26 Data Center Implementation jobs in Canada

Job Description

ABOUT HUT 8

Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place.

ABOUT THE ROLE

We are seeking a highly skilled Data Center Technician to join our team in Kelowna. In this hands-on role, you will be responsible for supporting the operation, maintenance, and upgrade of data center infrastructure, including power, cooling, network systems, and security. You will collaborate with internal teams, vendors, and customers to ensure that the data center meets the highest standards of reliability and performance. The role also requires adherence to critical compliance frameworks, including SOC 2 Type 2, CSA 282, ISO 27001, and PCI-DSS

Key Responsibilities:

Infrastructure Operations & Maintenance

• Daily Inspections & Monitoring: Perform daily walkthroughs and inspections of critical infrastructure systems such as HVAC, UPS, generators, PDUs, and fire suppression systems. Identify and escalate anomalies or issues to the appropriate support teams.
• Maintenance Support: Assist in both preventative and corrective maintenance activities in collaboration with vendors or internal engineering teams.
• Power Provisioning: Support power provisioning and de-provisioning at the rack and PDU level to ensure optimal power distribution.
• Alert Monitoring: Monitor and respond to alerts related to infrastructure and hardware health using DCIM (Data Center Infrastructure Management) and BMS (Building Management Systems) tools to proactively address issues.
• Capacity Planning: Participate in capacity planning discussions, focusing on space, power, and cooling resources for upcoming deployments and expansion projects

Physical & Hardware Support

• Rack & Stack: Rack, stack, and cable servers, storage, and networking equipment according to build plans and MOPs (Method of Procedures).
• Cable Installation & Troubleshooting: Terminate, test, and troubleshoot fiber optic (SM/MM) and copper (Cat5e/6/6a) cabling for both new and existing deployments, ensuring optimal performance.
• Cable Management: Maintain strict cable management, labeling, and documentation standards for all installations to ensure ease of maintenance and troubleshooting.
• Hardware Diagnostics: Perform diagnostics, component swaps (e.g., RAM, SSDs, NICs), and system reboots as directed by internal teams or customers.
• Equipment Deployments: Assist in the deployment and testing of servers, network devices, and storage systems for internal use and customer deployments.

Smart Hands & Customer Support

• Remote Hands Support: Act as an onsite "Smart Hands & Eyes" for both internal teams and customers requiring remote support, including device identification, hardware replacement, and console access.
• Site Verification: Capture site photos or provide visual confirmation of equipment status during remote troubleshooting, supporting customers with visual feedback and status updates.

Operational Support

• Asset Management: Maintain an accurate asset inventory, rack elevations, and patch panel documentation to ensure up-to-date records of all equipment and infrastructure.
• Shipping & Receiving: Assist with the inbound and outbound shipping processes, including handling RMA (Return Merchandise Authorization) requests and coordination with vendors.
• Ticketing Systems & Logging: Ensure that all activities are logged and tracked in ticketing systems, with accurate timestamps and status updates for full accountability and traceability.
• Documentation Contribution: Contribute to the development and maintenance of standard operating procedures (SOPs), MOPs, and emergency response documentation to ensure operational consistency and safety.

Security & Compliance

• Adherence to Security Protocols: Follow physical and remote security policies and procedures to safeguard the data center and its assets.
• Compliance Participation: Adhere to industry compliance frameworks, including SOC 2 Type 2, CSA 282, ISO 27001, and PCI-DSS, ensuring all activities meet the security and regulatory standards.
• Audit Assistance: Participate in audits and provide documentation and support for compliance verification.

On-call & After-Hours Support

• On-call Rotation: Be available to participate in a rotating on-call schedule, providing after-hours support for critical incidents to ensure minimal downtime and service disruption.

ABOUT YOU

Education & Experience:

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+, etc.) or a relevant degree preferred.
• 2+ years of experience in data center operations, NOC (Network Operations Center), or a technical support role with a solid understanding of infrastructure management.

Technical Skills:

• Data Center Infrastructure: Working knowledge of core data center systems such as power distribution (UPS, PDUs), cooling systems (HVAC), and physical security protocols.
• Cabling & Networking: Proficiency in fiber optic (SM/MM) and copper (Cat5e/6/6a) cabling, including installation, testing, fault isolation, and troubleshooting.
• Hardware Familiarity: Hands-on experience with server hardware (e.g., Dell, HPE, Supermicro), networking equipment (e.g., Cisco, Arista, Juniper), and serial console access.
• Tool Usage: Comfortable with data center tooling, including ticketing systems, DCIM software, cable testers (e.g., Fluke), and basic CLI (Command Line Interface) commands.

Compliance & Security Knowledge:

• Familiarity with industry compliance frameworks including SOC 2 Type 2, CSA 282, ISO 27001, and PCI-DSS.
• Understanding of data center security practices and the ability to implement and adhere to security policies and procedures to protect the infrastructure.

Physical & Operational Capabilities:

• Ability to lift up to 50 lbs and perform physical tasks in raised floor environments, working safely and efficiently.
• Comfortable with working in tight spaces and elevated areas as required by the infrastructure setup.

Problem-Solving & Communication:

• Strong troubleshooting and problem-solving skills, capable of diagnosing complex technical issues and implementing corrective actions.
• Excellent communication skills with the ability to work effectively both independently and as part of a team.

Availability:

• Flexibility to participate in rotating on-call schedules, including evenings and weekends, to provide continuous support for data center operations.

Preferred Qualifications:

• Certifications in data center operations, network infrastructure, electrical systems, or HVAC.
• Experience working in compliance-focused environments with SOC 2 Type 2, CSA 282, ISO 27001, and PCI-DSS standards.

ABOUT THE WORK ENVIRONMENT

This role is onsite at our HPC location in Kelowna, BC. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role has a pay range of $45,000 - $65,000 CAD.

WHAT MAKES HUT 8 A GREAT PLACE TO WORK

Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.

At Hut 8, you will have the opportunity to:

▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting

▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government

▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team

▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure

Job Description

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Facilites Technician to join our team and drive our relationships with hyperscale clients to new heights.

Data Center Facilites Technician :

The Data Center Facilites Technician is responsible, as part of a team, for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The Data Center Facilites Technician primarily interacts with Data Center Engineers, clients, and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes, but is not limited to, emergency diesel generators, electrical switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems, and a basic understanding of this equipment would be preferred. 

The Data Center Facilites Technician also provides comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance – all of this being site-dependent and as per the service level agreements with our clients. Data Center Facilites Technicians are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.  

Responsibilities:

• Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more. 
• Work with senior colleagues, team members, vendors, and other stakeholders to test and install data center infrastructure equipment and services. 
• Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA. 
• Work closely with vendors to resolve service-affecting incidents and/or outages. 
• Troubleshoot infrastructure and equipment problems, placing service calls when problems remain unresolved. 
• Provide data center white space support to managed services, including, but not limited to:  routers and switches and other customer or self-owned digital infrastructure. 
• Perform trouble isolation and resolution as needed. 
• Perform maintenance as needed/directed. 
• Perform day-to-day operations, functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures. 
• Perform consolidated event management for all monitored equipment at the data center site. 
• Provide monitoring and overall support, ensuring successful operation of all site facility and other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.) 
• Experience from stacking and racking of servers to battery/power and structured cabling. 
• Generate end user performance reports as needed.  
• Troubleshoots and resolves client-side problems, when so required. 
• Produce reports with metrics on service requests, problem management, backup and statistics, number of events for internal and external stakeholders. 
• Monitor capacity utilization. 
• Manages/Monitors physical access to data centers. 
• Successfully execute Emergency Operating Procedures (EOPs), when so required at site. 
• Trains new staff on all processes and procedures that relate to all the above. 

Qualifications:

• Electrical and Mechanical knowledge
• High school diploma or general education degree (GED) 
• Basic knowledge of site facility infrastructure regarding power, thermal management, and associated systems. 
• This is an intermediate-level facility-focused position for a person with an aptitude to learn and grow in the field of technical operations and maintenance support of electrical and HVAC systems. 
• Good observation skills and problem-solving ability. 
• Place SAFETY at the top of anything and everything that they do – without fail. 
• Focus on the tasks and activities given to them and remain consistently focused on SAFETY. 
• Ability to work on multiple concurrent projects while meeting deadlines and ensuring uptime. 
• A penchant for leading projects and can work autonomously under the customer's direction, written or verbal, on servers/routers/switches.  
• Perform their professional duties as a member of a team, as a leader, peer and a follower, depending on the situation, and work competently and calmly under pressure. 
• Handle circumstances that are outside their comfort zone in a clear and methodical manner without impacting services and safety. 
• Follow instructions as provided in SOPs, MOPs and EOPs (“xOPs”). 
• Speak up and contribute constructively and professionally when matters do not look correct and when there is any possibility of site impact, especially regarding safety. 
• Evaluate their own deliverables and performance, and those of others, in the relentless pursuit of continuous operational improvement. 
• Willingness to enhance existing skill set. 
• Good analytical and problem-solving skills. Must be able to logically analyze, isolate and resolve site and customer-facing service issues. Proficient in monitoring and troubleshooting. 
• Good English communication skills, both verbal and written. 

Physical Requirements:

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver’s license for work-related travel, as required

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Huawei Canada has an immediate permanent opening for a Researcher.

About the team:

The Data Center Network Lab focuses on advancing next-generation data centre networks and transport technologies. Working together with industry experts, the lab addresses complex networking challenges and integrates innovative research into various product lines. The team specializes in network protocol and architecture design for computing, cloud and storage interconnections, aiming to establish a leading network system. This lab fosters personal and professional growth, encouraging learning and team development in the digital intelligence era.

About the job:

• Conduct research in the data center networks, focusing on network optimization on the large-scale AI clusters and cloud computing networks.

• Design protocols and algorithms in the transport layer for scale-up/scale-out networks to improve the end-to-end performance of applications.

• Build a simulation and/or hardware prototype to verify the design.

• Collaborate with the HQ experts and corresponding product lines to promote the implementation of our design into commercial products.

• Follow the latest progress in both industry and academia.

• Attend various meetings and write technical insight reports.

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Work shift:

1:30pm -10pm Monday through Friday. 

Responsibilities

Facility / Infrastructure Maintenance

• Performs moderately difficult preventative and corrective maintenance checks on-site to facility components

• Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures

• Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures

• Operates and maintains plumbing, fire suppression, and safety systems

• Operates critical infrastructures under the supervision of more senior technical staff

• Normally receives little instruction on daily work, general instructions on newly introduced assignments

Vendor Support

• Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures

• In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date

Site Administration & Incident Support

• Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts

• Identifies Single Points of Failure (SPOFs) and makes recommendations

• Responds to all moderately difficult on-site incidents, including failures, problems and delays.

• Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects

• Completes routine work requests and circuit installations

• Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime

• Makes minor changes to mechanical, electrical and specialized systems, as directed

• Carries out infrastructure projects

Collaboration

• Collaborates with others to resolve moderately difficult facility incidents

• Effectively collaborates within the department; may mentor team members on general maintenance activities

• Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment

• May recommend infrastructure projects

Qualifications

• Typically requires a high school diploma and 2-4 years of equivalent work experience

• HVAC refrigeration technician required

• Ability to work designated hours of the role

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Working hours for this role are from 11:00am - 9:30pm

Job Summary
Troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities
Installations

• Racks and stacks customer equipment

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

• Installs circuits requiring advanced fiber terminations

Queue Management

• Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting

• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.

• Works with customers to troubleshoot issues

Cross Connects

• Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

Documentation/Reporting

• Maintains detailed written records of all work activity

Projects

• Designs and leads cage / infrastructure modification projects

Training

• Completes all assigned training in a timely manner

Customer Management

• Supports customer satisfaction through timely and precise order execution

Qualifications

• 1+ years experience

• High School Diploma

• BERT and SONET test equipment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Job Description

Controls Superintendent - Data Centre Retrofits - Montreal, Québec
This opportunity is with a company that is a leader in turnkey data centre construction solution services. This company provides a complete life cycle of solutions that are custom-fit to the requirements of their client's mission-critical facilities. They build mission-critical facilities for data centre facilities nationwide for Enterprise, Colocation and Hyperscale Companies. This opportunity provides a career-growth minded role with exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits.

We are looking for a Controls Superintendent that can manage the data to project and manage vendors conducting Retrofits and Modernization for Equipment upgrades and integrations within active Critical Facilities that are running 24/7/365. The Controls Super will be responsible for overseeing project teams responsible for managing internal and subcontractor teams for data centre construction and upgrade projects. Scopes vary from minor BMS / EPMS / BAS upgrade projects to major multidisciplinary projects involving various subcontractors and trades. They will lead action-oriented weekly and monthly meetings with team members while maintaining open communication across projects with internal and external stakeholders.

Responsibilities:

• Plan, Organize, Coordinate and Support internal and external subcontractor teams on mission critical renovation / upgrade projects that include: BMS, EPMS, BAS, mechanical, electrical, and structural
• Manage data centre construction projects (2-10mm)
• Follow Critical Facilities Construction Project plans – scheduling , timeline, and implementation / go live
• Coordinate and conduct site surveys and assessments to ensure project feasibility and compliance with design specifications.
• Coordinate and manage the development of client submittals, site logistics plans, MOPs, SOPs, Daily logs, project schedules, change orders, RFIs, RFQs, Bid submittals, and documentation
• Attend bid walks with client and subcontractors
• Maintain and promote a positive relationship with primary client, A/E firm, Owner's Rep firm, Contractors and other vendors to facilitate construction activities that impact the delivery of critical facilities construction projects
• Follow project objectives, policies, procedures and performance standards within boundaries of corporate policies.
• Maintain a commitment to organized and accurate documentation
• Partner with key stakeholders by gaining feedback from clients, attending meetings, and submitting reports
• Evaluate and incorporate lessons learned from all sites to enhance current and future data centre construction successes
• Supervise, lead, and mentor team members on the project controls team
• Regularly update upper management with reports on Project Controls activities
• Manage planning efforts for manpower and project integration timelines on customer sites
• Drive uniform Company Standards for Project Delivery across all projects
• Oversee and maintain a safe working environment and promote a safety culture
• Manage / Monitor / Track (rental equipment, change orders, etc.) to protect the company's interest and simultaneously maintain good relationship with the client

Qualifications:

• Experience managing Data Centre Construction Projects
• Francophone a must
• Solid understanding of MEP, Structural, architectural trades and construction methods and how this impacts the Data Centre Design Process of Building Control Systems
• 3-5 years + of Mission Critical Data Center Turnkey Construction Projects
• Extensive design of BMS / BCS / EPMS ( Building Monitoring Systems / Building Control Systems / Electrical Power Monitoring Systems) - SCADA, Cimplicity, ALC, Niagara, Tridium, Carel, Metasys, etc.
• Familiarity with construction management software and tools
• Thorough understanding of construction methods and safety practices
• OSHA30 Certificate
• Ability to read / interpret blueprints, technical drawings and one-line diagrams
• Knowledge of building codes and regulations
• Client Facing /Client relationship / Client Management skills
• Business Development experience; previous experience creating and responding to RFPs and RFIs
• BA / BS / Associates Degree / Relevant Certifications (Project Management, Construction Management, Business, Engineering) a plus
• Solid Project management construction experience; Project Management Professional (PMP) or PMI-Scheduling Professional (SP) a plus
• Effective communicator via email, phone, and in-person
• Ability to work independently; self-starter, self-motivated, attention to detail, taskmaster, problem solver, and effective with time management
• Ability to request support and modify deadlines when necessary; meet deadlines and work under pressure
• Willingness to travel to project sites as needed
• Strong administrative skills
• Proficient in MS Project, Excel, Teams, Oracle Primavera P6, Salesforce, etc.
• Military experience or veterans with electrical/mechanical experience a huge plus (e.g., Navy Nukes, Seabees, Army power generation, Air Force power production, generator techs, maritime, Coast Guard, Army National Guard, etc.)

Submittal Instructions:
Please apply directly by clicking the link below, alternatively you can forward your resume directly to:

After applying, if you have further questions, you may call and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at,

If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!

Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan
EOE/AA Employer M/F/D/V
Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Data Center Operations Specialist provides technical support of Global Relay's mission critical data center facilities, server environments and related infrastructure. This includes specification, installation, and testing of server and storage systems and peripherals within established standards, as well as development and maintenance of data center support systems such as automated system provisioning, asset tracking, space planning, cable management, equipment monitoring and maintenance. These activities require timely troubleshooting of hardware, including servers, storage, electrical and mechanical systems, use of monitoring application software and operating systems to monitor, diagnose and resolve unique, non-recurring problems. These responsibilities require independent and team-based analyses, initiative and good judgment, communication and problem solving with work performed with little supervision.

Your job:

• Assist operations staff with the installation, configuration and ongoing usability of servers, storage systems, peripheral equipment and software.
• Work with vendor support contacts to resolve technical problems with computer, mechanical and electrical equipment and related software.
• Interact with numerous computer platforms in a multi-layered client/server environment.
• Create and maintain a well-organized list of inventory of all equipment and parts, as well as software licenses and maintenance agreements.
• Create and maintain detailed documentation on usage procedures and policies.
• Recommend and perform upgrades on systems to ensure longevity.
• Assess functional needs to determine specifications for purchases.
• Assist in maintaining mechanical systems that are required to support the facility.
• Perform asset tracking and space provisioning tasks as part of equipment deployments.
• Receiving, unpacking, assembling, racking and cabling of servers, storage systems and related components.
• Ensure facility is maintained to highest standards possible to ensure 100% uptime is achieved.
• Maintaining service logs and records for electrical and mechanical equipment.
• Perform routine test procedures on redundant mechanical and electrical systems to ensure operational availability.
• Escort and supervise mechanical and electrical contractors when performing maintenance and repair work to ensure work does not jeopardize system availability.
• Assist in periodic security reviews and audits to ensure facility is always secure.
• Perform rotating shift coverage to meet all support needs.
• Will be involved in shift work, including night shifts and emergency coverage.
• On-call coverage to provide additional support outside of regular business hours.

About you:

• Post-secondary degree or diploma in Computer Science and/or experience in supporting servers and data center needs within a mission critical environment.
• A good understanding of Microsoft Windows server and Linux environments as well as some Solaris knowledge an asset.
• Require excellent English verbal and written communication skills.
• Demonstrated knowledge of electrical power distribution systems and how they are used in a data center.
• Familiarity with large Generators and their operation an asset.
• Familiarity with mechanical equipment systems (CRAC, CRAH, evaporative cooling) an asset.
• Experience working in a mission critical data center facility.
• Excellent judgement skills in making critical decisions.
• Ability to lift and move large and awkward equipment safely.
• Working knowledge of VMware virtualization both on the server and client side an asset.
• Demonstrated knowledge of a large variety of server hardware configurations, able to assemble and repair server equipment.
• Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment.
• Comfortable working under pressure in a fast-paced environment.
• Strong organization skill and initiatives.
• Resourcefulness in problem solving abilities.
• Excellent cable management skills required.

Working conditions:

• Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours).

Physical requirements:

• Must be able to work with heavy equipment.

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Facility / Infrastructure Maintenance

• Performs moderately difficult preventative and corrective maintenance checks on-site to facility components

• Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures

• Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures

• Operates and maintains plumbing, fire suppression, and safety systems

• Operates critical infrastructures under the supervision of more senior technical staff

• Normally receives little instruction on daily work, general instructions on newly introduced assignments

Vendor Support

• Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures

• In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date

Site Administration & Incident Support

• Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts

• Identifies Single Points of Failure (SPOFs) and makes recommendations

• Responds to all moderately difficult on-site incidents, including failures, problems and delays

• Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects

• Completes routine work requests and circuit installations

• Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime

• Makes minor changes to mechanical, electrical and specialized systems, as directed

• Carries out infrastructure projects

Collaboration

• Collaborates with others to resolve moderately difficult facility incidents

• Effectively collaborates within the department; may mentor team members on general maintenance activities

• Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment

• May recommend infrastructure projects

Qualifications

Typical Degree & Years of Experience

• Typically requires a high school diploma and 2-4 years of equivalent work experience

French Translation

Résumé du poste

Possède une compréhension substantielle du poste lors du travail dans le cadre de dossiers de difficulté modérée qui requièrent de traiter des problèmes et d’émettre des recommandations avec jugement. L’accent est mis sur des tâches de difficulté modérée qui exigent une compréhension substantielle des procédures d’exploitation standard. Offre assistance à toute l’équipe.

Responsabilités

Maintenance des installations et entretien des infrastructures

• Effectue sur place des vérifications de prévention et de maintenance corrective de difficulté modérée relativement aux composantes du site

• Effectue des tâches de réparation, de maintenance et d’installation de difficulté modérée et des inspections sur place des systèmes qui composent les installations. Participe aux mesures d’efficacité énergétique

• Effectue le suivi de gestion du bâtiment (BMS) et résout des problèmes d’alerte de difficulté modérée qui demandent un bon jugement, tout en respectant les procédures de fonctionnement standard

• Fait fonctionner la plomberie, les systèmes d’extinction des incendies et le système de sécurité et en effectue l’entretien

• Fait fonctionner les infrastructures critiques sous la supervision du personnel technique plus expérimenté

• Reçoit généralement peu d’instruction au quotidien ou à propos du fonctionnement général ou des nouvelles tâches

Assistance aux fournisseurs

• Participe aux processus d’approbation des travaux en cours effectués par les fournisseurs de service dans le cadre de travaux de maintenance de difficulté modérée. Effectue les suivis : instructions au début des travaux, suivis durant le jour ou le quart de travail et une fois le travail terminé

S’assure que les activités de maintenance effectuées par les fournisseurs sont exécutées selon les procédures d’exploitation standard d’Equinix

• Coopère avec les fournisseurs dans la modification de dossiers techniques appliqués aux usines et à l’équipement en s’assurant que les dossiers et les constructions sont à jour

Administration et aide lors d’incidents

• Consigne au registre des permis pour le site et de complexité modérée, comme ceux pour les protocoles d’opération de maintenance (MOP) et les scripts

• Signale les points de défaillance (SPOF) et formule des recommandations

• Répond aux incidents de difficulté modérée sur place, notamment les défaillances, les problèmes et les retards

• Possède une compréhension substantielle des procédures d’opération en soutien à l’administration du site

Ordres de travaux et projets additionnels

• Accomplit les tâches de routine et les installations de circuits

• Effectue des dépannages et de l’entretien d’équipements de bureau, au besoin, et amène son soutien dans des tâches de résolution de problèmes et de réparation d’équipements et de machines auxiliaires pour éviter et minimiser les temps d’arrêt

• Effectue des modifications mineures aux systèmes mécaniques, électriques et spécialisés selon les directives

• Mène des projets d’infrastructure

Collaboration

• Collabore pour résoudre des incidents de difficulté modérée

• Collabore de manière efficace au sein du service; peut guider des membres de l’équipe pour des activités de maintenance générale

• Répond aux besoins d’inventaire des parties prenantes pour maintenir un niveau des stocks optimal de pièces et d’équipements critiques

• Peut recommander des projets d’infrastructures

Qualités requises

Niveau d’études typique et années d’expérience

• Requiert typiquement un diplôme d’études secondaires et deux à quatre ans d’expérience de travail pertinente

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team. 

Responsibilities

Management

• Provides immediate supervision to semi-skilled support team members.  Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team

• Manages personnel details to include salaries, positioning, hire/fire, reviews, coaching and training

Project / Infrastructure Site Management

• Plans, coordinates, budgets, and implements resources to complete projects and maintenance within the data centers

• Executes specified routine tasks. Meets unit targets typically against a weekly plan

• Provides input and guidance towards budget

• Overall site capacity supervision

Vendor Management

• Oversees contractor work and operations to ensure completion to Equinix's required standards

Testing

• Assists with start up tests, documenting and reporting all problems 

Incident Management

• Communicates and coordinates activities and on-site staff during an incident

Qualifications

• Minimum of 5 years of related experience or equivalent work experience (5+)

• Bachelor’s degree or equivalent work experience

Résumé du poste  

Offre un soutien immédiat à une unité ou à un groupe d’employés. Assigne les tâches et en effectue le suivi à intervalles réguliers. S’occupe des horaires et des flux de travaux de l’équipe.  

 
Responsabilités  

Gestion 

• Fournit une supervision immédiate aux membres d’équipe semi-qualifiés. Assigne les tâches et en effectue le suivi à intervalles réguliers. S’occupe des horaires et des flux de travaux de l’équipe 

• Assure la gestion de renseignements personnels tels que les salaires, le placement, les embauches et les congédiements, les évaluations, le mentorat et la formation 

Gestion des projets et des infrastructures 

• Planifie, coordonne, budgétise et met en œuvre les ressources pour mener à bien les projets et la maintenance au sein des centres de données 

• Exécute les tâches de routine exigées. S’assure que les unités atteignent leurs cibles selon un plan hebdomadaire 

• Fournit des commentaires et des conseils au sujet des budgets 

• Gère la capacité de tout le site 

Gestion des fournisseurs 

• Supervise le travail des entrepreneurs et veille à ce que les normes requises par Equinix soient respectées 

Tests 

• Apporte son aide dans le cadre de tests de démarrage et de la description et du signalement de tout problème  

Gestion des incidents 

• Communique et effectue la coordination dans le cadre d’activités sur place lors d’un incident 

Qualités requises  

• Au moins cinq années d’expérience connexe ou d’une expérience de travail pertinente (5+)

• Baccalauréat ou expérience de travail équivalente 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.