371 Finning jobs in Canada

Job Description

Role:

• Ensure all Zendesk tickets are handled in a timely manner.
• Responsible for supporting customers world-wide by phone, email, team viewer and on site.
• Document, maintain and follow-up on all customer inquiries, through the Tracking System database
• Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site.
• Create training materials and train customers in the use of company products.
• Installation and commissioning of new equipment
• Calibration and verification of testers
• Onsite maintenance/repair of testers
• Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests)
• Validation and verification of application performance, on new and existing D&V Products, as required
• Responsible to process, monitor and follow-up on completion of RMAs, as assigned.
• Other duties as assigned by management.

Education and Experience

• Sc. in Electrical/Mechanical Engineering
• Excellent written and oral communication skills
• 5+ years in a technical support role.
• Outstanding troubleshooting and diagnostic capabilities of electronic, electromechanical, and electrical systems.
• Excellent customer service skills and relationship building
• Excellent problem solving and analytical skills.
• Advanced knowledge of electronic circuit applications
• Advanced knowledge of computers and programming
• Demonstrated ability to work in a collaborative team environment with engineers, programmers, and sales professionals.
• Familiarization with automotive electromechanical systems and electronics would be an asset.
• Must be willing and able to travel (drive and fly) to the USA and Overseas.
• Must have a valid passport and driver's License.

D & V Electronics Ltd. values their employees. We encourage life-long learning and foster employee personal growth. If you're someone who enjoys working in a creative and innovative work environment, and would like to join our team, please submit your resume and covering letter to: or fax us at ( .

We thank all applicants for their interest in our organization, however; only those selected for an interview will be contacted.

Job Description

In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities:

• Commission products or systems at customer sites and deliver on-site as-built operational training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of problems
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
• Co-ordinate customer and system integrator product enquiries and inform sales team of potential opportunities
• Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment

Qualifications:

• College or University education in Electrical, Electronic, or Computer disciplines
• The ideal candidate will be a new or recent grad with up to 3 years experience in a related field
• Experience working with professional AV equipment or equivalent
• Prior experience in a service, customer facing role is an asset
• Direct experience with server hardware, Linux OS and IT networking best practices is desirable
• Unparalleled desire to help customers and deliver service excellence
• Passion for technology and learning new technologies, product hardware and software
• Strong verbal, written and interpersonal communication skills
• Self-driven, with a desire to add value to an energetic team, and able to work with minimal supervision
• Proven analytical skills and ability to champion issues to closure
• Ability to multi-task in a fast-paced environment
• Must be eligible for US travel
• Dual Canadian and US Citizenship would be an asset

What we Offer:

• Employer funded benefits program 
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform 
• Career Progression 
• Casual Work Environment 
• Social Events and Sports Teams

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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Job Description

Service Engineer

Reporting to: Service Delivery Manager – Canada

Salary: To be discussed during the interview process

Full -Time Position: & Monday to Friday. Candidate must be available for rotational shifts between 8am and no later than 6pm as well as be open to an on-call schedule for weekends.&

There is an immediate need for a Service Engineer position at SupraITS in Montreal. This is a Senior Technical level position. If you’re French speaking and someone who has a Customer First outlook and believes deeply in providing an exceptional user experience this role is for you!

For candidates located in the GTA region the role will be a hybrid position, with two days in the Brampton office on Mondays and Wednesday.& Occasional travel to Montreal may also be expected.&

For candidates located in the Montreal area this role will be mostly remote with occasional travel to customer offices for onsite service.& &

COMPANY OVERVIEW

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.&

For more information, visit&

TEAM OVERVIEW &

This role is a senior level technical position and will represent the beginning of your journey at Supra ITS.& The successful candidate has the ability to resolve common technical problems, has a strong work ethic and a proactive, problem-solving attitude.& You will work as part of a Global Service Desk team and will use your work ethic and initiative to continue to grow on the job by learning the tools we use to provide customer support. On-the-job training will be provided for various technical skills to ensure our employees success.

YOU ARE

·& & & & & & Somone who possesses a ‘customer-first’ attitude

• Possess exemplary verbal communication skills (French first, English secondary)
• Can communicating effectively through a written format in French (we may ask you to provide examples of technical writing) &
• Able to work in a team environment and can proactively assist others
• Has the drive and initiative to continue to work independently and learn and grow within your role
• Able to manage clients/end users during day to day troubleshooting of tickets&

POSITION OVERVIEW

Service Engineer is responsible for the correct handling of:

·& & & & & & Service calls to resolve technical issues with users,

·& & & & & & Monitoring the alerting and notification systems

·& & & & & & Triage and routing of technical support issues

·& & & & & & Performing routine operational tasks on servers

·& & & & & & Assisting with minor repairs of Printers, Desktop’s and Laptop’s

& & & KEY RESPONSIBILITIES

·& & & & & & Complete the training and certification requirements, if any communicated by reporting manager from time to time

·& & & & & & Comply with all company policies and procedures including Time Tracking, Ticket note entries, Security Policies, Team communications and others as defined

·& & & & & & Act as first technical contact for support phone calls

·& & & & & & Create and process tickets for “ALL” Support phone calls or user submitted email requests.

·& & & & & & Troubleshoot the customer’s question or technical issue quickly and professionally. Triage, assess and help route customer tickets to the proper team or technical expert and ensure that these tickets are picked up by the assignee

·& & & & & & When possible, assist customers with resolving basic technical support issues over the phone or via a remote session

·& & & & & & Perform routine daily tasks as part of our proactive maintenance routines

·& & & & & & As part of the Global Service Desk team, Assist Team India in tickets as and when needed

·& & & & & & Update customer contact records, and configuration settings within our ticketing system

·& & & & & & Update customer documentation and knowledge base articles whenever a change or update is required

·& & & & & & Keep all documentation current and reflecting the managed environments&

QUALIFICATIONS SKILLS REQUIRED

Candidate must successfully complete a federal reliability security clearance check&

CERTIFICATIONS:

·& & & & & & Azure Solution Architect

·& & & & & & Azure Engineer

·& & & & & & Azure Security – On Cloud Certification

EDUCATION EXPERIENCE

·& & & & & & Associate’s or Bachelor’s degree in IT, Computer Science, or related field

·& & & & & & 6-7 years of experience in troubleshooting on servers and /or cloud Azure

·& & & & & & Fluent in French (reading, writing and speaking) and ability to communicate in English

·& & & & & & Problem-solving and multitasking abilities

·& & & & & & Previous experience working for a Managed Service provider supporting multiple clients is an asset

&

TECHNICAL SKILLS:

Networking

·& & & & & & Generic understanding of networking skills to troubleshoot issues with end users (remotely or onsite) e.g. DHCP, Basic Switching and Routing knowledge.

Local System Infrastructure

·& & & & & & Expert level in premise Servers, Active Directory.

o& & Local AD

o& & On/off boarding

o& & Permissions

o& & LDAP

o& & Groups, Distribution lists, AD Connect

Cloud Technologies

·& & & & & & Expert level around Azure

o& & O365- Email

o& & Trace emails

o& & Spooff email

o& & Block emails

o& & Entra

o& & InTune

On premise

·& & & & & & Windows server OS 2016 2019&

We thank all applications who apply, however only those who are selected for an interview will be contacted.&

***If you require any accommodation during the recruitment process, please let us know and we’ll endeavor to put reasonable provisions into place. ***

&

Job Description

Service Engineer

Reporting to: Service Delivery Manager – Canada

Salary: To be discussed during the interview process

Full -Time Position: & Monday to Friday. Candidate must be available for rotational shifts between 8am and no later than 6pm as well as be open to an on-call schedule for weekends.&

There is an immediate need for a Service Engineer position at SupraITS in Montreal. This is a Senior Technical level position. If you’re French speaking and someone who has a Customer First outlook and believes deeply in providing an exceptional user experience this role is for you!

For candidates located in the GTA region the role will be a hybrid position, with two days in the Brampton office on Mondays and Wednesday.& Occasional travel to Montreal may also be expected.&

For candidates located in the Montreal area this role will be mostly remote with occasional travel to customer offices for onsite service.& &

COMPANY OVERVIEW

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.&

For more information, visit&

TEAM OVERVIEW &

This role is a senior level technical position and will represent the beginning of your journey at Supra ITS.& The successful candidate has the ability to resolve common technical problems, has a strong work ethic and a proactive, problem-solving attitude.& You will work as part of a Global Service Desk team and will use your work ethic and initiative to continue to grow on the job by learning the tools we use to provide customer support. On-the-job training will be provided for various technical skills to ensure our employees success.

YOU ARE

·& & & & & & Somone who possesses a ‘customer-first’ attitude

• Possess exemplary verbal communication skills (French first, English secondary)
• Can communicating effectively through a written format in French (we may ask you to provide examples of technical writing) &
• Able to work in a team environment and can proactively assist others
• Has the drive and initiative to continue to work independently and learn and grow within your role
• Able to manage clients/end users during day to day troubleshooting of tickets&

POSITION OVERVIEW

Service Engineer is responsible for the correct handling of:

·& & & & & & Service calls to resolve technical issues with users,

·& & & & & & Monitoring the alerting and notification systems

·& & & & & & Triage and routing of technical support issues

·& & & & & & Performing routine operational tasks on servers

·& & & & & & Assisting with minor repairs of Printers, Desktop’s and Laptop’s

& & & KEY RESPONSIBILITIES

·& & & & & & Complete the training and certification requirements, if any communicated by reporting manager from time to time

·& & & & & & Comply with all company policies and procedures including Time Tracking, Ticket note entries, Security Policies, Team communications and others as defined

·& & & & & & Act as first technical contact for support phone calls

·& & & & & & Create and process tickets for “ALL” Support phone calls or user submitted email requests.

·& & & & & & Troubleshoot the customer’s question or technical issue quickly and professionally. Triage, assess and help route customer tickets to the proper team or technical expert and ensure that these tickets are picked up by the assignee

·& & & & & & When possible, assist customers with resolving basic technical support issues over the phone or via a remote session

·& & & & & & Perform routine daily tasks as part of our proactive maintenance routines

·& & & & & & As part of the Global Service Desk team, Assist Team India in tickets as and when needed

·& & & & & & Update customer contact records, and configuration settings within our ticketing system

·& & & & & & Update customer documentation and knowledge base articles whenever a change or update is required

·& & & & & & Keep all documentation current and reflecting the managed environments&

QUALIFICATIONS SKILLS REQUIRED

Candidate must successfully complete a federal reliability security clearance check&

CERTIFICATIONS:

·& & & & & & Azure Solution Architect

·& & & & & & Azure Engineer

·& & & & & & Azure Security – On Cloud Certification

EDUCATION EXPERIENCE

·& & & & & & Associate’s or Bachelor’s degree in IT, Computer Science, or related field

·& & & & & & 6-7 years of experience in troubleshooting on servers and /or cloud Azure

·& & & & & & Fluent in French (reading, writing and speaking) and ability to communicate in English

·& & & & & & Problem-solving and multitasking abilities

·& & & & & & Previous experience working for a Managed Service provider supporting multiple clients is an asset

&

TECHNICAL SKILLS:

Networking

·& & & & & & Generic understanding of networking skills to troubleshoot issues with end users (remotely or onsite) e.g. DHCP, Basic Switching and Routing knowledge.

Local System Infrastructure

·& & & & & & Expert level in premise Servers, Active Directory.

o& & Local AD

o& & On/off boarding

o& & Permissions

o& & LDAP

o& & Groups, Distribution lists, AD Connect

Cloud Technologies

·& & & & & & Expert level around Azure

o& & O365- Email

o& & Trace emails

o& & Spooff email

o& & Block emails

o& & Entra

o& & InTune

On premise

·& & & & & & Windows server OS 2016 2019&

We thank all applications who apply, however only those who are selected for an interview will be contacted.&

***If you require any accommodation during the recruitment process, please let us know and we’ll endeavor to put reasonable provisions into place. ***

&

Job Description

Company Description

The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.

GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including:

• Electric
• Gas
• Telephone Utilities
• Manufacturing
• Defense
• Banking/Financial,
• Information Technology
• Healthcare/Pharmaceutical

•Will support my 2 existing Montreal Field Service Supervisors with administrative and technical support. 

•May be required to go on customer sites and interact with customers. 

•All the client metrics will be taken care of by this person, along with contract financial health investigation, scheduling work in our SMS system, Work Order management to determine if chargeable or not, basically support field operations.

Main Responsibilities:

• Collect performance data and produce reports.

• Develop the entire team and its members.

• Identify opportunities for process improvement.

• Allocate and supervise work within projects.

• Travel required approximately 25% of the time within the Greater Montreal area.

• Achieve optimal customer satisfaction by completing work according to client requirements, within deadlines and budgets.

• Meet financial and operational performance objectives by aiming to renew all contracts without cancellations, achieve high margins, and grow the customer base.

• Use service management tools and processes to ensure resources are effectively managed in terms of forecasting, planning, control, and work evaluation.

Qualifications

MANDATORY REQUIREMENTS

• Postsecondary education in home automation, HVAC, security, and fire protection.

• 3+ years of experience in home automation, HVAC, security, and fire protection.

• Candidate must be bilingual (French and English), both written and spoken.

• Valid driver’s license.

VALUED ASSETS

• Bachelor's degree in Engineering (Building, Electrical, Mechanical, Industrial, etc.) preferred.

• Experience in building mechanics, particularly HVAC, including air conditioning, heating (combustion), and mechanical and pneumatic controllers. 

• Knowledge of building operating systems is also an asset, including direct digital control, access control, video and camera systems, fire detection, centralization/integration, and related IT and networking.

• Proven ability to effectively lead a team.

• Excellent communication skills.

• Ability to influence at various levels of the organization.

• Demonstrated ability to work independently and as part of a team.

• Ability to apply established standards based on experience.

• Previous customer service experience.

All your information will be kept confidential according to EEO guidelines.

Job Description

Field Service Engineer - $70K-$0K Yr

On behalf of our Durham Region client, we are looking for an experienced Field Service Engineer. Candidate will provide service and support for repair/maintenance of new and existing equipment, including start-up and commissioning. A Field Service Engineer will aid in the areas of installation, preventative maintenance, troubleshooting and repair of equipment on and off-site.

Responsibilities and Requirements:

· Be familiar with electricity & test equipment and use voltmeter and oscilloscope

· Read electrical and mechanical prints.

· Must be able to travel – 80% of the time to provide service at client sites.

· Must have a valid driver’s license and clean driving record.

· Must be able to travel to the USA.

· Must have own transportation to and from office while on local jobs.

· Must be fluent in English – both spoken and written.

· Will be required to complete miscellaneous duties as assigned.

Education:

· Bachelor of Science in Electrical or Mechanical Engineering or relevant experience.

Compensation:

Salary of $70K-$80K per y

Health benefits after three months

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Whitby, ON Express provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. We're here to support you.

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Whitby, ON Express provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. We're here to support you.

Job Description

Salary:

Join us in Advancing the Environmental Global Impact within the Rail Industry

For nearly 40 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously.

ZTR offers a casual working environment and a group of friendly and talented industry leaders passionate about combating climate change. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

What Youll be Doing

As theJunior Field Service Engineer Electrical you will be joining our talented support team and providing quality technical support to our customers by troubleshooting PLC based solutions, and occasionally travelling to our customer sites to perform commissioning and installation of our equipment.

As a Junior Field Service Engineer - Electrical, you will:

• Program, configure and troubleshoot ZTR locomotive operation, products, and solutions

• Provide excellent Customer Service and Support in both field and telephone support
• Travel to customer sites for commissioning & installation of ZTR equipment
• Provide on-site technical training and presentations to customers
• Perform sales support and project management tasks as assigned

Minimum Qualifications:

• Mandatory Requirement: Two year or Advanced Diploma in Electrical Engineering Technology or Electrical Engineering degree
• Minimum 2+ years of relevant experience
• Experienced with PLCs
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills for a variety of audiences
• Ability to work autonomously at customer sites and manage project scope & cost
• Exceptional organizational and data entry skills required for related administrative tasks
• Ability to travel up to 25% to customer sites for on-site commissioning and/or installation of ZTR equipment
• In possession of a valid passport or visa to travel to the United States as a Canadian worker as per CUSMA agreements

Please apply even if you dont qualify for all responsibilities or skills, we want to still hear from you!

Why Choose ZTR?

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers organizations. You will be able to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.

We are looking for flexible, compassionate and enthusiastic individuals who thrive in a fast-paced working environment, and who are looking for long-term, meaningful employment in a career that makes a real difference.

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.

Job Description

Who is ScriptPro?

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

If you love to travel, this is the career for you! We are looking for Field Service Engineers across the country who are mechanically inclined and have great customer service to troubleshoot and service our automation robots and related equipment.

Job Summary: The Field Service Engineer maintains ScriptPro’s computer-based technology and automation equipment at customer sites, nationally and worldwide. This is a road warrior, heavy travel position. You get to keep all airline/rental car travel points.

Reporting Relationship: Supervisor, Field Service

Shift: Generally, a rotating 9 days on, 5 days off schedule. Overtime is typical and paid. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

Scope of the Role:

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel)
• Physical demands of this role require lifting up to 55lbs unassisted, and team lifting up to 120lb, push/pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day
• Must be available with phone on and responsive 24/7 during scheduled shift

Required Qualifications:

• Bachelors degree in Electronics or Computer Science, or equivalent work experience is preferred
• Experience with computer systems repair and a strong mechanical aptitude
• Must be 21 years old or older
• General knowledge of IT, Windows NT/XP/7/8/10
• Must be able to lift 70+ lbs. daily, including when traveling by auto or air
• Must be available to work as needed and assigned
• Maturity and integrity are a must
• Strong organizational and customer service skills

Compensation and Benefits:

The starting compensation rate for this role has been established at $24.00 hourly or $0K annually, plus generous overtime and a bonus opportunity. We also offer 2.50/hour in lieu of benefits for Canadian employees. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal well-being.

• Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, employee discounts on products and services.

Pre-Employment Conditions:

ScriptPro develops, sells, and supports state of the art products and services for healthcare system customers and major hospital systems around the United States and Canada. These customers require certain security clearances, background checks, and health related tests and vaccines in order to gain access to their locations. To support ScriptPro customers and as a condition of employment, you will be required to gain and/or prove certain health related tests and vaccines such as but not limited to tuberculosis, annual flu, and COVID vaccines (requests for a religious or medical exemption will be considered).

Working Conditions:

This position encompasses both office and workshop environments. Requires routine use of standard equipment and extended computer use. Candidates may work near and around various conditions such as dust, odors, oil, fumes, and noise. May be exposed to moving mechanical parts and tools, electrical components, and outdoor conditions. This position is very active and regularly required to stand, walk, sit, stoop, bend, reach, and use hands and fingers. Ability to push, pull, and lift independently is required. Motor coordination, tool use, focused attention during extended periods of travel, and specific vision abilities, including close, distance, and color vision, are required. Ability to learn and solve practical problems and interpret a variety of instructions are required.

ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.

The company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships. All applicants must have legal authorization to work in the United States.

Please visit to learn more about ScriptPro.

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Titre du poste : Ingénieur de service sur le terrain

Qui est ScriptPro ?

Imaginez travailler dans un endroit où l'innovation rencontre l'impact, et chaque jour apporte de nouvelles opportunités pour révolutionner l'industrie pharmaceutique ! Chez ScriptPro, vous ferez partie d'une équipe dynamique qui est à la pointe de la technologie, créant des solutions qui font une réelle différence dans la vie des gens. ScriptPro développe, vend et soutient la robotique et les services de pointe dans des milliers de pharmacies aux États-Unis et au Canada.

Si vous aimez voyager, c'est la carrière pour vous ! Nous recherchons des ingénieurs de service sur le terrain à travers le pays qui sont enclins mécaniquement et ont un excellent service à la clientèle pour dépanner et entretenir nos robots d'automatisation et l'équipement connexe.

Résumé du travail : L'ingénieur de service sur le terrain maintient la technologie informatique et l'équipement d'automatisation de ScriptPro sur les sites des clients, à l'échelle nationale et mondiale. Il s'agit d'un guerrier de la route, position de voyage lourd. Vous pouvez conserver tous les points de voyage pour les compagnies aériennes / de location de voitures.

Rapport hiérarchique : Superviseur, Service mobile

Quart de travail : Généralement, une rotation de 9 jours sur, 5 jours de congé horaire. Les heures supplémentaires sont typiques et payées. Une présence régulière, ponctuelle et prévisible est une fonction essentielle de chaque travail chez ScriptPro.

Portée du rôle :

• Dépannez, diagnostiquez et réparez l'équipement sur place dans les pharmacies et à distance par téléphone
• Administrer la formation et le soutien au personnel de la pharmacie au besoin
• Diagnostiquer les problèmes de flux de travail client et optimiser les performances du système ScriptPro
• 80 % ou plus de déplacements sont une fonction essentielle de cet emploi et sont requis (quantités égales de conduite sur de longues distances et de transport aérien)
• Les exigences physiques de ce rôle nécessitent de soulever jusqu'à 55 lb sans aide et de soulever jusqu'à 120 lb, de pousser / tirer jusqu'à 800 lb assisté, de grimper divers types d'échelles, de soulever et d'empiler des serveurs, des moniteurs de montage, des ordinateurs ou des écrans d'état (y compris, mais sans s'y limiter, les téléviseurs LCD de 65 pouces), ainsi que de se tenir debout 6 à 8 heures par jour
• Doit être disponible avec téléphone allumé et réactif 24 heures sur 24, 7 heures sur 24, 7 heures sur 7, pendant le quart de travail prévu

Qualifications requises :

• Un baccalauréat en électronique ou en informatique, ou une expérience de travail équivalente, est préférable
• Expérience de la réparation de systèmes informatiques et une forte aptitude mécanique
• Doit être âgé de 21 ans ou plus
• Connaissance générale de l'informatique, Windows NT/XP/7/8/10
• Doit être capable de soulever plus de 70 lb par jour, y compris lorsque vous voyagez en voiture ou en avion
• Doit être disponible pour travailler au besoin et assigné
• La maturité et l'intégrité sont indispensables
• Solides compétences organisationnelles et de service à la clientèle

Rémunération et avantages sociaux :

L'échelle de rémunération pour ce rôle a été établie à 24,00 $ par heure ou 50 k $ par année, plus de généreuses heures supplémentaires et une possibilité de prime. No s offrons également 2,50 $ l'heure en avantages sociaux pour les employés canadiens. La rémunération finale convenue est fondée sur un certain nombre de facteurs, y compris, mais sans s'y limiter : l'éducation individuelle, les qualifications, les aptitudes, l'expérience de travail antérieure, les compétences et le lieu de travail géographique. La fourchette de rémunération ci-dessus représente la bonne foi de la Société et l'estimation raisonnable de la fourchette de rémunération possible au moment de l'affichage.

Chez ScriptPro, nous croyons que nos employés sont notre plus grand atout. C'est pourquoi nous nous engageons à favoriser un milieu de travail qui priorise et améliore votre bien-être personnel.

• Congés payés (prise de force, maternité, paternité, congé d'adoption), neuf (9) jours fériés payés, heures de bénévolat payées, programme d'aide aux employés, événements parrainés par l'entreprise et activités de consolidation d'équipe, rabais aux employés sur les produits et services.

Conditions préalables à l'emploi :

ScriptPro développe, vend et prend en charge des produits et services de pointe pour les clients des systèmes de santé et les principaux systèmes hospitaliers aux États-Unis et au Canada. Ces clients ont besoin de certaines autorisations de sécurité, de vérifications des antécédents, de tests et de vaccins liés à la santé afin d'accéder à leurs emplacements. Pour soutenir les clients ScriptPro et comme condition d'emploi, vous devrez obtenir et / ou prouver certains tests et vaccins liés à la santé tels que, mais sans s'y limiter, la tuberculose, la grippe annuelle et les vaccins COVID (les demandes d'exemption religieuse ou médicale seront prises en compte).

Conditions de travail :

Ce poste comprend des environnements de bureau et d’atelier. Il nécessite l’utilisation régulière d’équipements standards ainsi qu’une utilisation prolongée de l’ordinateur. Les candidats peuvent travailler à proximité de diverses conditions telles que la poussière, les odeurs, l’huile, les fumées et le bruit. Ils peuvent être exposés à des pièces mécaniques mobiles, à des outils, à des composants électriques et à des conditions extérieures. Ce poste est très actif et exige régulièrement de se tenir debout, marcher, s’asseoir, s’accroupir, se pencher, étendre les bras, et utiliser les mains et les doigts.

La capacité de pousser, tirer et soulever de manière autonome est requise. La coordination motrice, l’utilisation d’outils, l’attention soutenue pendant de longues périodes de déplacement, ainsi que certaines capacités visuelles, notamment la vision de près, de loin et des couleurs, sont nécessaires. La capacité d’apprendre, de résoudre des problèmes concrets et d’interpréter divers types d’instructions est également exigée.

ScriptPro valorise les qualités uniques de chaque membre de l’équipe et, en tant qu’employeur offrant l’égalité des chances, ne pratique aucune discrimination fondée sur la race, la couleur, la religion, l’origine nationale, le sexe, la grossesse, l’âge, le handicap, les informations génétiques, le statut de vétéran ou tout autre statut protégé par la loi.

L’entreprise utilise des ressources internes pour le recrutement et le pourvoi des postes et, lorsqu’une assistance externe est nécessaire, elle collabore uniquement avec des agences partenaires préalablement approuvées et sous contrat. L’entreprise n’offre pas de parrainage de visa. Tous les candidats doivent avoir l’autorisation légale de travailler aux États-Unis.

Veuillez visiter le site pour en savoir plus sur ScriptPro.

Job Description

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.

You will be challenged with configuring, commissioning, and systematically trouble shooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment.

Responsibilities:

• Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
• (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF

Qualifications:

• Unparalleled desire to help the customer and deliver service excellence
• Education in Computer Networking or related recent practical experience
• Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience
• A strong comfort level with Linux is highly desired
• Some Network trouble shooting experience
• Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
• Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
• Must have a valid Ontario driver’s license

What we offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-life balance
• Employee Assistance plan
• Employee Discount Platform
• Career progression
• Casual work environment
• Social events and sports teams

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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