18 Erp Analyst jobs in Canada

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
Job Description
We are currently looking for a ERP Business Analyst who will focus on supporting Microsoft Dynamics 365 - Retail ERP projects as global ERP system working directly with key business leads to support business users, collect business requirements, prepare functional specifications, prototype defined functionality and contribute to the future solution design. This role is based fully on-site in Mississauga , ON and reports to the Senior Manager, ERP.
Compensation: $100,000 - $120,000
Benefits
Health Insurance (includes Virtual Health, and HCSA)
Dental Insurance
Vision Insurance
Life Insurance
Long-term Disability
Short-term Disability
RRSP Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition reimbursement
Service Awards
Employee Perks & Discounts
Job Responsibilities
Project Delivery and Product Development (70%)
Document user requirements and current business processes
Assist with data mapping and data cleansing activities
Involved in business requirement gathering and validating requirements
Coordinate with Management and ERP vendoru2019s team to define future business processes
Participate in the testing and acceptance of new ERP and related components
Contribute to solution design
Coordinate development with the development teams
Write test scripts and participate in test script execution
Participate in ERP rollouts as a member a functional stream retail
Application Maintenance and Support (20%)
Provide end user support for ERP users as part of the global Microsoft Dynamics ERP team
Perform day-to-day troubleshooting and support of in-house built solutions and procured systems
Proactively monitor the system to identify and resolve issues before they are reported
Identify continuous improvement opportunities
Take ownership for all assigned Service Desk incidents and requests
Participating in support taskforces as nominated by the ERP Senior Manager
Coordinate with other members of the support team both IKO group companies and 3rd Party
Provide regular status updates
End User Training (10%)
Provide End User Training in the designated functional stream finance functionality
Coordinate with the ERP vendoru2019s team to develop/update materials for training users; e.g. process documentation, procedures and work instructions
Provide instructor led training either virtually or classroom based
Qualifications
Minimum 10 years of experience as a Business Analyst
Must have minimum of 6 years of recent experience working on Microsoft Dynamics 365 experience with a focus on Retail modules functionalities, In North American Entities and end to end project management experience
Strong retail business acumen and functionality.
Strong working knowledge of project deliverable methodologies such as Agile and on Cloud based applications
Strong requirements gathering skills, ability to capture business processes using both existing process documentation and process walkthroughs with the staff performing the process
Ability to translate business requirements to technical solutions while identifying gaps
Experienced with global environments and deployments across multiple geographical regions, such as North America and Europe is an asset.
University degree is required
BA Certification (PMI-PBA or equivalent)
Excellent communication skills, including user base presentations (i.e. training, work instructions, reporting)
Business process flows and modeling
Strong analytical and critical thinking skills
Have an open/partnering mentality and comfortable challenging ideas with the goal to deliver the best solution
Curious and actively inquisitive about the outside world and learning about new ideas for improvement
Travel across North American & EU locations estimated at max. of 25%
#LI-SM2
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee''s sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
Job Description
We are currently looking for a ERP Business Analyst who will focus on supporting Microsoft Dynamics 365 - Retail ERP projects as global ERP system working directly with key business leads to support business users, collect business requirements, prepare functional specifications, prototype defined functionality and contribute to the future solution design. This role is based fully on-site in Mississauga , ON and reports to the Senior Manager, ERP.
Compensation: $100,000 - $120,000
Benefits
Health Insurance (includes Virtual Health, and HCSA)
Dental Insurance
Vision Insurance
Life Insurance
Long-term Disability
Short-term Disability
RRSP Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition reimbursement
Service Awards
Employee Perks & Discounts
Job Responsibilities
Project Delivery and Product Development (70%)
Document user requirements and current business processes
Assist with data mapping and data cleansing activities
Involved in business requirement gathering and validating requirements
Coordinate with Management and ERP vendoru2019s team to define future business processes
Participate in the testing and acceptance of new ERP and related components
Contribute to solution design
Coordinate development with the development teams
Write test scripts and participate in test script execution
Participate in ERP rollouts as a member a functional stream retail
Application Maintenance and Support (20%)
Provide end user support for ERP users as part of the global Microsoft Dynamics ERP team
Perform day-to-day troubleshooting and support of in-house built solutions and procured systems
Proactively monitor the system to identify and resolve issues before they are reported
Identify continuous improvement opportunities
Take ownership for all assigned Service Desk incidents and requests
Participating in support taskforces as nominated by the ERP Senior Manager
Coordinate with other members of the support team both IKO group companies and 3rd Party
Provide regular status updates
End User Training (10%)
Provide End User Training in the designated functional stream finance functionality
Coordinate with the ERP vendoru2019s team to develop/update materials for training users; e.g. process documentation, procedures and work instructions
Provide instructor led training either virtually or classroom based
Qualifications
Minimum 10 years of experience as a Business Analyst
Must have minimum of 6 years of recent experience working on Microsoft Dynamics 365 experience with a focus on Retail modules functionalities, In North American Entities and end to end project management experience
Strong retail business acumen and functionality.
Strong working knowledge of project deliverable methodologies such as Agile and on Cloud based applications
Strong requirements gathering skills, ability to capture business processes using both existing process documentation and process walkthroughs with the staff performing the process
Ability to translate business requirements to technical solutions while identifying gaps
Experienced with global environments and deployments across multiple geographical regions, such as North America and Europe is an asset.
University degree is required
BA Certification (PMI-PBA or equivalent)
Excellent communication skills, including user base presentations (i.e. training, work instructions, reporting)
Business process flows and modeling
Strong analytical and critical thinking skills
Have an open/partnering mentality and comfortable challenging ideas with the goal to deliver the best solution
Curious and actively inquisitive about the outside world and learning about new ideas for improvement
Travel across North American & EU locations estimated at max. of 25%
#LI-SM2
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee''s sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Description

Job Description

Velixo is an award-winning provider of Excel-based reporting solutions for leading cloud ERP solutions such as Acumatica, MYOB Advanced, and Sage Intacct, based in Montreal, Canada.

With Velixo, you can build financial, project, and other business reports in Excel with live ERP data in just a few minutes and get the answers you need.

Customers love Velixo for how user-friendly it is and how easy it is to use: we are the top-rated solution on the Acumatica marketplace!

Who we are looking for:

We are looking for a passionate ERP Data Analyst to join our team at Velixo. As a Senior ERP Data Analyst, you will be responsible for demonstrating product capabilities, analyzing business requirements and designing reporting solutions using SQL and Excel. Your expertise in Microsoft Excel, strong analytical mindset, and ability to provide valuable insights will play a crucial role in helping our customers leverage our Excel-based reporting solution for their ERP systems. This is an exciting opportunity to work in the ERP software industry and be part of a collaborative and growth-oriented team. This is a hybrid opportunity (3x per week at the office) for candidates in the Montreal area. 

Responsibilities:

• Attend product demonstrations with prospective customers, answer technical questions and demonstrate complex functionalities.
• Create proof-of-concept to highlight Velixo capabilities to prospective customers.
• Gather and analyse customer requirements, identify and solve roadblocks, estimate project scope and write specification documents.
• Develop customer reports based on specification documents.
• Provide initial support to new users, guiding them through the product’s features and troubleshooting common issues.
• Conduct comprehensive training sessions for clients, partners and colleagues to ensure effective use of the product.

• Develop training materials and documentation tailored to different user skill levels.
• Develop a deep understanding of Velixo and the ERP systems that we integrate with. Stay up-to-date with the latest industry trends in reporting techniques.

Requirements:

• Bachelor degree in finance, accounting, computer science or engineering.
• 5+ years of experience in the enterprise software industry.
• Advanced proficiency in Microsoft Excel, including data-enhancement functions, dynamic arrays, filters, conditional formatting, pivot tables, lambdas, and data sources.
• Strong analytical mindset with a keen eye for detail.
• Excellent communication and presentation skills to effectively convey complex information to clients.
• Working knowledge of SQL to manipulate and extract data.
• Familiarity with financial reporting and accounting basics.
• Experience working in an ERP system, particularly Acumatica or Sage Intacct, is a plus.

Benefits:

• Competitive benefits package, including health insurance, RRSP plan, vacation and personal days.
• Financial support for professional development courses to enhance skills and knowledge.
• Opportunity for career growth within a collaborative and supportive work environment.

At Velixo, we prioritize the growth and development of our employees, recognizing their potential and providing opportunities to excel in their chosen field. We are excited to welcome you to our team and embark on a journey of mutual success.

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Job Description

Job Description

Alteo is looking for an ERP Business Analyst for a permanent job based in Montreal.

*** 100% Remote ***

Responsibilities:

• Implementation and support of SYSPRO ERP solutions including software installation, business process assessment and module configuration, form and report design, data conversion, end-user training, and project launch
• Further improvements or training for existing customers
• Data management using basic MS SQL Server skills

Profile:

• DEC/BAC in IT or equivalent
• 2–5+ years of experience in ERP implementation or support
• Experience in system integrations, data migration, and customizations
• Familiarity with project lifecycles (SDLC,Agile/Waterfall) (asset)
• Basic knowledge of programming languages: Java, ABAP, SQL, Python, C#, or JavaScript (understanding and ability to write SQL code snippets)
• Database management: Proficiency in SQL Server, Oracle DB, MySQL, or PostgreSQL
• Knowledge of ERP platforms such as: SAP, Oracle, Microsoft Dynamics, NetSuite, Odoo, Syspro, SAGE 300 + etc.
• Understanding of APIs, Web Services (SOAP/REST), and integration tools like MuleSoft, Dell Boomi, or Azure Logic Apps. (asset)
• Knowledge of Reporting & BI tools: Power BI, Tableau, Crystal Reports, or ERP-native tools
• Strong problem-solving and analytical thinking
• Good communication skills to work with functional teams, clients, and end-users
• Ability to manage multiple projects/tasks
• Willingness to learn continuously as ERP systems evolve

@@@

Alteo recherche un Analyste d'affaires ERP pour un poste permanent basé à Montréal.

*** 100% Télétravail ***

Responsabilités

• Mise en œuvre et assistance des solutions ERP SYSPRO, y compris l'installation des logiciels, l'évaluation des processus métier et la configuration des modules, la conception des formulaires et des rapports, la conversion des données, la formation des utilisateurs finaux et le lancement des projets
• Améliorations ou formations supplémentaires pour les clients existants
• Gestion des données à l'aide de compétences de base en MS SQL Server

Profil

• DEC/BAC en informatique ou équivalent
• 2 à 5 ans d'expérience dans la mise en œuvre ou le soutien ERP
• Expérience en intégration de systèmes, migration de données et personnalisation
• Connaissance des cycles de vie des projets (SDLC, Agile/Waterfall) (atout)
• Connaissances de base en langages de programmation : Java, ABAP, SQL, Python, C# ou JavaScript (compréhension et capacité à écrire des extraits de code SQL)
• Gestion de bases de données : maîtrise de SQL Server, Oracle DB, MySQL ou PostgreSQL
• Connaissance des plateformes ERP telles que : SAP, Oracle, Microsoft Dynamics, NetSuite, Odoo, Syspro, SAGE 300 + etc.
• Compréhension des API, des services Web (SOAP/REST) et des outils d'intégration tels que MuleSoft, Dell Boomi ou Azure Logic Apps. (atout)
• Connaissance des outils de reporting et de BI : Power BI, Tableau, Crystal Reports ou outils natifs ERP
• Solides capacités de résolution de problèmes et esprit analytique
• Bonnes compétences en communication pour travailler avec des équipes fonctionnelles, des clients et des utilisateurs finaux
• Capacité à gérer plusieurs projets/tâches
• Volonté d'apprendre en permanence à mesure que les systèmes ERP évoluent

Job Description

Job Description

Salary: $70,000 - $96,200

Location: 8800 Glenlyon Pkwy, Burnaby, British Columbia

Career Level: Technical Level 2

Salary Level: T2 DB (SYSTEMS, SECURITY AND DATA)

Who are we?

Svante is a rapidly growing clean energy technology company making commercial-scale carbon capture and removal a reality and enabling global industries to play offense in the fight against climate change that will accelerate the global transition to a lower-carbon economy.

The growing success of our company is owed to our commitment to our people, our emphasis on our values, and our innovative technology. Passion is put into what we do every day.

Purpose of the Role:

As a Business Central ERP Application Analyst, you will support and optimize the Microsoft Dynamics 365 Business Central (BC) platform in a manufacturing setting. Your focus will be on the Jobs Projects module and related workflows to ensure efficient production, costing, procurement, and delivery.

You will act as a liaison between business users and technical teams, providing ongoing support, system enhancements, and training to ensure the ERP platform meets evolving operational needs. Your hands-on experience with Business Central in manufacturing contexts, along with your strong analytical and communication skills, will be crucial for success.

Required Skills and Qualifications:

• You have a Bachelors degree in information systems, Supply Chain, Business Administration, or a related discipline.
• You bring 3 to 5 years of experience supporting Microsoft Business Central, particularly the Projects and manufacturing-related features.
• You possess a strong understanding of order-to-deliver processes, job costing, inventory management, procurement, and financial tracking in manufacturing.
• You are familiar with Microsoft technologies, including Power Platform, Azure AD, and Office 365.
• You have a proven ability to analyze business processes and configure ERP solutions to meet functional requirements.
• Your excellent written and verbal communication skills enable you to work cross-functionally across operations, finance, and IT teams.
• You demonstrate strong attention to detail, organizational skills, and problem-solving capabilities.
• You thrive in a fast-paced environment with competing priorities and deadlines.

What Success looks like in this role:

• ERP System Support: You will provide first-line support for end users, focusing on the Jobs Projects module, production orders, purchasing, and delivery processes. You will troubleshoot issues, resolve technical challenges, and guide users on system functionality.
• Manufacturing Workflow Optimization: You will collaborate with Production, Procurement, and Logistics teams to configure and streamline manufacturing processes within Business Central, including order tracking, job costing, inventory control, and delivery scheduling.
• Process Improvement: You will identify and implement opportunities to improve ERP-supported workflows, reduce manual workarounds, and enhance process efficiency across the production lifecycle.
• Configuration and Change Management: You will configure system settings, user roles, and workflows. You will assist with release management, testing, and validation of new features or system upgrades.
• Training and Documentation: You will develop training materials and deliver user education sessions tailored to different departments. You will maintain clear and up-to-date ERP documentation and process maps.
• Vendor and Consultant Coordination: You will act as a liaison with Microsoft partners and external consultants to resolve escalated issues, implement new modules, or address system changes.
• Data Integrity and Compliance: You will ensure data consistency across the system and maintain controls to support audit readiness and regulatory compliance.
• Reporting and Analytics: You will support reporting needs by helping users access relevant data from the Projects, Procurement, Inventory, Finance, and Manufacturing modules. You will assist in dashboard/report development where necessary.
  

Equal Employment Opportunity Statement

Svante is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. All Svante employees share in the responsibility for assuring that, by our personal actions, the policies are effective. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Pay Equity Statement

Svante believes in pay equity, fairness and transparency, and so we include a salary range within the job posting. Our salary ranges are determined by role, level, and location.

The actual salary offered to the final candidate is based on the salary range shown, and will vary depending on the candidate's relative experience, qualifications, and anticipated level of performance. We assess all candidates individually and strive to offer competitive and equitable compensation packages.

Base pay is one part of the Total Rewards that recognize employees for their performance and contributions. In addition to Base Pay, Svante provides comprehensive benefits to employees such as Restricted Share Units, Extended Health and Dental Plan, Retirement Saving Plan, free access to a Fitness Centre and more!

Job Description

Job Description

ERP & MES Analyst

Location: Woodbridge, ON

Job Type: Contract

Position Summary:

The ERP & MES Analyst is responsible for identifying and analyzing business needs across departments to create requirement blueprints. This role involves defining scope and objectives for integration with business processes, data, systems, and IT infrastructure. The analyst will recommend and implement ERP and MES solutions, validate specifications with stakeholders, and provide training and ongoing support.

Required:

• Completion of a university degree, college diploma, or equivalent experience.
• 34 years of ERP and MES experience, preferably in a manufacturing environment.
• Background in project management, programming, or IT infrastructure is an asset.
• Solid understanding of manufacturing processes, ideally within the automotive industry.
• Familiarity with manufacturing software (e.g., MES, WMS, MRP, ERP).
• Experience with Intermec label printers and Honeywell scanners.
• Ability to collaborate effectively with internal departments, vendors, and customers.

Preferred:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Working knowledge of SAP.
• Familiarity with automotive customer EDI and label requirements.
• Experience in automotive manufacturing.

Main Tasks and Responsibilities:

• Analyze, implement, and provide tier 1 support for ERP and MES software.
• Coordinate customizations with programmers while ensuring system integrity.
• Communicate requirements and concerns to ERP and MES solution providers.
• Gather requirements and collaborate with cross-functional teams to improve processes.
• Organize and document user acceptance testing and test environment data refreshes.
• Maintain documentation for open issues, project timelines, and budget updates.
• Provide ongoing maintenance and support for ERP/MES-related hardware, including printers and scanners.
• Manage user accounts, access security groups, and shop floor data collection systems.
• Design and support systems integration, including radio frequency and barcoding technologies.
• Focus on continuous improvement for plant systems, hardware, and software.
• Adhere to current quality and environmental management system standards.
• Maintain compliance with health, safety, and environmental policies.
• Perform job functions in alignment with IATF 16949 and ISO 14001 standards.
• Maintain 5S standards in the working environment.
• Attend training as outlined by internal requirements.
• Perform additional duties as assigned by management.

Working Conditions and Effort:

• Primarily an office environment that is climate-controlled.
• Occasional presence required in a manufacturing plant environment, which may involve high-risk areas and non-climate-controlled conditions. Personal protective equipment is provided and must be worn.
• Ability to lift up to 30 pounds.
• Works both independently and as part of cross-functional teams.

Performance Measures:

• Strategic thinking and consideration of diverse perspectives.
• Decision-making aligned with critical thinking and organizational values.
• Championing change and adaptability in dynamic environments.
• Leadership in driving results and inspiring others.
• Focus on achieving high-quality outcomes while balancing profitability.
• Active participation in 5S audits and continuous improvement initiatives.

Additional Information:

This employer is committed to creating an inclusive, barrier-free workplace. Accommodations for disabilities during the job selection process are available upon request.

How to Apply:

Please submit your application to be considered.

Thank you,

Job Description

Job Description

ARC Business Solutions Inc. is an established, and customer oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions.  Core business verticals are:  Professional IT Services, Enterprise Content Management, Utility Services and Managed Services. 

ARC Business Solutions Inc. is currently seeking individuals with experience as a ERP BI Reporting Analyst for immediate opportunities with clients out of our US office.  Strong intermediate and senior Analysts only to apply.   

ROLE:  ERP BI REPORTING ANALYST

The successful candidates possess demonstrated experience in the following areas:

SKILLS (Mandatory):
 

• Understands data structures and data relationships.
• Has a combination of technical analysis and business analysis capabilities
• Understands accounting principles and financials
• Is able to translate technical terminology and structures into business terms
• Is able to determine business requirements for reports
• Is able to work on and suggest improvements to business processes
• Outstanding communication skills with the ability to interact with business leaders to make business recommendations
• Detail-oriented with superior organizational skills.
• Ability to travel 1 week a month to the eastern USA
• US or Canadian citizenship

EXPERIENCE (Mandatory):

• Has at least 2 years of experience in creating reports, preferably on financial systems
• Has worked as either a systems or technical analyst for at least 6 months
• Has worked as a business analyst or performed business analysis for at least 1 year
• Provide insights to the leadership team on impact of strategic initiatives on key metrics and help them track progress towards goals
• Provide teams with ad-hoc analysis, automated reports and web-based dashboards, and self-service reporting tools to make access to data easy for decision makers across the organization
• Good understanding of data structures and pipelines. Experience with data instrumentation, interpretation and visualization tools.
• Exceptional SQL skills

SKILLS (Desired):

• Skilled with building and configuring workday reports
• Skilled with setting up adhoc reporting in workday
• Skilled with building Workday prisim analytics
• Skilled in modern data analytic platforms with trending and predictive analysis
• Degree designations (e.g., Bachelor of Science, Computing Science, MBA) and/or vendor technical certifications are desirable criteria for our selection.

Experience (Desired):
 

• Workday reporting or analytics experience in either HR, Finance or both

We offer a competitive salary, profit sharing, and comprehensive benefits package. These positions can be filled by fulltime ARC employees or contractors. 

We thank all applicants for their interest; however only candidates considered for interviews will be contacted.  We will be conducting interviews immediately.  TO BE CONSIDERED - Please forward your resume clearly displaying reference number DP:WDR in the subject line to .  For more information on ARC, please visit our website at

 

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Job Description

Job Description

OVERVIEW:

From corrugated packaging, paper bags, retail displays, pre-print, supply and inventory management, paper mills and recycling, Atlantic is strategically positioned to provide customers with a total packaging solution.

THE OPPORTUNITY:

The Lead Business Analyst, ERP is an integral team member of Atlantic’s Transformation Management Office responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

This role will ensure the successful, end-to-end delivery of the ERP transformation program through active enterprise engagement. The Lead Business Analyst, ERP will partner with the ERP Transformation Director to lead a team of Business Process Owners and Subject Matter Experts to execute the ERP deployment and will be responsible for execution of the ERP program plan, milestones, and deliverables to achieve service, quality, and timeliness of objectives.

As a Functional Lead, this role will be a lead and key facilitator within the project team and internal/external collaborators, leading business process development and automations, translating business needs to requirements, explaining technical concepts to non-technical users and acting as a bridge between the functional areas and the technical team.

Location: Scarborough, Ontario (currently hybrid )

RESPONSIBILITIES:

• Act as the Functional lead on the ERP project from conception to implementation.
• Partner with the ERP Transformation Director to lead business functional teams and project workstreams to ensure effective business transformation for all initiatives (roles, processes, organization) to drive the realization of identified business outcomes. Focus on process adoption, integration of new capabilities with ways of working, and drives associated systems usage. Ensure Business and IT is aware of key business changes and issues. Certify milestone and business outcomes accomplishments.
• Form strong, trust-based relationships with assigned business and functional leaders to ensure involvement and engagement in business / functional planning.
• Be involved and engaged proactively for consultation, challenge thinking, push back and escalate issues as needed, to be regarded as ‘Business IT Go-To’ person and Business strategic partner.
• Lead elicitation, analysis, validation, and documentation of business requirements and processes.
• Translate business requirements into a conceptual system design (including but not limited to business requirements document, high-level use cases, prototypes/mockups).
• Support the design, construction, and implementation phases by working closely with solution architects and/or 3rd. party systems integrators and reviewing design documents and ensuring requirements are met.
• Lead QA and testing strategy, creation of test plans and test cases to ensure requirements are met, coordinating, and supporting business functional teams and project workstreams on testing initiatives, and reviewing defects and working with teams to determine the priority of fix and/or manual work around.
• Lead change management and transition of projects to business-as-usual activities.
• Travel within North America will be required.

ROLE REQUIREMENTS:

• University Degree in Business, Information Technology, or related major.
• Certification in Business Analysis (CBAP, PBA).
• 10+ years’ experience leading ERP and ancillary technology implementations, preferably in Manufacturing.
• Experience in business analysis, including elicitation and management of business requirements.
• Extensive experience in business analysis, and implementing business process modelling and improvement, data modelling, prototyping, and systems integrations.
• Experience working with different delivery methodologies (i.e., Waterfall, Agile, SAFE), with a focus on agile and iterative value creation in a customer-centricity environment.
• Experience with CRM, ERP, MES, Supply Chain, and Financial Systems.
• Experience with Enterprise Architecture and Data Governance would be an asset.
• Ability to communicate fluently in French would be an asset.

COMPETENCIES:

Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

Drive for Results - Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up after finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

Leadership - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

Think and Act like an owner - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.

Job Description

Job Description

Good People, Good Food. Do you love healthy, organic products? Want to work in a fun environment that helps you grow and thrive? Come to work at Nature's Fare Markets.

IT Support Analyst - ERP & General Support

The Opportunity:

As a key member of our Business Applications team, you will be our go-to person when it comes to our IT support.

As our ERP & General support specialist - you will be the primary first responder to helpdesk & ERP support requests, including triaging, prioritizing, and tracking each request through Nature’s Fare incident tracking system, Jira. This position is part of a small, collaborative team that works closely together on support-related tasks and projects. The volume of support requests is generally low to moderate, so other duties for the support analyst will include. You will perform:

ERP Support

• Provide technical support and assistance to end-users experiencing issues with the ERP system.
• Troubleshoot and resolve user-reported problems, escalating issues to higher levels of support as necessary.
• Serve as a liaison between end-users and the ERP development team, conveying user feedback and enhancement requests.
• Assist with ERP system configurations, setups, and customizations as needed.
• Develop and maintain documentation, including user guides and training materials, to support end-users in utilizing the ERP system effectively.
• Conduct user training sessions to educate new users on ERP system functionalities and best practices.
• Monitor system performance and identify opportunities for optimization and improvement.
• Collaborate with cross-functional teams to implement system upgrades, patches, and enhancements.
• Stay informed about industry trends and best practices related to ERP systems and support methodologies.
• Participate in special projects and initiatives related to ERP system implementations, integrations, and migrations.

General

• Imaging desktops/laptops with a standard image
• Deploying desktops/laptops to end users, providing a quick overview of any new features.
• Visiting stores periodically to ensure support needs are being met and to perform desktop maintenance
• Creating/modifying Active Directory profiles for new hires/terminations
• Creating/archiving Exchange mailboxes as needed, tracking any increase in Exchange CALS as needed
• Deploying/troubleshooting printers both remotely and on-site
• Troubleshooting till hardware, software, networked digi scales, and handheld Symbol scanners
• Participate in refining the systems monitoring platform (Solar Winds Network Performance Monitor) to ensure all critical systems are monitored effectively, making recommendations as needed
• Work with HR and store managers to ensure new hires and terminations are handled promptly and encompass all aspects such as forwarding inbound email and/or providing full access to a terminated employee’s mailbox for the designated staff member.
• Work with the Senior Systems Admin to diagnose any store WiFi issues (critical service) and suggest improvements
• Participate in project work such as:
• Head office server refresh (replace physical machines with new hosts with Hyper V)
• Active Directory cleanup and configuration
• Refine IT documentation and research tools to help increase efficiencies (IP management, etc.)
• Other duties as assigned

What We are Looking For:

• 3 years of experience in a customer facing IT support role
• 2 years of education in related field considered an asset
• On-call availability (after necessary training received on company systems)

You check all the boxes if you have:

• A passion for local, organic and sustainable food and natural supplements
• A desire to deliver great service in the retail and food service industry
• Exceptional interpersonal and communication skills
• Strong work ethic and desire to contribute to people’s health and wellbeing
• Ability and desire to confidently lead by example and contribute to a positive, supportive working environment
• An affinity for our company’s core values and philosophy
• Ability to work in an energetic, fast-paced environment.  

Perks:

• Competitive wages with a starting hiring range set at $27.00 - 31.00/hr; experience dependent
• Flexible benefits
• Up to 25% store discount
• Education allowance
• Free swag (products, food, clothing + more)
• Share in some laughs, air high-fives, and fun each day

Some things you should know about us is:

• We expect our people to lead by example by promoting wellness, mindfulness and movement throughout our week.
• We appreciate involving our teams in the decision-making process before we move forward with programs and initiatives.
• What makes us successful is we are dedicated, care about the mission of our company and the people that are our reason for being, and we’re not afraid to ask for help.

You should also know that:

• This position is located on-site at our Vernon head office location.
• This position requires occasional travel to all 7 store locations across the Okanagan and on the coast.
• This position works in an open work environment with other members of the IT team
• This is a dog friendly environment

Does this sound like the opportunity for you?  Then you must be awesome, and we would love to hear from you!

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