21 Event Management jobs in Canada

Job Description

Job Description

Salary:

ABOUT EVENTCONNECT

EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• A casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided

ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As an Event Management Specialist, you will have the opportunity to work alongside a Procurement Specialist to assist with securing the best hotels and rates for our events and train hotels on our platform to create value for both the hotels and the athletes/families. The Event Management Specialists are responsible for overseeing all aspects of event management in the post-contracting process. Including reservation compliance, inventory management, event strategy, and various forms of hotel support.

RESPONSIBILITIES

• Provide exceptional support to Hotel Sales Representatives, CVBs and NSOs via phone, email and chat
• Onboarding new hotels into the network of EventConnect hotels
• Monitor and manage event performance via the Event Management Report and cross-department strategy meetings
• Draft & review hotel contracts
• Perform market research
• Creatively consider ways to improve current systems
• Load contract data into the EventConnect software

• Complete Event Validation, including financials and quality checks
• Train hotels on the use of EventConnect software & host hotel dashboard webinars
• Maintain events for adequate available inventory
• Ability to action and complete multiple event management tasks simultaneously
• Comply with hotel reservations with precision and attention to detail
• Ability to work with Hotel Partners on oversell resolution
• Comp room management and compliance
• Analyze and issue renewal contracts to hotels on behalf of Contract Specialists (when applicable)
• Participation with rotating on-call schedule for company emergency phone line
  

QUALIFICATIONS

• Ability to multitask and be agile in a fast-paced environment
• Knowledge of the hotel industry and brand standards
• Intimate knowledge of contracts and the ability to contract
• Ability to calculate revenue minimums and understand revenue targets
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional, and confident nature both on the phone and through email communications
• Strong problem-solving skills and the ability to collaborate with others
• Organized approach to completing your work to ensure clients and hotel relationships are strengthened
• A University or College graduate
• A minimum of 2 years of hotel experience
  

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted.

Job Description

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits

• A casual but energetic work environment made for todays workers

• Performance-driven culture

• Growth opportunities

• IT equipment provided

• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
  
  

ABOUT THE ROLE

At EventConnect our clients are the focus of our team every day. As an Account Coordinator, you will contribute to the day-to-day tasks and workflows alongside the Operations and Account Management teams within a book of business to understand the needs of our partners and athletes and ensure client happiness.

In your role, you will work with an internal team to provide a high and consistent level of service to assist with maximizing partner revenue, team connectivity and functions pertaining to events.

RESPONSIBILITIES

• Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met
• Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service
• Assist teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
• Monitor registration connectivity as it pertains to opportunity and risk
• Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates
• Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
• Perform administrative tasks such as preparing partner strategy documents, reports and CRM management
• Assist with identifying account growth opportunities and strategic plans to maximize partner revenue
• Contribute to maintaining and building best practices/ training material
• Assist partners and teams with questions about the overall platform by telephone, email & live chat

QUALIFICATIONS

• Must be located in Canada
• University or College degree
• Prior experience in a Customer Service, Sales or Technical Support role
• Knowledge of the youth & amateur sports industry
• General knowledge of the hotel industry, brand standards & hotel contracts
• Friendly, professional and confident nature both on the phone and through email communications
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
• Ability to work independently as well as a team player
• Ability to multitask and be agile in a fast-paced environment
• Accepts and welcomes new challenges
• Attention to detail is crucial
• Strong problem-solving skills and ability to collaborate with others
• CRM experience is preferred (Zendesk, Hubspot, Etc.)
• Comfortable working with proprietary software
  

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted.

Job Description

Job Description

Event Services Manager

Be at the Heart of Hamilton’s Biggest and Most Exciting Events

The Hamilton Convention Centre by Carmen’s is more than just a venue—it’s one of Canada’s premier full-service, privatized event spaces, right in the vibrant core of downtown Hamilton. As the city’s largest event venue, we’re known for delivering exceptional, large-scale experiences that bring people together for everything from corporate conferences to star-studded galas.

Whether you’re working behind the scenes, welcoming guests, coordinating events, or serving with polish, your role helps make these extraordinary moments possible. Join a team where every day is fast-paced, dynamic, and filled with the thrill of hosting Hamilton’s most memorable occasions.

As part of Carmen’s Group, you’ll be supported by a company with over 40 years of hospitality excellence—and empowered to contribute to a legacy of unforgettable events. If you’re ready to be part of something big, the Hamilton Convention Centre is the place to grow your career and make an impact.

Why Work for Carmens Group?

• Flexible Scheduling
• Career coaching & growth
• Great Place to Work Certified )
• Named Best Workplace in Canada & Hospitality/Retail
• Perks & Benefits
• Pay on Demand – get paid when you need it
• Global Hotel Discounts for your travels
• Comprehensive Group RRSP & Health Benefits
• Staff discounts at our restaurants
• Wellness Programs & Staff Events
• Clear Opportunities to Grow into Leadership Roles
• Employee Recognition Programs celebrating your achievements and milestones
• Referral Bonuses when you bring great talent to the team
• Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion – where your career is supported every step of the way.

As the Event Services Manager you will be the primary liaison between our corporate clients and internal teams, ensuring that each event exceeds expectations from conception through execution. You will coordinate event logistics, manage timelines, budgets and work collaboratively with our operations and culinary teams to bring our client’s visions to life.

This role is ideal for someone with 3-5 years of hands on experience coordinating and detailing events particularly within a corporate or conference setting.

Key Responsibilities Include:

• Coordinate logistical details or large-scale events including, room blocks, menu details, A/V needs, event set up, floor plans and billing
• Develop and manage detailed Banquet Event Orders (BEOs), floor plans, and internal documentation for seamless team execution.
• Maintain active communication with clients leading up to the event, ensuring all requirements are understood and approved
• Utilize Social Tables to create and review client floor plans for accuracy and functionality
• Manage linen orders and vendor relations related to event materials and décor
• Respond promptly to all phone and email inquiries related to event planning and logistics
• Conduct site visits, pre event planning sessions and post event evaluations
• Be on site when necessary to meet the client and make necessary introductions to the operations team
• Ensure all files are up to date, including deposits, invoices and client approvals
• Collaborate with the operations team to ensure events are executed to Carmens Group standards and client expectations
• Provide post-event follow up communications and satisfaction surveys

Qualifications:

• Post-secondary education in Hospitality, Event Management, Tourism, Communications, Business Administration or a related field
• 3-5 years experience in event coordination and detailing with a focus on corporate or large scale business events
• Proven ability to manage multiple projects and deadlines simultaneously
• Experience working in a venue based or hospitality environment is a strong asset
• Sales and upselling experience an asset
• Exceptional organizational and time management skills
• Superior communication skills (written and verbal)
• Strong problem solving and client relations abilities
• High level of attention to detail is essential

We are Carmen’s Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmen’s Event Centre, The C Hotel by Carmen’s, The Lakeview, fig&lemon, The Arlington Hotel, The Good Earth Winery, and the Hamilton Convention Centre by Carmen’s. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

If you’re a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment. Apply today and let’s deliver something extraordinary—together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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Job Description

Job Description

Event Services Technician - PTOCCompany Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The On Call Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• Prior exposure to audio-visual and/or hospitality industry
• Computer proficiency (hardware, software, and networking)

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan, prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop 
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

**Position Overview**
The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue. Complete sales order entries and other sales related activities. Provide general sales administration support as needed including order entry, opportunity management, billing, and customer follow-up. The position reports into Sales Director or Director, Event Technology.
**Key Job Responsibilities**
**_Sales Support and Coordination_**
+ Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
+ Maximize revenue and adhere to event profit guidelines for all assigned business.
+ Meet client needs through attending client meetings and responding to client concerns, questions and problems.
+ Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
+ Handles customers' requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
+ Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
+ Effectively use ENCORE tools and resources to promptly respond to customer requests.
+ Ensure CRM is always accurate and up to date.
+ Facilitate strong information exchange with aligned venue leadership teams.
**Job Qualifications**
+ Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
+ Prior technology, sales, hospitality or event planning experience a plus
+ Technical aptitude and proficiency with computer software and programs
+ Strong written and verbal communication skills
**Job Qualifications**
+ Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
+ Prior technology, sales, hospitality or event planning experience a plus
+ Technical aptitude and proficiency with computer software and programs
+ Strong written and verbal communication skills
**Competency Group**
+ Deliver World Class Service
+ Hospitality
+ Ownership
+ Do The Right Thing
+ Instills Trust
+ Safety Conscious
+ Drive Results
+ Action Oriented
+ See The Big Picture
+ Tech Savvy
+ Value People
+ Communicates Effectively
**Work Environment**
**Hotel**
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Overview Languages

Bilingual

Education

• Organizational communication, general
• Cultural resource management and policy analysis
• Project management
• Meeting and event planning
• Hospitality and recreation marketing operations

Experience Hybrid

Work must be completed both in person and remotely.

Work setting Responsibilities Tasks Supervision Experience and specialization Computer and technology knowledge Area of work experience Additional information Security and safety Work conditions and physical capabilities Own tools/equipment Personal suitability Benefits Financial benefits Other benefits Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Does not require Canadian work experience

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Employment groups - Help

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Job Description

Job Description

THE OPPORTUNITY

TCU Place is looking for a temporary (3 month) full-time Event Coordinator with the potential of term extension or permanency following the completion of the term. Under the direction of the Director of Events this position provides responsible and professional customer service support in the events department. Working directly with clients and promoters to fully understand all event elements to ensure accurate and memorable delivery, this position is perfect for a dedicated and enthusiastic individual who is adaptable and outgoing. As an events venue, our Event Coordinators are essential to the success of our business.

Key Responsibilities:

• Ensures clients' needs for events are met or exceeded including setup, audiovisual, food and beverage, contracted services, and labour requirements. Attendance at the events, where required.
• Ensures all event requirements are communicated to staff primarily through the event booking system.
• Responsible for coordinating events and maximizing their related revenues and profits.
• Ensures information relating to each event is properly maintained in the event file and prepares the final invoice with this information.
• Receives and responds to a variety of enquiries concerning the type and availability of services and facilities, and provides information, including service costs and estimates and rental rates from schedules.
• Organizes and attends technical meetings to communicate event requirements to facility staff and outside contractors (e.g. catering), and to check for completion of all tasks and arrangements.
• Ensures appropriate staffing levels for events.
• Shows the facility to clients.
• Makes informed decisions on extending credit to clients and collection of past due accounts.

Qualifications:

• Graduation from a recognized, two-year, post-secondary hotel and restaurant administration program.
• Two years' customer-oriented hospitality industry experience in a convention hotel, conference or convention centre or significant operational experience with organizing and managing large scale meetings, conventions or expositions.
• Professional certification as a Certified Meeting Planner (CMP) would be an asset.
• deadlines

Hours Of Work :

• Regular office hours Monday - Friday 8:09am - 5:00pm with flexibility based on hours worked at events
• Hours vary with the booking and demands of various events
• Evening and weekend availability is required
• Overtime may be required

SECURITY REQUIREMENTS

• Acceptable current Criminal Record Check (CRC) upon offer of employment.

Salary

$ - $ per hour CUPE Rates

Please Note: This posting may close before the listed end date. Your interest is best expressed through application.

Job Description

Job Description

Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

We are currently seeking an Event Coordinator to join our Marketing team. Reporting to the Vice-President of Event Marketing, this role supports the planning and execution of both virtual and in-person programs that align with the corporate initiatives of CI Financial and its subsidiaries. The successful candidate will play an integral role in coordinating event logistics, managing budgets and expenses, and handling administrative tasks to ensure all events are executed smoothly and efficiently. This position involves ongoing collaboration with internal stakeholders and external partners, as well as timely responses to event-related inquiries. The Event Coordinator will contribute to all phases of event planning, from initial concept through post-event follow-up, while maintaining detailed documentation and ensuring all necessary tasks are completed on schedule.

WHAT YOU WILL DO 

As a key member of the team, the Event Coordinator will contribute to a variety of event-related responsibilities, including:

• Meeting and Event Planning/Design process : where you will proactively support planning efforts alongside fellow Event Coordinators and the VP of Event Marketing. This includes assisting with project timelines and task ownership, gathering historical program data, recommending ideas and enhancements, and delivering consultative customer service. You will help manage stakeholder requirements, design program details to meet participant needs, define success criteria, and determine necessary technology support.
• Manage and track expenses for each event, ensuring alignment with established budgets.  
• Communication responsibilities include responding to phone calls and email correspondence in a timely and professional manner.
• Pre/During/Post Event tasks may include, but are not limited to: creating and managing budgets; overseeing attendee registration; coordinating food and beverage services; organizing entertainment and social activities; ordering signage and displays; coordinating A/V needs; and managing printing, shipping, and onsite logistics.
• Post-event follow up includes the collection and review of event surveys, invoice reconciliation, expense allocation, and processing of final payments.

WHAT YOU WILL BRING

• 1 - 3 years experience in Marketing/Event coordinator role
• Prior administrative and/or customer service experience
• Proficient with the Event Management System and registration tool used to manage registration and event logistics
• Undergraduate degree in marketing, events, or a related field
• Good understanding of events management
• Proficient with MS Office, including Word, Excel, Outlook and PowerPoint
• Strong customer-service orientation with strong communication skills both written and verbal
• Excellent organizational skills with high attention to detail and accuracy
• Self-starter with the ability to take ownership of projects, as well as multi-tasking multiple concurrent events and tasks
• Positive, outgoing team player with the ability to liaise with clients, sales and other business units. 
• Bilingual (English/French) considered a strong asset
• Ability to work in a team environment.
• Must be able to problem solve and come up with solutions to issues and ensure stakeholders’ needs are met.
• Ability to analyze root causes of problems in a systematic approach and develop new ideas to improve.

WORKING CONDITIONS

• Fast-paced office environment
• Travel will be required.  Willing to travel for a few days or a period of time for offsite events.
• Working outside of office hours is required as some events are not held during regular work hours

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.

Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced Group Benefits
• Parental Leave Top–Up Program
• Fitness Membership Discounts
• Paid Volunteer Day

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at , or call ext. 4747.

**Company Description**
**WHO ARE WE?**
Dexterra Group, is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job u2013 we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, thatu2019s something weu2019re truly proud of. Work That Matters, People Who Care.
**Job Description**
Dana Full-Time Social Media and Event Coordinators manage multiple social media handles of key unit(s) for the company. These often include, but are not limited to: Instagram, Facebook, Tik Tok, & Snapchat for multiple units and often different verticals (Retail vs Higher Ed)
In addition to social media and marketing duties, this role plays a key part in supporting onsite catering operations and event execution. The successful candidate must be comfortable overseeing and assisting with catering set-ups, working closely with culinary teams, and ensuring that events are executed smoothly and professionally. A strong sense of organization, customer service, and hands-on involvement in hospitality-focused experiences is essential.
Coordinators have a strong skill set in content creation and can juggle creating content for multiple units at the same time. These include the ability to edit high-quality audio and video using a combination of hardware and software. They also bring other peripheral skill sets such as the ability to manage and build E-Commerce environments, use multiple forms of editing software to create cutting-edge content, and other cloud-based platforms to aggregate feedback.
Coordinators are expected to understand standard Social Media KPIs and Metrics and send weekly reports to Danau2019s National Lead on Social Media and Engagement. They are also expected to be able to account for these metrics, provide context around them, and grow them over time.
Alongside content creation, this role provides general marketing support which includes engaging with customers and collecting feedback for operational improvements. This includes tabling, polling, sampling, events support, and other activities that drive customer participation and reinforce the Dana brand. Specialists are also capable designers that can create marketing collateral such as loyalty cards, posters, and signage when needed.
**Job Duties:**
**Social Media Management & Content Creation**
Manage and grow multiple social media handles (e.g., Instagram, Facebook, TikTok, Snapchat) across various units and verticals (Retail and Higher Ed).
Create engaging, high-quality content including graphics, photos, videos, and reels for multiple platforms.
Edit video and audio content using professional software (e.g., Adobe Creative Suite, CapCut, Canva, etc.).
Maintain a consistent brand voice and visual identity across all platforms.
Schedule and publish content using social media management tools.
**Analytics & Reporting**
Track and analyze social media metrics and KPIs on a weekly basis.
Prepare and submit regular performance reports to Danau2019s National Lead of Social Media & Engagement.
Provide insights, context, and growth strategies based on analytics.
**E-Commerce & Digital Marketing Support**
Support and manage unit-level E-Commerce platforms, including product uploads, descriptions, and promotions.
Collaborate with teams to launch and market digital campaigns.
**Event Coordination & Onsite Catering Support**
Assist with planning, coordinating, and executing onsite catering events.
Oversee catering setup and takedown while ensuring presentation standards are met.
Liaise with culinary teams to ensure smooth event operations and client satisfaction.
Represent Dana in a professional and hospitable manner during all events.
**Customer Engagement & Feedback**
Conduct tabling, polling, and sampling initiatives to interact with customers and gather feedback.
Build strong relationships with students, staff, and customers to boost engagement.
Communicate feedback to internal teams to support continuous improvement.
**Marketing & Design**
Design marketing collateral including posters, flyers, signage, and digital graphics.
Promote initiatives, specials, and campaigns through effective visual materials.
**Qualifications**
Demonstrated experience managing multiple social media accounts (Instagram, Facebook, TikTok, Snapchat) for diverse units or business verticals (e.g., Retail and Higher Education).
Strong background in content creation, including photo, video, and audio capture and editing, with the ability to produce high-quality, engaging material using both mobile devices and professional software.
Proficiency with editing tools such as Adobe Creative Suite, Canva, CapCut, or similar platforms to create impactful and visually compelling content.
Competent in creating marketing collateral such as posters, signage, digital displays, loyalty cards, and branded materials that align with Danau2019s visual identity and standards.
Experience in building and managing E-Commerce platforms, particularly for food service or hospitality-related environments.
Ability to interpret and act on social media performance metrics (e.g., Impressions, Reach, Engagement, Follower Growth), and generate regular performance reports with strategic recommendations for improvement.
Highly organized and capable of managing multiple content streams, deadlines, and unit needs simultaneously while maintaining consistent brand messaging.
Confident and personable communicator with strong customer service skills and the ability to actively engage with customers during tabling, sampling, polling, and event support activities.
Comfortable supporting and overseeing catering set-ups and event execution, including coordination with culinary teams and ensuring professional presentation and service.
Hands-on, hospitality-focused approach with an eye for detail and the ability to troubleshoot and adapt quickly during live events and activations.
Self-starter with a proactive attitude, creative flair, and strong time management skills in fast-paced, multitasking environments.
**Additional Information**
**WHAT''S IN IT FOR YOU?**
Be part of an industry that''s more important than ever!
Employee Referral Program!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteransu2019 status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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