5,129 Direct Client Interaction jobs in Canada
Manager, Account Management
Posted today
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Responsibilities
Measure, monitor, and report on Account Manager KPIs.
Ensure key performance metric targets for your team are met (e.G. outbound activity, opportunity goals, lead quality, etc.).
Participate in the hiring process to build and maintain the team.
Provide new hires with training, coaching, and guidance to ensure early success and career development.
Contribute to and improve our sales training and processes.
Meet weekly with the Director to ensure pipeline and call forecast accuracy.
Provide the Director with quarterly performance reviews on individual performance and strategize on pipeline and prospecting initiatives to meet company objectives.
Leverage all possible product training and applicable sales training on an ongoing basis.
Motivate and maintain morale to ensure goals are met.
What you'll need
Qualifications
Desired Skills and Experience
2-3 years of experience in a role managing individual contributors.
Experience as an Account Manager or an individual contributor in Customer Success or Sales.
Excellent written and verbal communication skills.
Must be sales-minded and sales-target driven.
Incredibly organized.
Strong attention to detail.
Love for data, testing and learning.
Uniquely creative mind.
Post-secondary education in business management or management training is a plus.
Don't meet every qualification? Research shows that equity-deserving groups are 20% less likely to apply to jobs if they don't check every box. If this role excites you and you think you have what it takes, we encourage you to still apply. You may be the best candidate for this role.
A little bit about us
Dash Social
Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.Com.
At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.
Are you interested?
Work With Us
Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. We're building a team of smart, curious, and driven people who care about doing great work. It's the people at Dash that propel us forward.
We believe that great ideas come from different places. We're proud of the team we've built so far and are always looking for people who bring new ideas, experiences, and dedication as we continue to grow. If you are collaborative, thoughtful, eager to learn and grow, and are a hard worker, you'll fit right in here.
Dash Social's hiring practices are based on skills, potential and character, regardless of race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Employee Benefits
At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:
Vacation, personal days and sick time
RRSP/401k matching
Annual mental health benefit
Quarterly wellness benefit
Donation matching program
Parental leave top-up plan
Work-from-home benefit
Flexible working hours and location
Departmental and team-wide bonding activities
Director, Account Management
Posted 4 days ago
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DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future.
The Director of Account Management is responsible for leading a team of Account Managers focused on driving customer retention, growth, and long-term strategic partnerships. This leader ensures that customers realize maximum value from their investment, while aligning account strategy with company revenue objectives. The Director partners cross-functionally with Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience and achieve company growth goals.
**Key Responsibilities:**
**Strategic Leadership**
+ Develop and execute the overall account management strategy to achieve retention, upsell, and cross-sell targets.
+ Lead and mentor a team of Account Managers, ensuring alignment with company objectives and professional growth.
+ Drive consistent account planning and pipeline management across the team.
**Customer Growth & Retention**
+ Oversee execution of customer account strategies to maximize Net Revenue Retention (NRR).
+ Ensure customer satisfaction through proactive engagement, issue resolution, and executive-level relationship management.
+ Identify and pursue opportunities for customer expansion, including upsell of new solutions and cross-sell into additional business units.
**Cross-Functional Collaboration**
+ Partner with Customer Success, Professional Services, and Product teams to deliver value and ensure adoption of solutions.
+ Align with Sales leadership on territory planning, forecasting, and joint account strategies.Collaborate with Marketing and Enablement to provide Account Managers with the tools and resources needed to succeed.
**Operational Excellence**
+ Define, track, and report on key account management metrics, including retention, expansion, and pipeline performance.Implement scalable processes, playbooks, and tools that improve team efficiency and customer outcomes.
+ Foster a culture of accountability, collaboration, and continuous improvement within the Account Management team.
**Knowledge, Skills and Abilities** **:**
+ Proven ability to lead and scale account management or customer success teams in a SaaS or enterprise software environment.
+ Strong strategic thinking and execution skills, with experience managing multimillion-dollar account portfolios.
+ Excellent executive presence and communication skills; ability to influence C-level stakeholders internally and externally.
+ Data-driven decision maker with strong business acumen and ability to translate insights into action.
+ Strong collaboration and leadership skills with a history of cross-functional success.
**Requisite Education and Experience / Minimum Qualifications:**
+ 10+ years in account management, customer success, or sales leadership, including 3+ years leading teams.
+ Experience in SaaS, AI/ML, or enterprise technology environments strongly preferred.
+ Bachelor's degree in Business, Technology, or related field; MBA preferred.
**Compensation Statement**
The U.S. annual on-target earnings (OTE) range for this full-time position is between $280,000 and $380,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including (but not limited to) the candidate's work location, job-related skills, experience, and education.
The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
**DataRobot Operating Principles:**
+ Wow Our Customers
+ Set High Standards
+ Be Better Than Yesterday
+ Be Rigorous
+ Assume Positive Intent
+ Have the Tough Conversations
+ Be Better Together
+ Debate, Decide, Commit
+ Deliver Results
+ Overcommunicate
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. **At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.** We'd love to have a conversation with you and see if you might be a great fit.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
All applicant data submitted is handled in accordance with our Applicant Privacy Policy ( .
DataRobot delivers AI that maximizes impact and minimizes business risk. Our AI applications and platform integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. For more information, visit our website ( and connect with us on LinkedIn ( .
**_DataRobot has become aware of scams involving false offers of DataRobot employment. The scams and false offers use imposter websites, email addresses, text messages, and other fraudulent means. None of these offers are legitimate, and DataRobot's recruiting process never involves conducting interviews via instant messages, nor requires candidates to purchase products or services, or to process payments on our behalf._** **_Please note that DataRobot does not ask for money in its recruitment process._** **_DataRobot is committed to providing a safe and secure environment for all job applicants. We encourage all job seekers to be vigilant and protect themselves against recruitment scams by verifying the legitimacy of any job offer before providing personal information or paying any_** **_fees. Communication_** **_from our company will be sent from a verified email address using the @_** **_datarobot.com_** **_email domain. If you receive any suspicious emails or messages claiming to be from DataRobot, please do not respond._**
**_Thank you for your interest in DataRobot, and we look forward to receiving your application through our official channels._**
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Manager, Account Management
Posted 1 day ago
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Job Description
ABOUT TRIBUTE TECHNOLOGY:
At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.
ABOUT YOU:
Tribute Technology seeks a Manager of Account Management who excels in cultivating outstanding customer relationships and possesses a unique combination of passion, experience, people-centered leadership, and a proven history of steering organizational change.
As a player / coach, the Manager of Account Management will lead and mentor a team of account management professionals, as well as ensure customer satisfaction, retention, and revenue growth through effective relationship management for their accounts.
KEY RESPONSIBILITIES:
- Drive customer retention and expansion by leading team of Account Managers
- Lead and inspire a team of Account Managers, providing ongoing enablement, coaching, and development, including sharing and shaping Customer Success process, best practices, and strategies
- Cultivate and maintain strong relationships with key stakeholders at customer organizations, understanding their business goals and challenges
- Act as trusted advisor to customers, ensuring they realize the full value of our platform and proactively addressing their evolving needs
- Collaborate with the sales team to identify cross-sell opportunities
- Develop and implement strategies to improve customer retention and reduce churn, directly impacting revenue growth
- Monitor customer engagement and health metrics to proactively mitigate risk and deliver tailored success plans
- Measure and report on key KPIs, including customer satisfaction, retention rates, and revenue impact
- Cross-collaborate with internal teams to advocate for the voice of the customer
- Partner closely with sales, product, and services teams to advance Tribute’s mission and approach to customer engagement
- Regularly monitor account health and user adoption across a large portfolio of accounts, and report on key performance indicators to Commercial team leadership
QUALIFICATIONS AND EXPERIENCE:
- 5+ years of experience in Customer Success or Account Management Enterprise SaaS
- Proven track record of exceeding retention and expansion quotas
- Proven ability to manage large (several thousand) logo portfolio
- Experience leading a CS or Account Management team in a digital-led or scaled engagement model
- Proven ability to coach and manage CS/Account Management professionals, especially in structured, playbook-driven environments with dynamic customer engagement.
- Commercially aware, with the ability to coach Account Managers on how to identify value stories, spot expansion signals, and partner effectively with AEs.
- Operationally observant, with a strong eye for inefficiencies, friction, or process breakdowns — and a collaborative mindset for surfacing improvements that can inform broader systems thinking.
- Highly self-motivated and accountable - you take ownership of your team’s results and raise the bar on what great looks like.
- Analytical and outcome-oriented, with a track record of using performance data to drive individual and team-level improvements.
- Exceptional communication, presentation, and negotiation skills, with executive presence
- Bachelor’s degree in a relevant field required; advanced degree or MBA is a plus
WHAT WE OFFER YOU:
- Competitive salary
- Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .)
- An outstanding collaborative work environment
- Fully Remote in North America
#LI-remote
WORK ENVIRONMENT / PHYSICAL DEMANDS:
Psychological conditions:
Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets
We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted in relation to this or any other job opportunity or testing, please advise a representative in a timely manner of the accommodation measures which are required in order to enable you to be assessed in a fair and equitable manner. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes.
We are not sponsoring visas at this time.
Account Management Lead
Posted 1 day ago
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Job Description
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 4.6bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:The Account Management Lead plays a dual role: managing a portfolio of key customer accounts while providing day-to-day leadership, guidance, and support to the Account Management team. Acting as the bridge between Account Managers and the Head of Account Management, the Lead helps ensure operational excellence, consistency in client engagement, and timely escalation of risks or opportunities. This role is ideal for a Seasoned Account Manager ready to take on mentoring and leadership responsibilities without stepping fully out of client ownership.
Key Responsibilities
Client Management
· Maintain responsibility for a personal portfolio of strategic customer accounts.
· Act as an escalation point for client issues, supporting Account Managers in navigating complex or sensitive situations.
· Support renewal negotiations, contract discussions, and executive-level meetings as required.
Team Leadership & Mentorship
· Serve as a peer leader and first point of contact for the Account Management team for day-to-day guidance.
· Mentor Account Managers by sharing best practices in account planning, stakeholder engagement, and opportunity identification in collaboration and coordination with leadership
· Lead weekly team huddles to review priorities, share insights, and address challenges.
· Provide informal feedback to the Head of Account Management on team performance, development needs, and morale.
Operational Excellence
· Drive consistency in the adoption of account planning frameworks, renewal processes, and CRM/data hygiene practices.
· Monitor account health metrics across the team and flag potential risks early.
· Coordinate workload coverage during absences or peak periods.
Cross-Functional Collaboration
· Work with Head of Account Management, Sales, Product, Customer Success, and Support teams to ensure alignment on customer strategy and delivery.
· Contribute to internal initiatives such as tool adoption, reporting improvements, or customer programs.
Strategic Contribution
· Partner with the Head of Account Management to execute departmental strategy and implement new initiatives.
· Lead special projects that improve client satisfaction, retention, and growth (e.g., client workshops, value delivery programs).
· Represent the Account Management team in cross-departmental meetings and working groups
· Collaborate with USCA Customer Success Lead as required for Customer initiatives
- High retention rates across assigned accounts and overall team portfolio.
- Increased adoption of standardized processes and tools within the team.
- Positive feedback from peers on mentorship and leadership support.
- Early escalation of risks, leading to reduced churn and smoother renewal cycles.
- Strong collaboration and alignment across Sales, Product, and Support teams
- Proven success managing complex, high-value customer accounts.
- 10+ years’ experience negotiating strategic sales and complex contracts
- Prior team management would be considered an asset, knowing how to delegate and/or escalate
- Experience and comfort on mining sites and able to hold strategic conversations at multiple levels
- Hands on mining experience would be considered an asset
- Strong interpersonal and communication skills, with the ability to mentor and influence peers.
- Demonstrated ability to manage multiple priorities and foster team collaboration.
- Familiarity with CRM systems and account planning frameworks.
- Ability to handle ambiguity, exercise judgment, and escalate appropriately.
· Ability to work and contribute to a team environment, as well as independently.
· Able to communicate clearly in a courteous and professional manner.
· Exceptional negotiation, problem solving and presentation skills.
· Ability to learn quickly and share knowledge and information.
- Ability to travel extensively as required
Travel Requirements:
· Considerable regional travel is required to fulfil this role, up to 50% of the time
· Occasional international travel may be required
Due to business needs, travel may infrequently occur on the weekend or outside of normal business hours
Director of Account Management
Posted today
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**La version française se trouve ci-dessous.**
Company Overview
Urban Bonfire designs and manufactures functional, beautiful and high-performance outdoor kitchen and entertainment solutions for clients around the world. With a fully integrated in-house design team, efficient manufacturing and compatibility with most major outdoor appliances and countertop surfaces, Urban Bonfire is the market leader in outdoor space activation. Proudly designed and in Montréal, we collaborate with architects, designers, and premium appliance partners worldwide to create timeless outdoor living spaces. Our team is driven by innovation, design excellence, and a commitment to exceptional client service.
Position Summary
We are seeking a dynamic and strategic Director of Inside Sales to lead our account management team at Urban Bonfire. This leadership role is responsible for building and managing a high-performing team that drives revenue growth, supports our global dealer and design network, and ensures a premium client experience. This role will oversee daily sales operations, establish strategic direction, and partner closely with outside sales, marketing, and operations to deliver an elevated standard of service that reflects the Urban Bonfire brand.
Key Responsibilities
Leadership & Team Development
- Lead, mentor, and grow a team of Account Managers.
- Define KPIs, set performance expectations, and provide ongoing coaching.
- Foster a collaborative, design-focused, and service-oriented sales culture.
Sales Strategy & Growth
- Develop and execute strategies to maximize lead conversion and partner engagement.
- Monitor performance metrics, pipeline, and forecasting to ensure targets are achieved.
- Work with outside sales leadership to align inside sales initiatives with global sales goals.
Client & Partner Engagement
- Ensure prompt, knowledgeable, and consultative responses to inquiries from dealers, designers, and homeowners.
- Support dealers and trade partners with detailed product knowledge, design support, and sales enablement tools.
- Champion Urban Bonfire's premium client experience throughout the full sales cycle.
Process & Operational Excellence
- Streamline and optimize sales processes, systems, and tools for efficiency.
- Ensure accurate CRM utilization (e.g., Salesforce, HubSpot, Netsuite) for activity tracking and reporting.
- Partner with operations and logistics to maintain smooth project handoff and on-time delivery.
Qualifications
- Bachelor's degree in Business, Sales, Marketing, or related field.
- 7+ years of progressive sales experience, with at least 3 years leading a sales team.
- Demonstrated success in growing and managing inside sales organizations.
- Exceptional leadership and coaching abilities with a track record of building high-performing teams.
- Experience in design, luxury goods, premium appliances, or building products preferred.
- Tech-savvy with CRM proficiency and strong organizational skills.
What We Offer
- Competitive compensation and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth within a rapidly expanding global brand.
- A collaborative and creative workplace in the heart of Montréal.
- The chance to be part of shaping the future of outdoor living spaces.
-
Présentation de l'entreprise
Urban Bonfire conçoit et fabrique des cuisines extérieures et des solutions d'aménagement fonctionnelles, esthétiques et hautement performantes pour une clientèle mondiale. Grâce à une équipe de design interne entièrement intégrée, une production efficace et une compatibilité avec la plupart des électroménagers extérieurs et surfaces de comptoirs, Urban Bonfire est le chef de file dans l'activation des espaces extérieurs. Conçues et développées fièrement à Montréal, nos solutions sont créées en collaboration avec des architectes, designers et partenaires d'électroménagers haut de gamme partout dans le monde. Notre équipe est animée par l'innovation, l'excellence en design et un engagement envers un service client exceptionnel.
Sommaire du poste
Nous recherchons un Directeur des ventes internes dynamique et stratégique pour diriger notre équipe de gestion de comptes chez Urban Bonfire. Ce rôle de leadership est responsable de bâtir et de gérer une équipe performante qui stimule la croissance des revenus, soutient notre réseau mondial de détaillants et de designers, et assure une expérience client haut de gamme. Le poste supervise les opérations quotidiennes de ventes, définit les orientations stratégiques et collabore étroitement avec les ventes externes, le marketing et les opérations afin de maintenir un niveau de service à la hauteur de la marque Urban Bonfire.
Responsabilités principalesLeadership & développement d'équipe
- Diriger, encadrer et développer une équipe de gestionnaires de comptes.
- Définir les indicateurs clés (KPI), fixer les attentes en matière de performance et offrir un accompagnement continu.
- Favoriser une culture de vente collaborative, axée sur le design et le service.
Stratégie de ventes & croissance
- Développer et mettre en œuvre des stratégies visant à maximiser la conversion des opportunités et l'engagement des partenaires.
- Suivre les indicateurs de performance, les pipelines et les prévisions afin d'assurer l'atteinte des objectifs.
- Collaborer avec la direction des ventes externes pour aligner les initiatives de ventes internes sur les objectifs globaux.
Engagement client & partenaires
- Assurer des réponses rapides, expertes et consultatives aux demandes des détaillants, designers et propriétaires.
- Soutenir les partenaires avec une connaissance approfondie des produits, un appui en design et des outils de vente.
- Promouvoir l'expérience client haut de gamme d'Urban Bonfire tout au long du cycle de vente.
Processus & excellence opérationnelle
- Optimiser et simplifier les processus, systèmes et outils de vente.
- Garantir une utilisation rigoureuse des CRM (Salesforce, HubSpot, Netsuite, etc.) pour le suivi et la production de rapports.
- Collaborer avec les opérations et la logistique afin d'assurer une transition fluide des projets et des livraisons ponctuelles.
Qualifications
- Baccalauréat en administration des affaires, ventes, marketing ou domaine connexe.
- Plus de 7 ans d'expérience progressive en ventes, dont au moins 3 ans en gestion d'équipe.
- Succès démontré dans la croissance et la gestion d'organisations de ventes internes.
- Excellentes aptitudes en leadership et en coaching, avec un historique de constitution d'équipes performantes.
- Expérience dans le design, les biens de luxe, les électroménagers haut de gamme ou les produits de construction (atout).
- Maîtrise des outils CRM et solides compétences organisationnelles.
Ce que nous offrons
- Rémunération compétitive et primes liées à la performance.
- Programme complet d'avantages sociaux et de bien-être.
- Opportunités de développement professionnel au sein d'une marque mondiale en forte croissance.
- Un environnement de travail collaboratif et créatif au cœur de Montréal.
- La possibilité de contribuer à façonner l'avenir des espaces de vie extérieurs.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: Hybrid remote in Montréal, QC H4E 1A2
Manager, Account Management - Ethoca
Posted 17 days ago
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management - Ethoca
Overview
Ethoca, a Mastercard company, is transforming the payments landscape by redefining how global merchants and issuers collaborate to combat fraud and disputes-while enhancing the consumer experience. Our relentless focus on the customer has made us a multi award-winning leader in the industry. We are seeking an exceptional and experienced Account Manager to join our high-performing team. This individual will be a key contributor in driving revenue growth within Ethoca's existing global merchant divison. Reporting directly to the Vice President of Account Management, this individual will play a critical role in managing and executing the merchant growth strategy.
Role Responsibilities:
In this client-facing commercial position, you will be responsible for:
- Account Growth & Expansion - Driving revenue growth by managing the renewal sales process and securing new opportunities for up-sell and cross-sell across Ethoca product solutions for the existing merchant accounts portfolio.
- Enhance profitability and own the client sales contractual and negotiations process through to close, helping to drive long-term scalable growth with existing accounts globally.
- Grow, expand, and identify new relationships across key client stakeholders. Accountable for deepening and strengthening customer relationships and driving overall account stickiness.
- Lead commercial efforts to drive platform adoption/optimization of Ethoca solutions.
- Own and manage the internal sales approval process with Sales leadership, Product, Sales Excellence, Client Services, Legal, and Finance.
- Collaborate across Mastercard business lines to identify new opportunities that align to client priorities.
- Support and manage commercial escalations with clients to provide quicker turnaround times and support in resolution.
- Run quarterly business reviews and account planning, responsible for driving senior level involvement to deliver on shared business goals.
Role Requirements
- Extensive experience working and upselling to enterprise senior client-level stakeholders within the payments technology space. Relevant experience on the merchant / client-side is a plus.
- Track record of hitting sales targets, driving incremental value, and renewing long-term client contracts, with proficiency in using CRM tools to manage and grow the sales pipeline.
- Possess a strong commercial mind-set focused on growing, optimizing, and expanding the existing accounts portfolio
- Proficiency within Cyber Security, Dispute Resolution, and/or Consumer Experience, as well as possesses a strong understanding of the issuer/merchant payments landscape. Ability to quickly learn, understand, and adapt to various adjacent technologies, ecosystems, and trends.
- Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
- Must be confident and possess strong written communication, listening, and interpersonal skills, with an ability to manage senior client relationships and complex negotiations.
- Strong oral presentation skills and ability to lead/manage the presentation development process.
- Comfortable working with data, and providing actionable insights and recommendations.
- A strong self-starter, proactive, with the ability to problem solve and deliver solutions to management, and clients.
- International travel is required for this role.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Account Management/Sales Representative
Posted 1 day ago
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Job Description
Account Management/Sales Representative
Les Laboratoires Vaporus Inc. - Saint-Laurent, QC
Job Description
Les Laboratoires Vaporus Inc. is a vaping product manufacturer and distribution company looking for a dynamic, creative, motivated and goal-orientated person to help us with our sales initiatives.
Duties/Responsibilities:
- Cold calls/Prospects for new business development (B2B
- Autonomous Lead Generation
- Identify new sales opportunities by using up-selling and cross-selling techniques
- Manage and solve conflicts/concerns with clients
- Prepare, deliver, and follow up on proposals
- Entering orders
- Promote awareness of new products
- Meet and exceed sales goals
- Maintain sales database
Desired Skills & Experience:
- Excellent command of French and English, verbal and written
- Experience in a business-to-business sales position
- Driven and able to work autonomously
- Attentive to details, tight organizational and time management skills
- Confident and persuasive
- Proficient with MS Office
- Willing to travel
Perks and Benefits:
* 50 000 - 75 000$ + commission
* Free Parking
Job Type: Full-time
Required education:
- High school or equivalent
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Director of Account Management
Posted 1 day ago
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Job Description
Director of Account Management
Our clients are at the center of everything we do. As the Director of Account Management, you will have the opportunity to build and develop a world-class team, supporting both Partners and Account Managers. In this role, you will provide in-depth guidance on system capabilities, offer solutions, and contribute to increasing the platform’s value and impact while aligning with partner goals and internal KPIs.
You will collaborate closely with cross-functional teams to identify areas of opportunity and effectively communicate product features and best practices to promote client retention and optimize partner performance. You will also work with other department leaders to create efficiencies and ensure operational scale and growth year over year.
By combining insights, providing exceptional service, and driving innovation, you will play a key role in uniting clients and stakeholders on a single platform that powers outstanding experiences.
Responsibilities
- Manage and mentor our team of account managers.
- Foster a collaborative and high-performing team culture.
- Track KPIs and client satisfaction metrics.
- Support the team in building and maintaining strong, long-term client relationships.
- Identify opportunities for account growth and solution-selling.
- Understand clients’ strategic objectives and ensure services align.
- Lead and analyze the development and execution of account strategies, recommending optimizations.
- Participate in high-level client meetings and strategic planning sessions.
- Allocate resources effectively across accounts.
- Deliver regular performance reports and business reviews to clients.
- Support new business pitches and proposals.
- Contribute to client acquisition through industry expertise and proven performance.
- Experience leading teams.
- Demonstrated ability to manage and guide multiple direct reports.
- Strong background in developing growth strategies and tracking progress.
- Ability to delegate tasks and monitor progress on team initiatives.
- Strong leadership and interpersonal skills.
- Analytical and critical thinking abilities.
- Strong negotiation and presentation skills.
- Excellent verbal and written communication skills.
- Experience with customer service and CRM platforms (Zendesk and HubSpot considered assets).
- University or College degree.
- Minimum 3 years of customer management experience.
- Minimum 2 years of experience managing people.
- $5,000 annual RRSP contribution.
- Comprehensive medical and dental coverage.
- Energetic, collaborative, and supportive work environment.
- Remote role based in Ontario, with all necessary tools and equipment provided.
Director, Customer Account Management - Canada
Posted 3 days ago
Job Viewed
Job Description
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
UKG is seeking a Director of Sales for our Customer Account Management sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive. The rewards are equally substantial-you can confidently stand behind the solutions you sell, knowing your customers will receive top-quality service. Their decision to continue working with UKG will be a satisfying one!
As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base in all segments , across all verticals. Your focus will be on maximizing the suite of product offerings across our customer base, client retention and satisfaction.
Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the VP Sales Canada.
**Responsibilities:**
+ Meet and exceed revenue targets.
+ Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
+ Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
+ Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
+ Maintain key customer relationships and develop and implement strategies for sales
+ Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
+ Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
+ Fosters peer collaboration across sales team to enhance the performance of everyone.
+ Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.
**Basic Qualifications:**
+ 5+ years managing a diverse team in sales, presales, or similar organizations
+ Minimum of 5 years selling to C level executives Preferred Qualifications
+ Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
+ Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
+ Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
+ Consistently exceeded quota and team goals.
+ Strong negotiation, written and verbal communication skills.
+ Experience leading high-performing Sales teams within all segments.
+ Bachelor's degree or equivalent
+ It is an asset if you are bilingual.
**Travel:**
+ Ability to travel up to 25%
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
**Pourquoi postuler auprès d'UKG :**
Chez UKG, votre travail compte. Le code que vous livrez, vos décisions et votre souci de la clientèle se conjuguent pour produire des résultats tangibles. Aujourd'hui, des dizaines de millions de personnes amorcent et terminent leur journée de travail en se connectant à notre plateforme de gestion des effectifs. Nous aidons ces personnes à toucher leur paie, à s'épanouir professionnellement et à façonner l'avenir dans leur secteur d'activité. C'est notre raison d'être.
Nous ne cessons jamais d'apprendre. Nous réinventons toujours les règles du jeu. Nous cherchons à nous améliorer et célébrons les victoires en cours de route. Ici, vous profiterez d'une souplesse bien réelle et d'avantages solides, en plus de rejoindre une équipe unie pour réussir. Parce que, chez UKG, votre travail compte. tout comme vous.
UKG est à la recherche d'un directeur des ventes pour son équipe de gestion des comptes clients. Chez UKG, nous favorisons une culture d'entreprise qui favorise le succès à tous les niveaux, en donnant la priorité à nos employés. Malgré les défis de taille, UKG offre un soutien précieux à ses équipes de vente pour leur épanouissement. Les avantages sont tout aussi substantiels : vous pouvez soutenir les solutions que vous vendez en toute confiance, sachant que vos clients bénéficieront d'un service de qualité supérieure. Leur décision de continuer à travailler avec UKG sera une grande satisfaction !
En tant que directeur, vous serez responsable d'aider votre équipe à dépasser les objectifs de chiffre d'affaires annuels pour les clients UKG Pro, Dimensions et Ready, dans tous les segments et tous les secteurs d'activité. Votre priorité sera d'optimiser l'offre de produits pour notre clientèle, ainsi que la fidélisation et la satisfaction de nos clients.
La collaboration est essentielle : vous travaillerez en étroite collaboration avec vos collègues des ventes et la haute direction de tous les secteurs fonctionnels afin d'établir des partenariats solides qui favoriseront un succès exceptionnel pour votre équipe et nos clients. Soutenu par des équipes avant-vente et opérationnelles commerciales performantes, ce poste relève directement du vice-président des ventes Canada.
**Notre destination**
**Responsabilités :**
- Atteindre et dépasser les objectifs de chiffre d'affaires.
- Définir et mettre en œuvre une stratégie commerciale dynamique pour générer une forte croissance annuelle du chiffre d'affaires.
- Favoriser le succès à long terme en mettant l'accent sur l'encadrement, le développement et la constitution d'équipes performantes afin d'assurer une croissance annuelle du chiffre d'affaires.
- Établir les meilleures pratiques et indicateurs de vente pour la croissance, la précision et l'intégrité du pipeline, la justesse des prévisions, la connaissance des produits et du secteur, ainsi que la standardisation des stratégies de vente et des analyses de comptes.
- Maintenir les relations avec les clients clés et élaborer et mettre en œuvre des stratégies de vente.
- Créer et promouvoir une culture d'entreprise axée sur le client et l'engagement des employés, en montrant l'exemple grâce aux valeurs d'UKG : solidarité, bienveillance et croissance.
- Organiser des rencontres hebdomadaires avec chaque gestionnaire des ventes afin d'examiner le pipeline, l'activité commerciale et les obstacles.
- Favoriser la collaboration entre les équipes de vente pour améliorer le rendement de chacun.
- Fournir une rétroaction à la direction d'UKG sur les tendances et les méthodes du marché afin d'atteindre plus efficacement nos objectifs grâce à un service à la clientèle de qualité. ,
**Qualifications de base :**
- Plus de 5 ans d'expérience en gestion d'équipes diversifiées dans les domaines de la vente, de l'avant-vente ou d'organisations similaires
- Au moins 5 ans d'expérience en vente auprès de cadres dirigeants.
**Qualifications souhaitées :**
- Expérience avérée en direction ou en vente de solutions logicielles SaaS/WFM/HCM auprès de cadres dirigeants.
- Expérience avérée au sein d'une organisation hautement matricielle et dans l'établissement de relations solides entre tous les services.
- Excellentes compétences interpersonnelles et intelligence émotionnelle, avec une capacité à recruter, intégrer et former de nouveaux commerciaux.
- Dépassement constant des quotas et des objectifs de l'équipe.
- Excellentes compétences en négociation et en communication écrite et orale
. - Expérience de direction d'équipes de vente performantes dans tous les segments.
- Licence ou l'équivalent
*** Le bilinguisme est un atout. Déplacements :**
- Possibilité de voyager jusqu'à 25 %
**Profil de l'entreprise :**
UKG est la plateforme de gestion des effectifs qui met les informations stratégiques qui les concernent à l'œuvre. Grâce à la plus riche collection de perspectives sur la main-d'œuvre qui soit et à notre IA au service des personnes, notre capacité de révéler des manières inédites d'établir la confiance, d'amplifier la productivité et d'autonomiser les ressources humaines est inégalée. Cette expertise procure à notre clientèle les données stratégiques nécessaires pour relever tous les défis dans n'importe quel secteur, parce que les organisations qui excellent savent que leur effectif est ce qui propulse leur avantage concurrentiel. Découvrez plus de détails sur ukg.com.
Employeur souscrivant au principe de l'égalité d'accès à l'emploi UKG est fier d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi et s'engage à maintenir un milieu de travail diversifié et inclusif. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, à la couleur, à la religion, au sexe, à l'âge, au handicap, à l'état matrimonial, à la situation familiale, à l'orientation sexuelle, à la grossesse, à l'information génétique, à l'identité de genre, à l'expression de genre, à l'origine nationale, à l'ascendance, au statut de citoyen, au statut d'ancien combattant et à tout autre statut protégé par les lois fédérales, provinciales ou locales contre la
discrimination. Accommodement aux handicaps UKG s'engage à fournir un accommodement aux personnes handicapées durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous à
*Candidats du Québec: Bien que le français soit exigé pour les postes au Québec, l'utilisation de l'anglais est également requise en raison de la nature mondiale de l'entreprise et de ses affaires, de même que de la nécessité d'interagir avec les employés ou les partenaires du siège américain d'UKG et de ses bureaux internationaux.
*Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites.
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Customer Account Management Representative Senior
Posted 17 days ago
Job Viewed
Job Description
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
- Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages.
- Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.
- Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.
- Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved.
- Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities.
- Coordinate and lead Aircraft delivery activities with the customer an internally to ensure a seamless process and amazing customer experience while meeting company delivery schedule targets.
**How to thrive in this role? Skills, knowledge & experience:**
- You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor.
- You have a minimum of ten (10) years related experience in business or commercial aviation.
- You have a minimum of two (2) years related experience in a customer facing role.
- You have excellent organizational and planning skills, can set priorities in order to achieve important milestones. You will be able to demonstrate solid project management skills.
- You can understand complex technical specifications and certification constraints and possess the capacity to become a product expert on complex product offerings.
- You have exceptional communication skills; can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, high net worth individuals, flight crew, maintenance and technical personnel.
- You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation.
- You have strong customer orientation.
- You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.
- You are fluent in both French and English (written and spoken), Other languages would be an asset.
- You can support a flexible work environment and available to travel.
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Customer Account Management Representative Senior
**Primary Location** Completion Center
**Organization** Aerospace Canada
**Shift** Day job
**Employee Status** Regular
**Requisition** 8909 Customer Account Management Representative Senior