60 Delivery Manager jobs in Canada

About Unisystech Consulting:

At Unisystech Consulting, we specialize in IT solutions and staffing for the financial services industry. We are committed to providing our clients with top-tier talent and innovative solutions that drive business success.

About the Role:

We are currently seeking a highly skilled Agile Delivery Manager to join our team and support a strategic initiative within a leading financial institution. This role offers the opportunity to lead and manage large-scale projects, driving Agile best practices and ensuring successful delivery aligned with business objectives.

Candidate Requirements / Must-Have Experience:

• 10+ years of Project Management experience in banking or financial services
• Strong experience with Agile methodologies and SDLC in banking projects
• Experience with Home Buyer Transformation (HBT), mortgage products, or capital markets
• Proven track record of managing large projects, including budget oversight such as monthly burn rates and financial tracking
• Excellent stakeholder management and communication skills

Key Responsibilities:

• Manage Agile projects from initiation to delivery, ensuring alignment with business goals
• Oversee and drive the software development lifecycle (SDLC) process
• Collaborate with cross-functional teams to ensure successful project execution
• Identify and mitigate risks while ensuring project milestones are met
• Drive Agile best practices and process improvements within project teams
• Take ownership of project budgets, including tracking monthly burn rates and financial performance

Nice-to-Have Skills:

• Familiarity with capital markets and financial regulations
• Experience with AWS cloud services
• Experience with Akamai content delivery and security solutions

Location: Hybrid – 2 days onsite in Downtown Toronto, ON

Contract Duration: 12 months

Schedule: Monday to Friday, standard business hours

Why Join Us?

Join Unisystech Consulting as an Agile Delivery Manager and lead high-impact Agile projects within the financial services sector. You’ll have the opportunity to drive project delivery end-to-end, foster Agile best practices, collaborate with diverse cross-functional teams, and influence business outcomes. If you’re passionate about managing complex initiatives, guiding teams through the SDLC, and delivering value in a dynamic environment, this role is for you.

Job Description

Salary:

About Corporate Networks

For over 40 years, Corporate Networks has delivered comprehensive IT solutions to K12, public, SMB, and enterprise sectors from our headquarters in Fort McMurray. We believe in building true partnerships with our clients, grounded in trust, value, and a deep understanding of their business needs. Through our Stratos Managed Services and Surric Cloud platforms, we deliver dependable, purpose-driven technology solutions that support long-term growth and success. Our culture is defined by our core values and our purposeadding meaningful value to the lives of our clients and our team.

General Description and Primary Role:

We are seeking a highly driven and results-oriented Service Delivery Manager who thrives in an evolving environment and is passionate about creating operational efficiencies, delivering exceptional client experiences, and leading high-performing teams. This role is responsible for managing the day-to-day activities of the technical service delivery team.

This leadership role is ideal for someone who excels at juggling multiple priorities, streamlining service delivery, and inspiring teams through coaching and mentorship. Youll oversee day-to-day service operations and project execution, ensuring excellence in both internal performance and external client satisfaction. You will build systems, driving accountability, and creating a culture of results, ownership, and continuous improvement. This role is responsible for creating and managing efficient service / project delivery structure and processes to maintain, team morale, customer satisfaction and the financial targets required for company growth.

Responsibilities by Function

Leadership

• Ensuring the entire support team is living our purpose and core values

• Provide leadership to the technical group for day-to-day service and project delivery

• Improve upon the Corporate Networks Way - systems, structures and best practices for highest OML

• Actively coach employees, fostering professional growth through structured development plans

• Maintain high employee morale and performance

• Attract, retain, and grow top talent through recruitment and employee engagement strategies

• Deliver on Best-In-Class (BIC)
  financial targets

Service Delivery and Project Management

• Ensure consistent execution of the Corporate Networks Way

• Act as the champion for client satisfaction and service excellence

• Proactively manage support team workload and daily scheduling for optimal efficiency based on urgency and deadlines

• Proactively manage project workloads and timelines to ensure deadlines are met

• Ensure proactive management of clients technology infrastructure

• Daily quality assurance, audit of efficiency, and billing approval of work performed

• Upkeep and management of documentation and processes
• Establish escalation process and communicate service-related issues internally and externally

• Provide meaningful reports on service performance, team KPIs, and client health to senior management

• Monitor and meet targets for service efficiency, profitability, and client satisfaction

• Onboarding of new technicians and ensure efficient integration and success

Key Attributes:

• A people-first leadership style that balances compassion with results

• Strong organizational and decision-making skills, with the ability to prioritize effectively

• A proactive mindset with a focus on accountability, and continuous improvement

• Excellent communication and interpersonal abilities

• Comfortable working in an evolving environment where priorities shift

• Understanding of basic business finance and the operational levers that drive performance

• A passion for client service and creating a seamless support experience

Education and Experience Requirements:

• A Bachelors Degree in business / IT or related field

• 5-7 years management experience, preferably in an MSP and Service Delivery Environment.

• Proven track record of coaching, mentoring, and managing technical teams.

• Experience in developing strategic goals and plan

• Leadership training certification an asset

• Valid Alberta Drivers License

Compensation and Benefits:

• Competitive salary based on experience and qualifications

• Comprehensive health, dental, and vision benefits

• Performance based incentives

• An empowering, values-driven company culture that invests in its people

Job Description

Salary:

Do you thrive in a dynamic, fast-paced environment? Do you get excited at the prospect of managing and building high performance teams? Do you like to disrupt traditional thinking and find innovative ways to solve problems?

If you answered yes to the above questions, lets talk!

About us

Trusted by leading global banks and financial institutions of all sizes, TAO Solutions has worked for over a decade with financial industry leaders worldwide. We design innovative and automated software solutions to empower the financial services industry with operational agility and robust capabilities. With office headquarters in Toronto and offices in Sydney, Australia, as well as San Diego, USA, TAO Solutions is in an expansionary mode. We are driven by an entrepreneurial and visionary mindset, which means there is plenty of room for innovation and initiative, and for talented people to shape who we are tomorrow. Further information on our business, products, and services can be found at

We are looking for a Hands-on Service Delivery Manager to join our growing team in Toronto. Why TAO Solutions? Click Here

Number of Positions Open: 1

Your next career move could be with us!

• Reports directly to the Director of Service Delivery
• Serve as the service delivery leader for all applicable accounts using the Asset Backed Commercial Paper (ABCP) capabilities of our SecureHub product
• Working with COO and PMO, execute PMO standards across all applicable active software implementations, primarily SecureHub
• Become a SecureHub application resident expert - for 25-50% of your time, the SDM will directly interact and lead one or more major ongoing or existing implementations. This will include minimal project management activities and some business analysis activities
• Become ingrained in TAOs software development life cycle, including an expert understanding of TAOs SDLC/DevOps Kanban usage and sprint planning process
• For the ABCP service delivery team, lead and execute on the performance management process that measures and evaluates progress against goals and key performance indicators for the organization and each applicable team member
• Implement and maintain a culture of continual process improvement to drive higher employee and customer satisfaction
• Actively lead and support a positive, proactive, results-oriented working environment that peers and stakeholders regard as innovative and demonstrative of the firms values
• Identifies potential roadblocks and risks to the implementation strategy
• Provides project team direction at key milestones throughout the entirety of each assigned project
• Escalation path for decisions and/or issue resolution not able to be made at the team level
• Ensure that all client SLAs and contractual requirements are met or exceeded
• Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
• Support the sales process and prospect client relationship management activities as required by the Director of Sales and Solution Engineering and the Head of Business Development
• In conjunction with the COO and CTO, assist in the continual audit process and procedure improvement
• Working with the Systems Engineering team, ensure that audit processes and procedures are being followed
• Where applicable, lead additional training sessions and TAO Showcases for existing employees to ensure that the correct audit process is being adhered to
• Assisting HR and COO by tracking current BA employee utilization and assisting in forecasting current and future requirements (and potential growth, which may include new hires) for a minimum of six months
• Assisting with coaching and developing new and existing BA hires

Does this sound like you?

• Minimum two (2) years of direct team management experience
• Demonstrated knowledge and expertise in leading & managing all aspects of client service delivery
• Excellent judgment, strategic thinking, time and stress management, and problem-solving skills
• Sound knowledge of conflict management
• Detail-oriented, with strong organization, prioritization, and decision-making skills
• Proficiency in software like MS Office, Google Workplace, and Project Management Software (MS Project, Smartsheet, Celoxis, GanttPRO, LiquidPlanner, etc).
• Understanding of Microsoft operating systems and server technologies
• Experience with MS-SQL Server and/or database structures and principles
• A strong understanding of Reporting Services will be an asset
• Clear understanding and agile, Kanban, and full software development life cycle
• Solid understanding of Project Management Principles
• Minimum five (5) years experience in software development projects, business analysis, and/or application support with exposure to large-scale enterprise support implementation required
• Solid background in asset-backed structured finance, securitization, and accounting principles is desired
• Exceptional interpersonal and client-handling skills with the ability to present to and train groups of people in a clear and concise manner are essential
• Bachelors Degree in Business Administration, Mathematics, Computer Science or Applied Science is preferred
• CFA designation and/or PMP certification is an asset
• Autonomous self-starter with a preference for a collaborative, agile work environment

What you can expect from us

At TAO Solutions, our performance-driven culture is built on successful teamwork. We are ranked as one of the top companies to work for by Great Place to Work Canada and recognized as one of the best places to work in technology. Were passionate about fostering an environment that positions each team member to succeed and grow their career. We are committed to diversity and inclusion and demonstrate our values through equitable pay, fantastic benefits, and an inclusive and accessible environment for everyone. Please let us know if you require accommodation during the recruitment and selection process.

Whats in it for you?

We invest time and resources to ensure TAO Solutions is as good as the people we hire. Here are some of the reasons we attract the best people:

• Competitive compensation package, including TAO's bonus program
• A hybrid work model
• A collaborative organization that exemplifies autonomy, creativity, and is receptive to new technology adoption and software advancement
• Robust benefits package that includes and is not limited to vision, medical and dental
• Profit-Sharing Program
• Proponent of ongoing training and professional development

About Unisystech Consulting:

At Unisystech Consulting, we specialize in IT solutions and staffing for the financial services industry. We are committed to providing our clients with top-tier talent and innovative solutions that drive business success.

About the Role:

We are currently seeking a highly skilled Agile Delivery Manager to join our team and support a strategic initiative within a leading financial institution. This role offers the opportunity to lead and manage large-scale projects, driving Agile best practices and ensuring successful delivery aligned with business objectives.

Candidate Requirements / Must-Have Experience:

• 10+ years of Project Management experience in banking or financial services
• Strong experience with Agile methodologies and SDLC in banking projects
• Experience with Home Buyer Transformation (HBT), mortgage products, or capital markets
• Proven track record of managing large projects, including budget oversight such as monthly burn rates and financial tracking
• Excellent stakeholder management and communication skills

Key Responsibilities:

• Manage Agile projects from initiation to delivery, ensuring alignment with business goals
• Oversee and drive the software development lifecycle (SDLC) process
• Collaborate with cross-functional teams to ensure successful project execution
• Identify and mitigate risks while ensuring project milestones are met
• Drive Agile best practices and process improvements within project teams
• Take ownership of project budgets, including tracking monthly burn rates and financial performance

Nice-to-Have Skills:

• Familiarity with capital markets and financial regulations
• Experience with AWS cloud services
• Experience with Akamai content delivery and security solutions

Location: Hybrid – 2 days onsite in Downtown Toronto, ON

Contract Duration: 12 months

Schedule: Monday to Friday, standard business hours

Why Join Us?

Join Unisystech Consulting as an Agile Delivery Manager and lead high-impact Agile projects within the financial services sector. You’ll have the opportunity to drive project delivery end-to-end, foster Agile best practices, collaborate with diverse cross-functional teams, and influence business outcomes. If you’re passionate about managing complex initiatives, guiding teams through the SDLC, and delivering value in a dynamic environment, this role is for you.

Job Description

SERVICE DELIVERY MANAGER – TORONTO & GTA

Are you passionate about safety & security while seeking opportunities in management?

A.S.P. Incorporated has provided security and customer service solutions for 25 years to Canadian clients. We employ more than 1,250 employees and are a subsidiary of ICTS Europe, which is operates in 28 countries and employs more than 18,000 professionals worldwide. A.S.P itself provides services to a wide range of clients such as Commercial, Industrial, Residential, Corporate, as well as Aviation with some of the largest airports in Canada. Specialties include guarding, customer service, K9 detection, and more.

In this key role, you'll manage a portfolio of residential and commercial security contracts, ensuring adherence to all contractual, company, and legislative requirements. This position requires a strategic, ethical, and experienced leader focused on operational excellence, industry best practices, and accountability.

What you will do:

• Provide oversight, coaching, support, and leadership to frontline security guards and supervisors.
• Assist and have accountability for a portfolio of clients and their associated work sites.
• Promote excellence and professionalism within the ASP team.
• Develop, measure, and evaluate KPIs to ensure the quality of service being delivered.
• Monitor and adjust service delivery to correct and/or improve performance of accounts.
• Conduct site visits, and conduct knowledge checks with employees to ensure understanding of client and site requirements.
• Enforce the attendance management program and the casual policy.
• Ensure that staff follow provided directions as well as instructions, policies, and procedures as outlined in site post orders.
• Act with integrity, professionalism, and dedication to excellence, proactivity, and safety.
• Assist with account mobilizations and demobilizations as required.
• Develop and maintain schedules to ensure the full provision of qualified and trained personnel to perform the required services.
• Plan, coordinate, and monitor all day-to-day activities related to contractual needs and service delivery, including training.
• Respond to, investigate, and resolve all operational issues, and escalate as required.
• Ensure SOPs and post orders are accurate, sufficient, reviewed/updated annually, and understood by all staff.
• Assist with the development and maintenance of processes and procedures.
• Collaborate cross-departmentally with colleagues on various projects.
• Ensure compliance with occupational health & safety legislation and ASP’s Health and Safety Program.
• Confirm compliance with the Quality System in alignment with the ISO 9001 QPM and QSP manuals.
• Participate in HR and administrative functions such as recruitment, discipline, training, skills development, and documentation.
• Regularly perform site visits for quality assurance, investigative, and relationship-building purposes.
• Conduct employee engagement efforts such as thank you letters, social media shout-outs, gift cards, and celebrations.
• Be responsible for the fiscal and operational performance of the assigned portfolio of security contracts.
• Utilize computers, phones, Microsoft Office Suite, and software/programs such as TrackTik, ExpensePoint, and GeoTab.
• Oversee a fleet of mobile patrol vehicles, inclusive of their tracking, maintenance, and supplying.
• Have on-call availability should a site crisis occur after hours.

Who you are:

• Demonstrated experience (preferably three years or more) in a management role with a similar size and scope of work.
• Knowledge of the Private Security and Investigative Services Act, the Trespass to Property Act, Use of Force legislation, and other relevant laws, regulations, and guidelines pertaining to working as a security guard in the province of Ontario.
• Able to meet security & criminal record clearance requirements.
• Must possess and maintain a valid Ontario Security License, and a valid G driver’s licence with a clean driver’s abstract.
• Prior experience in providing "off-site" leadership to a complement of security guards and security supervisors.
• A Certified Protection Professional (CPP) or Associate Protection Professional (APP) designation through ASIS is preferred.
• Post-secondary education in a related discipline such as Police Foundations, Security, Investigations, or Business is preferred.
• Proven experience in coaching, leading, and motivating staff, as well as engaging in performance management.
• A self-motivated, creative, and positive individual who is detail-oriented, skilled in business, and is a critical thinker.

Why you should work with A.S.P:

• We care about our team and their personal & professional success.
• We offer competitive salaries and benefits.
• Medical and dental benefits for all full-time and part-time employees*.
• Excellent in-field experience and training to prepare you for continued growth in the security industry.
• A top-of-the-line employee assistance program which offers mental health and wellness support.
• A Diversity, Equity, and Inclusion program that welcomes all employees and abilities.
• Exciting employment opportunities across multiple provinces and divisions.
• A bonus-based employee referral program as well as an education reimbursement program.

A.S.P. Incorporated is committed to supporting a diverse workforce from the various communities in which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, and age to apply.

We hire for PERSONALITY. We train for the job.

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Position Overview

We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives. This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.

Key Responsibilities

Service Delivery Management

• Oversee the delivery of end-to-end IT services across Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity domains.
• Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
• Manage service performance, ensuring minimal downtime and maximum service efficiency.
• Establish and maintain service governance frameworks for effective monitoring and reporting.

Cloud Services

• Lead delivery of public, private, and hybrid cloud solutions (e.g., Azure, AWS, GCP).
• Oversee cloud migration, adoption strategies, and ongoing cloud service management.
• Ensure cost optimisation, scalability, and compliance in cloud operations.

IT Infrastructure & Network Transformation

• Manage data centre operations, server infrastructure, storage systems , and enterprise network architecture.
• Lead network transformation projects (e.g., SD-WAN, network segmentation, modernization initiatives).
• Collaborate with engineering teams to ensure secure, resilient, and scalable network infrastructure.

Digital Workplace Services

• Oversee the delivery of end-user computing solutions, collaboration platforms, M365/Google Workspace, remote work enablement, and device lifecycle management .
• Drive initiatives to enhance the employee digital experience, productivity, and operational efficiency.

Cybersecurity Services

• Ensure delivery of robust cybersecurity solutions including endpoint protection, identity and access management, vulnerability management, SOC operations, and compliance audits.
• Collaborate with security teams to meet regulatory requirements and mitigate risks.
• Oversee incident response and disaster recovery plans.

Stakeholder & Client Engagement

• Act as the primary escalation point for service-related issues.
• Build and maintain strong relationships with clients, vendors, and internal teams.
• Provide regular performance reviews, reports, and service improvement plans.

Continuous Improvement & Governance

• Identify service gaps and implement improvement initiatives to enhance delivery quality.
• Ensure compliance with ITIL and industry best practices.
• Develop training plans to upskill service delivery teams.

Qualifications & Experience

Essential:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in IT service delivery, with at least 5 years in a managerial role .
• Proven experience in delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity projects.
• Strong knowledge of ITIL frameworks and service management best practices.
• Hands-on experience with Azure, AWS, GCP, M365, VMware, and enterprise networking .

Preferred:

• ITIL v4 certification or equivalent.
• PMP, PRINCE2, or Agile project management certification.
• Security certifications (CISSP, CISM, ISO 27001 Lead Implementer, etc.).
• Experience working in global or multi-site environments .

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strategic thinking with the ability to balance operational priorities.
• Strong problem-solving and decision-making skills under pressure.
• Financial and budget management skills for IT service delivery.

#teceze #itservices

Job Description

Service Delivery Manager- Aviation Security

At A.S.P. Incorporated, we are powered by our people. For over 25 years, we have delivered exceptional security and concierge services across Ontario, building a team unlike any other in the industry. We embrace change, challenge expectations, and continually refine our services. Our integrity ensures we honour our commitments and raise the bar because, at A.S.P., Security Matters.

The Opportunity

We are seeking a Service Delivery Manager to oversee our aviation security contract at Toronto Pearson International Airport (TPIA). This is a client-facing leadership role responsible for ensuring operational excellence, building strong relationships with stakeholders, and supporting our frontline teams in delivering safe, efficient, and client-focused service.

What You Will Do

Operational Management

• Oversee daily operations for the security contract at TPIA, ensuring compliance with safety, security, and service standards.
• Collaborate with Resource Planning to optimize scheduling, balance staffing levels, and provide after-hours support as required.
• Monitor and use Key Performance Indicators (KPIs) to evaluate performance and drive improvements.

Client & Stakeholder Relations

• Develop and maintain strong relationships with clients and airport partners.
• Communicate service updates, manage changes, and respond promptly to feedback with effective solutions.

Employee, Labor Relations& Health & Safety

• Maintain positive employee relations by addressing concerns, facilitating open communication, and fostering a respectful workplace culture.
• Interpret and apply collective bargaining agreements, ensuring fair and consistent implementation of policies and procedures.
• Partner with Human Resources to manage labor relations matters, including grievance resolution, investigations, and disciplinary processes.
• Provide guidance and coaching to supervisors on labor-related issues to ensure compliance with employment legislation and contractual obligations.
• Support change management initiatives by engaging employees and union representatives in constructive dialogue Lead Health & Safety Committees to ensure compliance and promote a strong safety culture.

Process & Technology Improvement

• Identify and implement operational process enhancements to improve efficiency and service quality.
• Leverage technology to optimize operational effectiveness.
• Conduct regular audits and inspections to maintain compliance and prevent potential service issues.

Incident Management & Continuous Improvement

• Investigate incidents and client concerns, applying root cause analysis and implementing corrective actions.
• Recommend and execute service process improvements, ensuring follow-up and accountability.

Recruitment & Training

• Support recruitment efforts to maintain appropriate staffing levels.
• Oversee onboarding and continuous training to meet regulatory and client requirements.

What You Bring

• College diploma or equivalent professional experience.
• Minimum of five years’ experience in a management role, ideally within the security or aviation industry.
• Strong leadership, communication, and client management skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort with operational technologies.
• Knowledge of safety, security, and employment regulations, with experience working in a unionized environment.
• Proven ability to manage teams, improve processes, and achieve operational goals.
• Flexibility to work outside regular business hours as needed.
• Knowledge of relevant legislation is considered an asset.

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