65 Experience Director jobs in Canada

The Director, Customer Experience is accountable for the diverse customer service, billing and support functions and works with the Vice President to deliver world class, innovative service to our client base.

This dynamic individual ensures excellence in all points of contact with our customer base -irrespective of channel, transaction or service. Our Customer Service and Billing department is involved in all activities that contribute to the satisfaction and retention of customers as well as the workflow involved in providing a seamless customer experience to customers.

Develop, implement and communicate a long term sustainable strategic direction for the Customer Service and Billing department that respects our customers’ evolving expectations and reflects the evolving business requirements. Manage the ongoing performance of Meter to Cash processes to ensure quality performance standards are maintained. Develop and direct Customer Service programs that support the overall Customer Service Strategy that drive a higher level of customer satisfaction.

Implement strategies that foster a customer-centric mindset and promote an increase in efficiency standards with employees.

In respect of business excellence or continuous improvement, recommend and implement new or enhanced procedures and processes to improve operational effectiveness, including automated processes. Identify, monitor and report on key performance indicators which illustrate customer satisfaction, service level attainment, billing performance and revenue assurance · Identify and operationalize opportunities to leverage technology, systems and other innovations in Customer Service as mechanisms to adapt to changing business requirements.

WORK EXPERIENCE

• Degree in Business, Sales, Commerce or related field
• Must have experience in Meter Based billing operations.
• Must have B2C customer service experience in a leadership role.
• Experience in a utlities based organization is highly recommended.
• 7+ years in a leadership or management role with expertise managing across various lines of business.
• Proven experience with relationship building and the ability to influence
• Solid foundation across many disciplines including systems, operations, finance, Human Resources
• Ability to act as a coach and mentor to a wide variety of team members
• Ability to apply sound judgement to a variety of situations demonstrating tact, diplomacy and confidentiality.

Job Description

We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply to the idea that, in choosing a career with Yorkville University and Toronto Film School, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people. It’s also a call-back to the transformative power of education itself. 

Our core values put the student experience at the center of what we do, reflecting who we are and aspire to be. If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need

Reporting to the national Senior Vice President, Student & Campus Experience, we have a newly created opportunity for a Director, Student & Campus Experience (SCE) to join our team in Fredericton, New Brunswick. This is a strategic leadership role, collaborating cross functionally to implement new student programs and initiatives that promote student engagement, satisfaction and retention. You will manage and build a team of professionals across Student Experience, Student Life, Safety and Security, Facilities, and Campus and Executive Support Management. You will work collaboratively with Student Services, Registrar’s Office, Admissions and Recruiting, and Student Finance teams as part of a matrix organizational structure. 

As the Director, Student and Campus Experience, you will be accountable for ensuring that all students have access to the resources and support they need to succeed academically, socially, and personally. This is a high visibility and impactful role, working in close partnership with the Principal and the Vice President, Academic (VPA), the academic leadership team, faculty, and staff to foster a high-quality campus experience for all members of the university community. 

This is a full-time onsite role, working 5 days a week at our Fredericton location.

What’s in it for you

Ownership. This is a newly created opportunity and a chance to elevate your reputation and make your mark by building new teams, shaping services, and advancing strategic initiatives from the ground up. You will take ownership of Student and Campus Experience, acting as a key driver of campus engagement, student satisfaction, and program delivery. You will build and guide a multi-functional team across Student Life, Safety and Security, Campus Operations, and Executive Support, shaping programs and services that directly impact the student journey from recruitment through graduation.

Influence. This is a rare opportunity to step into a high-visibility leadership role during a time of expansion and innovation. You will partner closely with a newly appointed Vice President, Academic, who brings fresh perspective and bold ideas to the future of campus life. You will play a pivotal role in shaping the culture and operations of the Fredericton campus, bringing forward initiatives that reflect local needs while aligning with national strategy. As a strategic voice, in a matrixed structure, you will work in collaboration with departments across Canada to ensure a cohesive, high-quality student experience.

Career development. Yorkville University is in an exciting growth phase, with new programs, new leaders, and renewed energy around campus transformation. You will work alongside supportive senior leaders who value innovation and impact. Whether your goal is to move forward within campus leadership or broaden your scope within the university, this is a defining opportunity to stand out and make a lasting contribution.

As our new Director, Student and Campus Experience, you will focus on:

• Leadership and strategy. You will develop and execute strategic plans to improve the student and campus experience. Together with the campus and academic leadership teams, you will develop a campus operational roadmap, prioritize initiatives, and identify opportunities for continuous improvement across all areas of responsibility.
• Budget and resource management. You will develop and manage the campus budget, in collaboration with the VPA, overseeing expenditures, resource allocation, and financial planning. You will ensure fiscal responsibility and sustainability in all areas.
• Collaboration and partnership development. You will work closely with campus leadership, faculty, staff, and external partners to integrate student support services with academic programs and initiatives, enhancing the campus experience. 
• Student experience. You will lead, manage, and mentor a diverse team of student services staff, fostering a culture of excellence and collaboration. You will champion student success initiatives, including retention, graduation rates, and career readiness. You will develop programs and services that support student engagement, learning, and development. 
• Collaboration and campus development. You will work closely with colleagues in the Student and Campus Experience team and other services to create alignment and an established set of best practices across the university.
• Regulatory governance. You will support the VPA to ensure that all regulatory licenses and program approvals are maintained in good standing with regulators. 
• Reporting and analytics. You will oversee the assessment and evaluation of student success programs and initiatives, using data to provide a high-quality student experience and drive continuous improvement.
• Community engagement and communication. You will foster a culture of transparency regarding campus operations and initiatives. You will engage with the campus community to understand needs and priorities and ensure alignment with operational planning. You will build and maintain relationships with external vendors, contractors, and government agencies.
• Facilities Management. You will oversee the planning, maintenance, and use of all campus facilities ensuring that facilities are safe, well-maintained, and conducive to learning and student life. 
• Safety and Security. You will ensure the safety and security of the campus community by overseeing security, emergency management, and risk management programs. You will develop and implement policies and procedures to respond effectively to emergencies and ensure compliance with all regulatory requirements.
• Equity, Diversity and Inclusion. You will model, support and promote an inclusive and positive culture and environment that supports equity, inclusion, learning, and wellness for all students, faculty and staff.

What you bring:

• The experience. You are a strategic leader. You have a strong business acumen, and the ability to work in a complex environment. You have experience working in highly dynamic settings with multiple transformation initiatives. You have demonstrable management experience in general management, operations, finance, customer experience or a related field.
• The project management. You have experience in strategic planning, project management, and budget management in a matrixed environment. You are highly organized and detail-oriented, able to create and maintain effective project plans, as well as manage project meetings and communications. You possess strong time management skills, enabling you to balance multiple competing priorities while consistently meeting deadlines. You are comfortable following structured processes and making decisions independently. 
• The people leadership skills. You have experience leading and managing a team, guiding work to achieve objectives, evaluating performance, and providing career development support. You can navigate conflict and remove barriers. You excel at bringing a cross-functional  team together and fostering a positive, knowledge-sharing environment.
• The technical skills. You are highly proficient with Microsoft Office, data management systems, and social media. You are data-driven, able to analyze and draw insights from data and make actionable recommendations. 
• The interpersonal skills. You bring the confidence and sound judgment to lead your function with a high degree of independence. You have exceptional written and verbal communication skills. You can adapt your approach and language to meet the needs of audiences on campus or remotely, at any level, and confidently create and deliver presentations and workshops in-person or virtually. You are skilled at fostering strong relationships across a range of communities, including academic leaders, industry partners, students, and alumni. You bring an equity-informed lens to engagement, contributing to a culture of professionalism, responsiveness, and continuous improvement.
• The flexibility. You are available to travel occasionally to academic, student, and industry events, as well as to our campuses. 

Why work at Yorkville University and Toronto Film School? 

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees—and ultimately, our students —from mentorship to teaching, from creative outlets to analytical ones. 
• A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access. 
• The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings. 

Join us

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for, express your interest. 

What you can expect from our hiring process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• A virtual interview with the Senior Vice President, Student & Campus Experience, the Director, Campus Operations (B.C.) and a member of the HR team to share your experience and approach to creating, delivering, and managing programs and complex projects in a matrixed environment.  
• An in-person meet and greet with the Principal and VP, Academic and the VP, Teaching and Learning. This is an opportunity to gain further insights into the role, their collaborative approach, and to tour the location you will work at.

Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School, and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1- .

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Job Description

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you!

Tecsys is seeking a visionary Digital Experience & Growth Marketing Leader to architect and execute a global digital strategy that fuels pipeline generation, enhances brand visibility, and enables data-informed go-to-market (GTM) decisions.

This role is ideal for a digital leader with 10+ years in a high-growth B2B SaaS environment , passionate about shaping buyer-centric experiences through AI-driven strategies , modern marketing operations, and performance excellence.

Key Responsibilities

Global Digital Strategy & Website Experience

• Lead the evolution of Tecsys.com into a globally scalable , high-conversion platform with localized experiences tailored to regional personas and buyer behaviors.
• Guide digital expansion into international markets, ensuring cultural relevance, language optimization, and scalable UX infrastructure.

Performance Marketing & Funnel Acceleration

• Drive AI-enabled, full-funnel performance strategies across paid media, SEO, and digital channels to maximize reach, relevance, and pipeline velocity.
• Co-develop digital-first campaign frameworks that align with ICPs, market segments, and key buying stages in partnership with Demand Gen and Product Marketing.

AI-Driven MarTech & Generative Search

• Oversee the evolution of the MarTech stack with a focus on AI-powered capabilities that drive automation, personalization, and orchestration.
• Strengthen Tecsys’ presence in AI-enabled search environments (e.g., Google SGE, Bing Copilot, ChatGPT) by aligning content architecture with intent-based discoverability.
• Enhance cross-platform connectivity (MAP, CRM, CMS, analytics) to enable agile GTM execution and campaign attribution.

GTM Strategy & Buyer Journey Advisory

• Act as a strategic partner to Product, RevOps, and Sales by mapping digital behaviors and campaign data to buyer journeys and conversion paths.
• Deliver insight-driven recommendations that shape GTM strategy, messaging frameworks, and content sequencing across industries and verticals.
• Build scalable campaign architecture using real-time signals, firmographics, and behavioral intent data.

Team & Agency Leadership

• Lead a growing internal team of digital and marketing operations specialists.
• Bring extensive experience managing multiple external agencies , including media, creative, development, and SEO/SEM specialists—ensuring accountability, consistency, and performance.
• Foster a high-performing, agile culture grounded in experimentation, iteration, and business alignment.

Requirements

• 10+ years of experience in high-growth B2B SaaS marketing , with deep expertise in digital strategy, performance marketing, and marketing operations
• Demonstrated success leading AI-driven digital strategies across global web, SEO, paid, and MarTech ecosystems
• Experience mapping data insights to buyer journeys , driving personalization, sequencing, and conversion
• Proven track record managing multiple external agencies across functions (web, media, SEO, content)
• Strong grasp of SEO/SEM, campaign design, and marketing analytics tied to pipeline and revenue
• Deep knowledge of modern MarTech platforms (e.g., HubSpot, CRM systems, SEMRush, Zoominfo, etc.)
• Skilled in cross-functional influence and collaboration, particularly with GTM, Sales, and Product Marketing
• Strategic thinker with a bias toward action, innovation, and continuous optimization

We understand that experience comes in many forms and that careers are not always linear. If you don't meet every requirement in this posting, we still encourage you to apply.

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR , have a valid Canadian work permit.

Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting a Vice President, Customer Experience to join our headquarters located in Thornhill, ON.

A career with us offers:

• A fun, fast paced culture
• Opportunities to grow and develop your career
• On-going industry training programs and professional development opportunities
• A workplace that supports workplace diversity, equity and inclusion
• A strong promoter of women in the automotive industry
• The chance to work with some of the best in the business!

Position Summary:

The Vice President of Operations and Customer Experience is a key member of the leadership team, responsible for driving the strategic vision and ensuring seamless execution of operational excellence and customer experience.

Customer experience is central to revenue growth, retention, and brand differentiation, and this role ensures its seamless integration across all operational touchpoints.

This role oversees claims operations, dealer support, operations, and field support, ensuring seamless service delivery and a premium experience for both customer and dealer clients.

With a deep understanding of the automotive industry, the VP will lead cross-functional teams to drive performance, enhance customer/dealer loyalty, and support business growth. The ideal candidate is a strategic thinker with a hands-on approach, capable of balancing long-term vision with day-to-day execution.

Key Responsibilities:

• Define and lead the Customer Experience & Operations strategy, ensuring alignment with corporate goals and market expectations.
• Provide executive oversight and direction to Claims Operations, Dealer Support, Operations, and Field Support teams.
• Collaborate with senior leadership to identify and implement initiatives that enhance operational efficiency and customer experience.
• Oversee the performance of claims operations, ensuring compliance, efficiency, and a superior customer experience.
• Lead the development and execution of operational processes that support dealers and field operations, ensuring consistency and service excellence.
• Manage departmental budgets, leveraging data and insights to make informed, timely decisions that drive business impact.
• Develop and manage customer experience measurement tools (e.g., surveys, NPS) and translate insights into actionable improvements.
• Build and maintain strong relationships with dealer clients and field sales teams to identify opportunities for service enhancement and innovation.
• Champion a customer-first culture across all levels.
• Establish and monitor KPIs and dashboards to track operational and customer experience performance.
• Leverage data analytics to identify trends, root causes, and opportunities for continuous improvement.

Minimum Qualifications:

• Minimum 10 years of progressive leadership experience in the automotive industry, with a focus on customer experience, operations, warranty, or product support.
• Post-secondary degree in Business Administration or a related field; MBA is an asset.
• Demonstrated success in designing and delivering customer experience strategies that exceed expectations and differentiate the brand.
• Strong knowledge of customer service metrics, operational KPIs, and performance management tools.
• Proven ability to lead cross-functional teams in a fast-paced, customer-centric environment.
• Expertise in change management, with a track record of leading transformation initiatives.
• Excellent communication, presentation, and interpersonal skills.
• Bilingual (English and French) is considered a strong asset.
• Highly organized, analytical, and detail-oriented, with a “hands-on” leadership style.

Job Description

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Job Summary:

At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER’s) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.

Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.

Key Responsibilities:

• Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
• Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information.
• Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
• Create and complete work order requests on all incoming calls and email requests.
• Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
• Adhere to the Company’s Quality System operating procedures.
• Perform other duties as assigned by Management.

Qualifications:

• 1-3 years of previous experience in a customer service/support role
• College/university graduate or equivalent work experience
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.

• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.

• Experience working in HVAC/Building Automation industry or a related field is an asset.
• Must be available to attend and successfully complete a two (2) week full-time paid training program.
• Language - English / French is an asset

Availability:

Available to work morning, afternoon, and rotational weekend shifts (Saturday).

Why work at Ainsworth (a GDI company)?

Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility: Hybrid working models, where applicable

Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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Job Description

Description

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity:

The Customer Experience Representative (CXR) is responsible for responding and resolving customer inquiries across multiple channels (phone, email, social, chat). 

Responsibilities:

• Open and manage existing customer accounts by recording and maintaining account information
• Answers a high volume of customer calls and achieve Service Level of 85%
• Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
• Direct or escalate requests and unresolved issues to the designated resource
• Increase revenue through inside sales initiatives
• Perform customer verifications
• Perform credit verification using the Equifax credit tool
• Process credit card pre-authorizations and sales accurately
• Keep records of customer interactions and transactions through account comments
• Manage administration associated with customer accounts
• Communicate and coordinate with internal departments
• Other duties as assigned

Requirements:

• Great interpersonal skills (internal/external), with relentless customer focus
• Good communication and listening skills
• Knowledge of customer service principles and practices
• Proficient in relevant computer applications (Office 365, ERP, CRM, etc.)
• Numeric, oral and written language applications
• Good data entry / keyboard skills
• Knowledge of administration and clerical processes
• Attention to detail and accuracy
• Problem solving skills
• Multi-tasking/prioritizing skills
• Self-starter, with the ability to be flexible
• Stress tolerance
• Experience with training and onboarding at Parkland or previous (Training SME)

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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Job Description

Benefits:

• Competitive salary
• Free uniforms
• Training & development

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Birthday off and paid!

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their childs progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.