123 Dispatcher jobs in Canada
Dispatcher
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Introduction
Patient Transport Services is Manitoba's premier and largest provider of non-emergency patient transport and we set the standards when it comes to non-urgent patient care. Since inception, Patient Transport Services has been committed to providing the highest quality service for our patients. This dedication to high standards has laid the foundation for what we've become known for and continues to propel our success today. It's this commitment to excellence that has earned us the distinction of being the #1 provider of choice for patient transports in Manitoba
Our people make the difference and currently we are seeking two experienced Dispatchers to join our growing Dispatch team, if you are a self starter, attentive to detail, an excellent problem solver, and able to work with little to no supervision and are looking for an exciting opportunity to provide an outstanding customer experience to our client groups then this role is for you
Duties
The Dispatcher is responsible for the scheduling and dispatch of crew members to various healthcare facilities and private residences within our service areas, our dispatchers act as our liaison between our different client groups, our crew members and relevant stakeholders. The role provides timely support in a fast paced, high call volume office environment, our ideal candidate is able to manage competing priorities, able to pay attention to minute details, and thrives in a constantly changing environment. The Dispatcher relays work orders, messages, and information to or from drivers and supervisors using telephones and two-way radios. The Dispatcher schedules and dispatches workers and drivers to appropriate locations according to requests, specifications, or needs, using radios or telephones.
Essential qualifications
- Experience in a similar role delivering excellent customer service.
- Strong organizational and time management skills
- Ability to communicate effectively with clinical staff, patients, and other stakeholders while conveying professionalism and authority at all times.
- Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
- Ability to pay attention to details.
- Excellent analytical and problem-solving skills.
- Ability to work collaboratively with others and contributing to a respectful workplace.
- Experience using Microsoft Office Suite (Word, Excel, Power Point, Outlook).
Desired
- Proficiency in using dispatching software and GPS systems.
- Experience working in emergency or nonemergency medical transport
- Knowledge of geographic locations and road networks within service area.
- Post secondary education in a related field.
Conditions of Employment:
· Must be legally entitled to work in Canada.
· Satisfactory Criminal Record Search with Vulnerable Search, Adult Abuse Registry Check & Child Abuse Registry Check
· Ability to work overtime and weekends
Patient Transport services believes in equipping our people to excel in their roles through extensive trainings to deliver the standard of service our clients expect from us. We offer an extensive in-house training for our dispatchers that is delivered on site. Those who work for Patient Transport Services are provided with:
- 2 Full Uniform Sets
- Health Benefits, including Life Insurance, and Dental.
- A rotational schedule (4 days on/4 days off).
- Paid on-site training.
- Secure, long-term employment in a growing industry.
- Starting Wage $20.16 per hour.
Experience:
· Customer Service: 1 year (required)
· Administrative: 1 year (required)
Job Types: Full-time, Permanent
Pay: From $20.16 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
Ability to commute/relocate:
- Winnipeg, MB R3E 1G7: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Administrative: 1 year (preferred)
- Dispatching: 1 year (preferred)
Work Location: In person
Dispatcher
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Job Description
Switzer-CARTY is the fastest growing privately held school bus company in Ontario and one of the largest school bus operators in Ontario, transporting over 100,000 students each day. Recognized as a leader in the industry, Switzer-CARTY is known for delivering superior customer service and having a strong commitment to building a culture that values people and supports employees in doing their best work.
Switzer-CARTY is seeking to add a Full-Time Dispatcher to join the current operations team in our Mississauga Branch's Small Bus Division.
JOB SUMMARY
Duties and Responsibilities
The Dispatcher position will be a full-time salaried position, Monday to Friday, reporting to the Branch Manager. The primary responsibilities of this position include cultivating strong relationships with drivers and customers to always provide exceptional service.
Primary Responsibilities
· Schedule drivers to cover open routes, absences and charter work.
· Booking charters with school and general public.
· Maintain communication and act as a first contact and support for drivers needing assistance and guidance while they are on their bus routes and performing charters.
· Quickly assess incoming information, prioritize situations and make appropriate decisions while working under tight deadlines.
· Work closely with the Shop Manager to assist in scheduling vehicles to be at the shop for preventive maintenance and ministry inspections.
· Collaborate with all departments to ensure information is shared in a timely fashion.
· Live driver attendance tracking with BusHive and Payroll related tasks (BusHive).
KNOWLEDGE AND SKILLS
· Strong Organizational Skills – ability to organize, prioritize and maintain accurate and up-to-date records and follow-up to ensure task completion.
· Superior Time Management Skills and the ability to multi-task and work in a fast paced environment.
· Strong Interpersonal Skills – ability to build and maintain positive relationships with drivers, branch manager, and customers by being an active listener, showing empathy and compassion.
· Ability to remain calm, clear and in control especially in emergency situations.
· Superior Communication Skills – ability to be an active listener, speak clearly, communicate effectively.
· Problem Solving – ability to assess situations and find effective solutions to resolve problems in a timely manner.
· Perform other related duties depending on branch needs.
EDUCATION:
High School Diploma or academic equivalent.
QUALIFICATIONS:
· 1 year of school bus industry experience and/or dispatch experience.
· 1 year of experience in a customer service-related position.
· Accurate and efficient keyboarding skills.
· Strong knowledge of Microsoft Office (Excel, Word).
· Ability to be flexible in availability of hours of work especially in September/October.
· Requires regular attendance throughout the school year (September to June).
· B License is an asset and candidates may be asked to occasionally cover open routes or book offs.
Switzer-CARTY welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Pay: $48,000.00-$52,000.00 per year
Work Location: In person
Dispatcher
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About Us
The Miller Group, a subsidiary of Colas Canada, is a Canadian leader in the construction and maintenance of transportation infrastructure since 1917.
We provide exceptional customer service and operational support using our time-proven construction methods and innovative technologies, alongside the highest quality products and materials.
We leverage our global network to foster positive relationships that make a lasting difference in the communities where we live and work. Whether it is making your commute more efficient, keeping our communities safe, or making remote areas more accessible, at Miller we are proud to Build Greatness in everything we do.
Minimum Qualification
- High school degree or equivalent
- 1-3 years of experience in a similar role (e.g., scale operation, dispatch, or site administration), preferably in construction or aggregates
- experience in dispatching vocational or long haul trucks
- Attention to detail and a high degree of accuracy in recording and reporting data
- Excellent verbal and written communication skills and superior customer service skills
- Willingness to work extended hours/on call
Preferred Qualification
- Safety orientation with working knowledge of OHSA, an asset
- Ability to manage stress and multitask in a fast-paced environment
- Previous experience in a dispatch position
- Proficiency with MS Office focusing on Word and Excel, and superior data entry skills
Main Responsibilities
- Manage dispatching software system
- Receive orders from customers and keep them informed on status of dispatch
- Establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time. Process order entry & track scheduling through GPS verification
- Operate the weigh scale to accurately record weights of incoming and outgoing trucks and materials
- Generate and distribute scale tickets and ensure all information is properly documented (truck ID, material type, destination, etc.)
- Input data into scale management software and ensure reporting is aligned with operational and billing requirements
- Receive daily Bills of Lading (BOL) from drivers and enter in SharePoint system
- Monitor daily driver work logs and ensure charge codes are correct for accurate payroll processing
- Generate and manage all scheduled reports, such as, sales, safety operational etc.
- Ensure completion and compliance of the daily Job Hazard Analysis
- Accept and coordinate customer orders
- Schedule employees and equipment to ensure efficient aggregate deliveries
- Resolve customer complaints in a timely and professional manner
- Assist with both manual and computerized record keeping
- Resolve scheduling or other discrepancies that may arise
Culture
At Miller, we want every employee to feel connected, where creativity and innovation thrive, and your contributions make a real impact. Our supportive and inclusive atmosphere encourages open communication, ensuring every team member feels heard and valued. With a commitment to flexibility, opportunities for professional development, and a shared passion for excellence, we are more than just colleagues – we are a community dedicated to Building Greatness together.
If you are seeking a workplace that values employees, challenges you to reach new heights, and celebrates your achievements, Miller is the place for you. Build your career with us
Miller is proud to provide this unique career opportunity, we offer continuous learning, opportunity for growth, and a competitive compensation package. At our core; we are our people. We succeed because we respect our people and invest in their development, safety and well-being. Miller is an equal opportunity employer. We believe that diversity and inclusion are key attributes to building greatness. Miller's core values of Integrity and Community welcomes everyone, at work and in the community, and our value of Accountability, means that we own our actions, our decisions and our results. As a Miller employee, this will ultimately be your commitment to our inclusive culture.
We will contact candidates selected for an interview. Accommodation for applications with disabilities will be made during the recruitment process when requested.
Dispatcher
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Job Summary
We are seeking a dedicated and detail-oriented Dispatcher to join our dynamic team. The ideal candidate will play a crucial role in coordinating transportation logistics, ensuring timely and efficient dispatching of freight. This position requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment. We are seeking a bilingual individual who is fluent in both English and French.
Duties
- Manage daily dispatch operations, ensuring timely delivery of freight.
- Utilize phone systems and dispatching software to communicate effectively with drivers and clients.
- Coordinate transportation planning and optimize routes using GIS technology.
- Collaborate with third-party logistics (3PL) providers to streamline operations.
- Monitor freight movement and address any issues that may arise during transit.
- Provide exceptional customer service by effectively communicating with clients regarding shipment status.
Qualifications
- Experience in dispatching or transportation planning is preferred.
- Familiarity with phone systems and data entry processes.
- Knowledge of GIS technology is a plus.
- Strong organizational skills and attention to detail are essential.
- Excellent communication skills, both verbal and written, to facilitate effective interactions with drivers, clients, and team members.
- Ability to work well under pressure while managing multiple priorities.
Join our team as a Dispatcher and contribute to the success of our logistics operations while developing your career in the transportation industry
Job Type: Full-time
Work Location: In person
Dispatcher
Posted today
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Job Description:
We are currently seeking a reliable and organized Tow Dispatcher to join our team. As a dispatcher, you will be the first point of contact for customers in need of roadside assistance or towing services. You'll coordinate the daily operations of our tow truck drivers to ensure prompt and efficient service delivery.
Key Responsibilities:
- Answer incoming calls and respond to customer requests in a timely and professional manner
- Dispatch tow trucks to service calls using dispatch software or radio communication
- Communicate with drivers to monitor job progress and location updates
- Maintain accurate records of all calls, dispatched jobs, and service times
- Coordinate with law enforcement, motor clubs, and insurance companies when necessary
- Handle customer inquiries, provide estimates, and resolve complaints or issues
- Monitor driver routes to ensure efficiency and compliance with safety standards
- Perform other administrative or support duties as needed
Requirements:
- High school diploma or equivalent
- Prior experience as a dispatcher (preferably in towing or transportation) is a plus
- Excellent communication and customer service skills
- Ability to stay calm and focused in high-pressure situations
- Strong organizational skills and attention to detail
- Familiarity with dispatch or GPS tracking software preferred
- Must be able to work flexible hours, including nights, weekends, or holidays if required
Job Type: Full Time
Pay: $18-$3.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Extended health care
Schedule:
- 10 hour shift
- 12 hour shift
- Weekend
- Holidays
- On call
Job Types: Full-time, Permanent
Pay: 18.00- 22.00 per hour
Work Location: In person
Dispatcher
Posted 10 days ago
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**At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.**
At First Student, our Dispatchers are a constant reflection of our companys commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.
At First Student, we are proud to offer:
Tremendous Career Advancement Opportunities due to a strong presence across North America
Positive and rewarding work environment
Dispatcher Responsibilities:
Oversees all routes and scheduling of buses
Counsels and coaches drivers and monitors
Handles heavy phone and radio traffic
Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer
May handle charter reservations, billing, or driver payroll
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Assists with supervision of day-to-day operations
Dispatcher Experience and Skills Required:
3-5 years experience
High school diploma or equivalent
Basic knowledge of radio dispatch equipment
Excellent communication and customer service skills
Ability to deliver under time constraints and deadlines
Previous terminal operations, dispatch, or driver experience
Computer literate
Subject to background check
First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment youll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, youll also enjoy security, a brilliant future, and excellent training.
Apply today to join our team!
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."
Dispatcher
Posted 11 days ago
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A DIVISION OF NATIONAL EXPRESS LLC
National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC's corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.
**Responsibilities:**
+ Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
+ Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
+ Communicates all relevant details of driving assignments to drivers to ensure proper execution.
+ Assist drivers with routing directions and directs them to perform special services when required.
+ Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
+ Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
+ Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
+ Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.
+ Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
+ Maintains high compliance to dispatch standard operating procedures.
+ Handles customer concerns and requests for information in an expeditious and professional manner.
+ Escalates unresolved issues to management as appropriate.
+ Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
**Qualifications**
+ High school diploma or GED
+ Previous dispatch experience is preferred;
+ Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
+ Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
+ Ability to read and interpret documents and instructions from customers and other team members
+ Ability to perform work activities requiring cooperation and instruction
+ Ability to function in a fast-paced environment, under substantial pressure
+ Ability to work within the appropriate level of independence
+ Ability to problem solve
+ Ability to operate two-way and emergency radio systems
+ Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
+ Ability to use Microsoft Office Program and computerized routing software.
+ Ability to work independently
+ Ability to read road and street maps
+ Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
+ Bi-lingual abilities a plus
Stock Transportation is an Equal Opportunity Employer
_National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers._
For more information please visit or Words_** _: Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit, CMF 88, 88M, 88N, 88Z_
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Dispatcher
Posted 17 days ago
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Job Title: Dispatcher
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental andvision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
What you'll be working on:
Supports Savers vision by coordinating the daily activities of a team of drivers operating trucks for a route collection program. Dispatchers help direct the collection of donations as well as the delivery of donations to Savers stores in the most efficient manner. Dispatchers are also responsible for collecting all of the daily route data and entering the data in the information management system.
+ Operate computer-aided communications and dispatching equipment
+ Assist with setting up the daily routes and assignments
+ Communicate add-ons and cancellations to drivers
+ Understand local streets and help drivers, when needed, complete routes and any other assigned stops efficiently through verbal communication
+ Assist drivers with unexpected situations at donor's homes
+ Document driver start times, ending times, breaks, lunches and estimated pick-ups
+ Process and transmit information and instructions
+ Schedule assignments and coordinate activities of drivers
+ Act as liaison between donors, drivers, dispatch personnel according to schedules and work orders
+ Follow up on issues with donor pick-ups
+ Account for all of the driver's daily paperwork
+ Perform other duties as assigned
What you have:
+ General knowledge of the highway systems in which the drivers work
+ Demonstrate professional interpersonal relationship skills
+ Demonstrated strong customer service skills
+ Demonstrate skills showing initiative, personal responsibility and accountability
+ Strong working knowledge of managing two way communications
+ Demonstrated organization skills
+ Ability to communicate orally and in writing
+ Ability to multi-task several incoming and outgoing communications at any one given time
+ Ability to interpret instructions furnished in written, oral, diagram, or schedule form
+ Ability to set priorities, meet deadlines with flexibility, and multi-task with minimal direction
+ Ability to be detailed-oriented
+ Ability to work in fast paced environment with pressure to meet deadlines
+ Ability to work within Savers culture
Minimum Required Education, Training and Experience:
+ High School Diploma or equivalent
+ 1 - 2 years prior work experience in distribution, logistics, customer service or call center helpful
+ Knowledge and Experience with Business Equipment and Computer Applications:General office equipment, Microsoft Windows, Microsoft Office (Outlook, Word, Excel), search tools, map tools and other information management systems
+ Knowledge of DOT, OSHA, state and Savers safety regulations and requirements
Physical Requirements:
+ Ability to sit, stand, walk and speak
+ Accommodations made for mobility and/or visually impaired applicants
Minimum Age Requirements:
+ Must be at least 18 years of age.
FLSA: Non-Exempt
Travel: Related to position only within geographical area and essential functions or other areas as assigned
Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.
Dispatcher
Posted today
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Job Description
Main Duties
Schedule and dispatch cleaning crews for kitchen exhaust, duct, and equipment cleaning services
Monitor and adjust daily routes to maximize efficiency and minimize downtime
Communicate with customers to confirm appointments, provide updates, and resolve scheduling issues
Coordinate with field technicians to ensure job readiness, including access, tools, and special instructions
Track vehicle locations via GPS and ensure adherence to schedules
Maintain accurate records of service requests, completed jobs, and technician availability
Support emergency or after-hours dispatch as needed
Collaborate with operations and fleet managers on maintenance schedules and technician assignments
Work Environment
Fast passed environment with physical demands includes walking and standing, bending, crouching
Requirements
Minimum 2 years of dispatch or scheduling experience , preferably in service or trade industries
Strong communication, organization, and multitasking skills
Proficiency with dispatch or ERP software (e.g., Aspire, ServiceTitan, or similar)
Familiarity with route planning, GPS tracking systems , and service ticketing
Ability to stay calm under pressure and adapt to changing situations
Knowledge of commercial kitchen cleaning or facility maintenance is an asset
Benefits
Competitive wages are paid twice monthly.
Competitive pay and a comprehensive benefits package
A supportive team and a growth-oriented work culture
On-the-job training with opportunities for career advancement
The chance to be part of a company committed to health, safety , and cleanliness standards in commercial environments
Dispatcher
Posted today
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Job Description
The starting wage for Dispatch is $16.00 per hour for the first 30 days and then $16.50 after that.
We are currently hiring for 20/08 - Monday-Thursday AND 16/24 Friday/Saturday and Sunday.
Duties:
- Dispatching drivers.
- Answering phones and documenting all paperwork on each shift.
- Track and monitor the GPS of security vehicles on a large dispatch map.
- Communication skills: You will be listening and speaking to people by phone, in stressful situations and must record the information accurately.
Qualifications:
- 18 years or older.
- Your ability to listen, speak clearly, and communicate effectively is a necessary part of the job.
- Reliable transportation to/from work.
- Comfortable with computers and technologies.
- Can easily interpret online maps, GPS-style mapping systems, and map books.