259 Delivery Manager jobs in Canada
Service Delivery Manager
Posted today
Job Viewed
Job Description
**General Information**
Req #
WD
Career area:
Services
Country/Region:
Canada
State:
Ontario
City:
Markham
Date:
Thursday, September 11, 2025
Working time:
Full-time
**Additional Locations** :
* Canada - Ontario - Markham
**Why Work at Lenovo**
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worldu2019s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovou2019s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovou2019s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via ourStoryHub ( .
**Description and Requirements**
Key responsibilities include:
**Customer Relationship Management**
Build and maintain strong, trust-based relationships with the clientu2019s key stakeholders.
Act as the primary escalation point for service-related issues, ensuring prompt and effective resolution.
Conduct regular service reviews with the client, sharing performance insights and driving continuous improvement.
**Contract Management**
Serve as the primary owner of the client contract, ensuring adherence to all terms and conditions.
Monitor contractual obligations, deliverables, and milestones, ensuring timely execution.
Address contract amendments, extensions, and renewals in collaboration with the legal and sales teams.
**Scope Management**
Manage the scope of services, ensuring clear understanding among internal teams and the client.
Handle scope changes through a structured change management process, aligning with client needs and internal capabilities.
Regularly review and refine the scope to adapt to evolving client requirements and operational realities.
**Financial Management**
Drive continuous margin improvement programs, including an annual contract value growth.
Ensure the As-Delivered financials are tracking in line with, or better than the As-Sold financials.
Ensure on time and accurate billings,
Manage the contractu2019s financial performance, including budgeting, forecasting, and cost control.
Track revenue recognition and profitability, ensuring alignment with organizational financial goals.
Collaborate with finance teams to provide accurate billing and resolve discrepancies promptly.
**Inventory Management**
Develop and maintain inventory consumption plans in collaboration with the customer to minimize aged inventory and optimize usage.
Monitor inventory levels, ensuring alignment with project timelines and operational requirements.
Implement strategies to manage excess or obsolete inventory, including redeployment or disposal as necessary.
Coordinate with logistics teams to ensure timely and accurate inventory delivery and reporting.
**Service Delivery Oversight**
Ensure the successful delivery of all contracted services, meeting or exceeding agreed service levels (SLAs) and key performance indicators (KPIs).
Coordinate cross-functional teams, including logistics, UEM, and rollout specialists, to deliver integrated solutions.
Proactively identify and mitigate risks to service delivery.
**Operational Excellence**
Implement and promote best practices to drive efficiency and quality in service delivery.
Foster a culture of continuous improvement within the delivery team.
Leverage automation and innovative tools to enhance service efficiency and value.
**Team Leadership**
Lead and / or manage a team of delivery specialists and coordinators, fostering a collaborative and results-driven culture.
Provide guidance, coaching, and professional development opportunities for team members.
Ensure team alignment with organizational goals and customer priorities.
**Qualifications:**
Bacheloru2019s degree in business administration, information technology, or a related field.
7+ years of experience in service delivery or program management roles, preferably within managed services or IT outsourcing.
Proven track record of managing large-scale, multi-year contracts.
**Skills & Certifications:**
Strong understanding of Digital Workspace Solutions (DWS), including logistics, rollouts, and UEM services.
Exceptional contract and scope management skills.
Financial acumen with experience managing budgets and financial forecasts.
Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
Strong problem-solving and decision-making capabilities.
Proficiency in tools such as ServiceNow, Microsoft Dynamics, or other ITSM platforms.
ITIL Foundation or higher.
PMP or equivalent project management certification (preferred).
Fluent in English.
**Additional Locations** :
* Canada - Ontario - Markham
* Canada
* Canada - Ontario
* Canada - Ontario - Markham
Service Delivery Manager
Posted today
Job Viewed
Job Description
**General Information**
Req #
WD
Career area:
Services
Country/Region:
Canada
State:
Ontario
City:
Markham
Date:
Thursday, September 11, 2025
Working time:
Full-time
**Additional Locations** :
* Canada - Ontario - Markham
**Why Work at Lenovo**
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worldu2019s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovou2019s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovou2019s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via ourStoryHub ( .
**Description and Requirements**
Key responsibilities include:
**Customer Relationship Management**
Build and maintain strong, trust-based relationships with the clientu2019s key stakeholders.
Act as the primary escalation point for service-related issues, ensuring prompt and effective resolution.
Conduct regular service reviews with the client, sharing performance insights and driving continuous improvement.
**Contract Management**
Serve as the primary owner of the client contract, ensuring adherence to all terms and conditions.
Monitor contractual obligations, deliverables, and milestones, ensuring timely execution.
Address contract amendments, extensions, and renewals in collaboration with the legal and sales teams.
**Scope Management**
Manage the scope of services, ensuring clear understanding among internal teams and the client.
Handle scope changes through a structured change management process, aligning with client needs and internal capabilities.
Regularly review and refine the scope to adapt to evolving client requirements and operational realities.
**Financial Management**
Drive continuous margin improvement programs, including an annual contract value growth.
Ensure the As-Delivered financials are tracking in line with, or better than the As-Sold financials.
Ensure on time and accurate billings,
Manage the contractu2019s financial performance, including budgeting, forecasting, and cost control.
Track revenue recognition and profitability, ensuring alignment with organizational financial goals.
Collaborate with finance teams to provide accurate billing and resolve discrepancies promptly.
**Inventory Management**
Develop and maintain inventory consumption plans in collaboration with the customer to minimize aged inventory and optimize usage.
Monitor inventory levels, ensuring alignment with project timelines and operational requirements.
Implement strategies to manage excess or obsolete inventory, including redeployment or disposal as necessary.
Coordinate with logistics teams to ensure timely and accurate inventory delivery and reporting.
**Service Delivery Oversight**
Ensure the successful delivery of all contracted services, meeting or exceeding agreed service levels (SLAs) and key performance indicators (KPIs).
Coordinate cross-functional teams, including logistics, UEM, and rollout specialists, to deliver integrated solutions.
Proactively identify and mitigate risks to service delivery.
**Operational Excellence**
Implement and promote best practices to drive efficiency and quality in service delivery.
Foster a culture of continuous improvement within the delivery team.
Leverage automation and innovative tools to enhance service efficiency and value.
**Team Leadership**
Lead and / or manage a team of delivery specialists and coordinators, fostering a collaborative and results-driven culture.
Provide guidance, coaching, and professional development opportunities for team members.
Ensure team alignment with organizational goals and customer priorities.
**Qualifications:**
Bacheloru2019s degree in business administration, information technology, or a related field.
7+ years of experience in service delivery or program management roles, preferably within managed services or IT outsourcing.
Proven track record of managing large-scale, multi-year contracts.
**Skills & Certifications:**
Strong understanding of Digital Workspace Solutions (DWS), including logistics, rollouts, and UEM services.
Exceptional contract and scope management skills.
Financial acumen with experience managing budgets and financial forecasts.
Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
Strong problem-solving and decision-making capabilities.
Proficiency in tools such as ServiceNow, Microsoft Dynamics, or other ITSM platforms.
ITIL Foundation or higher.
PMP or equivalent project management certification (preferred).
Fluent in English.
**Additional Locations** :
* Canada - Ontario - Markham
* Canada
* Canada - Ontario
* Canada - Ontario - Markham
Service Delivery Manager
Posted 22 days ago
Job Viewed
Job Description
The Service Delivery Manager has primary operating performance responsibility for the Contractual Services with the client customer, and will ensure that all Services, Delivery commitments and Deliverables required under the Contractual Agreement are provided to the client in accordance with the Agreement. This includes negotiation, implementation, and monitoring of SLAs/KPIs, the ongoing management of operational delivery teams to provide the agreed levels of service, all required governance responsibilities, and continually and proactively working to improve service delivery and sustainability targets. Responsible for the financial management working with the Delivery Executive, control and stewardship of any IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. May also be required to oversee the overall management and control of the operation of formal contracts between our internal organizations and external suppliers, for supply of products and services.
**Key Accountabilities**
+ Leads service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements.
+ Develops effective relationships with customer's senior management team.
+ Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May also be accountable for the TCV forecast.
+ Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
+ In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service, complies with any required Change Order processes.
+ Proactively leads internal and external suppliers in a service partnership as 'One Service Team'.
+ Leads the continual improvement of Service Delivery standards & practices.
+ Manages the Service Delivery team and Specialists delivering to the customer(s), driving development, effectiveness and innovation.
+ Identifies opportunities for new business and account growth. Works independently and with the Account Management Team to develop new business within the account. Where appropriate able to lead on new business such as renewals and Change Orders.
**Key Performance Indicators & Competencies**
+ 8-10 years' experience in a Service Delivery Management role in Managed Services, **specifically with Service Desk, Workplace/Desktop Support Services** , Hybrid/Cloud Infrastructure
+ Service performance meets all XLAs/SLAs (Experience Level & Service Level Agreements) and key performance indicators (KPIs) .
+ Complete understanding of Delivery of Account P&L
+ Knowledgeable on Service availability, DR and Business Continuity, security & capacity.
+ Skilled at Delivering to cost budget, development of additional profitable service revenue, achieves Account / Sales growth targets
+ Proficient with managing and delivering superior Customer Satisfaction, when needed can develop and implement a Continuous Improvement & Action plan.
+ Adept with Performance Management.
+ Account management experience including contract administration, change orders.
+ Strong English written and verbal communication skills and capable of interfacing directly with clients.
+ Good data analysis and reporting skills
+ Financial administration skills including forecasting, budgeting, calculating margins, etc.
+ Experience with leading or managing various technical delivery teams, both onshore and offshore.
+ Project management experience desired
+ Proficient with Microsoft 0365 including Word, Excel and PowerPoint, Teams
+ ITIL Certified
#LI-FV1
**Requisition ID** : 31053
Support Delivery Manager
Posted today
Job Viewed
Job Description
Job Description
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $25 billion by 2027.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!
Role Overview:
The Support Delivery Manager (SDM) is a customer-facing role that combines the strategic oversight of a Support Delivery Manager with the technical depth of a Technical Account Manager. The SDM acts as the customer's trusted advocate and a hands-on technical partner. This role balances orchestration, communication, and escalation management with the ability to step into technical details when needed to drive faster resolution and maximize customer value.
Key Responsibilities:
· Serve as the primary point of contact and trusted advisor for assigned accounts, building long-term relationships with customer stakeholders.
· Oversee and coordinate support operations across Cato services (ILMM, NOCaaS, MDR, and Support), ensuring tickets are resolved within SLAs and trends are tracked.
· Take ownership of customer issues, contributing hands-on technical troubleshooting and validation when required.
· Run regular technical and service reviews, highlighting trends, escalations, and opportunities for improvement.
· Proactively review account health and configurations, recommending enhancements that improve stability, adoption, and overall customer experience.
· Act as the primary escalation point for urgent issues, driving cross-functional collaboration with Support, Product, Engineering, Sales, and Customer Success.
· Provide clear and timely communication on ticket status, resolution plans, upgrades, and maintenance activities.
· Deliver reporting on service trends, open issues, and business impact, and ensure RCAs are completed and shared.
· Support deployment projects as needed by managing schedules, communications, and implementation coordination.
· Advocate for customer needs within Cato, ensuring recurring issues or gaps are addressed in product or process improvements.
Key Skills and Requirements:
· 8–10 years of experience in technical support, TAM, SDM, or related roles in networking, security, or SaaS companies.
· Strong technical background with expertise in networking technologies including TCP/IP, routing, switching, VPNs, firewalls, and security protocols.
· Proven ability to troubleshoot complex issues in live production environments.
· Experience managing customer relationships in a support or service capacity, including executive-level communication.
· Familiarity with cloud and SaaS environments; project management experience is a plus.
· Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
· Strong organizational skills with the ability to manage multiple accounts and competing priorities.
· Proactive, assertive mindset with a track record of taking ownership and driving outcomes.
KPIs for the Role:
· Average resolution time for escalated support tickets.
· Reduction in ticket transfers across teams.
· Customer Satisfaction (CSAT) and overall account health.
· Product adoption and usage metrics.
· Successful execution of technical reviews and RCAs.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
#LI-AL1
Service Delivery Manager
Posted 5 days ago
Job Viewed
Job Description
Service Delivery Manager:
On behalf of our IT client, Procom is searching for a Service Delivery Manager for a permanent role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.
Service Delivery Manager - Job Description:
We’re looking for a hands-on, client-focused Service Delivery Manager to lead our project services team. This role involves owning the full process from scoping and planning to client updates and execution in a small-business environment.
Service Delivery Manager - Responsibilities:
• Launch new client onboarding and create project roadmaps
• Touch base with the team to remove blockers and celebrate progress
• Hop on client calls to clarify expectations or troubleshoot issues
• Track timelines and course-correct delayed deliverables
• Coach team members through challenges or new skills
• Send proactive updates to clients to build trust and transparency
• Share project insights and small wins with leadership
Service Delivery Manager - Mandatory Skills:
• Strong client-focused service delivery experience
• Excellent communication and interpersonal skills
• Proven problem-solving capabilities
• Ability to manage multiple projects and priorities
• Experience in leading a small team
• Hands-on experience with project scoping and planning
• Proficiency in using data and AI to enhance service delivery
Service Delivery Manager – Nice-to-Have Skills:
• Experience in a small-business environment
• Familiarity with corporate performance-based profit-sharing models
• Understanding of health and dental benefits management
• Experience in using technology for service improvements
• Knowledge of group RRSP and company matching plans
Service Delivery Manager – Assignment Length:
This is a permanent position.
Service Delivery Manager - Start Date:
ASAP.
Service Delivery Manager - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring 2 days onsite.
Service Delivery Manager
Posted 5 days ago
Job Viewed
Job Description
Service Delivery Manager
About Us:
At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.
Position Overview
The Service Delivery Manager is responsible for co-coordinating the delivery of services into key enterprise customers by acting as the bridge between the client and our operational delivery teams.
You will have a hands-on approach and will be committed to the expansion and success of the business by managing all aspects of the delivery of services between Microserve and our clients in order to ensure targets are achieved. You will also be responsible for leading various projects in relation to service delivery while working closely with technology and building client relationships. In this role, you will also champion an inclusive and respectful work environment, embracing diverse perspectives and fostering a culture where all team members and clients feel valued and heard.
Responsibilities:
- Responsible for overseeing and coordinating all aspects of service delivery for specific clients
- Coordinate schedules and resources, liaising between clients and Microserve Service Delivery teams
- Perform ongoing service level management and reporting, monitoring all service activity, and keeping track of both continuous improvement opportunities and issues that are identified and brought forward through regular business reviews
- Document policy and procedures to support on-going operations
- Manage the Profit and Loss reporting for projects and services engagements related to specific clients
- Work closely with Technical Services Team to make sure that time tracking and invoicing remains current and up to date
- Manage and monitor all aspects of service delivery, including ongoing operational support as well as project-based services
- Support sales team in the successful positioning, sale, and delivery of IT services and related solutions
- Identify and coordinate resource requirements for potential engagements to allow for the proactive planning and/or procurement of resources
- Monitor assigned services engagements, ensuring appropriate communication and reporting, and escalating any issues appropriately to management or client staff
- Manage engagement schedules and commitments; determine resource availability and coordinate manpower, materials, and equipment ensuring workflow and resources are well planned and coordinated
- Monitor field work activities, respond to and resolve issues or problems that arise in the field, ensure contract obligations are met, and ensure quality of work performed meets requirements
- Expedite initial analysis for various customer requests, business requirements analysis, cost estimate
- Preparation, solutions design and development, and quality assurance of the development process
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Responsible for performance management of the team
- Responsible for administering annual performance reviews during contribution management
- Responsible for onboarding and training new team members
- Responsible for daily coaching and mentoring
- Act as a first point of escalation for team members
Project Management:
- Produce project plans and schedules required for the successful delivery of projects
- Work with vendors and customers defining project requirements
- Gather and analyze, and be familiar with all phases of the system development lifecycle
- Manage the day to day operations of project team both virtually and via team meetings
- Collaborate with technical resources, business subject matter experts to establish the technical performance needs
- Guide the successful achievement of the objectives, in collaboration with the other members of the leadership team
- Recommend information technology strategies, policies and procedures through identifying problems, evaluating trends, and anticipating requirements
- Manage the profitability of projects
Client Relationship Management:
- Keep the Senior Services Manager informed of all customer satisfaction issues and act expeditiously to mitigate each instance
- Network to improve the presence and reputation of the branch and company and achieve client relationship targets and any associated KPI’s (e.g., SLA adherence rates, client satisfaction scores, project delivery timelines).
- Collaborate closely with the Senior Services Manager and cooperate with additional account representatives
- Initiate and participate in Root Cause analysis and dispute resolution with key client contacts and/or with the Senior Services Manager and additional Microserve resources as required
Qualification and Requirements:
- Post-secondary credentials related to information technology or an equivalent combination of experience and/or training in a similar organization working with large client(s)
- 2+ years of experience working in the IT industry, including experience successfully managing the delivery of IT services and projects in an enterprise environment
- ITIL foundations or other related certifications strongly preferred
- PMP certification or working towards certification is considered an asset
- Experience leading teams
- Strong Microsoft Office skills, including Excel, Visio, and Project
- Experience with or strong understanding of computer image deployment tools and processes
- Strong understanding of the importance of technical change management protocols in a large client business environment, also risk management practices (e.g., risk registers, mitigation plans)
- Strong understanding of IT security protocols and the importance of compliance in client environments
- Acceptance of and willingness to comply with all health and safety requirements as identified by Microserve and/or by our clients
- Exceptional organizational skills and attention to detail
- Ability to multitask and handle many different concurrent tasks to ensure all projects and operational outputs are delivered on time
- Strong analytical and planning skills
- Successful completion of a Criminal Background check
- Driver’s license and availability for occasional travel
Corporate Responsibility
Employees will embrace and embody our core values in their daily work: We Sweep Floors, Openness, Flexibility, Not Stuffy, and Customer-Driven.
What do you get?
- Time-off policies that promote work/life balance
- Extended Medical and Dental plan from day one
- Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
- Fun Wellness & Engagement Activities – Such as exit rooms and staff holiday parties to name a few
- Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
- Career advancement opportunities
- Hybrid working environment for specific roles
- Ongoing learning and development opportunities Professional development & Training reimbursement support
Compensation: The salary range for this position is between $55,000 and $75,000 annually. The exact salary offered will be determined based on the candidate’s skills, qualifications, and relevant experience, as well as internal equity within the organization.
At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.
Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.
Senior associate delivery manager
Posted today
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Digital Delivery Manager (BIM focus)
Posted 22 days ago
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When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
In this role, you'll have the opportunity to demonstrate your **technical expertise and leadership skills** to drive digital delivery strategy on projects for Provincial and Federal clients. As a senior member of our Digital Delivery team, you will **lead the advancement of Building Information Modeling (BIM) practices and technologies** , ensuring that our projects leverage the full value of digital design.
You will partner with project executives, discipline leads, and clients to align BIM strategies with project goals, while mentoring a team of coordinators and specialists to deliver consistent, high-quality outcomes.
**What You'll Be Doing**
+ **Lead the Digital Delivery strategy** for BIM across multiple offices and projects.
+ **Mentor and guide a team** of BIM coordinators and digital specialists, fostering growth and consistency in practice.
+ **Advise project executives, discipline leads, and clients** on BIM strategies to improve design integration, collaboration, and delivery efficiency.
+ **Oversee enterprise-level implementation** of BIM platforms, tools, and standards.
+ **Shape and enforce digital delivery standards and processes** across the organization.
+ **Represent the company externally** with clients and industry groups, positioning the organization as a leader in digital delivery.
+ **Evaluate and introduce new technologies** , ensuring our teams remain at the forefront of digital design innovation.
+ **Partner cross-functionally** with IT, project managers, and leadership to ensure seamless digital project delivery.
+ **Drive change management initiatives** that embed BIM and digital practices into the culture of the organization.
**What Required Skills You'll Bring**
+ 12+ years of experience supporting the design and project delivery process, with at least **7 years in a leadership/management role** within BIM or digital delivery.
+ Proven experience leading cross-disciplinary teams and implementing BIM/digital strategies on large, complex projects.
+ Advanced expertise in Revit, Navisworks, and related BIM platforms.
+ Strong business acumen with the ability to **connect digital delivery strategy to client and project outcomes.**
+ Experience influencing senior stakeholders and representing BIM strategy to clients.
+ Strong communication and leadership skills, with the ability to **inspire, mentor, and develop teams.**
+ Post-secondary degree in Architecture, Engineering, or related discipline (advanced credentials in digital delivery considered an asset).
This position is part of our Critical Infrastructure team.
For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions-and to help them see what's next!
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!
Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
Oracle SAAS Program/Delivery Manager
Posted 22 days ago
Job Viewed
Job Description
As a senior leader in Oracle SaaS delivery, you will be responsible for driving the successful execution of complex, global Oracle Fusion Cloud (SaaS) and Oracle EBS programs. This role requires a strategic thinker, a customer-centric leader, and an execution-focused professional who can build trusted relationships with C-level stakeholders while ensuring operational excellence across the program lifecycle.
Leadership & Strategic Program Management:
+ Provide overall program leadership for large-scale Oracle SaaS and EBS transformation initiatives, focusing on Finance and Supply Chain (SCM) domains.
+ Act as the single point of accountability for executive sponsors and key client stakeholders, ensuring alignment between program objectives, business outcomes, and technical execution.
+ Lead multi-disciplinary teams, both onsite and offshore, by fostering a culture of ownership, collaboration, innovation, and continuous improvement.
+ Champion value realization by aligning delivery execution with the client's strategic vision and transformation goals.
Client Engagement & Governance:
+ Establish strong executive relationships with clients, maintaining clear and proactive communication regarding progress, risks, dependencies, and delivery outcomes.
+ Serve as the program's escalation point for client concerns, ensuring high levels of client satisfaction and responsiveness.
+ Conduct regular steering committee meetings, executive status reporting, and executive-level decision support.
Delivery Oversight & Execution Excellence:
+ Own the end-to-end delivery plan, ensuring delivery is on time, within budget, and with high quality.
+ Implement robust program governance, risk management, and change control processes to ensure predictable outcomes.
+ Lead cross-functional delivery teams including functional consultants, solution architects, developers, and testing teams.
+ Drive excellence in Agile delivery by coaching teams on Agile principles, managing product backlogs, facilitating stand-ups, and supporting continuous delivery cycles.
Team Leadership & Talent Development:
+ Mentor and coach project managers, functional leads, and junior delivery staff to build a high-performing Oracle delivery capability.
+ Foster a culture of continuous learning, certification, and cross-skilling across delivery teams.
+ Promote a high-energy, results-driven, and customer-obsessed team culture.
Innovation & Best Practices:
+ Institutionalize delivery best practices, tools, and frameworks to enable scalable and repeatable execution.
+ Leverage automation, data-driven insights, and AI-enabled practices to accelerate project timelines and enhance quality.
+ Collaborate with pre-sales and solutioning teams to shape winning proposals and transition projects smoothly into delivery.
**Preferred Qualifications & Experience**
+ Minimum 10+ years of experience leading complex Oracle ERP transformation programs, including both Oracle Fusion Cloud and Oracle EBS.
+ Proven leadership on at least 5 Oracle ERP implementations and 3 R12 upgrades, with program manager ownership of at least 3 full-cycle SaaS implementations and 2 upgrades.
+ Expertise in Oracle Fusion Financials and SCM modules; knowledge of Oracle HCM is an advantage.
+ Strong understanding of Oracle Cloud architecture, data migration, and cutover planning strategies.
+ Demonstrated success in managing global delivery teams and stakeholders across geographies.
+ Exceptional communication, negotiation, and stakeholder management skills, including executive-level reporting and presentations.
**Desirable Attributes**
+ Prior experience with delivery ownership for global Oracle accounts.
+ Hands-on background in Oracle SCM or Finance.
+ High energy, self-motivated, and capable of inspiring high performance in delivery teams.
+ Adept at navigating dynamic environments with aggressive timelines and shifting priorities.
+ Prior experience with **delivery ownership for global Oracle accounts** across regions and time zones.
+ Strong domain understanding and delivery leadership in **Manufacturing** and/or **Public Sector** environments, including experience navigating industry-specific compliance, operational models, and transformation challenges.
+ Hands-on background in **Oracle SCM or Finance** , with practical insight into industry-aligned business processes.
+ High energy, self-motivated, and capable of inspiring high performance in delivery teams.
+ Adept at navigating **dynamic and regulated environments** with aggressive timelines, multi-vendor ecosystems, and shifting priorities.
_Fujitsu at a Glance_
_Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers._
_We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!_
_At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners_ _._
**Requisition ID** : 31261