28 Employee Experience Coordinator jobs in Canada

Job Description

JOIN one of the Canada's Top Growing Companies - we can't wait to welcome you aboard!

Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others.  Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication. 

Qualifications
The following are the principal qualifications for this position:

• 1 year experience working as a Care Coordinator for Government contracts (preferred)
• Excels at Customer Service and ensuring a positive and quality customer experience
• Ability to multi-task in a faced paced environment
• Super positive attitude with other people, staff, customers, patients, families and care teams
• Ready to work hard to excel and win, while implementing/executing leading innovative ideas

Major Duties

• Coordination of Community Care + File Management
• Coordinate Care for families & loved ones with our stellar roster of Community Care Professionals
• Communicate constantly with Field Staff and patients/families to ensure a quality customer experience
• Utilize the most advanced, cutting edge scheduling technology in the Home Health Care Industry
• Meet with the Home Care Manager daily to set priorities, update on progress and suggest alternatives to stay on schedule.
• Weekly discussions with Division Manager to set priorities, update on progress and suggest alternatives to stay on track
• Handle and assess client service needs in consultation with Home Support Supervisor; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client needs (such as pets, smoking etc.) and the qualifications, skills, and abilities of field staff. Promote consistency of caregiver assignments and coordination of services.
• Monitor and assist with HPG and ETMS for new referrals and ongoing care assignments and/or reporting sent by the government.
• Report and collaborate with other Case managers, funder or government programs as required.
• Set clients schedule in the system. Complete data entry and maintain accurate/current scheduling information.
• Make phone calls and create tasks in systems for scheduling of field staff
• Assist with the supervision, recruitment, and orientation of Field employees as requested(Assist with ID badges, starter kits, and document retrieval for office/accounting)
• Monitor and document all calls from field staff in a timely manner and as appropriate.
• Assist with training and mentoring of new staff as required.
• Follow-up with clients within 24 hrs of the first shift to ensure client and PSW staff compatibility
• Handle and document all client and PSW concerns in a timely manner and as appropriate, notify supervisor: maintain appropriate documentation.
• Maintain confidentiality of client, PSW, and corporate information and discuss only with appropriate Bloom staff.
• Monitoring of technology platform to ensure Care Pro's are on time, at their locations, and are actively and correctly utilizing their applications.
• Provide prompt and courteous response to all customer inquiries and requirements and prepare required documentation

Training/Development

• Create and update procedures on tasks relating to the duties of this position as requested.
• Enforce and adhere to the codes of the company's Mission, Code of Conduct and policies both to their letter and intent
• Perform other duties, as required.
• Identify your own strengths and weaknesses and request assistance in developing these areas.

Job Description

About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that's just the beginning.

Named two years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50™ and Fast 500™ lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

Clutch is looking for a Guest Experience Coordinator to help with day-to-day retail customer experience operations and admin support! If you are a self-starter who loves helping customers, building process and developing systems to provide exemplary customer experience, we'd love to hear from you.

In this position, you will define the retail experience for customers and ensure that standards are being met across our customer facing teams. Working alongside our field operations and revenue team, you will strive for operational excellence with all pre and post administrative duties in addition to all verbal communication with customers.

What you'll do:

• Greet guests and guide them through the Clutch buying/selling journey
• Monitor visitor access and oversee daily guest operations
• Own day-to-day guest interactions at the Clutch facilities to deliver a delightful customer experience, you will be the glue between the Revenue, Sell-to-Clutch and Field Operations team
• Be a customer service champion and liaise our operations team to address any post-delivery customer requirements without compromising Clutch's best-in-class customer experience
• Assist in administrative, clerical and deal funding tasks
• Maintain a clean, presentable front desk and customer waiting area

All About You:

• Must have a valid Nova Scotia Class 5 License with a clean driving record for the past 3 years and must be able to provide a clean driver's abstract
• 2+ years of experience in customer service/experience or retail management
• Proven attention to detail and a process oriented mindset
• Familiarity with software/tech platforms used to manage/measure processes (e.g., Google Sheets, Airtable, Hubspot)
• Ability to efficiently organize time and manage priorities
• Ability to work in a dynamic, fast paced and high-volume environment
• Comfortable working 100% on-site at our 20 Duke St, Bedford facility
• Flexible schedule and are open to working evenings and weekends

Why you'll love it at Clutch:

• Autonomy & ownership -- create your own path, and own your work.
• Competitive compensation!
• Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email

Job Description

Company Description

We offer a competitive base salary between $60,000–$70,000, depending on your experience and skills!

Schedule :  Monday to Friday 8am - 5pm

At Techo-Bloc, we’re entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we’re driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment.

At Techo-Bloc we believe potential matters just as much as experience. If you bring a great attitude, a willingness to learn, and a passion for helping others, we’ll give you the tools, training, and support you need to succeed.

We’re looking for a bilingual Client Support Coordinator who thrives on solving problems and creating positive experiences. You’ll be the connection point between our customers, internal teams, and field service staff—making sure questions get answered, complaints are resolved, and everything runs smoothly.

This is a great opportunity to launch your career, learn how different departments work together, and grow within a collaborative, supportive company.

What You’ll Do

Support and Coordination

• Respond to incoming client requests and guide them through the support process.
• Manage cases and support complaints—both warranty and non-warranty—with empathy and professionalism.
• Communicate with internal teams (Sales, Customer Service, Finance, and more) to move things forward and keep everyone aligned.
• Manage the full complaint resolution process—from first contact to solution delivery.

Field Team Support

• Schedule our field service team for on-site support, merchandising, or display updates.
• Work with teammates across departments (sales reps, display specialists, and others) to coordinate work and timelines.
• Responsible for approving timesheets, organizing team schedules, and managing supply inventory (tools, gear, cleaning products, etc.).

A Day in the Life

Your day will be a mix of organizing, communicating, and supporting our internal teams. Some moments will be spent responding to client inquiries, others coordinating the schedules of our field team, and others learning how we track and resolve more complex situations.

You’ll be surrounded by experienced colleagues who are ready to support you, answer questions, and help you grow into the role—and beyond.

We’ll teach you what you need to know, but you’ll shine here if you bring curiosity, positivity, and a mindset focused on learning and service.

What You Bring

• A desire to help people and make things better—every interaction counts.
• Bilingual fluency in French and English (required to support clients across Canada and the U.S.).
• Excellent communication, organization, and time management skills.
• Comfort using Microsoft Word and Excel + experience with ERP systems like Microsoft Dynamics AX is a plus—but we’re willing to train!
• A team spirit, openness to feedback, and an eagerness to grow.
• Experience in customer service or coordination is a plus. We’ll train the right person!

Why work for us?

Career Growth and Recognition:  At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards:  Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Financial Stability:  We’ve experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.

Collaborative Company Culture:  Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits:

• Group insurance & RRSP with employer contribution
• 24/7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Considerable referral bonuses
• Discounts on Techo-Bloc’s products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed

Job Description

Toast is looking for a positive, professional, and dependable individual to join our team. This dynamic role is key to creating a culture of support and teamwork. The ideal candidate is someone who wants to join a fast-paced organization and views each day as more than a job, but an opportunity to learn and support the overall business. You are happy to pitch in with tasks and come to work every day with a smile.

About this roll* (Responsibilities)

Events and programming:

● Management of regional events and local activations of company wide events with a focus on connecting our Toasters to our culture, our communities, and our customers.

● Bring new ideas to the table around programming, workplace experience, DEI in the workplace, supporting our customers, and other initiatives within Toast.

● Management of food and beverage programs, including external catering.

Administrative:

● Maintain the ordering and support of office amenities and supplies.

● Assist with administrative and special projects around the office as assigned.

● Able to manage location budget and adhere to procurement guidelines

● Have an understanding of space and team requirements and make suggestions based on data

● Work with executive assistants and lines of business' to help execute efficient agendas, travel plans and programs for executives and teams

Operations:

● Align with our service providers to provide the best office experience to Toasters and guests

● Taking ownership of the space's appearance and cleanliness

● Manage a variety of vendors supporting day to day operations of our space

● Own logistics and booking for certain amenities onsite

● Work cross collaboratively with local and global workplace team

● Work to make the office a leading workplace and be involved in small minor work upgrade projects to the space.

● Assisting with Quality Health Safety and Environment (QHSE) and Security by fostering a safety culture, ensuring local legislation is adhered to and creating a safe working environment.

Do you have the right ingredients*? (Requirements)

● This role will be a full-time in-office position, 8 am-5 pm, but may require off hours for events/programming ● 2 - 3 years of experience, preferably working in a corporate office, startup, or hospitality environment with experience in event management.

● Associates/Bachelors Degree Preferred

● Strong organizational and coordination skills

● Impeccable attention to detail

● Strong and clear communication skills both written and verbal, and an ability to converse easily with anyone

● Proficient in Google Workspace system

Acara Solutions is committed to ensuring equal employment opportunities for applicants and employees. We are committed to filling open positions using balanced selection criteria to avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law

Acara Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.

Job Description

Hospitality-first role with cross-functional projects in Finance, IT, or Marketing your pathway to grow within three distinct business units.

Situated on the beautiful UBC campus in Vancouver, where Carey has served students and churches for over six decades, Carey Theological College is undergoing an ambitious transformation. This is not a traditional institutional postingit's a call to help rebuild something that matters. Carey is repositioning itself with the boldness of a startup, but the foundation of a historic, conservative evangelical tradition. We are re-establishing our identity around theological clarity, classical formation, and the unchanging truths of Scripture.

We are looking for those who are battle-testedboth spiritually and professionally. People who will not drift, who lead with conviction, and who are energized by the hard, often unseen work of rebuilding systems, culture, and mission. This is a role for builders, not maintainers. For those who want to leave behind institutional drift and help shape a place where truth matters.

This is not a traditional front desk position it's a unique entry point into the organization with a clear pathway to grow. All Guest Experience & Operations Coordinators begin with hospitality as their foundation , welcoming guests and residents, ensuring a seamless front desk experience, and supporting day-to-day operations across our three business units: the College, the Residences, and the Carey Centre.

From there, you will take on special projects and assignments in a specialization track aligned with your skills and interests. Whether assisting with bookkeeping and reconciliations (Finance Track ), providing network and systems support (IT & Systems Track ), or contributing to marketing and communications initiatives (Marketing & Advancement Track ), you'll gain valuable cross-department experience while building a broad base of skills.

This role is ideal for a recent university graduate with some work experience who thrives in a guest-facing environment, enjoys variety, and is eager to learn from experienced managers while supporting multiple areas of the organization.

• Warmly welcome and assist hotel guests, residents, and visitors during check-in/check-out.
  
• Issue keys (Goki), parking permits, and meal tickets (Square) as needed.
  
• Respond to inquiries via phone, email (Freshdesk), or in person.
  
• Support student move-in/move-out logistics in collaboration with residence staff.
  
• Track and distribute mail and packages for students and residents.
  

• Maintain reservation and occupancy tracking through MEWS (property management system).
  
• Process and reconcile payments through Square, Populi, and other digital tools.
  
• Keep accurate records of check-ins, check-outs, and payment status.
  
• Coordinate with housekeeping and facilities to address requests or maintenance issues.
  
• Update signage and ensure communal spaces remain guest-ready.

• Operate and support digital systems including:
  
  • MEWS guest and residence bookings.
    
  • Goki digital key access.
    
  • Square front desk payments and meal tickets.
    
  • Populi student financial transactions.
    
  • Freshdesk help ticket management and communication.
    
• Monitor and triage incoming help requests to internal teams.
  

In addition to hospitality responsibilities, each Coordinator will support a manager in one of three areas:

1. Finance Track bookkeeping, reconciliations, and expense tracking.
   
2. IT & Systems Track network troubleshooting, access management, and help desk support.
   
3. Marketing & Advancement Track content creation, communications, and event promotion.
   

• A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition.
  
• Demonstrated love for the Church and a calling to serve in a Christ-centered, discipleship-focused institution.
• Resonance with Carey's mission and desire to contribute to a culture of formation, faithfulness, and theological clarity.

• Deliver exceptional service to guests, students, and colleagues with professionalism and grace.
  
• Receive coaching, learn new tools, and contribute to process improvement.
• Identify inefficiencies and propose solutions to improve workflows.

• Bachelor's degree required; ideally in business, communications, hospitality management, IT, or a related field.
  
• 13 years of work experience in hospitality, customer service, administration, or a related professional environment.
  
• Experience with digital platforms and online tools (e.g., MEWS, Square, Populi) is an asset.
  
• Strong written and verbal communication skills; able to interact confidently with diverse stakeholders.
  
• Proven ability to learn quickly, manage multiple priorities, and adapt to changing needs.
  

• Full-Time (37.5 hrs/week) and Part-Time options available.
  
• Shifts may include mornings, evenings, or weekends based on operational needs.

Job Description

About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that's just the beginning.

Named two years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50™ and Fast 500™ lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island, with recent expansion into British Columbia. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

What You'll Do:

• You will be assisting customers with drop-offs to provide a great customer experience.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• A part part of this role may be driving a kick-ass single-car hauler (flatbed truck) to get the customer's purchase delivered straight to their front door. You don't need a commercial driver's license to drive the hauler and don't worry, with a little training, you'll realize driving the hauler is a piece of cake. We'll train you.
• Not only will you be driving that kick-ass car hauler, but you may be will also be loading and unloading the customer's vehicle on and off of it (it's a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle is mechanically sound so that we can make our customers day!
• You'll be expected to prioritize safe driving and maintain a clean driving record. Consistent, safe driving is crucial to this role!
• You'll also be a team player by assisting other team members with various tasks as necessary.

All About You:

• Must have a valid Class 5 Driver's License
• Automotive knowledge and passion for cars
• 2+ years of customer-facing experience with a passion for creating memorable customer experiences
• A great communicator with awesome people skills – in this job, you're often the first person customers meet face-to-face, and it's also their first chance to see the car they're buying in person (customers are usually super excited as it's a big purchase!)
• You should be comfortable in a fast-paced environment
• Stoked about disrupting and redefining an age-old industry and a drive to win
• Flexible schedule and are open to working evenings and weekends
• Comfortable working on-site at our 5400 Minoru Blvd, Richmond location

Why you'll love it at Clutch:

• Autonomy & ownership -- create your own path, and own your work
• Competitive compensation!
• Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email

Job Description

We are looking to add to our expanding operations team. AmpThink provides a wide range of services to the most impressive venues around the world, which calls for a wide range of skills and personalities. The ideal candidate will be comfortable working within a collaborative team of engineers and creatives alike. Theprimary focus is keeping our projects on track and organized from an operations perspective. This role's main function is to support our sales, operations and engineering teams from project kick-off to completion.

This includes but is not limited to:

• Procure products or services in support of our needs on or off site
• Ensure products or services are delivered on time
• Keep an active dialogue with stakeholders on the status of jobs and purchases
• Ensure all expenses are allocated to the project appropriately
• Provide reporting from our accounting system as needed
• Ensure all pertinent documents are stored appropriately
• Track project milestones to support procurement and invoicing
• Invoice for products delivered or services rendered
• Manage your own time effectively and allocate it to the appropriate project

Job Requirements:

• A detail oriented personality with strong problem-solving skills
• The ability to think critically
• The ability to operate in a fast-paced, collaborative, team oriented environment
• An interest in developing, refining, and implementing quality business processes
• The ability to build and maintain strong relationships inside and outside the organization
• Excellent communication and organizational skills
• Experience with Microsoft 365

The ideal candidate will possess:

• A working knowledge of basic accounting functions
• Prior experience as a project coordinator is a plus
• Familiarity with IT infrastructure is a plus

CX Agents are expected to:

• Ensure jobs are accurately captured and tracked through each phase of engagement using the company's ERP system.
• Ensure required raw materials are on-hand in time to meet committed production schedules.
• Efficiently schedule work through all phases of delivery, design, procurement, fabrication, assembly, and QC.
• Proactively communicate lead times and delivery dates to our customers, reviewing documents such as production schedules, work orders, and staffing to determine personnel or materials requirements to achieve production targets.
• Collaborate with co-workers, vendors, and/or customers to coordinate production or shipping activities, resolve complaints, and/or eliminate delays.
• Coordinate shipping and logistics with external parties and customers.
• Support Internal Sales team by taking an active role in calls and/or meetings, recording meeting notes and tracking sales milestones to completion. Maintain and drive CRM use and follow up within our sales team.
• Support External Clients by participating in calls and/or meetings, tracking project milestones to completion using project planning tools and provide outstanding customer service.
• Track project milestones using project planning tools, maintain current invoice schedule, as well as process daily invoicing for current orders.
• Reconcile inventory at project conclusion, produce job cost reports, support coordination of staging and shipping.
• Proactively build and maintain a strong working knowledge of assigned accounts and strategic OEM and manufacturers products and services.
• Develop in-depth knowledge and use of reseller tools, processes, and partner facing applications to build and validate technical configurations.

• Proactively provide detailed quotes and order management reports to key stakeholders.
• Develop regular, detailed customer centric invoicing.

Requirements

• A detail oriented personality with strong problem-solving skills
• The ability to operate in a fast-paced, collaborative, team oriented environment
• An interest in developing, refining, and implementing quality business processes
• The ability to build and maintain strong relationships inside and outside the organization
• Excellent communication and organization skills
• Capability to multi-task and adjust priorities in response to change
• Experience with Microsoft Office and specifically strong Microsoft Excel skills
• Understanding of WLAN products and key manufacturers a plus (Cisco, Aruba, etc.)

The ideal candidate will:

• Possess prior experience tracking project tasks/milestones
• Possess a Bachelor’s degree or equivalent work experience
• Possess a working knowledge of basic accounting functions including purchasing, invoicing, receiving, etc.
• Possess prior experience working as an account manager, project coordinator or inside sales representative
• Possess prior experience working for a construction company or telecommunications resale company

Benefits

AmpThink offers benefits which include 3 weeks of paid leave per year, 8 paid holidays, health insurance (PPO) premium paid in full for employees, and a Simple IRA retirement savings plan which matches dollar for dollar up to 3% of employee's annual salary. Our AmpForce program allows employees to use 3 paid workdays to work for a charity or non-profit of their choosing. Our AmpThink gear program allows employees to select AmpThink logo gear each year. AmpThink employees also have access to optional, voluntary group benefits such as dental, life, disability, and financial planning.

This is a remote position.

INNOOVA is a dynamic and innovative company. We are currently seeking a passionate and experienced individual to join our team. The ideal candidate will have a strong background with HR, time, and payroll management systems (ERP) such as Workday, Ceridian, UKG, Oracle, and SuccessFactors, among others, as well as a deep understanding of project management practices, leadership, and governance.

Responsibilities:

As a project coordinator support, you will play a central role in the success of our clients' projects. You will be responsible for supporting project managers in all phases, from planning to closure, ensuring the monitoring of timelines, budgets, and resources. You will keep essential documentation up to date and contribute to the development and implementation of PMO methodologies and standards, ensuring that projects comply with the company's governance policies.

You will facilitate communication between different stakeholders and organize follow-up meetings to ensure a good flow of information. You will prepare progress reports, analyze project performance data, and provide recommendations for continuous improvement. In summary, you will be a strategic pillar, ensuring the efficiency and compliance of projects while supporting project managers in achieving their goals.

Qualifications:

Education and Certifications:

Job Information:

Job Description

Titre du poste : Support du centre de services RH
Contrat : 6 mois renouvelable
Lieu : Longueuil, QC
Poste Hybride
Indicatif régional : 514, 438 et 450
Code postal : J4G
Date de début : D?s que possible
Mots clés : #servicecenter #serviceclient #RHemploi

#nousembauchons Belcan Canada Inc. est a la recherche de soutien au centre de service RH pour se joindre a l'equipe de notre client a Longueuil.
Le candidat ideal pour l'assistance au centre de services RH sera axe sur le client, a la capacite de servir en tant que specialiste des ressources humaines.

Les taches:

* Fournir un service client de qualité superieure, une resolution precise et rapide du premier contact par telephone, e-mail et gestion des cas
* Servir d'employe et de defenseur des clients specialise dans la creation d'une culture axee sur un service client exceptionnel ou des actions individualisees sont prises pour promouvoir et soutenir tous les interets des clients
* Utiliser plusieurs systemes en ligne pour repondre aux questions, resoudre les problemes, repondre aux demandes et aider a resoudre les besoins
* Comprendre les politiques et procedures simples de l'entreprise et de l'unite commerciale, en ayant la capacite de les transmettre de maniere simplifiee
* Identifier activement et soumettre des recommandations d'amelioration des processus
* Veiller au respect de toutes les politiques et procedures de l'entreprise
* Projets speciaux et toutes autres taches assignees par le gestionnaire

Competences et Experience requises :
* Excellentes competences en communication, en français et en anglais (Bilingue)
* Experience avec la politique RH ou d'autres domaines d'expertise au sein des RH est un atout
* Service client minimum 1 an - idealement dans un environement de centre d'appel
* Excellentes competences en resolution de problemes et solides competences en service a la clientele
* Capacite a travailler sous peu de supervision et dans un environnement d'equipe
* Une grande attention aux détails et des compétences organisationnelles pour documenter les problemes et les solutions
* Capacité a faire preuve de prevoyance, de discernement, de perspicacite et a utiliser un bon jugement, en particulier pour les escalades et les resolutions de cas
* Capacité a travailler avec des documents hautement sensibles et confidentiels et posseder un bon jugement commercial

Education et Certifications :
Baccalaureat (ou experience equivalente) avec plus de 3 ans d'experience pertinente ou diplome en RH

Mots clés :#SAP;#ServiceNow;#RH

Job Title: HR Service Center Support
6 month renewable contract
Location: Longueuil, QC
Hybrid position
Postal Code: J4G
Area codes: 514, 438, 450
Keywords: #hrjobs #hrservicecenter #montrealjobs

As an ideal HR Service Center Support Candidate you will be customer focused, pro-active,
with the ability to serve as an HR Specialist.

As an ideal candidate for the HR Service center Support you will:

* Provide superior customer service, accurate and timely first contact resolution via phone, email, and Case Management
* Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service, where individualized actions are taken to promote and support all client interests
* Utilize multiple online systems, to answer questions, troubleshoot issues, complete requests and help resolve needs
* Understand simple company and business unit policies and procedures, having the ability to convey them in a simplified manner
* Actively identify and submit process improvement recommendations
* Ensure adherence to all company policies and procedures
* Special Projects and any other duties assigned by the manager

Skills and Experience

* Excellent communication skills, in French and in English
* Experience with HR policy or other areas of expertise within HR is an asset
* Minimum 1 year customer service in a call center environment
* Excellent problem solving skills and strong customer service skills
* Ability to work under little supervision and in a team environment
* Strong attention to detail and organizational skills for documenting issues and solutions
* Ability to have foresight, discernment, insight and utilize good judgment skills, specifically for escalations and case resolutions
* Ability to work with highly sensitive and confidential material and possess good business judgment and ethics

Education and Certifications
Bachelor's Degree (or equivalent experience) with 3+ years of relevant experience or Degree in HR

Key words:#SAP;#ServiceNow;#HumanResources