42 Data Services jobs in Canada

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
The IBM Cloud Databases (ICD) team is responsible for developing, running, and operating the Software as a Service (SaaS) offerings that provide Database as a Services (DBaaS) in IBM Cloud.
ICD is seeking an expert in PostgreSQL that is knowledgeable in internal concepts, such as database clustering, replication, and performance. The expert will work within our site reliability engineering organization to debug, troubleshoot, and resolve complex database clustering, performance, and replication issues. The expert will also work with clients to understand application usage patterns and share their expertise in application design and data model/query/connection optimization to get the maximum reliability and performance from their database. The expert will also work with our development team to design and provide ongoing feedback as we build new capabilities for our service. The expert will contribute to runbooks and external documentation.
Programming skills are nice to have, but not required for this role. This is a good role for someone who might possess foundational programming skills and would like to hone those skills by contributing to the core service, tooling leveraged by our team to diagnose and respond to operational alerts, monitoring, metrics, and test cases.
Candidates should have a strong desire to work within a CICD environment and have a passion for embracing new cloud technologies. You need to be collaborative, able to handle responsibility, and love learning new techniques and tools. There is a requirement to be expert in the database technology and other cloud technologies such as Kubernetes.
We are a "You build it, You run it" culture. As a PostgreSQL expert, you will join our follow-the-sun rotation where you will be the primary responder for automated system alerts. You will follow runbooks to resolve such issues and use your troubleshooting and analytical skills to diagnose or troubleshoot platform or Data Service issues.
**Required technical and professional expertise**
Required skills:
*
6+ years of Experience configuring and operating highly-available PostgreSQL production clusters
*
Experience in debugging, troubleshooting, and resolving database hosting issues (e.g, replication, clustering) in production
*
Experience in application and performance design using databases and troubleshooting of application-side database issues
*
Experience in working with clients troubleshoot performance or availability issues in applications using PostgreSQL
*
Experience with Kubernetes
**Preferred technical and professional experience**
Preferred Skills:
*
8+ years in programming with Python or similar programming language
*
8+ years in required skills above
*
Operating a database service in a large scale environment
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
+ Provide Nomenclature/Engineering Data Services (EDS) support for multiple programs dealing with changes to the basic aircraft, options, certification, and in-service issues
+ Ensure Engineering documentation conforms to Bombardier Standards (BM) and upload to the archival system
+ Release Engineering documentation in enterprise application/site (CATIA/ Datalink, Teamcenter)
+ Support in creation of part numbers in SAP
+ Creation of Material BOMs in SAP
+ Audit/validate attributes of engineering drawings in the enterprise PDM system
+ Support multiple teams with general inquiries concerning Engineering documents and procedures
+ Create Issue-Logs when post-Release engineering discrepancies occur on the G7500 program.
+ Provide engineering Configuration Management support for multiple programs by creating Engineering Configuration Statements (ECS) for Delivery and Certification of Airworthiness milestones
+ Validate the component configuration and BOM when aircraft effectivity is swapped (Tilts)
+ Create engineering "N" Numbers for raw materials in SAP to support the Methods & Production teams
+ Maintain the list of BAPS in SAP (Bombardier Aerospace Process Specifications)
+ Support the validation/release of AMO (Advance Material Order) for manufacturing
+ Generate SAP and Excel VBA scripting.
**How to thrive in this role?**
- You hold a Bachelor's degree, college diploma, or equivalent and a minimum of 5 to 10 years of experience
- You are familiar with the definition and detail Engineering, aircraft configuration and change management processes
- You have the ability to act as an ambassador with regard to business initiatives (BOE, Master Plan, etc.) and is able to engage your team in them
- You are a leader capable of balancing the management of deliverables as well as the commitment of your team
- You have a professional attitude, are able to deal with internal and external Business Aircraft customers
- Superior communication skills are essential. You have excellent time management skills. You are a far-sighted person, precise, who likes to invest in the objectives and to have responsibilities
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Bombardier will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
**Job** Technologist, Nomenclature and Data Services
**Primary Location** Global 7500/8000
**Organization** Aerospace Canada
**Shift** Day job
**Employee Status** Regular
**Requisition** 9024 Technologist, Nomenclature and Data Services

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We are seeking a highly skilled and experienced Senior Managing Consultant/Solution Architect - Data Services to lead our data strategy and solution architecture efforts. This role requires a blend of strategic thinking, technical leadership, exceptional communication skills, and client-facing engagement.
**Your role and responsibilities**
* Data Architecture & Solution Design: Develop and maintain comprehensive data architecture plans, encompassing databases, data warehouses, big data platforms, and data lakes. Lead in designing scalable, secure, and efficient data architectures that align with broader business strategies and objectives.
* Technical Leadership: Provide technical guidance and leadership to a team of data engineers, data analysts, and other data professionals. Mentor and guide the team in implementing best practices for data integration, ingestion, consumption, data modeling, and leveraging modern data platforms like Azure.
* Problem Solving: Utilize your deep understanding of database systems, SQL, Python, NoSQL databases, data warehousing, ETL processes, and big data technologies to resolve complex data-related problems and challenges.
* Proposal Development & Presentation: Lead the creation of technical proposals, showcasing your advanced written and communication skills. Deliver compelling presentations articulating robust data solutions to diverse stakeholders.
* Team Leadership: Demonstrate your ability to lead ad-hoc teams and meet challenging deadlines, bringing people together to deliver high-quality results under pressure.
* Stakeholder Engagement: Demonstrate strong communication and influencing skills to engage and influence senior leadership, business units, and IT teams. Articulate complex data concepts clearly to diverse audiences.
* Risk Management: Identify, assess, and mitigate data-related risks at an organizational level, ensuring robust data governance and quality standards are upheld.
* Business Development: Contribute to go-to-market strategies and new client proposal development, leveraging your deep data services expertise to win new contracts.
**Required technical and professional expertise**
* Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
* Proven experience (minimum of 10 years) in data architecture, solution architecture, and data services.
* Extensive experience in designing and implementing data integration, ingestion, and consumption strategies.
* Deep expertise in database systems, SQL, NoSQL databases, data warehousing, ETL processes, and big data technologies.
* Experience with modern data platforms such as Azure.
* Strong leadership and team management skills, demonstrated by successful team leadership roles.
* Exceptional verbal and written communication skills, with a proven ability to explain complex technical concepts clearly and persuasively, both in writing and in presentations.
* Track record of leading and winning large-scale data services projects and engagements.
* A passion for staying up-to-date with the latest trends and advancements in data services and big data technologies.
**Preferred technical and professional experience**
An advanced degree is preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We are seeking a highly skilled and experienced Senior Managing Consultant/Solution Architect - Data Services to lead our data strategy and solution architecture efforts. This role requires a blend of strategic thinking, technical leadership, exceptional communication skills, and client-facing engagement.
**Your role and responsibilities**
* Data Architecture & Solution Design: Develop and maintain comprehensive data architecture plans, encompassing databases, data warehouses, big data platforms, and data lakes. Lead in designing scalable, secure, and efficient data architectures that align with broader business strategies and objectives.
* Technical Leadership: Provide technical guidance and leadership to a team of data engineers, data analysts, and other data professionals. Mentor and guide the team in implementing best practices for data integration, ingestion, consumption, data modeling, and leveraging modern data platforms like Azure.
* Problem Solving: Utilize your deep understanding of database systems, SQL, Python, NoSQL databases, data warehousing, ETL processes, and big data technologies to resolve complex data-related problems and challenges.
* Proposal Development & Presentation: Lead the creation of technical proposals, showcasing your advanced written and communication skills. Deliver compelling presentations articulating robust data solutions to diverse stakeholders.
* Team Leadership: Demonstrate your ability to lead ad-hoc teams and meet challenging deadlines, bringing people together to deliver high-quality results under pressure.
* Stakeholder Engagement: Demonstrate strong communication and influencing skills to engage and influence senior leadership, business units, and IT teams. Articulate complex data concepts clearly to diverse audiences.
* Risk Management: Identify, assess, and mitigate data-related risks at an organizational level, ensuring robust data governance and quality standards are upheld.
* Business Development: Contribute to go-to-market strategies and new client proposal development, leveraging your deep data services expertise to win new contracts.
**Required technical and professional expertise**
* Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
* Proven experience (minimum of 10 years) in data architecture, solution architecture, and data services.
* Extensive experience in designing and implementing data integration, ingestion, and consumption strategies.
* Deep expertise in database systems, SQL, NoSQL databases, data warehousing, ETL processes, and big data technologies.
* Experience with modern data platforms such as Azure.
* Strong leadership and team management skills, demonstrated by successful team leadership roles.
* Exceptional verbal and written communication skills, with a proven ability to explain complex technical concepts clearly and persuasively, both in writing and in presentations.
* Track record of leading and winning large-scale data services projects and engagements.
* A passion for staying up-to-date with the latest trends and advancements in data services and big data technologies.
**Preferred technical and professional experience**
An advanced degree is preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Data Services team provides audit, eDiscovery, and data migration support to our global customer base. The team is a specialized, professional services department that delivers service and industry expertise on audit, legal eDiscovery, and data management related inquiries.

As Data Service Administrative Assistant you will be the key point of contact responsible for all data room management requirements. This role will have sole ownership of maintaining systems, applications, workstations and media devices as well as managing all data room work processes are documented and current. Responsible for overseeing all data room contents which include data device/media management (inventory, procurement, maintenance, destruction of devices), media device tracking and record keeping in support of our organizational audit and SOC 2 compliance/audit requirements. The Data Services Administrative Assistant will also support internal requests for physical hard drive transfers.

Reporting to the Data Services Manager, the Data Services Administrative Assistant will also provide day-to-day administrative support to our Data Services department by completing tasks such as billing, shipping, reporting, case creating and general administrative tasks as required.

Your responsibilities:

Monitoring:

• Collaborating with Security teams to ensure compliance with regulatory and audit requirements
• Ensure all security protocols are implemented and maintained for compliance to internal and external audit requirements
• Review Secure Data Room activity logs to ensure adherence and compliance
• Collect data and monitor Secure Data Room workstations
• Conduct regular internal audits and/or checks to ensure compliance and adherence to ISO 27001 controls
• Participate in regular organizational quarterly audits
• Support the business and department in regular external audits to provide examples of controls and artifacts
• Monitor and Secure Data Room access in compliance to permissions granted

Maintenance:

• Take inventory of Secure Data Room internal and external customer assets including, inbound/outbound media tracking, hardware lifecycle, inventory management and media destruction
• Organize and management of all customer data device processes including tracking, labeling, cataloguing, and degaussing
• Cataloguing, formatting, and encrypting hard drives as needed
• Supporting department requests with mounting / dismounting hard drives from workstations as needed
• Follow escalation procedures as required for maintenance, decommission, replacement of servers, internal/external drives, etc.
• Work closely with CSOC & Ops teams for workstation maintenance ensuring necessary security software are installed and updated, permissions-based access is operational, secure transfer methods upheld
• Ensure timely software and OS patching on all Secure Data Room workstations including software update reminders, licenses, etc.
• Oversight and management of device inventory processes and tracking of receipt, storage and destruction
• Review/monitor processes to recommend new opportunities to improve effectiveness, efficiency and Secure Data Room security
• Assist with process improvement initiatives to strengthen business continuity and risk management

Administrative:

• Provide administrative assistance and support to the Data Services team
• Salesforce case creation, management, contact detail updates, and data entry including account descriptions with related pricing
• Account Billing and Reporting (Billing SME), including custom requirements for Enterprise customers
• Management and tracking of Shipping and Customs policies, procedures, and pricing
• Inventory management (shipping supplies, licenses, etc.)
• Department management of resetting SFTP sites
• Provide documentation support to the Data Services team (e.g. meeting minutes, Salesforce reporting & dashboards)
• Compile, coordinate, analyze, distribute and validate department reports on an on-going and timely basis
• Ensure timely communication and updates to relevant business processes and activities

Customer Service:

• Support all inbound and outbound deliveries of media and ensuring proper tracking of orders and shipments
• Work closely with Global Relay Administrative Team and internal departments to coordinate media transfers

Research:

• Research and configure new network-attached storage devices being received from customer
  • Coordinate with customer facing, Ops and Data Center team members to connect devices to the network and establish accessibility
  • Configuring RAID set up for high volume data sets
• Research, test and troubleshoot new technology (software, hardware etc.) as needed
• Work with the DS Systems Lead to research, plan and implement updated hardware or infrastructure, as per business and security requirement

Training:

• Train new/existing team members on Secure Data Room procedures & protocols as required
• Ensure all documentation and training relating to Secure Data Room assets are up to date and complete
• Support training of new hires on all department admin processes and responsibilities

About you:

• Post-secondary education; undergraduate degree or equivalent experience
• Minimum of 1 to 2 years of experience in a dynamic office environment desired
• Previous administration experience with the ability to manage multiple projects simultaneously desired
• Excellent attention to detail and ability to work within defined legal policies and procedures
• Strong written and verbal communication in English
• Excellent time management skills
• Prior experience of Microsoft Office (Outlook, Excel), Salesforce and Confluence (Jira) applications desired

Working conditions:

• Standard office hours
• Fully onsite at our Gastown location

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$45,000—$55,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit

Job Description

Job Description

Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

CI Financial is seeking a Lead Data Support Analyst to oversee and actively contribute to the daily support and reliability of our enterprise data and reporting ecosystem. This is a hybrid role that combines hands-on technical troubleshooting with leadership responsibilities.

You will lead a team of analysts supporting critical data workflows and act as a key liaison between business users, data engineering, and reporting teams. The ideal candidate brings deep technical knowledge, strong leadership, and the ability to solve complex problems quickly and effectively — ensuring our reporting platforms remain trusted, accurate, and always available.Our core technologies include Snowflake as our data warehouse and Sigma as our reporting platform.

WHAT YOU WILL DO  

• Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of support tickets, data issues, and platform concerns
• Take a hands-on role in quickly diagnosing and resolving data load failures, access issues, and reporting anomalies across Snowflake, Sigma, and related tools
• Monitor daily data health checks and ensure smooth operation of scheduled pipelines and report refreshes
• Serve as the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysis
• Work closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliability
• Collaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutions
• Maintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resolution metrics
• Identify and implement opportunities to streamline support processes through automation, improved tooling, and stronger monitoring

WHAT YOU WILL BRING  

• 5+ years of experience in data analytics, operations, or platform support, with at least 2 years in a senior or lead role
• Proven experience balancing hands-on technical troubleshooting with team leadership and stakeholder communication
• Strong knowledge of Snowflake, SQL, and modern data architectures
• Familiarity with Sigma or other BI/reporting tools (e.g., Tableau, Power BI) and how they interact with backend data platforms
• A strong sense of ownership and urgency when resolving data and reporting issues that impact business operations
• Experience supporting business stakeholders in Wealth, Compliance, Operations, Finance, and Technology
• Solid understanding of incident response and root cause analysis, including use of tools like Jira, Confluence, or ServiceNow
• Ability to coach junior analysts, enforce triage processes, and lead with accountability
• Experience in financial services is preferred
• Degree or diploma in Computer Science, Information Systems, or a related field

WHAT WE OFFER 

• Modern HQ location within walking distance from Union Station.
• Equipment Purchase Program.
• Training Reimbursement.
• Paid Professional Designations.
• Employee Share Purchase Program (ESPP).
• Corporate Discount Program.
• Enhanced group benefits.
• Parental Leave Top–up program.
• Fitness membership discounts.
• Volunteer paid Days.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at , or call ext. 4747.

Job Description

Job Description

Looking for a new team member to help us continue to provide quality data service and support our clients come to rely on.

This position requires advanced Excel, MS Access and the ability to analyze and manage data sets.

This is an in-office position and not a remote position.

We are centrally located in the Don Mills area with access to the TTC. We offer the opportunity to gain experience working on a series of projects and work in a small team to gain access to a variety of deliverables.

Note – this is a junior position for someone looking to gain experience. Please ensure to evaluate along with the skill set requirements before applying. This is an in office position.

We support various marketing and membership programs on behalf of our client. The Data Support Analyst position is ideal for someone looking to gain experience with program management, working to support us in building our capabilities in the information and analysis areas for these services. The position also allows you to enhance existing process and reports and includes potential for CRM development.

Description: Provide support to business analysis, records management and data operations through queries, report and application design and maintenance in MS products including Excel, CRM 2011, MS Access, SQLServer, C# and VBA.

Location: Don Mills-In Office

Ideal Candidate: This position is best suited to those who have 1-2 years of office experience and have completed a post-secondary data/application diploma or degree.

Requirements

· Skilled in MS Excel and MS Access

· Some experience within SQL Server, MS CRM , .Net would be helpful

· One year of hands on experience in a data support, programming or application development role.

· Highly developed analytical skills and a sound understanding of computer programming principles including Web, SQL and Application Development.

· Application development experience including Visual Basic or C# using Visual Studio another asset

Responsibilities:

· Monthly report generation and maintenance

· Maintain, create and modify all process documents

· Write, modify, and test routines, queries and macros

· Identify and develop standard import and bulk data transfer and transformation routines

· Review and maintain the quality of data and lists in MS Access and SQL Server

· Provide systems, software and application development support for internal systems and web

· Liaise with rest of team to provide updates on routine reports, identify any issues/anomalies and work to enhance any processes to document any ad hoc reports or exceptions

· Work to improve marketing automation processes

· Record maintenance of in-house and on-line incentive programs

· Other duties as required including ad hoc reports and process improvements

Job Description

Job Description

JSI Telecom is looking for a full-time Data Collection Support specialist. A Data Collection Support specialist is responsible troubleshooting Tier 3 level Support Requests and testing patches in the data ingest space of our product suite.

You will be testing complex, cutting-edge software that uses a wide variety of technologies, which offers you the opportunity to develop your technical and testing skills on the job. You will collaborate with testers, developers, tech support, and managers to deliver time critical fixes to meet and exceed customer expectations. JSI is looking for enthusiastic individuals who actively seek opportunities to grow and develop.

Responsibilities
At JSI, your responsibilities may include:

• Testing the accuracy of ingest applications and the life cycle of the communication
• Generating sample test data
• Running various types of traffic for ingest
• Reviewing, troubleshooting, triaging and replying to SRs
• Configuring domains for testing
• Testing Hot Fixes
• Testing Emergency Patches
• Ensuring fixes are robust, do not introduce regressions, and meet compliance/security standards.
• Adhering to and enforcing processes to ensure quality and traceability of Hot Fixes and Emergency Patches
• Running automation and validating results
• Work with customer support teams to provide detailed technical explanations and solutions.
• Collaborating with QA
  • to plug holes in regression
  • to understand new and existing functionality
  • to provide feedback to Scrum teams

Traits
The ideal candidate:

• Ability to write and execute unit tests, integration tests, and regression tests to validate fixes.
• Familiarity with Jenkins, GitHub Actions, or other CI/CD pipelines to deploy hotfixes and updates efficiently.
• Familiar with telephony and IP protocols
• Working knowledge of Telephony and Lawful Intercept interfaces
• Ability to think critically, analyze issues systematically, and test effective solutions.
• Ability to work under pressure in a fast-paced, customer-driven environment.
• Willingness to engage directly with customers or support teams to provide timely resolutions.

Requirements

• Live in the Ottawa area and be available to work in office at least 2 days per week
• Strong verbal and written communication skills in English
• Eligible for top secret security clearance:
  • No criminal activity
  • No criminal record
  • Ten years of verifiable history
• University or College graduate or equivalent experience
• Experience in Software Quality Assurance or related field

How We Work

You will be expected to work in a remote/hybrid environment reporting to our Kanata, Ontario location 2 or more times per week.

 About JSI

JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request.