387 Field Operations jobs in Canada

Job Description

Company Profile: 

• We are a multi million dollar company in Toronto that has been in business 30 years.  We are one of the top entrepreneurial trades company in the country.  We are growing at phenomenal rates and looking for the right individual to take us to the next level. 
• Our purpose is to "Paint Homeowners' Dreams'.  
• We value teamwork, grit, determination, gratitude, humbleness, positive minded, tenacity, and passion to change homeowners' lives.
• If you have ever managed at a credit union is a plus, please mention it in your cover letter.  

Field Operations Manager Job Responsibilities:

• In charge of job fulfillment from the time a job is sold, until its completed and paid if full. 
• Oversee all day-to-day company field operations.
• In charge of all scheduling of the day to day crews to maximize the entire production team. 
• Define and implement operations strategy, structure, and processes.
• Manage the monthly, quarterly, and annual budgeting process as it pertains to all field operations and gross profits.
• Monitor performance to proactively identify efficiency issues and propose solutions in order to maximize gross profits.
• Maintain a working knowledge of all phases of field operations.
• Coordinate support to field operations throughout the business.
• Interview, hire, fire, train, and mentor the painters, crew leaders, scheduling, and anyone else related to the field management team.
• Be in charge of all client relations including complaints, online reviews, and regular check ins. 
• Provide regular performance updates to the executive leadership team and CEO.
• This is NOT a 9 to 5 job.  You will be asked to work nights and weekends in order to git r done, particularly during our busy season from April to October. 
• This is a tough business that requires a high degree of thick skin and ability to cut the chase, in order to GSD.  

Field Operations Manager Qualifications/Skills:

• Proven track record as a team leader with an understanding of management practices
• Demonstrated project and budget management skills
• Strong business acumen with a broad understanding of fundamental business principles
• Analytical problem-solving skills with an impeccable attention to detail
• Ability to set overall strategy and drive process improvement
• Excellent oral and written communication skills
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
• Proficiency in Microsoft Office (Outlook, Excel) and CRM management

Education and Experience Requirements:

• Bachelor’s degree in business, accounting, finance, or a related field
• MBA, MAC or equivalent graduate degree preferred
• 5-10 years supervisory experience in operations or related field
• Multi-team management experience
• Previous P&L responsibility and knowledge a must  

Bonus and performance reviews will be based on: 

1. Maintaining our desired gross profits percentages
2. Hitting our production output numbers
3. Hitting out specified number of online client reviews, and minimizing bad reviews.
    

Salary and Compensation: 

• $70-80k base salary based on experience and performance + incentives to get $100k+ 
• Participate in a medical benefit plan once upon completion of a 90 day trial.

Job Description

Shack Shine is looking for a Field Operations Manager to join our growing team! As part of the Field Operations department, you will help existing Franchise Partners reach operational excellence! The incumbent will assist, guide, and coach existing Franchise Partners in driving all aspects of their business - sales and marketing, strategic business planning, support & development, scaling, etc

We are looking for someone with high business acumen and Franchise experience and must be able to travel up to 50% as needed. Shack Shine is an exciting, fast-growing House detailing franchise - a part of O2E Brands, the parent company of the hugely successful 1-800-GOT-JUNK? franchise.

When we say It’s All About People, we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility, we anticipate that you will be in the office 25% of time.

? A DAY IN THE LIFE

• Accountable for driving overall top-line revenue growth for their portfolio of Franchise Partners
• Lead consistent and effective Goal Setting & Review (GS&R) for your Franchise Partners
• Assist Field Operations teams in identifying key KPIs to be used for annual goal setting implementation of key brand initiatives, processes, and projects as determined in the annual strategy planning process
• Partner and build long-term relationships with Franchise Partners and identify business growth opportunities
• Implement programs and promotions in support of department objectives
• Provide monthly and quarterly reviews covering system performance, etc.
• Conduct an annual business strategy session with Franchise Partners through the development of their Business Plan and long-term goals
• Conduct regular field visits to each Franchise Partner
• Provide guidance to team members to professionally handle any customer needs and solutions, as well as coach brand compliance to maintain consistency throughout the system

? WHAT YOU BRING TO THE TABLE

• Must be independent and self-motivated and able to travel up to 50%
• Bachelor Degree / Diploma in Business, Business Administration, or similar, a strong asset
• 5 + years of experience as a Field Operations Manager - or similar within a service-oriented, franchise environment
• Must have proven business operations experience with a demonstrated track record of impacting and implementing business-best practices
• Must demonstrate a high-level of business acumen, including business planning, forecasting, and analysis skills
• Must have proven leadership abilities leading and/or partnering with multiple stakeholders
• Must have a strong ability to achieve goals through direct and indirect influence and collaboration
• Must have strategic thinking and strong business acumen to help develop a vision for the portfolio
• Must have the mindset of a Coach, a Thinker, and a Doer, with a high level of adaptability
• Must have a high-level growth coaching aptitude with ability to reverse complacency and plan strategically
• Must have strong administrative and people skills, including business planning and analysis
• Must have clear and concise communication skills
• Must be competent at reviewing metrics and interpreting performance indicators

? COMPENSATION & BENEFITS

• Salary is $80,000 to $90,000 per annum (The actual salary offered will be commensurate with education, experience, and internal parity).
• The Total Compensation Package includes Extended Health and dental. Focus on your development through our professional development programs. Enjoy a variety of health and wellness initiatives, including access to gym facilities at our corporate head office. Speak to us to learn more about what we offer.

? HYBRID WORK ENVIRONMENT

We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility, we anticipate that you will come into the office one to two times per month.

? THE HIRING PROCESS

• Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
• Interviews – We know this is as big of a decision for you as it is for us, which is why our interview process is designed to be both engaging and transparent.
• References & Background Check
• We use audio recording transcription for our interview practices ?

? ABOUT US

• O2E Brands has been named one of Canada’s Best Workplaces 14 times and made Newsweek’s top 100 list of “Most Loved Workplaces” at #14, the only Canadian company!
• Check out our culture on (YouTube) & social media!
• We value diversity and inclusivity—accommodations available upon request.

️ Ready to take your career to the next level? Apply today! ?

#ShackShine

Job Description

Shack Shine is looking for a Field Operations Manager to join our growing team! As part of the Field Operations department, you will help existing Franchise Partners reach operational excellence! The incumbent will assist, guide, and coach existing Franchise Partners in driving all aspects of their business - sales and marketing, strategic business planning, support & development, scaling, etc

We are looking for someone with high business acumen and Franchise experience and must be able to travel up to 50% as needed. Shack Shine is an exciting, fast-growing House detailing franchise - a part of O2E Brands, the parent company of the hugely successful 1-800-GOT-JUNK? franchise.

When we say It’s All About People, we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility, we anticipate that you will be in the office 25% of time.

? A DAY IN THE LIFE

• Accountable for driving overall top-line revenue growth for their portfolio of Franchise Partners
• Lead consistent and effective Goal Setting & Review (GS&R) for your Franchise Partners
• Assist Field Operations teams in identifying key KPIs to be used for annual goal setting implementation of key brand initiatives, processes, and projects as determined in the annual strategy planning process
• Partner and build long-term relationships with Franchise Partners and identify business growth opportunities
• Implement programs and promotions in support of department objectives
• Provide monthly and quarterly reviews covering system performance, etc.
• Conduct an annual business strategy session with Franchise Partners through the development of their Business Plan and long-term goals
• Conduct regular field visits to each Franchise Partner
• Provide guidance to team members to professionally handle any customer needs and solutions, as well as coach brand compliance to maintain consistency throughout the system

? WHAT YOU BRING TO THE TABLE

• Must be independent and self-motivated and able to travel up to 50%
• Bachelor Degree / Diploma in Business, Business Administration, or similar, a strong asset
• 5 + years of experience as a Field Operations Manager - or similar within a service-oriented, franchise environment
• Must have proven business operations experience with a demonstrated track record of impacting and implementing business-best practices
• Must demonstrate a high-level of business acumen, including business planning, forecasting, and analysis skills
• Must have proven leadership abilities leading and/or partnering with multiple stakeholders
• Must have a strong ability to achieve goals through direct and indirect influence and collaboration
• Must have strategic thinking and strong business acumen to help develop a vision for the portfolio
• Must have the mindset of a Coach, a Thinker, and a Doer, with a high level of adaptability
• Must have a high-level growth coaching aptitude with ability to reverse complacency and plan strategically
• Must have strong administrative and people skills, including business planning and analysis
• Must have clear and concise communication skills
• Must be competent at reviewing metrics and interpreting performance indicators

? COMPENSATION & BENEFITS

• Salary is $80,000 to $90,000 per annum (The actual salary offered will be commensurate with education, experience, and internal parity).
• The Total Compensation Package includes Extended Health and dental. Focus on your development through our professional development programs. Enjoy a variety of health and wellness initiatives, including access to gym facilities at our corporate head office. Speak to us to learn more about what we offer.

? HYBRID WORK ENVIRONMENT

We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility, we anticipate that you will come into the office one to two times per month.

? THE HIRING PROCESS

• Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
• Interviews – We know this is as big of a decision for you as it is for us, which is why our interview process is designed to be both engaging and transparent.
• References & Background Check
• We use audio recording transcription for our interview practices ?

? ABOUT US

• O2E Brands has been named one of Canada’s Best Workplaces 14 times and made Newsweek’s top 100 list of “Most Loved Workplaces” at #14, the only Canadian company!
• Check out our culture on (YouTube) & social media!
• We value diversity and inclusivity—accommodations available upon request.

️ Ready to take your career to the next level? Apply today! ?

#ShackShine

Job Description

Benefits:

• Dental insurance
• Health insurance
• Profit sharing

• Contract Retention maintaining and improving job quality so clients renew year after year.
  
  
• Employee Retention building a positive culture that keeps staff motivated and committed.
  
  

• Conduct weekly meetings with foremen; coach on leadership, quality, and efficiency.
  
  
• Ensure site surveys, monthly reports, and customer communications are completed on schedule.
  
  
• Work closely with foremen to maintain standards and resolve issues before they escalate.
  
  
• Partner with the Director of Operations on scheduling, hiring, and contract renewals while focusing primarily on field execution.
  
  
• Enforce safety, proper tool care, and accountability on all sites.
  
  
• Oversee resolution of first-level customer complaints with photo proof and timely follow-up.
  
  

• Landscape experience not required must be willing to learn through hands-on field training.
  
  
• Strong leadership, accountability, and people management skills.
  
  
• Proven ability to coach, motivate, and retain staff.
  
  
• High standards for quality, safety, and customer service.
  
  

Job Description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

The Field Operations Manager – Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools

Primary Objectives of the Field Operations Manager

• Primary point of contact for CSN Licensees in the designated Ontario region

1. Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.

• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:

1. Overall business growth and performance
2. Performance on insurance programs
3. Utilization of vendors, marketing programs, software, training, and other components of the CSN System
4. New and upcoming CSN initiatives
5. Review of outstanding issues and / or new issues, including non-urgent issues.
6. Identification of one or two strategic action items and expected timing

• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.

1. Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.

• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.

1. Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.

• Build and support licensee training

1. Develop content and record micro trainings

• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:

1. Cases and action items more than 30 days old
2. Challenges engaging with stores.
3. KPI performance vs. targets

Requirements

Qualifications: Education and Technical skills

• Minimum 5 years of management experience in the collision repair industry
• Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset.
• Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
• Must always have a valid driver’s license.
  

Travel requirements

• While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, attend training meetings.
• In person meeting with CSN Licensee are expected to represent 40%-50% of the employees time with 20 – 30 days per year requiring overnights.
• Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)
  

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop and manage your career path.
  

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

Job Description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

The Field Operations Manager – Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools

Primary Objectives of the Field Operations Manager

• Primary point of contact for CSN Licensees in the Ontario region

1. Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.

• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:

1. Overall business growth and performance
2. Performance on insurance programs
3. Utilization of vendors, marketing programs, software, training, and other components of the CSN System
4. New and upcoming CSN initiatives
5. Review of outstanding issues and / or new issues, including non-urgent issues.
6. Identification of one or two strategic action items and expected timing

• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.

1. Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.

• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.

1. Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.

• Build and support licensee training

1. Develop content and record micro trainings

• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:

1. Cases and action items more than 30 days old
2. Challenges engaging with stores.
3. KPI performance vs. targets

Requirements

Qualifications: Education and Technical skills

• Minimum 5 years of management experience in the collision repair industry
• Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset.
• Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
• Must always have a valid driver’s license.
  

Travel requirements

• While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, attend training meetings.
• In person meeting with CSN Licensee are expected to represent 40%-50% of the employees time with 20 – 30 days per year requiring overnights.
• Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)
  

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop and manage your career path.
  

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

Job Description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

The Field Operations Manager – Southern Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools

Primary Objectives of the Field Operations Manager

• Primary point of contact for CSN Licensees in the Ontario region

1. Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.

• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:

1. Overall business growth and performance
2. Performance on insurance programs
3. Utilization of vendors, marketing programs, software, training, and other components of the CSN System
4. New and upcoming CSN initiatives
5. Review of outstanding issues and / or new issues, including non-urgent issues.
6. Identification of one or two strategic action items and expected timing

• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.

1. Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.

• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.

1. Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.

• Build and support licensee training

1. Develop content and record micro trainings

• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:

1. Cases and action items more than 30 days old
2. Challenges engaging with stores.
3. KPI performance vs. targets

Requirements

Qualifications: Education and Technical skills

• Minimum 5 years of management experience in the collision repair industry
• Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset.
• Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
• Must always have a valid driver’s license.
  

Travel requirements

• While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, attend training meetings.
• In person meeting with CSN Licensee are expected to represent 40%-50% of the employees time with 20 – 30 days per year requiring overnights.
• Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)
  

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop and manage your career path.
  

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

Job Description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

he Field Operations Manager – Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools

Primary Objectives of the Field Operations Manager

• Primary point of contact for CSN Licensees in the designated Ontario region

1. Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.

• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:

1. Overall business growth and performance
2. Performance on insurance programs
3. Utilization of vendors, marketing programs, software, training, and other components of the CSN System
4. New and upcoming CSN initiatives
5. Review of outstanding issues and / or new issues, including non-urgent issues.
6. Identification of one or two strategic action items and expected timing

• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.

1. Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.

• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.

1. Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.

• Build and support licensee training

1. Develop content and record micro trainings

• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:

1. Cases and action items more than 30 days old
2. Challenges engaging with stores.
3. KPI performance vs. targets

Requirements

Qualifications: Education and Technical skills

• Minimum 5 years of management experience in the collision repair industry
• Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset.
• Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
• Must always have a valid driver’s license.
  

Travel requirements

• While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, attend training meetings.
• In person meeting with CSN Licensee are expected to represent 40%-50% of the employees time with 20 – 30 days per year requiring overnights.
• Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)
  

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop and manage your career path.
  

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.