2,037 Employee Support jobs in Canada

English

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Are you a Support Specialist  looking for your next permanent role? Our client is a diversified company in the transportation space that is a leader in their field and loves innovative ideas. We love this company because the employees can influence the success of the company and are able to work with like-minded, smart people.

Here is what you will do on a daily basis:

• Respond to client problems involving systems, applications, hardware, mobile phones, etc. by investigating problems and taking corrective actions. Provide both telephone and desk-side first and second-level support for desktops, laptops, Microsoft Office, Microsoft Based Operating Systems (Windows 10, Windows 11), iOS, telecommunications, and other business applications.
• Management of phones, desktops and laptops using Microsoft Intune, Lansweeper, and other tools.
• Configure, install, and update desktops, laptops and peripherals based on client service requests. Perform desktop application installations, upgrades, and support and maintenance activities.
• Provide user set up, configuration and management for systems and business applications. These responsibilities including permissions and account creation/termination
• Monitor and resolve opened tickets in a timely fashion, ensure customer satisfaction, including taking ownership of open tickets and ensuring incidents are fully resolved.
• Create and maintain support documentation and document operational processes as related to the operations of IT team

Here is the type of person we are looking for:

• Working in an IT environment 2-3 years in a customer service-oriented role. Background in a Help Desk environment tiers 1 & 2.
• Understanding of Incident and Change Management and ability to follow company’s process, procedure standards and methodologies
• Well-developed practical operating knowledge of common desktop / laptop hardware and application software specifically, Windows, iOS configuration, print services and printers; system application, systems management, data communication including basic networking in LAN/WAN environment and remote access solutions.
• Knowledge of Microsoft Office 365 and Intune
• Working in an environment requiring constant and clear communications both verbal and written
• Working in a team environment and experience working cohesively with related IT team
• Able to work full-time onsite with some flexibility out of the Kamloops, BC office
• Possess a driver's license and vehicle for occasional site visits

Salary: $60-75k

If you are interested in exploring this position, please apply now!

Our client is an equal opportunity employer and values diversity at their company.

People are our passion. People are our profession.

Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry. We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates.

Job Description

We are seeking a Support Specialist to join our highly motivated, high-velocity and growing team around the world, based in Toronto, ON, with a hybrid work pattern. The Support Specialist will focus on guiding LEAP customers for various use and installation-related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests. This role will be reporting to the Support Manager.

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.

**This role will be a hybrid work model, 3 days in the Toronto office.

Responsibilities and Duties (included but not limited to)

• Provide client support and technical issue resolution via email, phone and chat
• Understand client's business/software needs
• Resolve technical issues by guiding clients with specific features of LEAP software products
• Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
• Able to work independently and efficiently to meet deadlines.

Skills Required

• Accounting or Law would be an advantage but not essential.
• Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
• Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
• Experience with Microsoft products including MS Word and Excel.
• Demonstrate strong collaborative teamwork and people skills.
• Excellent collaborative spirit.
• Thrives working with an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
• Ability to meet deadlines and commit to team goals.

Benefits

Why work at LEAP?

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

• Competitive compensation
• Excellent group insurance benefits
• RRSP with employer matching
• Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
• Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
• Collaborative and inclusive work environment filled with learning and support

At LEAP, we care about what we do and the people we work with

We continually improve to be the best

We NEVER EVER GIVE UP!

At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

Job Description

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

OneSpan est à la recherche d'un.e ANALYSTE, SOUTIEN TECHNIQUE APPLICATIONS pour se joindre à notre équipe à Montréal. Selon une approche mettant le client au centre de vos interventions, vous évaluerez et respecterez les niveaux de service requis en plus de résoudre les problématiques techniques de premier niveau et ce, tout en respectant les ententes de service. Finalement, vous participerez à l'amélioration du processus de traitement des cas et de demandes de service.

En rejoignant notre équipe, vous ferez partie d'une équipe de premier niveau, dévouée et déterminée à offrir un support technique hors pair à nos clients. Notre service vise à offrir un service de première qualité et l'essence de notre mission d'assurer une mise en oeuvre rapide des solutions et une résolution des problèmes centrée sur les besoins du client.

En plus de la maîtrise du français, celle de l'espagnol et/ou du portugais est essentielle pour réussir dans ce rôle car vous supporterez des clients d'Amérique Latine.

Principales responsabilités :

• Fournir le meilleur support au client et ce, de manière efficace, courtoise et proactive
• Enregistrer es cas reçus dans l'outil de suivi des demandes
• Attribuer la priorité aux tickets en fonction de leur impact sur les utilisateurs et des directives SLA et identifier la nature leur nature
• Investiguer et offrir un diagnostic de premier niveau pour tous les cas
• Documenter les étapes troubleshooting et les détails de résolution
• Soumettre des suggestions pour les demandes de service
• Assurer l'efficacité des canaux de communication, en tenant les clients informés sur la progression de leur demande selon la fréquence convenues
• Escalader les incidents majeurs au gestionnaire des incidents
• Assigner les tickets à la ligne d'escalade appropriée pour sa résolution
• Effectue suivi auprès du client après résolution
• Transférer vers le gestionnaire des incidents, de manière proactive, les tickets présentant un risque de bris de l'entente de niveau de service
• Fournir au client une formation et une assistance sur l'utilisation sécurisée de nos applications et systèmes
• Assurer la conformité aux normes opérationnelles, aux procédures et aux meilleurs pratiques de l'industrie
• Assurer, en tous temps, la protection des systèmes et des informations des clients
• Le poste pourrait inclure du travail par quarts et / ou des tâches de garde

Exigences minimales :

• Baccalauréat en informatique ou équivalent
• 2 ans d'expérience dans un environnement de support des applications informatiques
• Solides compétences en communication (écrite / parlée)
• ⁠Bien organisé avec une attention aux détails
• Bonnes compétences techniques en informatiques et en service à la clientèle
• Bonne connaissance Windows

Exigences souhaitées :

• Connaissance du français ou de l'espagnol (écrite / parlée)
• REST API
• Scripting (HTML, JSON, CSS,…)
• Connaissance générale en infrastructure
• Langages de programmation (JAVA, C #,…)
• Fondation ITIL

À propos de nous :
Nous VOUS offrons l'occasion de protéger la société des fraudes numériques. Vous occuperez des fonctions et assumerez des responsabilités importantes; votre travail aura des retombées positives. Notre entreprise prend rapidement les mesures nécessaires pour demeurer à la fine pointe des récentes technologies et tendances de l'industrie, afin de mieux orienter et soutenir votre travail. Si vous souhaitez faire partie d'une équipe dont l'objectif est d'aider les organisations à sécuriser leur transformation numérique, nous aimerions vous rencontrer!

Nous savons que la réussite de notre entreprise dépend de personnes de diverses perspectives, idées et cultures. À cet égard, nous sommes déterminés à bâtir une communauté d'appartenance et de liens significatifs. Nous croyons que la création des meilleurs produits et services passe par l'embauche des meilleurs talents.

OneSpan souscrit au principe d'équité en matière d'emploi.

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OneSpan is looking for an APPLICATION SUPPORT ANALYST to join our team in Montréal. The Support Analyst has responsibility for the handling of all 1st line support cases in the assigned region in a knowledgeable, courteous and responsive way. While meeting initial response time Service Levels for all cases in the assigned region, you will triage and meet overall response time Service Levels for assigned cases. Additionally, the Support Analyst is responsible for suggesting improvements to the case handling process and service requests.

By joining the Customer Support, you will be part of valued A-Class team who is dedicated and determined to offer a word-class technical support to our clients. This team is fully committed to our customers' success. Their knowledgeable and highly responsive services and support team's mission is to ensure timely implementation and problem resolution in the most courteous manner.

Key Responsibilities:

• Deliver World class customer support in a knowledgeable, courteous and responsive way
• Ensure that all cases received are recorded in the ticketing tool
• Assign priority to tickets based upon impact to the users and the SLA guidelines
• Identify nature of tickets based upon reported symptoms and categorization rules
• Provide first-line investigation and diagnosis of all cases
• Document troubleshooting steps and resolution details
• Submit suggestions for service requests
• Responsible for communication, keeping customers informed about their ticket status at agreed intervals
• Associate tickets with other records (i.e. Enhancement request, R&D tickets, emails, Knowledge Articles, Known Errors, )
• Escalate Major Incidents to the Incident Manager
• Delegates responsibility by assigning tickets to the appropriate escalation line for resolution
• Performs post-resolution customer review to ensure that all work services are functioning properly, and all ticket documentation is complete
• Proactively escalate tickets at risk of breaching Service Level Agreement, to the Incident Manager
• Provides customer with training and assistance on secure use of our applications and systems
• Ensures compliance to global operational standards, procedures and best
• Always ensures protection of customer systems and information
• Position could include shift work and/or on-call duties

Minimum Requirements:

• Bachelor's degree in computer science or equivalent
• 2+ years' experience in a Customer/Technical Support environment
• Strong communication skills (written/spoken)
• Well-organized with attention to detail
• Good customer-approach/very customer-centric
• Windows – MS Office

The more of the following requirements, the better:

• French or Spanish knowledge (written/spoken)
• REST API
• Scripting (HTML, JSON, CSS, …)
• General Networking Knowledge
• Programming Languages (JAVA, C#, …)
• ITIL-Foundation

About Us:
We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to "meet" you!

We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed We are committed to building a community of belonging and meaningful connections. We believe that hiring the best talent, will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer. For more information please visit our Privacy Center.

#LI-LS1

#LI-hybrid

Job Description

Qui nous sommes

Fondée en 1873, Ganong est la plus ancienne entreprise canadienne de chocolat appartenant et exploitée par la même famille. Forte d’un riche héritage et d’un engagement indéfectible envers la qualité, notre entreprise fabrique fièrement ses célèbres confiseries dans la Ville du Chocolat du Canada , à St. Stephen, au Nouveau-Brunswick.

Relevant du superviseur et du gestionnaire de l’entrepôt, le membre de l’équipe de soutien à l’entrepôt joue un rôle essentiel dans les opérations en facilitant le déplacement des matières premières, des emballages et des expéditions efficaces. Ce poste offre des occasions de croissance et de développement au sein d’une organisation dynamique.

Joignez-vous à Ganong et devenez partie intégrante de notre histoire, où la création de confiseries pour inspirer les moments les plus doux de la vie est au cœur de tout ce que nous faisons. Guidés par nos valeurs fondamentales de sécurité, d’intégrité et d’héritage, nous offrons une culture inclusive qui marie tradition et innovation. Découvrez des possibilités infinies de croissance et d’impact alors que nous créons des douceurs qui apportent de la joie et façonnent l’avenir des expériences sucrées.

Nous recherchons une personne motivée et minutieuse, qui s’épanouit dans un environnement au rythme soutenu. Le candidat idéal est fiable, soucieux de la sécurité et possède de solides compétences en résolution de problèmes. Il ou elle peut travailler de manière autonome ou au sein d’une équipe, tout en faisant preuve d’une grande attention aux détails et d’un respect rigoureux des Bonnes Pratiques de Fabrication. De bonnes aptitudes interpersonnelles et la capacité à performer sous pression sont essentielles.

• Expérience de conduite de chariot élévateur obligatoire (un permis de cariste est un atout).

• 1 à 2 ans d’expérience en tant qu’opérateur de chariot élévateur (chariot assis, avec possibilité de formation sur chariot à portée debout).

• Excellentes aptitudes à la résolution de problèmes et à la gestion de plusieurs tâches à la fois.

• Capacité à travailler selon des horaires de quarts, les jours fériés, en heures supplémentaires et sur appel au besoin.

• Bonnes compétences en communication avec les collègues et les chauffeurs de camion.

• Doit être flexible, fiable et capable de travailler de manière autonome.

• Une expérience antérieure en entrepôt et la maîtrise des transpalettes, chariots électriques et chariots élévateurs sont considérées comme des atouts.

• Volonté d’être formé à divers postes de l’entrepôt selon les besoins.

• Fiable, avec un bon dossier d’assiduité.

Devenez un membre essentiel de l’équipe Ganong en tant que membre du soutien à l’entrepôt, et contribuez à propulser notre entreprise vers de nouveaux sommets où le plaisir, l’audace et la qualité ne sont pas seulement célébrés, mais valorisés.
Si ce poste représente la prochaine étape idéale de votre parcours professionnel sucré, postulez en ligne dès aujourd’hui. Nous examinons et rencontrons activement les candidats admissibles au fur et à mesure, alors n’attendez pas pour soumettre votre candidature.
Nous remercions tous les candidats de leur intérêt; toutefois, seules les personnes sélectionnées pour une entrevue seront contactées.

Job Description

Who We Are

Founded in 1873, Ganong stands as Canada's oldest family owned and operated chocolate company. With a rich heritage and unwavering commitment to quality, we proudly produce our renowned confections in the Canada’s Chocolate Town, St. Stephen, New Brunswick.

The Role

Reporting to the Warehouse Supervisor and Warehouse Manager, the Warehouse Support team member plays a crucial role in supporting operations by facilitating the movement of raw materials, packaging, and efficient shipments. This position offers opportunities for growth and development within our dynamic organization.

The Opportunity

Join Ganong and become a part of our story, where crafting confections to inspire life's sweetest moments is at the heart of everything we do. Guided by our core values of safety, integrity, and heritage, we offer an inclusive culture that blends tradition with innovation. Discover endless opportunities for growth and impact as we create confections that bring joy and shape the future of sweet experiences.

Who You Are

We are seeking a motivated and detail-oriented individual who thrives in a fast-paced environment. The ideal candidate is dependable, safety-conscious, and possesses strong problem-solving skills. They can work independently or as part of a team while demonstrating a high level of attention to detail and adherence to Good Manufacturing Practices. Strong interpersonal skills and the ability to perform well under pressure are essential.

Qualifications

• Forklift experience is mandatory (forklift license is an asset).
• 1-2 years of experience as a forklift operator (sit-down forklift, with potential training on stand-up reach).
• Strong multitasking and problem-solving abilities.
• Ability to work shift hours, holidays, overtime, and call-in shifts as required.
• Good communication skills with co-workers and truck drivers.
• Must be flexible, dependable, and able to work independently.
• Previous warehouse experience and experience with pallet jacks, power walkies, and forklifts are considered assets.
• Willingness to be cross trained in all warehouse positions as needed.
• Dependable with good attendance record

Join our Sweet Team:

Become an integral part of Ganong as a Warehouse Support team member, steering our company to new heights where fun, boldness, and quality are not just celebrated but valued. If this sounds like the perfect step in your sweet career path, apply online today. We're actively reviewing and interviewing eligible candidates on a rolling basis, so don't delay submitting your application. We appreciate all applicants' interest, but only those selected for interviews will be contacted.