30 Expert Consultant jobs in Canada

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Role Purpose**
Senior Technical Consultants (TCs) design solutions leveraging best practices and domain expertise to deliver desired outcomes. They define business value and ensure consistent product implementation. By translating requirements into technical specifications and user stories, they align technical needs with business objectives and support change management through adoption strategies and training materials. They stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.
**Key Responsibilities**
+ Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes, and guiding customers on business value.
+ Develop expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
+ Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
+ Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and project challenges as they arise.
+ Participate in workshops with customers to assess current processes and establish future-state processes.
+ Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
+ Provide oversight and unit testing of code developed by partner or customer employees.
+ Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
+ Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
+ Provide feedback to product development to improve the product based on experiences gained with customers.
+ Maintain skills / certifications on ServiceNow Certified Implementation Specialists (CIS) that can include Discovery, Event Management or CMDB Fundamental for ServiceNow OTM product capabilities.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, discovery, CMDB and Service Graphs Connectors.
+ Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
+ Familiarity with virtualization and hypervisors(VMware ESXi, Hyper-V, KVM)
+ Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
+ Experience configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility
+ 8+ years experience as part of a professional services organization; or equivalent education/experience.
+ Controls engineering or OT network security background a plus.
+ Ability to travel up to 50%.
+ Creative with comfort running projects independently.
+ Success driving complex issues through analysis and resolution.
+ Experience working collaboratively.
+ ServiceNow certifications in aligned workflow.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Senior Business Process Consultant (ITAM Expert)
Role Purpose
Senior Business Process Consultants (BPCs) build trusted, long-term relationships with customers by delivering exceptional consulting and managing end-to-end process improvements. Leveraging domain expertise, they contribute to early process design with technical consultants, gather requirements through workshops, and translate them into functional specifications. They analyze workflows for process improvements, implement automation, operations, and business stakeholders to deliver agreed results.
Key Responsibilities
· Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
· Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
· Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
· Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
· Share learnings and new practices across the BPC community.
· Apply ServiceNow knowledge and ITAM (HAM and SAM) domain expertise in customer engagements to provide optimum workflows.
· Design efficient workflows based on ServiceNow HAM and SAM product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
· Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
· Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
· Provide feedback to product development to improve the product based on experiences gained with customers.
· Maintain skills / certifications on ServiceNow Certified Implementation Specialists for SAM and HAM.
Qualifications
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
· Ability to travel up to 50%.
· Industry domain expertise in implementing ITAM solutions in ServiceNow with a focus on Hardware, Software and Enterprise Asset Management. Also having a strong ITAM process background is required.
· Creativity with comfort running projects independently.
· Success driving complex issues through analysis and resolution.
· Experience working collaboratively.
· ServiceNow certifications in aligned workflow.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
Role Purpose
Senior Business Process Consultants (BPCs) build trusted, long-term relationships with customers by delivering exceptional consulting and managing end-to-end process improvements. Leveraging domain expertise, they contribute to early process design with technical consultants, gather requirements through workshops, and translate them into functional specifications. They analyze workflows for process improvements, implement automation, operations, and business stakeholders to deliver agreed results.
Key Responsibilities
· Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
· Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
· Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
· Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
· Share learnings and new practices across the BPC community.
· Apply ServiceNow knowledge and ITAM (HAM and SAM) domain expertise in customer engagements to provide optimum workflows.
· Design efficient workflows based on ServiceNow HAM and SAM product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
· Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
· Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
· Provide feedback to product development to improve the product based on experiences gained with customers.
· Maintain skills / certifications on ServiceNow Certified Implementation Specialists for SAM and HAM.
**To be successful in this role you have:**
Qualifications
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
· Ability to travel up to 50%.
· Industry domain expertise in implementing ITAM solutions in ServiceNow with a focus on Hardware, Software and Enterprise Asset Management. Also having a strong ITAM process background is required.
· Creativity with comfort running projects independently.
· Success driving complex issues through analysis and resolution.
· Experience working collaboratively.
· ServiceNow certifications in aligned workflow
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Company**
Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
**The Team**
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction, and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Sr. Technical Consultant, Risk & Resilience is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Risk & Resilience products based on configuration leading practices - all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
+ Develop solutions for our customers through technical configuration of the Risk & Resilience products
+ Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
+ Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
+ Advise customers in their efforts to take advantage of the ServiceNow Risk & Resilience solutions' standard capabilities in their efforts to improve their Risk & Resilience processes
+ Participate in customer design workshops focused on ServiceNow Platform and Risk & Resilience solution technology
+ Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
+ Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
+ Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
+ Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
+ Develop required workspace components using UIB and otherwise to meet the acceptance criteria
+ Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
+ Juggle multiple and complex projects/initiatives
+ Promoting continuous improvement practices for delivery/engagement materials
+ Supporting specific services sales activities when required
+ Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Up to 50% travel annually, driven by customer needs and internal meetings
**In order to be successful in this role, we need someone who has:**
+ Canadian citizenship
+ Bilingual (English/French) - advanced proficiency in both spoken and written communication
+ Current active ServiceNow certifications:
+ Certified System Administrator (CSA)
+ Certified Implementation Specialist in Risk and Compliance (CIS-RC)
+ At least 5 years of ServiceNow configuration/development experience for complex, highly-capable, technologies - inclusive of integrations
+ At least 3 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems
+ Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
+ Proficiency in ServiceNow scripting and Glide Scripting
+ Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
+ Proven team player and team builder
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.
® We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**The Team**
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Senior Technical Consultant (AI) acts as the functional and technical expert for customer engagement teams, advising clients and configuring ServiceNow AI solutions using best practices. They design and implement AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, relying on strong programming abilities across various languages and frameworks. Their role includes troubleshooting errors, supporting users, and developing solutions for complex use-cases, ultimately delivering impactful AI solutions on the platform.
**What you get to do in this role:**
+ Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
+ Developing solutions specific to user requirements gathered in workshops.
+ Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project.
+ Ensuring that best practices in implementation AI solutions are followed by the organization.
+ Checking and correcting conflicts in data configurations and overlaps.
+ Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
+ Identifying, debugging, and advising on system errors or architecture issues.
**To be successful in this role you have:**
+ At least 5 years of configuration/development experience for complex, highly capable, solutions
+ Maintain at least 1 ServiceNow mainline CIS certifications or ServiceNow Certified Application Developer (CAD) certification
+ Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
+ Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
+ Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
+ Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
+ Strong Javascript skills with practical experience
+ Experience with Self Hosted implementations and/or Domain Separation is a plus
+ Analytical and problem-solving abilities
+ Ability to perform tasks independently
+ Good presentation and report-writing skills
+ Up to 30% travel annually
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. ® We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**The Team**
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Principal Technical Consultant (AI) serves as the functional and technical specialist for customer engagement teams, providing guidance to clients and configuring ServiceNow AI solutions according to established practices. This position is responsible for designing and implementing AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, utilizing programming expertise in multiple languages and frameworks. Duties include troubleshooting issues, assisting users, and developing solutions for complex use cases, with the goal of delivering effective AI implementations on the platform.
**What you get to do in this role:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Devising development plans and strategies while formulating architectures for AI solutions in ServiceNow.
+ Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
+ Developing solutions specific to user requirements gathered in workshops.
+ Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project.
+ Ensuring that best practices in implementation AI solutions are followed by the organization.
+ Act as an SME to solve complex user issues related to AI solutions.
+ Checking and correcting conflicts in data configurations and overlaps.
+ Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
+ Identifying, debugging, and advising on system errors or architecture issues.
**To be successful in this role, we need someone who has:**
+ At least 8 years of configuration/development experience for complex, highly capable, solutions
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Maintain at least 2 ServiceNow mainline CIS certifications
+ Maintain ServiceNow Certified Application Developer (CAD) certification
+ Act as a technical lead on any engagement
+ Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
+ Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
+ Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
+ Experience with data management, database design, and database concepts
+ Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
+ Connect chat, agent chat, and virtual agent configuration and design experience
+ Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
+ Strong Javascript skills with practical experience
+ Experience with Self Hosted implementations and/or Domain Separation is a plus
+ Experience with data management, database design, and database concepts
+ Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
+ Proven team builder with the ability to mentor and develop talent
+ Analytical and problem-solving abilities
+ A keen eye for detail and the ability to spot and fix errors in complex code
+ Ability to perform tasks independently
+ Good presentation and report-writing skills
+ Up to 30% travel annually
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Description

Job Description

Overview

If you're a high-achieving Executive looking to make a meaningful, global impact and elevate human potential, this opportunity is for you.

Become autonomous, work from home, and channel your expertise toward transformative outcomes that empower people and communities worldwidewithout office politics or barriers.

Role at a Glance

- Position: Senior Leader / Executive (Contract, Remote)

- Location: Remote (work from anywhere)

- Type: Contract

- Focus: Build authentic client relationships, deploy proven tools and playbooks, and scale impact globally

- Framework: Outcome-driven, scalable, borderless business model

- Training: Comprehensive onboarding, ongoing mentorship, and peer support

What You'll Do

- Leverage your leadership experience to drive measurable impact for clients worldwide.

- Develop authentic client relationships and deliver tangible business outcomes.

- Apply proven sales/marketing frameworks and scalable playbooks to accelerate growth.

- Collaborate with a global community of peers and mentors to share best practices and continuous learning.

Why This Path Fits Senior Leaders Like You

- Break free from conventional career paths with a borderless, scalable model.

- Use your leadership experience to generate real, measurable outcomes.

- Enjoy autonomy, structured onboarding, ongoing mentorship, and peer support.

What Youll Love About This Role

- Flexible, outcome-driven schedule; work from anywhere.

- Global platform with no territorial restrictions and broad market access.

- Purpose-driven community of high-performing peers focused on growth.

- Practical onboarding and training designed to accelerate your skills.

What We Offer to Accelerate Your Growth

- Robust onboarding plus proven sales/marketing frameworks.

- A dedicated Personal Business Mentor for strategic growth.

- Access to tools, playbooks, and scalable frameworks for impact at scale.

What Were Looking For (Experience & Mindset)

- Senior leader ready to chart a new, meaningful path.

- Energy, optimism, resilience, and a solution-oriented mindset.

- Strong communication skills and a track record of authentic relationship-building.

- Motivation to create client impact with measurable outcomes.

Team & Culture

- A global, high-energy community of peers and mentors committed to growth, collaboration, and continuous learning.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consultant, Advisors & Consulting Services, Performance Analytics
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Provide creative input on projects across a range of industries and problem statements
· Contribute to the development of analytics strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
· Collaborate with Mastercard team to understand clients' needs, agenda, and risks
· Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Team Collaboration & Culture
· Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
· Independently identify trends, patterns, issues, and anomalies in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
· Lead internal and client meetings, and contribute to project management
· Contribute to the firm's intellectual capital
· Receive mentorship from performance analytics leaders for professional growth and development
Qualifications
Basic qualifications
· Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics
· Experience managing clients or internal stakeholders
· Ability to analyze large datasets and synthesize key findings
· Proficiency using data analytics software (e.g., Python, R, SQL, SAS)
· Advanced Word, Excel, and PowerPoint skills
· Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
· Additional data and analytics experience in building, managing, and maintaining database structures, working with data visualization tools (e.g., Tableau, Power BI), or working with Hadoop framework and coding using Impala, Hive, or PySpark
· Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence
· Experience managing tasks or workstreams in a collaborative team environment
· Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
· Relevant industry expertise
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Pay Ranges**
Vancouver, Canada: $86,000 - $129,000 CAD