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50 Employee Onboarding jobs in Canada

Bilingual Onboarding Specialist

Woodbridge, Ontario HUB International

Posted 22 days ago

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Job Description

**Bilingual Onboarding Specialist** (Hybrid)
_Hub Financial_
Hub Financial, a division of HUB International, is one of Canada's largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.
**About The Role**
The **Bilingual Onboarding Specialist** serves as the primary point of contact for advisors throughout the onboarding process at HUB Financial. This includes guiding advisors through the full setup and contracting stage, whether through APEXA or traditional methods. The Onboarding Specialist plays a critical role in ensuring a smooth, efficient, and positive onboarding experience, acting as both a resource and liaison for the advisor.
**What You'll Do**
+ Discuss the onboarding process with the advisor and communicate the requirements for a complete set up
+ Initiate contracting with the top three carriers (if necessary) for the advisor and communicate the process for new business received, provide the options for contract completion and assist in implementation
+ Handle licensing/sponsorship requests when necessary
+ Handle reactivations of inactive advisors and process the necessary contracting documents that initiated the reactivation
+ Facilitate any name change requests that are required as part of the onboard or reactivation process and ensure completion of all contracting requirements
+ Ensure the day to day contracting receipts are processed in a timely fashion
The Onboarding Specialist is also expected to perform the following functions:
+ Liaise with carriers to obtain rush broker codes to facilitate the prompt processing of new business applications
+ Maintain complete accuracy of the broker contracting, compensation hierarchy and compliance data on WS.
+ Prepare contracting documentation per the HUB Helps process. Forward completed contracting requests electronically or via courier to our advisors as required.
+ Ensure new broker contracting applications are screened for poor credit, completeness and accuracy. Review all documentation for missing information and obtain all necessary outstanding requirements.
+ Document and escalate any action required on the part of the Regional Vice President relating to broker credit, conduct or compliance issues based on facts gathered from Insurance Councils, Carrier Head Offices or other information obtained by HUB Financial staff.
+ Follow up with all insurance carriers to ensure all contracting and licensing submissions are processed and completed in a timely manner to ensure prompt policy issue and commission payments to HUB Financial and the advisor.
+ Ensure successful completion of broker contracting packages by obtaining all necessary documentation from advisors and submitting completed contracting packages to the carriers. Broker contract information received by HUB Financial must be submitted to the carrier within 2 days of receipt. There is no tolerance for contracting submitted to our carrier partners with outstanding information.
**What You'll Need for Success**
+ 2-5 years of relevant industry experience in contracting/onboarding
+ Bilingual in French and English (verbal and written)
+ College diploma or university degree (or equivalent education) is an asset
+ Strong computer proficiency and ability to learn new systems quickly
+ Exceptional written and verbal communication skills
+ Proficient in Microsoft Office (Word, Excel, Outlook)
**What's in it for you?**
Your well-being is our priority, and we back this up with a wealth of benefits:
+ **Competitive Compensation:** Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
+ **Work-Life Balance:** Enjoy flexible work arrangements and generous time off to support your personal and professional life.
+ **Tailored Benefits:** Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
+ **Career Growth and Support:** Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues-everything you need to support your growth and excel in your career.
+ **Exclusive Perks:** Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
**Why Choose HUB?**
When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International ( HUB International**
Headquartered in Chicago, Illinois, Hub International Limited ( is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB's vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.
We're not just an insurance broker, we're a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.
If you're interested in learning how you can grow your career at HUB, visit our Careers Page ( to explore our opportunities.
_HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience._
#LI-hybrid
#LI-EM
Department Office Administration & Clerical
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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Customer Onboarding Specialist

Toronto, Ontario Kindsight

Posted today

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Job Description

Job Description

Job Title: Onboading Specialist
Department: Customer Success
Reports To: Manager of Onboarding and Implementation
Job Status: Full-Time (Salaried)
Work Location: Remote (Canada or USA) 

 

About Kindsight: 

Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

 

Position Summary:

The Onboarding Specialist is responsible for guiding new customers through the initial stages of their journey with our iwave and engage platforms. This role ensures a smooth and seamless transition for customers by delivering tailored, effective onboarding experiences that maximize user engagement and product adoption to achieve their goals. The Onboarding Specialist works closely with cross-functional teams, including Customer Success, Support, Sales, Finance and Product, to ensure customers understand how to fully utilize the platform’s features and capabilities. The ideal candidate will have a customer-centric mindset, excellent communication skills, attention to detail, and a strong understanding of SaaS products and workflows. This role is key in helping customers realize value from the platform quickly, contributing to long-term satisfaction and retention.
 

What You’ll Do:

  • Customer Onboarding: Plan and facilitate the onboarding process for new customers, including scheduling, preparing material, and providing clear guidance on product adoption, setup, configuration, and integrations. Ensure customers can successfully adopt and utilize the iwave and engage products, and any new product offerings.
  • Onboarding Support: Work directly with customers to answer questions, troubleshoot basic technical issues, and provide step-by-step support during their onboarding journey.
  • Training and Documentation: Deliver tailored training sessions, webinars, and create customer-facing documentation to help customers quickly gain proficiency with the platforms. 
  • Collaboration: Collaborate with the Onboarding Team Lead and other cross-functional teams (Sales, Product, Customer Success) to ensure the onboarding experience is seamless and aligned with the customer’s needs and organizational goals.
  • Customer Health Monitoring: Proactively monitor user adoption during the onboarding phase, while identifying any potential churn risks or upsell opportunities. 
  • Continuous Improvement: Provide feedback on onboarding processes and tools to help refine and improve the customer experience. Contribute to the development of onboarding materials and standard operating procedures based on customer needs and challenges.
  • Metrics Tracking: Support tracking key metrics such as time-to-value, customer adoption, and engagement to inform process improvements and enhance the onboarding journey.
     

What We’re Looking For:

  • Experience: 1+ years of experience in customer onboarding, implementation, or customer support in a SaaS environment, with a focus on guiding customers through the initial adoption phase.
  • Communication Skills: Strong verbal and written communication skills, with the ability to follow customer narratives to understand their point of view to find workable solutions and explain complex concepts clearly.
  • Technical Aptitude: Comfort with technical products and the ability to guide customers through product setup and configurations. Familiarity with Salesforce is an asset. 
  • Customer-Centric Mindset: A passion for customer success and a proactive, problem-solving approach to addressing customer needs and helping them achieve their goals with our products.
  • Collaboration: Ability to work closely with internal teams (Sales, Product, Customer Success) to align on customer goals and needs.
  • Organizational Skills: Ability to manage multiple customer accounts simultaneously while ensuring high standards of service and attention to detail.
  • Adaptability: A willingness to learn new technologies, tools, and processes to improve the onboarding experience.
  • Education: Bachelor’s degree in Business, Communications, or a related field preferred, or equivalent experience in a customer-facing role.

Compensation Range: $38,000-$45,000 CAD Base Salary Annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.


 

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Onboarding Specialist, Human Resources

Toronto, Ontario Atlantic Packaging Products Ltd

Posted today

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Job Description

Job Description

Primary Purpose

The HR Onboarding Specialist is responsible for managing and executing the end-to-end onboarding experience for new employees, ensuring a seamless transition into the organization. Serving as the primary point of contact for candidates, hiring managers, and HR stakeholders, the incumbent provides operational excellence and process consistency across onboarding and related HR activities. The role integrates both onboarding coordination and HR support functions to deliver positive and engaging employee experience, improve efficiency, and ensure compliance with company policies and employment laws.

Key Accountabilities

Onboarding Program Facilitation

  • Facilitate the onboarding process from pre-hire until first day, ensuring all tasks and requirements are completed accurately and on time.
  • Ensure completion of new hire paperwork, work permit verification, tax form collection (federal/provincial), benefits enrollment, and compliance documentation.
  • Develop and maintain standardized onboarding program material that align with organizational values, culture, and business objectives.
  • Ensure timely setup of IT access, and hardware/software by collaborating with IT and other stakeholders.
  • Track employee referrals and verify that new hires meet the 90-day service requirement for eligibility.
  • Assist with compliance training completion and collection of required documentation.
  • Coordinate orientation sessions and facilitate introductions to company culture, policies, and resources.
  • Ensure compliance with all processes, maintaining a high-level of confidentiality at all times.

Employee Experience & Engagement

  • Act as the primary point of contact for new hires, addressing questions and providing resources to ensure a positive and professional onboarding journey.
  • Communicate employee perks and purchase plans and assist with enrollment.
  • Prepare and distribute onboarding kits, welcome gifts, and communication regarding agendas, equipment, access, dress code, parking, employee perks, and benefits.

HR Support & Administration

  • Monitor contract expiration dates and prepare contract extension letters as required.
  • Draft and distribute retirement and service recognition letters.
  • Maintain hourly employee information through HR systems (e.g., Kronos, SharePoint).
  • Assist with HR audits and ensure onboarding files are accurate, up to date, and compliant with internal policies and external regulations.

Continuous Improvement

  • Evaluate onboarding effectiveness using employee feedback and HR metrics; recommend improvements to enhance scalability and consistency.
  • Research best practices to propose innovative solutions for onboarding and engagement.
  • Acting as a subject matter expert and making recommendations on how to improve process efficiency and improvements.
  • Support process documentation by developing and maintaining standard operating procedures (SOPs) related to onboarding.
  • Partner with HR leadership to align onboarding with broader HR strategies and workforce planning. Identifying innovative and creative new ways to onboard new employees/reach a more scalable and measurable onboarding experience.
  • Leverage onboarding software and checklists to track status and ensure completeness of pre-hire and Day 1 tasks
  • Other tasks/duties as assigned.

Required Qualifications

Education

  • Bachelor's degree in human resources, business administration, or a related field

Experience

  • Minimum 3 years of HR experience, preferably in a supporting role and within a unionized environment
  • Experience managing HR documentation, HRIS/ATS systems, and supporting compliance.
  • Experience facilitating orientation or employee engagement sessions preferred.

Knowledge/Skills/Abilities

  • Strong knowledge of onboarding best practices, HR policies, and employment law compliance.
  • Excellent written and verbal communication skills, with ability to design professionalized materials and deliver presentations.
  • Strong organizational skills and attention to detail, with ability to manage multiple priorities and deadlines.
  • Ability to build rapport and collaborate effectively with employees, managers, and HR stakeholders.
  • Problem-solving and continuous improvement mindset, with ability to work independently.
  • Proficiency in Microsoft Office Suite, HRIS, applicant tracking systems (e.g., UKG), and collaboration platforms.

Nature and Scope

  • Impact: Deliver a positive onboarding experience that directly supports employee engagement, retention, and productivity.
  • Contacts: Frequent interaction with new hires, hiring managers, HR stakeholders, external vendors, and IT partners.
  • Leadership / Level of Responsibility: Ability to work independently without supervision and consult with Manager as needed. No direct reports.
  • Freedom to Act / Decision-Making Authority: Limited; responsible for compliance and process adherence; consults with Manager as required.
  • Physical and Sensory Demands: Attention to detail, active listening, and strong communication.
  • Working Environment: Deadline-driven, compliance-focused environment; Office-based, with the option to work remotely on a hybrid basis where business needs allow, frequently operate standard office equipment, such as phones and computers.

Atlantic Packaging is dedicated to fostering an inclusive environment where all colleagues and customers feel valued and supported. We are committed to developing our team to reflect the diversity of our communities in which we live and work and seek applicants with a wide range of abilities. Accommodations for persons with disabilities required during the recruitment process are available upon request.

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IT Onboarding Analyst

Vancouver, British Columbia VC3

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Job Description

Job Description

Description

Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.

The IT Onboarding Analyst is responsible for investigating the state of a new client’s IT environment so that we can fill in documentation, identify risks, make recommendations, and begin day-to-day support. This role is critical in developing CompuVision’s understanding of a new client’s requirements and needs from their IT support provider, so that we can immediately begin to meet and exceed them. Ultimately, the Onboarding Analyst is vital for kicking off a new client relationship the right way by setting up all of CompuVision’s departments to succeed as of their first client interaction.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.


Key Responsibilities


  • Provide a constant flow of communication to internal stakeholders during Onboarding projects, escalating to the Onboarding Project Manager or Team Lead where necessary. 
  • Meet with new clients face-to-face at their office, accompanied by the Onboarding Project Manager or Team Lead.
  • Identify and photograph all components of the client’s IT infrastructure according to standards.
  • Install CompuVision’s remote management tool on all endpoints within a client environment.
  • List and detail all line-of-business applications in-use within the client environment, with particular attention paid to the information required to access vendor support.
  • Prepare detailed network maps including key components of the client’s primary environment.
  • Work with the CompuVision Business Analyst to confirm that our understanding of how the client IT environment functions.
  • Complete the initial Onboarding Discovery checklist for all new clients.
  • Prepare User Change Request and Workstation Set-up guides for new clients entering support.
  • Assist the Network Operations Centre with completing tasks related to beginning support for a client, including disabling out-going vendor accounts.
  • Complete a Full Support audit to be submitted to the Remote Operations Centre for approval and respond to any concerns from the support teams.
  • Attend and contribute to Onboarding team meetings.
  • Demonstrate strong, professional communication skills when working with internal or external stakeholders.
  • Seek continuous improvement in the Onboarding process through the investigation of new tools or techniques.
  • Assist the Service Desk with completing support tickets where required.

Skills Knowledge and Expertise

Education Requirements, Skills, and Knowledge

    • Post-secondary training in Network Administration or Computer Systems. Administration, or at least 3 years’ experience with a Managed Services Provider.
    • Microsoft MCSE, MCSA, or MCITP (in-progress or completed).
    • At least 1 year of relevant IT experience supporting small or medium-sized business environments.
    • Experience with the following technologies
    • o Windows Server and Hyper-V
    • o Microsoft Exchange and Office 365
    • o Active Directory and Group Policies
    • o Routing, Switching, and VPN technology
    • o Anti-virus and Security software
    • o TCP/IP, DHCP, DNS
    • o Microsoft SQL experience will be considered an asset
  • Excellent oral and written communication; Communicates in a timely, professional and respectful manner.
  • A proven track record for excellence in customer service.
  • Must possess a vehicle, valid driver’s license, and appropriate business-class insurance.
  • Must be willing to travel for project work.

    Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

Recruitment & Onboarding Coordinator

Fort McMurray, Alberta Infinity Metis Corp

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Job Description

Salary:

Infinity Mtis Corporation (IMC) is on a mission to create and deepen business opportunities for the Mtis Community of the Regional Municipality of Wood Buffalo (RMWB). Since 2003, we've done this while maintaining the values of environmental sustainability and promoting Mtis heritage within our region.


To our people, we offer flexibility and the opportunity to generate growth opportunities by presenting ideas and showing initiative. We are proud to provide our team with the chance to innovate in Indigenous business while working with local membership, social profits, and educational institutions.


Job Summary
Reporting directly to the Director of Human Resources of Infinity Mtis Corp. IMC, the Recruitment & Onboarding Coordinator is responsible for coordinating and supporting all aspects of recruitment, selection, and onboarding activities across the organization. This role ensures that IMC & subsidiary businesses attract, hire, and integrate top talent effectively, while supporting the achievement of business objectives and goals.


Given that IMC is the business arm of McMurray Mtis, the incumbent will support members who are pursuing career and employment opportunities with our Joint Venture and Industry Partners. The Recruitment & Onboarding Coordinator will collaborate with our Joint Venture Partners on workforce development strategies and initiatives.


The incumbent will conduct all activities in a manner that supports the mission, vision and values of IMC, as well as adherence to all established Policies and Procedures. This permanent full-time salaried position is based on forty (40) hours weekly. Additional hours may be required.


Duties and Responsibilities
Coordinate the full-cycle recruitment process including job postings, screening, interviewing, reference checks, and offers of employment.
Facilitate and deliver new hire orientation and onboarding programs to foster a positive employee experience and engagement from day one.
Build trusting relationships and engage with employees to support all aspects of the employee experience and life cycle.
Assist with the development and maintenance of job descriptions and recruitment materials.
Ensure a professional and consistent candidate experience that reflects IMCs values.
Support hiring managers with recruitment strategies, interview preparation, and selection decisions.

Support McMurray Mtis members in identifying career goals and employment.


Qualifications
Post-secondary Diploma in Human Resources, Business Administration, or a related field is required.
Two (2) years of Human Resources experience is required.
An equivalent combination of post-secondary education and experience may be considered.
Valid Class 5 Alberta Drivers License, along with a clean drivers abstract is required.
Clear Criminal Record Check required.
Knowledge of recruitment best practices, onboarding processes, and employment law.
Must be proficient with all Microsoft Office Suite applications.
Experience with HRIS and Applicant Tracking Systems (ATS).
Knowledge and understanding of Employment Standards and Employment laws.
Strong interpersonal and relationship-building skills, with the ability to engage effectively with candidates, employees, and partners.
Excellent written and oral communication and interpersonal skills with the ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to a diverse workforce.
Demonstrated organizational, planning, and problem-solving skills with attention to detail.
Demonstrated ability to provide excellent customer service.
Ability to manage multiple priorities in a fast-paced environment, working both independently and collaboratively.
Ability to produce clear, concise, and professional documentation.
Strong presentation skills, and

High level of professionalism, discretion, and confidentiality.


Qualified status with the Mtis Nation of Alberta or fluency in Dene Cree are preferred candidate traits. We appreciate the interest of all applicants; however, only those individuals selected for interviews will be contacted.

This advertiser has chosen not to accept applicants from your region.

Recruitment & Onboarding Coordinator

Ganong Bros., Limited

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Job Description

Job Description

Who We Are

Founded in 1873, Ganong stands as Canada's oldest family-owned and operated chocolate company. With a rich heritage and unwavering commitment to quality, we proudly produce our renowned confections in Canada’s Chocolate Town — St. Stephen, New Brunswick.

The Role

Reporting to the Recruitment and Administration Lead, the Recruitment and Onboarding Coordinator will support Ganong’s growth by managing full-cycle recruitment and leading our six-month onboarding program. This role ensures every new hire has a seamless, welcoming, and supportive start to their career at Ganong.

The Opportunity

Join Ganong and become a part of our story, where crafting confections to inspire life’s sweetest moments is at the heart of everything we do. Guided by our values of safety, integrity, quality, heritage, boldness, and fun, you’ll have the chance to shape the employee experience from day one. In addition to recruitment and onboarding, you’ll help newcomers to the community by connecting them with housing resources and settlement services, ensuring they feel supported both at work and in their new home.

Who You Are

You’re a people-focused professional with excellent communication and organizational skills who thrives in fast-paced environments and connects talent with opportunity. You believe onboarding is about building culture, relationships, and long-term success, and you bring this mindset to every aspect of your work. From managing full-cycle recruitment and partnering with hiring managers on workforce planning to coordinating pre-boarding activities, structured onboarding programs, and settlement support, you ensure a smooth and welcoming experience for every newcomer. You also track key metrics to measure success and contribute to employer branding initiatives that strengthen the organization’s reputation.

Qualifications

  • Diploma or bachelor’s degree in HR, Business Administration, or related field.
  • 2–4 years of experience in recruitment or HR coordination.
  • Strong interpersonal and organizational skills.
  • Proficiency in Microsoft Office; HRIS/ATS experience is an asset.
  • Bilingual (English/French) is an asset.
  • Must be legally eligible to work in Canada.

Join Our Sweet Team

Become an integral part of Ganong as the Recruitment and Onboarding Coordinator, shaping the future of our workforce while delivering an exceptional employee experience. In this role, you’ll not only welcome new hires to Ganong but also help them successfully transition into our community.

Apply online today!

We’re actively reviewing applications on a rolling basis, so don’t delay. We appreciate all applicants’ interest, but only those selected for interviews will be contacted.

This advertiser has chosen not to accept applicants from your region.

Recruitment & Onboarding Coordinator

Ganong Bros., Limited

Posted today

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Job Description

Job Description

Job Description

Who We Are

Founded in 1873, Ganong stands as Canada's oldest family-owned and operated chocolate company. With a rich heritage and unwavering commitment to quality, we proudly produce our renowned confections in Canada’s Chocolate Town — St. Stephen, New Brunswick.

The Role

Reporting to the Recruitment and Administration Lead, the Recruitment and Onboarding Coordinator will support Ganong’s growth by managing full-cycle recruitment and leading our six-month onboarding program. This role ensures every new hire has a seamless, welcoming, and supportive start to their career at Ganong.

The Opportunity

Join Ganong and become a part of our story, where crafting confections to inspire life’s sweetest moments is at the heart of everything we do. Guided by our values of safety, integrity, quality, heritage, boldness, and fun, you’ll have the chance to shape the employee experience from day one. In addition to recruitment and onboarding, you’ll help newcomers to the community by connecting them with housing resources and settlement services, ensuring they feel supported both at work and in their new home.

Who You Are

You’re a people-focused professional with excellent communication and organizational skills who thrives in fast-paced environments and connects talent with opportunity. You believe onboarding is about building culture, relationships, and long-term success, and you bring this mindset to every aspect of your work. From managing full-cycle recruitment and partnering with hiring managers on workforce planning to coordinating pre-boarding activities, structured onboarding programs, and settlement support, you ensure a smooth and welcoming experience for every newcomer. You also track key metrics to measure success and contribute to employer branding initiatives that strengthen the organization’s reputation.

Qualifications

  • Diploma or bachelor’s degree in HR, Business Administration, or related field.
  • 2–4 years of experience in recruitment or HR coordination.
  • Strong interpersonal and organizational skills.
  • Proficiency in Microsoft Office; HRIS/ATS experience is an asset.
  • Bilingual (English/French) is an asset.
  • Must be legally eligible to work in Canada.

Join Our Sweet Team

Become an integral part of Ganong as the Recruitment and Onboarding Coordinator, shaping the future of our workforce while delivering an exceptional employee experience. In this role, you’ll not only welcome new hires to Ganong but also help them successfully transition into our community.

Apply online today!

We’re actively reviewing applications on a rolling basis, so don’t delay. We appreciate all applicants’ interest, but only those selected for interviews will be contacted.


#cooke-dnp

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IT Onboarding Analyst

Calgary, Alberta VC3

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Job Description

Job Description

Job Description

Description

Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.

The IT Onboarding Analyst is responsible for investigating the state of a new client’s IT environment so that we can fill in documentation, identify risks, make recommendations, and begin day-to-day support. This role is critical in developing CompuVision’s understanding of a new client’s requirements and needs from their IT support provider, so that we can immediately begin to meet and exceed them. Ultimately, the Onboarding Analyst is vital for kicking off a new client relationship the right way by setting up all of CompuVision’s departments to succeed as of their first client interaction.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.


Key Responsibilities


  • Provide a constant flow of communication to internal stakeholders during Onboarding projects, escalating to the Onboarding Project Manager or Team Lead where necessary. 
  • Meet with new clients face-to-face at their office, accompanied by the Onboarding Project Manager or Team Lead.
  • Identify and photograph all components of the client’s IT infrastructure according to standards.
  • Install CompuVision’s remote management tool on all endpoints within a client environment.
  • List and detail all line-of-business applications in-use within the client environment, with particular attention paid to the information required to access vendor support.
  • Prepare detailed network maps including key components of the client’s primary environment.
  • Work with the CompuVision Business Analyst to confirm that our understanding of how the client IT environment functions.
  • Complete the initial Onboarding Discovery checklist for all new clients.
  • Prepare User Change Request and Workstation Set-up guides for new clients entering support.
  • Assist the Network Operations Centre with completing tasks related to beginning support for a client, including disabling out-going vendor accounts.
  • Complete a Full Support audit to be submitted to the Remote Operations Centre for approval and respond to any concerns from the support teams.
  • Attend and contribute to Onboarding team meetings.
  • Demonstrate strong, professional communication skills when working with internal or external stakeholders.
  • Seek continuous improvement in the Onboarding process through the investigation of new tools or techniques.
  • Assist the Service Desk with completing support tickets where required.

Skills Knowledge and Expertise

Education Requirements, Skills, and Knowledge

    • Post-secondary training in Network Administration or Computer Systems. Administration, or at least 3 years’ experience with a Managed Services Provider.
    • Microsoft MCSE, MCSA, or MCITP (in-progress or completed).
    • At least 1 year of relevant IT experience supporting small or medium-sized business environments.
    • Experience with the following technologies
    • o Windows Server and Hyper-V
    • o Microsoft Exchange and Office 365
    • o Active Directory and Group Policies
    • o Routing, Switching, and VPN technology
    • o Anti-virus and Security software
    • o TCP/IP, DHCP, DNS
    • o Microsoft SQL experience will be considered an asset
  • Excellent oral and written communication; Communicates in a timely, professional and respectful manner.
  • A proven track record for excellence in customer service.
  • Must possess a vehicle, valid driver’s license, and appropriate business-class insurance.
  • Must be willing to travel for project work.

    Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

IT Onboarding Analyst

Toronto, Ontario VC3

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Job Description

Job Description

Description

Are you passionate about IT? Do you excel in a fast-paced and dynamic work environment? CompuVision is currently expanding our team and we are looking for an IT Onboarding Analyst.

The IT Onboarding Analyst is responsible for investigating the state of a new client’s IT environment so that we can fill in documentation, identify risks, make recommendations, and begin day-to-day support. This role is critical in developing CompuVision’s understanding of a new client’s requirements and needs from their IT support provider, so that we can immediately begin to meet and exceed them. Ultimately, the Onboarding Analyst is vital for kicking off a new client relationship the right way by setting up all of CompuVision’s departments to succeed as of their first client interaction.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.


Key Responsibilities


  • Provide a constant flow of communication to internal stakeholders during Onboarding projects, escalating to the Onboarding Project Manager or Team Lead where necessary. 
  • Meet with new clients face-to-face at their office, accompanied by the Onboarding Project Manager or Team Lead.
  • Identify and photograph all components of the client’s IT infrastructure according to standards.
  • Install CompuVision’s remote management tool on all endpoints within a client environment.
  • List and detail all line-of-business applications in-use within the client environment, with particular attention paid to the information required to access vendor support.
  • Prepare detailed network maps including key components of the client’s primary environment.
  • Work with the CompuVision Business Analyst to confirm that our understanding of how the client IT environment functions.
  • Complete the initial Onboarding Discovery checklist for all new clients.
  • Prepare User Change Request and Workstation Set-up guides for new clients entering support.
  • Assist the Network Operations Centre with completing tasks related to beginning support for a client, including disabling out-going vendor accounts.
  • Complete a Full Support audit to be submitted to the Remote Operations Centre for approval and respond to any concerns from the support teams.
  • Attend and contribute to Onboarding team meetings.
  • Demonstrate strong, professional communication skills when working with internal or external stakeholders.
  • Seek continuous improvement in the Onboarding process through the investigation of new tools or techniques.
  • Assist the Service Desk with completing support tickets where required.

Skills Knowledge and Expertise

Education Requirements, Skills, and Knowledge

    • Post-secondary training in Network Administration or Computer Systems. Administration, or at least 3 years’ experience with a Managed Services Provider.
    • Microsoft MCSE, MCSA, or MCITP (in-progress or completed).
    • At least 1 year of relevant IT experience supporting small or medium-sized business environments.
    • Experience with the following technologies
    • o Windows Server and Hyper-V
    • o Microsoft Exchange and Office 365
    • o Active Directory and Group Policies
    • o Routing, Switching, and VPN technology
    • o Anti-virus and Security software
    • o TCP/IP, DHCP, DNS
    • o Microsoft SQL experience will be considered an asset
  • Excellent oral and written communication; Communicates in a timely, professional and respectful manner.
  • A proven track record for excellence in customer service.
  • Must possess a vehicle, valid driver’s license, and appropriate business-class insurance.
  • Must be willing to travel for project work.

    Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

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