78 Employee Programs jobs in Canada

Manager - Regulatory Programs

Toronto, Ontario College of Naturopaths of Ontario

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Job Description

Job Description

We are seeking a Manager, Regulatory Programs to join our Regulatory Affairs team. Reporting to the Director, Regulatory Affairs and indirectly to the Deputy CEO, Regulations, the Manager, Regulatory Programs manages and provides governance and strategic leadership on all matters relating to Patient Relations, Standards, Equity Diversity Inclusion and Belonging, Regulatory Education, Consultations, Regulatory Guidance and Risk-based regulation.

This position involves a wide spectrum of activities including but not limited to supporting the development and implementation of the policies and procedures governing the Equity, Diversity, Inclusion and Belonging (EDIB), the Patient Relations and the Standards Programs and their related Committees, as well as providing regulatory guidance to the public and registrants.

Duties & Responsibilities

The incumbent will be responsible for:

1. Managing the Patient Relations Program

  • Maintaining and ensuring all program information is accurate and up to date.
  • Reviewing and updating program materials.
  • Tracking of expenditures.
  • Supporting individuals with applications and funding.
  • Providing statistical data on applications with the Patient Relations Committee.
  • Being the External Liaison on Patient Relations matters and issues with registrants and stakeholders.

2. Managing the Standards Program

  • Compiling and disseminating research and/or information as required.
  • Editing current and drafting new standards and guidelines.
  • Communicating changes to standards and guidelines.

3. Managing the Equity, Diversity, Inclusion and Belonging (EDIB) Program

  • Acting as a point person for the development and delivery of EDIB activities of the College.
  • Working with the Committee on priority projects relating to EDIB.
  • Maintaining EDIB resources on the College’s website.
  • Reviewing best practices and initiatives relating to EDIB and opportunities for possible incorporation into College activities.
  • Liaises with the Health Professions Regulators of Ontario and other health regulatory Colleges on matters and initiatives relating to EDIB.
  • Research and propose EDIB training opportunities for staff and volunteers.

4. Managing the Regulatory Education Program

  • Managing the content development of regulatory education topics.
  • Identifying topics of relevance and securing presenters.
  • Managing the implementation, delivery and evaluation of education sessions and materials as required.
  • Ensuring payment of volunteers and facilitators.
  • Attending activities in relation to the regulatory education program.
  • Collaboratively working with the Manager, Quality Assurance, and Inspections to identify and make recommendations for new credit items as it relates to continuing education.

5. Managing the Consultations Program

  • Managing the designing of consultative materials to target appropriate audiences.
  • Developing a communication strategy to launch each consultation for feedback.
  • Creating forms and feedback tools for participants.
  • Facilitating consultation activities.
  • Consolidating participant feedback and proposing recommendations.
  • Managing the coordination of In Conversation With (ICW) events to provide additional guidance and information on the various consultations.

6. Managing the Risk-based Regulation Program

  • Working in collaboration with College program areas who report Risk-based Regulation data to identify risk exposures, create risk profiles, classifications of the risk exposure and mitigation strategies.
  • Identifying and implementing mitigation strategies based on the level of risk.
  • Ensuring mitigation strategies are in compliance with Regulated Health Professions Act, 1991 (RHPA); Naturopathy Act, 2007 ; and other relevant legislation; and all College policies, standards, guidelines, and regulations.
  • Evaluating data to ensure all data collected is relevant in meeting the College’s objectives of the program.
  • Providing regular updates to existing action plans and updating accordingly.
  • Identifying trends and data correlations for regulatory education topics.
  • Training of departmental staff on the collection of data points.
  • Integrating Risk-based Regulation into the College’s database system.

7. Managing/Directing the Delivery of the Regulatory Guidance Program

  • Ensuring that inquiries from registrants and the public are answered in a timely and accurate manner.
  • Collaborate with the various College departments to ensure inquiries are responded to accurately and by the appropriate personnel.
  • Manage the tracking and monitoring of response timelines.
  • Manage the development of Regulatory Guidance articles, blogs, and advisories.
  • Maintaining knowledge and understanding of relevant legislation, regulations, standards, and guidelines to provide accurate and timely guidance as needed.
  • Providing statistical data on Regulatory Guidance as required.

8. Supporting the College Committees and Council

  • Scheduling meetings in a timely manner to facilitate the resolution of issues.
  • Reviewing documentation for completeness and corresponding with Committee Chair(s) for meeting preparations.
  • Ensuring meeting materials are distributed to the committees in accordance with College policies and procedures for adequate time to review, and to assist with discussions and deliberations.
  • Researching and preparing materials for committees.
  • Preparing policy recommendations to the committees for consideration.
  • Ensuring committee decisions are documented, implemented, and tracked.
  • Draft briefing materials, provide statistical information and attend Council meetings where required.
  • Participating in orientation and education of Council/non-Council Members and attends committee meetings according to area of responsibility.

9. Provide Support to the Director, Regulatory Affairs and Deputy CEO, Regulations

  • Implementing the organizational Strategic plan.
  • Updating and implementing the Operational plan.
  • Assisting in the development of annual budget and monitoring financial variances.
  • Assisting in the updating of content for the CPMF and Annual Report.
  • Overseeing the collection of data points to support the Risk-based regulation.
  • Proactively identifying potential risks.
  • Preparing materials and reports as requested.
  • Providing regular updates on program areas.

10. General Departmental Management

  • Managing the activities of direct reports in accordance with the policies and procedures of the College.
  • Participating in the recruitment, orientation, education, and recognition of Council/non-Council Members volunteers for program areas.
  • Assisting with the preparation of information for the website, news bulletins and newsletter.
  • Compiling reports and annual statistical information for the College.
  • Developing and implementing policies and procedures related to program areas.
  • Participating in and contributing to regular team meetings and planning activities.
  • Maintaining communication templates, fillable forms, and program materials.
  • Managing registrant, volunteer, and program records in accordance with the Records Management policy and procedures.

11. Other duties

  • Performs other duties as assigned.

Qualifications

Education & Experience

  • University Degree or College Diploma in Public Administration, Political Science, Public Health, or a related discipline, or an equivalent combination of education and relevant work experience.
  • Minimum of two years experience in a manager or supervisory role.
  • Experience in a regulatory or Board/Council governed setting is considered an asset.
  • Familiarity with Regulated Health Professions Act and/or health legislation is preferred.

Skills

  • Proficiency in Microsoft Office Suite and Adobe as well as contact management systems.
  • Strong analytical, organizational, and communication skills.
  • Ability to interpret technical, legal, and scientific materials.
  • High-level problem solving and judgment capabilities.
  • Team building and leadership experience.

Core Competencies

  • Leadership & Collaboration: Inspires and motivates; fosters team commitment and success.
  • Professionalism & Integrity: Demonstrates respect, tact, and accountability.
  • Analytical Thinking: Gathers and synthesizes information to guide decisions.
  • Judgment: Makes timely, well-reasoned decisions.
  • Conflict Management: Effectively mediates and resolves disputes.
  • EDIB mindset: Champions inclusive and accessible practices.

Benefits

  • Comprehensive group benefits (health, dental, LTD, life insurance, and paramedical services).
  • College-contributed Registered Retirement Savings Plan (RRSP).
  • Opportunities for professional development and training.

Application Process and Deadline

Cover letters and resumes can be e-mailed to or via fax at ( and must be received by August 29, 2025. Please include “Manager, Regulatory Programs” in the subject line of your e-mail.

We thank all applicants for their interest. Only those selected for an interview will be contacted. No phone inquiries, please.

The College of Naturopaths of Ontario values diversity and strives to foster an inclusive work environment built on dignity and respect. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, culture or other ideologies, or any other characteristics protected by applicable law.

Accommodation is available upon request under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Company Description

The College of Naturopaths of Ontario regulates naturopathic doctors in the interest of the public. Our mandate is to support patients’ rights to receive safe, competent and ethical naturopathic care. We fulfill role by establishing requirements to enter the profession, setting standards of practice, ensuring continuing competence, and providing accountability through Complaints and Discipline.

Company Description

The College of Naturopaths of Ontario regulates naturopathic doctors in the interest of the public. Our mandate is to support patients’ rights to receive safe, competent and ethical naturopathic care. We fulfill role by establishing requirements to enter the profession, setting standards of practice, ensuring continuing competence, and providing accountability through Complaints and Discipline.

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National Programs Specialist

Bolton, Ontario Gillfor Distribution

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Job Description

Programs Analyst

About the job

Gillfor Distribution is seeking a full-time, highly motivated, and experienced National Programs Specialist for our Bolton Ontario Head Office location. The Gillfor National Programs Specialist is a key support role working closely with the National Programs Director to develop go-to-market assets & resources as well as provide data analysis for program optimization in all national product lines.

Reporting to the VP of Strategic Development this individual will work within a small focused team setting and is responsible for managing several program and strategic development support tasks simultaneously. A good National Programs Specialist is a self-driven, creative thinker that can work autonomously within a team-based culture, has strong business acumen, and experience in product management, marketing and/or sales.

This position may require occasional travel, including overnight as needed.

Strategic Analysis & Reporting
  • Support the VP of Strategic Development and National Programs Director with critical insights.
  • Prepare and publish budgets, comprehensive reports, and compelling presentations .
  • Track and report on key initiatives across all branches.
  • Conduct in-depth analysis and provide actionable recommendations to optimize Branch KPIs in sales, profitability, and operations.

Collaboration & Engagement

  • Interface directly with branches , providing essential support.
  • Support Monthly Business Reviews by reporting key metrics and gathering feedback.
  • Assist in Quarterly Product Champion Meetings to identify knowledge gaps and provide suggestions.
  • Help organize Semi-Annual Account Manager Meetings , including scheduling, report generation, and tracking initiatives.

CRM & Data Management

  • Provide regular CRM support , including user setup, platform management, and optimization recommendations.
  • Track data, generate insightful reports , and interface with vendors and branches on CRM utilization.

KPI & Initiative Oversight

  • Develop Key Performance Indices across sales, profitability, and operations.
  • Collect and utilize feedback to continuously improve defined KPIs.
  • Track Branch Initiatives for sales growth and operational improvements.

Marketing & Program Support

  • Assist with content sourcing and development .
  • Manage credit reporting and tracking , along with Co-op and vendor fund processing .
  • Coordinate with external resources like printers and freelance designers.

Project Contribution

  • Perform various project-based tasks as assigned.

Key Qualifications

  • Experience with CRM tools & data analysis
  • Familiarity and knowledge of the building supply industry a strong asset
  • Valid Driver’s License (as travel may be required)
  • Self-motivated and deadline driven with an overall focus on key objectives
  • Excellent communication skills
  • High degree of business acumen & professional demeanor
  • Prioritization, time management and organizational skills are a must
  • Strong problem identification and creative problem-solving skills
  • Ability to adhere to all Health & Safety policies and procedures
  • Establish, develop and maintain positive relationships with vendors & internal stakeholders

Working Conditions

  • Full-time position, Monday to Friday: 8:00 am – 5:00 pm
  • Group Benefit Plan and RRSP Plan
  • Opportunities for advancement within the company
  • Competitive compensation; base salary plus discretionary bonus program potential

Gillfor Distribution is proud to be an equal opportunity employer. If you are interested in joining the Gillfor Distribution family please apply today with the appropriate requirements. We thank all those who apply, however only those selected for an interview will be contacted.

Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the HR Manager at Gillfor Distribution.

About Gillfor Distribution

Gillfor Distribution is a 100% Canadian owned and operated company that stretches across Canada with 13 locations from coast to coast. Our goal is to provide a service unmatched in the distribution industry and to lead the way with innovative products and marketing ideas for the future. Gillfor prides itself in keeping up with today’s trends and staying at the forefront of the distribution industry. Please visit our website to learn more.

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Manager, Programs & Development

Edmonton, Alberta CAREERS: The Next Generation

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Job Description

Salary: $82,363 - $84,834

CAREERS: The Next Generation is a unique, non-profit organization raising youth awareness of career options and helping students earn while they learn through internship. We partner with government, educators, communities, industry, parents and students to introduce youth to rewarding careers and develop the skilled workers of the future.

About the role:

As the Manager of Programs and Development, you will be part of the Management Team across the organization. You will play a key role in leading the Programs and Development team by working closely with internal and external stakeholders and overseeing provincial initiatives and programs across Alberta. Reporting to the Director of Programs and Development, you will help in providing strategies to develop and enhance the delivery of our programs. You will implement best practices to support organization wide growth and success.

Roles and Responsibilities

  • Provide strategic input to the Director of Programs and Development including the development, implementation, and delivery of new, and improvement of existing programs, services, policies, and guidelines.
  • Work in close collaboration with Program Leads and Regional Managers to amplify the delivery of our programs and maximize organizational outcomes.
  • Achieve outcomes consistent with the goals of the organization.
  • Provide research and information into the development of new programs.
  • Ensure that projects are completed within allotted budget and timelines.
  • Develop and maintain strong and productive relationships with internal and external stakeholders.
  • Monitor the quality and impact of programs across the province.

Team Leadership

  • Provide leadership, coaching, and mentoring and motivate the Programs and Development team members to achieve organizational goals.
  • Actively develop and continuously build the Programs and Development team by promoting collaboration and by identifying and capitalizing on opportunities to leverage learning, experience, and ideas.
  • Working collaborative with Human Resources to manage all aspects of the Programs and Development team including recruitment, training, and evaluating performance.

Operational Leadership

  • Ensure plans are in place to achieve organizational goals and that stakeholders are provided with appropriate programs and quality of service.
  • Continuously monitor, analyze, design, and improve operational activities and processes.
  • Identify and recommend resources that are required to achieve operational goals and monitor effective utilization of resources.
  • Set and monitor the achievement of operational goals/targets and outcomes.
  • Build partnerships with key stakeholders to promote the organization and meet organizational goals.
  • Participate in public speaking opportunities, networking, and community relations activities to promote community awareness of CAREERS' mission and aims.
  • Monitor operational expenses and consult with the Director of Programs and Development regarding new project costs.

Skills and Competencies

  • Exceptional leadership ability and strong motivational, mentoring, and coaching skills.
  • Strong team development skills.
  • Excellent interpersonal skills with a demonstrated ability to develop and maintain collaborative relationships with others.
  • Strong communication skills, both verbal and written, including effective listening skills.
  • Strong customer service orientation, with a strong commitment to customer satisfaction.
  • Practical analytical and problem-solving skills combined with the ability to find innovative solutions.
  • Strong negotiation and consensus building skills.
  • Sound ethical approach to decision making and relationship building.
  • Capacity to deal with a rapidly changing and at times uncertain environment.
  • Able to demonstrate proficiency in the CAREERS competencies of collaboration, communication, professionalism, entrepreneurial orientation, resourcefulness, interpersonal relationships and influencing.
  • Strong computer skills working in a cloud environment MS Office skills. Experience using Customer Relationship Management software considered an asset.

Qualifications

  • Strong knowledge base gained through previous experience as a leader in the world of business is required.
  • Previous experience and/or strong knowledge of the secondary educational system and culture in Alberta is beneficial.
  • A validated credential (certification or degree) in business, management, education, or marketing is required.
  • Experience in community building either through work, volunteering, or other experiences.
  • Experience planning, implementing and evaluating programs

Application Process Applications will be accepted until a suitable candidate is found. We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.

Join CAREERS and help shape the future of youth by connecting them with rewarding career opportunities!

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Chief Programs Officer

Ottawa, Ontario Ottawa Network for Education

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Job Description

Salary: $135,000-$50,000 Annually

The Ottawa Network for Education (ONFE) is a trusted connector and catalyst for student success. In partnership with all publicly funded school boards in Ottawa, we deliver equitable, innovative programs that meet students where they arefrom a healthy start to the day, to academic support, to confidence-building with hands-on learning. By uniting partners across sectors, ONFE breaks down barriers and builds brighter futures. Our focus on sustainability, future readiness, and social responsibility drives our vision: an Ottawa where all students thrive.

Bilingual Chief Programs Officer

We are looking for a bilingual (English and French) self-motivated, detail oriented, highly organized, and versatile individual, to work with the senior leadership team and be responsible for strategic and operational leadership and oversight of ONFE programs.

The ideal candidate will have proven leadership experience in the non-profit sector and program management. This leader will be inspirational, solutions-oriented and collaborative. They will be effective at working with a variety of stakeholders, breaking down internal silos and evaluating program effectiveness. The Chief Programs Officer plays a critical role in shaping the organization's programming strategy, ensuring effective implementation, and driving impactful outcomes.

The Chief Programs Officer reports to the President & CEO and works collaboratively with all ONFE staff.

Key Responsibilities:

  • Collaborate with the CEO and senior leadership team to develop and execute the organization's program strategy, aligning it with the mission and overall strategic goals.
  • Provide leadership in identifying programs, defining program priorities, setting goals, and establishing measurable outcomes.
  • Lead the development, implementation, and management of programs and initiatives.
  • Oversee program planning, budgeting, implementation, and evaluation processes.
  • Recruit, build, lead and evaluate high-performing program teams.
  • Cultivate and maintain relationships with key stakeholders.
  • Identify and implement tools and systems to gather data-driven insights that inform program improvements and decision making.
  • Ensure compliance with relevant regulations, legal requirements, and ethical standards.
  • Implement quality assurance measures to maintain program integrity.
  • Serve as a representative and advocate for the organization's programs.
  • Foster a culture of learning, innovation, and continuous improvement within the program teams.

Required Skills/Experience:

  • Demonstrated ability to manage strategic change and drive organizational performance.
  • Demonstrated ability to collaborate, build and maintain relationships with stakeholders. Demonstrated experience in resource allocation, budgeting, and financial management.
  • Demonstrated experience in managing data, data systems and using data for program decision making.
  • Working knowledge of the Ottawa education system and ancillary services.
  • Strong analytical and problem-solving skills.
  • Strong organization and time management skills with the ability to meet deadlines.
  • Excellent written and verbal communication skills.
  • Strong computer aptitude and proficiency, including knowledge of Microsoft Office 365 and project management tools.

Qualifications:

  • Masters degree in a relevant field (such as business administration, social sciences, or nonprofit management).
  • 7-10 years experience in program management in a leadership role.
  • Satisfactory Police Record Check in alignment with ONFEs Conditions of Employment Policy.
  • Drivers license, and access to a reliable motor vehicle with insurance coverage that has no policy restrictions for work related driving.
  • Fluency in English and French (oral and written) and fluency in other languages.

Hybrid Work:

ONFE offers a hybrid work environment, which requires work both in the office and remote.


This is a permanent full-time position. The annualized salary range is 135,000- 150,000. ONFE offers a competitive salary, benefit package including RSP matching.

The Ottawa Network for Education is an equal opportunity employer and respects the dignity and independence of people with disabilities. We recognize the value of diversity in the workplace and encourage applications from all qualified candidates.

We provide accommodations for individuals with disabilities throughout the recruitment and selection processes. Applicants are required, in advance, to make any accommodation request known to Human Resources by -rope.ca.

Recruitment will be ongoing throughout the posting period and the competition will remain open until the position is filled. Please apply before 4:00PM on Friday, September 5, 2025.

To learn more about the Ottawa Network for Education, please visit

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Le Rseau dOttawa pour lducation (ROPE) est un organisme qui uvre la russite des lves, notamment en agissant comme courroie de liaison et catalyseur. Nous collaborons avec tous les conseils scolaires dOttawa financs par des fonds publics pour offrir des programmes quitables et novateurs qui rpondent aux besoins des lves, aussi bien de ceux qui ont besoin dun coup de pouce pour bien dmarrer leur journe, que de ceux qui ont besoin dun soutien scolaire ou dun apprentissage pratique pour renforcer la confiance en soi. En runissant des partenaires de tous les secteurs, le ROPE limine les obstacles qui empchent les jeunes daccder un avenir meilleur. Nous voulons que les lves dOttawa spanouissent et pour raliser cette vision, nous misons sur trois axes : la durabilit, la prparation des jeunes leur avenir et la responsabilit sociale.

Cheffe/chef des programmes (bilingue)

Nous sommes la recherche dune personne bilingue (anglais et franais), motive, ayant le sens du dtail, trs organise et polyvalente, pour travailler avec lquipe de direction et prendre en charge la direction stratgique et oprationnelle et la supervision des programmes du ROPE.

La candidate idale ou le candidat idal aura une exprience avre du leadership en gestion de programme dans le secteur but non lucratif. Cette personne sera une source dinspiration, oriente vers la recherche de solutions et la collaboration. Elle sera en mesure de travailler avec diverses parties prenantes, dliminer les cloisonnements internes et dvaluer lefficacit des programmes. La cheffe ou le chef des programmes joue un rle essentiel dans llaboration de la stratgie de programmation de lorganisme et veille une mise en uvre efficace et lobtention de rsultats probants.

La cheffe ou le chef des programmes dpend de la prsidente-directrice gnrale, et travaille en collaboration avec tout le personnel du ROPE.

Principales responsabilits

  • Collaborer avec la prsidente-directrice gnrale et lquipe de direction pour laborer et mettre en uvre la stratgie de programme de lorganisme, en lalignant sur la mission et les objectifs stratgiques globaux.
  • Diriger lexercice visant identifier les programmes, dfinir les priorits des programmes, fixer les objectifs et tablir des rsultats mesurables.
  • Diriger llaboration, la mise en uvre et la gestion des programmes et des initiatives.
  • Superviser les processus de planification, de budgtisation, de mise en uvre et dvaluation des programmes.
  • Recruter, constituer, diriger et valuer des quipes de programme performantes.
  • Cultiver et entretenir des relations avec les principales parties prenantes.
  • Identifier et mettre en uvre des outils et des systmes permettant de recueillir des informations fondes sur des donnes qui contribuent lamlioration des programmes et la prise de dcision.
  • Veiller au respect des rglementations pertinentes, des exigences lgales et des normes thiques.
  • Mettre en uvre des mesures dassurance de la qualit pour maintenir lintgrit du programme.
  • Reprsenter et dfendre les programmes de lorganisme.
  • Favoriser une culture de lapprentissage, de linnovation et de lamlioration continue au sein des quipes charges des programmes.

Comptences et exprience obligatoires

  • Capacit avre de grer le changement stratgique et de stimuler les performances de lorganisme.
  • Aptitude avre collaborer, nouer et entretenir des relations avec les parties prenantes.
  • Exprience avre en matire daffectation des ressources, de budgtisation et de gestion financire.
  • Exprience manifeste de la gestion des donnes, des systmes de donnes et de lutilisation des donnes pour la prise de dcisions relatives aux programmes.
  • Connaissance pratique du systme dducation dOttawa et des services auxiliaires.
  • Solides comptences en rflexion critique et en rsolution de problmes.
  • Solides comptences en organisation et gestion du temps, et capacit de respecter les dlais.
  • Excellentes aptitudes en communication crite et orale.
  • Solides aptitudes et comptences informatiques, notamment matrise de Microsoft Office 365 et des outils de gestion de projet.

Qualifications

  • Matrise dans un domaine pertinent (administration des affaires, sciences sociales ou gestion dorganisations but non lucratif).
  • 7 10 ans dexprience en gestion de programmes au niveau de la direction.
  • Vrification policire des antcdents judiciaires satisfaisante, conformment la politique et aux conditions demploi du ROPE.
  • Permis de conduire et accs un vhicule moteur fiable avec une couverture dassurance sans restriction relative la conduite dans le contexte professionnel.
  • Matrise de langlais et du franais (oral et crit) et matrise dautres langues.

Formule de travail hybride

Le ROPE propose une formule de travail hybride, qui ncessite de travailler la fois au bureau et distance.

Il sagit dun poste permanent temps plein. L'chelle salariale annualise est de 135 000 150 000 . Le ROPE offre un salaire et un ensemble davantages sociaux concurrentiels, y compris la contrepartie dun REER.

Le Rseau dOttawa pour lducation (ROPE) est un employeur qui souscrit au principe de lgalit des chances et respecte la dignit et lindpendance des personnes handicapes. Nous reconnaissons la valeur de la diversit en milieu de travail et encourageons toutes les personnes qualifies poser leur candidature.

Nous prenons des mesures dadaptation pour les personnes handicapes tout au long des processus de recrutement et de slection. Les candidat(e)s sont tenu(e)s de communiquer lavance avec les ressources humaines pour faire connatre toute demande dadaptation


Le recrutement se poursuivra tout au long de la priode de publication et le concours restera ouvert jusqu' ce que le poste soit pourvu. Veuillez postuler avant le vendredi 5 septembre 2025, 16h.

Pour en savoir plus sur le Rseau dOttawa pour lducation (ROPE), veuillez consulter notre

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Customer Programs Coordinator

Mississauga, Ontario Kenna

Posted 3 days ago

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Job Description

Kenna is a one-of-a-kind marketing program solutions provider specializing in customer experience management with expertise in the agricultural market. We are seeking smart, talented, enthusiastic people eager to make a difference.


Our business has been in the forefront of digital automation and transformation for nearly 40 years, enabling our clients to develop deeper and more intimate relationships with their customers. We serve as an organic extension of the client’s team, helping them lead change rather than simply surrender to it.


You’ll be joining a company that prizes collaboration, encourages personal growth, rewards initiative, and welcomes fresh ideas that inspire change. Our longevity and success are entirely attributable to the many bright and energetic people across our company who are excited every day to make a difference.


What you’ll be doing as our new Customer Programs Coordinator

  • Developing a thorough understanding of the Customer Loyalty Programs you will be supporting.
  • Supporting the Customer Programs cycle from Program development through to fulfillment.
  • Conduct internal testing (quality assurance) for loyalty program tools and campaigns, adhering to established workflow processes and steward best practices to ensure accurate and efficient delivery.
  • Managing day-to-day inquiries and expected exceptions related to Customer Programs by working with internal and external colleagues to respond to and/or process requests that arise in the normal course of business.
  • Working with the program lead to ensure regular and timely project status meetings are held with the internal team to keep programs on track and assist with the prioritization of tasks.
  • Assisting in the training, onboarding and day-to-day supervision of support staff
  • From time-to-time additional activities, administrative needs, or requirements may arise and require support from the Programs Account Coordinator.


Requirements

About you:

  • Bachelor’s Degree, preferably in Science, Mathematics, Economics or Business Marketing
  • Proficiency in MS Office (Word, Excel, PowerPoint, Visio)
  • Agricultural industry knowledge or background would be considered an asset
  • Confidence, decisiveness & self-starter
  • Adept at problem solving and troubleshooting
  • Strong interest in working with data
  • Flexibility
  • Highly organized and detail-oriented – time management, priority management, and quality assurance will be part of this role
  • Excellent communication skills
  • Strong people skills, self-awareness, high energy level and results driven
  • An optimistic attitude, a willingness to learn and an openness to constructive feedback


Location:

Mississauga, Ontario


Job Type:

The Customer Programs Coordinator role will be a hybrid model of 3 days working in office (Tuesday – Thursday), and 2 days work-from-home (Mondays & Fridays).

Benefits


  • Competitive Salary
  • Competitive Benefits
  • Flexible Hours
  • Hybrid Working Model (Remote + In-Office)
  • Training and Professional Development
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Customer Programs Coordinator

Toronto, Ontario Kenna

Posted 3 days ago

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Job Description

Kenna is a one-of-a-kind marketing program solutions provider specializing in customer experience management with expertise in the agricultural market. We are seeking smart, talented, enthusiastic people eager to make a difference.


Our business has been in the forefront of digital automation and transformation for nearly 40 years, enabling our clients to develop deeper and more intimate relationships with their customers. We serve as an organic extension of the client’s team, helping them lead change rather than simply surrender to it.


You’ll be joining a company that prizes collaboration, encourages personal growth, rewards initiative, and welcomes fresh ideas that inspire change. Our longevity and success are entirely attributable to the many bright and energetic people across our company who are excited every day to make a difference.


What you’ll be doing as our new Customer Programs Coordinator

  • Developing a thorough understanding of the Customer Loyalty Programs you will be supporting.
  • Supporting the Customer Programs cycle from Program development through to fulfillment.
  • Conduct internal testing (quality assurance) for loyalty program tools and campaigns, adhering to established workflow processes and steward best practices to ensure accurate and efficient delivery.
  • Managing day-to-day inquiries and expected exceptions related to Customer Programs by working with internal and external colleagues to respond to and/or process requests that arise in the normal course of business.
  • Working with the program lead to ensure regular and timely project status meetings are held with the internal team to keep programs on track and assist with the prioritization of tasks.
  • Assisting in the training, onboarding and day-to-day supervision of support staff
  • From time-to-time additional activities, administrative needs, or requirements may arise and require support from the Programs Account Coordinator.


Requirements

About you:

  • Bachelor’s Degree, preferably in Science, Mathematics, Economics or Business Marketing
  • Proficiency in MS Office (Word, Excel, PowerPoint, Visio)
  • Agricultural industry knowledge or background would be considered an asset
  • Confidence, decisiveness & self-starter
  • Adept at problem solving and troubleshooting
  • Strong interest in working with data
  • Flexibility
  • Highly organized and detail-oriented – time management, priority management, and quality assurance will be part of this role
  • Excellent communication skills
  • Strong people skills, self-awareness, high energy level and results driven
  • An optimistic attitude, a willingness to learn and an openness to constructive feedback


Location:

Mississauga, Ontario


Job Type:

The Customer Programs Coordinator role will be a hybrid model of 3 days working in office (Tuesday – Thursday), and 2 days work-from-home (Mondays & Fridays).

Benefits


  • Competitive Salary
  • Competitive Benefits
  • Flexible Hours
  • Hybrid Working Model (Remote + In-Office)
  • Training and Professional Development
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Administrative Support, Immigration Programs

Mississauga, Ontario Compass Group

Posted 5 days ago

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Job Description

# Job Summary

As the Administrative Support, Immigration Programs, you will collaborate with our external Immigration Partner and use your expertise and strategic thinking to provide trusted support to the People & Culture teams and operational business units.

If you were to come on board as our Administrative Support, Immigration Programs, we’d ask you to do the following for us:

- Act as a trusted advisor on Canadian and international immigration programs, including work permits and permanent residency.
- Deliver end-to-end mobility support: visa/work permit processing (including LMIA), travel and remote work assessments, and right-to-work checks.
- Liaise with HR, payroll, and operations to ensure smooth transitions for international assignees and their families.
- Prepare and coordinate timely, accurate immigration filings and support documentation, including sponsor letters and application forms.
- Track and manage compliance requirements such as work permit and passport expirations.
- Maintain mobility tools and resources, including templates, checklists, policies, and a U.S. mobility playbook.
- Build and manage vendor relationships (e.g., immigration counsel, relocation providers, tax advisors); coordinate relocation services such as housing, shipping, and schooling.
- Provide reporting and insights to leadership; conduct research on immigration legislation and contribute to program development.
- Ensure confidentiality and data accuracy; support continuous improvement through special projects.

# Required Qualifications
- 3+ years of Immigration support experience.
- College or University degree.
- Bilingual in French/English.
- Proven ability to thrive in fast-paced, matrixed environments with high resilience and minimal supervision.
- Highly organized with strong attention to detail; able to manage confidential information with discretion.
- Effective communicator with the ability to influence and collaborate across all levels of an organization.
- Proficient in Microsoft Office, especially Excel and PowerPoint; able to manage multiple priorities and tight deadlines.
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Member Programs & Database Assistant

Vancouver, British Columbia Canadian Bar Association of BC

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Job Description

Job Description

Member Programs & Database Assistant


Canadian Bar Association is the leading professional association for lawyers, judges and law students with 40,000 members nationally, including 8,000 here in BC. We are the essential ally and advocate of lawyers, providing professional development and valuable networking opportunities and serve our members and their interests in advocacy by promoting fair justice systems, facilitating effective law reform, promoting equality in the legal profession, and promoting a modernized self-governing profession. Learn more at cbabc.org.
Come join our team of passionate and energetic individuals who are committed to serving our members and supporting our volunteers. If you like a fast-paced environment and a variety of projects, this could be the place for you.

POSITION OVERVIEW  
Reporting to the Associate Director, Member and Business Intelligence, this position is responsible for maintaining our member database and data reporting as well as supporting several member programs.
Principle responsibilities include updating and entering member records, running queries and data reports, providing customer service to members and non-members, responding to program participant requests, and fulfilling orders for various member initiatives.
This role requires a technically minded individual with exceptional attention to detail. A person who enjoys problem solving, is inquisitive and can manage multiple responsibilities would excel in this position. This blended role includes many activities that require interaction with the legal community, ideally suited for a person who delights in providing exceptional customer service.
Position is full-time during regular business hours with hybrid office/home work.

KEY RESPONSIBILITIES

  • Update records in the member database and investigate source references that are incomplete
  • Conduct quality checks and ensure consistency in data input across all sources
  • Search and review external data sources for updated contact info as needed
  • Adapt to different platforms to update, create and run data queries
  • Generate and prepare data exports and reports
  • Assist staff in using the various platforms and understanding report data
  • Track postings for weekly newsletter inclusions, review postings and export reports.
  • Provide customer service and troubleshooting to those utilizing the CBABC job board
  • Monitor national CBA job board for BC postings to increase sales and awareness
 
  • Provide support on a variety of member outreach and engagement programs, including responding to member enquiries, updating records and registrations and generating usage reports
  • Coordinate the distribution of the monthly Membership Milestone pins as well as other materials related to Outreach, including articling student/new call initiatives such as PLTC and Call Ceremonies
  • Monitor the Robe Bank program, Mentorship and Membership inboxes and coordinating and responding accordingly.
  • Assist the Program Manager with mentorship matching
  • Respond to requests for other BC member services, online communities and publications (eg. BCLMA Survey)
  • Troubleshoot and resolve technical issues for members and staff, escalating where appropriate
  • Install, setup and test office equipment
  • Maintain web platforms for registration and invoicing for special events and products


EXPERIENCE AND QUALIFICATIONS
  • Minimum of 2-3 years of experience working in a professional office
  • Post-secondary education is an asset, preferably in the areas of administration, business, technology, or information systems
  • Excellent attention to detail with demonstrated ability to identify errors and problem-solve
  • Solid customer service background with ability to manage high volume of calls and emails
  • Approachable team player who works well in a group as well as independently
  • Adaptable to changing work environment and assigned tasks; ability to juggle multiple assignments and work with several supervisors
  • Learns new systems and processes quickly
  • Strong computer and alpha/numeric data entry skills
  • Proficiency in Microsoft Office, especially creating templates and building reports in Excel
  • Direct experience with a non-profit, membership-based organization would be a plus
  • Experience with iMIS or Customer Relationship Management (CRM) systems is an asset
  • Self-starter who can perform tasks with little supervision

SALARY RANGE
$50,000-$60,000

OUR COMMITMENT
CBABC is committed to supporting an inclusive work environment. We welcome applications from members identifying with any group including visible minorities, Indigenous Peoples, people living with a disability, people of diverse sexual orientation, gender identity or expression (2SLGBTQ+), and others. Qualified applicants from under-represented groups are encouraged to apply and to indicate in your cover letter if you belong to one of the designated groups.  
We want to ensure the application process enables you to share your experience, skills and abilities. We expect the recruitment process will take place virtually. As such, you are invited to reach out to us, confidentially, if you face any barriers to participating in this application process. Contacting us will not impact the evaluation of your application. 
Qualified applicants should submit their cover letter and resumé to  

We thank all applicants for their interest; however, only applicants selected for an interview will be contacted.  
 

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Research Administration & Programs Manager

Inuvik, Nortwest Territories Inuvialuit Regional Corporation

Posted today

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Job Description

Job Description

Salary:

COMPETITION: 202513

POSITION TYPE: Term

TERM: to March 31 2027 (with possibility of extension funding dependent)

SCHEDULE : Full-time (75 hours bi-weekly)

COMPETITION CLOSE DATE: Open Until Filled

FIRST RESUME REVIEW DATE: Friday, February 21, 2025 at 12:00pm (MT) - See To Apply section below for more information.

ABOUT INUVIALUIT REGIONAL CORPORATION (IRC)

IRC was created in 1984 to represent the Inuvialuit and their rights and benefits obtained under one of Canada's oldest comprehensive land claim agreements. With assets over $1 billion, not including vast land holdings, IRC is responsible for corporate investment, land management, and a broad range of social, cultural, and economic programs and services benefiting Inuvialuit. Its subsidiaries have interests in grocery, manufacturing, property management, transportation, and significant dealings in the oil and gas industry.

Since its inception, IRC has experienced considerable growth and its structure and operations have become increasingly complex. Combining local government and service delivery, community development, investment, and operating business divisions, all managed by a single back office, the organization has an array of complexities for the executive staff to navigate. There is an emphasis on fostering understanding, healing, and resilience in a region brimming with unique social challenges and immense potential for transformative change.

JOB SUMMARY

Under the direction and guidance of the Director of Innovation, Science and Climate Change, the Research Administration & Programs Manager will be responsible for supervising research, programming, administration, outreach and monitoring activities focused on cleaner energy, marine, freshwater, terrestrial, environmental interactions, and climate change issues in the Inuvialuit Settlement Region (ISR). The Research Administration & Programs Manager will plan initiatives, secure funding, manage and evaluate environmental policy related projects to ensure results are applied to operational decision making, planning, programs management and mitigation measures to improve the well-being of Inuvialuit. This position will advise on the development of the Inuvialuit Regional Corporations policy and research programing in response to a changing climate and environment throughout the Inuvialuit Settlement Region (ISR).

This position is also responsible for supervising the staff, successfully acquiring funds to maintain/grow the unit, implement science policy, execute IRCs strategic plan, mobilize knowledge, supporting the development of internal research policies, implementing ethics procedures, overseeing research licensing and foster the next generation of Inuvialuit researchers. All research should advance awareness and understanding of priority issues requiring deeper insight and understanding for enhanced policy decisions.

QUALIFICATIONS

Applicants must be/have:

Education:

At least a Masters degree in environmental or related field.

o PhD degree in a related field preferred

Experience:

At least 5 years of project management experience (PMI designation preferred);

At least 5 years experience in financial management, planning, forecasting and reporting;

At least 2 years of direct supervisory experience;

At least 2 years of experience producing policy documents, action plans and other reports with a focus on non-technical audiences;

Experience working with Indigenous communities and organizations

Additional Qualifications:

Working knowledge of the Inuvialuit Settlement Region;

Demonstrated proficiency working with computers (e.g., Microsoft Suite, InDesign etc.);

Excellent written and verbal communication skills, strong networking skills;

Highly motivated, analytical, dependable, independent with a strong work ethic;

Excellent organizational skills with the ability to coordinate multiple projects simultaneously;

Reliable and willing to work with minimum supervision;

Must be willing to travel, particularly within the Inuvialuit Settlement Region. Adverse weather conditions may be encountered at different times during the year.

The Incumbent must be flexible and creative in finding solutions to issues that arise.

Please refer to the job description for a full list of duties and qualifications.

TO APPLY

Please submit your resume and cover letter by pressing the Apply for This Job button at the top right of this web page and follow the application steps.

We encourage timely submissions of applications as candidates will be actively reviewed and the interview process may begin prior to the closing date.

ADDITIONAL INFORMATION

  • Priority consideration is given to beneficiaries of the Inuvialuit Final Agreement (IFA); please identify in your application if you are a beneficiary of the IFA.
  • The position requires the completion of a satisfactory Criminal Record Check.
  • The position requires the completion of a satisfactory Vulnerable Sector Check.
  • This role is based in our Inuvik office. We offer relocation support for the selected candidates.
  • An eligibility list may be established for hiring for similar positions based on performance in this competition.
  • Casual or term positions may be considered for future conversion to indeterminate status.
  • Applicants who do not meet all qualifications are encouraged to apply and may be considered for appointment at a lower level with a development plan.
  • If you have a disability that requires an accommodation during any stage of our recruitment process, please contact us at to let us know how we can assist you.
  • We would like to thank everyone in advance for applying as only those shortlisted will be contacted.

WHAT WE OFFER

  • Competitive Salary: We recognize and reward talent with a competitive salary structure.
  • Professional Development: We invest in your growth through ongoing training and development opportunities.
  • Competitive Benefits: We provide eligible employees with a competitive benefits package, which includes extended health care; dental care; life, critical illness, and accident insurance; travel medical insurance; sick leave; and long-term disability.
  • Wellness Benefits: We provide all employees with access to an employee and family assistance program.
  • Retirement Benefits: We provide eligible employees with a Defined Contribution Pension Plan where IRC matches contributions of up to 5% of annual salary.
  • Vacationbenefits: We provide eligible employees with 4 weeks of annual vacation time to start.

For more information about our organization, go to

Human Resources
Inuvialuit Regional Corporation
E-mail: | Telephone: | Web: irc.inuvialuit.com

STAY CONNECTED

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Vice President, Client Programs

Toronto, Ontario ManpowerGroup

Posted 5 days ago

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ManpowerGroup has an exciting new opportunity for a Vice President, Client Programs! In this role you will be responsible for running a portfolio of Manpower Enterprise Accounts and owning the portfolio as an entrepreneurial leader! The primary focus of this role is to develop and lead the Manpower Enterprise strategy within the assigned portfolio of industrial accounts to deliver profitable growth and increase market share.


Making an Impact

• Builds Manpower Enterprise Program and Client strategies that capitalize on market/industry opportunity and translates into a clear business plan. P&L owner accountable for driving profitability and growth of programs while aligning to organizational values and established guidelines and budgets. Operationalize strategy into clear priorities, direction, and expectations for teams.

• Typical size of P&L for a portfolio of $20-$0M+.

• Acts as an advisor in creating new product offerings and developing process improvements specific to workforce management solutions related to on-site industrial programs within enterprise. Contributes to the development of strategic prospects and accounts (discovery, solution design/architecture, acquisition, implementation and cross-selling of services).

• Inspire and lead team to ensure best-in-class program delivery and delight clients, associates and candidates. Provide leadership and direction through significant transformational and company growth initiatives. Responsible for hiring, onboarding, managing and developing a team. The typical span of control is 5-7 direct reports and 10-20 indirect reports.

Sharing Expertise

• Market and industry leader known in communities of relevance and looked for World of Work expertise. Offers customized workforce solutions to clients by collaborating across teams/brands to leverage the full suite of ManpowerGroup solutions. Evaluate and predict market trends and embed insights into continuous improvement of client performance. Translate thought leadership into relevant insights and wins with clients.


Gaining Exposure

• Own relationships with senior management for our client stakeholders and direct the pursuit team to strategically build client network and influence.

• Develop strategies and tactics required to drive operational excellence in service delivery, manage profitable programs and foster growth for workforce management programs with dedicated large on-site delivery.

• Address account escalations for workforce management programs when necessary. Ensure operational relationships and SLAs with the client are managed and maintained by teams.

• Participate in the sales process, providing subject matter expertise as a servicing SME across dedicated, centralized, disbursed and virtual client delivery.


Your Typical Day

• Building client strategies and monitoring effectiveness of delivery and continuous improvement initiatives.

• Occasional travel to client sites.

• Other accountabilities as assigned.


Qualifications


Required

• Management: 7-10 years demonstrated managerial and operational experience.

• Sales: 3-5 years of experience selling a solution or in a service industry.

• Professional Services: Past experience operating as a P&L Owner over a region/territory/portfolio of client accounts.

• National Accounts: Prior experience delivering services to large, national account clients.

• Recruiting: Staffing industry experience or full life-cycle recruitment experience.

• Education: Bachelor’s degree or equivalent experience.


Nice to Have

• P&L: Ownership experience of $20M+.

• Education: MBA or eq ivalent.

ManpowerGroup is proud to be an equal opportunity workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive equal consideration for employment without regard to race, religion, indigenous status, age, gender, gender identity or expression, sexual orientation, the presence of any physical, sensory, or mental disabilities, protected veteran status or other legally protected status.

ManpowerGroup provides a working environment and culture that is free from barriers and seeks to correct conditions of disadvantage in employment for all, including the request for reasonable accommodation. Should you require reasonable accommodation during the interview process please contact for assistance.

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