138 Design Support jobs in Canada
Civil Technician, Design Support
Thunder Bay, Ontario
WSP USA
Posted 21 days ago
Job Viewed
Job Description
**The Opportunity:**
Our Resources subsector, a key component of WSP's ERI (Energy, Resources and Industry) sector, supports clients from coast to coast. Over the decades, we have developed a wide range of services, including economic studies, project management, detailed design, procurement, site management, commissioning and industrial programming. This division provides a full range of services to industrial and mining projects, including all services offered in the field of engineering from conceptual and feasibility studies to complete detailed engineering in EPCM, to the closure and dismantling of mine sites. Our experts work together to offer our clients services that live up to our vision: to meet the highest standards in the industry and innovate to exceed them.
To meet our growth challenges, WSP is currently seeking a **Civil Technician, Design Support** to join one of our offices in Ontario **(Thunder Bay, Sudbury)** .
As a Civil Technician, you will have the opportunity to join our team working on our industrial projects working on both new construction and rehabilitation projects for both institutional and government clients. You will apply your modelling, design and surveying knowledge to project work from conceptual design through to completion by producing models and drawings for planning and construction in addition to conducting topographical mapping and conducting drone surveys. Technical quality, visualisation, cost effectiveness, and maintaining client relationships, are integral parts of this role. As part of the Resources team, you'll be responsible for driving forward our ambitious plans to enhance our service offering in the province and beyond, through your work with a close-knit team of engineering specialists, professionals, and technical staff.
Be involved in projects with our Resources Team and be a part of a growing organization that meets our client's objectives and solves their challenges!
**Why WSP?**
+ We value and are committed to upholding a culture of **Inclusion** and **Belonging**
+ Our **Flexible Work Policy** - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
+ A **Canadian** success story - we're **proud** to wear the red and white of this beautiful country and show the world what Canada has to offer.
+ **Enhance** the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
+ **Outstanding** career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your** ideas and trying **new** things.
+ A phenomenal **collaborative** culture and a workforce filled with genuinely **good people** who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
**We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.**
**#WeAreWSP #ERIcareersWSP #ERIcarrièresWSP**
**What you can expect to do here:**
+ Complete civil / structural conceptual designs and construction drawings for buildings and structures in an industrial and institutional setting using Civil 3D, AutoCAD and Revit; drawing may include but not be limited to general arrangements, foundations, structures in steel, masonry, timber and concrete.
+ Complete civil drawings including site plans, grading and drainage plans.
+ Collaborating with and providing input to others in the design team.
+ Complete conceptual plans and present them to team members.
+ Coordination with other disciplines required for project implementation;
+ Conduct topographic and drone surveys and put together related survey and site reports;
+ Travel to various client sites, gather information, conduct field reviews;
+ Other duties as assigned.
**What you'll bring to WSP:**
+ Have a College diploma from an accredited college in civil or architectural discipline,
+ Up to 3 years of relevant experience,
+ Proficiency in 3D modeling using Civil 3D / Revit and AutoCAD is required,
+ Experience conducting topographic and drone surveys desired,
+ A Certified (or eligible for) Engineering Technologist in Ontario is beneficial,
+ Working knowledge of Ontario and National Building Codes, and relevant standards,
+ Ability to travel for site visits required.
#LI-Hybrid
**WSP** is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At **WSP** :
+ We value our people and our reputation
+ We are locally dedicated with international scale
+ We are future focused and challenge the status quo
+ We foster collaboration in everything we do
+ We have an empowering culture and hold ourselves accountable
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY. (
Our Resources subsector, a key component of WSP's ERI (Energy, Resources and Industry) sector, supports clients from coast to coast. Over the decades, we have developed a wide range of services, including economic studies, project management, detailed design, procurement, site management, commissioning and industrial programming. This division provides a full range of services to industrial and mining projects, including all services offered in the field of engineering from conceptual and feasibility studies to complete detailed engineering in EPCM, to the closure and dismantling of mine sites. Our experts work together to offer our clients services that live up to our vision: to meet the highest standards in the industry and innovate to exceed them.
To meet our growth challenges, WSP is currently seeking a **Civil Technician, Design Support** to join one of our offices in Ontario **(Thunder Bay, Sudbury)** .
As a Civil Technician, you will have the opportunity to join our team working on our industrial projects working on both new construction and rehabilitation projects for both institutional and government clients. You will apply your modelling, design and surveying knowledge to project work from conceptual design through to completion by producing models and drawings for planning and construction in addition to conducting topographical mapping and conducting drone surveys. Technical quality, visualisation, cost effectiveness, and maintaining client relationships, are integral parts of this role. As part of the Resources team, you'll be responsible for driving forward our ambitious plans to enhance our service offering in the province and beyond, through your work with a close-knit team of engineering specialists, professionals, and technical staff.
Be involved in projects with our Resources Team and be a part of a growing organization that meets our client's objectives and solves their challenges!
**Why WSP?**
+ We value and are committed to upholding a culture of **Inclusion** and **Belonging**
+ Our **Flexible Work Policy** - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
+ A **Canadian** success story - we're **proud** to wear the red and white of this beautiful country and show the world what Canada has to offer.
+ **Enhance** the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
+ **Outstanding** career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your** ideas and trying **new** things.
+ A phenomenal **collaborative** culture and a workforce filled with genuinely **good people** who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
**We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.**
**#WeAreWSP #ERIcareersWSP #ERIcarrièresWSP**
**What you can expect to do here:**
+ Complete civil / structural conceptual designs and construction drawings for buildings and structures in an industrial and institutional setting using Civil 3D, AutoCAD and Revit; drawing may include but not be limited to general arrangements, foundations, structures in steel, masonry, timber and concrete.
+ Complete civil drawings including site plans, grading and drainage plans.
+ Collaborating with and providing input to others in the design team.
+ Complete conceptual plans and present them to team members.
+ Coordination with other disciplines required for project implementation;
+ Conduct topographic and drone surveys and put together related survey and site reports;
+ Travel to various client sites, gather information, conduct field reviews;
+ Other duties as assigned.
**What you'll bring to WSP:**
+ Have a College diploma from an accredited college in civil or architectural discipline,
+ Up to 3 years of relevant experience,
+ Proficiency in 3D modeling using Civil 3D / Revit and AutoCAD is required,
+ Experience conducting topographic and drone surveys desired,
+ A Certified (or eligible for) Engineering Technologist in Ontario is beneficial,
+ Working knowledge of Ontario and National Building Codes, and relevant standards,
+ Ability to travel for site visits required.
#LI-Hybrid
**WSP** is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At **WSP** :
+ We value our people and our reputation
+ We are locally dedicated with international scale
+ We are future focused and challenge the status quo
+ We foster collaboration in everything we do
+ We have an empowering culture and hold ourselves accountable
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY. (
This advertiser has chosen not to accept applicants from your region.
0
Civil Technician, Design Support
Sudbury, Ontario
WSP USA
Posted 21 days ago
Job Viewed
Job Description
**The Opportunity:**
Our Resources subsector, a key component of WSP's ERI (Energy, Resources and Industry) sector, supports clients from coast to coast. Over the decades, we have developed a wide range of services, including economic studies, project management, detailed design, procurement, site management, commissioning and industrial programming. This division provides a full range of services to industrial and mining projects, including all services offered in the field of engineering from conceptual and feasibility studies to complete detailed engineering in EPCM, to the closure and dismantling of mine sites. Our experts work together to offer our clients services that live up to our vision: to meet the highest standards in the industry and innovate to exceed them.
To meet our growth challenges, WSP is currently seeking a **Civil Technician, Design Support** to join one of our offices in Ontario **(Thunder Bay, Sudbury)** .
As a Civil Technician, you will have the opportunity to join our team working on our industrial projects working on both new construction and rehabilitation projects for both institutional and government clients. You will apply your modelling, design and surveying knowledge to project work from conceptual design through to completion by producing models and drawings for planning and construction in addition to conducting topographical mapping and conducting drone surveys. Technical quality, visualisation, cost effectiveness, and maintaining client relationships, are integral parts of this role. As part of the Resources team, you'll be responsible for driving forward our ambitious plans to enhance our service offering in the province and beyond, through your work with a close-knit team of engineering specialists, professionals, and technical staff.
Be involved in projects with our Resources Team and be a part of a growing organization that meets our client's objectives and solves their challenges!
**Why WSP?**
+ We value and are committed to upholding a culture of **Inclusion** and **Belonging**
+ Our **Flexible Work Policy** - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
+ A **Canadian** success story - we're **proud** to wear the red and white of this beautiful country and show the world what Canada has to offer.
+ **Enhance** the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
+ **Outstanding** career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your** ideas and trying **new** things.
+ A phenomenal **collaborative** culture and a workforce filled with genuinely **good people** who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
**We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.**
**#WeAreWSP #ERIcareersWSP #ERIcarrièresWSP**
**What you can expect to do here:**
+ Complete civil / structural conceptual designs and construction drawings for buildings and structures in an industrial and institutional setting using Civil 3D, AutoCAD and Revit; drawing may include but not be limited to general arrangements, foundations, structures in steel, masonry, timber and concrete.
+ Complete civil drawings including site plans, grading and drainage plans.
+ Collaborating with and providing input to others in the design team.
+ Complete conceptual plans and present them to team members.
+ Coordination with other disciplines required for project implementation;
+ Conduct topographic and drone surveys and put together related survey and site reports;
+ Travel to various client sites, gather information, conduct field reviews;
+ Other duties as assigned.
**What you'll bring to WSP:**
+ Have a College diploma from an accredited college in civil or architectural discipline,
+ Up to 3 years of relevant experience,
+ Proficiency in 3D modeling using Civil 3D / Revit and AutoCAD is required,
+ Experience conducting topographic and drone surveys desired,
+ A Certified (or eligible for) Engineering Technologist in Ontario is beneficial,
+ Working knowledge of Ontario and National Building Codes, and relevant standards,
+ Ability to travel for site visits required.
#LI-Hybrid
**WSP** is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At **WSP** :
+ We value our people and our reputation
+ We are locally dedicated with international scale
+ We are future focused and challenge the status quo
+ We foster collaboration in everything we do
+ We have an empowering culture and hold ourselves accountable
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY. (
Our Resources subsector, a key component of WSP's ERI (Energy, Resources and Industry) sector, supports clients from coast to coast. Over the decades, we have developed a wide range of services, including economic studies, project management, detailed design, procurement, site management, commissioning and industrial programming. This division provides a full range of services to industrial and mining projects, including all services offered in the field of engineering from conceptual and feasibility studies to complete detailed engineering in EPCM, to the closure and dismantling of mine sites. Our experts work together to offer our clients services that live up to our vision: to meet the highest standards in the industry and innovate to exceed them.
To meet our growth challenges, WSP is currently seeking a **Civil Technician, Design Support** to join one of our offices in Ontario **(Thunder Bay, Sudbury)** .
As a Civil Technician, you will have the opportunity to join our team working on our industrial projects working on both new construction and rehabilitation projects for both institutional and government clients. You will apply your modelling, design and surveying knowledge to project work from conceptual design through to completion by producing models and drawings for planning and construction in addition to conducting topographical mapping and conducting drone surveys. Technical quality, visualisation, cost effectiveness, and maintaining client relationships, are integral parts of this role. As part of the Resources team, you'll be responsible for driving forward our ambitious plans to enhance our service offering in the province and beyond, through your work with a close-knit team of engineering specialists, professionals, and technical staff.
Be involved in projects with our Resources Team and be a part of a growing organization that meets our client's objectives and solves their challenges!
**Why WSP?**
+ We value and are committed to upholding a culture of **Inclusion** and **Belonging**
+ Our **Flexible Work Policy** - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
+ A **Canadian** success story - we're **proud** to wear the red and white of this beautiful country and show the world what Canada has to offer.
+ **Enhance** the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
+ **Outstanding** career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your** ideas and trying **new** things.
+ A phenomenal **collaborative** culture and a workforce filled with genuinely **good people** who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
**We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.**
**#WeAreWSP #ERIcareersWSP #ERIcarrièresWSP**
**What you can expect to do here:**
+ Complete civil / structural conceptual designs and construction drawings for buildings and structures in an industrial and institutional setting using Civil 3D, AutoCAD and Revit; drawing may include but not be limited to general arrangements, foundations, structures in steel, masonry, timber and concrete.
+ Complete civil drawings including site plans, grading and drainage plans.
+ Collaborating with and providing input to others in the design team.
+ Complete conceptual plans and present them to team members.
+ Coordination with other disciplines required for project implementation;
+ Conduct topographic and drone surveys and put together related survey and site reports;
+ Travel to various client sites, gather information, conduct field reviews;
+ Other duties as assigned.
**What you'll bring to WSP:**
+ Have a College diploma from an accredited college in civil or architectural discipline,
+ Up to 3 years of relevant experience,
+ Proficiency in 3D modeling using Civil 3D / Revit and AutoCAD is required,
+ Experience conducting topographic and drone surveys desired,
+ A Certified (or eligible for) Engineering Technologist in Ontario is beneficial,
+ Working knowledge of Ontario and National Building Codes, and relevant standards,
+ Ability to travel for site visits required.
#LI-Hybrid
**WSP** is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At **WSP** :
+ We value our people and our reputation
+ We are locally dedicated with international scale
+ We are future focused and challenge the status quo
+ We foster collaboration in everything we do
+ We have an empowering culture and hold ourselves accountable
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY. (
This advertiser has chosen not to accept applicants from your region.
1
Intern, Challenger 3500/650 Design Support to Production(Winter 2026
Dorval, Quebec
Bombardier
Posted 22 days ago
Job Viewed
Job Description
**Innovation is in our DNA. is it in yours?**
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
**Your boarding pass will include.**
Several conferences, including:
+ Meet An Executive
+ Women Taking Flight
Learning more about Bombardier, including:
+ Bombardier Products conference
+ Visits of the Bombardier sites
+ Bombardier Academy of Learning
Many social/networking opportunities, including:
+ Volunteering
+ Networking for Success
+ 5 à 7, Potluck, and much more!
**What are your contributions to the team?**
+ Be part of a multi-disciplinary team supporting Operations during the Green product build.
+ Conduct investigations concerning issues coming from the product line.
+ Incorporate Request for Change (RFC) orders for temporary or permanent fixes.
+ Create & modify of 3D & 2D Detail / Assembly / Installation data sets.
+ Work with the Electrical & Systems Engineers to ensure overall design and integration compatibility.
+ Create data sets linked to customer requests (Customer Configuration List).
+ Participate in design reviews and have good understanding and interpretation of industry and regulatory requirement
**How to thrive in this role?**
+ You have a good knowledge of CATIA V5, ENOVIA and Microsoft Excel & Word.
+ You have some knowledge of CATIA V4 as well as basic electrical knowledge (an asset).
+ You have a good level of written and speaking French and English.
+ You have good organizational & planning skills.
+ You have strong communication skills, are autonomous and driven to achieve results.
+ You possess good judgment and are a good team worker in a multidisciplinary team.
**Boarding Information:**
+ Location: Dorval Plant 3
+ Duration: 12 months
+ Flexible workplace-Hybrid
_It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose._
Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
**Your boarding pass will include.**
Several conferences, including:
+ Meet An Executive
+ Women Taking Flight
Learning more about Bombardier, including:
+ Bombardier Products conference
+ Visits of the Bombardier sites
+ Bombardier Academy of Learning
Many social/networking opportunities, including:
+ Volunteering
+ Networking for Success
+ 5 à 7, Potluck, and much more!
**What are your contributions to the team?**
+ Be part of a multi-disciplinary team supporting Operations during the Green product build.
+ Conduct investigations concerning issues coming from the product line.
+ Incorporate Request for Change (RFC) orders for temporary or permanent fixes.
+ Create & modify of 3D & 2D Detail / Assembly / Installation data sets.
+ Work with the Electrical & Systems Engineers to ensure overall design and integration compatibility.
+ Create data sets linked to customer requests (Customer Configuration List).
+ Participate in design reviews and have good understanding and interpretation of industry and regulatory requirement
**How to thrive in this role?**
+ You have a good knowledge of CATIA V5, ENOVIA and Microsoft Excel & Word.
+ You have some knowledge of CATIA V4 as well as basic electrical knowledge (an asset).
+ You have a good level of written and speaking French and English.
+ You have good organizational & planning skills.
+ You have strong communication skills, are autonomous and driven to achieve results.
+ You possess good judgment and are a good team worker in a multidisciplinary team.
**Boarding Information:**
+ Location: Dorval Plant 3
+ Duration: 12 months
+ Flexible workplace-Hybrid
_It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose._
This advertiser has chosen not to accept applicants from your region.
2
Creative Design Lead - Interior Design - Corporate Interiors
Toronto, Ontario
City Build Recruitment
Posted today
Job Viewed
Job Description
Job Description
or
Job Description
Creative Design Leader - Interior Design - Corporate Interiors
Location: Toronto, ON
Compensation: $120,000 $40,000 Our client, a distinguished and design-driven interior design firm located in downtown Toronto, is seeking an accomplished Creative Design Leader to join their leadership team. This is a senior-level opportunity for a seasoned professional who brings both creative excellence and the ability to inspire and mentor design talent at the highest level.The Opportunity With a reputation for delivering projects of exceptional quality and sophistication, our client fosters a studio culture that prioritizes collaboration, innovation, and design excellence. They are seeking a leader who is not only highly creative but also possesses the strategic vision and leadership acumen to guide a team of designers and exceed client expectations on prestigious, design-forward projects.Key Responsibilities
- Provide creative leadership and design direction across a portfolio of complex, high-profile interior design projects.
- Serve as a mentor and role model, cultivating and developing design talent within the studio to uphold and advance the firms high standards of design excellence.
- Lead client engagements with confidence and professionalism, ensuring alignment of creative vision with client objectives while elevating outcomes.
- Collaborate with fellow leaders to shape the studios design philosophy, while fostering an inspiring and positive culture.
- Represent the firm in a manner that reflects its reputation for exceptional creativity, quality, and professionalism.
- 15-20 years of progressive experience in interior design with a portfolio that demonstrates innovative, design-forward work at the highest caliber. Ideally having 7-10 years in corporate interiors, and 8+ years experience in hospitality is ideal.
- A proven record of leading design at a senior level, ideally within a large or recognized interior design firm.
- Exceptional leadership, mentoring, and team development capabilities.
- Strong interpersonal and client relationship management skills, with the ability to inspire confidence and trust.
- A collaborative, energetic, and positive approach to leadership.
- Ability to work onsite at the downtown Toronto office a minimum of four days per week , in addition to client meetings as required.
or
This advertiser has chosen not to accept applicants from your region.
3
AI Creative Technologist & Systems Design Director
Toronto, Ontario
Marks
Posted 9 days ago
Job Viewed
Job Description
Marks North America
AI Creative Technologist & Systems Design Director
Marks is a global brand design and experience agency, uniquely constructed to enable brands to win in an age of constant change. Marks is a part of the Propelis Group, a brand impact group that enables it's household name clients to get there first - empowering acceleration on a global scale. From vision-building to detailed execution, we enable brands to move faster and shift impact. (
We are the next-gen creative platform, working at the collision of people, commerce, creativity and technology, purpose-built for the world’s most ambitious brand delivering content at the speed of culture.
Role
Marks NA is currently seeking a skilled and highly creative AI Creative Technologist & Systems Design Director to join our global Content Studio team (CGI, Photography, Retouching, Video and Post Production) to help produce exceptional visual content and enhance workflows through merging artistic vision and cutting-edge AI technologies. The ideal candidates will demonstrate a comprehensive understanding of motion, consumer packaging art, with an eye for quality, strong brand guardianship, and strong communication skills. As an AI Artist, you’ll work alongside our CGI, video and retouchers, as well as client services and producers to bring a high-level creative consistency and collaboration to our campaign projects.
Key Responsibilities
- Collaborate with cross-function and disciplined creative teams to conceptualize and develop high-end visual content using AI technologies.
- Create, refine, test and socialize detailed prompts to achieve high quality outputs.
- Help lead and develop internal adoption of AI tools and technologies across creative disciplines.
- Champion excellence in craft, pushing boundaries of creation, in the day-to-day workflows, projects and teams pushing transformational evolution of our craft skills, processes and deliverables with AI.
- Ensure AI-generated content aligns with brand guidelines and creating closed models and tools that are brand/client led.
- Provide creative solutions to adapt AI-generated visuals for campaigns, photo shoots, product launches, and other brand initiatives.
- Maintain a unified artistic direction and high creative standard in the creation of assets for a global brand, with an extensive range of brands and products
- Help lead the collaborative development and process of all work from inception to final delivery.
- Help establish and maintain a high level of quality control.
- Provide creative governance throughout the creative and production process.
- Develop AI briefs & outline feedback with internal creative team and production team.
- Assist in bridging gaps between client requests, creative direction, production artists to final internal quality control and client delivery.
Skills and Abilities
- Experience in art directing and visual storytelling for CPG brands and beyond.
- Expert knowledge of AI software including Adobe Firefly, Runway, MidJourney, DALL-E, Stable Diffusion, Chat GPT
- Proficient in the Creative Cloud Suite, including Photoshop, After Effects, Substance toolkit.
- Knowledge of 3D software's and render engines.
- A background in Photography or Retouching is a great asset.
- Deep understanding of the AI process from modelling, prompting, creating and developing workflows.
- Experience collaborating with a team of multi-disciplined artists through production workflow.
- Excellent creative and conceptual thinking skills.
- Ability to write and refine prompts to achieve desired AI outputs effectively.
- Strong communication and collaboration skills, with the ability to work in a fast-paced, deadline-driven environment.
- Knowledge of emerging technologies and their application in high-end creative industries.
- Demonstrated decision making skills and strong communication skills.
- Demonstrated ability to multi-task and work in a fast-paced environment.
- Demonstrated ability to share skills and knowledge with other team members.
- Ability to work both as part of a team and unsupervised.
- A keen eye for detail and the ability to produce high quality visuals to tight deadlines.
Minimum Qualifications
- Knowledge and interest in emerging technologies.
This advertiser has chosen not to accept applicants from your region.
4
AI Creative Technologist & Systems Design Director
Mississauga, Ontario
Marks
Posted 9 days ago
Job Viewed
Job Description
Marks North America
AI Creative Technologist & Systems Design Director
Marks is a global brand design and experience agency, uniquely constructed to enable brands to win in an age of constant change. Marks is a part of the Propelis Group, a brand impact group that enables it's household name clients to get there first - empowering acceleration on a global scale. From vision-building to detailed execution, we enable brands to move faster and shift impact. (
We are the next-gen creative platform, working at the collision of people, commerce, creativity and technology, purpose-built for the world’s most ambitious brand delivering content at the speed of culture.
Role
Marks NA is currently seeking a skilled and highly creative AI Creative Technologist & Systems Design Director to join our global Content Studio team (CGI, Photography, Retouching, Video and Post Production) to help produce exceptional visual content and enhance workflows through merging artistic vision and cutting-edge AI technologies. The ideal candidates will demonstrate a comprehensive understanding of motion, consumer packaging art, with an eye for quality, strong brand guardianship, and strong communication skills. As an AI Artist, you’ll work alongside our CGI, video and retouchers, as well as client services and producers to bring a high-level creative consistency and collaboration to our campaign projects.
Key Responsibilities
- Collaborate with cross-function and disciplined creative teams to conceptualize and develop high-end visual content using AI technologies.
- Create, refine, test and socialize detailed prompts to achieve high quality outputs.
- Help lead and develop internal adoption of AI tools and technologies across creative disciplines.
- Champion excellence in craft, pushing boundaries of creation, in the day-to-day workflows, projects and teams pushing transformational evolution of our craft skills, processes and deliverables with AI.
- Ensure AI-generated content aligns with brand guidelines and creating closed models and tools that are brand/client led.
- Provide creative solutions to adapt AI-generated visuals for campaigns, photo shoots, product launches, and other brand initiatives.
- Maintain a unified artistic direction and high creative standard in the creation of assets for a global brand, with an extensive range of brands and products
- Help lead the collaborative development and process of all work from inception to final delivery.
- Help establish and maintain a high level of quality control.
- Provide creative governance throughout the creative and production process.
- Develop AI briefs & outline feedback with internal creative team and production team.
- Assist in bridging gaps between client requests, creative direction, production artists to final internal quality control and client delivery.
Skills and Abilities
- Experience in art directing and visual storytelling for CPG brands and beyond.
- Expert knowledge of AI software including Adobe Firefly, Runway, MidJourney, DALL-E, Stable Diffusion, Chat GPT
- Proficient in the Creative Cloud Suite, including Photoshop, After Effects, Substance toolkit.
- Knowledge of 3D software's and render engines.
- A background in Photography or Retouching is a great asset.
- Deep understanding of the AI process from modelling, prompting, creating and developing workflows.
- Experience collaborating with a team of multi-disciplined artists through production workflow.
- Excellent creative and conceptual thinking skills.
- Ability to write and refine prompts to achieve desired AI outputs effectively.
- Strong communication and collaboration skills, with the ability to work in a fast-paced, deadline-driven environment.
- Knowledge of emerging technologies and their application in high-end creative industries.
- Demonstrated decision making skills and strong communication skills.
- Demonstrated ability to multi-task and work in a fast-paced environment.
- Demonstrated ability to share skills and knowledge with other team members.
- Ability to work both as part of a team and unsupervised.
- A keen eye for detail and the ability to produce high quality visuals to tight deadlines.
Minimum Qualifications
- Knowledge and interest in emerging technologies.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support
Toronto, Ontario
GlassHouse Systems
Posted today
Job Viewed
Job Description
Job Description
Responsibilities:
Personal attributes:
Disclaimer:
Requirements:
Job Description
GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences
This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.
Responsibilities:
· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process
· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals
· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures
· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures
· Proactively utilizing IT resources to remain current with technology used in the company IT environment
· Deployment, planning, monitoring, data collection and analysis in customer environments
· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects
· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices
· Performing security administration functions for user access, data access, and remote access
· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer
· Proactively managing high severity and priority incidents from identification to resolution
· Collaborating with internal/external IT resources to identify problems and restore services
· Contribute to the business process improvement projects
· Completing other duties or tasks as assigned
· Manage O365 environment for Internal users
· Managing JAMF Environment for internal Mac’s
Personal attributes:
· Strong verbal communication skills and excellent technical writing skills
· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative
· Dedicated team player and enjoys working in a fast-paced team atmosphere
· Ability to manage multiple priorities, commitments, and projects
· Must be able to develop content, and independently document features for target audiences
· Ability to think logically about issues and find efficient resolutions
Disclaimer:
What you'll get:
Competitive salary
Health benefits (medical, vision, dental)
Life insurance
Pension plan
Professional development
Amazing company culture
Free parking
Gym on-site
Join a team of professionals led by a diverse set of leaders from across the industry.
GlassHouse Systems commitment:
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.
Please note that all candidates have to be legally eligible to work in Canada.
Any offer of employment will be conditional upon a criminal record check.
GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
Requirements:
· Bachelor’s degree in information technology or similar discipline
· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts
· Located in Greater Toronto Area, and eligible for Protected B clearance
· Experience in Mac Support and Administration - JAMF
· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune
· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues
· Experience in ITSM process – incident, change and problem management
· Strong analytical skills
· Ability to present complex concepts in a clear, concise manner
· Some travel is required for this position
Nice to have:
· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA
· JAMF Certifications
· Some experience with programming & scripting languages (PowerShell, Python)
· Knowledge with public cloud platforms like Azure
· Experience in ITSM ticketing tool – Service Now
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
Vancouver, British Columbia
Microsoft Corporation
Posted 3 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience.
**CyberDefender Mindset** : A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
**Other Requirements**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or Preferred Qualifications:**
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ 3+ years of experience providing support for enterprise level premier customers.
+ 2+ years of experience with Exchange or Office 365 (Exchange Online).
+ Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset.
+ An understanding of mail flow, anti-spam policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here:
will accept applications for the role until Oct 11, 2025.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience.
**CyberDefender Mindset** : A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
**Other Requirements**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or Preferred Qualifications:**
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ 3+ years of experience providing support for enterprise level premier customers.
+ 2+ years of experience with Exchange or Office 365 (Exchange Online).
+ Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset.
+ An understanding of mail flow, anti-spam policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here:
will accept applications for the role until Oct 11, 2025.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
Vancouver, British Columbia
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Vancouver, British Columbia
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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