71 Dealership Operations jobs in Canada

Job Description

About Us:

Trusted Professionals for Over 100 Years!

Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we're known for top-notch service, lasting solutions, and a commitment to excellence. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations! Check us out by visiting our website: Opportunity:

We are looking for an experienced leader to join our team. In this position you will manage the day to day operations of a residential plumbing service company.

Key tasks include:

• Hire and train team members, ensuring that staffing levels and schedules are appropriate to meet demand.
• Work with upper management to build yearly business plans for operational departments.
• Monitor employee performance to ensure daily, weekly, and monthly goals are met.
• Inspire and coach field team members to reach performance standards and hit their goals.
• Coach and train our field team on our customer service and sales process to improve customer engagement, closing rates, and increase revenue.
• Promote team engagement and show recognition by developing monthly contests and incentive programs.
• Plan and host weekly field team department meetings.
• Hold weekly/biweekly one on one meetings with direct reports.
• Go on weekly ride-alongs with technicians to coach performance and build positive relationships.
• Attend field sites each week to stay connected with team members, assisting onsite as needed.
• Implement, enhance, and develop company processes to ensure operational alignment.
• Maintain proper pricing for all departments and update regularly.
• Plan for operational needs such as staffing, vehicles & equipment, services.
• Track customer satisfaction and manage any customer concerns in a quick and effective manner.
• Build and maintain relationships with vendors, municipality representatives etc.

• Health & dental benefits - for you and your family.
• RRSP plan with company match.
• Competitive wages.
• Company supplied vehicle with take home ability.
• New technology.
• Culture building events.
• Access to training and resources to help you grow personally & professionally.
• Access to a Business coach.

• Ability to influence and drive team performance to achieve business goals and objectives.
• Proactively identifies business challenges and opportunities, implementing practical and effective solutions.
• Possess the ability to inspire both personal and professional growth in our team members.
• Responds thoughtfully to stress, feedback, and changing situations with a calm and positive attitude.
• Ability to build and maintain positive relationships with team members and customers.
• Highly organized with exceptional follow-through abilities.
• Demonstrates the ability to make sound decisions by applying experience, knowledge, and intuition.
• Excellent verbal and written communication skills.
• Excels in a fast-paced, goal driven environment.

• Minimum 5 years experience in a leadership role. Prior experience overseeing a field operations team is considered an asset.
• Previous experience in a home services industry is highly desirable.
• Knowledge of plumbing or possession of a red seal trade license is considered an asset.
• Technologically proficient - Google Workspace, Microsoft, ServiceTitan
• Certifications in leadership programs such as Maxwell Leadership, Nexstar Service/Ops Management, considered an asset.
• Must possess a valid drivers license with a clean drivers abstract.

We are looking for a dynamic Service Operations Manager to lead and inspire our service operations in St. Catharine's, Ontario. This role focuses on managing a team of electricians to deliver exceptional electrical services in residential, commercial, and industrial sectors. If you excel in driving operational efficiency, fostering client relationships, and leading high-performing teams, this is the perfect opportunity for you.

Responsibilities:

• Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.

• Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.

• Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.

• Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.

• Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.

• Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.

• Manage hiring, onboarding, and development programs to build a cohesive and skilled team.

• Analyze performance metrics and share findings with the team to ensure alignment with company objectives.

• Drive continuous improvement efforts by responding to market trends and client feedback.

• Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.

Requirements:

• A minimum of 7 years of experience in customer service management or a similar leadership role.

• Proven ability to lead teams, foster collaboration, and drive performance in a fast-paced environment.

• Strong background in business operations, including job costing, resource management, and financial performance analysis.

• Exceptional communication and interpersonal skills to build lasting client relationships.

• Experience in implementing growth strategies and identifying market opportunities.

• Familiarity with service level metrics, objectives, and management practices.

• Demonstrated ability to oversee multiple projects while maintaining high standards of safety and quality.

• Proficiency in using data to evaluate performance and inform decision-making.

We are looking for a dynamic Service Operations Manager to lead and inspire our service operations in St. Catharine's, Ontario. This role focuses on managing a team of electricians to deliver exceptional electrical services in residential, commercial, and industrial sectors. If you excel in driving operational efficiency, fostering client relationships, and leading high-performing teams, this is the perfect opportunity for you.

Responsibilities:

• Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.

• Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.

• Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.

• Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.

• Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.

• Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.

• Manage hiring, onboarding, and development programs to build a cohesive and skilled team.

• Analyze performance metrics and share findings with the team to ensure alignment with company objectives.

• Drive continuous improvement efforts by responding to market trends and client feedback.

• Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.

Requirements:

• A minimum of 7 years of experience in customer service management or a similar leadership role.

• Proven ability to lead teams, foster collaboration, and drive performance in a fast-paced environment.

• Strong background in business operations, including job costing, resource management, and financial performance analysis.

• Exceptional communication and interpersonal skills to build lasting client relationships.

• Experience in implementing growth strategies and identifying market opportunities.

• Familiarity with service level metrics, objectives, and management practices.

• Demonstrated ability to oversee multiple projects while maintaining high standards of safety and quality.

• Proficiency in using data to evaluate performance and inform decision-making.

Job Description

Customer Service Representative - Operations Department:
We are looking for a goal-oriented, motivated & organized customer service professional who has a passion for helping people live and grow together to join our close-knit team.

A little about us:

• We are friendly, hardworking, a little weird, and enjoy having fun together.
• We support our clients, communities and each other. We create connections and generate progress through learning, listening, and understanding.
• We are driven by solutions and focus on the positive. We know that big ideas take courage and that together, we can do anything and that anything is possible.
• We share information freely. We are authentic, respectful, and act with integrity. We take ownership of our mistakes and are not afraid of new truths or new ideas.
• Do you want to know more? Visit our website

Perks for You:

• Paid days off on your birthday and job anniversary.
• 4 paid volunteer days off per year.
• RRSP matching contributions.
• Health & Dental Benefits.
• Team socials and parties.
• Wellness and Social Committees.
• Employee referral program.
• Education Funding Program.
• Opportunities for growth.

If you are energized by working with people and want to join an amazing team that is the same, this could be the position for you. You’ll bring a desire to learn, grow, and help others and we’ll train you on the world of property management. Whether you’re looking to make a change from working as a server, running a store, or wanting to explore a new career, we want to hear from you!

This is YOU to a ‘T’:

• You are confident, kind, patient, and an active listener.
• You enthusiastically support positive changes and see opportunities rather than challenges.
• You use systems to keep organized and know how to effectively manage a high volume of emails and tasks.
• You love solving problems for people and helping your whole team succeed.
• You thrive in a demanding environment.
• You are able to effectively flow between different tasks seamlessly.
• You challenge chaos with solutions, smiles, and the right amount of humor.

A day in the life of an Ops Coordinator looks like this:

• Daily reception desk duties shared with the team of fellow Operations Coordinators.
• Consistently demonstrate customer service excellence.
• Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.
• Assist the Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at their direction.
• Effectively managing a high volume of phone and email correspondence.
• This position may require working in two offices on a rotating schedule.
• Other duties as assigned.
• For those interested, this position offers the opportunity to grow into our Property Manager Trainee position.

Position Details:

• Full-time in-office position, based out of our head office in Langford.
• While we prefer a full-time candidate, we welcome applications from qualified part-time candidates who can commit to a minimum of 25 hours per week, with a schedule of 9:00 AM to 2:00 PM Monday to Friday.
• $40,000-$50,000 annually.
• Two weeks paid vacation.
• Office hours are Monday through Friday, 8:30 am - 5 pm, with a 1-hour lunch break.

We are looking for someone who will fit in well with our values and our team. To apply for this position, please submit your resume and cover letter outlining why your skills, experience and personality will allow you to shine in a customer centric role as an Operations Coordinator. We are looking forward to reviewing your application!

Please note that only candidates selected for the interview process will be contacted.

With 55+ employees, 3 offices, and over 39 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.

Job Description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission / Operation Officer in our Visa Application Center in Edmonton . The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes. This is a Part time role
 
Submission Officer
ROLE AND RESPONSIBILITIES

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project  
  EXPERIENCE/QUALIFICATIONS REQUIRED:
   

• Fluent in English is a requirement for this position.
• Excellent written & verbal communication skills in English
• Minimum education: Bachelor’s degree or global equivalent
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Flexible / ready and willing to additional hours, if needed

Job Description

Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)

Your Role:

• Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
• Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
• Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
• Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
• Providing operational support to other teams as required

You Have:

• 2+ years of customer service experience
• Excellent telephone etiquette and professional written business communication
• Accuracy with numbers and high attention to detail
• Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
• Ability to exercise tact and discretion and to be entrusted with confidential information
• Ability to work independently as well as within a team with minimal supervision

Bonus:

• Familiarity with Salesforce CRM and/or an ERP is an asset

Compensation: 45-60k depending on experience + many different perks

If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!

Job Description

Salary: $50,000 to $55,000

The Company

AtVertiGIS, we build powerful GIS software. Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esris ArcGIS. For decades, professionals have relied upon us to overcome complex technical challenges so that they can make a significant impact in the world.

VertiGIS offers meaningful careers that grow with you over time, encourage you to think creatively, and connect you with customers who are making a difference in the world. We are passionate, high-performing individuals that come from a diverse set of educational, cultural, and professional backgrounds. What we all have in common is our drive to do good work, support each other as we grow, and enjoy the beautiful places where we live.

The Position

As Sales Operations Coordinator, you will play a vital role in helping the company run smoothly and efficiently. You will be essential in supporting key areas of the business, primarily Sales, Finance, and Operations. You will gain extensive experience working with our customer relationship management (CRM) system NetSuite, which is integral to our business.

*We are willing to support a remote employee with preference in Victoria, Vancouver, Calgary, Greater Toronto Area, or Montreal.*

Responsibilities

• Respond to customer inquiries and documentation requests via email ticketing system; often acting as the first contact for general customer needs
• Manage the full life cycle of our order processing practices
• Provide administrative support for software and services sales
• Monitor opportunities, accounts, and contacts, as appropriate
• Ensure contract renewal reminders are sent out accurately and on-time
• Assist the Finance and Professional Services teams with invoicing and project needs
• Update and maintain product listing and pricing
• Help ensure the company utilizes its CRM (Customer Relationship Management) system to its full functionality and suggest process improvements where appropriate
• Analyze and review CRM data and reports
• Collaborate with global VertiGIS staff to resolve customer issues
  

Requirements

• Self-starter with excellent organizational skills
• High level of accuracy and attention to detail
• Strong communication skills, both written and verbal
• Ability to work independently and while supporting a collaborative team environment
• Ability to establish and maintain effective working relationships with internal and external stakeholders
• Proficiency in Microsoft Excel and other Microsoft applications
• Experience in administrative and/or customer service roles
• Experience with NetSuite would be an asset
• Post-secondary education in office management or business administration would be an asset
• Fluency in German would be a bonus!
  

Our Perks

Team / Career Growth

• Top-notch colleagues that like and respect one another
• We listen to peoples' ideasand act on them
• A supportive environment with opportunity for training, mentoring, professional development,and advancement
• Challenging, interesting work
• Cutting edge technology that improves the world around us
• We're recognized experts in our fieldpeople around the world seek us out
  

Benefits

• Fair and equitable salaries, as well as profit sharing
• A competitive group benefits program for you and your family
• A health and lifestyle spending account
• RRSP matching
• 4 weeks of vacation to start and 5 weeks of vacation after 5 years with the company
  
• Maternity and parental leave top-ups
• Bottomless book budget
• Company summer and winter parties (that are fun to attend!)

Working Model and Office

• A choice between a hybrid or remote working model
• A headquarters office in downtown Victoria with healthy snacks and good coffee
• High-end hardware and equipment, in the office or at home
• Secure bike storageandshowers for those that bike to work
• Lunchtime yoga on Tuesdays and Thursdays

At VertiGIS, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels safe, respected, and valued. We encourage everyone who is interested in the role, regardless of race, ethnicity, religion, sex, gender, sexual orientation, disability status or age, to apply. Unique perspectives and experiences are what make our teams strong!

If you self-identify as having a disability, please let us know how we can best assist you. Accommodation is available upon request at any time during the recruitment process.

VertiGIS Compensation Philosophy

At VertiGIS, we strive to offer competitive total compensation packages that include both direct and non-direct compensation such as salary, health care and retirement benefits, variable/incentive pay, paid time off, and other benefits and perks.

Our job postings reflect the expected pay or pay range for each position in alignment with our compensation philosophy and salary budget. This reflects what we feel is competitive based on the profile of candidate we are seeking. The background, experience, and skill set we are seeking will be outlined in the role requirements.

We strive to have a comprehensive approach to compensation and ensure that employees are paid based on the value they bring to the company.

Were a great place to build your career.

Our colleagues are great people and make our company the kind of place we enjoy coming to every day. We reward top performers and stay true to our core values. Since 1999, weve built our business based on steady, sustainable growth were still growing and our future is bright!

Note: To avoid potential formatting issues, we require that yousubmit your resume and cover letter as PDF files.

Note:We use a recruitment tool to reach out to candidates so please check your inbox to ensure our emails are not being filtered as "Social" or "Promotions" (our provider has been notified).

Job Description

Our Client is one of the fastest-growing companies in BC and is a leader in their industry. They are looking for an Operations Administrator to join their team. This role is perfect for someone with good customer service and data entry exprience (bonus if you've dealt with software license keys/contracts before)

Your Role:

• Act as a primary contact for general customer inquiries including order/payment status, account issues, license configuration, etc.
• Reviewing sales contracts and translating them into accurate order details that you will enter into the ERP and product licensing systems
• Reviewing the details of key financial processes (e.g. invoicing and billing schedules, renewals) to ensure that each contract is being processed correctly
• Assisting the sales team by generating software license keys from the Product Licensing system for new sales and renewals and working with other members of the Finance team to coordinate the delivery of software license keys to customers
• Providing operational support to other teams as required

You Have:

• 2+ years of customer service experience
• Excellent telephone etiquette and professional written business communication
• Accuracy with numbers and high attention to detail
• Ability to work with a sense of urgency, prioritize work and meet objectives/deadlines
• Ability to exercise tact and discretion and to be entrusted with confidential information
• Ability to work independently as well as within a team with minimal supervision

Bonus:

• Familiarity with Salesforce CRM and/or an ERP is an asset

Compensation: 45-60k depending on experience + many different perks

If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!