95 Customer Training jobs in Canada

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

Global Relay's Training team actively enhances customer relationships by providing thorough product training and assistance with all non-IT customer service-related matters. As our ever-evolving product line grows, the Training team stays well-informed of all product enhancements, ensuring our varied customers obtain the latest product knowledge. In short, our trainers deliver consistent, timely, and effective customer support with each and every interaction regardless of the audience.

In this role your primary areas of focus are training customers, solving Salesforce cases, and successfully handling customer inquiries, while following the Training team mission statement. It is expected that you will also continue to build upon your existing understanding of Global Relay solutions and how-to's, while continuing to develop and grow in your overall knowledge of the financial and regulatory industries.

Your responsibilities

• Provide superb customer service for Global Relay's blue-chip clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues
• Assist customers in tailoring their accounts to suit their needs in relation to their highly regulated industry
• Utilize available resources to find practical solutions to assist with troubleshooting and supporting customer issues
• Use webinar applications to deliver product training to end users on Global Relay's suite of products as well as providing ongoing customer support
• Demonstrate extensive knowledge on Global Relay products, services, processes and terminology, and ability to work independently
• Demonstrate curiosity and initiative to enrich product knowledge, and stay informed of relevant changes to products and features and how it affects customers
• Consistently demonstrate well-structured thought-process, adding value and considering alternative outcomes
• Utilize clear, concise, accurate and objective written and verbal communication when assisting customers
• Use active listening, in-depth investigative and creative problem-solving skills to resolve difficult customer problems, to build a positive customer experience
• Present information in a manner which engages learners and encourages participation and feedback
• Manage workload effectively, working on projects and special assignments as appropriate
• Perform well under pressure, keeping control of calls, maintaining professional composure and confidence when handling customer queries
• Work collaboratively with other trainers and departments to ensure the successful on-boarding and implementation of customers
• Operate as a Subject Matter Expert, providing ongoing support to new hires and junior Trainers
• Support a positive learning and development culture for continual professional growth while creating an environment open to questions and change
• Participate in team meetings and encourage others to contribute

About you

• Degree or Diploma and/or work experience as a product trainer or in a customer service role
• Ability to speak and write English fluently and possess excellent interpersonal and communication skills with excellent telephone etiquette
• Exceptional time management and organizational skills with high attention to detail
• Ability to exercise tact and discretion and can be entrusted with confidential information
• Ability to take complex topics or tasks and break them down for the learners, and effectively communicate with individuals at all levels of an organization
• Ability to respond to continually changing priorities to meet the demands of the team, our customers, and our company
• Professional business manner, comfortable with working and making decisions under pressure in a timely manner
• Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning
• True team player who is willing to roll up their sleeves, assist and support other team members, and take on new tasks
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook
• Spanish or Portuguese language skills are preferred, but not a requirement

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

Job Description

Grow Your Career as a Product Specialist in a Growing Company

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading

JOB DESCRIPTION:

The Product Specialist will be responsible for working extensively with the ZPI suite of software in a technical support role. Applicants should have experience in remote customer support. Other responsibilities include on-site software demonstrations, tradeshow assistance, assisting in marketing material creation, support of various clients and facilities, conducting webinars, software testing and coaching users on system use. In addition to those primary responsibilities, they must be capable of understanding the relationship between software sales, programming and integration processes and may be involved with the software development roadmap as they will need to have a thorough understanding of the ZPI software suite. The position reports to the General Manager and will be located in Oakville, ON.

• Maintain in-depth knowledge of the ZPI software suite and its supporting software
• Capture feedback from clients for improvements and enhancements to software.
• Assist with the creation and maintenance of user facing documentation and videos.
• Contribution of potential enhancements to the Software Roadmap.
• Coordinate with others in technical support to resolve customer issues in a timely manner.
• Provide product training and respond to customer issues and requests
• Respond, update and resolve customer reported issues in ticketing system - escalating where required.
• Assist programming department with product testing and software bug verification.
• Train and coach users and plant champions on system-related questions, issues and inquiries.
• Assist on-site teams with software upgrades and installations from Oakville office.
• Quickly address customer questions and concerns via online chat, phone and email.
• Support other ProMach divisions in targeting specific client accounts for sales activity.
• Assist sales team during presentations, meetings, or webinars with clients.
• Other duties as assigned by General Manager

Who we’re looking for:

• Experience in a technical support role.
• Good interpersonal skills and ability to handle a multi-tasked role with good organizational skills.
• Advanced critical thinking skills displayed by ability to find creative solution to problems.
• Comfortable giving presentations and speaking to large groups.
• Ability to learn new systems quickly.
• Strong business acumen and technical analysis skills are required for this position.
• Ability to travel domestically and internationally.
• Experience in an industrial environment would be an asset

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

ZPI

A single source of integrated solutions with global reach and a world of experience, ZPI is a network of technical experts working together to deliver the most efficient and economical solutions, anywhere in the world. Integration, engineering, data collection, advanced analytics, machine forensics, track and trace, and more: ZPI delivers innovation from every corner as part of the ProMach family.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

More career opportunities to consider!

ProMach is an Equal Opportunity Employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#PMISC

PMCA01

We are seeking a dedicated Customer Support Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently. This position offers the opportunity to work in a dynamic environment and make a positive impact on our customers' experience.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with product information, troubleshooting, and issue resolution
• Manage and update customer accounts and records
• Collaborate with internal teams to address customer needs and escalate complex issues
• Identify opportunities to improve processes and enhance customer satisfaction

• Excellent communication skills and a passion for helping others
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Previous customer service experience is a plus
• Proficiency in CRM software and Microsoft Office suite

• Competitive salary and benefits package
• Opportunities for growth and career development
• Positive and supportive work environment
• Employee discounts and wellness programs

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

We're seeking a detail-oriented and organized professional to input and manage data accurately in our systems. You'll support data integrity, assist with database maintenance, and enable efficient reporting and decision-making. This role is ideal for someone comfortable with technology, highly accurate, and driven to ensure data quality.

Key Responsibilities

Enter and update data in company databases and spreadsheets with high accuracy.

Verify and review data to detect and correct errors.

Organize and maintain records, both electronic and paper, ensuring easy access and security.

Assist with data cleanup, purging duplicates, and other maintenance tasks.

Generate reports and data summaries on request.

Perform regular backups to prevent data loss.

Communicate with team members to clarify requirements or resolve inconsistencies.

Use and troubleshoot data entry software and office equipment as needed.

Typing proficiency with high accuracy; familiarity with touch typing systems preferred.

Strong attention to detail and organizational skills.

Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry or database software.

Good written and verbal communication skills for liaising with colleagues.

Ability to work independently, handle repetitive tasks, and meet deadlines.

Trustworthy with sensitive information and data confidentiality.

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

Key Duties & Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Provide accurate product/service information and guide customers in resolving issues.

Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.

Identify customer needs and recommend appropriate products or services.

Stay updated with company policies, products, and services to provide effective support.

Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).

Contribute to process improvements to enhance overall customer experience.

Requirements & Skills:

Previous experience in customer service or a related field is an advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Proficient with basic computer applications and CRM/customer support tools.

Patience, empathy, and a customer-first mindset.

High school diploma or equivalent; a degree is a plus.