147 Event Technology jobs in Canada

Position Overview
The Senior Director, Event Technology (Sr DET I), is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The Sr DET I promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This position will report to an Area Director, Venues or an RVP, Venues.
Key Job Responsibilities
Account Management
- Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
- Service high profile/visibility events and act as a point of escalation when needed.
- Seek to establish and maintain valuable industry relationships (i.e. hotel management, Production/EXPO)
- Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
- Create and participate in business review presentations.
- Oversee the Sales Leadership team
Financial Management and Reporting
- Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
- Support the achievement of ENCORE's financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same.
- Train and directs operations and sales managers to complete standard and ad hoc reports
- Complete and analyzes reports and budgets to effectively manage the business.
- Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
- Accountable for successful completion of large events that exceed 4.5+ million dollars in revenue annually
- Review location P & L and develops action plans to address deficiencies/grow the business
- Confirms venue partners process all payments to ENCORE on a timely basis.
Operations Management
- Direct large events with vast spaces and locations (i.e. a ballroom)
- Hold the Operations Director and select services team accountable to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.
- Directs and supports operations team to use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.
- Guarantees a ENCORE management presence at all venue meetings, such as daily stand ups or sales meetings.
- Meet with Operations Leadership to review upcoming events, problem solving, operational feasibility, and budgets.
- Collaborate with Select Services regional management teams when necessary
- Perform duties similarly aligned to running a successful independent business
Sales Management
- Hold sales directors accountable for maintaining a healthy pipeline to achieve established revenue targets and keeping CRM database accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
- Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
- Meet with Sales Leadership team to review upcoming events, problem solving, and budgets
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Partner with Venue Sales Leadership on sales strategies
- Collaborates with venue partners to find new opportunities for revenue streams and select services
Customer Service
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments.
- Direct the team to exceed the expectations and needs of internal and external customers.
- Make certain the team monitors events and checks in on customers throughout the day.
- Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
Technical Ability
- Act as a resource or point of escalation for technical support for sales and operations leadership team
- Ensures staff understands the technical aspects of the job
- Effectively utilizes applicable company computer systems.
People Development
- Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
- Navigate the union labor market and associated management dynamics, where applicable.
- Lead and manage the human resources activities including selection, performance management, employee engagement and learning.
- Encourage and provide focused and continued mentoring and coaching to develop the skills of team members.
- Verify that employees are trained on ENCORE standards for service and equipment, and properly trained on company computer systems.
- Review succession planning to prepare strong talent bench strength
- Recommend team members for training opportunities, as needed
Job Qualifications
- High School Diploma is required. Bachelor's degree is preferred.
- 7+ years of audio visual experience
- 7+ years of sales/customer service experience
- 5+ years of operations supervisory/management experience
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction and people development focus.
- A valid driver's license is required for team members who may operate Company vehicles.
Competencies
Deliver World Class Service
- Hospitality
Do The Right Thing
- Courage
Drive Results
- Optimizes & Aligns Work
See The Big Picture
- Strategic Mindset
Value People
- Organizational Savvy
- Values Diversity
- Develops Talent
Salary Pay Range: $85,284.00 - $104,473.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Work Environment
Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual venue or a representation of venues in that city or area.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Position Overview
The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to an Area Director, Venues or an RVP, Venues.
Key Job Responsibilities
Account Management
· Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
· Service high profile/visibility events and act as a point of escalation when needed.
· Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
· Partners with Venue Sales Leadership on sales strategies
· Creates and participate in business review presentations.
Financial Management and Reporting
· Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
· Strategically ensure event profitability is maintained based on proper staffing per event
· Achieves ENCORE's financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs.
· Train and directs operations and sales managers to complete standard and ad hoc reports.
· Complete and analyze reports to effectively manage the business.
· Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
· Review location P & L and develops action plans to address deficiencies/grow the business
· Confirm venue partners process all payments to ENCORE in a timely basis.
Operations Management
· Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property
· Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.
· Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
· See the Big Picture by efficiently sharing labor and equipment within the local market.
· Guarantees a ENCORE management presence at all venue meetings, such as daily stand ups or sales meetings.
· See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.
Sales Management
· Hold Sales Manager and/or Sr. Sales Manager accountable to maintaining a healthy pipeline at all times to achieve established revenue targets.
· Confirm all known opportunities are in CRM and completed accurately and updated at all times.
· See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
· Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
· Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Customer Service
· Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments.
· Lead the team to exceed the expectations and needs of internal and external customers.
· Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day.
· Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
People Development
· Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
· Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
· Navigate the union labor market and associated management dynamics, where applicable.
· Directs and Manages the human resources activities including selection, performance management, and learning.
· Directs and provides focused and continued coaching to develop the skills of team members.
· Verifies that employees are trained on ENCORE standards for service and equipment, and properly trained on company computer systems.
· Recommends team members for training opportunities, as needed
Job Qualifications
· High School Diploma is required. Bachelor's degree is preferred.
· 5+ years of audio visual experience
· 5+ years of sales/customer service experience
· 3+ years of operations supervisory/management experience
· Proficiency with the use of computer hardware
· Proficiency with computer software and programs, including the Internet and Microsoft Office
· Effective leadership abilities and customer satisfaction and people development focus.
· A valid driver's license is required for team members who may operate Company vehicles.
Work Environment
Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual venue or a representation of venues in that city or area.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Position Overview
The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues.
Key Job Responsibilities
Financial Management and Reporting
- Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
- Achieve ENCORE's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
- Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
- Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
- See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
- Participate in business review presentations as needed, in collaboration with regional management.
- Review and manage location P & L and develops action plans to address deficiencies/grow the business
- Confirms venue partners process all payments to ENCORE in a timely basis.
Operations Management
- Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
- Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
- Anticipate equipment challenges and changes in a timely and professional manner.
- Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
- See the Big Picture by efficiently sharing labor and equipment within the local market.
- Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
Sales Management
- Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
- Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges.
- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Collaborate with vendors and other departments/divisions of the company to capture and service events.
- Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
- Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
- Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Customer Service
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments.
- Position will have oversight to personnel to assist with event execution.
- Exceed the expectations and needs of internal and external customers.
- Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
- Monitor small to medium size events and check in on customers throughout the day.
- Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
Technical Ability
- Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
- Effectively utilizes applicable company computer systems.
- Act as on-site technical expert as needed for events.
- Assist on the floor with operations as needed.
People Development
- Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
- Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
- Manage the human resources activities including selection, performance management, and learning.
- Provide focused and continued coaching to develop the skills of team members.
- Train employees on ENCORE standards for service and equipment, and verifies they are properly trained on company computer systems.
- Recommend team members for training opportunities, as needed.
Job Qualifications
- High School Diploma is required. Bachelor's degree is preferred.
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience is preferred.
- Sales experience is a plus.
- Working knowledge of audio visual equipment in a live show environment
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus.
- A valid driver's license is required for team members who may operate Company vehicles.
Competencies (by Core Values)
Deliver World Class Service
- Hospitality
- Ownership
- Do The Right Thing
- Manages Ambiguity
Drive Results
- Directs Work
- Achieves Goals
See The Big Picture
- Financial Acumen
Value People
- Builds Effective Teams
Salary Pay Range: $55,000 - $65,000
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Job Description

Job Description

Salary:

ABOUT EVENTCONNECT

At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• A casual but energetic work environment made for todays workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
  
  

ABOUT THE ROLE

At EventConnect, our clients are the focus of our teams every day. Our Hotel Partners play a key role in the success of creating an excellent experience for our partners and their travelling teams. As an Event Management Coordinator, you will work to contribute to this success by supporting the Hotel Procurement Team in confirming reservations with assigned hotels, ensuring all booking details are accurate, and documenting communications for accountability.

RESPONSIBILITIES

• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate.
• Document and track all confirmation communications for accuracy and accountability.
• Address discrepancies in reservations promptly by liaising with the hotel to resolve issues effectively.
• Communicate any unresolved issues to the appropriate team members or management for escalation.

• Collaborate with internal teams to share hotel confirmation updates to ensure smooth check-ins.
• Foster positive relationships with hotel partners through professional communication and follow-up.
• Identify patterns in hotel compliance issues and recommend solutions to improve the reservation process.
• Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries in the Event Management Specialist's inbox.
• Assist our Hotel Procurement Team in following up with outstanding contracts and proposals
• Assisting with various tasks that may include data entry, event validation, and onboarding new hotel partners

QUALIFICATIONS

• Friendly, professional, and confident nature, both on the phone and through email communications
• Previous experience with CRM systems
• Excellent verbal communication skills to convey information over the phone
• Ability to multitask and be agile in a fast-paced environment
• Knowledge of the hotel industry and brand standards
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Strong problem-solving skills and the ability to collaborate with others
• An organized approach to completing your work

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

Job ID: AR-224

Posting Status: Upcoming AV Support Roles

Job Title: Audio Visual Technician

Closing Date: October 19, 2025 2:00 p.m. (EST)

Location: Toronto, Ontario (Hybrid On-Site)

Employment Type: Contract Role (Aliant Resources)

Salary: $33 - $39 per hour

All contractors must be incorporated.

"Bring your AV expertise to support high-profile events, council meetings, and corporate communications. Join a dynamic technology team serving a major organization."

About the Role

We are hiring an Audio Visual Technician to set up, operate, and maintain AV systems across multiple facilities, including council chambers, community centers, and corporate spaces. This role involves live streaming, event production, troubleshooting AV systems, and providing staff training.

Key Responsibilities

• Set up and operate AV systems , video conferencing solutions, and live streaming platforms.
• Support council and committee meetings , special events, and press conferences.
• Troubleshoot and repair AV equipment and maintain inventory.
• Deliver staff training sessions on AV systems.
• Assist in AV system installations, vendor coordination, and procurement.
• Support collaboration tools such as Cisco Webex, MS Teams, and Zoom .
• Participate in media production, including video and photography projects.

Must-Have Skills & Qualifications

• Degree or diploma in AV technology, broadcast production , or related field.
• 3–5 years of AV experience in live event production or corporate environments.
• Knowledge of AV control systems (Crestron, AMX), video conferencing, and streaming platforms.
• Experience with broadcast/livestream solutions such as NewTek Tricaster.
• Strong troubleshooting and repair skills for AV systems.
• Proficiency in Cisco Webex, MS Teams, Zoom , and AV networking.
• Valid Class G driver’s license .

Why Join Us

• Opportunity to work on enterprise-scale infrastructure projects .
• Inclusive and equitable work environment.
• Professional development and upskilling opportunities

Diversity Statement

At Aliant Resources, we are committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Accessibility Statement

Aliant Resources is dedicated to making our recruitment process accessible to everyone with or without a disability. We adhere to workplace accessibility standards to ensure that individuals with disabilities can fully participate in employment opportunities. We understand the importance of identifying and removing barriers and we strive to provide an inclusive experience for all candidates.

Workplace Accommodations

We offer workplace accommodations throughout the recruitment process and all aspects of employment consistent with the requirements of the AODA.

If you require workplace accommodations due to a disability, injury, illness, or any other condition that may affect your ability to apply online or perform essential job functions, please reach out to us at Your request will be answered and we will collaborate with you to provide appropriate workplace accommodations as appropriate.

How to Apply

• You must apply online here.
• Your resume should not exceed four (4) pages, in Microsoft Word or PDF format only.

Job ID: AR-224

Posting Status: Upcoming AV Support Roles

Job Title: Audio Visual Technician

Closing Date: October 19, 2025 2:00 p.m. (EST)

Location: Toronto, Ontario (Hybrid On-Site)

Employment Type: Contract Role (Aliant Resources)

Salary: $33 - $39 per hour

All contractors must be incorporated.

"Bring your AV expertise to support high-profile events, council meetings, and corporate communications. Join a dynamic technology team serving a major organization."

About the Role

We are hiring an Audio Visual Technician to set up, operate, and maintain AV systems across multiple facilities, including council chambers, community centers, and corporate spaces. This role involves live streaming, event production, troubleshooting AV systems, and providing staff training.

Key Responsibilities

• Set up and operate AV systems , video conferencing solutions, and live streaming platforms.
• Support council and committee meetings , special events, and press conferences.
• Troubleshoot and repair AV equipment and maintain inventory.
• Deliver staff training sessions on AV systems.
• Assist in AV system installations, vendor coordination, and procurement.
• Support collaboration tools such as Cisco Webex, MS Teams, and Zoom .
• Participate in media production, including video and photography projects.

Must-Have Skills & Qualifications

• Degree or diploma in AV technology, broadcast production , or related field.
• 3–5 years of AV experience in live event production or corporate environments.
• Knowledge of AV control systems (Crestron, AMX), video conferencing, and streaming platforms.
• Experience with broadcast/livestream solutions such as NewTek Tricaster.
• Strong troubleshooting and repair skills for AV systems.
• Proficiency in Cisco Webex, MS Teams, Zoom , and AV networking.
• Valid Class G driver’s license .

Why Join Us

• Opportunity to work on enterprise-scale infrastructure projects .
• Inclusive and equitable work environment.
• Professional development and upskilling opportunities

Diversity Statement

At Aliant Resources, we are committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Accessibility Statement

Aliant Resources is dedicated to making our recruitment process accessible to everyone with or without a disability. We adhere to workplace accessibility standards to ensure that individuals with disabilities can fully participate in employment opportunities. We understand the importance of identifying and removing barriers and we strive to provide an inclusive experience for all candidates.

Workplace Accommodations

We offer workplace accommodations throughout the recruitment process and all aspects of employment consistent with the requirements of the AODA.

If you require workplace accommodations due to a disability, injury, illness, or any other condition that may affect your ability to apply online or perform essential job functions, please reach out to us at Your request will be answered and we will collaborate with you to provide appropriate workplace accommodations as appropriate.

How to Apply

• You must apply online here.
• Your resume should not exceed four (4) pages, in Microsoft Word or PDF format only.

**Position Overview**
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
**Key Job Responsibilities**
**Equipment Operation**
+ Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
**Customer Service**
+ Strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
+ Monitors events and checks in on customers throughout the day.
+ Understands and fosters the hotel/client relationship.
**Technical Ability**
+ Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
+ Handles equipment challenges and changes in a timely and professional manner.
**Systems Knowledge**
+ Understands company processes, follows procedures and completes systems entry and paperwork accurately.
+ Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
+ Increases revenue by utilizing floor up-selling techniques.
+ Works with clients to finalize invoices.
+ Completes order entries in Navigator, as needed.
**Job Qualifications**
+ High School Diploma required. Associate's degree is preferred.
+ Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix ( or @PSAV/HR/Global Learning).
+ 1 year of customer service or hospitality experience is preferred.
+ 1 year of audio visual experience or equivalent in educational environment is preferred.
+ A valid driver's license is required for team members that may operate Company vehicles.
+ Additional DOT requirement may need to be met if applicable.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Action Oriented
+ Tech Savvy
+ Ensures Accountability
#LI-FA1
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

**Position Overview**
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
**Key Job Responsibilities**
**Equipment Operation**
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
**Customer Service**
- Strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel or client relationship.
**Technical Ability**
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Follow all venue safety requirements and supplier protocols.
**Systems Knowledge**
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
- Load, unload, or store gear and equipment, as needed.
- Preparing, labeling, and scanning equipment, as needed.
**Job Qualifications**
- High School Diploma required. Associate degree is preferred
- Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
- 1 year of customer service or hospitality experience is preferred
- 1 year of audio-visual experience or equivalent in educational environment is preferred
- A valid driver's license is required for team members that may operate Company vehicles
- Additional DOT requirement may need to be met if applicable
- Must be able to lift 50 lbs.
**Competencies**
+ Deliver World Class Service
+ Hospitality
+ Ownership
+ Do The Right Thing
+ Instills Trust
+ Safety Conscious
+ Drive Results
+ Action Oriented
+ See The Big Picture
+ Tech Savvy
+ Value People
+ Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.