Head of instructional design
Mississauga, Ontario
Citigroup
Posted today
Job Viewed
Job Description
The Learning Design & Dev Grp Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
**Responsibilities:**
+ Leverages knowledge and experience to manage processes that improve organizational effectiveness globally.
+ Collaborates with team members to ensure successful completion of work across the team globally.
+ Accountable for the design and development leading edge learning solutions in line with the L&D strategy
+ Proactively identifies, scopes and prioritizes the L&D opportunities to support business achievement
+ Provides success criteria and total solutions blueprint for each initiative
+ Validates the L&D solutions with the Learning Advisor and the relevant team members
+ Advises on build or buy process for new solutions, including the repurposing of existing tools
+ Maintains the integrity of solutions through continuous review and retirement of products as appropriate
+ Cultivates and maintain trusted partnership with connected to Learning
+ Stays informed on market trends (both learning and financial industry) and employee best in class solutions to provide performance support
+ Leads a team of designer professionals
+ Maintains external network to stay informed on future of learning and implement that within Citi
+ Manages design budget for their group
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications:**
+ 10+ years of experience
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Proficient in Microsoft Office with an emphasis on MS Excel
+ Self-motivated and detail oriented
**Education:**
+ Bachelor's/University degree, Master's degree preferred
---
**Job Family Group:**
Human Resources
---
**Job Family:**
Talent, Development, Learning & Engagement
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Leverages knowledge and experience to manage processes that improve organizational effectiveness globally.
+ Collaborates with team members to ensure successful completion of work across the team globally.
+ Accountable for the design and development leading edge learning solutions in line with the L&D strategy
+ Proactively identifies, scopes and prioritizes the L&D opportunities to support business achievement
+ Provides success criteria and total solutions blueprint for each initiative
+ Validates the L&D solutions with the Learning Advisor and the relevant team members
+ Advises on build or buy process for new solutions, including the repurposing of existing tools
+ Maintains the integrity of solutions through continuous review and retirement of products as appropriate
+ Cultivates and maintain trusted partnership with connected to Learning
+ Stays informed on market trends (both learning and financial industry) and employee best in class solutions to provide performance support
+ Leads a team of designer professionals
+ Maintains external network to stay informed on future of learning and implement that within Citi
+ Manages design budget for their group
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications:**
+ 10+ years of experience
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Proficient in Microsoft Office with an emphasis on MS Excel
+ Self-motivated and detail oriented
**Education:**
+ Bachelor's/University degree, Master's degree preferred
---
**Job Family Group:**
Human Resources
---
**Job Family:**
Talent, Development, Learning & Engagement
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
0
Assistant Vice President, Instructional Designer - Learning Design and Development
Mississauga, Ontario
Citigroup
Posted today
Job Viewed
Job Description
At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's **Human Resources (HR)** team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.
We're currently looking for a high caliber professional to join our team as **Assistant Vice President, Learning Design and Development Senior Analyst (Instructional Designer)** This role offers a hybrid work arrangement.
The Learning Design and Development Senior Analyst **(Instructional Designer)** consults and collaborates with other Learning Design and Development Senior Analysts, Learning Advisors, Business Partners, Subject Matter Experts, Trainers, and project teams to design and develop effective and engaging training. The Learning Design and Development Senior Analyst has a growth mindset, is adaptable and curious, and applies adult learning theories and Instructional Design methodology to create interactive training solutions using a variety of learning modalities, (mobile learning, web-based training, social learning, adaptive learning, self-directed learning, virtual and in-class facilitation, job aids and other training materials).
**Key Responsibilities:**
+ Develops training programs and learning materials using a variety of learning methodologies designed for classroom and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
+ Determines and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
+ Creates, deploys, and maintains eLearning solutions using tools such as dominKnow, Area 9, SymTrain, and Adobe Creative Suite. Solutions include WBTs, systems and business simulations, scenario and game-based learning, audio, video, and additional media, as needed.
+ Participates in the program design process by conducting needs assessments; task analysis; research of knowledge tasks; working with subject matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups. Development includes constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation
+ Creates measurement strategy for client solutions to include the overall assessment approach.
+ Reviews and tests learning products for quality and adherence to technical standards.
+ Researches current industry best practices in learning as well as eLearning and applies in instructional solutions
**Qualifications:**
This position requires a bachelor's degree, or comparable experience in eLearning, Instructional Design, or a related field and/or eLearning Technical Certifications from certified institutions and experience. Other qualifications include:
+ 4 + years of Instructional Design/eLearning/multi-media experience
+ Experience with the following content authoring tools desired: dominKnow, Brainshark, Area9, Symtrain. Adobe, Articulate Studio, Camtasia, SnagIt, and Adobe Creative Cloud applications such as Photoshop, Illustrator, Dreamweaver, Premier Pro, After Effects, and Audition
+ Knowledge of LMS systems, and creating compliant content that functions within an LMS
+ Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom animations/interactions, custom graphics, etc.
+ Instructional design - knowledge of adult learning principles, assessment, needs analysis, job task analysis
+ Experience providing instructional design across modalities (i.e. face-to-face, hybrid and online courses)
+ Visual design - knowledge and experience in how to craft the visual experience that works best with course content
+ Experience design - knowledge and experience in creating user interfaces that facilitates the best learning experience
+ Adult Education in a financial services and/or corporate setting a plus
**Leadership Skills:**
+ Ability to establish and/or build trust with teams, colleagues, and leaders
+ Effective written and oral communication skills
+ Ability to influence peers, direct manager, and specific business partners
+ Ability to network and partner with colleagues and business partners
+ Demonstrate adaptability; work well in ambiguous situations
+ Model personal development
+ Ability to work in a matrix organization
+ Work well in a team environment
+ Possess effective listening skills
+ Possess effective, solution-oriented problem-solving and negotiating skills
+ Ability to stay customer-focused
+ Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes
Note that the Learning Design & Development Senior Analyst may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:
+ Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.
+ Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners
+ Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
---
**Job Family Group:**
Human Resources
---
**Job Family:**
Talent, Development, Learning & Diversity
---
**Time Type:**
Full time
---
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Shape your Career with Citi**
Citi's **Human Resources (HR)** team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.
We're currently looking for a high caliber professional to join our team as **Assistant Vice President, Learning Design and Development Senior Analyst (Instructional Designer)** This role offers a hybrid work arrangement.
The Learning Design and Development Senior Analyst **(Instructional Designer)** consults and collaborates with other Learning Design and Development Senior Analysts, Learning Advisors, Business Partners, Subject Matter Experts, Trainers, and project teams to design and develop effective and engaging training. The Learning Design and Development Senior Analyst has a growth mindset, is adaptable and curious, and applies adult learning theories and Instructional Design methodology to create interactive training solutions using a variety of learning modalities, (mobile learning, web-based training, social learning, adaptive learning, self-directed learning, virtual and in-class facilitation, job aids and other training materials).
**Key Responsibilities:**
+ Develops training programs and learning materials using a variety of learning methodologies designed for classroom and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
+ Determines and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
+ Creates, deploys, and maintains eLearning solutions using tools such as dominKnow, Area 9, SymTrain, and Adobe Creative Suite. Solutions include WBTs, systems and business simulations, scenario and game-based learning, audio, video, and additional media, as needed.
+ Participates in the program design process by conducting needs assessments; task analysis; research of knowledge tasks; working with subject matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups. Development includes constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation
+ Creates measurement strategy for client solutions to include the overall assessment approach.
+ Reviews and tests learning products for quality and adherence to technical standards.
+ Researches current industry best practices in learning as well as eLearning and applies in instructional solutions
**Qualifications:**
This position requires a bachelor's degree, or comparable experience in eLearning, Instructional Design, or a related field and/or eLearning Technical Certifications from certified institutions and experience. Other qualifications include:
+ 4 + years of Instructional Design/eLearning/multi-media experience
+ Experience with the following content authoring tools desired: dominKnow, Brainshark, Area9, Symtrain. Adobe, Articulate Studio, Camtasia, SnagIt, and Adobe Creative Cloud applications such as Photoshop, Illustrator, Dreamweaver, Premier Pro, After Effects, and Audition
+ Knowledge of LMS systems, and creating compliant content that functions within an LMS
+ Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom animations/interactions, custom graphics, etc.
+ Instructional design - knowledge of adult learning principles, assessment, needs analysis, job task analysis
+ Experience providing instructional design across modalities (i.e. face-to-face, hybrid and online courses)
+ Visual design - knowledge and experience in how to craft the visual experience that works best with course content
+ Experience design - knowledge and experience in creating user interfaces that facilitates the best learning experience
+ Adult Education in a financial services and/or corporate setting a plus
**Leadership Skills:**
+ Ability to establish and/or build trust with teams, colleagues, and leaders
+ Effective written and oral communication skills
+ Ability to influence peers, direct manager, and specific business partners
+ Ability to network and partner with colleagues and business partners
+ Demonstrate adaptability; work well in ambiguous situations
+ Model personal development
+ Ability to work in a matrix organization
+ Work well in a team environment
+ Possess effective listening skills
+ Possess effective, solution-oriented problem-solving and negotiating skills
+ Ability to stay customer-focused
+ Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes
Note that the Learning Design & Development Senior Analyst may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:
+ Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.
+ Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners
+ Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
---
**Job Family Group:**
Human Resources
---
**Job Family:**
Talent, Development, Learning & Diversity
---
**Time Type:**
Full time
---
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
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