475 Experience Director jobs in Canada

Job Description

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX. We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women , and having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies .  These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

As our Director, Customer Experience (CX) & Brand , you will lead the strategic vision and execution of customer experience and brand management across easyfinancial and easyhome. This role is central to shaping how customers perceive and interact with our brands - ensuring every touchpoint delivers a consistent, emotionally resonant experience that builds trust, loyalty, and long-term growth.

You’ll be a key member of the leadership team, influencing how we design, measure, and evolve the customer journey while strengthening brand equity in a competitive financial services landscape.

What will you be doing?

• Customer Experience
  • Define and implement a comprehensive customer experience strategy across digital, in-branch, and service channels.
  • Build and operationalize frameworks to gather and analyze customer insights through surveys, interviews, analytics, and voice-of-customer programs.
  • Create and maintain customer journey maps, personas, and service blueprints to identify friction points and opportunities for improvement.
  • Lead CX/UX design initiatives, including wireframes, prototypes, and usability testing to enhance user experience.
  • Establish and manage CX metrics such as NPS, CSAT, CES, Trustpilot, and Feefo, and develop reporting dashboards to track performance.
  • Collaborate with Product, Marketing, and Operations teams to embed CX principles into product development and service delivery.
  • Drive continuous improvement by implementing feedback loops, conducting root cause analysis, and executing closed-loop processes.
  Brand Strategy & Management
  • Own and evolve brand positioning, messaging, and visual identity for easyfinancial and easyhome.
  • Ensure brand consistency across all customer touchpoints including digital platforms, retail environments, advertising, and communications.
  • Partner with Marketing and Product teams to develop integrated campaigns that build awareness, trust, and customer acquisition.
  • Monitor brand health using sentiment analysis, social listening, and reputation tracking tools.
  • Leverage competitive intelligence and market research to refine brand narratives and differentiate our offerings.
  • Lead brand governance by developing toolkits, guidelines, and training programs for internal teams and external partners.
  Leadership & Influence
  • Champion the customer perspective across all levels of the organization, connecting front-line insights with strategic decisions.
  • Influence senior stakeholders to prioritize CX and brand initiatives that deliver measurable business outcomes.
  • Lead and mentor cross-functional teams including CX designers, brand strategists, and agency partners.
  • Facilitate workshops and alignment sessions to foster collaboration, innovation, and shared ownership of the customer experience.
  • Build a culture of customer-centricity and brand stewardship across departments and teams.

What experience do you have?

• Bachelor’s degree in Marketing, Business, Communications, or a related field (MBA or Master’s degree preferred).
• 10+ years of progressive experience in brand management, customer experience, or marketing leadership, with at least 5 years at the senior manager or director level preferably in financial services
• Proven ability to develop and execute brand strategies that strengthen customer trust, loyalty, and market differentiation.
• Strong track record of linking brand and customer experience to business outcomes such as revenue growth, customer retention, and cost-to-serve reduction.
• Experience leading cross-functional teams in customer insights, digital product strategy, and integrated marketing campaigns.
• Advanced knowledge of customer experience measurement frameworks (NPS, CSAT, CES) and brand health tracking.
• Experience leading cross-functional teams and managing external agencies or partners.
• Deep knowledge of customer research, segmentation, and behavioral analytics.
• Familiarity with financial services regulations and ability to balance compliance with innovation.
• Exceptional communication, leadership, and stakeholder management skills.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

#LI-AM12

Job Description

Job Description

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

About us

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you!

About the Role

Tecsys is seeking a visionary Digital Experience & Growth Marketing Leader to architect and execute a global digital strategy that fuels pipeline generation, enhances brand visibility, and enables data-informed go-to-market (GTM) decisions.

This role is ideal for a digital leader with 10+ years in a high-growth B2B SaaS environment , passionate about shaping buyer-centric experiences through AI-driven strategies , modern marketing operations, and performance excellence.

Key Responsibilities

Global Digital Strategy & Website Experience

• Lead the evolution of Tecsys.com into a globally scalable , high-conversion platform with localized experiences tailored to regional personas and buyer behaviors.
• Guide digital expansion into international markets, ensuring cultural relevance, language optimization, and scalable UX infrastructure.

Performance Marketing & Funnel Acceleration

• Drive AI-enabled, full-funnel performance strategies across paid media, SEO, and digital channels to maximize reach, relevance, and pipeline velocity.
• Co-develop digital-first campaign frameworks that align with ICPs, market segments, and key buying stages in partnership with Demand Gen and Product Marketing.

AI-Driven MarTech & Generative Search

• Oversee the evolution of the MarTech stack with a focus on AI-powered capabilities that drive automation, personalization, and orchestration.
• Strengthen Tecsys’ presence in AI-enabled search environments (e.g., Google SGE, Bing Copilot, ChatGPT) by aligning content architecture with intent-based discoverability.
• Enhance cross-platform connectivity (MAP, CRM, CMS, analytics) to enable agile GTM execution and campaign attribution.

GTM Strategy & Buyer Journey Advisory

• Act as a strategic partner to Product, RevOps, and Sales by mapping digital behaviors and campaign data to buyer journeys and conversion paths.
• Deliver insight-driven recommendations that shape GTM strategy, messaging frameworks, and content sequencing across industries and verticals.
• Build scalable campaign architecture using real-time signals, firmographics, and behavioral intent data.

Team & Agency Leadership

• Lead a growing internal team of digital and marketing operations specialists.
• Bring extensive experience managing multiple external agencies , including media, creative, development, and SEO/SEM specialists—ensuring accountability, consistency, and performance.
• Foster a high-performing, agile culture grounded in experimentation, iteration, and business alignment.

Requirements

• 10+ years of experience in high-growth B2B SaaS marketing , with deep expertise in digital strategy, performance marketing, and marketing operations
• Demonstrated success leading AI-driven digital strategies across global web, SEO, paid, and MarTech ecosystems
• Experience mapping data insights to buyer journeys , driving personalization, sequencing, and conversion
• Proven track record managing multiple external agencies across functions (web, media, SEO, content)
• Strong grasp of SEO/SEM, campaign design, and marketing analytics tied to pipeline and revenue
• Deep knowledge of modern MarTech platforms (e.g., HubSpot, CRM systems, SEMRush, Zoominfo, etc.)
• Skilled in cross-functional influence and collaboration, particularly with GTM, Sales, and Product Marketing
• Strategic thinker with a bias toward action, innovation, and continuous optimization

We understand that experience comes in many forms and that careers are not always linear. If you don't meet every requirement in this posting, we still encourage you to apply.

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR , have a valid Canadian work permit.

**Work Location:**
Surrey, British Columbia, Canada
**Hours:**
15
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
**Job Description:**
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a **Customer Experience Associate.** We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
**In this role, you will:**
+ Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
+ Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
+ Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
+ Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
+ Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
+ Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
+ Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
+ Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Job Requirements:**
+ High School diploma and/or 1+ years of relevant experience
+ Undergraduate degree or equivalent is an asset.
+ Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
+ Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
+ A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
+ A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
Burnaby, British Columbia, Canada
**Hours:**
15
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
**Job Description:**
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
**In this role, you will:**
· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Job Requirements:**
· High School diploma and/or 1+ years of relevant experience · Undergraduate degree or equivalent is an asset. · Strong administration, organizational, planning and time management skills to work in a fast-paced environment. · Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. · A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. · A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
Edmonton, Alberta, Canada
**Hours:**
20
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Job Description:
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
In this role, you will:
· Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
· Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
· Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
· Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
· Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
· Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
· Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
· High School diploma and/or 1+ years of relevant experience · Undergraduate degree or equivalent is an asset. · Strong administration, organizational, planning and time management skills to work in a fast-paced environment. · Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. · A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. · A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
Jasper, Alberta, Canada
**Hours:**
15
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.00 - $27.21 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
**Job Description:**
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a **Customer Experience Associate.** We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
**In this role, you will:**
+ Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
+ Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
+ Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
+ Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
+ Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
+ Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
+ Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
+ Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Job Requirements:**
+ High School diploma and/or 1+ years of relevant experience
+ Undergraduate degree or equivalent is an asset.
+ Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
+ Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
+ A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
+ A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
15
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Department Overview:**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
**Job Description:**
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a **Customer Experience Associate** . We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
**In this role, you will:**
+ Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
+ Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
+ Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
+ Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
+ Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
+ Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
+ Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
+ Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Job Requirements:**
+ High School diploma and/or 1+ years of relevant experience
+ Undergraduate degree or equivalent is an asset
+ Strong administration, organizational, planning and time management skills to work in a fast-paced environment
+ Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
+ A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
+ A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.