88 Data Center Operations jobs in Canada

Job Description

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times

• Reviews expedited requests and handles or re-directs to appropriate team members

• Supports cross functional teams by collaborating on customer tickets

• Maintains detailed written records of all work activity

• Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests

• Creates Purchase Orders (PO's) and Purchase requests (PR's)

• Assigns locks and keys for both Equinix and customer keys, where applicable

• Supports creating reports to customers (e.g. power or access)

• Updates local asset databases and other systems

Installations

• Handles requests requiring skilled rack and stack support of customer equipment

• Able to read skilled installation spreadsheet plans and supports implementing installations accordingly

• Supports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets; overhead cable trays, cage mesh, cabinets, and cable management/support systems; grounds cabinets and two-post racks; performs tape changes and back-up updates

• Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling

• Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements

Cross-Connect

• Supports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing

• Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc.

Testing / Troubleshooting

• Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing

• Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)

• Supports advanced testing and troubleshooting

Stakeholder Partnership

• Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams

• Provides escalation support for work order expedites

• Partners with internal stakeholders on cross functional work

Customer Management

• Supports customer satisfaction through timely and precise order execution and quality assurance checks

• Delivers a high level of service and an excellent customer experience when interfacing with customers

• Supports sensitive customer situations

• Manages time expectations on new deployments and existing alterations

• Supports customers on-site by through access control and escorting services

• Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations

Projects

• Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects

• Supports vendors on various Data Center related projects

• Performs quality assurance on new customer installation or deployments 

Training

• Supports standard operating procedures and best practices to maintain a high level of service is maintained

• May coach others on operations procedures and basic safety

• May provide coaching and mentorship to  more junior team members

Qualifications

• Typically requires a high school diploma and 4-6 years of equivalent work experience

The targeted pay range for this position in the following location is / locations are:

Canada : 67,200 - 100,800 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Description
At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand The Cloud in Canada, this is your chance to make history.
Amazon is currently hiring Building Technicians to support our data centers. The Building Operations Technician is responsible for overseeing the maintenance of all electrical, mechanical, and fire/life safety equipment within the data center. The Building Technician serves as a technical resource to support Amazon within its data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. Building Technician's are also tasked with driving innovation while reducing operational costs in the facilities. Building Technician's are Amazon's front line respondents for electrical and mechanical issued affecting Amazon's availability. This equipment includes, but is not limited to, stand-by diesel generators and related fuel systems, switchboards/switch-gears, UPS's, PDU's, AHU's, CRAHUs, CRAC's, pumps, motors, VFD's, and building automation systems.
This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada.
About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 2+ years of relevant work experience
- Experience in relevant work
- Can bend or twist the body into unusual positions while working
- Can use hands to manipulate small wires and objects
- Can walk on job sites in uneven terrain
- Can work at heights and from ladders
Preferred Qualifications
- 4+ years of data center engineering experience
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
- Experience in data center engineering
- Can perform physical tasks all day without becoming overly tired
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

# **DESCRIPTION**

At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand The Cloud in Canada, this is your chance to make history.


Amazon is currently hiring Building Technicians to support our data centers. The Building Operations Technician is responsible for overseeing the maintenance of all electrical, mechanical, and fire/life safety equipment within the data center. The Building Technician serves as a technical resource to support Amazon within its data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. Building Technician’s are also tasked with driving innovation while reducing operational costs in the facilities. Building Technician’s are Amazon’s front line respondents for electrical and mechanical issued affecting Amazon's availability. This equipment includes, but is not limited to, stand-by diesel generators and related fuel systems, switchboards/switch-gears, UPS’s, PDU’s, AHU’s, CRAHUs, CRAC's, pumps, motors, VFD’s, and building automation systems.

This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada.

About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

# **BASIC QUALIFICATIONS**

- 2+ years of relevant work experience
- Experience in relevant work
- Can bend or twist the body into unusual positions while working
- Can use hands to manipulate small wires and objects
- Can walk on job sites in uneven terrain
- Can work at heights and from ladders

# **PREFERRED QUALIFICATIONS**

- 4+ years of data center engineering experience
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
- Experience in data center engineering
- Can perform physical tasks all day without becoming overly tired


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
**Job Description**
**AECOM** is seeking an Infrastructure **Risk Consulting and Decision Support Practice Lead** based at our Mississauga Office, Ontario.
This role requires a hands-on professional who can lead a team while working directly on projects. We need someone who is driven to deliver outstanding work for clients and whose industry contacts are key to bringing in new business.
You must be an expert in risk consulting with excellent project management skills, and able to provide valuable local market insights.
Major Responsibilities
+ Responsible for the overall development and implementation of standardized Risk Management activities.
+ Responsible for putting a roadmap for the unit's business planning and execution
+ Leading reviews of program/project issues, and developing risk mitigation strategies and claims avoidance policy, strategy, and objectives.
+ Leading the execution and maintenance of Risk Management service framework.
+ Pursuing and building relationships across business, gathering intelligence, and bringing insight about the wider local capital project landscape.
In this role the individual should be able to review and guide the work of junior and senior risk analysts including but not limited to:
+ Act as a business consultant to identify the core requirements of the data construction risk management landscape and act as a trusted advisor.
+ Act as an advisor for projects in the area of Construction Risk Management, including : when/how to do a formal risk assessment, develop and organize risk mitigation plans and develop tracking mechanisms to controls effectiveness of risk management.
+ Developing and undertaking advanced Quantitative Risk Analysis including Cost, Schedule and integrated Cost and Schedule analyses, to enable robust forecasting and tracking of risk exposure.
+ Assist in the execution and maintenance of Construction risk management service framework, including data use case execution that reflect project/program direction and opportunities
+ Conduct constructability reviews, schedule critical reviews, and scrutinize cost estimates, understanding areas of uncertainty
+ Facilitation of workshops in the client's environment, using advanced methods for risk, value and lessons learnt processes.
+ Assist in the development of ad hoc Construction risk communiques supporting decision points in the project.
+ Review project document, analyze project data and develop Construction Risk Registers.
+ Work with project team on Construction risk allocation and risk transfer mechanisms through either design specifications or language in the procurement documents.
+ Prepare Construction Risk Assessment presentations and prepare presentations of the projects risk profile.
+ Promote, set up and implement a risk management system, making it appropriate to the needs of the project through the project lifecycle.
+ Delivery of risk management services to the client's Development department as part of capital project delivery in compliance with client's governance, processes and objectives.
+ Development and implementation of project risk management plans.
+ Production of periodic risk reporting including profiled risk expenditure, impacted risk / drawdown and risk exposure changes.
**Qualifications**
**Qualifications**
Minimum Requirements:
+ University Degree in Construction Management, Civil Engineering, Business or related discipline
+ At least ten (10) years of relevant experience within Construction Management, Project Management, Program Management, and/or Risk Assessments (meaning, qualitative/quantitative risk assessments on construction projects) including evidence of delivery of projects and / or programs.
Preferred Requirements:
+ M.A.Sc. or M.B.A. degree in Civil Engineering, Economics, Statistics or related field is a strong asset.
+ Membership of a professional body an asset
+ Experience in quantitative/qualitative cost/schedule risk assessments within Construction Management, Civil Engineering, and Program and Project Management.
+ Extensive experience in the application of Quantitative Risk Analysis (QRA) techniques and tools, for example: @Risk and Primavera Risk Analysis (previously Pertmaster), including the analysis of complex logic-linked cost-loaded schedules.
+ Familiarity with Monte Carlo simulation and any experience with applicable software, such as P6 Risk Analyzer, or Crystal Ball an asset.
**Additional Information**
+ Relocation is not available for this position.
+ Sponsorship for Canadian employment authorization is not available for this position.
Offered compensation will be based on location and individual qualifications. The expected range is $160,000.00 - $90,000.00.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of 16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** B&P - Buildings & Places
**Business Group:** DCS
**Strategic Business Unit:** Canada
**Career Area:** Risk Management
**Work Location Model:** Hybrid
**Compensation:** CAD - CAD - yearly

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Network Security Operations (Palo Alto, firewall) to join our team in Toronto, Ontario (CA-ON), Canada (CA).
**Job Requirements:**
+ Candidate must possess good time management skills to properly manage operations duties and other task that will assist in the optimization of the Network Security team
+ Drive for results
+ Ability to grasp complex issues to arrive at optimal solutions
+ Strong ethics and integrity
+ Flexible to changing needs of customer , account and team
+ Excellent customer facing communication skills, customer support and knowledge of ITIL best practices. ITIL certification is a plus.
+ Mid-level experience and proved knowledge in at least 3 of different network security products likes Firewalls (Watchguard, Cisco, Checkpoint, Palo Alto, Juniper, SonicWALL), Content Filtering (Cisco Umbrella, Bluecoats, Websense, McAfee Web gateway) and IDS/IPS (Cisco Sourcefire, McAfee, Tipping Point, Snort)
**Basic Qualifications:**
+ Strong working knowledge of Cisco Firepower ASA and FTD.
+ Mid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.)
+ Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory.
+ At least 2 mid-level certification in Network security from any of the vendors like Cisco, Checkpoint, Juniper, McAfee, BlueCoat, SourceFire (CCNP, JNCIs, etc) - Clear understanding of Windows and Linux operating systems
+ 6+ years of network troubleshooting experience and at least 2 years Network Security administration and design experience
+ Bachelor's degree or equivalent experience.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Network Security Operations (Palo Alto, firewall) to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Job Requirements:
+ Candidate must possess good time management skills to properly manage operations duties and other task that will assist in the optimization of the Network Security team
+ Drive for results
+ Ability to grasp complex issues to arrive at optimal solutions
+ Strong ethics and integrity
+ Flexible to changing needs of customer , account and team
+ Excellent customer facing communication skills, customer support and knowledge of ITIL best practices. ITIL certification is a plus.
+ Mid-level experience and proved knowledge in at least 3 of different network security products likes Firewalls (Watchguard, Cisco, Checkpoint, Palo Alto, Juniper, SonicWALL), Content Filtering (Cisco Umbrella, Bluecoats, Websense, McAfee Web gateway) and IDS/IPS (Cisco Sourcefire, McAfee, Tipping Point, Snort)
Basic Qualifications:
+ Strong working knowledge of Cisco Firepower ASA and FTD.
+ Mid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.)
+ Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory.
+ At least 2 mid-level certification in Network security from any of the vendors like Cisco, Checkpoint, Juniper, McAfee, BlueCoat, SourceFire (CCNP, JNCIs, etc) - Clear understanding of Windows and Linux operating systems
+ 6+ years of network troubleshooting experience and at least 2 years Network Security administration and design experience
+ Bachelor's degree or equivalent experience.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

As a **Microsoft Data Center Technician (DCT)** , you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
**Responsibilities**
**Datacenter Operations**
+ Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
+ Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
+ Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on challenging or complex tickets.
+ Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management.
**Datacenter Work Environment**
+ Participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
+ Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Encourages providing and responding to feedback received on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams
+ Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
+ As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Managing Service**
+ Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
+ Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
+ Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
+ Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
**Physical Requirements**
+ Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders.
+ Frequent climbing of stairs and/or ramps.
+ Prolonged standing.
+ Occasional lifting 50lbs / 22.5kg.
+ Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device.
+ Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria.
+ Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
**Service Delivery**
+ Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
+ Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
+ Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
+ Learns about post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.
+ Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction with guidance.
**Working Conditions**
+ Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
**Other:**
+ Embodies our culture and values
**Qualifications**
**Required Qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
+ Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
+ As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Other Requirements**
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines.
**Preferred Qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.
**Data Center Technicians ATR-B** - The typical base pay range for this role across Canada is CAD $50,500 - CAD $74,200 per year.
Microsoft will accept applications for the role until October 11th, 2025.
Find additional pay information here: Canada Pay Information | Microsoft Careers ( is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

As a **Microsoft Senior Data Center Technician (DCT),** you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.
**Microsoft's Cloud Operations & Innovation (CO+I)** is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Requirements of the Role: This job will require you to, among other things, occasionally climb ladders, frequently climb stairs and/or ramps, engage in prolonged standing, occasionally engage in lifting (up to 50lbs./22.5kg), occasionally engage in pushing or pulling (of up to 50-75lbs. / 22.5-34kg) that may be assisted or unassisted with an assistive device, and regularly and frequently exercise fine hand manipulation.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
**Responsibilities**
**Datacenter Operations**
+ Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
+ Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
+ Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on challenging or complex tickets.
+ Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management.
**Datacenter Work Environment**
+ Participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
+ Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Encourages providing and responding to feedback received on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams
+ Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
+ As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Managing Service**
+ Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
+ Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
+ Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
+ Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
**Physical Requirements**
+ Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders.
+ Frequent climbing of stairs and/or ramps.
+ Prolonged standing.
+ Occasional lifting 50lbs / 22.5kg.
+ Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device.
+ Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria.
+ Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
**Service Delivery**
+ Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
+ Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
+ Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
+ Learns about post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.
+ Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction with guidance.
**Working Conditions**
+ Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
**Other:**
+ Embodies our culture and values
**Qualifications**
**Required/minimum qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components 2+ years experience supporting IT equipment or related technology OR equivalent experience.
+ Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
+ As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Other Requirements**
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines.
**Preferred qualifications**
+ Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience.
+ 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
+ Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
**Data Center Technicians ATR-D -** The typical base pay range for this role across Canada is CAD $72,400 - CAD $114,200 per year.
Microsoft will accept applications for the role until October 9th, 2025.
Find additional pay information here: Canada Pay Information | Microsoft Careers ( is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**_English text follows French._**
**Avis:** Avant de soumettre votre candidature, veuillez vous diriger en bas de la page et choisir le site que vous préférez English | FR - (au pied de page). Sélectionnez 'English ( ' si vous souhaitez communiquer uniquement en anglais, ou FR - Canada ( si vous préférez recevoir des communications écrites en anglais et en français.
En tant que **Technicien de Centre de Données (DCT)** **Québec City** chez Microsoft, vous serez chargé de préparer, configurer et effectuer les déploiements matériels. De plus, vous réaliserez des opérations de dépannage et de diagnostic sur les équipements, ainsi que des mises hors service de matériel pour des modifications simples et des renouvellements, conformément aux procédures opérationnelles standard. Cette opportunité vous permettra d'approfondir votre compréhension des processus et procédures standards des centres de données, de développer des compétences en mentorat tout en guidant vos collègues, de vous familiariser avec les procédures de sécurité et de gestion des données, et d'accélérer votre progression professionnelle.
Les opérations cloud et l'innovation (CO+I) de Microsoft constituent le moteur de nos services cloud. En tant que DCT au sein de CO+I, vous jouerez un rôle clé dans la livraison de l'infrastructure de base et des technologies fondamentales pour les services en ligne de Microsoft, notamment Bing, Office 365, Xbox, OneDrive et la plateforme Microsoft Azure. Le groupe CO+I met l'accent sur le développement personnel et professionnel de tous les employés et propose des opportunités de formation et de croissance, y compris des programmes de rotation de carrière, des formations et événements sur la diversité et l'inclusion, ainsi que des certifications professionnelles.
Notre infrastructure comprend un vaste portefeuille mondial de plus de 200 centres de données répartis dans 32 pays et des millions de serveurs. Notre fondation repose sur une équipe d'experts spécialisés qui travaillent à soutenir les services de plus d'un milliard de clients et 20 millions d'entreprises dans plus de 90 pays à travers le monde.
Avec la durabilité environnementale et l'optimisation au cœur de la conception et des opérations de nos centres de données, nous continuons à croître et à évoluer pour répondre aux exigences commerciales en constante évolution, consolidant ainsi la position de Microsoft en tant que fournisseur cloud de classe mondiale.
La mission de Microsoft est de permettre à chaque personne et à chaque organisation sur la planète d'accomplir davantage. En tant qu'employés, nous nous réunissons avec un état d'esprit de croissance, innovons pour autonomiser les autres et collaborons pour réaliser nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'intégrité et de responsabilité pour créer une culture d'inclusion où chacun peut s'épanouir au travail et au-delà.
Exigences du poste : Ce travail vous demandera, entre autres, de grimper occasionnellement des échelles, de monter fréquemment des escaliers et/ou des rampes, de rester debout pendant de longues périodes, de soulever occasionnellement des charges (jusqu'à 50lbs / 22,5kg), de pousser ou tirer occasionnellement des charges (de 50 à 75lbs / 22,5 à 34kg) avec ou sans dispositif d'assistance, et d'exercer régulièrement et fréquemment une manipulation fine des mains.
Dans cet environnement, il se peut que vous soyez amené(e) à effectuer des déplacements professionnels pour soutenir d'autres zones métropolitaines de manière périodique, entre 0 et 25 % du temps.
**Notice:** Before you submit your application, please scroll-down and select the site of your choice **English | FR - Canada** (in the footer). Select English ( to communicate with us only in English, FR - Canada ( if you prefer to receive written communication from us in both English and French.
As a Microsoft **Data Center Technician (DCT)** **Québec City** , you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Requirements of the Role: This job will require you to, among other things, occasionally climb ladders, frequently climb stairs and/or ramps, engage in prolonged standing, occasionally engage in lifting (up to 50lbs./22.5kg), occasionally engage in pushing or pulling (of up to 50-75lbs. / 22.5-34kg) that may be assisted or unassisted with an assistive device, and regularly and frequently exercise fine hand manipulation.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
**Responsibilities**
**Opérations du Centre de Données**
+ Respecte les politiques, procédures et délais de l'unité commerciale du centre de données, avec l'accompagnement de techniciens expérimentés et/ou de la hiérarchie directe. Remonte les problèmes liés à la conformité ou aux activités d'assurance opérationnelle à la hiérarchie directe.
+ Traite les tickets assignés de manière efficace et conforme aux indicateurs clés de performance (KPI) pertinents selon le type de tâche, de façon autonome. Fournit des conseils et/ou assiste les techniciens moins expérimentés sur des tickets ou des tâches complexes, et escalade de manière appropriée les tickets difficiles ou complexes aux techniciens plus expérimentés si nécessaire.
+ Démontre une compréhension appliquée des processus et procédures standards pour la préparation, l'installation, le diagnostic, le dépannage, le remplacement et/ou la mise hors service des technologies et équipements informatiques du centre de données. Démontre une compréhension fondamentale des fonctions et des interactions entre l'infrastructure de câblage, le réseau, les serveurs et les équipements de stockage.
+ Examine les notifications de changement de processus (PCN) et développe une compréhension de leur impact sur l'exécution du travail ainsi qu'une sensibilisation aux changements dans son domaine d'activité et/ou celui des autres. Pose des questions lorsqu'il/elle ne dispose pas des informations nécessaires et peut fournir des retours sur les changements de processus aux techniciens expérimentés et/ou à la hiérarchie directe.
**Environnement de travail en centre de données**
+ Contribue à un environnement d'équipe positif et efficace en partageant des informations avec les autres équipes ou équipes de techniciens sur différents créneaux, en participant aux réunions d'équipe régulières, en posant des questions et en collaborant avec les autres équipes pour assurer une transition fluide et une passation efficace des tâches assignées. Fournit, reçoit et encourage les retours d'expérience sur les moyens d'améliorer l'efficacité du travail au sein de l'équipe, et adopte les meilleures pratiques partagées entre les équipes et les différents créneaux horaires.
+ Suit les formations obligatoires en matière de sécurité et de gestion des données tout en respectant les procédures et politiques associées, avec l'accompagnement d'autres techniciens. Peut accompagner des prestataires externes ou du support informatique sur site dans les centres de données ou les sites réseau. Prend les mesures appropriées et signale toute préoccupation ou incident lié à l'accès physique à la sécurité à la hiérarchie directe ou via les méthodes de signalement établies.
+ Participe aux briefings quotidiens sur la sécurité. Suit les formations obligatoires en matière d'environnement et de santé/sécurité (EHS), respecte les procédures de sécurité (par exemple : utilisation d'équipements, levage, risques électriques, utilisation d'échelles ou escaliers roulants), réalise les analyses de risques liées aux tâches (THA) requises, et utilise les équipements et les équipements de protection individuelle (EPI) appropriés pour les tâches assignées. Adopte et promeut une culture de la sécurité, en prenant des mesures proactives pour alerter les autres en cas de préoccupations, quasi-accidents ou incidents. Participe régulièrement aux processus et systèmes de signalement proactif des observations de sécurité.
+ Comme indiqué ci-dessus, ce poste implique des déplacements professionnels pouvant aller jusqu'à 25 %, ce qui signifie que vous pourriez être amené(e) à voyager ponctuellement dans le cadre de cette fonction.
**Gestion du Service**
+ Développe une compréhension des processus interfonctionnels du centre de données afin de soutenir les partenariats avec les parties prenantes internes et externes.
+ Suit les formations requises en lien avec les domaines d'activité et les charges de travail du poste (par exemple : réparation, déploiement, changement simple, mise hors service, environnement informatique critique) dans les délais impartis selon les directives de la hiérarchie directe. Observe les techniciens plus expérimentés pour acquérir une expérience pratique et une formation pertinente sur le terrain (OJT). Peut suivre des formations supplémentaires pour obtenir ou maintenir des certifications techniques ou industrielles pertinentes.
+ Escalade les problèmes et/ou demande conseil aux techniciens expérimentés ou à la hiérarchie directe concernant les interactions avec les clients.
+ Maintient une connaissance des indicateurs clés de performance (KPI) via les tableaux de bord et les systèmes de suivi, en vue des discussions mensuelles sur la performance individuelle, si nécessaire.
**Exigences physiques**
S'applique notamment, mais pas exclusivement, aux postes en centre de données basés aux États-Unis :
+ Montée occasionnelle d'échelles.
+ Montée fréquente d'escaliers et/ou de rampes.
+ Station debout prolongée. Levage occasionnel de charges de 22,5 kg / 50 lb.
+ Poussée ou traction occasionnelle de charges de 22,5 à 34 kg / 50 à 75 lb avec dispositif d'assistance.
+ Acuité visuelle normale (vision de près, de loin et périphérique avec correction), définie selon les termes médicaux standards et les critères applicables.
+ Vision des couleurs normale requise pour les travaux électriques, définie selon les termes médicaux standards et les critères applicables.
**Prestation de service**
+ Suit les procédures pour communiquer, signaler et escalader immédiatement tout incident technique ou lié à la sécurité dans le centre de données auprès de la hiérarchie directe. Peut participer à des appels de coordination (« bridge calls ») pour fournir des détails sur l'état de l'incident et exécuter les actions de suivi sur site selon les directives, si nécessaire.
+ Développe et applique une stratégie d'ordre d'exécution efficace pour les tâches assignées. Prépare, organise, installe et effectue les démarrages et arrêts de base du matériel (par exemple : baies, disques durs, commutateurs) selon des instructions écrites spécifiques fournies via des listes de contrôle, des guides, des processus standards, des courriels, des conseils de techniciens ou des directives de la direction. Peut effectuer certaines tâches en collaboration avec d'autres techniciens afin de respecter les procédures et exigences de sécurité.
+ Réalise des diagnostics et des dépannages et/ou utilise des procédures standards pour identifier rapidement et efficacement la ou les causes des problèmes techniques, et remplacer les composants défectueux dans les équipements réseau, de stockage ou de serveur, avec une perturbation nulle ou minimale pour le client et/ou l'activité. Reconnaît les conditions, circonstances et scénarios pouvant avoir un impact significatif sur le client ou l'entreprise dans l'environnement du centre de données.
+ Effectue directement les mises hors service, les changements simples (par exemple : mises à niveau de mémoire, réinstallation du système d'exploitation) et les renouvellements de câblage d'infrastructure, d'équipements réseau, de stockage et de serveurs, en suivant les procédures standards avec un minimum de supervision. Traite les dispositifs contenant des données (DBD) pour destruction ou confirme que tous les dispositifs concernés (par exemple : disques durs, disques SSD, cartes mémoire, etc.) contenus dans les équipements réseau, de stockage ou de serveur ont été identifiés pour éradication ou destruction.
+ Peut effectuer une vérification post-exécution de la mise à la terre, de l'organisation, de l'étiquetage et du câblage afin de s'assurer de la conformité avec tous les protocoles de sécurité, les standards de déploiement et les modèles de conception réseau planifiés (NDT), avec accompagnement. Peut identifier des erreurs dans les standards de déploiement ou les modèles de conception réseau (NDT) et les signaler aux techniciens ou spécialistes concernés pour coordonner les corrections nécessaires, avec accompagnement.
**Conditions de travail**
+ S'applique notamment, mais pas exclusivement, aux postes en centre de données basés aux États-Unis : travail pendant de longues périodes dans un environnement présentant des niveaux élevés de bruit ambiant, de chaleur et de lumière, en raison des équipements et des systèmes de ventilation nécessaires.
**Autres:**
+ Incarner notre culture ( et nos valeurs ( .
**Datacenter Operations**
+ Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
+ Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and appropriately escalates challenging or complex tickets to more experienced technicians as needed.
+ Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Demonstrates a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
+ Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management.
**Datacenter Work Environment**
+ Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.
+ Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
+ Participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
+ As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
**Managing Service**
+ Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
+ Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
+ Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
+ Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
**Physical Requirements**
Applies to but is not limited to US-based Data Center roles:
+ Occasional climbing of ladders.
+ Frequent climbing of stairs and/or ramps.
+ Prolonged standing. Occasional lifting 50lbs / 22.5kg.
+ Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device.
+ Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria.
+ Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
**Service Delivery**
+ Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
+ Develops and employs an effective execution order strategy for assigned tasks. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
+ Performs diagnostics and troubleshooting and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Recognizes conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
+ Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal guidance. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction.
+ May perform post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs) with guidance. May identify errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed with guidance.
**Working Conditions**
+ Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
**Other**
+ Embodies our culture and values .
**Qualifications**
**_English text to follow below_**
**Qualifications requises / minimales**
+ Diplôme d'études secondaires, GED ou équivalent, et connaissance de base du matériel informatique et de ses composants ET au moins 1 an d'expérience dans le support d'équipements informatiques ou de technologies connexes
+ OU expérience équivalente.
+ Capacité à travailler par quarts de 12 heures, y compris pendant des horaires non standards pouvant inclure le soir, la nuit, les week-ends et/ou les jours fériés.
+ Comme indiqué dans la description du poste, ce rôle implique des déplacements professionnels pouvant aller jusqu'à 25 %, ce qui signifie que vous pourriez être amené(e) à voyager ponctuellement dans le cadre de cette fonction.
+ Microsoft s'engage à préserver la langue française et à promouvoir son usage dans le cadre professionnel le cas échéant. Cependant, pour ce rôle en particulier, la maîtrise de l'anglais est une exigence professionnelle justifiée en raison des tâches techniques et spécialisées nécessitant l'utilisation de l'anglais afin de répondre aux besoins des clients tout en travaillant de manière intégrée avec des collègues du monde entier. La maîtrise de la communication orale et écrite en français est considérée comme un atout.
**Autres exigences :**  
Ce rôle exige la capacité de répondre aux exigences en matière de filtrage de sécurité des Microsoft, des clients et/ou du gouvernement. Ces exigences comprennent, sans toutefois s'y limiter, les enquêtes de sécurité spécialisées suivantes : 
+ Microsoft Vérification des antécédents dans le cloud : Ce poste devra passer la vérification des antécédents Microsoft Cloud lors de l'embauche / transfert et tous les deux ans par la suite. 
+ Vérification de l'état de fiabilité : Ce poste exige que le candidat retenu obtienne et maintienne une vérification de l'état de fiabilité avec le gouvernement du Canada. Microsoft travaillera avec les individus au cas par cas pour déterminer si la vérification requise peut être obtenue dans les délais requis.
**Qualifications supplémentaires ou préférées**
+ Diplôme d'études secondaires, GED ou équivalent, et connaissance de base du matériel informatique et de ses composants ET plus de 3 ans d'expérience dans le support d'équipements informatiques ou de technologies connexes
+ OU expérience équivalente.
+ Certifications applicables : CompTIA (A+, Server+, Network+), câblage structuré de base (BSC).
Data Center Technicians ATR-C - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 59,000 $ CAD à 94,300 $CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
Informations sur la rémunération au Canada | Carrières chez Microsoft ( accepte les candidatures jusqu'au 9 Octobre 2025
Microsoft est un employeur qui a accès à l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront considérés pour l'emploi sans égard à l'âge, l'ascendance, la couleur, le congé de soins familiaux ou médicaux, l'identité ou l'expression de genre, les informations génétiques, l'état matrimonial, l'état de santé, l'origine nationale, le handicap physique ou mental, l'affiliation politique, le statut protégé d'ancien combattant, la race, la religion, le sexe (y compris la grossesse), l'orientation sexuelle ou toute autre caractéristique protégée par les lois, règlements applicables, et ordonnances. Si vous avez besoin d'aide et/ou d'une mesure d'adaptation raisonnable en raison d'un handicap pendant le processus de postulation ou de recrutement, veuillez envoyer une demande via le formulaire de demande d'adaptation. ( avantages/bénéfices énumérés ci-dessous peuvent varier en fonction de la nature de votre emploi chez Microsoft et du pays où vous travaillez.
**Required/minimum qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology
+ OR equivalent experience.
+ Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
+ As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
+ Microsoft is committed to upholding the French language's status and ensuring its use in the workplace where applicable. However, for this specific role, proficiency in English is a bona fide occupational requirement due to technical and specialized tasks requiring the use of English to meet customer needs while working in an integrated fashion with colleagues around the world. Proficiency in verbal and written communication in French is considered an asset.
**Other Requirements:**
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines.
**Additional or preferred qualifications**
+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology
+ OR equivalent experience.
+ Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Data Center Technicians ATR-C - The typical base pay range for this role across Canada is CAD $59,000 - CAD $94,300 per year.
Find addi ional pay information here:
Canada Pay Information | Microsoft Careers ( will accept applications until October 9th 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .