151 Executive Assistance jobs in Canada
[Tress Lounge] Front Office Executive (Reception + CEO Desk Support)
Posted today
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Job Description
Job Description
Front Office Executive (Reception + CEO Desk Support)
Location:
Tress Lounge Canada Inc. Head Office
Employment Type:
Full-Time | In-Person | Independent Contractor
Compensation:
Competitive monthly retainer + Performance-Based Bonuses
About the Role
Tress Lounge Canada Inc. is seeking a polished, proactive, and highly organized Front Office Executive to serve in a dual capacity managing front desk client services and supporting the CEOs administrative and coordination needs . This role is ideal for candidates with hospitality, salon, or executive assistant experience who thrive in high-end, fast-paced environments and can communicate effectively with clients, franchisees, and leadership teams alike.
Required Experience
- 24 years in front desk, guest relations, or executive support roles (luxury salons, spas, hotels, or wellness centers preferred)
- Experience with appointment scheduling, POS billing, front office operations, and executive coordination
- Excellent communication and discretion when handling high-profile clientele and sensitive information
Key Responsibilities: Front Office / Reception Duties
- Greet and check-in clients with warmth and professionalism
- Manage client flow for walk-ins, appointments, and reschedules
- Operate POS for billing, membership packages, and product sales
- Confirm appointments via phone, WhatsApp, or booking software
- Handle client inquiries and escalate service concerns when needed
- Maintain a clean, branded, and organized reception area
- Log guest feedback and support follow-ups
- Keep track of files, records, and client service history
CEO Desk / Executive Assistant Support
- Coordinate CEOs schedule, calls, and internal meetings
- Communicate with vendors, franchisees, and team members on CEOs behalf
- Maintain meeting trackers and calendar reminders (online & offline)
- Assist in compiling daily salon sales reports and staff updates
- Support internal documentation (Sheets, Docs, presentations)
- Draft messages, emails, and replies under CEOs direction
- Organize digital files and follow up on pending internal tasks
- Set up Google Meet / Zoom calls and manage calendar invites
- Ensure timely communication flow across departments
Required Tools & Software Proficiency
- WhatsApp Business, Gmail, Google Calendar
- Google Sheets, Docs, Drive
- Zoom / Google Meet
Soft Skills
- Professional and courteous communicator
- Reliable, punctual, and detail-oriented
- Strong sense of discretion with confidential data
- Calm and composed in high-pressure situations
- Groomed and presentable, aligned with luxury service expectations
Preferred/Bonus Qualifications
- Experience supporting C-level executives or business owners
- Basic knowledge of beauty or salon operations
- Multilingual (English + Hindi)
To Apply
Please send your resume and a brief statement of interest to:
Subject Line: Front Office Executive Application Your Name
Job Types: Full-time, Permanent
Pay: $17.00-$17.33 per hour
Additional pay:
- Commission pay
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
[Tress Lounge] Front Office Executive (Reception + CEO Desk Support)
Posted 17 days ago
Job Viewed
Job Description
Front Office Executive (Reception + CEO Desk Support)
Location:
Tress Lounge Canada Inc. Head Office
Employment Type:
Full-Time | In-Person | Independent Contractor
Compensation:
Competitive monthly retainer + Performance-Based Bonuses
About the Role
Tress Lounge Canada Inc. is seeking a polished, proactive, and highly organized Front Office Executive to serve in a dual capacity managing front desk client services and supporting the CEOs administrative and coordination needs . This role is ideal for candidates with hospitality, salon, or executive assistant experience who thrive in high-end, fast-paced environments and can communicate effectively with clients, franchisees, and leadership teams alike.
Required Experience
- 24 years in front desk, guest relations, or executive support roles (luxury salons, spas, hotels, or wellness centers preferred)
- Experience with appointment scheduling, POS billing, front office operations, and executive coordination
- Excellent communication and discretion when handling high-profile clientele and sensitive information
Key Responsibilities: Front Office / Reception Duties
- Greet and check-in clients with warmth and professionalism
- Manage client flow for walk-ins, appointments, and reschedules
- Operate POS for billing, membership packages, and product sales
- Confirm appointments via phone, WhatsApp, or booking software
- Handle client inquiries and escalate service concerns when needed
- Maintain a clean, branded, and organized reception area
- Log guest feedback and support follow-ups
- Keep track of files, records, and client service history
CEO Desk / Executive Assistant Support
- Coordinate CEOs schedule, calls, and internal meetings
- Communicate with vendors, franchisees, and team members on CEOs behalf
- Maintain meeting trackers and calendar reminders (online & offline)
- Assist in compiling daily salon sales reports and staff updates
- Support internal documentation (Sheets, Docs, presentations)
- Draft messages, emails, and replies under CEOs direction
- Organize digital files and follow up on pending internal tasks
- Set up Google Meet / Zoom calls and manage calendar invites
- Ensure timely communication flow across departments
Required Tools & Software Proficiency
- WhatsApp Business, Gmail, Google Calendar
- Google Sheets, Docs, Drive
- Zoom / Google Meet
Soft Skills
- Professional and courteous communicator
- Reliable, punctual, and detail-oriented
- Strong sense of discretion with confidential data
- Calm and composed in high-pressure situations
- Groomed and presentable, aligned with luxury service expectations
Preferred/Bonus Qualifications
- Experience supporting C-level executives or business owners
- Basic knowledge of beauty or salon operations
- Multilingual (English + Hindi)
To Apply
Please send your resume and a brief statement of interest to:
Subject Line: Front Office Executive Application Your Name
Job Types: Full-time, Permanent
Pay: $17.00-$17.33 per hour
Additional pay:
- Commission pay
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Vendor Management Office
Posted 16 days ago
Job Viewed
Job Description
A career as a Senior Advisor in the Vendor Management Office team at National Bank means acting as an expert in supplier management, influencing directions and policies related to supplier governance, ensuring the implementation, operationalization and end-to-end management of the supplier management life cycle. It is to ensure the management, monitoring of performance, development and maintenance of a good business relationship with third parties.
This profession allows you to make a positive impact on our organization with your expertise and experience in vendor management, while also allowing you to have the opportunity to learn and grow further.
Your job
- Manage the end-to-end supplier management lifecycle
- Lead and act as an owner in contract governance, in the development of strategic relationships with partners and in the application of industry best practices in the management of suppliers under your responsibility, while deploying and operating a methodology to assess, on a regular basis, the "health" of your portfolio
- Lead and influence sector directions to optimize supplier performance and alignment with the Bank's objectives
- Act as the primary liaison between the bank and its suppliers
- Interpret and control risks related to third parties and more specifically those arising from information security due diligence, financial analysis, implementation of continuity and IT succession plans, as well as monitoring of supplier performance
- Identify issues and participate in the analysis of risk issues, assess the impacts for the Bank and formulate and monitor innovative long-term solutions
- Participate in the development and implementation of cost optimization strategies to ensure the optimal positioning of the Bank and the monitoring of budgets
Your team
Within the Vendor Management Office sector, you are part of a team of 8 colleagues and report to the Senior Director. Our team stands out for its collaboration, agility, desire for continuous improvement and incredible teamwork. Our goal is to offer you maximum flexibility and quality of life. This includes a hybrid work environment.
Our apprenticeship-in-action training programs allow you to master your craft. Customized tools on vendor management topics are available to support your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.
Prerequisite
- Industry-related bachelor's degree and 7-10 years of experience OR industry-related master's degree and five years of relevant experience
- Experience working in banking or related to the industry
- Experience in governance, third-party performance management, contract management and risk management
- Recognized ability to negotiate contractual agreements and/or strong influencing skills
Vendor Management Office
Posted 16 days ago
Job Viewed
Job Description
A career as a Senior Advisor in the Vendor Management Office team at National Bank means acting as an expert in supplier management, influencing directions and policies related to supplier governance, ensuring the implementation, operationalization and end-to-end management of the supplier management life cycle. It is to ensure the management, monitoring of performance, development and maintenance of a good business relationship with third parties.
This profession allows you to make a positive impact on our organization with your expertise and experience in vendor management, while also allowing you to have the opportunity to learn and grow further.
Your job
- Manage the end-to-end supplier management lifecycle
- Lead and act as an owner in contract governance, in the development of strategic relationships with partners and in the application of industry best practices in the management of suppliers under your responsibility, while deploying and operating a methodology to assess, on a regular basis, the "health" of your portfolio
- Lead and influence sector directions to optimize supplier performance and alignment with the Bank's objectives
- Act as the primary liaison between the bank and its suppliers
- Interpret and control risks related to third parties and more specifically those arising from information security due diligence, financial analysis, implementation of continuity and IT succession plans, as well as monitoring of supplier performance
- Identify issues and participate in the analysis of risk issues, assess the impacts for the Bank and formulate and monitor innovative long-term solutions
- Participate in the development and implementation of cost optimization strategies to ensure the optimal positioning of the Bank and the monitoring of budgets
Your team
Within the Vendor Management Office sector, you are part of a team of 8 colleagues and report to the Senior Director. Our team stands out for its collaboration, agility, desire for continuous improvement and incredible teamwork. Our goal is to offer you maximum flexibility and quality of life. This includes a hybrid work environment.
Our apprenticeship-in-action training programs allow you to master your craft. Customized tools on vendor management topics are available to support your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.
Prerequisite
- Industry-related bachelor's degree and 7-10 years of experience OR industry-related master's degree and five years of relevant experience
- Experience working in banking or related to the industry
- Experience in governance, third-party performance management, contract management and risk management
- Recognized ability to negotiate contractual agreements and/or strong influencing skills
Vendor Management Office
Posted 16 days ago
Job Viewed
Job Description
A career as a Senior Advisor in the Vendor Management Office team at National Bank means acting as an expert in supplier management, influencing directions and policies related to supplier governance, ensuring the implementation, operationalization and end-to-end management of the supplier management life cycle. It is to ensure the management, monitoring of performance, development and maintenance of a good business relationship with third parties.
This profession allows you to make a positive impact on our organization with your expertise and experience in vendor management, while also allowing you to have the opportunity to learn and grow further.
Your job
- Manage the end-to-end supplier management lifecycle
- Lead and act as an owner in contract governance, in the development of strategic relationships with partners and in the application of industry best practices in the management of suppliers under your responsibility, while deploying and operating a methodology to assess, on a regular basis, the "health" of your portfolio
- Lead and influence sector directions to optimize supplier performance and alignment with the Bank's objectives
- Act as the primary liaison between the bank and its suppliers
- Interpret and control risks related to third parties and more specifically those arising from information security due diligence, financial analysis, implementation of continuity and IT succession plans, as well as monitoring of supplier performance
- Identify issues and participate in the analysis of risk issues, assess the impacts for the Bank and formulate and monitor innovative long-term solutions
- Participate in the development and implementation of cost optimization strategies to ensure the optimal positioning of the Bank and the monitoring of budgets
Your team
Within the Vendor Management Office sector, you are part of a team of 8 colleagues and report to the Senior Director. Our team stands out for its collaboration, agility, desire for continuous improvement and incredible teamwork. Our goal is to offer you maximum flexibility and quality of life. This includes a hybrid work environment.
Our apprenticeship-in-action training programs allow you to master your craft. Customized tools on vendor management topics are available to support your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.
Prerequisite
- Industry-related bachelor's degree and 7-10 years of experience OR industry-related master's degree and five years of relevant experience
- Experience working in banking or related to the industry
- Experience in governance, third-party performance management, contract management and risk management
- Recognized ability to negotiate contractual agreements and/or strong influencing skills
AVP, Portfolio Management Office
Posted 1 day ago
Job Viewed
Job Description
We are seeking a strategic, collaborative and results-driven leader to join our organization as the AVP Portfolio Management Office & Agile CoE. This role will be instrumental in accelerating enterprise transformation by embedding disciplined execution, promoting agile practices and driving strategic portfolio management across the organization. The AVP will ensure alignment of enterprise priorities, optimize the delivery of value across the organization and mature the Agile and project delivery capabilities within a P&C insurance environment. This role will also be responsible for integrating acquired entities into the existing portfolio management framework, requiring experience in M&A integration processes.
The AVP Portfolio Management Office & Agile CoE plays an integral part in delivering large scale multi-year programs and evolving the Agile Center of Excellence by enhancing our agile standards, governance, processes, and effective change management practices.
Key Responsibilities
Strategic Delivery & Portfolio Management
- Oversee strategic planning, governance, program execution and enterprise reporting.
- Lead and optimize delivery roadmaps for technology and business initiatives including those resulting from M&A activities.
- Direct cross-functional teams and complex portfolios, balancing trade-offs to achieve business outcomes
- Provide strategic guidance to senior leadership on project delivery and risk alignment
- Create and enforce standards and KPIs for Agile and hybrid delivery that align with business objectives
- Apply best practices in program management, project delivery governance, and operational transitions
Agile Governance & Evolving CoE
- Establish and maintain Agile governance structures, templates, and performance metrics
- Evolve the Agile coE to champion Agile best practices across business and IT teams
- Facilitate the assessment and and measurement of Agile maturity and enable continuous improvement across agile teams
- Continuously evolve the metrics and executive delivery progress reporting to align with business objectives
People Leadership
- Lead and develop high-performing teams including Program Managers, Agile Coaches, and Directors
- Define team OKRs, coach for performance and career growth, and foster a collaborative culture
- Guide recruitment, onboarding, succession planning, and professional development initiatives
- Promote a culture of accountability, inclusion, and continuous improvement
Coaching & Agile Enablement
- Provide coaching, training and mentorship to Agile teams, Product Owners, Scrum Masters, Value Stream Owners and Executives
- Develop training programs and Agile competency assessments for internal teams
- Support change management and organizational readiness for Agile adoption
Tooling
- Develop and implement tooling roadmap and best practices
- Ensure consistent use of tools, across Agile Teams and Delivery teams
- Address tool/process inconsistencies and implement improvement measures
Third-Party & Compliance Oversight
- Oversee Agile execution within third-party vendor relationships (e.g., AMS pods)
- Align vendor performance with Agile metrics, user story standards, and velocity tracking
- Support audit and compliance functions, follow through on audit findings, and manage documentation
Qualifications & Experience
- University degree in Computer Science, Technology, Business, or related discipline
- 8-12 years of project/portfolio management; transformation leadership or enterprise PMO roles within the P&C insurance sector
- 8+ years of management/leadership experience
- Deep understanding of insurance value chains (underwriting, claims, distribution) and digital transformation trends in the industry
- Strong leadership, communication, and stakeholder management skills, with the ability to influence at all levels
- Proven experience integrating acquired companies' project portfolios is highly desirable
- Certifications (PMP, PRINCE2, Agile PMP) are considered assets
- Strong Agile experience including tools like Jira, Confluence and governance frameworks
- Knowledge of PMLC, SDLC, and resource forecasting tools (e.g., Clarity, OTL, SharePoint)
- Proven ability to influence senior stakeholders and drive enterprise-wide transformations
- Strong strategic thinking, planning, presentation, storytelling and communication skills
Additional Attributes
- Strategic leader with a growth mindset and people-first approach
- Skilled in navigating complexity and leading change across matrixed environments
- Committed to fostering a safe, inclusive, and high-performance culture aligned with Definity’s values
Salary range: $108,900 - $222,800
Role ID - E21
#J-18808-LjbffrDirector, Project Management Office
Posted 1 day ago
Job Viewed
Job Description
This is the most exciting time in the history of cancer research and care.
We are on the cusp of true transformation. Cancer is the world’s biggest health crisis and the BC Cancer Foundation (BCCF) —the fundraising partner of BC Cancer—has launched an ambitious $500 million comprehensive healthcare campaign to lead this transformation and elevate cancer care for all British Columbians.
With over 90 employees working across five sites in B.C, and annual revenue of over $5 million, we are one of the largest non-profit organizations in B.C. We engage with over 100,000 donors and communities to inspire philanthropic investment in BC Cancer and we partner with some of the world’s leading researchers, oncologists and care providers.
At the BC Cancer Foundation, we are a professional, passionate and positive team who believe that we can help make a positive difference in the lives of all British Columbians and bring us closer to a world free of cancer.
We are driven by a collective purpose to be a catalyst, powering world class innovation while supporting deeply personal cancer patient journeys.
About the Opportunity:
As the BC Cancer Foundation embarks on an ambitious five-year strategic plan, the Director of the Project Management Office (PMO) will play a pivotal role in transforming how the organization plans, executes, and measures its work. Reporting directly to the Chief Marketing Officer, this new senior leadership role will be responsible for setting up and leading the PMO function, building BCCF’s project management capabilities from the ground up. The Director will partner closely with the Senior Leadership Team (SLT) and stakeholders across the organization to support the successful delivery of priority initiatives aligned with BCCF’s strategy.
The Director will bring the right balance of structure and flexibility to help the Foundation operate more effectively, faster and with an organization-wide focus on achieving business goals. They will enable cross-functional collaboration, ensure strategic clarity, and introduce consistent tools and processes that empower teams. The ideal candidate is a thoughtful leader and strong communicator who is energized by change, thrives in dynamic environments, and brings an agile approach to navigating complexity.
Key Responsibilities
- Establish and lead processes for initiating, prioritizing, and tracking all strategic initiatives across BCCF.
- Guide capacity management, ensuring resources are aligned with top strategic and operational priorities, and bottlenecks are prevented.
- Facilitate portfolio reviews and performance reporting to the Senior Leadership Team and Board, generating actionable insights, enabling transparent decision-making, driving accountability and measuring business benefits.
- Monitor ongoing risk, dependencies, and capacity to ensure timely delivery and effective outcomes of key projects.
- Support pivots and adaptations to strategic execution in response to external shifts and new insights.
- Enable the transition of completed strategic projects to operational business owners.
- Project Management Capability Building:
- Design and implement scalable project management standards, tools, governance structures, and best practices across BCCF.
- Lead organization-wide training and mentorship programs to build internal project management capacity.
- Collaborate with leaders to create shared accountability for project delivery and improve cross-functional alignment.
- Support change management initiatives, working with the People and Organizational Potential team and BCCF’s Communications team to guide and support teams through transformation.
- Project Execution:
- Directly manage foundational and high-priority strategic projects to ensure their success and learning value.
- Define project scopes, timelines, success metrics, and stakeholder roles to drive execution clarity.
- Ensure project delivery meets standards for quality, timeliness, and strategic alignment.
- Annual Planning and Organizational Alignment:
- Lead the annual business planning cycle, ensuring department plans are aligned to strategic plan and operational goals and informed by data and market trends.
- Develop integrated planning processes and calendars that create visibility and consistency across the organization.
- Collaborate with the CMO and SLT to support forward-looking planning that reflects BCCF’s strategic aspirations and operational realities.
Qualifications:
- Relevant education and minimum of 10-12 years experience in Project Management
- Proven success in establishing and enhancing Project Management processes across the organization, driving efficiency and alignment
- At least five years of experience leading and building high-performing teams.
Core Competencies, Knowledge + Skills:
- Strategic Agility: Ability to connect long-term vision with short-term execution and help others see their role in the bigger picture.
- Change Leadership: Experience in guiding organizational change, fostering resilience, and cultivating understanding and excitement for new opportunities through effective Change Management methodologies.
- Collaboration & Influence: Strong interpersonal skills to engage and influence leaders and staff across all levels of the organization.
- Learning Agility: Curious, adaptable, and committed to continuous learning and growth.
- People-Centered Leadership: Skilled in coaching, mentoring, and building the confidence and capacity of others.
- Communication Excellence: Able to clearly articulate strategies, simplify complex ideas, and inspire action.
- Project & Portfolio Management: Demonstrated ability to lead a portfolio of diverse, complex projects with clear structure, timelines, and reporting.
- Planning & Execution: Strong planning, prioritization, and problem-solving skills with a keen ability to see patterns and identify bottlenecks.
- Process Design & Improvement: Capable of designing systems and processes that drive efficiency and clarity in a fast-moving environment.
- Analytical Thinking: Proficient in data analysis and performance measurement to support informed decision-making.
- Tools & Technology: Advanced experience with project management tools (e.g., Asana) and basic familiarity with IT systems and data governance.
- Governance & Reporting: Experience developing tools and frameworks for Board and executive-level reporting and strategic oversight.
- Action-Oriented: Comfortable with ambiguity and takes initiative to drive work forward with discipline and focus.
- High Integrity: Trusted to handle sensitive information and navigate complexity with professionalism and discretion.
- Mission-Driven: Deeply aligned with BCCF’s values and motivated to make a meaningful impact in healthcare and philanthropy.
Salary Range: $130,000-160 000
What We Offer:
- 5 weeks’ vacation plus office closure between Christmas Eve and New Years, as well as half days office closures before each statutory holiday
- Comprehensive benefit package including coverage for health, dental, vision and various paramedical services, plus participation in the Employee & Family Assistance Program
- Participation in the Municipal Pension Plan
BC Cancer Foundation is committed to fostering, cultivating and preserving a culture of diversity and inclusion. All qualified applicants will receive consideration for employment regardless of age, ethnicity, gender identity or expression, language, national or Indigenous origin, family or marital status, physical and mental ability, political affiliation, race, religion, sexual orientation or socio-economic status.
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Manager, Change Management Office
Posted today
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Job Description
We are seeking a dynamic well rounded change leader to join our Change Management Office.
The Manager, Change Management is responsible for managing a team of Project Coordinators and Business Analysts tasked with managing and coordinating change activities for various departments in support of corporate goals and objectives. This includes overseeing change projects as needed, managing the overall change portfolio for the organization, and creating strategy to empower change throughout the organization. The role will also include mentoring and coaching for stakeholders throughout the organization on change methodology.
This is a full-time permanent position located in our Head Office in Campbell River, BC .
Your contributions to the team include:
- Engage with stakeholders to manage the change portfolio for the organization.
- Set standards for the Change Management Office and enforce change management best practices across the organization.
- Lead and support the development of processes, tools, and resources to support change initiatives.
- Continuously evaluate the effectiveness of process and procedure through collaboration with stakeholders and teams to develop strategies for enhancing them.
- Create strategy to grow a positive culture of change within the organization.
- Mentor stakeholders throughout the various stages of the change management framework.
- Review effectiveness of current processes and procedures.
- Identify, mentor, and cultivate talent within the Change Management Office.
- Work with various stakeholders to oversee the effective delivery of change initiatives within defined timelines.
- Define KPIs for Change Management and effectively manage them.
- Design and deliver change management plans for all companies within our organization.
- Host monthly meetings with leadership teams to guide and manage project.
- Coach and support leaders on their role as change champions.
- Minimum 6 years leadership experience with proven ability to lead a team of skilled professionals in a complex organizational structure.
- Minimum 3 years direct work experience in change and project management.
- Strong understanding of change methodologies and the ability to practically implement them.
- Ability to communicate and created shared understanding in multiple stakeholders including executives, management and on-site staff.
- Excellent communication and collaboration skills across all levels of an organization.
- Strong leadership and the ability to inspire teams during change.
- Demonstrated experience managing variety of stakeholders.
- Previous experience as a Business Analyst an asset.
The Perks:
- Employer paid extended health, vision, and dental coverage (including family)
- Employee and Family Assistance Program (EFAP)
- Health and wellness benefit
- RPP eligibility after one year
- Employee recognition program
Why Broadstreet?
Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.
Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs
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Director, Project Management Office (PMO)
Posted today
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Job Description
Job Description
Company Description
Who we are:
At RCL - Reitmans (Canada) Limited , we live and breathe fashion and customer experience every day. We believe that fashion is about more than just style — it's about empowering our customers with the confidence to shine when it matters most.
Whether through bold ideas at the design table or seamless experiences in our stores and digital channels, our goal is to create unforgettable moments. With a strong portfolio of brands and a passionate, creative team, we constantly reimagine what’s possible in fashion retail.
Job DescriptionPosition Overview
Reporting to the Chief Financial Officer (CFO), the Director, Project Management Office (PMO) is a key senior leadership role at Reitmans (Canada) Limited (RCL). This individual will lead the corporate PMO function, overseeing the planning, execution, governance, and successful delivery of strategic, cross-functional projects.
The Director will manage a team of project professionals, external partners and collaborate with departments across the organization to drive initiatives forward. This includes leading major enterprise-wide projects related to technology, business process transformation, and physical infrastructure and equipment upgrades.
A core responsibility of this role is to establish and uphold project governance frameworks, ensuring consistency in project management practices, effective risk management, and alignment with organizational objectives. The Director will play a key role in enabling informed decision-making and driving accountability across all project portfolios.
Key Responsibilities
- Leadership and Strategy : Provide strategic leadership and direction to the PMO team, fostering a culture of excellence, continuous improvement, and strong project governance. Ensure alignment with the organization’s overall strategic priorities by developing and driving a PMO strategy focused on proactive planning, flawless execution, transparency, and measurable delivery.
- Project Governance: Establish and maintain standardized project management methodologies, tools, and best practices, ensuring consistency across all initiatives. Oversee adherence to established governance frameworks to support effective project execution and accountability.
- Portfolio Management: Oversee the management of the project portfolio, managing initiatives based on resource availability, risks and technology. Monitor and report on the status of projects, ensuring timely delivery and effective risk management. Establish and report Key Performance Indicators that reflect progress and potential future issues.
- Resource Allocation: Manage the allocation of resources, including staff, budget, and technology, to support the successful execution of projects. Collaborate with department heads to ensure the optimal utilization of all key resources and address any capacity constraints. Ensure that all key subject matter experts are identified across the organization and contribute to the related projects at the right time. Coordinate sequencing of both resources and project plans to cover IT, people and process (including change management) deliverables.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including executive leadership, department heads, and external partners. Communicate project status, risks and issues effectively, ensuring transparency and stakeholder buy-in. Develop processes and tools to address and negotiate any potential conflicts.
- Team Development: Develop and mentor PMO team members, ensuring they have the skills and competencies needed to deliver high-quality project management services. Recruit and train staff as needed, while fostering a collaborative and supportive environment that promotes continuous learning and professional growth.
- Performance Measurement: Define, track, and analyze key performance indicators to assess the PMO’s effectiveness and efficiency. Conduct regular performance evaluations of project execution and implement corrective actions when needed to ensure delivery of expected outcomes, benefits, and overall project success.
Qualifications
- Bachelor’s degree in business administration, management, technology, or a related field is required. Master's degree or professional certification is a major asset.
- Minimum of 10 years of experience in project management, with at least 5 years in a senior leadership role. Proven experience in managing complex, cross-functional projects and leading a PMO is essential.
- In-depth knowledge of project management methodologies, standards, and best practices. Familiarity with industry-specific regulations and compliance requirements. Understanding of financial management principles and budgetary control.
- Proven leadership, communication, and interpersonal skills, with the ability to inspire teams and influence stakeholders at all levels.
- Demonstrated capability to translate business objectives into actionable project plans, while developing and implementing robust governance frameworks and processes. Proficient in project management tools and software, with strong problem-solving and decision-making abilities to navigate complex project challenges.
- Demonstrated strong customer focus by consistently delivering high-quality services and solutions that meet the needs of both internal and external stakeholders.
- Effective verbal and written communication skills in both English and French, with the ability to articulate complex concepts clearly, confidently, and concisely to diverse audiences.
Additional Information
What Sets Us Apart:
- Ultimate flexibility : Enjoy a hybrid work environment that ensures the perfect balance between work and personal life.
- Well-being first: Access a comprehensive benefits program designed to take care of you.
- Flexible time off: Paid leave, sick days, and vacation time to recharge and spend quality time with loved ones.
- Exclusive discounts: Enjoy 50% off regular-priced items from Penningtons, Reitmans, and RW&CO.
- Referral rewards: Refer friends and earn a bonus for helping us grow our talented team.
- Growth opportunities: Annual bonuses, career advancement, and tuition reimbursement to help you reach your professional goals.
Total rewards are aligned with your employment status, offering different perks depending on whether you're full-time, part-time, or under contract.
If this inspires you…let’s talk. Send us your resume today!
By the way, did you know that RCL - Reitmans (Canada) Limited has several hundreds of stores all across Canada and three fashion apparel banners? Get ready to join the Canadian fashion retail icon, with a great success story where you can have a voice and make a real difference.
There are many ways to wear a career at RCL! #ReadytoRCL
Reitmans (Canada) Limited is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for providing an accessible candidate experience.
We thank all applicants. Only selected candidates will be contacted.
#LI-Hybrid