19 Efficiency Improvement jobs in Canada

Job Description

Description

About Alvarez & Marsal  

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M. 

A&M’s Performance Canada, with offices in Toronto and Montreal, partners with corporate and private equity clients to drive sustainable improvements in operational performance and maximize value from transactions. Our professionals are aligned by service line, enabling deep functional expertise and tailored solutions that address each client’s unique business challenges. Our core service offerings include:

• Performance Improvement
• Operational Due Diligence
• Merger Integration & Carve-outs

Performance Canada is a growing service line with ambitious targets over the next 2–4 years. We offer outstanding opportunities for career progression and leadership development. Our leadership team is committed to supporting your professional journey through structured development programs, comprehensive training, and opportunities for international business exposure.

A&M Performance Canada – Performance Improvement

Join the Performance Improvement team at A&M Performance Canada and develop a broad, high-impact set of operational skills. You'll gain early exposure to high-profile clients and work alongside leading professionals in the field. From strategic design to hands-on implementation, you'll contribute to large, complex engagements primarily across North America, with opportunities to support global projects.

A&M’s Performance Improvement services take a holistic, cross-functional approach that rapidly identifies high-impact opportunities, improving financial performance and enhancing processes across all functions. Our work includes top-line growth strategy, operational streamlining, organizational optimization, and cost reduction, all supported by advanced technology, digital solutions, and artificial intelligence tools.

As you help corporate clients and private equity portfolio companies navigate transformation and achieve superior performance, you will gain valuable insight into how businesses evolve and succeed. You will also broaden your experience across industries and enjoy extensive opportunities to grow your career as part of a dynamic and fast-paced team.

Director, Performance Improvement – Key Responsibilities:
 

• Translate complex data into actionable insights that uncover performance gaps and improvement opportunities.
• Identify and quantify cost transformation initiatives by optimizing organizational structures, staffing models, and operational processes.
• Develop and deliver strategic recommendations that align with business objectives and drive sustainable results.
• Contribute to the creation of implementation roadmaps, operating models, and business cases.
• Partner with clients to prioritize initiatives and lead end-to-end implementation of performance improvement programs.
• Conduct site visits, management interviews, and document reviews to validate operational assumptions and evaluate organizational capabilities.
• Perform industry research and benchmarking and gather financial and operational KPIs to incorporate external insights and challenge internal performance assumptions.
• Leverage deep experience in areas such as margin management, pricing strategy, product rationalization, sales and operations planning, sourcing and global supply chain optimization, organizational effectiveness, non-labor cost efficiency, process improvement, SG&A cost reduction, and working capital management.
• Manage multiple workstreams and coordinate with cross-functional teams.
• Provide hands-on leadership and guidance to delivery teams, ensuring high-quality execution and client satisfaction.
• Contribute to business development efforts, including proposal development and client pitches.
• Support talent development through coaching, staffing input, and mentorship.
• Participate in recruitment and retention initiatives.

Director, Performance Improvement – Qualifications:
 

• 12+ years of professional experience in industry and/or consulting, with a strong focus on cost optimization, operational restructuring, turnarounds, or operational improvement.
• Deep expertise in at least one functional area, such as:
  • Pricing, margin, and mix optimization
  • Salesforce effectiveness
  • Marketing efficiency
  • Operations management and productivity
  • Supply chain and procurement
  • SG&A cost reduction
  • Organization optimization
  • Finance and Accounting Operations
  • Leadership engagement and stakeholder alignment
• Industry depth in sectors such as manufacturing, business services, consumer products, retail, quick-service restaurants, talent services, or environmental services is a strong plus.
• Experience working with private equity firms or portfolio companies is highly valued.
• Background in both professional services and corporate roles is a plus.
• Bachelor’s or Master’s degree in engineering, business, finance, or a related field; MBA preferred.
• High proficiency in Excel and PowerPoint; strong analytical and presentation skills.
• Excellent interpersonal, communication, and stakeholder management abilities.
• Strong project management skills with the ability to lead cross-functional teams.
• Comfortable working both independently and collaboratively in fast-paced environments.
• Flexibility to travel at least 50% of time, primarily across Canada and the U.S., with potential for global assignments.

Your journey at A&M  

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.  

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.  

A&M is committed to providing an accessible recruitment process that meets our obligations under the Ontario Human Rights Code , the Accessibility for Ontarians with Disabilities Act, 2005  and any other applicable legislation. We strive to maintain a strong and dynamic workforce that fosters respect and inclusivity for applicants of all abilities. Should you have any accessibility need(s) and/or require accommodation during the recruitment process, please notify Human Resources at   and we would be pleased to assist you. 

Job Description

Description

About Alvarez & Marsal  

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M. 

A&M’s Performance Canada, with offices in Toronto and Montreal, partners with corporate and private equity clients to drive sustainable improvements in operational performance and maximize value from transactions. Our professionals are aligned by service line, enabling deep functional expertise and tailored solutions that address each client’s unique business challenges. Our core service offerings include:

• Performance Improvement
• Operational Due Diligence
• Merger Integration & Carve-outs

Performance Canada is a growing service line with ambitious targets over the next 2–4 years. We offer outstanding opportunities for career progression and leadership development. Our leadership team is committed to supporting your professional journey through structured development programs, comprehensive training, and opportunities for international business exposure.

A&M Performance Canada – Performance Improvement

Join the Performance Improvement team at A&M Performance Canada and develop a broad, high-impact set of operational skills. You'll gain early exposure to high-profile clients and work alongside leading professionals in the field. From strategic design to hands-on implementation, you'll contribute to large, complex engagements primarily across North America, with opportunities to support global projects.

A&M’s Performance Improvement services take a holistic, cross-functional approach that rapidly identifies high-impact opportunities, improving financial performance and enhancing processes across all functions. Our work includes top-line growth strategy, operational streamlining, organizational optimization, and cost reduction, all supported by advanced technology, digital solutions, and artificial intelligence tools.

As you help corporate clients and private equity portfolio companies navigate transformation and achieve superior performance, you will gain valuable insight into how businesses evolve and succeed. You will also broaden your experience across industries and enjoy extensive opportunities to grow your career as part of a dynamic and fast-paced team.

Sr. Director, Performance Improvement – Key Responsibilities:

• Translate complex data into actionable insights that uncover performance gaps and improvement opportunities.
• Identify and quantify cost transformation initiatives by optimizing organizational structures, staffing models, and operational processes.
• Develop and deliver strategic recommendations that align with business objectives and drive sustainable results.
• Contribute to the creation of implementation roadmaps, operating models, and business cases.
• Partner with clients to prioritize initiatives and lead end-to-end implementation of performance improvement programs.
• Conduct site visits, management interviews, and document reviews to validate operational assumptions and evaluate organizational capabilities.
• Perform industry research and benchmarking and gather financial and operational KPIs to incorporate external insights and challenge internal performance assumptions.
• Leverage deep experience in areas such as margin management, pricing strategy, product rationalization, sales and operations planning, sourcing and global supply chain optimization, organizational effectiveness, non-labor cost efficiency, process improvement, SG&A cost reduction, and working capital management.
• Manage multiple clients and coordinate with cross-functional teams.
• Provide hands-on leadership and guidance to delivery teams, ensuring high-quality execution and client satisfaction.
• Drive business development efforts, including proposal development and client pitches.
• Engage in talent development through coaching, staffing input, and mentorship.
• Participate in recruitment and retention initiatives.

Sr. Director, Performance Improvement – Qualifications:

• 15+ years of professional experience in industry and/or consulting, with a strong focus on cost optimization, operational restructuring, turnarounds, or operational improvement.
• Deep expertise in at least one functional area, such as:
  • Pricing, margin, and mix optimization
  • Salesforce effectiveness
  • Marketing efficiency
  • Operations management and productivity
  • Supply chain and procurement
  • SG&A cost reduction
  • Organization optimization
  • Finance and accounting operations
  • Leadership engagement and stakeholder alignment
• Industry depth in sectors such as manufacturing, business services, consumer products, retail, quick-service restaurants, talent services, or environmental services is a strong plus.
• Experience working with private equity firms or portfolio companies is highly valued.
• Background in both professional services and corporate roles is a plus.
• Bachelor’s or Master’s degree in engineering, business, finance, or a related field; MBA preferred.
• High proficiency in Excel and PowerPoint; strong analytical and presentation skills.
• Excellent interpersonal, communication, and stakeholder management abilities.
• Strong project management skills with the ability to lead cross-functional teams.
• Comfortable working both independently and collaboratively in fast-paced environments.
• Flexibility to travel at least 50% of time, primarily across Canada and the U.S., with potential for global assignments.

Your journey at A&M  

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.  

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.  

A&M is committed to providing an accessible recruitment process that meets our obligations under the Ontario Human Rights Code , the Accessibility for Ontarians with Disabilities Act, 2005  and any other applicable legislation. We strive to maintain a strong and dynamic workforce that fosters respect and inclusivity for applicants of all abilities. Should you have any accessibility need(s) and/or require accommodation during the recruitment process, please notify Human Resources at   and we would be pleased to assist you. 

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For 100 years and counting, Southlake Health has built health communities through leading-edge care. While many things have changed over the years, Southlake’s unwavering pride for people, place, and performance has stood the test of time.
The Southlake Health Family of 6,000 medical professionals, staff, volunteers, and students work together to deliver leading edge care, close to home – every day. We are there for every person who comes through Southlake’s doors, no matter where they may be in life’s journey. Our care extends beyond our walls, reaching every community we serve and work within. Our performance is driven by our heartfelt dedication to the health and wellness of patients and communities because everyone deserves the best care and the best experience.
As Southlake Health looks to the future, our vision remains clear: to continue growing alongside our communities. This vision is anchored in our commitment to put people first – pushing boundaries and embracing the latest medical advancements while never forgetting to meet people where they are in life. Every innovation, every new treatment technique, every interaction is driven by our desire to provide leading edge care patients expect and deserve.
As part of our ongoing journey, Southlake Health is looking for a Director of Operational Excellence to lead and develop key initiatives that strengthen our operational effectiveness and long-term financial health. You will be at the forefront of driving enterprise-wide change. If you are forward-thinking with a passion for optimization that makes a significant impact, we invite you to explore below.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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Director of Operations (Business & Operational Excellence)

Markham, Ontario, Canada CA$95,000 - CA$105,000 1 day ago

Director, Quality Assurance & Continuous Improvement

Senior Implementation Manager (Markham, Hybrid)

Implementation Manager (Markham, Hybrid)

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Job Description

About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job Summary

The Operational Excellence (OpEx) Leader is responsible for driving a culture of continuous improvement across the manufacturing organization, with a focus on productivity, quality, delivery, and cost (PQDC) performance. This role champions lean principles, facilitates cross-functional problem-solving, and ensures sustainable implementation of operational best practices in a high-mix, high-tech electronics manufacturing environment.

Duties & Responsibilities

• Strategic Deployment: Lead the development and execution of the site’s operational excellence roadmap aligned with corporate goals.
• Lean & CI Leadership: Serve as the internal expert on Lean Manufacturing, Six Sigma, and problem-solving methodologies. Drive Kaizen, 5S, value stream mapping, SMED, and waste elimination initiatives across production and support functions.
• Standardization & Best Practices: Collaborate with Engineering, Quality, and Production to document, standardize, and optimize work instructions and processes, ensuring consistent execution.
• Performance Management: Implement and maintain visual management systems and tiered accountability processes to track KPIs (e.g., OEE, throughput, yield, first pass rate).
• Coaching & Capability Building: Train and coach all levels of the organization—operators to senior leaders—on Lean tools, mindset, and behaviors. Build internal capabilities for problem-solving and root cause analysis.
• Data-Driven Improvement: Utilize data analytics to identify improvement opportunities. Lead projects with measurable outcomes in efficiency, scrap reduction, and labor productivity.
• Change Management: Guide cultural transformation and support teams in adopting new processes. Act as a change agent to foster innovation and accountability.
• Compliance & Safety: Ensure operational excellence efforts support and enhance EHS, ISO, and regulatory compliance standards.

Job Requirements

• Bachelor’s degree in Engineering, Manufacturing, Operations Management, or related field.
• Lean Manufacturing certification
• Six Sigma certification (Green Belt required, Black Belt preferred)
• 5+ years of experience in manufacturing operations, with at least 3 years in a dedicated OpEx or CI leadership role.
• Proven success implementing Lean/CI initiatives
• Familiarity with ERP/MES systems and digital manufacturing tools (e.g., Power BI, Tableau, or OEE software).
• Experience with Industry 4.0 initiatives or automation integration.

Preferred Skills

• Strong analytical skills and proficiency with process mapping, root cause analysis, and KPI dashboards.
• Strategic Thinking
• Continuous Improvement Orientation
• Cross-Functional Collaboration
• Results Focus
• Good communication, facilitation, and leadership skills
• Hands-on, collaborative approach; able to influence across functions and levels

Work Location: On-site
City: Surrey
Type: Full-time, Permanent
Salary: 68,000 - 85,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

• Employee & safety centric culture with the possibility of remote work
• Flexible hours and scheduling available
• Competitive total compensation along with generous vacation allowances
• Three weeks of vacation
• In-house & external training provided along with education support and opportunities for growth
• Company funded annual personal development budget
• Financial benefits & planning such as group RRSP & company match
• Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
• Travel insurance coverage and access to the Employee Assistance Program (EAP)
• Wellness - onsite fitness center & company reimbursement for personal gym memberships
• Internal Recognition & Service Awards
• Employee Referral bonuses
• Transit accessible with free onsite parking
• Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities

Job Description

Are you looking to join one of Greater Toronto’s Top 2025 Employers?

The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job summary
This position is responsible for managing, executing, and implementing cross-functional projects and initiatives in partnership with the business and is also responsible for identifying, developing, managing and implementing changes to business processes to support project delivery.

How you will make a difference

• Planning and overseeing multiple projects/initiatives to develop critical path and achieve on-time / on-budget execution
• Monitoring progress against plan, tracking of action items, captures key decisions, and ensures ongoing communication with key stakeholders
• Championing the use of standard project management (PM) practices within the OMA to ensure consistency and predictability in project execution
• Monitoring all project related risks and issues, change challenges, develops options and mitigation plans to ensure successful execution of projects
• Working closely with both internal and external stakeholders to ensure ongoing prioritization of key deliverables to manage workload across teams
• Measuring project performance to identify areas for continuous improvement and opportunities to leverage lessons learned
• Support use of project management software to enable greater process automation and guide stakeholders through associated best practices

• Undergraduate degree in Business Administration or equivalent
• 5 years experience managing complex projects or relevant work experience
• PMI designation is a requirement; Project Management Professional (PMP) is an asset
• Familiar with Lean/Kaizen/Design Thinking and other continuous improvement approaches is an asset
• Excellent stakeholder engagement and experience with business partnering and business relationship management
• Knowledge of PMO processes and standard project management methodology (PMI)
• Ability to lead a team of cross functional resources through change and manage expectations of multiple teams
• Ability to collaborate with all areas of the business and experience with working in multiple stakeholder groups
• Demonstrate critical thinking
• Be a credible resource that can support other OMA staff in the application and use of the project management approach.
• Experience with Business Analysis procedures, documentation and requirements gathering techniques
• Experience in vendor management or related discipline

• A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
• A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
• An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
• A commitment to growth and development through paid professional development and continuous in-house learning
• A friendly and flexible hybrid work environment
• Competitive salary and bonus program
• Exceptional group benefits package, including a spending account and a robust wellness program
• An organization that has been recognized as a Greater Toronto’s Top Employers for five consecutive years

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• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
• Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
• Coordinating workshops and delivering formal and informal reports and presentation
  

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A great understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
• Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
• Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits
  

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/ certification preferred
  

Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Reporting to the Executive Director, Head of Operations Solutions, you will:

• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
• Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
• Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

You Have:

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A great understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
• Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
• Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/ certification preferred

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Reporting to the Executive Director, Head of Operations Solutions, you will:

• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
• Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Use data and insights to inform conclusions and support decision-making.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
• Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

You Have:

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A great understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
• Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
• Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/ certification preferred

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

Job Description

PORTA is seeking a results-oriented Director of Operations to lead and optimize our end-to-end manufacturing. Reporting directly to the General Manager, this role is responsible for driving both business and operational excellence across PORTA. The Director of Operations will develop and execute long-term strategies to improve efficiency, scale operations and optimize cost while ensuring full compliance with HACCP, GMP, and CFIA standards. This role is key to building a culture of continuous improvement, driving process innovation in alignment with PORTA’s growth and quality goals.

Requirements

Strategic Planning & Process Optimization

• Collaborate closely with leaders across Production, Maintenance, Warehouse, Food Safety & Quality Assurance (FSQA), Procurement, and Supply Chain to ensure day-to-day operations are aligned with long-term strategic goals. Facilitate regular cross-functional reviews, drive accountability on shared KPIs
• Implement Lean Manufacturing principles and process standardization to eliminate inefficiencies and enhance workflow.
• Define and execute long-term operational strategies that align with PORTA’s business vision, growth targets, and market positioning.
• Lead strategic initiatives to expand capacity, improve profitability, and foster a culture of innovation and continuous improvement.
• Partner with the executive team to establish priorities, drive transformation initiatives, and shape the future state of operations.
• Translate corporate strategy into actionable operational plans, ensuring cross-functional alignment and accountability.

Operational Excellence & Performance Management

• Champion a culture of operational excellence by implementing continuous improvement frameworks such as Lean Manufacturing and Six Sigma.
• Oversee the performance of all operational departments (Production, Supply Chain, Warehouse, Maintenance, and FSQA), ensuring optimal coordination and efficiency across the value chain.
• Utilize data and KPIs to proactively identify bottlenecks, improve process flow, and eliminate waste across departments.
• Establish and maintain enterprise-wide metrics and dashboards to monitor performance, quality, and service levels.
• Drive innovation in manufacturing systems, automation, and digital tools to enhance productivity and scalability.

Quality, Safety & Regulatory Compliance

• Ensure compliance with CFIA, HACCP, GMP, and all regulatory frameworks across operations, upholding the highest food safety and quality standards.
• Foster a zero-defect mindset through robust quality systems and employee accountability.
• Oversee the implementation of preventative safety programs and champion a strong health and safety culture.
• Ensure all production activities comply with food safety regulations, HACCP, GMP, and CFIA protocols.
• Develop and oversee corrective action plans to address deviations from food safety and quality standards.
• Ensure proper procedures are followed for process changes, aligning with food safety standards and regulatory compliance.

People Leadership & Organizational Development

• Inspire, lead, and mentor a team of department heads, ensuring leadership alignment, talent development, and organizational succession planning.
• Build a high-performing, accountable culture rooted in collaboration, innovation, and shared success.
• Establish talent strategies to attract, retain, and grow top-tier operations leaders.
• Lead communication efforts that cascade key messages and ensure visibility of goals and progress across the organization.
• Oversee and optimize daily production operations, ensuring adherence to Standard Operating Procedures (SOPs) and industry best practices.
• Develop, track, and analyze Key Performance Indicators (KPIs) related to production efficiency, labor utilization, yield, and downtime reduction.
• Implement and sustain a structured problem-solving approach (such as root cause analysis and corrective action planning) to resolve production challenges.
• Collaborate with the quality team and develop standardized production reporting procedures.
• Partner with Maintenance to develop and execute preventive and predictive maintenance schedules, reducing unplanned downtime and improving equipment reliability.
• Recommend equipment replacement and process improvements to enhance efficiency and cost-effectiveness.

Financial Stewardship & Resource Optimization

• Lead the development and execution of operational budgets, forecasting, and capital planning in alignment with strategic business goals.
• Identify and drive cost savings through productivity enhancements, and supplier performance initiatives.
• Partner with Finance to ensure transparency of operational costs and drive margin improvement through disciplined execution.

Qualifications & Experience

• Education: Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field required. MBA or equivalent graduate degree preferred.
• Experience: 8-10+ years of progressive leadership experience in operations within a food manufacturing or CPG environment, including 5+ years at a senior leadership level.
• Advanced knowledge of Lean Manufacturing, Six Sigma, ERP/MRP systems, and operational excellence best practices.
• Visionary leadership with a strong track record of building teams, leading change, and delivering strategic results. Exceptional cross-functional collaboration and executive presence.
• Proven ability to translate complex data and trends into clear strategies and operational action plans.
• Deep understanding of food safety standards, compliance requirements, and risk management in a manufacturing environment

Benefits

• Competitive Pay
• Benefits Program
• Free Italian Food!

PORTA is committed to providing a diverse, equitable and inclusive workplace. Our people are our business and we celebrate our differences, encourage a breadth of perspectives, and offer equal opportunity for all employees to join and excel at our company. PORTA gladly provides accommodations to candidates if necessary, so please send us an email if you would like us to do that for you: