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187 Engineering Support jobs in Canada

Network Technician/Engineering Support

Markham, Ontario CompuCom

Posted 22 days ago

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Job Description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Network Tech/Engineer Support to join our team.
This role combines the tasks of both the Network Technician and Engineering Support roles. They will interface directly with internal and external clients including Management, Quality, Distribution and Client Experience. A strong focus will be put on implementation and continual process improvements.
**This is an onsite role in Markham, ON and share an on-call schedule.**
**Responsibilities**
+ Administer all network equipment, hardware, and software upgrades. Action/resolve incidents escalated by Networking I support and/or customers as per documented guidelines.
+ Ensures ISO 9001:2015 ISO Quality Standards are actively always followed.
+ Cabling/Patching within Data Centre.
+ Cisco Wireless troubleshooting a must, familiar with Wi-Fi Surveys.
+ Remote testing/triage to validate alert/event/incidents.
+ Contacting customer helpdesk and/or end user and guiding through advanced triage/troubleshooting to isolate network issue to hardware/cabling/transport.
+ Troubleshooting and resolving higher level network issues, not localized to single sites.
+ Serve as the technical point of contact for the customer, and for the L1 team. Escalating with vendors/customers and troubleshooting issues with their specialists to work through critical/escalated/chronic/aging issues to resolution.
+ Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve advanced device hardware, configuration and/or software/IOS/Nexus issues.
+ Cisco ACI an asset.
+ Conduct and provide RCAs to customers for major incidents, critical escalations & chronic/repetitive issues.
+ Escalate issues for Level 3 support as per documented guidelines.
+ Provide testing, implementation & validation support for change management.
+ Provide analytical support for problem management activities being performed by Level 3 support.
+ Providing support for tools audit and QA activities being performed by Team Leads & Management.
+ Contributing to documentation and knowledge articles.
+ Participate in technical panel for hiring of Level 2/3 associates.
+ Participate in technical aspects of service transitions.
+ Monitor network performance and troubleshoot problem areas as needed.
+ Allocate time and tasks in the Time Reporting System.
+ Other duties as assigned.
**Skills & Qualifications**
+ Good problem solver/analytical thinker.
+ Strong communication skills.
+ Able to work well independently and in a team environment.
+ Understands the critical importance of change control and a commitment to quality.
+ Able to meet deadlines in a fast-paced environment.
+ Should be flexible with regards to work hours/projects.
+ ComppTia A+ or Network+ Certification.
+ Experience or certification in current network hardware and software.
+ Proficient with common Windows productivity applications including Outlook, Excel, Work and PowerPoint.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
This advertiser has chosen not to accept applicants from your region.

Professional Engineering, Operations Support

Dorval, Quebec Bombardier

Posted 22 days ago

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Job Description

_When applicable, Bombardier promotes flexible and hybrid work policies._
**Why join us?**
At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
**Bombardier's Benefits Program**
With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
+ Insurance plans _(Dental, medical, life insurance, disability, and more)_
+ Competitive base salary
+ Retirement savings plan
+ Employee Assistance Program
+ Tele Health Program
**What are your contributions to the team?**
+ Work with Operations related teams regarding issues on installations and cabinets components on the Global 5500/6500/7500
+ Act as a first point of contact for any engineering issues in production
+ Collaborate with different internal parties (Operations, Detailed Design, Projects, Programs, Technical, etc.) as well as suppliers for problem solving on daily basis
+ Support Engineering request for change (RFC). Coordinate technical meetings, analyze, and define technical proposed solution to meet customer and operation needs
+ Be responsible for the delivery of quality engineering documentation that meets Bombardier Standards
+ Have a good understanding and interpretation of regulatory and industry requirements.
+ Ensure components meet technical and certification requirements.
**How to thrive in this role?**
+ You have a University mechanical or aerospace engineering degree or equivalent with more than 5 to 10 years of relevant experience
+ You have relevant technical business aircraft interiors experience; knowledge of the Global aircrafts is an asset
+ You have solid experience working with Enovia/VPM Nav and Catia (GSD, Assy, Part Body, Drafting, etc.)
+ You understand product structure and aircraft certification
+ You can understand complex engineering issues and are innovative in problem solving
+ You are well organized and are project oriented
+ You must be a self-motivated person, a team player, able to work under pressure
+ You have good communication skills including good English writing skills, and good English and French verbal skills
+ You also demonstrate an excellent track record of meeting your commitments with success
**Now that you can see yourself in this role, apply and join the Bombardier Team!**
Please note: You don't need _all_ the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
**Job** Professional Engineering, Operations Support
**Primary Location** Completion Center
**Organization** Aerospace Canada
**Shift**
**Employee Status** Regular
**Requisition** 9248 Professional Engineering, Operations Support
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Vancouver, British Columbia Microsoft Corporation

Posted 3 days ago

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Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Other:**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
+ OR 3+ years of technical support, technical consulting experience, or information technology experience.
**CyberDefender Mindset** : A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
**Other Requirements**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or Preferred Qualifications:**
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ 3+ years of experience providing support for enterprise level premier customers.
+ 2+ years of experience with Exchange or Office 365 (Exchange Online).
+ Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset.
+ An understanding of mail flow, anti-spam policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here:
will accept applications for the role until Oct 11, 2025.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Vancouver, British Columbia Microsoft Corporation

Posted 6 days ago

Job Viewed

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Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Vancouver, British Columbia Microsoft Corporation

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement**
+ Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
+ Identifies potential defects and escalates to more senior engineers to resolve.
+ Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
**Readiness**
+ Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
**Response and Resolution**
+ Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Performs in-depth product troubleshooting and remediation when needed.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
**Other**
+ Embody our Culture ( and Values ( qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
**Other requirements:** Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or preferred qualifications**
+ Microsoft Technology Certifications
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
+ 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $69,600 - CAD $130,900 per year.
Find additional pay information here: will accept applications and processes offers for these roles on an ongoing basis.
#CES #CSS #SCIM #CyberDefender
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Saskatoon, Saskatchewan Targeted Talent

Posted today

Job Viewed

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Job Description

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

  • Competitive Salary!
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!

This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Kitchener, British Columbia Targeted Talent

Posted today

Job Viewed

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Job Description

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

  • Competitive Salary!
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!

This advertiser has chosen not to accept applicants from your region.
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Technical Support Engineer

Markham, Ontario Pathway Communications

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Job Description

Job Description

  • Infrastructure Management
    • Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments.
    • Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper-V).
    • Manage cloud and hybrid infrastructure (Azure, AWS, Google Cloud) including migration, optimization, and cost control.
  • Systems Operations
    • Oversee configuration, provisioning, and maintenance of Microsoft Windows and Unix/Linux systems both on-premises and in the cloud.
    • Implement and maintain best-in-class security controls, patching processes, and compliance practices.
    • Lead automation efforts to improve efficiency, using scripting and orchestration tools (e.g., PowerShell, Bash, Ansible).
  • Networking & Telephony
    • Manage and monitor the performance and capacity of all network infrastructure, including LAN, WAN, firewalls, and VPN.
    • Oversee corporate telephony systems (e.g., Zoom Phone, MS Teams, VoIP platforms), ensuring high availability and integration.
    • Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites.
  • Operational Excellence
    • Maintain and improve monitoring systems and procedures to proactively detect and respond to issues.
    • Ensure all applicable system licenses, support contracts, and renewals are properly tracked and managed.
    • Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments.
  • Support and Escalation
    • Provide support for high-priority or escalated issues, including coordination with vendors and internal stakeholders.
    • Participate in an on-call rotation and provide after-hours support when necessary.
    • Engage with clients and stakeholders to ensure engineering support aligns with business needs.
  • Pre-Sales & RFP Participation
    • Collaborate with the pre-sales and business development teams to support technical solutioning and infrastructure design for new opportunities.
    • Participate in the review and development of responses to RFPs, ensuring proposed solutions are technically sound, scalable, and align with company capabilities.
    • Contribute diagrams, solution narratives, and infrastructure strategies to proposals and presentations.
  • Team Leadership & Oversight
    • Lead and mentor a multidisciplinary team covering Windows, Unix/Linux, networking, telephony, and virtual hosting platforms.
    • Provide technical guidance, set team priorities, and ensure timely delivery of infrastructure initiatives and SLAs.
    • Promote cross-training and knowledge sharing within the team to build a resilient and agile engineering function.
    • Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts.

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Technical Support Engineer

Halifax, Nova Scotia Targeted Talent

Posted today

Job Viewed

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Job Description

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

  • Competitive Salary!
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!

This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

North Vancouver, British Columbia Targeted Talent

Posted today

Job Viewed

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Job Description

Job Description

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

  • Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
  • Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
  • Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
  • Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

  • Experience with Exchange Administration (or any other email collaboration platform)
  • Experience using PowerShell for automation, implementation, and data extraction
  • Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
  • Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
  • Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
  • Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

  • Competitive Salary!
  • Health and dental benefits
  • Plenty of vacation time
  • Opportunity for career progression
  • Completely remote work!

If this role sounds like something you might be interested in, please click apply!

This advertiser has chosen not to accept applicants from your region.

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  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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