4,955 Eyewear Sales jobs in Canada
Part-time Sales Associate/Eyewear Stylist - Lakeshore
Posted today
Job Viewed
Job Description
Job Description
Salary:
As a Bailey Nelson Eyewear Stylist, youll play a crucial role with our store teams to deliver the best possible experience to your customers every day. Youll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eyecare industry. Youll be the beacon of exceptional customer experience by demonstrating and embodying our core values in all your daily interactions.
Duties & Responsibilities:
Customer Journey/ Experience:
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Verify insurance coverage and process claims for eligible eyewear purchases.
- Communicate with insurance providers to resolve any issues related to coverage.
- Maintain accurate and up-to-date customer records, including prescription information and purchase history.
Store Operations:
- Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
- Assist in reconciling third-party payments.
- Review newsletter weekly and ensure you execute actions required.
- Collaborate as a team player with the retail team and optometrist.
- Drive performance by understanding and working towards in-store targets and KPIs.
Clinical and Professional Standards:
- Check in and pre-test patients when required.
- Promote the importance of annual eye exams and make recommendations based on prescriptions.
- Where applicable, support remote testing operations for customers & online doctor
- Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
Training & Development:
- Participate in team training and development events for personal and professional growth.
- Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
Product:
- Stays updated on new product launches and provides feedback to the management team.
- Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
- Support store inventory counts and maintain organized backstock.
- Follow planograms for proper store merchandising and stay updated on new product launches.
Skills, Attributes and Experience Required:
- You have at least 1 year experience in retail or customer service role.
- You have strong organisation and time management skills in a retail environment.
- You have good computer literacy.
- You have strong attention to detail and can ensure the minute details are attended to for customers.
- You embrace individuality by being honest and helping people find their look.
- You are always brimming with enthusiasm and positive energy.
- You have good analytical and problem solving skills.
- You are a quick learner and have a basic understanding of optics.
- You are a strong team player and have a unite the business approach to all given tasks.
- You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
- You have excellent communication skills.
- You are flexible and adaptable with your customers needs.
- You always respect different ideas, opinions and personalities.
Ready to take the next step and build the career you want? It starts here.send in your resume now!
Part-time Sales Associate/Eyewear Stylist - Conestoga
Posted today
Job Viewed
Job Description
Job Description
Salary:
As a Bailey Nelson Eyewear Stylist, youll play a crucial role with our store teams to deliver the best possible experience to your customers every day. Youll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eyecare industry. Youll be the beacon of exceptional customer experience by demonstrating and embodying our core values in all your daily interactions.
Duties & Responsibilities:
Customer Journey/ Experience:
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Verify insurance coverage and process claims for eligible eyewear purchases.
- Communicate with insurance providers to resolve any issues related to coverage.
- Maintain accurate and up-to-date customer records, including prescription information and purchase history.
Store Operations:
- Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
- Assist in reconciling third-party payments.
- Review newsletter weekly and ensure you execute actions required.
- Collaborate as a team player with the retail team and optometrist.
- Drive performance by understanding and working towards in-store targets and KPIs.
Clinical and Professional Standards:
- Check in and pre-test patients when required.
- Promote the importance of annual eye exams and make recommendations based on prescriptions.
- Where applicable, support remote testing operations for customers & online doctor
- Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
Training & Development:
- Participate in team training and development events for personal and professional growth.
- Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
Product:
- Stays updated on new product launches and provides feedback to the management team.
- Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
- Support store inventory counts and maintain organized backstock.
- Follow planograms for proper store merchandising and stay updated on new product launches.
Skills, Attributes and Experience Required:
- You have at least 1 year experience in retail or customer service role.
- You have strong organisation and time management skills in a retail environment.
- You have good computer literacy.
- You have strong attention to detail and can ensure the minute details are attended to for customers.
- You embrace individuality by being honest and helping people find their look.
- You are always brimming with enthusiasm and positive energy.
- You have good analytical and problem solving skills.
- You are a quick learner and have a basic understanding of optics.
- You are a strong team player and have a unite the business approach to all given tasks.
- You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
- You have excellent communication skills.
- You are flexible and adaptable with your customers needs.
- You always respect different ideas, opinions and personalities.
Ready to take the next step and build the career you want? It starts here.send in your resume now!
Part-time Sales Associate/Eyewear Stylist - Metrotown
Posted today
Job Viewed
Job Description
Job Description
Salary: $19.00/hour
As a Bailey Nelson Eyewear Stylist, youll play a crucial role with our store teams to deliver the best possible experience to your customers every day. Youll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eyecare industry. Youll be the beacon of exceptional customer experience by demonstrating and embodying our core values in all your daily interactions.
Duties & Responsibilities:
Customer Journey/ Experience:
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Verify insurance coverage and process claims for eligible eyewear purchases.
- Communicate with insurance providers to resolve any issues related to coverage.
- Maintain accurate and up-to-date customer records, including prescription information and purchase history.
Store Operations:
- Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
- Assist in reconciling third-party payments.
- Review newsletter weekly and ensure you execute actions required.
- Collaborate as a team player with the retail team and optometrist.
- Drive performance by understanding and working towards in-store targets and KPIs.
Clinical and Professional Standards:
- Check in and pre-test patients when required.
- Promote the importance of annual eye exams and make recommendations based on prescriptions.
- Where applicable, support remote testing operations for customers & online doctor
- Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
Training & Development:
- Participate in team training and development events for personal and professional growth.
- Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
Product:
- Stays updated on new product launches and provides feedback to the management team.
- Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
- Support store inventory counts and maintain organized backstock.
- Follow planograms for proper store merchandising and stay updated on new product launches.
Skills, Attributes and Experience Required:
- You have at least 1 year experience in retail or customer service role.
- You have strong organisation and time management skills in a retail environment.
- You have good computer literacy.
- You have strong attention to detail and can ensure the minute details are attended to for customers.
- You embrace individuality by being honest and helping people find their look.
- You are always brimming with enthusiasm and positive energy.
- You have good analytical and problem solving skills.
- You are a quick learner and have a basic understanding of optics.
- You are a strong team player and have a unite the business approach to all given tasks.
- You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
- You have excellent communication skills.
- You are flexible and adaptable with your customers needs.
- You always respect different ideas, opinions and personalities.
Ready to take the next step and build the career you want? It starts here.send in your resume now!
Part-time Sales Associate/Eyewear Stylist - Mapleview
Posted today
Job Viewed
Job Description
Job Description
Salary:
As a Bailey Nelson Eyewear Stylist, youll play a crucial role with our store teams to deliver the best possible experience to your customers every day. Youll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eyecare industry. Youll be the beacon of exceptional customer experience by demonstrating and embodying our core values in all your daily interactions.
Duties & Responsibilities:
Customer Journey/ Experience:
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Verify insurance coverage and process claims for eligible eyewear purchases.
- Communicate with insurance providers to resolve any issues related to coverage.
- Maintain accurate and up-to-date customer records, including prescription information and purchase history.
Store Operations:
- Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
- Assist in reconciling third-party payments.
- Review newsletter weekly and ensure you execute actions required.
- Collaborate as a team player with the retail team and optometrist.
- Drive performance by understanding and working towards in-store targets and KPIs.
Clinical and Professional Standards:
- Check in and pre-test patients when required.
- Promote the importance of annual eye exams and make recommendations based on prescriptions.
- Where applicable, support remote testing operations for customers & online doctor
- Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
Training & Development:
- Participate in team training and development events for personal and professional growth.
- Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
Product:
- Stays updated on new product launches and provides feedback to the management team.
- Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
- Support store inventory counts and maintain organized backstock.
- Follow planograms for proper store merchandising and stay updated on new product launches.
Skills, Attributes and Experience Required:
- You have at least 1 year experience in retail or customer service role.
- You have strong organisation and time management skills in a retail environment.
- You have good computer literacy.
- You have strong attention to detail and can ensure the minute details are attended to for customers.
- You embrace individuality by being honest and helping people find their look.
- You are always brimming with enthusiasm and positive energy.
- You have good analytical and problem solving skills.
- You are a quick learner and have a basic understanding of optics.
- You are a strong team player and have a unite the business approach to all given tasks.
- You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
- You have excellent communication skills.
- You are flexible and adaptable with your customers needs.
- You always respect different ideas, opinions and personalities.
Ready to take the next step and build the career you want? It starts here.send in your resume now!
Customer Service
Posted today
Job Viewed
Job Description
We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.
Responsibilities:- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product inquiries, orders, and returns
- Resolve customer complaints and issues with a sense of urgency
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent
If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.
Company Details
Customer Service
Posted today
Job Viewed
Job Description
As part of the GMS family of companies since 2018, Slegg Building Materials has worked to become your first stop for all your building needs. Slegg has been on the job site or helping out around the house since 1947 and is Vancouver Island’s choice for building materials and home improvement products. With multiple locations across Vancouver Island, we are proud of our roots, and we know the hard work and dedication that goes into every one of our customers’ projects. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.
For more information about our family of companies, please visit Slegg Building Materials or
Position Summary
The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials will be provided. The shifts are Tuesday - Saturday, and the wage range is $21.50 - $26 per hour.
Key Responsibilities
- Act as an ambassador of the company with all employees and customers.
- Maintain an emphasis on a safety culture, customer service, and efficiency as top priorities.
- Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices.
- Greet customers warmly and determine problems, orders, or other reasons for calling.
- Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
- Take orders at the sales counter and or over the phone.
- Provide suggestions and recommendations on building products and materials.
- Ability to use company computer systems for order entry.
- Process customer returns.
- Be a source of knowledge and willing to learn about new building materials. Lumber, Roofing, Siding, Insulation, Drywall, Hardware, Retaining Walls, Pavers, Concrete…etc.
- Responsible for communicating stock issues to insure inventory integrity
- Develop product knowledge to assist customers with purchases.
- Maintain product displays on selling floor, assist in keeping product signage/pricing accurate.
- Take pride in your work environment keeping your desk area clean and presentable.
- General housekeeping duties and stocking of merchandise.
- Other duties as assigned by management.
Skills and Qualifications
- Ability to self -manage, show initiative and be comfortable meeting the public.
- Broad knowledge of building supplies and home improvement products is an asset.
- Be a team player, demonstrate attention to detail and have good organizational skills.
- Exceptional computer skills, including Microsoft Office.
- Communicate professionally, both verbally and in writing to coworkers and customers.
- Must be able to multitask.
- Available to work flexible hours including weekends.
- Must be able to quickly communicate solutions if problems occur.
Benefits
- Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided.
- Perks - Company discounts (mobile phone, etc.), training programs and opportunities for career advancement, group events, and more.
If you feel we are a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
We are an equal opportunity employer.
Customer Service / Retail Sales
Posted today
Job Viewed
Job Description
Job Description
You are a motivated individual who loves interacting with people, and building strong relationships based on trust, competence, and knowledge. This passion has made you an exceptional customer service professional. We are CompuSave Computers ( , and for the past 15 years we’ve been in the business of providing the technical products & support, office supplies and office services that our customers need. From computers and tablets, to mailing supplies and writing instruments, to copy and laminating services, we’ve got it covered. That’s where you come in. We’re looking for a dedicated and professional Customer Service Representative who will build great relationships with our clientele and help us continue to be the go-to provider for all their business and technology needs. Customer Service Representative As our new CSR, you will be the first point of contact for the majority of our customers. You’ll be responsible for delivering best in class customer service for both internal and external customers, and for supporting the enhancement of customer experience with the company. You are helpful and driven, always making sure to follow through on requests, and guarantee that the job is done right. You look for ways to improve the way the store operates. You don't wait to be told what to do, rather you’re busy finding ways to pitch in. You’re also technically inclined, able to navigate a computer with ease – including being skilled with Microsoft Word, Publisher and Outlook. You easily adapt to new software and quickly retain knowledge of newly introduced computer programs. You’re a great communicator, positive and friendly, and know how to create a welcoming atmosphere for anyone who enters the store. Practically speaking, you will: * Assist clients with office product purchases, including exploring best options to fit their needs. * Provide office services to clients, such as print/copy/scan/fax services, laminating, custom stamps, etc. * Fulfill orders received through our online store, email or by phone for ins-tore or curbside pickup, shipping or delivery. * Communicate with clients through phone, email, texting and website chat. * Maintain inventory by ordering and receiving products and displaying products. * Perform light accounting, data entry and cash handling. * Create store signage and in-store advertising. * Obtain problem descriptions from clients that bring in computers for repair. Working @ Compusave Computers This is a full-time, permanent position with a starting salary of $16-$20/hour, commensurate with experience. Our store is open Monday to Saturday, and you’ll always work five of those six days. You will be compensated for using your personal vehicle to deliver office products to our external customers, so you need to have a reliable vehicle and a valid driver’s license. We’re a small company, and we’re passionate about what we do. If you’re looking to build or continue your career in a place where you can make a real, meaningful contribution, and you have the following qualifications, we’d love to hear from you. Qualifications * Outstanding customer service skills with an approachable and honest character * Previous experience in customer service and retail sales roles * Genuine interest in office products and technology * Confident with general computer using including being competent with Microsoft Word, Publisher and Outlook * Ability to retain knowledge of newly introduced computer programs * Some knowledge of QuickBooks desktop version * A valid driver’s license and clean driving record * High school diploma or equivalent How to Apply Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application. We will review applications as they are received and look forward to hearing from you.
Be The First To Know
About the latest Eyewear sales Jobs in Canada !
Part-time Sales Associate/Eyewear Stylist - Southgate Centre
Posted today
Job Viewed
Job Description
Job Description
Salary:
As a Bailey Nelson Eyewear Stylist, youll play a crucial role with our store teams to deliver the best possible experience to your customers every day. Youll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eyecare industry. Youll be the beacon of exceptional customer experience by demonstrating and embodying our core values in all your daily interactions.
Duties & Responsibilities:
Customer Journey/ Experience:
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Verify insurance coverage and process claims for eligible eyewear purchases.
- Communicate with insurance providers to resolve any issues related to coverage.
- Maintain accurate and up-to-date customer records, including prescription information and purchase history.
Store Operations:
- Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
- Assist in reconciling third-party payments.
- Review newsletter weekly and ensure you execute actions required.
- Collaborate as a team player with the retail team and optometrist.
- Drive performance by understanding and working towards in-store targets and KPIs.
Clinical and Professional Standards:
- Check in and pre-test patients when required.
- Promote the importance of annual eye exams and make recommendations based on prescriptions.
- Where applicable, support remote testing operations for customers & online doctor
- Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
Training & Development:
- Participate in team training and development events for personal and professional growth.
- Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
Product:
- Stays updated on new product launches and provides feedback to the management team.
- Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
- Support store inventory counts and maintain organized backstock.
- Follow planograms for proper store merchandising and stay updated on new product launches.
Skills, Attributes and Experience Required:
- You have at least 1 year experience in retail or customer service role.
- You have strong organisation and time management skills in a retail environment.
- You have good computer literacy.
- You have strong attention to detail and can ensure the minute details are attended to for customers.
- You embrace individuality by being honest and helping people find their look.
- You are always brimming with enthusiasm and positive energy.
- You have good analytical and problem solving skills.
- You are a quick learner and have a basic understanding of optics.
- You are a strong team player and have a unite the business approach to all given tasks.
- You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
- You have excellent communication skills.
- You are flexible and adaptable with your customers needs.
- You always respect different ideas, opinions and personalities.
Ready to take the next step and build the career you want? It starts here.send in your resume now!
Part-time Sales Associate/Eyewear Stylist - Willowbrook Mall
Posted today
Job Viewed
Job Description
Job Description
Salary: $18.75/hour
As a Bailey Nelson Eyewear Stylist, youll play a crucial role with our store teams to deliver the best possible experience to your customers every day. Youll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eyecare industry. Youll be the beacon of exceptional customer experience by demonstrating and embodying our core values in all your daily interactions.
Duties & Responsibilities:
Customer Journey/ Experience:
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Verify insurance coverage and process claims for eligible eyewear purchases.
- Communicate with insurance providers to resolve any issues related to coverage.
- Maintain accurate and up-to-date customer records, including prescription information and purchase history.
Store Operations:
- Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
- Assist in reconciling third-party payments.
- Review newsletter weekly and ensure you execute actions required.
- Collaborate as a team player with the retail team and optometrist.
- Drive performance by understanding and working towards in-store targets and KPIs.
Clinical and Professional Standards:
- Check in and pre-test patients when required.
- Promote the importance of annual eye exams and make recommendations based on prescriptions.
- Where applicable, support remote testing operations for customers & online doctor
- Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
Training & Development:
- Participate in team training and development events for personal and professional growth.
- Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
Product:
- Stays updated on new product launches and provides feedback to the management team.
- Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
- Support store inventory counts and maintain organized backstock.
- Follow planograms for proper store merchandising and stay updated on new product launches.
Skills, Attributes and Experience Required:
- You have at least 1 year experience in retail or customer service role.
- You have strong organisation and time management skills in a retail environment.
- You have good computer literacy.
- You have strong attention to detail and can ensure the minute details are attended to for customers.
- You embrace individuality by being honest and helping people find their look.
- You are always brimming with enthusiasm and positive energy.
- You have good analytical and problem solving skills.
- You are a quick learner and have a basic understanding of optics.
- You are a strong team player and have a unite the business approach to all given tasks.
- You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
- You have excellent communication skills.
- You are flexible and adaptable with your customers needs.
- You always respect different ideas, opinions and personalities.
Ready to take the next step and build the career you want? It starts here.send in your resume now!
Part-time Sales Associate/Eyewear Stylist - CrossIron Mills
Posted today
Job Viewed
Job Description
Job Description
Salary:
As a Bailey Nelson Eyewear Stylist, youll play a crucial role with our store teams to deliver the best possible experience to your customers every day. Youll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eyecare industry. Youll be the beacon of exceptional customer experience by demonstrating and embodying our core values in all your daily interactions.
Duties & Responsibilities:
Customer Journey/ Experience:
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Verify insurance coverage and process claims for eligible eyewear purchases.
- Communicate with insurance providers to resolve any issues related to coverage.
- Maintain accurate and up-to-date customer records, including prescription information and purchase history.
Store Operations:
- Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
- Assist in reconciling third-party payments.
- Review newsletter weekly and ensure you execute actions required.
- Collaborate as a team player with the retail team and optometrist.
- Drive performance by understanding and working towards in-store targets and KPIs.
Clinical and Professional Standards:
- Check in and pre-test patients when required.
- Promote the importance of annual eye exams and make recommendations based on prescriptions.
- Where applicable, support remote testing operations for customers & online doctor
- Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
Training & Development:
- Participate in team training and development events for personal and professional growth.
- Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
Product:
- Stays updated on new product launches and provides feedback to the management team.
- Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
- Support store inventory counts and maintain organized backstock.
- Follow planograms for proper store merchandising and stay updated on new product launches.
Skills, Attributes and Experience Required:
- You have at least 1 year experience in retail or customer service role.
- You have strong organisation and time management skills in a retail environment.
- You have good computer literacy.
- You have strong attention to detail and can ensure the minute details are attended to for customers.
- You embrace individuality by being honest and helping people find their look.
- You are always brimming with enthusiasm and positive energy.
- You have good analytical and problem solving skills.
- You are a quick learner and have a basic understanding of optics.
- You are a strong team player and have a unite the business approach to all given tasks.
- You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
- You have excellent communication skills.
- You are flexible and adaptable with your customers needs.
- You always respect different ideas, opinions and personalities.
Ready to take the next step and build the career you want? It starts here.send in your resume now!