28 Digital Architect jobs in Canada

Technical Architect
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day
**Reference number**

**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
IT - Company architect
**Job Family**
Technical Architect - Cybersecurity and Compliance
**Job title**
Technical Architect
**Employment type**
Permanent
**Professional category**
Employees / Staff
**Part time / Full time**
Full-time
**Job description**
Reporting directly to the IT Factory Director North America and dotted line to the Manager of the Architecture Team, the Technical Architect designs the organization's technical infrastructure. This role ensures that all architecture designs meet stringent compliance and governance requirements, particularly those relevant to military cybersecurity frameworks.
Key Responsibilities
- Architectural Design: Develop and maintain the overall architecture of information systems, ensuring compliance with defense and cybersecurity frameworks.
- Compliance Assessment: Evaluate and ensure compliance with frameworks including CMMC, NIST, ANSSI, and DoD guidelines.
- Stakeholder Interaction: Engage with key stakeholders (Business, Compliance, IS Security) to gather requirements, provide updates, and ensure their needs are met.
- Solution Development: Design solutions that address business challenges and improve operational efficiency. Ensure the implemented solutions are in line with the design by closely overseeing the implementation.
- Change Management: Ensure guidance is provided for requested changes to the implemented architecture.
- Documentation: Create and maintain detailed documentation of the architecture, business requirements, and solutions.
Responsibilities
- Innovate infrastructure, edge, and cloud solutions.
- Design technical blueprints and high-level/low-level designs.
- Lead teams as SME for Technical Architecture and participate in Agile Squads.
- Partner with IT Operations, Applications, Information Security, and Compliance teams.
- Review FoF (Network Flow) requests and advise on architecture and security compliance.
- Assess ROI and manage cost forecasting in designs.
- Expertise in cybersecurity frameworks and policies (e.g., CMMC, NIST, ANSSI) and incorporating the requirements of these frameworks in the design.
- Pitch innovative technical infrastructure solutions.
- Ability to understand and challenge business process in order to design reusable solutions that will help simplify the global Architecture landscape.
- Communicate technical information effectively to non-technical stakeholders.
- Ensure the "As-built" is in line with "As-designed".
- Manage multiple projects in parallel.
**But what else? (advantages, specificities, etc.)**
This role will require travel periodically. Approximately 10%.
**Candidate skills & requirements**
Required Skills/Experience
- Minimum 5 years' experience as Technical/Cloud Architect focusing on AWS solutions.
- Expert experience in interpreting and applying compliance frameworks such as NIST.
- Expert in IS/IT Audit and Risk Management.
- Certification in Cybersecurity, IS Audit, or other IS Risk/Governance is an asset.
- Experience in a large Manufacturing organization is an asset.
- Experience designing solutions that incorporate Industrial networks and assets.
- Experience with edge computing and hybrid cloud/on-premise design.
- Monitor and evaluate IT solutions for performance, scalability, security, and reliability.
- Stay updated on IT industry trends and identify opportunities for innovation.
- Strong knowledge of modern security architectures including SD-WAN, CASB, SASE, and other NG Firewall technologies.
- Experience with Agile project management methodology including JIRA Kanban.
- Strong technical acumen in operating systems, data center, edge computing, IaaS networking, and cybersecurity.
- Experience with legacy IT systems and cloud security expertise.
- French language fluency is a desired asset because of the need to work closely with colleagues located in France.
Expectations
- Mentor: Coach and consult for Operations and functional teammates globally.
- Relationships: Build relationships with LOBs, IS Competency Centers, and Safran Central IS.
- Team Player: Work in a global team of domain leads for Enterprise Architecture.
- Stakeholder Interaction: Engage with business stakeholders to gather requirements, provide updates, and ensure their needs are met through effective communication and collaboration.
- Solution Development: Design and implement solutions that address business challenges and improve operational efficiency
- Business Analysis: Proven experience in business analysis, including requirements gathering and stakeholder management.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving skills.
- Collaboration: Ability to work collaboratively in a team environment.
- Guidance/Influence: Develop and maintain the overall architecture of technical information systems.
Training and Certification
- IT Architecture certification - TOGAF Foundations training is preferred.
- Certifications in one of the following: AWS Solutions Architect, Networking i.e. Cisco, Next Generation Firewall, VMWare or other Hypervisor certificates. Preference will be given to the candidate with the AWS Solutions Architect Certification.
- Preferred certifications: CISSP, CEH, AWS Solutions Architect Professional or Associate, Storage on Dell or NetApp, NG Firewall, and advanced Networking (e.g., CCNP).
**Job location**
**Job location**
North America, Canada, Ontario, Toronto
**City (-ies)**
Ajax
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 8 years

Technical Architect
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day
**Reference number**

**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
IT - Company architect
**Job Family**
Technical Architect - Cybersecurity and Compliance
**Job title**
Technical Architect
**Employment type**
Permanent
**Professional category**
Employees / Staff
**Part time / Full time**
Full-time
**Job description**
Reporting directly to the IT Factory Director North America and dotted line to the Manager of the Architecture Team, the Technical Architect designs the organization's technical infrastructure. This role ensures that all architecture designs meet stringent compliance and governance requirements, particularly those relevant to military cybersecurity frameworks.
Key Responsibilities
- Architectural Design: Develop and maintain the overall architecture of information systems, ensuring compliance with defense and cybersecurity frameworks.
- Compliance Assessment: Evaluate and ensure compliance with frameworks including CMMC, NIST, ANSSI, and DoD guidelines.
- Stakeholder Interaction: Engage with key stakeholders (Business, Compliance, IS Security) to gather requirements, provide updates, and ensure their needs are met.
- Solution Development: Design solutions that address business challenges and improve operational efficiency. Ensure the implemented solutions are in line with the design by closely overseeing the implementation.
- Change Management: Ensure guidance is provided for requested changes to the implemented architecture.
- Documentation: Create and maintain detailed documentation of the architecture, business requirements, and solutions.
Responsibilities
- Innovate infrastructure, edge, and cloud solutions.
- Design technical blueprints and high-level/low-level designs.
- Lead teams as SME for Technical Architecture and participate in Agile Squads.
- Partner with IT Operations, Applications, Information Security, and Compliance teams.
- Review FoF (Network Flow) requests and advise on architecture and security compliance.
- Assess ROI and manage cost forecasting in designs.
- Expertise in cybersecurity frameworks and policies (e.g., CMMC, NIST, ANSSI) and incorporating the requirements of these frameworks in the design.
- Pitch innovative technical infrastructure solutions.
- Ability to understand and challenge business process in order to design reusable solutions that will help simplify the global Architecture landscape.
- Communicate technical information effectively to non-technical stakeholders.
- Ensure the "As-built" is in line with "As-designed".
- Manage multiple projects in parallel.
**But what else? (advantages, specificities, etc.)**
This role will require travel periodically. Approximately 10%.
**Candidate skills & requirements**
Required Skills/Experience
- Minimum 5 years' experience as Technical/Cloud Architect focusing on AWS solutions.
- Expert experience in interpreting and applying compliance frameworks such as NIST.
- Expert in IS/IT Audit and Risk Management.
- Certification in Cybersecurity, IS Audit, or other IS Risk/Governance is an asset.
- Experience in a large Manufacturing organization is an asset.
- Experience designing solutions that incorporate Industrial networks and assets.
- Experience with edge computing and hybrid cloud/on-premise design.
- Monitor and evaluate IT solutions for performance, scalability, security, and reliability.
- Stay updated on IT industry trends and identify opportunities for innovation.
- Strong knowledge of modern security architectures including SD-WAN, CASB, SASE, and other NG Firewall technologies.
- Experience with Agile project management methodology including JIRA Kanban.
- Strong technical acumen in operating systems, data center, edge computing, IaaS networking, and cybersecurity.
- Experience with legacy IT systems and cloud security expertise.
- French language fluency is a desired asset because of the need to work closely with colleagues located in France.
Expectations
- Mentor: Coach and consult for Operations and functional teammates globally.
- Relationships: Build relationships with LOBs, IS Competency Centers, and Safran Central IS.
- Team Player: Work in a global team of domain leads for Enterprise Architecture.
- Stakeholder Interaction: Engage with business stakeholders to gather requirements, provide updates, and ensure their needs are met through effective communication and collaboration.
- Solution Development: Design and implement solutions that address business challenges and improve operational efficiency
- Business Analysis: Proven experience in business analysis, including requirements gathering and stakeholder management.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving skills.
- Collaboration: Ability to work collaboratively in a team environment.
- Guidance/Influence: Develop and maintain the overall architecture of technical information systems.
Training and Certification
- IT Architecture certification - TOGAF Foundations training is preferred.
- Certifications in one of the following: AWS Solutions Architect, Networking i.e. Cisco, Next Generation Firewall, VMWare or other Hypervisor certificates. Preference will be given to the candidate with the AWS Solutions Architect Certification.
- Preferred certifications: CISSP, CEH, AWS Solutions Architect Professional or Associate, Storage on Dell or NetApp, NG Firewall, and advanced Networking (e.g., CCNP).
**Job location**
**Job location**
North America, Canada, Ontario, Toronto
**City (-ies)**
Ajax
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 8 years

Job Description

Job Description

Job Description

• Provide guidance to the team members on what techniques to apply as well as existing coding structures in programming and program coding; 
• Provide software solutions to address deficiencies by studying information needs, conferring with CAF stakeholders, studying systems flow, data usage and work processes;
• Configure application software by establishing performance parameters, and customizing details in order to achieve optimal technical performance;
• Monitor application load and software to achieve optimal technical performance; and
• Any other Technical Architect related tasks requested by the client to support operations.

Qualifications

• Have a post secondary education (College/CEGEP diploma or University degree)
• Minimum 10 years experience as a Technical Architect
• Minimum 3 years experience analyzing requirements and developing HRMS software applications
• Experience designing and implementing HRMS software applications
• Minimum 4 years experience in data modeling and data integration using SQL Navigator

Additional Information

• Must be able to obtain and maintain a Government Secret Level clearance
• Able to go onsite 5 days a week (Ottawa- Byward Market)

Work-Life Balance   

We strongly support a healthy and productive work-life balance. This starts with a flexible approach to work, and policies designed to support employees through their day-to-day routines and major life events. For example, we offer a Maternity/Parental Top-Up (up to 52 weeks) and a Reservist Leave Top-Up (up to 180 days). 

ADGA continuously strives to integrate advanced Diversity, Equity & Inclusion (DEI) approaches and practices into our work culture. Our employee-based DEI Committee explores activities and invites discussions that foster an environment where all employees feel valued, respected, and heard.

Compensation

Above and beyond our commitment to offer a competitive base salary, ADGA has a company-wide profit-sharing plan for all full-time and part-time employees.

Comprehensive Benefits and Total Rewards   

We offer a comprehensive benefit program, providing employees with the choice between base or enhanced plans. Depending on the plan, ADGA pays for Health & Dental, a Health Spending Account, Short-Term Disability, an Employee Assistance Program, and a Telemedicine service. Also offered: discounts on gym memberships, 5,000+ perks through Perkoplis, a Deferred Profit Sharing Plan, and access to a wide range of other employee-centric services and savings programs.

Job Description

Job Description

As a Senior Technical Architect, you will define and lead the design of scalable, secure, and innovative technology solutions across complex platforms. You’ll work closely with engineering, product, and business stakeholders to translate vision into high-performance systems while remaining hands-on in architecture and solution delivery. 

Who We Are 

Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze. Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction. 

As we expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Merrco, Payfirma, and Barnet. 

Location: Toronto 

What You Will Be Doing 

As a Senior Technical Architect, you will: 

• Lead architectural strategy, ensuring alignment with business objectives and technology best practices. 

• Design and oversee the development of backend and frontend systems using Java, Spring Boot, Node.js, and React/Next.js. 

• Establish technical roadmaps, design patterns, and architecture governance frameworks. 

• Set and enforce standards in coding, testing, CI/CD, and DevOps at the architectural level. 

• Architect robust APIs and microservices for high-volume, global-scale applications, including payment integrations and emerging technologies like crypto and stablecoins. 

• Partner with product, QA, and engineering teams to deliver production-ready, maintainable solutions. 

• Drive refactoring initiatives and manage architectural debt to maintain a healthy, adaptable codebase. 

• Design cloud-native architectures leveraging AWS (API Gateway, Lambda, Step Functions, DynamoDB) and AWS SAM for serverless development. 

• Define secure, scalable, and cost-effective infrastructure patterns. 

• Promote infrastructure as code and modern DevOps practices to accelerate delivery and ensure reliability. 

• Serve as a key technical authority, guiding teams through architectural decisions and resolving complex challenges. 

• Communicate architectural strategies clearly to both technical and non-technical stakeholders. 

• Champion Agile principles while fostering a culture of innovation and continuous improvement. 

What We’re Looking For 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience. 

• 10+ years in software engineering, with at least 3+ years in an architecture-focused role. 

• Expertise in Java and Spring Boot; strong experience with Node.js, React/Next.js, and microservices. 

• Proven AWS skills, especially in serverless architecture and services like API Gateway, Lambda, Step Functions, DynamoDB, and AWS SAM. 

• Experience with payment gateways, international payment rails, or blockchain/crypto integrations (strong plus). 

• Advanced knowledge of RESTful APIs, OAuth, and relational/NoSQL databases. 

• Strong advocate for CI/CD, automated testing, and Agile delivery. 

• Excellent ability to convey architectural concepts and mentor cross-functional teams. 
   

Life at KORT Payments

We pride ourselves on cultivating an inspired culture characterized by customer-centricity, commitment, respect, and agility. Our high-growth environment promotes a supportive and collaborative atmosphere, fostering a growth mindset, intellectual curiosity, entrepreneurial spirit, and teamwork. Our leadership team is experienced and passionate about payments, taking pride in their achievements and the unique value they bring to the industry. 

At KORT Payments, we believe work should be fulfilling and fun! Here’s a peek into what life with us is like: 

Culture 

• Fearlessness: Encourage continuous learning, innovation, taking chances, and pushing boundaries. 

• Accountability: Take ownership and be accountable to yourself, the company, partners, and clients. 

• Collaboration: Leverage diverse perspectives and work as a team to get the job done. 

• Transparency: Empower success through open communication, honesty, and inclusion. 
   

Perks and Benefits 

• Comprehensive benefits package including health, dental, and vision plans. 

• Flexible and inclusive work environment with a focus on work-life balance. 

• Fun events, from team-building activities to company-wide celebrations. 

• Professional growth through ongoing learning opportunities and new challenges. 

• A dynamic environment where your contributions are valued and your potential is unleashed. 

Powered by JazzHR

NrGdnqeSis

Job Description

Job Description

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you.

AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• API integration experience
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
• Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

What's it like to be a part of NeuraFlash?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Job Description

Job Description

We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented.

The Technical Architect - ServiceNow, will contribute to a team of specialists working to assist our clients customers in understanding their ServiceNow environments. The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of customers' ServiceNow platform. The Technical Architect - ServiceNow will be an expert in ServiceNow and have a proven methodology and best practice for implementation the ServiceNow platform and associated modules. To be successful the Technical Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes. The Technical Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes.

Responsibilities

• Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules
• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes
• Lead technical aspects of project delivery and solution delivery for engagements
• Provide technical leadership on best practice for ongoing support of ServiceNow
• Lead the configuration and development of modules to meet customers' business outcomes and requirements
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer
• Guide and provide required oversight/training for the customer's system administrators throughout the engagement
• Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow
• Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform
• Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform
• Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution
• Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform
• Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules
• Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments
• Support sales and pre-sales activities as required
• Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM
• Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes
• The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's
• Assist SHI teams in managing project timelines and customer expectations
• Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members
• Attend, support and represent SHI at conferences and events
• See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM
• Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations
• Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning

Job Description

Job Description

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you.

We are looking for a Sr. Technical Architect to add to our very talented Service Cloud technical team! The Sr. Technical Architect will contribute as a customer-facing resource. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!

YOU WILL HAVE THE OPPORTUNITY TO:

• Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population
• Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications
• Provide insight to business users and technical team members regarding the best way to build reports and dashboards
• Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements
• Establish best practices and standards for dataflow, lenses, and dashboard development and deployment
• Establish operations and refresh standards based on globally aligned data strategy

REQUIRED EXPERIENCE:

• 6+ years working on the Salesforce platform, specifically within a technical application
• End to end project implementation including integrations with other applications such as SAP, Oracle, and MS Dynamics
• Strong understanding of multi-tenant architecture and integration architecture
• Solid understanding of CI/CD solutions
• Solid understanding of PaaS & IaaS platforms such as Heroku, AWS, and Azure
• Hands-on development experience using Apex, Lightning Components and Visualforce
• Salesforce Architect Certifications (Application and System Architect)
• Full English proficiency
• Ability to travel internationally

PREFERRED SKILLS:

• Communication: Effectively deliver solutions and influence stakeholders
• Flexible: Quickly pivot and create new solutions based on customer needs
• Organized: Prioritize project tasks and milestones
• Motivated: NeuraFlash is growing quickly and building a community of Salesforce enthusiasts!

What's it like to be a part of NeuraFlash?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Job Description

Job Description

Position Overview

The Technology Architect is responsible for designing and implementing robust technical architectures, frameworks, and strategies that align with business objectives and application requirements. This role involves evaluating and integrating technology solutions, ensuring compliance with industry trends and government regulations, and optimizing IT infrastructure performance.

---

Key Responsibilities

• Technology Strategy & Architecture Development

  • Develop technical architectures, frameworks, and strategies for enterprise systems or major application areas.

  • Identify policies and requirements that drive specific technology solutions.

  • Analyze and evaluate alternative technology solutions to address business challenges.

• Solution Integration & Implementation

  • Ensure the seamless integration of all technology solutions across the organization.

  • Perform impact analysis of technology changes on infrastructure and business operations.

  • Support application and technical teams in applying existing infrastructure effectively .

• Industry Alignment & Emerging Technologies

  • Monitor industry trends to align solutions with best practices and government regulations.

  • Provide guidance on emerging technologies and their potential business applications.

  • Review application and technical infrastructure design to ensure adherence to standards and recommend improvements.

---

Key Skills & Experience Must-Have Skills:

• Technology Architecture (3+ years experience)

• Microsoft Azure

• Impact & Risk Analysis

• Infrastructure Design & Optimization

Technical Expertise:

• Hardware & Storage Systems

• Software & Host System Software

• Cloud & On-Premise Infrastructure

Soft Skills & Professional Competencies:

• Strong analytical and problem-solving skills.

• Ability to assess and mitigate technology risks .

• Excellent communication and collaboration skills with IT and business stakeholders.

---

Certifications & Clearances Preferred Certifications:

• Microsoft Certified: Azure Solutions Architect Expert

• TOGAF (The Open Group Architecture Framework)

• AWS Certified Solutions Architect (if applicable)

• Certified Information Systems Security Professional (CISSP) – if security expertise is required

---

Skills Summary Core Competencies:

Technology Architecture & Strategy
Infrastructure Design & Implementation
Microsoft Azure & Cloud Solutions
Impact & Risk Analysis
Emerging Technologies & Trend Monitoring

Even if you don’t fully meet every requirement, we will still be open to review your application. We value diverse expertise and perspectives that drive innovation.

Connect with us on LinkedIn to explore more opportunities!