53 Engagement Manager jobs in Canada

Engagement Manager

Vancouver, British Columbia Workato

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About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an "enterprise startup to bet your career on"

  • Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We're looking for an experienced Engagement Manager to join our Professional Services team here at Workato. If you're someone who loves combining strategic thinking with meaningful customer impact, and you thrive in a collaborative, fast-moving environment, this role might be for you.

As an Engagement Manager, you'll lead the discovery, scoping, and contracting of services engagements that help customers unlock the full potential of Workato's industry-leading iPaaS and AI orchestration platform. You'll work side-by-side with Sales, Technical Architects, and Customer Success teams to design tailored services proposals grounded in customer goals and delivered through our proven GEARS Framework .

You'll also stay closely engaged with customers throughout delivery—building strong relationships with stakeholders (including at the C-level), keeping teams aligned, and ensuring successful outcomes. This is a great opportunity for someone who's consultative, commercially savvy, and passionate about crafting high-impact services that drive real business value.

If that sounds like you, we'd love to meet you. Come help us build something great—together.

In this role, you will also be responsible to:

  • Identify services opportunities and generate services pipeline.

  • Drive services sales cycles alongside enterprise software sales, working cross-functionally with our sales and customer success teams

  • At times, coach and guide internal teams on the services sales cycle and associated expectations

  • Maintain impeccable forecasting hygiene for professional services opportunities

  • Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals, objectives, and desired business outcomes

  • Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals.

  • Create a compelling vision and clearly communicate via services proposals our transformative solutions aimed at generating quantifiable success and business value from a customer's investment in the Workato's Platform

  • Write statements of work (SOWs) and navigate legal reviews of such contracts

  • Conduct thorough knowledge transfer from pre-sales cycle knowledge to post-sales services team

  • Maintain client relationships throughout professional services engagements and engage customers, especially senior stakeholders, using a consultative approach that positions Workato and yourself as a long-term trusted advisor relationship

  • Develop a deep understanding of Workato's proprietary framework (GEARS), and contribute to such frameworks by providing closed-loop feedback from implementations

  • Ensure customer satisfaction goals are exceeded or met on every services engagement

  • Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements

  • Become the trusted advisor to customers and partners for advancing their automation and integration roadmaps

  • Contribute to the growth of our professional services department by creating or enhancing content such as presentations, templates, success stories, etc. for use by both customers and to enable our extended team

  • Contribute to enhance our delivery methodology, services practice and industry POV's

Requirements Qualifications / Experience / Technical Skills
  • 3+ years experience selling professional services unit within a software company, for a strategic consulting firm, or for large scale system integrator

  • Experience in writing statements of work (SOWs) and navigating through complex, enterprise legal processes

  • Demonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisor

  • Experience fostering and growing accounts

  • Highly collaborative and excels in complex, matrixed environments

  • Ability to thrive in a fast-paced, high growth and unpredictable environment

  • Communication skills to effectively communicate with technical and business stakeholders alike

  • Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment

  • Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations

  • Self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems

  • Ability to travel up to 50%

Preferred / Nice-to-haves
  • iPaaS sales experience

  • Project and/or account management experience

  • Experience having worked in a start-up environment

  • PMP or Scrum certifications

  • High-level understanding of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases

  • Experience in enterprise business accounts

  • Track record of continuous learning of new technologies

  • Track record of driving software expansions as a result of professional services engagements

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Communications & Engagement Manager

British Columbia, British Columbia SitePartners

Posted 8 days ago

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There are jobs—and then there are careers. We are looking for a Communications & Engagement Manager to join our team at SitePartners! We’re a young, fast-growing company committed to putting in the work to build our organization and grow our client’s businesses, the right way.

We hire driven, kind and hardworking people that are passionate about the Industrial sector and have a desire to grow. It doesn’t hurt if you have a sense of humour, because while we take our work seriously, we also like to have fun! We are driven by our values and motivated by our mission to help our clients thrive.

Our specialized team includes a group of strategists, designers, developers, writers, creatives, and consultants passionate about delivering quality work for our clients. Our office dog, Maddie, helps greet our office guests and makes sure we are all performing at our best.

Our diverse range of clients and portfolios, allows our team to work on a variety of exciting projects and match their skills and interests to projects that suit them best. If you think you are a fit with our culture and the job description below, we encourage you to apply today!

The Role:

A key focus of this position is managing communications and engagement activities and acting as a community liaison representative for major infrastructure projects, while also supporting other agency projects. As such, this role may require flexibility to work at the client’s office and/or visit project sites as needed. Due to the nature of the work and client requirements, occasional evening or weekend hours may be required to meet project deadlines and client expectations effectively.

Roles and Responsibilities:

  • Implements communication and engagement strategies for key clients, ensuring consistent messaging, and fostering long-term, impactful relationships.
  • Supports the development of press releases, media kits, and external communications.
  • Works collaboratively with cross-functional team members to execute campaigns, projects and tasks.
  • Monitors key performance indicators (KPIs) to assess the effectiveness of communications and engagement plans, media coverage, and internal engagement efforts.
  • Implements multi-channel strategic communication plans and strategies for client programs and projects.
  • Writes and edits a variety of communications materials such as blog posts, information brochures, Q&A documents, key message documents, backgrounders, and other supporting collateral.
  • Meets with clients, partners and interest holders virtually and on occasion, in-person.
  • Takes meeting minutes and produce meeting reports, including using data entry software to track stakeholder interactions
  • Performs research and information gathering to inform communications and engagement plans and the development of partner/interest holder lists.
  • Supports the planning logistics for media events, meetings, ground-breaking ceremonies, hospitality events, and other events as required.
  • Supports senior team members as needed on issues management and crisis communications.
  • Performs media monitoring, and contributes to issues management solutions.
  • Supports the development of RFP responses, ensuring proposals meet the requested criteria and are submitted on time.
  • Other duties as required.

Required Skills and Competencies:

  • Bachelor’s degree or diploma in communications, marketing, public relations, or a related discipline is required.
  • 3+ years of experience as a Communications & Engagement Manager or in a related role.
  • Experience in an agency or related setting is a major asset.
  • Excellent written and verbal communication and presentation skills.
  • Be adaptable under pressure – demonstrated willingness to learn.
  • Positive, strong work ethic that always delivers on commitments.
  • Class 5 drivers license and personal vehicle is required.

Benefits of Working for SitePartners:

  • Competitive salary: $70,000-$100,000 (based on experience)
  • Extended health benefits package + health spending account
  • 3 weeks vacation + week off between Christmas and New Years
  • 4 days a week in-person, either at agency office or Lower Mainland project sites, and 1 day from home
  • Brand new company HQ including: gym, espresso machine, sit/stand desks
  • Site HQ is close to many coffee shops, restaurants, breweries, and easy access off of Hwy 1
  • Company laptop (apple)
  • Dogs in the office – Woof!

Let’s get to work!

If this posting gets you excited, we want to hear from you. Apply to this posting OR send your resume to with “Communications & Engagement Manager + Full Name” in the subject line and let’s get to work!

SitePartners is an equal opportunity employer dedicated to fostering a diverse, equitable, and inclusive workplace where every employee feels valued and empowered. We believe our differences make us stronger and actively seek to build a team that reflects the rich diversity of the communities we serve. We strive to ensure equal opportunities for all employees, regardless of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other unique characteristic, and we are committed to continually improving our practices.

Join us in our commitment to building a workplace where every voice is heard and everyone has the opportunity to make a meaningful impact.

If you require accommodations at any stage of the application or interview process, please let us know, and we will work with you to meet your needs.

This advertiser has chosen not to accept applicants from your region.

Senior Engagement Manager

Vancouver, British Columbia Clariti Cloud Inc.

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Job Description

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?

We empower governments to deliver exceptional citizen experiences.

Check out our 'About Us' page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? ️ ️

Reporting to the Director, Professional Services, the Senior Engagement Manager is a senior individual contributor within our Professional Services function. As a Senior Engagement Manager, you will be the cornerstone of ensuring that our clients not only receive what they invest in but that their delivery experience is extraordinary. This includes but is not limited to being timely, within budget, and meeting/exceeding customer satisfaction to ensure end-to-end success.

Are you a visionary professional services leader passionate about owning the customer journey? Do you excel in coordinating complex, multi-departmental operations to deliver exceptional customer experiences? Are you the one who not only solves immediate problems but also innovates to prevent future challenges? Consider this: When confronted with an issue, do you see it as an obstacle or an opportunity? If you're energized by a fast-paced environment, have a proven track record of leading complex teams, and are committed to elevating implementation services to an art form, our role as Senior Engagement Manager at Clariti might just be your next big career move.

As a Senior Engagement Manager at Clariti, you'll get to :

  • Collaborate with Clariti, System Integrators (SI), and customers to understand our customers' needs, how success is defined, and ensure that we exceed expectations in delivering customer outcomes.
  • Plan, organize, and manage all aspects of the project lifecycle in collaboration with SI and customer Project Managers. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets, and defining success criteria.
  • Provide strong leadership and direction to the Clariti Professional Services team, which includes Business Analysts, Implementation Consultants, and Solution Architects. Lead a motivated and cohesive team that can effectively deliver services to clients and implementation partners.
  • Implement quality control processes and proactively identify and mitigate risks, issues, and concerns associated with service delivery, client relationships, and project execution.
  • Provide regular reports and updates to senior management on the performance and progress of the assigned projects.
  • Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements.
  • Participate in practice development by contributing to the development of practical solutions and methodologies, and the development of knowledge sharing artifacts.
  • Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels in technical and business settings.
  • Understand the operating styles of others as well as team/client relationships, team dynamics, and can adjust approach accordingly to succeed. Recognizes environmental or cultural nuances and adapts.

What do you bring to the team?

This advertiser has chosen not to accept applicants from your region.

Client Engagement Manager

Toronto, Ontario LotusFlare, Inc.

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Job Description

Job Description

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Responsibilities:
  • Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors. 
  • Operate as the lead point of contact for any and all matters specific to your accounts. 
  • Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment. 
  • Build and maintain strong, long-lasting customer relationships. 
  • Coordinate with 3rd parties who may be involved in a solution delivery. 
  • Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers. 
  • Manage testing, production releases, and project handover to customer support and operational teams. 
  • Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business. 
  • Support project management activities, ensuring issues are documented and addressed. 
  • Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas. 
  • Aid in product design and product development. 
  • Build a team and lead a team of client engagement managers serving our clients


Requirements:
 

  • Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred. 
  • 5+ years of experience in management consulting, enterprise software, or startups. 
  • Deep expertise in industries such as mobile and fixed telecommunications, media and technology. 
  • Experience in managing engagement and projects with Mobile Operators related to digital initiatives including Business Support System (BSS) digitization is a plus.
  • Functional knowledge, including but not limited to strategy, project management, and product management. 
  • Proven track record of performance leading delivery of complex digital solutions, on time and within budget. 
  • Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs. 
  • Demonstrated leadership ability in an international team environment. 
  • Initiative taker, eager to break new ground, create opportunities for others, and a quick learner. 
  • Comfort and experience with cross-organizational communication; excellent written and verbal communication skills 
  • Willingness and ability to travel 
Benefits:
  • Competitive salary package.
  • Paid lunch.
  • Yearly bonus.
  • Training and workshops.
  • Truly flexible working hours.


About:
At LotusFlare, we attract and keep amazing people by offering two key things:

  • Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
  • Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

  • Website:
  • LinkedIn:
  • Instagram:  
  • Twitter:



If you require disability related accommodation to participate in the recruitment process, please advise the Human Resources Department as soon as possible. Accommodation may be provided in all steps of the hiring process.

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Senior Engagement Manager

Vancouver, British Columbia Clariti Cloud Inc.

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?

We empower governments to deliver exceptional citizen experiences.

Check out our 'About Us' page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? ️ ️

Reporting to the Director, Professional Services, the Senior Engagement Manager is a senior individual contributor within our Professional Services function. As a Senior Engagement Manager, you will be the cornerstone of ensuring that our clients not only receive what they invest in but that their delivery experience is extraordinary. This includes but is not limited to being timely, within budget, and meeting/exceeding customer satisfaction to ensure end-to-end success.

Are you a visionary professional services leader passionate about owning the customer journey? Do you excel in coordinating complex, multi-departmental operations to deliver exceptional customer experiences? Are you the one who not only solves immediate problems but also innovates to prevent future challenges? Consider this: When confronted with an issue, do you see it as an obstacle or an opportunity? If you're energized by a fast-paced environment, have a proven track record of leading complex teams, and are committed to elevating implementation services to an art form, our role as Senior Engagement Manager at Clariti might just be your next big career move.

As a Senior Engagement Manager at Clariti, you'll get to :

  • Collaborate with Clariti, System Integrators (SI), and customers to understand our customers' needs, how success is defined, and ensure that we exceed expectations in delivering customer outcomes.
  • Plan, organize, and manage all aspects of the project lifecycle in collaboration with SI and customer Project Managers. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets, and defining success criteria.
  • Provide strong leadership and direction to the Clariti Professional Services team, which includes Business Analysts, Implementation Consultants, and Solution Architects. Lead a motivated and cohesive team that can effectively deliver services to clients and implementation partners.
  • Implement quality control processes and proactively identify and mitigate risks, issues, and concerns associated with service delivery, client relationships, and project execution.
  • Provide regular reports and updates to senior management on the performance and progress of the assigned projects.
  • Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements.
  • Participate in practice development by contributing to the development of practical solutions and methodologies, and the development of knowledge sharing artifacts.
  • Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels in technical and business settings.
  • Understand the operating styles of others as well as team/client relationships, team dynamics, and can adjust approach accordingly to succeed. Recognizes environmental or cultural nuances and adapts.

What do you bring to the team?

This advertiser has chosen not to accept applicants from your region.

Communications & Engagement Manager

SitePartners

Posted today

Job Viewed

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Job Description

There are jobs—and then there are careers. We are looking for a Communications & Engagement Manager to join our team at SitePartners! We’re a young, fast-growing company committed to putting in the work to build our organization and grow our client’s businesses, the right way.


We hire driven, kind and hardworking people that are passionate about the Industrial sector and have a desire to grow. It doesn’t hurt if you have a sense of humour, because while we take our work seriously, we also like to have fun! We are driven by our values and motivated by our mission to help our clients thrive.


Our specialized team includes a group of strategists, designers, developers, writers, creatives, and consultants passionate about delivering quality work for our clients. Our office dog, Maddie, helps greet our office guests and makes sure we are all performing at our best.


Our diverse range of clients and portfolios, allows our team to work on a variety of exciting projects and match their skills and interests to projects that suit them best. If you think you are a fit with our culture and the job description below, we encourage you to apply today!


The Role:

A key focus of this position is managing communications and engagement activities and acting as a community liaison representative for major infrastructure projects, while also supporting other agency projects. As such, this role may require flexibility to work at the client’s office and/or visit project sites as needed. Due to the nature of the work and client requirements, occasional evening or weekend hours may be required to meet project deadlines and client expectations effectively.


Roles and Responsibilities:

  • Implements communication and engagement strategies for key clients, ensuring consistent messaging, and fostering long-term, impactful relationships.
  • Supports the development of press releases, media kits, and external communications.
  • Works collaboratively with cross-functional team members to execute campaigns, projects and tasks.
  • Monitors key performance indicators (KPIs) to assess the effectiveness of communications and engagement plans, media coverage, and internal engagement efforts.
  • Implements multi-channel strategic communication plans and strategies for client programs and projects.
  • Writes and edits a variety of communications materials such as blog posts, information brochures, Q&A documents, key message documents, backgrounders, and other supporting collateral.
  • Meets with clients, partners and interest holders virtually and on occasion, in-person.
  • Takes meeting minutes and produce meeting reports, including using data entry software to track stakeholder interactions
  • Performs research and information gathering to inform communications and engagement plans and the development of partner/interest holder lists.
  • Supports the planning logistics for media events, meetings, ground-breaking ceremonies, hospitality events, and other events as required.
  • Supports senior team members as needed on issues management and crisis communications.
  • Performs media monitoring, and contributes to issues management solutions.
  • Supports the development of RFP responses, ensuring proposals meet the requested criteria and are submitted on time.
  • Other duties as required.


Required Skills and Competencies:

  • Bachelor’s degree or diploma in communications, marketing, public relations, or a related discipline is required.
  • 3+ years of experience as a Communications & Engagement Manager or in a related role.
  • Experience in an agency or related setting is a major asset.
  • Excellent written and verbal communication and presentation skills.
  • Be adaptable under pressure – demonstrated willingness to learn.
  • Positive, strong work ethic that always delivers on commitments.
  • Class 5 drivers license and personal vehicle is required.


Benefits of Working for SitePartners:

  • Competitive salary: $70,000-$100,000 (based on experience)
  • Extended health benefits package + health spending account
  • 3 weeks vacation + week off between Christmas and New Years
  • 4 days a week in-person, either at agency office or Lower Mainland project sites, and 1 day from home
  • Brand new company HQ including: gym, espresso machine, sit/stand desks
  • Site HQ is close to many coffee shops, restaurants, breweries, and easy access off of Hwy 1
  • Company laptop (apple)
  • Dogs in the office – Woof!


Let’s get to work!

If this posting gets you excited, we want to hear from you. Apply to this posting OR send your resume to with “Communications & Engagement Manager + Full Name” in the subject line and let’s get to work!


SitePartners is an equal opportunity employer dedicated to fostering a diverse, equitable, and inclusive workplace where every employee feels valued and empowered. We believe our differences make us stronger and actively seek to build a team that reflects the rich diversity of the communities we serve. We strive to ensure equal opportunities for all employees, regardless of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other unique characteristic, and we are committed to continually improving our practices.

Join us in our commitment to building a workplace where every voice is heard and everyone has the opportunity to make a meaningful impact.


If you require accommodations at any stage of the application or interview process, please let us know, and we will work with you to meet your needs.

This advertiser has chosen not to accept applicants from your region.

Services Partner Engagement Manager

Toronto, Ontario CDW

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Job Description

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Partner Engagement Manager is responsible for developing, managing, and nurturing strong, long-term relationships with key partners. This role involves identifying new partnership opportunities, managing partner relationships, and ensuring that partners service offerings are in alignment with our internal Professional Services and GTM. The Partner Engagement Manager will collaborate cross-functionally to deliver optimal value for both CDW and its partners, ensuring a mutually beneficial relationship that drives business growth.

What you will do:

  • Partner Relationship Management: Build and maintain strong, trusted relationships with key partners. Ensure that partners services provided drives long-term success.
  • Onboarding & Integration: Lead the onboarding process for new partners and ensuring that they have the resources and support needed to effectively use CDWs tools, systems and processes.
  • Partner Strategy & Growth: Develop and execute strategies to expand relationships and enhance the business opportunities with existing partners. Identify new partnership opportunities and help facilitate growth through mutual collaboration.
  • Collaboration with Internal Teams: Work closely with internal teams (Sales, Marketing, PPM, SA, Presales etc) to ensure that partners are aligned with company goals and objectives through GTM strategy discussions.
  • Monitoring & Reporting: Track and measure the success of partnerships, including setting KPIs, monitoring performance, and providing regular reports to senior leadership. Analyze partner performance and create improvement plans when necessary, through QBRs and Score carding.
  • Partner Enablement: Develop and implement training and enablement programs.
  • Conflict Resolution & Issue Management : Proactively identify and resolve any conflicts, challenges, or issues that arise in the partner relationship. Address concerns in a timely and professional manner to maintain positive relationships.
  • Partner Communication: Maintain consistent communication with partners through regular meetings, emails, and calls. Ensure partners are kept up-to-date on relevant business information.
  • Negotiation & Contract Management : Lead the negotiation of partnership agreements and contracts. Ensure that both parties’ expectations are clearly defined and managed, and that contracts comply with internal policies.
  • Market & Competitor Insights: Stay informed on industry trends, competitor activities, and partner needs to ensure that the company's offerings remain relevant and competitive in the marketplace.
  • Manage a revenue plan of 4 to 10M book of business

What we expect of you:

  • Post­ Secondary Degree in Business Administration, Computer Science, or Management Information Systems
  • 5+ years of relevant experience with client focus and account management
  • Experience managing partners, suppliers, or vendors as an account manager or partner manager in IT industry
  • Strong relationship-building and interpersonal skills with strong customer service orientation
  • Strong sales background
  • Excellent communication and presentation abilities (both verbal and written).
  • Experience with partner management platforms and CRM tools (Salesforce) or similar tools.
  • Ability to negotiate and manage complex contracts and partnerships.
  • Strategic thinking with the ability to execute on tactical initiatives.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of industry trends and market dynamics.
  • Excellent analytical, mathematical, and problem-solving skills
  • Extensive practical knowledge of services delivery and IT consulting
  • Ability to develop and manage professional relationships

Pay range: $ 82,000- $ 102,000, depending on experience and skill set

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

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Management Consultant (Engagement Manager)

Vancouver, British Columbia Cascadia Strategy Consulting Partners

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Job Description

Cascadia Partners is seeking experienced Engagement Managers for our Vancouver and Victoria offices.

Note: Previous experience as a Management Consultant required.

We See Consulting Differently
Cascadia Partners is a consulting firm founded by industry veterans who wanted to focus on creating local impact. We bring specialized expertise to a broad cross-section of local industries, and Cascadians find it rewarding to see the impact of our work where we live.

Our work focuses on five practice areas: Business Strategy, Operations Management, Digital Transformation, Policy & Economics, and Data Analytics & AI. We serve clients in industries such as Food, Beverages & Retail, Industry Associations, Construction & Real Estate, Public Sector, Transportation & Logistics, and Healthcare. All consultants contribute to all practice areas, which keeps us continuously learning from one another.

How We Work
We believe in incorporating collaboration, intellectual curiosity, creativity & confidence in our work. We are a high-performing team who works hard and delivers high-quality work for our clients; we also have fun and enjoy spending time together. Cascadia retains a startup culture and strives to hire people who are eager to contribute and grow the firm and its culture. Our consultants contribute to firm building activities like developing internal systems, business development, brand awareness and client expansion.

What We Do

At Cascadia, you’ll work in small teams to identify, define, and clearly articulate client problems and then develop creative solutions to address these challenges. Together, you will help clients improve their performance and help them realize their goals.

We strive to create value for our clients and build long-term partnerships with various engagement lengths from several weeks to several months. Most of our clients are in BC, so we travel less than other consultants, however onsite work with clients and some travel within BC may be required.

An Engagement Managers responsibilities span the following:

  • Lead and manage multiple client engagements across our practice areas, ensuring timely and high-quality delivery.
  • Identify and close new project opportunities with existing and new clients.
  • Develop and maintain strong relationships with clients, acting as a trusted advisor.
  • Collaborate with clients to understand their challenges and develop strategic, tailored solutions.
  • Oversee project teams, providing guidance, support, and mentorship.
  • Conduct thorough research and analysis to support client recommendations.
  • Prepare and present comprehensive reports and proposals to clients and stakeholders.
  • Monitor project progress, manage risks, and implement corrective actions as necessary.
  • Lead and contribute to business development efforts, including identifying new opportunities, preparing proposals, and participating in client pitches.
  • Leverage your network and expertise to attract new clients and projects.
  • Stay current with industry trends and best practices to provide innovative solutions to clients.

Requirements

What Are We Looking For

  • Minimum of 8+ years of experience in management consulting.
  • A strong client base, preferably in British Columbia.
  • A proven track record of selling and leading successful client engagements.
  • Bachelor’s degree in Business, Management, or a related field; MBA or other advanced degree preferred.
  • Demonstrated ability to lead and manage project teams.
  • Ability to work collaboratively in a team and create an inclusive environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
  • Proficiency in project management methodologies and tools.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Strong business acumen and strategic thinking.
  • Experience in one or more of our key industries is highly desirable.
  • Willingness to travel as needed.

Please check your spam or junk folder periodically, as sometimes messages from our recruiting system may end up there.

Please combine all relevant documents (Resume, Achievements etc) into one PDF before uploading.

We look forward to reviewing your application!

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Engagement Manager (Mgt Consulting Exp)

Toronto, Ontario Talencore

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Job Description

Job Description

Job Description

Our client, a fast-growing advisory and technology firm in Toronto, Canada that helps organizations make smarter, data-driven decisions, are seeking a highly motivated Engagement Manager to act as the face of them in high-stakes client conversations.


They are looking for someone with strong advisory and client relationship skills, ideally with experience in top consulting or advisory firms (e.g., McKinsey, BCG, Deloitte, Accenture). This role will be pivotal in managing senior client relationships, gathering requirements, advising on solutions, and ensuring seamless delivery through coordination with internal and external teams.


Location: GTA preferred (open to US/Canada, remote possible)

Employment Type: Flexible - can start as part-time or contract (10-20 hours/week) with the potential to expand into full-time.


What You'll Do

  • Serve as the primary point of contact for clients and strategic partners (e.g., Deloitte).
  • Build and maintain trusted advisory relationships with senior stakeholders.
  • Understand client needs, capture requirements, and translate them into actionable deliverables.
  • Collaborate with internal functional and technical teams to ensure timely and high-quality execution.
  • Provide strategic insights and recommendations, leveraging prior consulting/advisory expertise.
  • Step in to directly execute client needs when appropriate (hands-on, not just coordination).
  • Ensure availability and responsiveness in a fast-paced client-facing environment.
  • Track project progress, manage risks, and provide regular updates to leadership.



Requirements

What You Bring

  • 5+ years of experience in management consulting, advisory, or client-facing engagement management.
  • Previous experience as an Engagement Manager, Project Leader, or equivalent at firms like McKinsey, BCG, Bain, Deloitte, Accenture, or similar.
  • Strong client management, advisory, and communication skills with executive presence.
  • Ability to translate complex client requirements into practical solutions.
  • Highly organized, proactive, and adaptable to changing client priorities.
  • Availability to support clients in real time across US/Canada time zones.
  • Bachelor’s degree required; MBA or advanced degree preferred.


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At Talencore, we stand against racism and discriminatory practices. We stand against violence.


We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity.


We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.


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Bilingual Cybersecurity Incident & Engagement Manager (CIEM)

Québec, Quebec Cypfer

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Job Description

Job Description

Job Description

Salary: $80,000.00 - $90,000.00/year

CYPFER is a leading first-responder cybersecurity organization enabling clients to swiftly and effectively return to business following a cyber-attack. As a global market leader in ransomware post-breach remediation and cyber-attack first response, we consistently deliver results that exceed market standards for handling cyber-extortion and ransomware events. Our team collaborates with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.


We have an exciting opening for a Bilingual Cybersecurity Incident & Engagement Manager (CIEM), which is a consulting practitioner that is a key participant in our Incident Response teams. You will play an important role in managing and coordinating the response to cyber incidents, ensuring that they are handled in a timely and effective manner. This position involves working closely with internal and external stakeholders to mitigate risks, minimize damage, and facilitate recovery efforts. This is a client-facing role where you will be responsible for managing cybersecurity incidents on behalf of our clients, including Fortune 500 organizations, ensuring quick resolution and minimizing impact to their operations. The CIEM is responsible for maintaining incident response protocols, managing communication during an incident, and ensuring continuous improvement of incident response processes.

Just like our company, this role is unique, and it is not like any of the regular Project Management positions out there; to succeed you need to possess skills to influence contributors at all levels, have organizational skills to manage engagements from inception to invoicing, set up and run kick-off and status meetings, maintain regular and agile client communications, define and document Standard Operational Processes, control project budgets, improve processes, support quality assurance steps for final deliverables where required and act as an escalation point for engagement issues.

Our CIEM must enjoy active and regular interaction with technical consultants, lawyers and clients to keep up with our fast-paced high-demand engagements. This is a very engaging and hands-on role that does not allow for dull moments and often requires daily collaboration with our global teams across Europe and North America.

It requires a person that understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security.

Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients. You will have accountabilities for all engagements assigned to you and should be able to manage multiple engagements in parallel, at different stages. You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles.

Your primary responsibility will be to act as the main point of contact for engagement delivery. As an engagement manager in the Cybersecurity field, you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality.

The successful candidate will be responsible for the following:

INCIDENT MANAGEMENT

  • Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats.
  • Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators).
  • Collaborate with technical teams to investigate, contain, and mitigate incidents.
  • Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned.
  • Create incident status reports and contribute to post-incident analysis.
  • Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective.
  • Ensure regulatory and compliance requirements are met throughout the incident lifecycle.
  • Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences.
  • Track incident response metrics, provide status updates, and report on incident trends to management.
  • Coordinate and ensureall facets of the incident response process are successfully executed in an organized and trackable manner.
  • Enforce our critical incident response SLAs across all team members.
  • Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident.
  • Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences.
  • Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully.
  • Coordinate, run, and record an incident postmortem

PROJECT MANAGEMENT

  • Manage a portfolio of complex initiatives that span one or multiple lines of business
  • Collaborate with other teams to ensure agility and eliminate unnecessary delays
  • Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
  • Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
  • Report on success criteria results, metrics, test and deployment management activities
  • Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
  • Effectively and organized management of resources used/needed and deliverables for each stream of the project.
  • Control of project budgets, proactive tracking of change management and budget adjustments.
  • Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily.
  • Understand interdependencies between technology, operations and business needs.
  • Manage scope approved and change management process for additional streams.
  • Support the Statement of Work process.


JOB REQUIREMENTS

  • Work Independently, remotely and with minimal supervision while delivering high-quality output
  • Effective delivery of results in a fast-paced engagement environment
  • Display an aptitude and desire for continuous learning at the leading edge of security
  • Learn, understand and lead the deliverable of all the services CYPFER offers
  • Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
  • A high degree of comfort in customer-facing/consulting situations
  • Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
  • Flexibility to work with multiple time zones (clients and/or team members)
  • Adhere to policies, procedures, and security practices in accordance with assigned customers established practices and internal policies
  • Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.
  • Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
  • Open to feedback and learning the company culture
  • Ability to manage multiple tasks simultaneously and prioritize effectively under pressure.


LEADERSHIP

  • This role will own accountability for the specific engagements assigned
  • Support building a strong team
  • Ability to lead engagements by managing team members from various technical teams
  • Support new services and offerings to the marketplace
  • Act as a leader and mentor to junior team members
  • Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
  • Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
  • Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues


EDUCATIONAL AND BACKGROUND REQUIREMENTS:

  • Fully Bilingual (English/French)
  • Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc.
  • 5+ Years of experience in incident or project management in a consulting role is preferred
  • Experience managing high-performance teams and/or technical implementations,
  • Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
  • Exceptional drive to achieve ambitious goals and tight timelines
  • Strong problem-solving skills and attention to detail
  • Ability to multitask, balancing multiple projects simultaneously
  • Technical and Project Management Acumen
  • Proficiency in technical writing & communication for business audiences in English
  • Familiar with Agile Kanban methodology
  • Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required.
  • Excellent Communication and Writing skills
  • Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint.
  • Proficiency in remote communication tools like Zoom, Teams, Slack, Signal, etc.
  • Familiar with Project Management tools.


Schedule:
Evening shifts
Monday to Friday
On call must do one weekend a month.
Weekend availability
Willingness to travel: 25% (Preferred)



remote work

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