5,092 Field Support jobs in Canada
Field Support Representative
Posted 13 days ago
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Job Description
**The Position**
Représentant de soutien (solution de Biochimie):
Pour ce poste, nous recherchons une personne qui habite dans la grande région de Montréal, de préférence sur l'île de Montréal ou la rive-sud.
Un avenir plus sain. C'est ce qui nous pousse à innover. Pour faire progresser continuellement la science et garantir à chacun l'accès aux soins de santé dont il a besoin aujourd'hui et pour les générations à venir. Créer un monde où nous avons tous plus de temps avec les personnes que nous aimons. C'est ce qui fait de nous Roche.
Roche est une entreprise prospère qui peut offrir des opportunités de carrière passionnantes. Nous encourageons et soutenons votre développement dans les domaines qui vous intéressent, ce qui vous préparera à la prochaine étape de votre cheminement de carrière. Nous savons que les gens sont responsables de notre succès et nous valorisons nos employés. Notre engagement est de créer un environnement de travail où se sentir valorisé, respecté et responsabilisé est une expérience quotidienne.
En tant que représentant de soutien, vous faites partie d'une équipe d'experts qui jouent un rôle crucial dans le soutien des principaux hôpitaux et laboratoires dans l'installation et le bon fonctionnement de leur équipement de laboratoire central en biochimie, analyse d'urine et automation. Vous êtes un résolveur de problèmes efficace, passionné par le milieu de la santé et comprenez l'importance de nos solutions sur l'expérience client et les soins aux patients. Votre passion pour la résolution de problèmes et la satisfaction client est soutenue par vos connaissances techniques pour offrir une expérience client incomparable. Vous fournirez un soutien rapide, précis et cohérent à nos clients afin de minimiser les perturbations dans la prestation de leurs services de diagnostic.
**L'opportunité :**
+ Établir des relations avec les opérateurs et les gestionnaires de systèmes de laboratoire pour une clientèle dédiée et utiliser vos solides compétences en communication et en écoute active pour identifier et diagnostiquer les problèmes des clients et fournir une résolution précise et rapide
+ Utiliser une approche centrée sur le client pour offrir une expérience client sans faille et positive
+ Communiquer régulièrement avec les membres de la brigade régionale et le gestionnaire, assistance client pour obtenir ou partager un point de vue sur l'environnement client, ses attentes et son expérience
+ Participer aux réunions de service, de vente et des clients
+ Soutenir les autres représentants de soutien pour la couverture des vacances et des rotations de jours fériés.
+ Collaborer avec l'équipe d'assistance client sur les installations (inspections préalables sur site, installation technique), les mises à niveau et la résolution des problèmes
+ Effectuer la maintenance préventive et la résolution des bulletins de service technique pour votre clientèle assignée et identifier de manière proactive les problèmes potentiels et les signaler au responsable, assistance client
+ Se conformer aux normes administratives et d'expérience client à chaque interaction de service
+ Participer à une rotation de garde (standby) pour le support après les heures de travail.
**Qui vous êtes :**
+ Diplôme d'études collégiales en technologie électronique ou formation connexe
+ 5 années ou plus d'expérience pertinente en service sur le terrain, l'expérience en laboratoire est considérée comme un atout important
+ Une expérience préalable en soutien à la clientèle est requise
+ Dans ce poste, vous serez en contact avec des collègues partout au Canada, donc un niveau d'anglais compétent et une maîtrise du français sont requis (écrit et parlé)
+ Connaissance des systèmes informatiques et de l'infrastructure réseau et de l'orientation client
+ Comme il s'agit d'un rôle sur le terrain, des déplacements fréquents sur le territoire du Québec sont nécessaires en plus des déplacements périodiques pour soutenir nos clients au Canada, en plus de déplacements en Europe et aux États-Unis pour la formation
**Le remboursement des dépenses de déménagement n'est pas offert pour ce poste.**
Field Support Representative (Core Lab)
For this position, we are looking for a person who lives in the greater Montreal area, with a preference for on island or south shore.
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
As the Field Support Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions. You are an effective problem solver passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.
**The Opportunity:**
+ Building relationships with laboratory systems operators and managers for a dedicated customer base and use your strong communication and active listening skills to identify and diagnose customer issues and provide accurate and timely resolution
+ Using a customer centric focus to deliver a flawless and positive customer experience
+ Communicating regularly with regional squad members and the Customer Support Manager to gain or share perspective on the customer environment, their expectations and their experience
+ Participate in service, sales and customer meetings
+ Back-up other Support Representatives for vacation and holiday rotation coverage.
+ Collaborating with the Customer Support team on installations (pre-site inspections, technical installation), upgrades and issue resolution
+ Performing preventative maintenance and technical service bulletin resolution for your assigned customer base and proactively identify potential issues and highlight these to the Customer Support Lead
+ Complying to administrative and customer experience standards with each service interaction
+ Participate in on-call (standby) rotation for after-hours support.
**Who you are:**
+ Diploma of collegial studies in electronic technology or related education
+ 5+ years of relevant field service experience, laboratory experience is considered a strong asset
+ Prior customer support experience is required
+ In this position, you will be in contact with colleagues across Canada, so a proficient level of English and fluency in French is required (written and spoken)
+ Knowledge of IT systems & Network infrastructure and Customer Centricity
+ As this is a field based role, frequent travel within the Quebec territory is required in addition to periodic travel for supporting our customers within Canada, Europe and the United States for training
**Relocation benefits are not available for this posting.**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
Field Support Specialist
Posted 20 days ago
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Job Description
**The Position**
**Field Support Representative**
**NOTE: This position will support hardware one or a combination of Core Lab (Chemistry and Immunochemistry), Molecular Diagnostics and Pathology Laboratory. The successful candidate must be based in the Ottawa, Ontario area. Relocation benefits are not provided for this role.**
As the Field Support Representative, Customer Support you are responsible for maintaining a positive customer experience at the longest phase of their journey. You are passionate about the healthcare environment and understand the importance of our solutions on the customer experience and patient care. Your enthusiasm for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will work together with the Customer Support team to deliver timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.
**The Opportunity**
+ Build relationships with laboratory systems operators and managers for a dedicated customer base
+ Use your strong communication and active listening skills to identify and diagnose customer issues and provide accurate and timely resolution
+ Collaborate with the Customer Support team to deliver a seamless and positive customer experience
+ Communicate regularly with regional squad members and the Customer Support Manager to gain or share perspective on the customer environment, their expectations and their experience
+ Share in a standby rotation for after hours support or vacation coverage with your FSR team
+ Collaborate with the Customer Support team on installations (pre-site inspections, technical installation), upgrades and issue resolution
+ Perform preventative maintenance and technical service bulletin resolution for your assigned customer base and proactively identify potential issues and highlight these to the Customer Support LeadAdhere to administrative and customer experience standards with each service interaction
**Who you are**
+ Diploma of collegial studies in electronic technology or community college Specialty in Biomedical.
+ 3+ years of medical engineering experience, laboratory experience is considered a strong asset
+ Knowledge of IT systems & Network infrastructure
+ Customer experience references required
+ Customer Centricity
+ In this position, you will be in contact with colleagues across Canada, so a proficient level of English and fluency in French is required (written and spoken)
**Relocation Benefits are not available for this posting.**
**Représentant de soutien**
**REMARQUE :** **Ce poste soutiendra le matériel d'un ou de plusieurs des domaines suivants : laboratoire central (chimie et immunochimie), diagnostics moléculaires et laboratoire de pathologie. Le candidat retenu doit être basé dans la région d'Ottawa, en Ontario. Des avantages liés à la relocalisation ne sont pas offerts pour ce poste.**
En tant que représentant de soutien, assistance client, vous êtes responsable du maintien d'une expérience client positive pendant la phase la plus longue de leur parcours. Vous êtes passionné par l'environnement de la santé et comprenez l'importance de nos solutions sur l'expérience client et les soins aux patients. Votre enthousiasme pour la résolution des problèmes et la satisfaction de la clientèle est soutenu par vos connaissances techniques pour offrir une expérience client incomparable. Vous travaillerez avec l'équipe d'assistance client pour fournir un support rapide, précis et cohérent à nos clients afin de minimiser la perturbation de la prestation de leurs services de diagnostic.
**L'opportunité :**
+ Établir des relations avec les opérateurs de systèmes et gestionnaires de laboratoire pour une base de clients dédiée
+ Utiliser vos solides compétences en communication et en écoute active pour identifier et diagnostiquer les problèmes des clients et fournir une résolution précise et rapide
+ Collaborer avec l'équipe d'assistance client pour offrir une expérience client transparente et positive
+ Communiquer régulièrement avec les membres de la brigade régionale et le Gestionnaire, assistance client pour acquérir ou partager une perspective sur l'environnement client, leurs attentes et leur expérience
+ Faire partie de la rotation de garde pour l'assistance après les heures de travail ou la couverture des vacances avec votre équipe de FSR
+ Collaborer avec l'équipe d'assistance client sur les installations (inspections pré-site, installation technique), les mises à niveau et la résolution des problèmes
+ Effectuer la maintenance préventive et la résolution des bulletins de service technique pour la base de clients qui vous a été attribuée et identifier de manière proactive les problèmes potentiels et les signaler au Responsable, assistance client
+ Adhérer aux normes administratives et d'expérience client à chaque interaction de service
**Qui vous êtes :**
+ Diplôme d'études collégiales en technologie électronique ou collège communautaire Spécialité en biomédical.
+ 3 ans et plus d'expérience en génie médical, une expérience en laboratoire est considérée comme un atout majeur
+ Connaissance des systèmes informatiques et de l'infrastructure réseau
+ Références d'expérience client requises
+ Centricité client
+ Dans ce poste, vous serez en contact avec des collègues partout au Canada, donc un niveau d'anglais compétent et une maîtrise du français sont requis (écrit et parlé)
**Le remboursement des dépenses de déménagement n'est pas offert pour ce poste.**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
Woodworker Field Support Operator
Posted today
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Job Description
Job Description
Experience/Requirements:
- Woodworking Machine operation skills on a sliding table saw, multi-spindle drill machines, dowel insertion machine, and case clamp machines is an asset.
- Wood products manufacturer experience/background.
- Able to work independently and part of a team.
- 5+ years of experience as a woodworker or table saw machine operator preferred.
Responsibilities/Duties:
- Examine Work Orders or patterns to determine equipment setup.
- Controlling Machines and Processes using control mechanisms or direct physical activity to operate woodworking saws and machines.
- Produce products with an emphasis on quality; inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Inspect and measure workpieces to mark for cuts and to verify the accuracy of cuts, using rulers, squares, or calipers.
- Provide feedback and maintenance requests to improve machine performance.
- Adhere to all workplace safety policies, compliance, and regulations.
Job Type: Full-time
Required Experience:
- Experience in a woodworking manufacturing environment.
Field Operations Support Assistant
Posted 16 days ago
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Consider the possibilities of joining a Great Place to Work!
Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
**JOB RESPONSIBILITIES**
+ Prepares death certificates, prayer cards and related documents
+ Completes required permits and or certificates
+ Prepares and processes Veteran's Paperwork
+ Prepares marker monument placement paperwork
+ Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
+ Prepares and distributes daily schedules, reports, and documents
+ Receives and processes payments and contracts
+ Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
+ Orders office supplies
+ Oversees the processing of installation orders to grounds and maintenance departments
+ Processes accounts payable transactions
+ Assists with the preparation of obituaries
+ Assists Location Management, Sales, Family Service Counselors and payroll as needed
+ Acts as backup to Receptionist
+ Greets family members and friends
+ Communicates client family's needs promptly and accurately to the appropriate staff member
+ Conveys a sense of concern and empathy with client family members at all times
+ Responds to customer inquiries via telephone, internet and in person
+ Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
**MINIMUM** **REQUIREMENTS**
**Experience**
+ 1 - 2 years of experience in an office clerical or customer service capacity required
+ Experience working in a customer-focused and fast-paced professional environment required
**Knowledge, Skills & Abilities**
+ Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
+ MS Office Suite experience preferred
+ Basic mathematics skills required
+ Good verbal and written communication skills
+ Strong organizational skills and detail oriented
+ High level of compassion and integrity
+ Ability to maintain confidentiality
Postal Code: K6J 2X7
Category (Portal Searching): Administration and Clerical
Job Location: CA-ON - Cornwall
Job Profile ID: K00209
Time Type: Part time
Location Name: Lahaie & Sullivan Cornwall Funeral Home - West Branch
Sr Field Sales Support Engineer
Posted 13 days ago
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Job Description
Sales
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The **Senior Field Sales Support Engineer** for Resource Industries Aftermarket serves as the primary aftermarket sales expert for **Electric Rope Shovels** and **Draglines** across **all of Canada** . This role is instrumental in driving growth by developing and executing strategic go-to-market plans in collaboration with dealers, customers, product groups, and internal business partners.
**What you will do:**
**Strategic Alignment & Execution:** Align aftermarket service strategies with sales execution plans to drive growth throughout the Canadian market.
**Consultation & Collaboration:** Engage with dealers, customers, and internal stakeholders to gather Voice of Dealer (VOD) and Voice of Customer (VOC) insights for new product introductions and distribution strategies.
**Customer-Centric Solutions:** Design and implement tailored solutions that support service growth and meet evolving customer needs across diverse regions in Canada.
**Sales Enablement:** Guide and train dealer sales teams to enhance capabilities and prepare for future industry demands.
**Market Intelligence & Analysis:**
+ Identify challenges and develop actionable strategies to support growth and turnaround initiatives.
+ Recommend market-driven parts targets and sales strategies to meet volume and share objectives.
+ Analyze key competitors to uncover strengths, weaknesses, and competitive tactics.
**Program Development:** Support the creation of marketing programs and Customer Value Agreements that drive measurable results.
**Cross-Cultural Collaboration:** Work effectively with diverse teams and stakeholders, demonstrating strong influence and conflict resolution skills.
**What skills you will have:**
**Value Selling** : Highly knowledgeable of the value and benefits of **Caterpillar Electric Rope Shovel and Dragline products** , with the ability to align customers' needs or requirements with Caterpillar's solutions. This role benefits from **direct sales experience** and a **background working with or for Caterpillar Dealers, mines, or mining contractors** -bringing you to the top of our list.
**Customer Focus** : Brings a strong background in mining applications, a deep understanding of life cycle costs, and awareness of the mining industry and marketplace needs-essential for building trust and long-term customer relationships.
**Project Management** : Demonstrates creativity, innovation, and strong business acumen. Shows sensitivity to dealer and customer financial impacts, ensuring that technical solutions are both effective and commercially viable.
**Effective Communications** : Capable of clearly transmitting, receiving, and interpreting ideas, information, and customer needs-ensuring alignment between Caterpillar's offerings and dealer/customer expectations.
**Problem Solving** : Applies proven approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or process challenges. Uses problem-solving skills effectively across diverse technical and customer-facing situations.
**Additional Information:**
The primary location for this position is Edmonton, Alberta.
Domestic relocation assistance is not available.
This position may require 25 - 50 % travel.
Sponsorship is **not** available.
**What you will get:**
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:
+ Competitive Base Salary
+ Annual incentive bonus plan*
+ Medical, dental, and vision coverage
+ Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
+ Defined Contribution Pension Plan
+ Employee Share Purchase Plan
+ Short and long-term disability coverage
+ Life Insurance
+ Employee Assistance Programs
*Subject to annual eligibility and incentive plan guidelines.
**Summary Pay Range:**
$119, 880 - $149,760
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Additional Information:**
- We are hiring to fill an existing position.This position requires working onsite five days a week.
- This position requires working onsite five days a week.
**Posting Dates:**
September 25, 2025 - October 12, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Field Service Computer Technician - Client-Site Support
Posted today
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Job Description
Field Service Computer Technician - Client-Site Support A&R Solutions Position overview: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field Service Computer Technicians serve as the primary contact for IT support and represent the face of A&R Solutions to customers. This position will be providing support to our clients in the Burlington/St. St. Catharines region This is an entry level position, and we encourage new college and university graduates to apply! Job Scope and Impact: The Field Service Computer Technician has a key role within the Customer Support Group. The role is responsible for effectively responding to, and managing, IT operations across a localized customer base, for which the Field Service Computer Technician is responsible. The position is essential for ensuring that the technology used by client organizations is operating efficiently and effectively. Issues are to be resolved promptly and professionally. What we offer: * Minimum 1 week per year in IT training provided. * Overtime opportunities (employee option). * Full Benefits after 3 months. * Mileage reimbursement for travel. Key Responsibilities: * Provide technical support and assistance to end-users. * Diagnose and resolve both hardware and software issues. * Install and configure new hardware including PCs, laptops, and printers. * Maintain functionality of RMM and Antivirus software. * Conduct regular system and security maintenance and updates. * Onboard and offboard end-users as required. * Escalate out-of-scope issues to appropriate department or management in a timely manner. * Work with networking team to support firewall, switches, internet, and wireless devices. * Work with infrastructure team to support server, SaaS, and security framework. * Document work performed through internal ticketing system; ensure site documentation is accurate and up to date. * Ongoing training of new technologies. Qualifications: * Do you have 1-2 years of experience * Strong technical knowledge of computer hardware and software. * Proficiency with Windows operating systems. * Ability to configure Microsoft Office and 365 software. * Ability to support both domain and workgroup environments. * Working knowledge of computer networking. * Ability to work independently and as part of a team. * Ability to prioritize and manage multiple tasks. * Experience working for an MSP(Managed Service Provider) preferred. * Valid driver's licence/insurance and access to a vehicle Education and Experience: A degree or diploma in computer science, information technology or a related field is usually required for this position. However, equivalent work experience in technical support will be accepted. Additional certifications such as CompTIA A+ or Network+ is also beneficial.
Site Support Specialist
Posted 5 days ago
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We are seeking a proactive and technically skilled Level 2 IT Support Specialist to provide comprehensive support to both onsite and virtual users. This role will serve as the primary point of contact for all Audio-Visual (AV) systems, including meeting rooms, auditorium setups, hallway displays, and other AV infrastructure. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.
Key Responsibilities
- Provide Level 2 technical support to onsite and remote users, resolving hardware, software, and connectivity issues.
- Manage and maintain AV equipment across meeting rooms, auditoriums, hallway TVs, and collaborative spaces.
- Set up, test, and troubleshoot AV systems for meetings, presentations, and events.
- Collaborate with vendors and internal teams to ensure AV systems are functioning optimally.
- Monitor and respond to support tickets, ensuring timely resolution and user satisfaction.
- Document technical issues, resolutions, and AV setup procedures for knowledge base and training purposes.
- Assist with onboarding and offboarding processes, including device setup and configuration.
- Support video conferencing platforms (e.g., Zoom, Teams, Webex) and ensure seamless user experience.
- Participate in IT projects and initiatives related to AV upgrades, system integrations, and infrastructure improvements.
- Maintain inventory of AV and IT equipment, ensuring proper asset tracking and lifecycle management.
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Site Support Specialist
Posted 5 days ago
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Job Description
We are seeking a proactive and technically skilled Level 2 IT Support Specialist to provide comprehensive support to both onsite and virtual users. This role will serve as the primary point of contact for all Audio-Visual (AV) systems, including meeting rooms, auditorium setups, hallway displays, and other AV infrastructure. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.
Key Responsibilities
- Provide Level 2 technical support to onsite and remote users, resolving hardware, software, and connectivity issues.
- Manage and maintain AV equipment across meeting rooms, auditoriums, hallway TVs, and collaborative spaces.
- Set up, test, and troubleshoot AV systems for meetings, presentations, and events.
- Collaborate with vendors and internal teams to ensure AV systems are functioning optimally.
- Monitor and respond to support tickets, ensuring timely resolution and user satisfaction.
- Document technical issues, resolutions, and AV setup procedures for knowledge base and training purposes.
- Assist with onboarding and offboarding processes, including device setup and configuration.
- Support video conferencing platforms (e.g., Zoom, Teams, Webex) and ensure seamless user experience.
- Participate in IT projects and initiatives related to AV upgrades, system integrations, and infrastructure improvements.
- Maintain inventory of AV and IT equipment, ensuring proper asset tracking and lifecycle management.
VMI - On-site Support Representative
Posted today
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Job Description
Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at LifeHere.westburne.ca ( and westburne.ca ( What You Will Do With Us As the VMI On-site Support Coordinator based in Winnipeg, you will build relationships with our customers by assisting with any product inquiries, sourcing additional products and receive & process orders. Reporting to the Branch Manager, you will offer product knowledge & confirm stock availability. How You Will Thrive With Us * You will verify the material quantities ordered by the customer. * You will source and order materials. * You will quote the customer when required. * You will process customer orders. * You will expedite material to ensure that strict delivery deadlines are met. * You will implement VMI (Vendor Managed Inventory) Programs. * You will handle all customer inquiries. * You will monitor customer accounts to maintain complete and accurate records. * You will process US customs documents. * You will enter customer demand schedules. * You will be a Brand Ambassador, by building brand recognition while supporting sales initiatives and enhancing customer experiences. You will consistently ensure that our corporate image is reflected. Who Are You * You have product knowledge of the electrical business. * You have 2-5 years of customer service experience with exposure to an order entry system. * You are proficient in MS Office (Word, Excel, Outlook) * You have experience with AS-400 computerized system. * You have strong interpersonal skills and an ability to impart knowledge * You have good organizational skills and the ability to prioritize multiple tasks and work well under pressure while maintaining a good attitude * For customer site visits, this position requires both a valid driver’s license and a vehicle (KM usage will be compensated). What We Offer * Our employees enjoy a positive work-life balance while thriving in an environment that is ever-changing and motivated by new and exciting challenges. * We offer competitive compensation, a series of benefit options and pension packages, and the opportunity for success and growth across the organization. * Westburne is an equal opportunity employer firmly committed to the Canadian marketplace. We encourage everyone to apply. What Is Next * If this is the right position for you, click apply. * We thank all candidates for their interest, however, only candidates selected for interviews will be contacted. * If you require any accommodation in the application process, please contact us with the “Need Help” button in Fitzii.