81 Employee Engagement jobs in Canada

Job Description

Salary:

Engagement Lead Wanted

Were a team of strategists, designers, engineers, and producers, driven by a shared mission to create innovative digital products, services, and experiences that help our clients unlock growth. If youre up for that challenge, you should join us.

The Role

We believe that small, collaborative, and cross-functional teams are best equipped to ship the most optimal project outcomes. Within these teams, members of our Client Engagement team enable a proactive, consultative approach to building trusted, long-term partnerships with our clients, seeking out opportunities to unlock value in support of growth objectives.

As Engagement Lead, youll guide key client relationships, supporting the delivery of projects and programs with excellence in strategic vision, craft, and execution. Working with Leadership and Practice Group Leads, youll be responsible for implementing engagement models, account plans, and high-level solutions that support business objectives. Focusing on executive level relationships, youll build trust through empathy and authenticity. Building deep knowledge of our clients business, youll take a proactive approach that establishes the agency as a team of trusted advisors committed to delivering meaningful results.

Ideal candidates will have extensive experience managing client relationships, guiding strategic engagements, and supporting new business. Success will be measured in your ability to build trust while successfully delivering on the growth objectives of both our clients and the agency.

What You'll Do

• Lead key client engagements from onboarding to account planning and quarterly reviews with the objective of meeting organic growth targets
• Develop and cultivate relationships with executive level client partners acting as a trusted advisor and thought partner
• Identify opportunities to add value and unlock growth, leading and participating in knowledge sharing, proposal development, and pitches
• Contribute at a strategic level within active projects, leading briefings and providing insight-driven guidance to cross-functional teams
• Drive benchmarking and measurement to validate the impact and effectiveness of our work in support of client objectives
• Lead and mentor project teams, fostering collaboration, setting the example for an exceptionally high degree of excellence in strategic vision, craft, and execution
  

What You'll Bring

• 8+ years experience leading program level engagements within a digital agency or consultancy environment
• Growth minded and driven with success selling in 6+ figure engagements to global enterprise organizations
• Experience guiding strategic engagements spanning CX, brand, e-commerce, digital product, software development, and/or new ventures
• Confident in engaging client partners at all levels, able to independently lead negotiation, and skilled in resolving conflicts
• Experience supporting clients in financial services, healthcare, retail and e-commerce, B2B technology, and/or media and entertainment verticals
• Strong analytical skills, able to articulate and communicate data-driven insights
• Leadership qualities and strength in collaboration with cross-functional team members
• Obsessively detail oriented in approach, documentation, and organization
• Comfortable working independently with a can-do attitude towards getting things done
• Natural ability to communicate, present, and gain buy-in internally and with clients
• A Bachelors degree or MBA preferred but not required with equivalent experience

This is a remote position in Canada with a preference for candidates in Toronto. International applicants will not be considered at this time.

How to Apply

If this sounds like a fit, please apply through our online application form. Please share 3-5 examples of client engagements you were directly responsible for managing, retaining, and growing, and some of the specific initiatives that were taken under your guidance.

No recruiters, agencies, or phone calls please.

Job Description

Salary:

Engagement Lead Wanted

Were a team of strategists, designers, engineers, and producers, driven by a shared mission to create innovative digital products, services, and experiences that help our clients unlock growth. If youre up for that challenge, you should join us.

The Role

We believe that small, collaborative, and cross-functional teams are best equipped to ship the most optimal project outcomes. Within these teams, members of our Client Engagement team enable a proactive, consultative approach to building trusted, long-term partnerships with our clients, seeking out opportunities to unlock value in support of growth objectives.

As Engagement Lead, youll guide key client relationships, supporting the delivery of projects and programs with excellence in strategic vision, craft, and execution. Working with Leadership and Practice Group Leads, youll be responsible for implementing engagement models, account plans, and high-level solutions that support business objectives. Focusing on executive level relationships, youll build trust through empathy and authenticity. Building deep knowledge of our clients business, youll take a proactive approach that establishes the agency as a team of trusted advisors committed to delivering meaningful results.

Ideal candidates will have extensive experience managing client relationships, guiding strategic engagements, and supporting new business. Success will be measured in your ability to build trust while successfully delivering on the growth objectives of both our clients and the agency.

What You'll Do

• Lead key client engagements from onboarding to account planning and quarterly reviews with the objective of meeting organic growth targets
• Develop and cultivate relationships with executive level client partners acting as a trusted advisor and thought partner
• Identify opportunities to add value and unlock growth, leading and participating in knowledge sharing, proposal development, and pitches
• Contribute at a strategic level within active projects, leading briefings and providing insight-driven guidance to cross-functional teams
• Drive benchmarking and measurement to validate the impact and effectiveness of our work in support of client objectives
• Lead and mentor project teams, fostering collaboration, setting the example for an exceptionally high degree of excellence in strategic vision, craft, and execution
  

What You'll Bring

• 8+ years experience leading program level engagements within a digital agency or consultancy environment
• Growth minded and driven with success selling in 6+ figure engagements to global enterprise organizations
• Experience guiding strategic engagements spanning CX, brand, e-commerce, digital product, software development, and/or new ventures
• Confident in engaging client partners at all levels, able to independently lead negotiation, and skilled in resolving conflicts
• Experience supporting clients in financial services, healthcare, retail and e-commerce, B2B technology, and/or media and entertainment verticals
• Strong analytical skills, able to articulate and communicate data-driven insights
• Leadership qualities and strength in collaboration with cross-functional team members
• Obsessively detail oriented in approach, documentation, and organization
• Comfortable working independently with a can-do attitude towards getting things done
• Natural ability to communicate, present, and gain buy-in internally and with clients
• A Bachelors degree or MBA preferred but not required with equivalent experience

This is a hybrid role with three days per week in the studio. Candidates should be residents of Vancouver and able to travel. International applicants will not be considered at this time.

How to Apply

If this sounds like a fit, please apply through our online application form. Please share 3-5 examples of client engagements you were directly responsible for managing, retaining, and growing, and some of the specific initiatives that were taken under your guidance.

No recruiters, agencies, or phone calls please.

Job Description

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"

• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

We're looking for an experienced Engagement Manager to join our Professional Services team here at Workato. If you're someone who loves combining strategic thinking with meaningful customer impact, and you thrive in a collaborative, fast-moving environment, this role might be for you.

As an Engagement Manager, you'll lead the discovery, scoping, and contracting of services engagements that help customers unlock the full potential of Workato's industry-leading iPaaS and AI orchestration platform. You'll work side-by-side with Sales, Technical Architects, and Customer Success teams to design tailored services proposals grounded in customer goals and delivered through our proven GEARS Framework .

You'll also stay closely engaged with customers throughout delivery—building strong relationships with stakeholders (including at the C-level), keeping teams aligned, and ensuring successful outcomes. This is a great opportunity for someone who's consultative, commercially savvy, and passionate about crafting high-impact services that drive real business value.

If that sounds like you, we'd love to meet you. Come help us build something great—together.

In this role, you will also be responsible to:

• Identify services opportunities and generate services pipeline.

• Drive services sales cycles alongside enterprise software sales, working cross-functionally with our sales and customer success teams

• At times, coach and guide internal teams on the services sales cycle and associated expectations

• Maintain impeccable forecasting hygiene for professional services opportunities

• Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals, objectives, and desired business outcomes

• Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals.

• Create a compelling vision and clearly communicate via services proposals our transformative solutions aimed at generating quantifiable success and business value from a customer's investment in the Workato's Platform

• Write statements of work (SOWs) and navigate legal reviews of such contracts

• Conduct thorough knowledge transfer from pre-sales cycle knowledge to post-sales services team

• Maintain client relationships throughout professional services engagements and engage customers, especially senior stakeholders, using a consultative approach that positions Workato and yourself as a long-term trusted advisor relationship

• Develop a deep understanding of Workato's proprietary framework (GEARS), and contribute to such frameworks by providing closed-loop feedback from implementations

• Ensure customer satisfaction goals are exceeded or met on every services engagement

• Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements

• Become the trusted advisor to customers and partners for advancing their automation and integration roadmaps

• Contribute to the growth of our professional services department by creating or enhancing content such as presentations, templates, success stories, etc. for use by both customers and to enable our extended team

• Contribute to enhance our delivery methodology, services practice and industry POV's

• 3+ years experience selling professional services unit within a software company, for a strategic consulting firm, or for large scale system integrator

• Experience in writing statements of work (SOWs) and navigating through complex, enterprise legal processes

• Demonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisor

• Experience fostering and growing accounts

• Highly collaborative and excels in complex, matrixed environments

• Ability to thrive in a fast-paced, high growth and unpredictable environment

• Communication skills to effectively communicate with technical and business stakeholders alike

• Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment

• Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations

• Self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems

• Ability to travel up to 50%

• iPaaS sales experience

• Project and/or account management experience

• Experience having worked in a start-up environment

• PMP or Scrum certifications

• High-level understanding of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases

• Experience in enterprise business accounts

• Track record of continuous learning of new technologies

• Track record of driving software expansions as a result of professional services engagements

There are jobs—and then there are careers. We are looking for a Communications & Engagement Manager to join our team at SitePartners! We’re a young, fast-growing company committed to putting in the work to build our organization and grow our client’s businesses, the right way.

We hire driven, kind and hardworking people that are passionate about the Industrial sector and have a desire to grow. It doesn’t hurt if you have a sense of humour, because while we take our work seriously, we also like to have fun! We are driven by our values and motivated by our mission to help our clients thrive.

Our specialized team includes a group of strategists, designers, developers, writers, creatives, and consultants passionate about delivering quality work for our clients. Our office dog, Maddie, helps greet our office guests and makes sure we are all performing at our best.

Our diverse range of clients and portfolios, allows our team to work on a variety of exciting projects and match their skills and interests to projects that suit them best. If you think you are a fit with our culture and the job description below, we encourage you to apply today!

The Role:

A key focus of this position is managing communications and engagement activities and acting as a community liaison representative for major infrastructure projects, while also supporting other agency projects. As such, this role may require flexibility to work at the client’s office and/or visit project sites as needed. Due to the nature of the work and client requirements, occasional evening or weekend hours may be required to meet project deadlines and client expectations effectively.

Roles and Responsibilities:

• Implements communication and engagement strategies for key clients, ensuring consistent messaging, and fostering long-term, impactful relationships.
• Supports the development of press releases, media kits, and external communications.
• Works collaboratively with cross-functional team members to execute campaigns, projects and tasks.
• Monitors key performance indicators (KPIs) to assess the effectiveness of communications and engagement plans, media coverage, and internal engagement efforts.
• Implements multi-channel strategic communication plans and strategies for client programs and projects.
• Writes and edits a variety of communications materials such as blog posts, information brochures, Q&A documents, key message documents, backgrounders, and other supporting collateral.
• Meets with clients, partners and interest holders virtually and on occasion, in-person.
• Takes meeting minutes and produce meeting reports, including using data entry software to track stakeholder interactions
• Performs research and information gathering to inform communications and engagement plans and the development of partner/interest holder lists.
• Supports the planning logistics for media events, meetings, ground-breaking ceremonies, hospitality events, and other events as required.
• Supports senior team members as needed on issues management and crisis communications.
• Performs media monitoring, and contributes to issues management solutions.
• Supports the development of RFP responses, ensuring proposals meet the requested criteria and are submitted on time.
• Other duties as required.

Required Skills and Competencies:

• Bachelor’s degree or diploma in communications, marketing, public relations, or a related discipline is required.
• 3+ years of experience as a Communications & Engagement Manager or in a related role.
• Experience in an agency or related setting is a major asset.
• Excellent written and verbal communication and presentation skills.
• Be adaptable under pressure – demonstrated willingness to learn.
• Positive, strong work ethic that always delivers on commitments.
• Class 5 drivers license and personal vehicle is required.

Benefits of Working for SitePartners:

• Competitive salary: $70,000-$100,000 (based on experience)
• Extended health benefits package + health spending account
• 3 weeks vacation + week off between Christmas and New Years
• 4 days a week in-person, either at agency office or Lower Mainland project sites, and 1 day from home
• Brand new company HQ including: gym, espresso machine, sit/stand desks
• Site HQ is close to many coffee shops, restaurants, breweries, and easy access off of Hwy 1
• Company laptop (apple)
• Dogs in the office – Woof!

Let’s get to work!

If this posting gets you excited, we want to hear from you. Apply to this posting OR send your resume to with “Communications & Engagement Manager + Full Name” in the subject line and let’s get to work!

SitePartners is an equal opportunity employer dedicated to fostering a diverse, equitable, and inclusive workplace where every employee feels valued and empowered. We believe our differences make us stronger and actively seek to build a team that reflects the rich diversity of the communities we serve. We strive to ensure equal opportunities for all employees, regardless of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other unique characteristic, and we are committed to continually improving our practices.

Join us in our commitment to building a workplace where every voice is heard and everyone has the opportunity to make a meaningful impact.

If you require accommodations at any stage of the application or interview process, please let us know, and we will work with you to meet your needs.

Job Description

Full-Time Parent Engagement Advisor Wanted

Helping kids realize their dreams and overcome school challenges is passionate work. Oxford Learning Barrhaven is looking for a dynamic and motivated Parent Engagement Advisor to help students find their way to a better school future.

Gain valuable teaching experience! Work with kids and their families to help students of all ages achieve academic success. Oxford Learning programs impart new approaches to learning, designed to last a lifetime. We teach students from pre-school to post-secondary levels how to learn, concentrate, listen, remember. But most importantly, to believe in themselves as they reach their academic dreams.

Job details:

This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available.

Vulnerable sector screening is mandatory.

Responsibilities (Position Details):

As the Parent Engagement Advisor you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students! You will work directly with the Centre Director as a key staff member with the following responsibilities:

• help inform inquiring parents about our Oxford Learning programs
• organize schedules for students, staff, and teachers
• set up and administer assessments
• establish and oversee student learning programs
• liaise with members of the community (schools, sports teams, and local businesses)
• maintain contact with parents and meeting with them to discuss their child's progress
• ensure that the Oxford Learning philosophy is being maintained throughout the centre
• create a fun and energetic learning environment on a daily basis
• effectively master the Oxford Learning Teaching philosophy as well as coach other teaching members of the team

We encourage you to apply if you have the majority of the following requirements:

Education :

• Minimum university degree (Credits in Social Sciences, Languages, Math and Business preferred)
• Strong secondary school mathematics skills are an asset
• Additional language(s) spoken is an asset

Experience :

• Work in an educational environment dealing with medium to large student bodies
• Work in a business environment is an asset
• Experience with billing cycles required
• Strong computer skills (MS Office, online communication apps)
• Strong phone skills and experience in customer service (experience in sales is preferred)

Smiles, High-Fives & Happy Students:

In this position, you will play a key role in helping students develop their self-confidence and self-esteem. The rewards of helping children overcome academic hurdles and realize their inner potential can be very fulfilling. You will be rewarded with smiling faces and high-fives during every shift. Other rewards of the role include:

• fun staff events
• ongoing training opportunities
• frequent check-ins and feedback
• company growth opportunities
• Hands-on development of your teaching skills.

Job Type : Full-time

Salary : $50,000 - $55,000 / year

Benefits :

• Paid time off

Schedule :

• Monday to Thursday - 11 am to 8 pm
• Saturday availability- 8:30 am to 3 pm

About Oxford Learning

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Are you the superstar teacher-tutor we have been searching for? Apply now!

Oxford Learning Barrhaven

204-3171 Strandherd Drive, Ottawa, ON

Applicants must reside in or within a short commute of the Ottawa West area.

We thank all applicants for their interest in joining the team at Oxford Learning Barrhaven; however, only those selected for the interview process will be contacted.

Job Description

Salary:

Corporate Engagement Coordinator

WHO WE ARE

Up With Women / Exponentielles is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing, Up With Women/Exponentielles is committed to serving our clients in the official language of their choice, anywhere within our service areas.

WHAT WE CAN OFFER

We are a team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty. We are flexible, pro-parent, pro-mental health, and pro-human. Together, we take pride in cultivating a thriving and enjoyable workplace that values diversity, equity, and inclusion. Click here to hear directly from our employees about what its like to work with us.

Benefits : Health Plan (Paramedical and Dental), Health Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), birthday off, internal psycho-social resources, access to one on one coaching as available, and a positive and innovative office culture grounded in our core values of humanity, integrity, humour and purpose. We offer a hybrid working environment (remote working combined with some office time) with occasional travel within the GTHA.

WHO YOU ARE

You are a motivated and organized Corporate Engagement Coordinator that will support the delivery of our Pathway to work and Up With Experts volunteer programs, which engage corporate volunteers in skills-based and mentorship opportunities that benefit our clients. You will work closely with the Corporate Engagement Specialist and report to the Associate Director, Philanthropy.

The role is ideal for a bilingual (English/French) communicator with strong administrative skills, a keen eye for detail, and a passion for Up With Women/Exponenti'elles Mission. The Coordinator will also support fundraising operations by maintaining accurate records, assisting with reporting, and preparing stewardship materials.

WHAT YOU'LL DO

Program Coordination (Volunteer Engagement - 60%)

• Support the scheduling, logistics, and communication for Pathway to Work and Up With Experts volunteer sessions
• Liaise with internal program teams and clients to ensure smooth program delivery
• Track volunteer participation and session outcomes using RE NXT and Salesforce
• Help develop presentation decks and promotional materials using Canva and PowerPoint
• Support post-session surveys and feedback collection.

Fundraising Administration (Corporate Partnerships - 30%)

• Assist with data entry and updates in RE NXT
• Generate reports and pull data to support partnership reporting and renewals
• Conduct prospect research to identify potential corporate partners and volunteer groups.

Team Support (10%)

• Assist the Corporate Engagement Specialist with special projects.
• Contribute to team meetings and planning sessions.

KNOWLEDGE & SKILLS

• 1-2 years of experience in program coordination, volunteer engagement, or nonprofit administration
• Strong organizational skills with attention to detail and ability to manage multiple timelines
• Proficiency in Microsoft Office and experience with PowerPoint; experience with Canva is an asset.
• Experience with RE NXT and Salesforce is an asset
• Bilingual (English and French) is strongly preferred
• Excellent written and verbal communication skills

Job Description

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

The Employee Engagement Specialist reports to the Executive Director and in collaboration with the Director of Care, Department Heads and the Director of Talent Management the Employee Engagement Specialist conducts a wide range of support functions to implement talent management strategies and plans for workforce needs. This role considers immediate and long-term staffing requirements. In alignment with the organization’s talent management strategies and vision, the Specialist lead the TM function in the Home in areas such as recruitment & onboarding, retention, culture & employee engagement, wellness & absenteeism, performance management, talent development and workforce planning. The Specialist will provide monthly metrics and analyze trends, gaps and best talent management practices in the Home.

Responsibilities:

• Supports all human resources initiatives at the Home level including but not limited to: recruitment & onboarding, retention, culture & employee engagement, wellness & absenteeism, performance management, talent development and workforce planning.
• Measures and tracks outcomes of all talent management initiatives at the Home level.
• Supports the Director, Talent Management and other key stakeholders to explore and implement future enhancements to talent management initiatives and programs
• Demonstrates attitudes and beliefs consistent with being person-centered
• Acts as the Home’s internal expert in HRIS in order to be a resource for the optimum use and benefits of the software system
• In partnership with operations, ensures optimal employee utilization during shifts
• May need to work day/evening/night shifts to fully support employee engagement
• Supports and implements recruiting processes, tools, resources and training
• Coordinates recruiting efforts within the Home by sourcing candidates using traditional posting sites, educational institutions, co-op, student or subsidized programs, local media, social media, industry specialty sites to obtain candidates for postings
• Supports managers in coaching, mentoring and developing employees through the talent development and succession planning processes
• Manages the employee engagement survey process in the Home, assesses trends, gaps and outcomes and partners with operations to create action plans.
• Supports operations in the management of the wellness and absenteeism program, addresses concerns with management and employees as necessary and aligns with the collective agreement in the Home
• Aligns home priorities with overall organization’s talent management strategy
• Other duties as assigned and or indicated in Job Task Inventory

Qualifications:

The qualifications needed to join our family are as follows:

• Certification in HR (Minimum of a Degree/Diploma or equivalent in Human Resources, Business, Development)
• CHRP designation (Certified Human Resources Professional) an asset
• Minimum of 2 – 3 years of human resources generalist experience
• Minimum of two (2) years of experience working in Long Term Care and /or in the healthcare industry an asset
• Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously (with residents, management, employees, volunteers and external providers)
• Strong consultative skills
• Labour relations experience an asset
• Strong analytical and organizational skills
• Works well under pressure and in stressful situations
• Ability to work independently and within a team
• Must have the ability to be flexible to work days, evenings, nights and weekends to meet with employees as necessary
• Good understanding of HR platforms, software and G-Suite/Microsoft Office
• To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction.
• To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
• As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements
• Two supervisory references required
• Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer.

What do we offer you?

• Competitive wages
• Employee benefits
• Employee perks
• Employee and Family Assistance Program
• Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.
We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.

Job Description

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

We empower governments to deliver exceptional citizen experiences.

Check out our 'About Us' page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? ️ ️

Reporting to the Director, Professional Services, the Senior Engagement Manager is a senior individual contributor within our Professional Services function. As a Senior Engagement Manager, you will be the cornerstone of ensuring that our clients not only receive what they invest in but that their delivery experience is extraordinary. This includes but is not limited to being timely, within budget, and meeting/exceeding customer satisfaction to ensure end-to-end success.

Are you a visionary professional services leader passionate about owning the customer journey? Do you excel in coordinating complex, multi-departmental operations to deliver exceptional customer experiences? Are you the one who not only solves immediate problems but also innovates to prevent future challenges? Consider this: When confronted with an issue, do you see it as an obstacle or an opportunity? If you're energized by a fast-paced environment, have a proven track record of leading complex teams, and are committed to elevating implementation services to an art form, our role as Senior Engagement Manager at Clariti might just be your next big career move.

As a Senior Engagement Manager at Clariti, you'll get to :

• Collaborate with Clariti, System Integrators (SI), and customers to understand our customers' needs, how success is defined, and ensure that we exceed expectations in delivering customer outcomes.
• Plan, organize, and manage all aspects of the project lifecycle in collaboration with SI and customer Project Managers. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets, and defining success criteria.
• Provide strong leadership and direction to the Clariti Professional Services team, which includes Business Analysts, Implementation Consultants, and Solution Architects. Lead a motivated and cohesive team that can effectively deliver services to clients and implementation partners.
• Implement quality control processes and proactively identify and mitigate risks, issues, and concerns associated with service delivery, client relationships, and project execution.
• Provide regular reports and updates to senior management on the performance and progress of the assigned projects.
• Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements.
• Participate in practice development by contributing to the development of practical solutions and methodologies, and the development of knowledge sharing artifacts.
• Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels in technical and business settings.
• Understand the operating styles of others as well as team/client relationships, team dynamics, and can adjust approach accordingly to succeed. Recognizes environmental or cultural nuances and adapts.

What do you bring to the team?