12 Debt Collection jobs in Canada

Job Description

Salary:

Nous sommes la recherche dun Spcialiste en recouvrement pour rejoindre notre quipe!

Nous cherchons un Spcialiste en recouvrement possdant de lexprience dans la gestion de comptes marchands pour se joindre notre quipe des Finances. Dans ce rle, vous serez responsable de contacter les marchands ayant des comptes en souffrance, de ngocier des solutions de paiement et de travailler avec les dpartements internes afin de rgler les soldes impays. Vous jouerez un rle cl dans la protection des flux de trsorerie tout en maintenant une approche professionnelle et axe sur le client.

propos du poste

• Communiquer de faon proactive avec les marchands ayant des comptes en retard par tlphone, courriel et correspondance crite.
• Examiner les comptes en souffrance, identifier les causes des retards de paiement et proposer des solutions appropries.
• Ngocier des plans de paiement, des rglements ou dautres ententes de paiement en ligne avec les politiques de lentreprise.
• Tenir des registres prcis et dtaills des activits de recouvrement dans le systme CRM/ERP.
• Escalader les comptes la direction ou aux agences de recouvrement externes lorsque ncessaire.
• Collaborer avec les quipes Finance, Service la clientle et Ventes afin de rsoudre les litiges ou problmes de facturation.
• Surveiller les rapports danciennet des comptes et fournir des mises jour rgulires la direction sur la performance des recouvrements.
• Assurer la conformit avec les politiques de lentreprise, les procdures de crdit et la rglementation applicable.

propos de vous

• DEP en administration, comptabilit ou domaine quivalent.
• 5+ annes dexprience en recouvrement, comptes clients ou gestion du crdit, idalement dans les secteurs des paiements, des services financiers ou du SaaS.
• Solides comptences en communication et en ngociation en franais et en anglais, avec la capacit de grer des conversations difficiles tout en demeurant professionnel.
• Connaissance des pratiques, lois et rglements en matire de crdit et de recouvrement.
• Matrise de Microsoft Office (notamment Excel) et familiarit avec les systmes ERP/CRM (ex. : Zoho).
• Excellentes aptitudes organisationnelles et souci du dtail.

propos de nous

• Nous offrons des solutions de paiement et de point de vente entirement intgres aux restaurants, htels et bars.
• Nous sommes reconnus pour nos systmes de point de vente la fine pointe de la technologie (Veloce et MaitreD).

Ce que nous offrons

• Assurance mdicale et dentaire ds le premier jour.
• Service de tlmdecine 24/7.
• Rgime dpargne-retraite collectif avec contribution de lemployeur.
• Vacances et journes personnelles.
• Le dfi de travailler dans une entreprise en pleine croissance et rythme rapide.

Souhaitez-vous faire partie de lADN PayFacto alors que nous atteignons de nouveaux sommets? Postulez ds maintenant!

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We are looking for a Collections Specialist to join our team!

We are seeking a Collections Specialist with experience managing merchant accounts to join our Finance team. In this role, you will be responsible for contacting merchants with delinquent accounts, negotiating payment solutions, and working with internal departments to resolve outstanding balances. You will be a key player in safeguarding cash flow while maintaining a professional and customer-focused approach.

About the role:

• Proactively contact merchants with overdue accounts via phone, email, and written correspondence.
• Investigate delinquent accounts, identify root causes of late payments, and propose appropriate solutions.
• Negotiate payment plans, settlements, or other payment arrangements in line with company policies.
• Maintain accurate and detailed records of collection activities in the CRM/ERP system.
• Escalate accounts to management or external collections agencies when necessary.
• Collaborate with Finance, Customer Support, and Sales teams to resolve disputes or billing issues.
• Monitor aging reports and provide regular updates to management on collection performance.
• Ensure compliance with company policies, credit procedures, and applicable regulations.

About you:

• DEP in administration, accounting or equivalent
• 5+ years of experience in collections, accounts receivable, or credit management, preferably in the payments, financial services, or SaaS industries.
• Strong communication and negotiation skills in French and English, with the ability to handle difficult conversations while maintaining professionalism.
• Knowledge of credit and collections practices, laws, and regulations.
• Proficiency with Microsoft Office (specifically Excel) and familiarity with ERP/CRM systems (e.g., Zoho).
• Strong organizational skills and attention to detail.

About us:

• We provide fully integrated payment and point of sales solutions to restaurants, hotels and bars
• We are known for our state-of-the-art point of sales systems (Veloce and MaitreD)

We offer:

• Medical and dental coverage as of Day 1
• Telemedicine 24/7
• RRSP matching
• Vacation and personal days
• Challenge of working in a fast-paced growing company

Are you looking to be part of our PayFacto DNA as we climb to new heights?Apply now!

Job Description

La dynamique de votre équipe :

Vous pourriez faire partie d'une équipe dynamique de crédit et recouvrement qui va au-delà des tâches standard et qui travaille ensemble afin d'atteindre ses objectifs quotidiens.

Vous recevrez l'encadrement et l'orientation nécessaires pour réussir dans votre travail et nous nous adapterons à votre rythme afin de vous faire évoluer au sein du service.

À quoi ressemblera votre journée :

• Traiter promptement les demandes de crédit
• Documenter les efforts de recouvrement
• Produire des relevés mensuels
• Travailler avec le bureau de crédit pour établir des limites de crédit
• Communiquer avec notre service clientèle et notre service commercial
• Enregistrer et appliquer les paiements aux factures

Pour en connaitre plus sur vous :

• Vous avez une forte capacité à résoudre les problèmes
• Vous êtes capable de travailler sous pression, de gérer les priorités et de respecter les délais
• Vous avez une grande capacité à prêter attention aux détails
• Vous avez une facilité à vous adapter aux changements
• Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit (ce poste nécessite des interactions avec nos collaborateurs et clients internationaux)

Encore mieux si vous possédez ces atouts :

• 3 à 5 ans d'expérience en recouvrement et crédit
• Connaissance d'Excel

Voilà ce que nous offrons !

• Régime de rémunération attrayant
• Programme de remboursement des frais de formation
• Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
• Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
• Café gratuit à volonté
• Espace de stationnement gratuit pour tous les employés
• Centre d’entraînement sur place

Vous n’êtes pas certain de cocher toutes les cases, mais vous avez envie de tenter votre chance ? Nous adorons votre enthousiasme !

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s qualifié(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.

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Your team’s dynamic:

You could be part of a dynamic Credit & Collection team that go above and beyond standard tasks and work together in order to achieve their daily objectives.

You will be given the coaching and guidance to succeed at your work and we will adapt to your pace in order to make you grow within the department.

What your day will look like:

• Process credit applications in a timely basis
• Record status of collection efforts
• Issue monthly statements
• Work with the credit bureau to establish credit limits
• Communicate with our Customer Service department and Sales department
• Record and apply payments to invoices

More about you:

• You have a strong ability to problem solve
• You have an ability to work under pressure, manage priorities and meet deadlines
• You have a strong ability to pay attention to detail
• You have an ease to adapt to changes
• Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)

Great if you have:

• 3-5 years of Credit & Collections experience
• Knowledge of Excel

Let’s talk perks!

• Attractive compensation package
• Training Tuition Reimbursement Program
• Subsidized meals in our amazing Bistro (Les Cordons Bleus)
• Work-life balance with a flexible working schedule
• Free, unlimited coffee
• Private, free parking for all employees
• Onsite fitness facility with personal trainer

Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm!

Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Job Description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

An individual with the right combination of skills who is results-oriented, target-focused, and a problem solver with a “customer first” attitude to service. The Specialist will be responsible for overall day-to-day tasks to ensure efficient, timely, and accurate customer billing, collection of accounts receivable, payment applications and general Accounts Receivable maintenance. 

GENERAL TASKS & RESPONSIBILITIES :

• Create customer invoices and ensure completeness of invoicing by month end for all services provided to customers 

• Create credit notes where required 

• Mail/email customer invoices and reports 

• Build strong positive relationships with our customers to ensure smooth payments and manage client dispute resolution 

• Weekly follow-up with internal teams to determine work completed but not invoiced 

• Reach monthly collection and DSO targets by constant communication and follow-up with customers via telephone and email. 

• Weekly status update with BPT President on collection progress and other issues 

• Resolve customer payment discrepancies and invoicing disputes by coordinating with internal operations teams 

• Posting daily receipts (cheques, EFT, credit card payments) 

• Provide customer service regarding collection issues or request for additional documentation 

• Send customer statements for overdue accounts 

• Maintain system customer cards to ensure updated contact information 

• Filing and maintaining customer records 

• Provide assistance to Finance team during annual external audit and other reviews  

• Provide BPT President with ad-hoc reports concerning AR and Collection status as requested  

• Assist BPT President with special projects  

EDUCATION AND EXPERIENCE:

• Post-secondary education in Accounting or similar

• Strong Computer proficiency – Microsoft Office, especially Excel  

• Minimum 2 years on full cycle Accounts Receivable processes

• Strong customer service skills 

• Experience with Microsoft Great Plains software is an asset 

OTHER QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Must speak and write English fluently 

• Must possess excellent communication skills, both written and verbal, in order to present responses to clients, prepare reports and maintain communication with internal and external clients 

• Must be articulate 

• Excellent organizational skills 

• High level of accuracy and strong attention to detail 

• Ability to work independently, while supporting a collaborative, team-based department 

• High level of professionalism, maturity, good judgment including discretion when dealing in confidential financial matters 

• Must be proactive, self-disciplined and able to demonstrate a high level of productivity with a goal-oriented approach 

• Ability to work in a fast-paced environment, handle multiple tasks, work under pressure and meet tight deadlines 

• Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel) and LIMS (asset) 

WORKING CONDITIONS:

• This position requires working in a laboratory environment with potential periods of standing and occasional lifting of 20 lbs+ may be required. 

• Rotating evening and weekend shift work may be necessary. 

At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at 

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at 

We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

This posting is supported by AI technology to assist in screening candidates and resumes.

NO AGENCIES, CALLS OR EMAILS PLEASE

Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.
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Hello, I am Clémence, Recruitment and Business Development Advisor at Fed Finance, a recruitment agency specializing in finance and accounting. I work on two types of recruitment: temporary and permanent positions in the Greater Montreal area.
Our team of finance experts speaks your language and understands your world. We cover finance, accounting, and payroll positions

I am looking for an collection agent for my client located in Laval with parking. This is a permanent 40-hour contract.
Job summary
The main responsibility of the collections agent will be to follow up on overdue accounts receivable by phone and email, while ensuring that all communications are traceable. He or she will also be responsible for reconciling accounts, releasing orders, and processing credit card payments.
Main responsibilities
Record credit card deposits in the accounting system.
Maintain customer accounts and associated files in accordance with company practices and regulatory requirements.
Issue and send monthly account statements within the specified time frame.
Contact customers by phone and email to collect overdue payments.
Negotiate payment plans in accordance with company policies.
Accurately document exchanges and payment agreements.
Follow up on payment commitments and issue reminders as necessary.
Recommend accounts for referral to legal collection procedures if necessary.
Perform any other tasks requested by the accounts payable/receivable supervisor or management.

Education and experience
High school diploma or equivalent.
Minimum of two years of relevant experience in collections or a related field, or an equivalent combination of education and professional experience.
Required skills
Proficiency in accounts receivable management software.
Intermediate to advanced skills in Microsoft Office, particularly Excel.
Excellent communication skills, both oral and written.
Ability to identify problems, collect data, establish facts, and propose concrete solutions.
Bilingualism required in French and English, required to communicate with customers outside Quebec.
Core Values
Teamwork: Contributes positively to group dynamics and prioritizes collective success.
Ethics: Respects individuals, keeps commitments, acts with integrity, and inspires confidence.
Professionalism: Interacts with tact and professionalism.
Critical thinking: Identifies problems and proposes relevant solutions.
Professional courage: Has the courage to raise potential issues with management.
Work environment
Dynamic and fast-paced environment requiring a high degree of adaptability.
Simultaneous management of multiple tasks with deadlines to meet.

Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.
.

Hello, I am Clémence, Recruitment and Business Development Advisor at Fed Finance, a recruitment agency specializing in finance and accounting. I work on two types of recruitment: temporary and permanent positions in the Greater Montreal area.
Our team of finance experts speaks your language and understands your world. We cover finance, accounting, and payroll positions

I am looking for an collection agent for my client located in Laval with parking. This is a permanent 40-hour contract.
Job summary
The main responsibility of the collections agent will be to follow up on overdue accounts receivable by phone and email, while ensuring that all communications are traceable. He or she will also be responsible for reconciling accounts, releasing orders, and processing credit card payments.
Main responsibilities
Record credit card deposits in the accounting system.
Maintain customer accounts and associated files in accordance with company practices and regulatory requirements.
Issue and send monthly account statements within the specified time frame.
Contact customers by phone and email to collect overdue payments.
Negotiate payment plans in accordance with company policies.
Accurately document exchanges and payment agreements.
Follow up on payment commitments and issue reminders as necessary.
Recommend accounts for referral to legal collection procedures if necessary.
Perform any other tasks requested by the accounts payable/receivable supervisor or management.

Education and experience
High school diploma or equivalent.
Minimum of two years of relevant experience in collections or a related field, or an equivalent combination of education and professional experience.
Required skills
Proficiency in accounts receivable management software.
Intermediate to advanced skills in Microsoft Office, particularly Excel.
Excellent communication skills, both oral and written.
Ability to identify problems, collect data, establish facts, and propose concrete solutions.
Bilingualism required in French and English, required to communicate with customers outside Quebec.
Core Values
Teamwork: Contributes positively to group dynamics and prioritizes collective success.
Ethics: Respects individuals, keeps commitments, acts with integrity, and inspires confidence.
Professionalism: Interacts with tact and professionalism.
Critical thinking: Identifies problems and proposes relevant solutions.
Professional courage: Has the courage to raise potential issues with management.
Work environment
Dynamic and fast-paced environment requiring a high degree of adaptability.
Simultaneous management of multiple tasks with deadlines to meet.

Job Description

Salary:

Company Description

Leader in specialized and alternative financing, Iceberg Finance has experienced exceptional growth over the past few years. Finalist in 2022 and 2023 as a top lender according to the Canadian Lender Association (CLA), Iceberg Finance's ambition is to be among the top 3 alternative and specialized lenders in Canada by 2026.

Whats The Job

The collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.

What Will Your Mission Be?

• Review accounts on a regular basis (daily and/orweekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
• Conduct prompt, courteous, and persuasive telephone collection calls and follow up on past due accounts.
• Negotiate mutually acceptable remedy to the customers delinquent account
• Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
• Escalate problematic accounts to the manager.
• Verify and update customer information and keeping customer records updated in the collection system
• Accurately documenting all telephone calls as appropriate in the collection system
• Skip tracing files when unable to reach or contact our customers using available information
• Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
  
• Prepare and recommend payment amendments and coordinating the relative reporting
• Issue appropriate notices
  
• Assist with the preparation of payables associated with seizure activity

Are you interested in this challenge? This position is for you if:

You have an interest in participating in the companys activities;
You are a thorough, rigorous, organized, and discerning person;
You have experience in customer service;
You are comfortable with computer software;
You have a collaborative spirit and enjoy teamwork.

Qualifications:

• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade.
• Bilingual FR/EN
• Ability to be polite and compassionate without losing confidence.
• Professional knowledge of MS Office and databases.
• Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
• Exceptional attention to detail and accuracy.
• Strong work ethic and positive team attitude.
  
• Ability to work well independently and within a team.

Competencies:

Strong communication skills.
Organizational and problem-solving skills.
Great attention to detail.
Ability to work independently and as a team

What Awaits You?

Full-time position
Hybrid work model (3 days in office)
Superior benefits, including extended healthcare
RRSP program with company match

Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!