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78 English Speaking jobs in Canada

Customer Service Agent English Speaking REMOTE

Winnipeg, Manitoba Contact Centre Growth Corp Inc

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Customer Service Agent English Speaking REMOTE

Job Type: Full Time – Work from Home

Hours: Vary from 8:00 am -10:00 pm (Open availability) M-Sun

Salary: $17.00 CAD

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Job Duties / Responsibilities / Essential Functions:

Receive English inbound calls
Place outbound calls to existing English clients and customers
Answer questions from English customers and forward messages to clients
Meet Quality Assurance requirements and other key performance metrics
Maintaining a working knowledge of company products, services, and promotions for our clients

Required Knowledge /Skills / Abilities / Qualifications:

Excellent interpersonal, written, and oral communication skills
Flexible availability (we are a 24/7 call center)
English candidate required for this position
Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environment
Ability to learn and navigate new software quickly
Goal-oriented with professional work ethics
Basic knowledge of Microsoft Office
Leadership skills
Reliable transportation
Previous Customer Service experience
Customer Service: 1 year (Preferred)

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.

This advertiser has chosen not to accept applicants from your region.

Customer Service Agent English Speaking CC ON-SITE, WINNIPEG ONLY

Winnipeg, Manitoba Contact Centre Growth Corp Inc

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Customer Service Agent English Speaking ON-SITE

Job Type: Full Time

Hours: Vary

Salary: $17.00 CAD

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Job Duties / Responsibilities / Essential Functions:

Receive English inbound calls
Place outbound calls to existing English clients and customers
Answer questions from English customers and forward messages to clients
Meet Quality Assurance requirements and other key performance metrics
Maintaining a working knowledge of company products, services, and promotions for our clients

Required Knowledge /Skills / Abilities / Qualifications:

Excellent interpersonal, written, and oral communication skills
Flexible availability (we are a 24/7 call center)
English candidate is required for this position
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectives
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environment
Ability to learn and navigate new software quickly
Goal-oriented with professional work ethics
Basic knowledge of Microsoft Office
Leadership skills
Reliable transportation
Previous Customer Service experience
Customer Service: 1 year (Preferred)

This advertiser has chosen not to accept applicants from your region.

Credit Agent - Bilingual English speaking (onsite presence in Saint-Hubert 2 days/week)

Quebec, Quebec Alterfina

Posted 10 days ago

Job Viewed

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Job Description

Company description

Alterfina is an alternative financing company. Our mission is to offer credit solutions adapted to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively.

Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative for personal financing and helping our customers adopt healthy financial habits.

To achieve our mission and vision, we rely on 5 core values to guide our actions and behavior: respect, integrity, caring, innovation and excellence.

Job purpose

Alterfina is currently growing and has just entered the Ontario market. With that naturally comes the need to hire fully bilingual team members.

The credit officer's main responsibilities are to support the company in the analysis of financing files. He or she must evaluate credit applications, gather the necessary information from customers' files, and inform them of the terms and conditions of financing offered by the company.

Duties and responsibilities

  • Analyze financing applications (creditworthiness, account holder, bank statement, etc.).
  • Check the content of funding applications (missing documents/information).
  • Verify the authenticity of information provided by customers using specialized computer software.
  • Gather information required for the file by communicating with the customer by telephone and e-mail.
  • Entering information on the balance sheet
  • Decision-making on demand
  • Follow up on pending customer files.
  • Leave all notes on file to facilitate the work of colleagues.
  • Make sure your application is complete and compliant before filing.
  • Ensure impeccable customer service.
  • Encourage customers to continue with their application when they want to cancel by negotiating terms or finding solutions for customers.
  • Carry out any other tasks assigned by the immediate superior or related to the position.

Knowledge and skills required

  • Diploma of Collegial Studies.
  • One year's experience in a similar role.
  • Experience in an SME (asset).
  • Ability to multi-task.
  • Recognized for your efficiency, resourcefulness and organizational skills.
  • A keen sense of analysis and verification.
  • Recognized for your positive attitude and ideas for improvement.
  • Ability to adapt quickly and easily.
  • Sense of customer service.
  • Ability to quickly establish a climate of trust with customers.
  • Good negotiation skills.
  • Known as a team player.
  • Ease of going above and beyond your team's needs.
  • Ability to develop and maintain good interpersonal relations.
  • Excellent technological skills.
  • Bilingualism, both oral and written (communication in French is very important since our team is predominantly French-speaking, but communication in English is essential since we now serve a growing English-speaking clientele).
Does this job offer appeal to you? Do you think you're the right person for us? Apply!

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

Credit Agent - Bilingual English speaking (onsite presence in Saint-Hubert 2 days/week)

J0L Quebec, Quebec Alterfina

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Company description

Alterfina is an alternative financing company. Our mission is to offer credit solutions adapted to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively.

Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative for personal financing and helping our customers adopt healthy financial habits.

To achieve our mission and vision, we rely on 5 core values to guide our actions and behavior: respect, integrity, caring, innovation and excellence.

Job purpose

Alterfina is currently growing and has just entered the Ontario market. With that naturally comes the need to hire fully bilingual team members.

The credit officer's main responsibilities are to support the company in the analysis of financing files. He or she must evaluate credit applications, gather the necessary information from customers' files, and inform them of the terms and conditions of financing offered by the company.

Duties and responsibilities

Analyze financing applications (creditworthiness, account holder, bank statement, etc.).

Check the content of funding applications (missing documents/information).

Verify the authenticity of information provided by customers using specialized computer software.

Gather information required for the file by communicating with the customer by telephone and e-mail.

Entering information on the balance sheet

Decision-making on demand

Follow up on pending customer files.

Leave all notes on file to facilitate the work of colleagues.

Make sure your application is complete and compliant before filing.

Ensure impeccable customer service.

Encourage customers to continue with their application when they want to cancel by negotiating terms or finding solutions for customers.

Carry out any other tasks assigned by the immediate superior or related to the position.

Knowledge and skills required

Diploma of Collegial Studies.

One year's experience in a similar role.

Experience in an SME (asset).

Ability to multi-task.

Recognized for your efficiency, resourcefulness and organizational skills.

A keen sense of analysis and verification.

Recognized for your positive attitude and ideas for improvement.

Ability to adapt quickly and easily.

Sense of customer service.

Ability to quickly establish a climate of trust with customers.

Good negotiation skills.

Known as a team player.

Ease of going above and beyond your team's needs.

Ability to develop and maintain good interpersonal relations.

Excellent technological skills.

Bilingualism, both oral and written (communication in French is very important since our team is predominantly French-speaking, but communication in English is essential since we now serve a growing English-speaking clientele).

Does this job offer appeal to you? Do you think you're the right person for us? Apply!

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

Credit Agent - Bilingual English speaking (onsite presence in Saint-Hubert 2 days/week)

J0L Quebec, Quebec Alterfina

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Company description

Alterfina is an alternative financing company. Our mission is to offer credit solutions adapted to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively.

Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative for personal financing and helping our customers adopt healthy financial habits.

To achieve our mission and vision, we rely on 5 core values to guide our actions and behavior: respect, integrity, caring, innovation and excellence.

Job purpose

Alterfina is currently growing and has just entered the Ontario market. With that naturally comes the need to hire fully bilingual team members.

The credit officer's main responsibilities are to support the company in the analysis of financing files. He or she must evaluate credit applications, gather the necessary information from customers' files, and inform them of the terms and conditions of financing offered by the company.

Duties and responsibilities

Analyze financing applications (creditworthiness, account holder, bank statement, etc.).

Check the content of funding applications (missing documents/information).

Verify the authenticity of information provided by customers using specialized computer software.

Gather information required for the file by communicating with the customer by telephone and e-mail.

Entering information on the balance sheet

Decision-making on demand

Follow up on pending customer files.

Leave all notes on file to facilitate the work of colleagues.

Make sure your application is complete and compliant before filing.

Ensure impeccable customer service.

Encourage customers to continue with their application when they want to cancel by negotiating terms or finding solutions for customers.

Carry out any other tasks assigned by the immediate superior or related to the position.

Knowledge and skills required

Diploma of Collegial Studies.

One year's experience in a similar role.

Experience in an SME (asset).

Ability to multi-task.

Recognized for your efficiency, resourcefulness and organizational skills.

A keen sense of analysis and verification.

Recognized for your positive attitude and ideas for improvement.

Ability to adapt quickly and easily.

Sense of customer service.

Ability to quickly establish a climate of trust with customers.

Good negotiation skills.

Known as a team player.

Ease of going above and beyond your team's needs.

Ability to develop and maintain good interpersonal relations.

Excellent technological skills.

Bilingualism, both oral and written (communication in French is very important since our team is predominantly French-speaking, but communication in English is essential since we now serve a growing English-speaking clientele).

Does this job offer appeal to you? Do you think you're the right person for us? Apply!

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

Collection agent - Bilingual English speaking (Hybrid role - work from the office required 2 days pe

J0L Quebec, Quebec Alterfina

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Company description

Alterfina is an alternative financing company. Our mission is to offer credit solutions tailored to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively.

Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative for personal financing and helping our customers adopt healthy financial habits.

To achieve our mission and vision, we rely on 5 core values to guide our actions and behavior: respect, integrity, caring, innovation and excellence.

Job purpose

The Collections Officer's main responsibilities are to support the company in various tasks related to the processing of delinquent accounts. The incumbent will communicate with delinquent payers to negotiate payment arrangements, and inform payers of the consequences of non-payment.

Duties and responsibilities

Analyze and negotiate customer accounts in order to provide the best solutions to regularize their accounts and/or minimize our losses;

Take incoming and outgoing customer calls;

Answer customer questions and document all information relevant to the case;

Use various communication channels (call, e-mail) to deal with customers with overdue payments and overdue accounts;

Locate the customer using different tracking tools;

Determine the most appropriate repayment plan based on the customer's ability to pay;

Support preparation of legal documents;

Manage your work inventory and prioritize the files you need to work on;

Listen actively and determine the action to be taken;

Protect the company's interests by ensuring compliance with established policies, standards and procedures;

Meet productivity and quality standards;

Carry out any other tasks assigned by the immediate superior or related to the position.

What we offer

Be part of a growing organization that is also a leader in its market segment.

Have a tangible impact on the company's growth and success.

Work in a dynamic, innovative environment offering excellent opportunities for ongoing training, professional development and career advancement.

Work in an environment that encourages your autonomy.

Work in an organization where work-life balance is a priority.

Free 24/7 access to an online doctor.

Working in a diversified company where the challenges are varied: you'll never get bored!

Would you like to take up this challenge and contribute to our growth plans? Apply now and join a team that values your expertise and ideas!

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.

Knowledge and skills required

DES combined with knowledge and understanding of the financial world (credit history) or any other relevant financing-related training;

1 to 3 years' experience in a similar role, enabling rapid familiarization with collections; (a strong asset)

Ability to write communications to partners and make calculations related to the types of requests;

Strong analytical skills and understanding of credit risks;

Ability to multi-task (phone calls, emails, audits);

Excellent priority management skills;

Recognized for your initiative, resourcefulness and diplomacy;

Recognized for your positive attitude and ideas for improvement;

Ability to adapt quickly and easily;

Sense of customer service;

Ability to quickly establish a climate of trust with customers;

Good negotiation skills (customers and third parties);

Known as a team player;

Ability to develop and maintain good interpersonal relations;

Excellent technological skills.

Bilingualism, both spoken and written.

This advertiser has chosen not to accept applicants from your region.

Collection agent - Bilingual English speaking (Hybrid role - work from the office required 2 days pe

J0L Quebec, Quebec Alterfina

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Company description

Alterfina is an alternative financing company. Our mission is to offer credit solutions tailored to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively.

Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative for personal financing and helping our customers adopt healthy financial habits.

To achieve our mission and vision, we rely on 5 core values to guide our actions and behavior: respect, integrity, caring, innovation and excellence.

Job purpose

The Collections Officer's main responsibilities are to support the company in various tasks related to the processing of delinquent accounts. The incumbent will communicate with delinquent payers to negotiate payment arrangements, and inform payers of the consequences of non-payment.

Duties and responsibilities

Analyze and negotiate customer accounts in order to provide the best solutions to regularize their accounts and/or minimize our losses;

Take incoming and outgoing customer calls;

Answer customer questions and document all information relevant to the case;

Use various communication channels (call, e-mail) to deal with customers with overdue payments and overdue accounts;

Locate the customer using different tracking tools;

Determine the most appropriate repayment plan based on the customer's ability to pay;

Support preparation of legal documents;

Manage your work inventory and prioritize the files you need to work on;

Listen actively and determine the action to be taken;

Protect the company's interests by ensuring compliance with established policies, standards and procedures;

Meet productivity and quality standards;

Carry out any other tasks assigned by the immediate superior or related to the position.

What we offer

Be part of a growing organization that is also a leader in its market segment.

Have a tangible impact on the company's growth and success.

Work in a dynamic, innovative environment offering excellent opportunities for ongoing training, professional development and career advancement.

Work in an environment that encourages your autonomy.

Work in an organization where work-life balance is a priority.

Free 24/7 access to an online doctor.

Working in a diversified company where the challenges are varied: you'll never get bored!

Would you like to take up this challenge and contribute to our growth plans? Apply now and join a team that values your expertise and ideas!

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.

Knowledge and skills required

DES combined with knowledge and understanding of the financial world (credit history) or any other relevant financing-related training;

1 to 3 years' experience in a similar role, enabling rapid familiarization with collections; (a strong asset)

Ability to write communications to partners and make calculations related to the types of requests;

Strong analytical skills and understanding of credit risks;

Ability to multi-task (phone calls, emails, audits);

Excellent priority management skills;

Recognized for your initiative, resourcefulness and diplomacy;

Recognized for your positive attitude and ideas for improvement;

Ability to adapt quickly and easily;

Sense of customer service;

Ability to quickly establish a climate of trust with customers;

Good negotiation skills (customers and third parties);

Known as a team player;

Ability to develop and maintain good interpersonal relations;

Excellent technological skills.

Bilingualism, both spoken and written.

This advertiser has chosen not to accept applicants from your region.
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English Language Arts Teacher

Athabasca Denesuline Education Authority

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Salary: Provincial Teacher Salary Grid

Athabasca Denesuline Education Authority

153 South Industrial Drive

Prince Albert, SK S6V 7L7

Phone:

Fax:


English Language Arts Teacher (Full-Time Position)


The Athabasca Denesuline Education Authority (ADEA) is seeking a competent, confident, motivated individual to fill the position of Highschool English Language Arts Teacher at Father Gamache Memorial School, located in Fond Du Lac, Saskatchewan. In this role, you will provide strong interpersonal skills, commitment to learning and teaching in project-based ways and provide an enthusiastic learning environment for students.

The ADEA is a First Nation Education Authority serving the three Denesuline First Nations communities in northern Saskatchewan; Black Lake First Nation, Hatchet Lake First Nation, and Fond Du Lac First Nation. The Authority serves a total student population of approximately 1,400 students. The Authority is working toward improved educational outcomes by utilizing the latest technology, progressively piloting programs, and integrating Denesuline culture into the classroom and school curriculum.

This competition is open to all applicants who reside in Canada; and preference will be given to First Nation or other Indigenous applicants who possess the qualifications, knowledge, and skills to meet the minimum suitability requirements as stated for the position.

What We Offer:

We offer an exciting opportunity for you to teach. The successful candidate will be supported by local and central office staff and have access to a great benefit program. The benefits we offer include group insurance (vision, dental, life insurance and other health benefits such as chiropractor and massage therapy), and the companys registered pension plan. In addition to following the provincial teacher's salary grid we provide subsidized housing and a northern allowance. You will be surrounded by leaders and colleagues that want the best for each student in their learning and well-being.


Key Accountabilities and Responsibilities:

  • Be aware of any allergies a student may have.
  • Establish clear instructional direction to support a positive learning climate in the context of the Denesuline culture and language.
  • Provide positive ways for classroom environment that is conducive to learning and appropriate for the physical, social, and emotional development of students.
  • Develop and implement lesson plans that meet the needs of all students.
  • Plan and organize materials ahead of time.
  • Assess and document student learning daily.
  • Assess and maintain student progress and provide feedback to students and parents.
  • Participate in professional development, staff meetings, parent-teacher conferences, and other school related activities.


Knowledge, Skills, and Abilities:

  • Must be patient, flexible, observant, and passionate.
  • Must have communications skills such as: verbal and nonverbal, active listening, and empathy.
  • Must have strong understanding of the following programs and assessments: Effective Practices, Policies and Guidelines; Saskatchewan Curriculum.
  • To follow the provincial Ministry of Education curricula and focuses on holistic child development including the social-emotional, physical, intellectual, and spiritual domains.
  • Actively engage with families, children, and community members to understand their backgrounds and experiences to support an equitable and inclusive school environment.
  • Ability to work effectively with administrators, colleagues, central office, school-based staff, students, parents and community.
  • Maintain confidentiality of students and other professional information

Qualifications:

  • Bachelor's Degree in Education or equivalent
  • A recognized post-secondary Diploma as an English Language Arts Teacher or equivalent post-secondary education in a related area from a recognized institution would be an asset.
  • Must be eligible for or possess a valid Saskatchewan Teaching Certificate.
  • Experience in teaching First Nations students in a remote community would be an asset.
  • First Aid Certification would be an asset.


If you are interested in applying for the above position, please submit the following:

  • Resume (3 references included)
  • Cover Letter (Attention: Athabasca Denesuline Education Authority - Hiring Lead)
  • Most recent Criminal Police Record Check/Child Vulnerable Sector Check


Please submit your application to this link:

and click on'English Language Arts Teacher' position

Only those candidates selected for an interview will be contacted further.

This advertiser has chosen not to accept applicants from your region.

Wireless Sales Representative (English & Tagalog speaking preferred)

Calgary, Alberta The Mobile Shop

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

# **Mission**

Join us at The Mobile Shop located inside Real Canadian Superstore!

**About The Mobile Shop:**

Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc., Canada’s leading wireless retailer. We are seeking Sales Representatives (Mobilists) to work inside Real Canadian Superstore where you will guide customers towards their optimal phone and rate plan options that align with their unique lifestyles.

**Why Join Us?**

- **Competitive Commissions Package:** Base rate and uncapped commissions, ensuring that your hard work is rewarded.
- **Comprehensive Group Benefits:** Extended health and dental Plan, RRSP matching, and, Employee Family Assistance Program, providing peace of mind and support for you and your family.
- **Training and Development:** We are committed to your growth and success. Our in-house Learning & Development team offers ongoing training and development opportunities to support your career path and help you reach your full potential.
- **Backed by Industry Giants:** Glentel is supported by Bell and Rogers and partners with globally recognized brands like Apple, Samsung, and Google.

**A Day in the Life at The Mobile Shop as a Mobilist:**

- **Engaging with Loblaw shoppers:** Connect with a steady stream of customers to offer the latest mobile, home and business solutions from leading brands such as Bell, Virgin Plus, Lucky, Rogers, PC Mobile, Fido, and Chatr Mobile to Loblaw shoppers tailored to their lifestyle.
- **Leverage Canada’s Most Recognized Loyalty Program:** Engage customers by showcasing the benefits of **PC Optimum**, helping them earn and redeem points for valuable savings on their purchases in our store*,* groceries, fuel, and more.
- **Become a Mobile Expert:** Master our carrier offerings, promotional deals, and pricing structures while staying up to date on the latest mobile devices and industry trends, so you can effectively communicate features and benefits to customers.
- **Achieve Sales Targets and Earn Unlimited Commission:** Offer tailored mobile solutions to customers, driving sales performance to meet and exceed individual and store targets. With **no cap on commissions**, your earning potential is directly tied to your sales success.

# **Profile**

**Apply now if you are:**

- A people person who enjoys building long-term relationships with customers.
- Hungry for learning and advancing your career with an industry leader.
- Available to work full-time, including weekends and evenings.

*GLENTEL Inc. (dba WIRELESSWAVE, Tbooth wireless, WIRELESS etc., WAVE SANS FIL, la cabine T sans-fil, SANS-FIL etc. and The Mobile Shop) encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.*

# **Skills**

Sales

Customer Service
This advertiser has chosen not to accept applicants from your region.

Collection agent - Bilingual English speaking (Hybrid role - work from the office required 2 days...

Quebec, Quebec Alterfina

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Company description

Alterfina is an alternative financing company. Our mission is to offer credit solutions tailored to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively.

Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative for personal financing and helping our customers adopt healthy financial habits.

To achieve our mission and vision, we rely on 5 core values to guide our actions and behavior: respect, integrity, caring, innovation and excellence.

Job purpose

The Collections Officer's main responsibilities are to support the company in various tasks related to the processing of delinquent accounts. The incumbent will communicate with delinquent payers to negotiate payment arrangements, and inform payers of the consequences of non-payment.

Duties and responsibilities

  • Analyze and negotiate customer accounts in order to provide the best solutions to regularize their accounts and/or minimize our losses;
  • Take incoming and outgoing customer calls;
  • Answer customer questions and document all information relevant to the case;
  • Use various communication channels (call, e-mail) to deal with customers with overdue payments and overdue accounts;
  • Locate the customer using different tracking tools;
  • Determine the most appropriate repayment plan based on the customer's ability to pay;
  • Support preparation of legal documents;
  • Manage your work inventory and prioritize the files you need to work on;
  • Listen actively and determine the action to be taken;
  • Protect the company's interests by ensuring compliance with established policies, standards and procedures;
  • Meet productivity and quality standards;
  • Carry out any other tasks assigned by the immediate superior or related to the position.

What we offer

  • Be part of a growing organization that is also a leader in its market segment.
  • Have a tangible impact on the company's growth and success.
  • Work in a dynamic, innovative environment offering excellent opportunities for ongoing training, professional development and career advancement.
  • Work in an environment that encourages your autonomy.
  • Work in an organization where work-life balance is a priority.
  • Free 24/7 access to an online doctor.
  • Working in a diversified company where the challenges are varied: you'll never get bored!

Would you like to take up this challenge and contribute to our growth plans? Apply now and join a team that values your expertise and ideas!

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.


Knowledge and skills required

  • DES combined with knowledge and understanding of the financial world (credit history) or any other relevant financing-related training;
  • 1 to 3 years' experience in a similar role, enabling rapid familiarization with collections; (a strong asset)
  • Ability to write communications to partners and make calculations related to the types of requests;
  • Strong analytical skills and understanding of credit risks;
  • Ability to multi-task (phone calls, emails, audits);
  • Excellent priority management skills;
  • Recognized for your initiative, resourcefulness and diplomacy;
  • Recognized for your positive attitude and ideas for improvement;
  • Ability to adapt quickly and easily;
  • Sense of customer service;
  • Ability to quickly establish a climate of trust with customers;
  • Good negotiation skills (customers and third parties);
  • Known as a team player;
  • Ability to develop and maintain good interpersonal relations;
  • Excellent technological skills.
  • Bilingualism, both spoken and written.
This advertiser has chosen not to accept applicants from your region.
 

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