73 Dispatcher jobs in Canada

Job Description

Salary:

Position Title : Dispatcher

Reports to : Shipping Supervisor

Success

To be successful in this role, the Dispatcher is fully engaged and is always willing to go above and beyond to create a great experience with Wholesome Kids customers through the interactions with drivers, customer service and delivery application. Good relationship building skills are needed to excel with drivers and internal team members. The main goal is to ensure all the delivery orders are uploaded properly and timely manner and route optimization. Furthermore, the compliance to driver scheduling, QA monthly contractor documentation, app training to drivers, informing Customer Care if food is late / answering queries, and post inspection daily of the fleet.

The Role

The Dispatcher is responsible for software utilization and optimization and other duties as assigned by Management. This includes ensuring scheduling the drivers and correct delivery manifests are current with the software and ensuring driver reviews are shared with the Shipping Supervisor and Customer Service.

Qualification and Experience

• 
  At least 2 years of experience in customer service, outbound logistics (dispatch application), excellent attitude, initiative and attendance
• 
  Proficient in MS Word, Excel, Outlook + Badger/GPS (CIGO recommended)
• 
  Working in a fast-paced environment with tight timelines
• 
  Can work well independently as well as in a team
• 
  Organized with the ability to prioritize and manage time well
• 
  College Diploma or University Degree is an asset
• 
  Values and seeks feedback from others
• 
  Models and upholds the companys charter and values
• 
  Displays a high level of Integrity

Duties and Responsibilities

• 
  Being on site at 6:00am, flexibility is an asset
• 
  Ensuring all routes are on-routed in the delivery application (accurate and on-time)
• 
  Routing optimization and identifying cost improvements (use of 407)
• 
  Providing reports to Accounting to enable accurate invoicing for contractors
• 
  Training and monitoring drivers through delivery application
• 
  Assist in tracking driver issues and coach to correct / identify root cause issues
• 
  Optimized the coordination of drivers to make food pick-ups for production as required
• 
  Resolve issues regarding shipped orders directly with drivers and Customer Care
• 
  Ensure compliance to legal regulations and company policies
• Provide recommendations/improvements to Management

Job Description

Salary:

About Element Event Solutions

Element Event Solutions is Canadas premier provider of tent and event services,orchestratingover 30,000 memorable eventsannuallyin partnership withtopvenues, caterers, planners, corporate partners,andprivatehosts.Establishedin 1911 as Chair-man Mills,our company has grown through a legacy of excellence with renowned brandsincluding Event Rental Group, Contemporary Furniture Rentals, Regal Tent Productions, Advanced Tent Rental, A&B Partytime, Loungeworks, MacFarlands Events, and Higgins Event Rentals.

Driven by our mission to craft engaging spaces that foster remarkable experiences and connections, we provide the infrastructure essential for Canadians to unite through social, corporate, philanthropic, and community gatherings. Proudly Canadian-owned and operated, we are committed to family values and investing in our local communities.

Position Summary

The Dispatcher is a critical role within our operational center of excellence. The role contributes to the delivery of our customer service excellence strategy in ensuring that the Companys 4 mandates of: 100% Complete load, 100% Quality Product, 100% On-Time Performance and 100% Inventory Control & Accuracy are met as indicated in the Essential Job Functions below.

Schedule

Mon - Fri 9:00 am - 5:00 pm with the flexibility to work evenings and weekends when required. Schedule is subject to change based on business needs.

Key Responsibilities

• Cultivates strong relationships with warehouse and logistics staff including Department Managers, Customer Service Reps, Lead Hand, Dispatchers, Order Pickers, Stagers, Drivers, and Customers (internal and external).
• Oversees Drivers and Driver Helpers.
• Monitors current KPIs with respect to inventory control with the target being 100% complete loads, product quality, on-time delivery and pick-ups.
• Ensuring POR Dispatch module is up-to-date.
• Assess Drivers and Helpers daily to meet and exceed performance standards including customer expectations / standard, driving performance and fleet maintenance.
• Ensures that the Drivers are following all practices deemed essential by the provincial and federal government and the Manager at specific location.
• In collaboration with the Manager, conducts performance scorecard reviews for each Driver and Helper on a quarterly basis.
• Conducts load calculations and routing knowing daily where we stand against capacity. Ensures that loads and routes are completed daily and in advance according to order volume and size. Assigns loads to vehicles Drivers and Helpers accordingly.
• Prioritizes work, runs based on urgency and importance.
• Provides delivery crews with information about orders, traffic, obstacles, and requirements.
• Ensure that trucks are in good condition when they are received or returned.
• Consults with and cultivate strong relationships with internal customers, stakeholders, and external customers to address questions, problems, and requests for service or equipment.
• Enter data in computer system and maintain logs and records of calls, activities, and other information.
• Records, answers, reconciles and / or files customer requests, expenses, inventory, and other dispatch information.
• Has strong working knowledge of the warehouse layout and product knowledge.
  
  

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Customer Centricity: Providing service excellence to both internal and/or external customers.
• Initiative: In dealing with different situations proactively seizes opportunities.
• Results Focus: Focuses efforts on achieving high quality results.
• Fostering Communication: Listens effectively with a wide range of audiences, remain non-confrontational and promote dialogue while building consensus.
• Exemplifying Integrity: Treats others fairly and respectfully.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
• General Interpersonal Skills: an ability to remain calm, influence without authority.
• Agile and adaptable to different situations.
  
  

Requirements & Qualifications

• Knowledge of company products considered an asset
• WHMIS / Safety Awareness Certified.
• Working knowledge of MS Office (required) and Point of Rental Software (strongly preferred).
• Demonstrated ability to embrace and learn new workflows and technology.

• Ability to work flexible schedule that includes evenings, weekends, and holidays.
  
  

Other Skills/Abilities

• Can positively deal with demanding timelines and stressful situations
• Willing to work irregular and/or long hours

• Flexible to work at the other GTA locations (North York, & Etobicoke when required).

Job Description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

At First Student, our Dispatchers are a constant reflection of our companys commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment youll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, youll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."

Job Description

About Us:

RG Henderson, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our team!

Position Summary:

In the role of Dispatcher the primary responsibility is providing exceptional service to our customers by managing the schedules of our technician team, and organizing and prioritizing workload. The Dispatcher must thrive in an extremely fast paced work environment with high deliverables, and develop excellent working relationships with the technician team. This role will report into the Customer Service Manager.

Responsibilities Include:

• Manage technician communication through inbound/outbound phone calls, email, and text message
• Process customer orders (service tickets) through the computer system, ensuring accuracy
• Be proactive in scheduling and coordinating completion of service orders
• Maintain strong working relationships with the Service Technicians and Service Department
• Responsible for coordinating the daily workflow for Service Technicians
• Route technicians to scheduled jobs with attention to efficiency and customer satisfaction
• Ensure balanced workload for technicians and progression of service orders to completion, to meet monthly service budget targets
• Other duties as assigned

Qualifications:

• 3 to 5 years of customer service experience
• Minimum high school education or equivalent
• Intermediate computer skills: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
• Ability to type 45 wpm
• Strong data entry skills, basic math and proofreading abilities
• Ability to work in a high pressure, fast paced environment
• Team orientated and customer service approach to work
• Strong time management, organization and multitasking abilities
• Excellent communication skills over the phone, in person, and through email
• Knowledge of industrial kitchen equipment would be considered an asset

RG Henderson, a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability related accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.

Job Description

The starting wage for Dispatch is $16.00 per hour for the first 30 days and then $16.50 after that.

We are currently hiring for 20/08 - Monday-Thursday AND 16/24 Friday/Saturday and Sunday.

Duties:

• Dispatching drivers.
• Answering phones and documenting all paperwork on each shift.
• Track and monitor the GPS of security vehicles on a large dispatch map.
• Communication skills: You will be listening and speaking to people by phone, in stressful situations and must record the information accurately.

Qualifications:

• 18 years or older.
• Your ability to listen, speak clearly, and communicate effectively is a necessary part of the job.
• Reliable transportation to/from work.
• Comfortable with computers and technologies.
• Can easily interpret online maps, GPS-style mapping systems, and map books.

Job Description

*NOTE – applicants must be prepared to participate in the interview process via phone and/or video conference.*

EMPLOYMENT TYPE: Permanent Full-time

WORKING HOURS: Sundays to Thursdays | 10:45PM - 7:15AM (Midnights)

POSITION SUMMARY

The purpose of the Dispatcher role at Lakeside Gas Services is to support scheduling and communication for our field operators by providing exemplary skills in communication, logistics, and multitasking.

PRIMARY RESPONSIBILITIES

The primary responsibilities for this position include, but NOT limited to the following –

• Receive and process requests for residential/commercial service and schedule Technicians as appropriate.
• Process and transmit information and instructions to co-ordinate the activities of Technicians using a variety of computer-aided communications and dispatching programs.
• Maintain familiarity with Lakeside’s service agreements to ensure rapid resolution when customers are experiencing problems.
• Dispatch service calls in a timely manner to meet service level agreements and customer expectations.
• Dispatch personnel according to predetermined schedules and work orders, or as required due to emergency situations.
• Ensure that all calls are coded out prior to the end of assigned date in order to eliminate/reduce calls on the Daily Coding Report.
• Follow-up with Technicians as result of the Daily Coding Report; determine the cause (why call was not coded).
• Monitor Technicians assignments and locations to ensure that appointments are being met.
• Be proactive and make outbound phone calls to generate more work for Technicians.
• Identify and report potential/areas of improvement of field staff to Supervisor/Team Lead.
• Cooperate in the scheduling and task delegation of team members to ensure appropriate level of dispatch coverage.
• Maintain workload at optimal productivity levels to improve operational efficiency.
• Participate as needed, in special adhoc department projects and meetings.
• Perform other duties as assigned.

EDUCATION AND EXPERINCE REQUIREMENT

• Must have obtained an Ontario high school diploma or equivalent.
• Asset to have obtained post-secondary diploma in Business Administration or Emergency Telecommunications or equivalent combination of education and experience.
• 2-3 years Dispatch and/or Customer Service experience. Experience in Service Dispatching is an asset.
• Be available to work public holidays if the day falls on your scheduled shift.
• Exceptional computer skills (MS Office, Intermediate Excel).

ADDITIONAL REQUIREMENTS

• Be available to work public holidays if the day falls on your scheduled shift.
• Flexibility is key – applicants must be open to working voluntary/mandatory extra hours, willing to work at a fast pace, open to working evening shifts and adapt to changing schedules as required due to business operational needs.
• Ability to operate a computer and learn a variety of software related to job duties.
• Ability to work independently and in a team environment, demonstrate resourcefulness, and conflict resolution skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

At Lakeside Gas Services, our belief is that diversity and inclusion are fundamental and integral part of its business innovation and growth.

We are committed to building diverse and inclusive teams within an equitable workplace for our staff to collaborate and bring their true selves to work. We also strive to provide an accessible candidate experience for our prospective staff with various abilities. Please let us know if you need any accommodations during the recruitment process. Lakeside continues to actively address and improve on issues of inequity and systemic bias to support our diverse talent, clients, and communities.

For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario and Quebec, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.

For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario and Quebec, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.

Job Description

Dispatcher

SOUTHLAND Transportation is excited to be expanding into Regina for the 2025 - 2026 school year and is currently hiring a part-time Dispatcher to join our growing team! This is a great opportunity to join a reputable transportation company that values work-life balance, professional growth, and operational excellence.

We’re looking for an organized, customer-focused professional who thrives in a fast-paced environment and enjoys playing a key role in supporting safe and efficient school transportation.

Available shift is 6:30 am to 11:30 am.

Why You Should Choose SOUTHLAND

• Competitive wages
• Monday to Friday schedule (no mandatory nights or weekends)
• Employee recognition programs
• Professional development and career growth opportunities
• Be part of a team making a positive impact in your community
• Supportive work culture focused on fairness, safety, and service excellence

Principal Duties and Responsibilities

• Coordinate daily dispatch of school bus and van drivers to ensure routes run smoothly and safely
• Monitor vehicle activity using GPS systems (e.g., Zonar) and communicate real-time updates to the team
• Post route delays using BusPlanner to keep families and schools informed
• Serve as the main point of contact for drivers, relaying updates, route adjustments, or emergency information
• Track attendance, vehicle coverage, and report any concerns to Operations
• Assist with scheduling charters and responding to public or driver inquiries
• Support new driver onboarding through route briefings and orientation
• Ensure compliance with internal procedures and promote consistency and fairness across the team
• Perform general office duties as required

Qualifications and Skills

• Experience in dispatch or logistics preferred (school bus experience is an asset)
• Strong organizational, communication, and problem-solving skills
• Ability to stay calm and think clearly in time-sensitive situations
• Proficiency with Microsoft Word, Excel, and Outlook
• Familiarity with Zonar (real-time monitoring) and BusPlanner (late notifications) is an asset
• Local knowledge of Regina and surrounding areas
• Commitment to safety, customer service, and teamwork