4,112 Field Support jobs in Canada

Job Description

Field Service Computer Technician - Client-Site Support A&R Solutions Position overview: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field Service Computer Technicians serve as the primary contact for IT support and represent the face of A&R Solutions to customers. This position will be providing support to our clients in the Burlington/St. St. Catharines region This is an entry level position, and we encourage new college and university graduates to apply!   Job Scope and Impact: The Field Service Computer Technician has a key role within the Customer Support Group. The role is responsible for effectively responding to, and managing, IT operations across a localized customer base, for which the Field Service Computer Technician is responsible. The position is essential for ensuring that the technology used by client organizations is operating efficiently and effectively. Issues are to be resolved promptly and professionally.   What we offer: * Minimum 1 week per year in IT training provided. * Overtime opportunities (employee option). * Full Benefits after 3 months. * Mileage reimbursement for travel.   Key Responsibilities: * Provide technical support and assistance to end-users. * Diagnose and resolve both hardware and software issues. * Install and configure new hardware including PCs, laptops, and printers. * Maintain functionality of RMM and Antivirus software. * Conduct regular system and security maintenance and updates. * Onboard and offboard end-users as required. * Escalate out-of-scope issues to appropriate department or management in a timely manner. * Work with networking team to support firewall, switches, internet, and wireless devices. * Work with infrastructure team to support server, SaaS, and security framework. * Document work performed through internal ticketing system; ensure site documentation is accurate and up to date. * Ongoing training of new technologies.    Qualifications: * Do you have 1-2 years of experience * Strong technical knowledge of computer hardware and software. * Proficiency with Windows operating systems. * Ability to configure Microsoft Office and 365 software. * Ability to support both domain and workgroup environments. * Working knowledge of computer networking. * Ability to work independently and as part of a team. * Ability to prioritize and manage multiple tasks. * Experience working for an MSP(Managed Service Provider) preferred. * Valid driver's licence/insurance and access to a vehicle   Education and Experience: A degree or diploma in computer science, information technology or a related field is usually required for this position. However, equivalent work experience in technical support will be accepted. Additional certifications such as CompTIA A+ or Network+ is also beneficial.

We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.

• Answer incoming customer calls and emails promptly and professionally
• Assist customers with product inquiries, orders, and returns
• Resolve customer complaints and issues with a sense of urgency
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction

• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM software
• High school diploma or equivalent

If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.

• You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time
• You have patience, and the ability to listen and recognize the needs of our client members
• You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s
• You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message
• You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual
• Customer service, Call center, Customer support, data entry, benefits verification, microsoft office, customer service call center, pension, inbound call, outbound calls
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service related field
• High School degree required
• Associate or Bachelor’s degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish (for bilingual positions)

• After 30 days on assignment > pay rate increases
• During our busy season you will be expected to work a 40 hour week and overtime when requested
• Pay and Benefits
• subject to specific elections, plan, or program terms
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.

Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.

What You’ll Do:

• Manage inquiries via phone, email, and chat
• Help with enrollment, scheduling, billing, and account support
• Resolve service issues with empathy and accuracy
• Liaise with internal teams to ensure records are accurate
• Strive for first-contact resolution and client satisfaction

You’ll Bring:

• Great communication and problem-solving skills
• Empathy and patient, calm demeanor
• Familiarity with CRM or MS Office tools
• Previous customer-facing experience is a plus

Why Join Us:
We offer development opportunities, a flexible work environment, and the chance to make a meaningful difference in people’s educational journeys. You’ll help uphold our standard of excellence and care.

We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot customer issues related to products and services.
• Provide detailed product and service information to customers.
• Document all customer interactions and resolutions in the helpdesk software.
• Escalate complex issues to higher-level support when necessary.
• Maintain a comprehensive understanding of company policies and procedures.
• Participate in training and development programs to continuously enhance skills.

• Proven experience in customer service or helpdesk support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently in a remote environment.
• Familiarity with helpdesk software and ticketing systems.
• Basic technical knowledge of computer systems and software applications.
• Strong organizational skills and attention to detail.