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54 Fairmont Hotels Resorts jobs in Canada

Guest Services Leader

Nanton, Alberta Pilot Company

Posted 2 days ago

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Job Description

**Company Description**
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $16.85 - $21.25 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Weekly Pay
+ RRSP (for Full Time Employees)
+ Extended Health Care Benefits (for Full Time Employees)
+ AD&D Insurance (for Full Time Employees)
+ Life Insurance (for Full Time Employees)
+ Adoption Assistance
+ Tuition Reimbursement
+ Extensive Training Program
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Guest Services Leader

Shuniah, Ontario Pilot Company

Posted 4 days ago

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Job Description

**Company Description**
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
**Job Description**
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $18.85 - $23.80 / hour
**Qualifications**
+ Previous experience or working knowledge of retail operations
+ Incredible customer service skills & the ability to help maintain a customer focused culture
+ Must be proficient with a calculator, computer, and other equipment
+ Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
+ Must be able to work a flexible schedule of nights, days, weekends, and holidays
+ Background check is required
**Additional Information**
+ Fuel Discount
+ Weekly Pay
+ RRSP (for Full Time Employees)
+ Extended Health Care Benefits (for Full Time Employees)
+ AD&D Insurance (for Full Time Employees)
+ Life Insurance (for Full Time Employees)
+ Adoption Assistance
+ Tuition Reimbursement
+ Extensive Training Program
This advertiser has chosen not to accept applicants from your region.

Guest Services Agent

Vancouver, British Columbia Marriott

Posted 18 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada, V6E 4R5VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $25.48-$31.85 per hour
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Guest services manager

Edmonton, Alberta Edmonton Hotel and Convention Centre]

Posted 2 days ago

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Job Description

Overview Languages

English

Education Experience On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks
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Guest Services Manager

Calgary, Alberta Tommy Gun's Original Barbershop

Posted today

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Job Description

Job Description

Exciting Opportunity: Join our Team at Tommy Gun's Calgary!

Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial role of a Guest Services Manager . We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate individuals who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors.


Position: Guest Services Manager

Work Term: Full-time

Location: Beacon Hill - Calgary

Wage: starting at $18 per hour, PLUS Manager's bonus.

* With a minimum of 1 year experience in a barbershop/hair salon*

Benefits

  • Clean, safe, and positive work environment
  • Immerse yourself in a fun, busy, and friendly atmosphere with a positive company culture
  • Opportunities for growth and career advancement
  • Enjoy a staff discount on our large product selection
  • Be a part of an amazing clientele who appreciate the Tommy Gun's experience

Requirements to Thrive with Us:

  • Exceptional Customer Service Skills - can you go above and beyond for every guest, every time
  • Master excellent written and verbal communication skills—be the voice that answers emails and phone calls, manages service queues, and supports your team
  • Thrive in a fast-paced environment, showcasing exceptional time-management and multitasking abilities
  • Bring familiarity with visual merchandising and product inventory (an asset!)
  • Bonus points for experience in a salon, barbershop, or spa
  • Let your outgoing and fun personality shine through!

Who We Are:

At Tommy Gun’s we believe that there’s nothing greater than The Fresh Cut Feeling; running your hands across your face after having a hot towel shave or the smile you get when you know your Barber or Stylist has nailed your look.

Our commitment to an unparalleled Tommy Gun’s experience extends beyond our customers; we want YOU to love where you work. Because when our team is happy, everyone's happy.

Your journey to a fulfilling career with Tommy Gun’s begins here. Unleash your skills, embrace our culture, and let work be the place where you can truly be yourself.

Learn more about Tommy Gun's:

Locally Owned and Operated ~ Elevate Your Career with Tommy Gun’s. Apply Today!

This advertiser has chosen not to accept applicants from your region.

Guest Services Agent

Sudbury, Ontario Horizon North

Posted today

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Job Description

Job Description

Job Description

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?
Based in a world class Horizon North camp facility, the regular shift for this position is 14 days on and 14 days off, with 11-hour workdays. Transportation is provided to site from a pickup point in Sudbury or Timmins.

The Guest Services Agent  goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting guests as needed. 

Your work will include:

  • Welcoming and providing introductory information to clients
  • Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
  • Allocating guests rooms and issuing room keys and cards
  • Managing the check-in, check-out process for clients
  • Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
  • Providing information about the camp, its rules and policies as well as soliciting client feedback
  • Assisting in the review of various paperwork such as safety documents and site related maintenance
  • Assisting in the completion of reports

WHAT’S IN IT FOR YOU?

  • Enjoy excellent work-life balance with a 14 days on/14 days off rotation.
  • Extended health and dental benefits.
  • Whereas other companies are downsizing, we are growing!
  • Be #1 on day 1 by joining an industry leader.

Follow Horizon North on Facebook, LinkedIn, and Twitter.

Qualifications

WHO ARE WE LOOKING FOR?

  • Completion of post-secondary education in Hospitality or Business Administration is an asset.
  • Minimum of 1 year hotel guest service agent and/or administrative experience is an asset
  • Minimum of 6 months experience in a remote lodge setting is an asset
  • Intermediate proficiency with MS Office suite and any Property Management software - knowledge of Nomadis software is considered an asset
  • Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)


Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

This advertiser has chosen not to accept applicants from your region.

Guest Services Associate

Kitimat, British Columbia MasterBUILT Hotels Ltd.

Posted today

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Job Description

Job Description

Salary: $19.50/hour

MasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canadas 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.


Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).


Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtels rapid growth is backed by the strength of MasterBUILT Hotels commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:
GUEST SERVICES ASSOCIATE

Microtel Inn & Suites by Wyndham Kitimat, BC

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a full-time position.

RESPONSIBILITIES:

  • Perform check-ins and checkouts, paying special attention to accuracy and detail
  • Ensure each guest has received exceptional service
  • Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
  • Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
  • Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
  • Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
  • Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
  • Maintain cleanliness of workspace
  • Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest serviceand guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

QUALIFICATIONS:

Experience Required

  • 1-2 years of experience in a customer service-oriented role
  • Previous hospitality experience an asset
  • Familiar with general office equipment such as photocopiers, scanners etc.


Mission Critical Competencies

  • Ability to demonstrate being a team player
  • Excellent communication and interpersonal skills
  • A fun, positive attitude with a sense of humour

Desired Education

  • A High School Diploma or GED required


WORKING CONDITIONS:

  • May be required to work early morning, late evening and weekend shifts
  • Fun work environment, committed to realizing all of our core Pillars


MASTERBUILT OFFERS:

  • A compensation package that provides incentives and rewards performance
  • A flexible benefits package that supports various personal/family situations and work environments
  • A rewarding corporate culture that fosters a positive team and family spirit
  • A cooperative management team that is strategic and forward thinking
  • A fast paced environment with opportunities for advancement

TO APPLY:

Please apply online at
We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

This advertiser has chosen not to accept applicants from your region.
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Guest Services Agent

Gogama, Ontario Horizon North

Posted today

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Job Description

Job Description

Job Description

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?
Based in a world class Horizon North camp facility, the regular shift for this position is 14 days on and 14 days off, with 11-hour workdays. Transportation is provided to site from a pickup point in Sudbury or Timmins.

The Guest Services Agent  goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting guests as needed. 

Your work will include:

  • Welcoming and providing introductory information to clients
  • Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
  • Allocating guests rooms and issuing room keys and cards
  • Managing the check-in, check-out process for clients
  • Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
  • Providing information about the camp, its rules and policies as well as soliciting client feedback
  • Assisting in the review of various paperwork such as safety documents and site related maintenance
  • Assisting in the completion of reports

WHAT’S IN IT FOR YOU?

  • Enjoy excellent work-life balance with a 14 days on/14 days off rotation.
  • Extended health and dental benefits.
  • Whereas other companies are downsizing, we are growing!
  • Be #1 on day 1 by joining an industry leader.

Follow Horizon North on Facebook, LinkedIn, and Twitter.

Qualifications

WHO ARE WE LOOKING FOR?

  • Completion of post-secondary education in Hospitality or Business Administration is an asset.
  • Minimum of 1 year hotel guest service agent and/or administrative experience is an asset
  • Minimum of 6 months experience in a remote lodge setting is an asset
  • Intermediate proficiency with MS Office suite and any Property Management software - knowledge of Nomadis software is considered an asset
  • Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)


Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

This advertiser has chosen not to accept applicants from your region.

Guest Services Representative

Niagara Falls, Ontario Ripley Entertainment Inc

Posted today

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Job Description

Job Summary:

Ticket Sellers are the first point-of-contact for guests wishing to seek entry to the Attraction. Provide excellent guest service to ensure that all guests have the best experience while visiting our attraction. This is a sales position that offers base hourly wages plus commission for up-selling tickets for all of Ripley’s Niagara attractions.

Responsibilities:

  • Actively sell admission tickets and combo packages to guests
  • Be knowledgeable about all Ripley’s Attractions
  • Greet guests and engage in conversation by interacting with guests to make a lasting impression
  • Handle high levels of point-of-sale transactions
  • Proficiency in cash handling
  • Perform light cleaning duties to maintain a tidy workstation
  • Stock and organize retail merchandise as required
  • Act as a team player and assist where needed
  • All other duties as required

Qualifications:

  • Previous customer service/sales experience preferred
  • Strong aggressive sales skills
  • Excellent communication skills
  • Ability to multi-task in a fast-paced environment
  • Able to meet sales targets
  • Flexible work schedule

Ripley’s Niagara Falls

Jim Pattison Entertainment Ltd.

4983 Clifton Hill Niagara Falls.

Ontario, Canada L2G 3N5

Telephone: Fax:

E-mail: website:

This advertiser has chosen not to accept applicants from your region.

Guest Services Agent

Portage La Prairie, Manitoba Canad Inns

Posted today

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Job Description

Job Description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Important Notice: This position is located in Portage la Prairie, MB .

Responsibilities:

  • Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
  • Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
  • Handle incoming customer reservations and process them efficiently.
  • Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
  • Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
  • All other duties as assigned.

Qualifications:

  • Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
  • A positive attitude and strong work ethic.
  • Flexibility to work shifts, including evenings, weekends, and holidays.

Our benefits to support your success:

  • Employee Canadvantage Rewards Program.
  • Employee Discounts, including meal, room rates, and more!
  • Educational Scholarships and financial assistance.
  • Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns:

Canad Inns is Manitobas premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.


This advertiser has chosen not to accept applicants from your region.
 

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