161 Developer Support jobs in Canada

Job Description

Company Description

Who We Are

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company

• You will be Part of a Winning Team

• You Can Capitalize on Your Opportunities and Make an Impact

• You Will Be Well Rewarded for Your Contributions to our Success

• You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service

• Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings

• Competitive vacation time and flexibility in work schedules and location consistent with your role

• Resources and support to help you manage your personal wellness

What the Company Expects of our Team

• Bring yourself fully to work each day

• Playing your role on the team so together we Win as One

• Welcoming and Driving Change to support our continued evolution

• Help drive the success of our Canadian Business through living our universal core values

• Making an Impact to ensure our continued success

POSITION OVERVIEW

Reporting to the Application Support Manager, the Application Support Analyst provides front-line technical and business support for Ply Gem Canada business applications. This role will be responsible for taking calls and tickets from both internal users and customers and following them through to completion. The ideal candidate will have a passion for delivering high quality customer service, excellent communication skills, a good mix of technical skills and business process knowledge, and be able to work with little supervision in a complex environment.

RESPONSIBILITIES

• Provide front-line support for the company’s AccuQuote system as well as other applications as required.
• Create system and user documentation for multiple applications and processes that is thorough, complete, professional, and easy to understand.
• Communicate to end users and business leaders about impending system changes.
• Provide technical support to internal end users as well as customers.
• Work with the Product Knowledge (PK) team to investigate and communicate issues related to PK.
• Perform application & PK testing and quality assurance for Ply Gem Canada business systems.
• Work directly with the third-party supplier of our AccuQuote system to resolve challenging issues.
• Meet all performance and availability KPIs for application support.
• Monitor the AccuQuote Support email mailbox.
• Administration of various AccuQuote system settings and features.
• Provide user training where applicable.

Education

    •     Degree/Diploma in Computer Science, or Information Technology or equivalent experience is preferred.

Experience

• Minimum one year experience in a customer service or front-line support role required.
• Experience working in software development or information technology is preferred.
• Experience working in the home building or window & door industry strongly preferred.
• Prior experience in the roles of Application Support, Tech Support, I.T. Business Analyst or I.T. Quality Assurance is an asset.
• Experience with enterprise level software is an asset.
• Experience with working and interacting in a fast paced, time sensitive, data driven environment is preferred.
• Experience in the manufacturing industry is an asset.

Skills/Abilities

• A passion for delivering excellent customer service.
• Excellent communication skills, both written and verbal.
• Strong organization and time management skills and the ability to work with little supervision.
• A talent for troubleshooting issues and finding creative solutions to unique problems.
• A desire for knowledge and the ability to learn new concepts quickly.
• Working knowledge of Microsoft Office products.
• Knowledge of Windows operating systems, basic computer hardware, and basic networking architecture an asset.
• The ability to work well as part of a team.

This is a temporary maternity coverage role with an anticipated duration of around 2 years.

Hybrid schedule: in-office one day per week

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Job Description

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at

The Opportunity:

We’re looking for an Application Support Analyst to join our IT team.

Reporting to the Manager, Technology Application Support, the Application Support Analyst is responsible for the administration, monitoring and maintenance of software infrastructures and applications.

Who you are:

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Manage and own delivery of application in collaboration with Aviso Business Units
• Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
• Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work
• Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
• Manage day to day issues from Aviso Business Units with respect to the Applications
• Responsible for managing the BAU ticket queue/scope of work for various applications, Address regulatory, risk and audit requirement issues
• Responsible for managing all configuration changes for the Application
• Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
• Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
• Facilitate communication between technology teams and other departments on issue status and resolution
• Provide Overnight or weekend support for the applications on a rotational basis

Requirements

Your experience and skills:

• IT related Diploma or Computer Science degree
• 3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
• Certificate in ITIL
• Experience with SFTP, API, and other connectivity modes
• Excellent customer service and interpersonal skills
• Aptitude for learning, understanding, and applying new concepts
• Excellent analytical, critical thinking and problem solving skills
• Strong organization and detail-orientation with a commitment to documentation
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors .

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $3,000 - 90,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

Job Description

Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

We are seeking an experienced and dynamic Manager, Application Support, IT to lead a team of support staff in the management, maintenance, and enhancement of our wealth management systems. This role will be responsible for ensuring the effective operation of critical applications used by our wealth management teams. As an IT Manager, you will oversee the day-to-day activities of the support team, manage incidents, provide technical guidance, and liaise with stakeholders to ensure the timely resolution of issues. You will be an integral part of ensuring our wealth management platforms remain secure, efficient, and user-friendly.

Responsibilities:

Team Leadership & Management:

• Lead and manage a team of application support analysts and support developers providing direction, training, and mentorship to ensure high performance and professional development.
• Schedule and coordinate daily tasks, ensuring that support operations are conducted effectively, and team goals are aligned with business priorities.
• Foster a collaborative and customer-oriented team culture focused on delivering high-quality service.
• Application Support:
• Oversee the support and maintenance of wealth management systems, ensuring systems are available, secure, and function effectively.
• Manage and resolve escalated incidents, service requests, and issues related to wealth systems, ensuring minimal business disruption.
• Ensure timely application updates, patches, and releases to improve system performance and security.
• Ensure proactive monitoring of system performance is in place and address potential issues before they affect operations.
• Scheduling of staff work shifts to ensure coverage during business hours and extended hours where required.
• Stakeholder Collaboration:
• Collaborate with business leaders, application vendors, and other IT teams to ensure the effective management of wealth systems and meet business requirements.
• Serve as a point of contact for escalated application-related support issues
• Assist in defining and improving service level agreements (SLAs) and ensure they are adhered to by the support team.
• System Enhancements & Troubleshooting:
• Work closely with development teams and/or vendors to ensure that system enhancements and configurations are properly implemented.
• Analyze and resolve complex technical issues related to wealth management applications, collaborating with vendors when necessary.
• Incident and Problem Management:
• Lead the resolution of major incidents.
• Drive root cause analysis and problem resolution for recurring issues to prevent future incidents.
• Documentation & Reporting:
• Ensure the maintenance and updates of comprehensive system documentation, including knowledge base articles and troubleshooting procedures.
• Provide regular reporting on application support performance, incident resolution, and team metrics to VP, IT Service Delivery & Support
• Security & Compliance:
• Ensure that all wealth management systems comply with internal security standards, regulatory requirements, and industry best practices.
• Work with infrastructure and/or Infosec teams to address security vulnerabilities or potential threats to applications.

Qualifications:

Education:

• Bachelor's degree in Information Technology, Computer Science, or related industry experience

Experience:

• 5+ years of experience in IT application support
• Management experience inclusive of project leadership role, overseeing a support team an asset.
• Strong experience with wealth management systems (e.g., Dealer book of record applications, portfolio management systems and trading platforms) is required.
• Hands-on experience in incident management, problem resolution, and application support.

Technical Skills:

• Proficiency in supporting applications used in wealth management, including trading, book of record and related upstream/downstream systems.
• Strong troubleshooting skills in a multi-platform environment (e.g., Windows, Unix/Linux).
• Experience with SQL query writing, data analytics, and reporting tools.

Leadership & Communication:

• Proven ability to lead and develop teams in a high-pressure environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with business stakeholders and IT teams.
• Ability to manage and prioritize multiple tasks and projects simultaneously, maintaining focus on high-priority business needs

What We Offer:

• Modern HQ location within walking distance from Union Station.
• Equipment Purchase Program.
• Training Reimbursement.
• Paid Professional Designations.
• Employee Share Purchase Program (ESPP).
• Corporate Discount Program.
• Enhanced group benefits.
• Parental Leave Top–up program.
• Fitness membership discounts.
• Volunteer paid Days.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at , or call ext. 4747.

Job Description

Main Mission

As a member of the application support team, you have extensive product knowledge. You will be responsible for providing efficient and high quality professional support to the growing customer base, delivering solutions to both technical and non-technical end users.

(levels 2 and 3)

Main responsibilities

o Provide superb technical support to customers and partners:

o Customer onboard and training

o Personalized technical support and follow-up

o Ticket Management

§ Daily prioritisation and resolution of the tickets, providing informative response within defined timelines and quality standards

§ Detailed analysis, troubleshooting, and lab-based scenario reproduction.

o Collaborate with technical teams to set up test environments and replicate advanced issues in order to identify and resolve technical problems efficiently.

o Manage customer escalations with calm and fact-based approach, oriented towards fast and high-quality resolution to mutual satisfaction of all included parties

o Represent the company at trade shows and on-site meetings with clients and partners.

o Senior profile, 8+ years of experience in a similar role in IT industry

o High technical expertise – 1) A degree in Computer Science, Engineering, Information Systems or equivalent, 2) Knowledge of API, networks, MS Windows Server, MS Azure and SQL

o Demonstrated ability to prioritize tasks effectively based on business impact

o Skilled in stakeholder management with the confidence to set boundaries as well as competencies to manage customer escalations

o Strong problem-solving skills

o Fluency in English. Other languages are a plus.

The work is entirely performed on-site, with no possibility of remote work.

Main responsibilities

o Provide superb technical support to customers and partners:

o Customer onboard and training

o Personalized technical support and follow-up

o Ticket Management

§ Daily prioritisation and resolution of the tickets, providing informative response within defined timelines and quality standards

§ Detailed analysis, troubleshooting, and lab-based scenario reproduction.

o Collaborate with technical teams to set up test environments and replicate advanced issues in order to identify and resolve technical problems efficiently.

o Manage customer escalations with calm and fact-based approach, oriented towards fast and high-quality resolution to mutual satisfaction of all included parties

o Represent the company at trade shows and on-site meetings with clients and partners.

o Senior profile, 8+ years of experience in a similar role in IT industry

o High technical expertise – 1) A degree in Computer Science, Engineering, Information Systems or equivalent, 2) Knowledge of API, networks, MS Windows Server, MS Azure and SQL

o Demonstrated ability to prioritize tasks effectively based on business impact

o Skilled in stakeholder management with the confidence to set boundaries as well as competencies to manage customer escalations

o Strong problem-solving skills

o Fluency in English. Other languages are a plus.

The work is entirely performed on-site, with no possibility of remote work.

Job Description

RQ09698 - Jr. Application Support Specialist

Downtown, Toronto (Jarvis St)

Hybrid: 3 Days onsite / 2 days remote

- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home

- From January 5, 2026, the candidate is required to work onsite 5 days a week fully

contract 5 months, possible extension

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.

The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.

Skillset :

Experience with middleware application suite such as but not limited to:

o IBM WebSphere Application Server NDM and Liberty

o IBM DataPower

o Deployment Automation - Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM, Dynatrace

o Cloud technology including OpenShift, Kubernetes and Ansible

o Experience with ITIL Incident Management process

o Experience with ITIL Change Management process

o Experience with Remedy/eSMT or other service management tools

o Experience with reporting tools and data visualization e.g. PowerBI

o Demonstrate strong communication and problem solving skills

o Experience with standard MS office suite

o Demonstrate initiative and responsiveness

Must haves:

• IBM WebSphere Application Server
• Deployment Automation - Urban Code Deploy and Urban Code Velocity
• Middleware Monitoring tools e.g. ITCAM, Dynatrace
• Cloud technology including OpenShift , Kubernetes and Ansible
• Experience with ITIL Incident Management process
• Experience with ITIL Change Management process

Job Description

 *This is a remote position open to candidates residing anywhere within Canada.*

Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they love. 
 
Headquartered in Montreal, Canada, we are a diverse and fast-paced organization that is rapidly growing in revenue and personnel. Our team is spread out across the world to support a growing base strong of 2500+ customers and 200+ value-added resellers worldwide.

Job Summary

We are seeking a Senior Application Support Consultant with experience in ERP systems to support our ERP Financial analysis product, an Excel add-in that connects with Acumatica and Sage Intacct. The ideal candidate will have a strong background in technical support, a deep understanding of ERP systems, particularly Acumatica and Sage Intacct, and experience in financial analysis and reporting.

Roles And Responsibilities

• Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives
• Become highly proficient with using Velixo's product.
• Troubleshoot and analyze application-related issues and solve problems over emails, phone/chat and web meetings.
• Establish and maintain a positive and professional relationship with clients.
• Analyze customer's business and technical requirements and deliver appropriate solutions.
• Provide continuing education to clients on how to effectively use Velixo products in their businesses.
• Manage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.
• Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.
• Share best practices with team members to enhance the quality and efficiency of client support.
• Participate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Velixo's level II support and R&D.
• Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues.

• Extensive experience with IT systems, networks, and related technologies.
• College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)
• At least 2 years’ experience in a similar role.
• Experience in account management or service and support. Experience troubleshooting business software products a plus
• Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
• Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.)
• Knowledge of customer service principles and practices are a plus
• Work output must be detailed for the highest level of accuracy and quality
• Strong verbal and written communication skills
• Detail oriented and excellent multi-tasking skills
• Exceptional interpersonal and organizational skills
• Must work well in a team environment and present a professional demeanor
• Must be flexible, reliable, trustworthy, and absolutely confidential with all matters
• Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook)

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