666 Employee Relations jobs in Canada

Job Description

Overview

Under the direction of the Vice President of Human Resources, the Human Resources Manager – Employee & Labour Relations (HRM E&LR) is responsible for managing and overseeing strategic guidance relating to Human Resources with a strong focus on Labour & Employee Relations. This role also provides human resources consultation and support to property departments to define and execute HR strategies that enable the accomplishment of business objectives and provides change management leadership as needed.

The HR Manager Employee & Labour Relations will also have the direct reports of the Employee Relations & Labour Relations Specialist and Benefits Specialist roles. This position is also an integral member of the property’s Human Resources team, working closely with fellow Human Resources professionals in support of the property’s Human Resources’ goals. Additionally, this role collaborates with global Support Services teams to ensure alignment with brand standards, strategic objectives and innovative initiatives.

Responsibilities

Employee Relations

• Provides direction, coaching, and advising to management in interpreting and communicating the property’s ER policies, procedures, and practices as they relate to resolving employee issues, such as: management on performance, attendance, and compliance issues, as well as, rolling out HR initiatives to address retention while providing superb customer service.
• Ensures compliance requirements are met by providing guidance and support as needed.
• Acts as a change agent for Hard Rock Ottawa.
• Participates on corporate and business task teams as dictated by business needs.
• Provides leadership and behavioral coaching to designated clients and their organizations.
• Promotes positive public/employee relations at all times.
• Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy, and procedure violations, and interpersonal conflict.
• Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication.
• Serve as a link between management and team members to help resolve conflicts through facilitation and mediation.
• Investigate complaints of harassment or misconduct. Resolve situations to appropriate conclusions involving all related parties, in collaboration with the VP of Human Resources.
• Supports with planning and participating in Team Member engagement events that are designed to maintain or improve morale and engagement.
• Responsible for the exit interview process and associated reporting.
• Plans and executes all logistics related to the annual Employee Engagement Survey and leads the Survey execution team.
• Coordinates the philanthropic efforts and events for Team Members

Labour Relations

• Know and understand the collective bargaining agreements and provide interpretation to management.
• Conducts training as necessary to facilitate understanding of the collective bargaining agreements.
• Assists with negotiating collective bargaining agreements.
• Investigating and responding to grievances in a timely manner.
• Preparing cases for arbitration and litigation.
• Partners with designated HR specialists to develop high-performance work teams (grounded in knowledge of external trends, business knowledge, and HR fundamentals) capable of delivering and meeting customers’ expectations.
• Conducts employee-related investigations.
• Oversees termination decisions and responsible for responding to Team Member termination appeals.

Health & Safety

• This role is also responsible for the Health & Safety program at the property
• Develops and oversees the Health & Safety program at the facility in accordance with the Occupational Health & Safety Act, including annual review of the workplace violence and workplace harassment policies.
• Implements the Joint Health & Safety Committee (JHSC) requirements according to the relevant laws and facilitates the quarterly (at a minimum) JHSC Meetings.
• Manage WSIB claims and facilitate communications with the employee and manager.
• Develops and communicates Health and Safety Updates, as required.
• Ensures all reporting obligations are met.
• Coordinates and consults with Ministry of Labour, when required.
• Conducts regular workplace health and safety inspections.
• Conducts health and safety investigations as required.
• Ensures all H&S training obligations are met.

Overall

• Handles difficult, sensitive situations that require discretionary thinking and decision-making.
• Handles various Team Member issues with confidentiality, using problem-solving skills as required.
• Organizes work, ensures timely data entry into various systems to include HRIS and other departmental tracking mechanisms.
• Ensures adherence to policies and procedures as governed by provincial & federal legislation, regulatory compliance, department and the company.
• Interacts with and assists Team Members in an upbeat, positive and professional manner.
• Acts as a role model to other Team Members.
• Takes an active role in support of company promotional programs.
• Actively participates in Internal Audit(s) as required.
• Lives the Brand.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Minimum 7 to 10 years of progressive and leadership experience within Human Resources with a specialization in Employee and Labour Relations, collective bargaining and Health & Safety.
• Minimum 5 years of experience as an HR business partner/Labour Relations with a proven track record of success in a fast-paced environment
• At least 5 years in a leadership role, with demonstrated ability to set strategic vision and lead teams through periods of rapid growth
• A Bachelor’s degree in a related field or an equivalent combination of education and/or related experience required.
• CHRP designation preferred.
• Occupational Health and Safety, Part One & Part Two Certification.
• Maintain sensitive information in accordance with our policies and the Code of Ethics.
• Must be able to obtain a Cat 1 license with the Alcohol and Gaming Commission of Ontario (AGCO).

ADDITIONAL REQUIREMENTS

• Previous hospitality, hotel or casino experience highly preferred, particularly in human resources.
• Ability to travel (10-15%) and work flexible schedules, including nights, weekends and holidays is required.
• Fluency in English: additional languages (French) preferred.

SKILLS

• Must be proficient in Microsoft Office, i.e., Excel, PowerPoint, Word, and Outlook
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to work flexible schedules, including nights, weekends and holidays as required.
• Ability to be punctual and meet deadlines.
• Ability to function independently in a multi-task environment, as well as a part of a team.
• Ability to deliver a service level which creates an atmosphere that makes our internal and external guests want to return, giving each guest a positive, memorable experience.
• Ability to present an image of excitement, enthusiasm and outgoing personality, while being able to present a professional appearance and demeanor.
• Ability to develop and deliver programs which create a service level of excellence for all levels of management and Team Members.
• Ability to link training to the organization’s strategic goals.
• Ability to exercise sound judgment on an independent basis.
• Ability to maintain strict confidentiality.
• Must possess excellent attention to detail and be extremely organized.
• Interact with management and Team Members of all departments, embodying and encouraging a positive work attitude and assessing and assisting with Human Resources needs across all departments.
• Other assignments as directed.

PHYSICAL DEMANDS

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
• Ability to sit or stand for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment

Qui nous sommes :
Chez OPENLANE, nous simplifions la vente en gros afin de permettre à nos clients d'accroître leur succès.

Nous sommes une entreprise technologique qui développe le marché numérique de véhicules d'occasion le plus avancé et le plus simple au monde.
Nous sommes une entreprise de données qui aide ses clients à acheter et à vendre plus intelligemment grâce à des analyses claires et exploitables.
Et nous sommes une entreprise d'innovation qui propulse l'avenir du remarketing de gros par la curiosité, la collaboration et l'esprit d'entreprise.

Nos valeurs :
Waybuilders déterminés. Nous relevons les défis qui nous inspirent à construire, à créer et à innover.
Curiosité insatiable. Nous cherchons à comprendre et à améliorer l'expérience de nos clients.
Prise de risques éclairée. Nous transformons le risque en progrès grâce aux données, à l'expérience et à l'intuition.
Responsabilité assumée avec courage. Nous tenons nos promesses et apprenons en cours de route.

Ce que nous offrons :

• Salaire concurrentiel

• Avantages sociaux pour les soins médicaux, dentaires et la vue avec contributions de l'employeur à un compte gestion-santé (É.-U.) et options de compte de gestion-santé flexible (É.-U.)

• Régime 401K (É.-U.) ou REER (Canada) avec cotisation de contrepartie de l'entreprise, acquis immédiatement

• Vacances, congés personnels et congés de maladie payés

• Congé de maternité et de paternité payé (É.-U.)

• Assurance invalidité de courte durée, assurance invalidité de longue durée, assurance vie et assurance décès et mutilation accidentels payées par l'employeur (É.-U.)

• Programme d'aide aux employés complet

• Journée de bénévolat « Leap into Service » payée par l'employeur

• Remboursement des frais de scolarité pour les programmes admissibles

• Possibilités d'élargir vos compétences et de partager vos connaissances au sein d'une organisation mondiale cotée en bourse

• Culture d'entreprise axée sur les promotions internes, les cheminements de carrière diversifiés et l'avancement professionnel significatif
   

Nous recherchons :

Nous recherchons un(e) Spécialiste Relations Marchands pour se joindre à notre équipe de production dynamique. Parmi les responsabilités quotidiennes, vous serez responsable du processus complet du reconditionnement en cinq étapes OPENLANE sur les véhicules assignés. 

Vous êtes :

• Soucieux du détail. Vous assurez la saisie de données, relatives aux véhicules, dans nos systèmes et avec précision. 

• Esprit d'équipe. Travaillant au sein d'une équipe de production, vous aiderez les autres stations si nécessaire afin d'assurer un flux de travail efficace. 

• Attentionné(e). Vous êtes attentif à votre environnement et travaillez en toute sécurité et avec soin.

Votre mission :

• Fidéliser les clients, évaluer et trier les problèmes clients, fournir des solutions sur place, assurer une expérience client optimale et maximiser les ventes. 

• Soutenir la croissance de la clientèle et assurer la liaison entre tous les services du Centre logistique des véhicules (VLC) (représentants commerciaux, partenaires de consignation et personnel du site). 

• Apporter des solutions aux préoccupations clients, gérer les problèmes de service à la clientèle en cas d'escalade 

• Effectuer des tâches administratives et numériques (sélectionner, compiler, vérifier et traiter des données) 

• Soutenir nos principaux services de transport et d'achat   

• Assurer que tous les prix réservés et toutes les déclarations sont présents et exacts  

• Utiliser les conditions du marché pour qualifier efficacement les prix réservés  

• Comprendre le système de contact avec la clientèle, résoudre les problèmes clients internes et externes 

• Guider les clients dans l'utilisation efficace de nos systèmes et services 

• Traiter les listes d'exécution du jour de la vente, établir des rapports avant et après la vente, assurer le service à la clientèle 

• Coordonner et assigner les tâches de rotation des lots et les déplacements de véhicules 

• Aider au placement des voies de VLC, à la signalisation des véhicules et à la réservation des numéros de passage des enchères Simulcast 

• Collaborer avec l'équipe VLC pour la commercialisation des stocks en vente et maximiser l'exposition des véhicules.  

• Collaborer à l'enregistrement des concessionnaires, aider à l'inscription des clients et aux changements d'informations 

• Soutenir les services et les programmes en dehors du flux de travail principal de VLC afin d'atteindre les objectifs du site 

• Effectuer le contrôle des performances des clients VIP et veiller au respect des critères de référence 

• Effectuer le contrôle de tous les stocks sur le terrain, fournir des recommandations sur le marché et la vente des stocks

• Surveiller la concurrence locale et recommander des stratégies concurrentielles 

• Toutes autres tâches connexes

Incontournables :

• Expérience dans ce poste ou dans un poste similaire  

• Bilinguisme francais et anglais 

• Expérience en service à la clientèle

• Expérience dans le milieu automobile (atout)

• Compétences en communication et en négociation.

• Connaissance de SalesForce.com et de la suite MicroSoft

• Habilités interpersonnelles reconnues

• Capacité à bien performer dans un cadre établi par un siège social (Suivi de politiques et procédures nationales et audit interne)

• Excellente capacité d’analyse, proactivité, bonne résolution de problèmes, capacité de gérer plusieurs dossiers à la fois

Idéalement :

• Expérience dans le domaine de l’automobile

• Expérience dans le domaine du service à la clientèle.

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