14 Fleet Management jobs in Canada

Job Description

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

This is a high-impact, global leadership role that directly shapes how some of the world’s largest and most forward-thinking mining operations manage their mobile fleets. Your leadership will ensure Hexagon continues to deliver solutions that unlock productivity, efficiency, and excellence for our customers — and remain the trusted partner of choice for surface fleet operations worldwide.

Role Overview:

As Senior Product Manager – Surface Mining Fleet Management Systems, you will lead the strategy, roadmap, and execution for Hexagon’s surface fleet solutions, which enable the optimization and coordination of haulage and auxiliary equipment across some of the world’s largest open-pit mining operations.

You will be responsible for driving a customer-focused strategy that ensures our fleet management solutions remain the market leader in supporting operational efficiency, productivity, and coordination at scale.

Your team consists of 3 to 6 Product Specialists, working closely with global customers, regional stakeholders, and cross-functional teams to ensure our solutions solve real-world mining challenges and deliver measurable value

• Define and execute the global product strategy and roadmap for surface mining fleet management solutions — including load and haul optimization, assignment logic, operator guidance, and productivity monitoring
• Manage and mentor a team of 3–6 Product Specialists to drive product execution, market alignment, and team performance
• Collaborate closely with customers — including major global mining operators — to deeply understand their operational needs, challenges, and opportunities
• Lead voice-of-customer engagement through site visits, interviews, and partnerships to ensure customer needs are at the centre of product development
• Partner with cross-functional teams (engineering, marketing, commercial, and support) to deliver cohesive, high-impact solutions to market
• Develop and communicate compelling value propositions that reflect the tangible operational impact of our solutions
• Monitor competitive trends, usage metrics, and market feedback to guide continuous improvement and innovation.
• Represent Hexagon at internal and external forum

• 7+ years of product management experience, ideally in mining technology, fleet systems, or complex operational environments.
• Strong understanding of open-pit surface mining operations and fleet coordination challenges.
• Proven ability to build customer-centric solutions that solve real operational problems
• Demonstrated ability to lead cross-functional teams and manage customer-centric product lifecycles
• Technical background in engineering, geoscience, mining tech, or similar field
• Fluent in English

• Fluent in Spanish or Portuguese proficiency is advantageous.

• Willingness to travel internationally (~10–20%) to engage directly with customers and teams.

Other locations that will be considered: USA, Australia, Brazil, Chile

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.

It’s not a package. It’s a promise.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description Reporting to the Regional Fleet Manager, The Fleet Operations Manager is responsible for overseeing the day-to-day maintenance activities of a fleet of over 300 vehicles, managing a team of 8-12 skilled technicians. The Fleet Operations Manager provides both strategic and hands-on support to the Regional Fleet Manager in the scheduling of vehicle maintenance, parts acquisition, warranty coverage and vendor management in multiple garages.
The Fleet Operations Manager will be instrumental in maintaining high standards of safety, compliance, performance, minimizing vehicle downtime, while also driving continuous improvement to the fleet management team.
Responsibilities Oversee daily maintenance activities across multiple garages, ensuring timely and effective vehicle repairs and preventive maintenance.
Lead and support team of Fleet technicians, including performance management, workload distribution, and on-site engagement through regular garage visits.
Oversee the procurement and management of spare parts and supplies, ensuring adequate inventory levels to minimize downtime.
Complete warranty related claims (using 3 C’s method) and ensuring capture of credits, dollars and rebates from vendors.
Ongoing selection, coordination, evaluation of 3rd party vendors that support vehicle maintenance & repair.
Manage the garage budget, including labor, parts, and supplies, to ensure cost-effective operations.
Maintain accurate records of maintenance activities, vehicle repairs, and compliance with regulations.
Point of contact for District Manager’s, Unit Manager’s, drivers and other stakeholders to address vehicle-related concerns, provide updates, and ensure communication between departments.
Analyze maintenance costs, vehicle performance, and other metrics to identify trends and improve operational efficiency.
Ensure compliance with all safety, environmental, and regulatory standards.
Travel regularly to garage locations to engage with team and perform site assessments (expected to visit each garage once per month).
Qualifications & Requirements College diploma or equivalent education and training
3- 5 Years experience working in fleet, garage, automotive, or branch operations.
Proven experience in vendor management, customer service and warranty processes
Experience leading a service or maintenance team, including hiring, training, and performance management
3+ years of direct working experience with a Computerized Maintenance Management System (CMMS)
Demonstrated understanding of continuous improvement methods, including 5S.
Proficient in general computer tasks, including MS Office Software
Strong attention to detail and ability to balance operational and administrative priorities
Strong interpersonal and communication skills
Ability to interpret documents such (i.e. safety rules, operating and maintenance instructions, and procedure manual) and produce routine reports

POSTING DETAILS
Location: 560 - Scarborough
Working Conditions: Office Environment
Reports to: Manager Fleet Regional|Chef régional Service du parc automobile
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

It’s not a package. It’s a promise.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description Reporting to the Regional Fleet Manager, The Fleet Operations Manager is responsible for overseeing the day-to-day maintenance activities of a fleet of over 300 vehicles, managing a team of 8-12 skilled technicians. The Fleet Operations Manager provides both strategic and hands-on support to the Regional Fleet Manager in the scheduling of vehicle maintenance, parts acquisition, warranty coverage and vendor management in multiple garages.
The Fleet Operations Manager will be instrumental in maintaining high standards of safety, compliance, performance, minimizing vehicle downtime, while also driving continuous improvement to the fleet management team.
Responsibilities Oversee daily maintenance activities across multiple garages, ensuring timely and effective vehicle repairs and preventive maintenance.
Lead and support team of Fleet technicians, including performance management, workload distribution, and on-site engagement through regular garage visits.
Oversee the procurement and management of spare parts and supplies, ensuring adequate inventory levels to minimize downtime.
Complete warranty related claims (using 3 C’s method) and ensuring capture of credits, dollars and rebates from vendors.
Ongoing selection, coordination, evaluation of 3rd party vendors that support vehicle maintenance & repair.
Manage the garage budget, including labor, parts, and supplies, to ensure cost-effective operations.
Maintain accurate records of maintenance activities, vehicle repairs, and compliance with regulations.
Point of contact for District Manager’s, Unit Manager’s, drivers and other stakeholders to address vehicle-related concerns, provide updates, and ensure communication between departments.
Analyze maintenance costs, vehicle performance, and other metrics to identify trends and improve operational efficiency.
Ensure compliance with all safety, environmental, and regulatory standards.
Travel regularly to garage locations to engage with team and perform site assessments (expected to visit each garage once per month).
Qualifications & Requirements College diploma or equivalent education and training
3- 5 Years experience working in fleet, garage, automotive, or branch operations.
Proven experience in vendor management, customer service and warranty processes
Experience leading a service or maintenance team, including hiring, training, and performance management
3+ years of direct working experience with a Computerized Maintenance Management System (CMMS)
Demonstrated understanding of continuous improvement methods, including 5S.
Proficient in general computer tasks, including MS Office Software
Strong attention to detail and ability to balance operational and administrative priorities
Strong interpersonal and communication skills
Ability to interpret documents such (i.e. safety rules, operating and maintenance instructions, and procedure manual) and produce routine reports

POSTING DETAILS
Location: 507 - Calgary
Working Conditions: Office Environment
Reports to: Manager Fleet Regional|Chef régional Service du parc automobile
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors' preferred distributor of plumbing, hydronics, and PVF products. We're proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team.

Operations & Fleet Supervisor

Key Responsibilities

Facility Opening & Morning Operations

• Oversee and perform the daily opening of the facility, ensuring operational readiness.
• Dispatch drivers using Elite routing software, updating routes or contacting drivers as needed.
• Respond to vehicle or driver issues, including reloading, unloading, or rerouting trucks as needed.
• Conduct vehicle checks and support troubleshooting; coordinate repairs and safety scheduling with leasing companies.
• Move vehicles around the yard as needed for unloading and loading deliveries.
• Operate a forklift to move products and or load a truck.
• Serve as the company's point person for inventory investigations and verifications prior to 9:30 AM.
• Support warehouse supervisory duties as needed throughout the day.

Supervision & Compliance

• Maintain communication with drivers and monitor route progress.
• Ensure drivers complete inspections, logbooks, and follow procedures.
• Investigate accidents to determine root cause, speak with involved parties, and decide whether the incident requires reporting to the designated center.
• Conduct periodic ride-alongs, logbook reviews, and provide performance feedback.
• Discuss non-compliance and communication issues with drivers
• Monitor fuel card usage for unusual activity.
• Address recurring issues involving drivers, customers, or vendors with the operations team.
• Review upcoming driver schedules and truck service needs.
• Attend supervisor meetings and contribute to team discussion topics.
• Complete a monthly ride-along and performance check-in with one driver.
• Conduct monthly logbook reviews to ensure MTO compliance.

Inventory & Delivery Issue Resolution

• Follow up with drivers when unreported orders or purchase orders appear in Elite, and investigate any discrepancies.
• Investigate IBT variances and report root causes to relevant staff.
• Verify inventory for Inside/Outside Sales teams and communicate findings.

Interdepartmental Communication & Collaboration

• Collaborate with other supervisors and departments to address driver, customer, or vendor issues.
• Participate in regular team meetings and promote a collaborative environment.
• Foster collaborative and problem solving demeanor amongst departments.

Customer & Vendor Relations

• Foster professional, solution-focused communication with customers and vendors.
• Resolve customer concerns, address missed deliveries or order issues, and ensure accurate, timely responses.
• Escalate unresolved vendor problems (e.g., shipping errors, packaging concerns, delays) to management.
• Develop and maintain strong working relationships with customers.

Other Duties

• Perform additional tasks or special projects as assigned.

Mandatory Requirements

• Must be commercially insurable.
• Experience driving box trucks and operating forklifts (license or ability to obtain).
• Familiarity with routing software and transport compliance (MTO, paper logbooks).
• Mechanical aptitude to identify and respond to minor vehicle issues, for example, knowledge of how to boost a transport.
• Technical aptitude to support Drivers with phone issues.
• Ability to lift 50 lbs. and perform physical work.
• Strong communication and customer service skills.
• Proficient with Microsoft Office and general software tools.
• Focused on accountability, continuous improvement, and team development.
• Comfortable working independently in early hours and leading by example

Schedule:

The hours of work for this position are 4:00 a.m. to 12: 30 p.m. Monday to Friday, however, as this is a supervisory role, there may be times when you are required to work extra hours to ensure the work is complete. Additionally, during the year-end inventory process you will be required to work on Saturday and Sunday as needed.

IMS is a mid-sized company with a small-company feel. We're professional, but relaxed, and strive to maintain an open work environment with an accessible senior leadership team. We also value giving our people opportunities to advance. If you're interested in learning and growing, this is the place for you. Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.

Job Description:

***English job description follows***

Description de l'emploi :

Vous avez une expérience d'au moins 15 ans, vous avez travaillé dans l'aéronautique et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour vous

Le programme d'avions commerciaux A220 recherche un Chef des Opérations de la Flotte Clients A220 pour rejoindre notre équipe Efficacité de la flotte basée à Mirabel (Québec, Canada), où vous contribuerez à la définition et à l'exécution du plan de performance de la flotte A220, assurerez le leadership et l'alignement au sein des fonctions du service client sur les priorités des initiatives de performance de la flotte et communiquerez en interne et en externe sur l'avancement de ces initiatives.

L'organisation de l'équipe est établie de manière à promouvoir la collaboration transversale de manière autonome, en se soutenant mutuellement et en apprenant collectivement.

Votre environnement de travail:

Le siège du programme d'avions commerciaux A220 est situé à Mirabel, dans la région métropolitaine de Montréal, à deux pas de la ville dynamique de Montréal. Réputée pour son environnement paisible et sûr, la région offre une grande qualité de vie aux jeunes professionnels ou aux professionnels expérimentés, ainsi qu'aux familles, en équilibrant parfaitement les opportunités de carrière et les activités de plein air, ce qui en fait un endroit vraiment spécial où il fait bon vivre.

Parce que nous prenons soin de vous :

• Avantages financiers: Salaire attractif, bonus annuel, régime d'assurances collectives, régime de retraite et régime d'achat d'actions.
• Équilibre vie privée / professionnelle: Une politique de travail hybride, une cafétéria sur site, une politique de congés très concurrentielle.
• Bien-être / santé: Programme d'Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, service de navette gratuite entre Montréal et Mirabel et application de covoiturage.
• Développement individuel: des opportunités d'évolution et des possibilités de formations nombreuses (catalogue de plus de e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, mobilité nationale et internationale).

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.

Vos défis:

Responsabilités

• Contribuer à la définition et à l'exécution du plan de performance de la flotte A220,
• Assurer le leadership et l'alignement au sein des fonctions du service client sur les priorités des initiatives de performance de la flotte et communiquer en interne et en externe sur l'avancement de ces initiatives.

Peut être amené à agir en tant qu'adjoint du chef du soutien au programme.

• Dans ce rôle, vous agirez en tant qu'adjoint du chef du soutien aux programmes en son absence et représenterez le soutien aux programmes de l'A220 dans les forums suivants lorsque le chef le lui déléguera :

• Équipe de direction des services à la clientèle de l'A220 - Revue hebdomadaire,

• Forums réguliers de gouvernance du programme, de l'ingénierie et de l'approvisionnement auxquels assiste le chef du service des achats ; Forums de transformation auxquels assiste le chef du service des achats,
• Forums sur la transformation auxquels participe le chef de projet.

Activités principales

Opérations de la flotte et focal clients

• Assurer la direction, l'orientation, l'encadrement et le soutien de l'équipe chargée des opérations de la flotte et des clients,
• Gérer les différents canaux de communication avec nos clients sur les questions relatives à l'ensemble de la flotte. En particulier, gérer le symposium des clients, les FRM et coprésider le forum FAIR,
• Assurer la communication de la flotte avec les clients et servir de point d'entrée aux CSD pour les questions en service relatives à l'A220,
• Superviser les performances de la flotte pour chaque client, y compris les performances FHS,
• Définir la fréquence et le format de rapport de la communication aux clients,
• Définir, en accord avec les lignes directrices S & C, l'échelonnement des clients A220, ce qui déterminera la fréquence et le format de la communication avec ces clients, mais aussi le niveau de soutien fourni.

Responsabilité globale de l'avancement des MISPs (Major In-Service Problem) et point focal au comité de la gestion du changement pour le Service à la Clientèle

• Responsable de l'avancement des dossiers MISP et responsable de bout en bout de la résolution des dossiers MISP relevant de la compétence de votre chapitre ATA,
• Responsable des principaux indicateurs de performance du MISP, en particulier de l'indicateur de performance du temps nécessaire pour obtenir une réparation (TTGF),
• Par délégation de Ho, président des examens Pre-OS/OS (surveillance opérationnelle) et représentera le service clientèle dans les différents comités de changement, en particulier le CCB (comité de contrôle des changements)
• Diriger la collecte des déclarations d'impact auprès de toutes les parties prenantes du service client A220 afin de s'assurer que tous les impacts en service sont correctement évalués et documentés en tant que contribution au comité de contrôle des changements,
• Le cas échéant, agir en tant que délégué habilité du chef du support de programme dans les comités de changement (LB, EB, CCB),
• Définir et aligner la stratégie globale en cours de service pour tous les changements présentés au comité des changements,
• En coordination avec le chef de la planification des activités et de la gouvernance, définir le budget nécessaire et le gérer pour toutes les activités liées à la performance de la flotte et au soutien des programmes,
• Établir et maintenir une solide relation de collaboration avec les fournisseurs A220, en particulier dans l'analyse des causes profondes des problèmes en service et la définition de solutions techniques.

Incorporation de la solution

• Élaborer la stratégie d'incorporation du bulletin de service (SB) dans la flotte (en tenant compte de la stratégie d'attribution, de la détermination des unités de semences nécessaires et des conditions commerciales globales du bulletin de service),
• Veiller à ce que les bulletins de service soient publiés le plus tôt possible et, pour les articles MISP, éventuellement indépendamment des POE, afin de garantir une incorporation rapide des bulletins de service dans la flotte en service,
• Contrôler l'élaboration, la publication et l'incorporation des bulletins de service, en mettant particulièrement l'accent sur les éléments du MISP et du maintien de la navigabilité (CARB),
• Obtenir le soutien de SATAIR, de l'équipe de gestion de l'approvisionnement en service et de l'équipe de gestion du rééquipement pour trouver une solution à l'incorporation (kitting, pièces de rechange, etc.), et organiser des réunions régulières sur le rééquipement de la flotte afin d'examiner les problèmes rencontrés,
• Par délégation de Ho, présider et diriger le SBCB ou l'équivalent A220.

Portefeuille de la satisfaction des clients

• Sur délégation du support du programme Ho, gérer le portefeuille de développement continu (y compris le budget) réservé à la résolution des problèmes en service par le biais de demandes de changement,
• Valider que la demande de changement appartient au portefeuille de la satisfaction du client, prioriser les demandes de changement,
• Contrôler les dépenses budgétaires par rapport à l'AOP et prendre des mesures en cas d'écart.

Gestion des clients

• Gérer la relation et la stratégie de communication pour le portefeuille de clients en ce qui concerne les performances spécifiques de la flotte A220 de ces clients,
• Travailler en étroite collaboration avec le directeur des opérations de la flotte et des clients et le directeur de la transformation pour harmoniser la communication avec les clients du point de vue du format et de la fréquence des rapports.

Dimensions

• Le titulaire du poste contribuera de manière décisive à la réalisation de l'une des trois principales priorités de l'A220, à savoir l'amélioration des performances de la flotte, grâce à ses actions dans les domaines suivants :

• S'engager rapidement dans l'évaluation et l'investigation des problèmes techniques afin de les introduire - le cas échéant - dans le processus de « résolution des problèmes de la flotte » et d'atteindre l'objectif de résolution du MISP A220,

• Déployer rapidement des mesures d'atténuation efficaces (procédures de maintenance/réparation, procédures opérationnelles pour les équipages de vol/de cabine, pièces de rechange supplémentaires des fournisseurs ou pièces exclusives d'AIRBUS, informations aux clients) afin d'éviter qu'ils ne se produisent ou de minimiser leur impact opérationnel,
• Suivre de près les performances de la flotte en service et définir/maintenir le plan d'actions associé aux performances de la flotte,
• Mettre en œuvre des solutions en service afin d'améliorer les performances de la flotte (flotte A220 et flottes individuelles des clients),

• Sur toutes ces dimensions, l'orientation et les décisions prises par le titulaire du poste auront un impact significatif sur la satisfaction du client et la réalisation des objectifs de performance de la flotte du programme.

• Autres dimensions pertinentes pour le poste :

• Le poste requiert une capacité à s'interfacer de manière crédible avec les cadres supérieurs du client (par exemple, les vice-présidents techniques et de maintenance des grandes compagnies aériennes) et le titulaire du poste bénéficiera d'une visibilité importante au sein de la communauté des compagnies aériennes,

• Le programme comprendra ~450 avions en service à la fin de 2025 parmi 20-30 opérateurs, dans le monde entier,
• Le titulaire du poste couvre plusieurs domaines techniques de l'avion (chapitres ATA sur les systèmes et les groupes motopropulseurs),
• Le titulaire du poste doit gérer un sous-ensemble de l'ensemble du portefeuille de clients A220 et participer à des réunions spécifiques aux clients, le cas échéant,
• Diriger la contribution du S à l'ensemble du processus de gestion des changements (et représenter le S au comité de contrôle des changements lorsqu'il est délégué),
• Assurer le suivi des questions de navigabilité (et représenter Ho au comité d'examen continu de la navigabilité lorsqu'il est délégué),
• Le titulaire du poste doit être capable d'assurer l'interface avec les cadres supérieurs des fournisseurs, afin de soutenir les équipes chargées de la gestion des fournisseurs en service et de l'approvisionnement, notamment en définissant les plans d'amélioration des performances des fournisseurs en service pour la zone de responsabilité du chapitre ATA dont il a la charge.
• Employés subordonnés (effectifs en ETP) : 8-9
• Budget de fonctionnement (en termes financiers) : ~20 millions de dollars Budget de satisfaction de la clientèle (y compris le budget d'amélioration de la flotte pour le MISP et les plans d'action spécifiques aux clients)

Votre profil:

• Diplôme d'ingénieur en aérospatiale ou équivalent,
• Solides compétences en gestion de projet,
• Au moins quinze (15) ans d'expérience en ingénierie et/ou en exploitation d'aéronefs, dont au moins cinq (5) ans dans un rôle de gestion,
• Expérience de la gestion d'importants projets pluridisciplinaires,
• Expérience significative dans l'interaction avec les clients des compagnies aériennes et dans la gestion des relations,
• Une expérience des services à la clientèle d'Airbus et/ou d'A220 et/ou de l'aérospatiale (minimum 5 ans) est requise,
• Orienté(e) vers le client et faire preuve d'intégrité à tout moment, sans compromis,
• Solide sens des affaires et des finances associé à une vision stratégique,
• Excellentes compétences en matière de relations interpersonnelles et de communication et traitement des personnes avec respect,
• Capacité avérée à constituer et à diriger des équipes performantes dans un environnement en évolution rapide, avec des priorités qui changent constamment,
• Vous êtes soucieux du développement des personnes et appréciez la contribution de chacun,
• Être disponible pour des déplacements de courte durée et avoir des horaires de travail flexibles.

Ce poste peut impliquer des déplacements professionnels (dans le monde entier).

Déplacements requis : <10% au Canada et à l'étranger.

Ce travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la réputation et de la croissance durable de l'entreprise.

Vous ne semblez pas correspondre à 100%? Pas d'inquiétude Airbus vous accompagnera pour trouver le poste qui correspond le mieux à vos compétences et aspirations.

Donnez une nouvelle dimension à votre carrière en soumettant votre candidature en ligne maintenant

***

Job description :

Do you have 15 years, have you worked in aerospace and would you like to progress and develop new skills? Then this job is for you

The A220 commercial aircraft Programme is looking for a Head Of A220 Customer Fleet Operations to join our Fleet efficiency team based in Mirabel (Québec, Canada), where you contribute to the definition and execution of the A220 Fleet performance plan, and provide leadership and alignment within Customer Services functions on Fleet performance initiatives priorities and communicate internally and externally on the progress of these initiatives.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone's throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, free shuttle service between Montreal and Mirabel and carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

Accountabilities

• Contribute to the definition and execution of the A220 Fleet performance plan,
• Provide leadership and alignment within Customer Services functions on Fleet performance initiatives priorities and communicate internally and externally on the progress of these initiatives.

May be required to act as Deputy of the Head of Program Support

• In this role, act as the deputy of the Head of Program Support in her/his absence and represent A220 Program Support in the following forums when delegated by the Ho:

• A220 Customer Services Leadership Team weekly review;

• Program, Engineering, Procurement regular governance forums attended by the Ho.
• Transformation forums attended by the Ho.

Main activities

Customer Fleet Operations & Customers focal

• Provide leadership, guidance, coaching and support to the Fleet Operations & Customers team,
• Manage the various channels of communication with our customers on fleet wide issues. In particular, manage the Customer Symposium, the FRMs and co-chair the FAIR forum,
• Responsible for the fleet communication to Customer and act as the entry point for CSDs on in-service questions related to the A220,
• Fleet performance oversight per Customer, inclusive of the FHS performance,
• Define the frequency and reporting format of the communication to customers,
• Define, in alignment with S & C guidelines, the tiering of the A220 customers, which will determine the communication frequency & format with those customers but also the level of support provided,
• Act as the focal and expert on in-service issues for an assigned portfolio of ATA chapters (covering structures & cabin in particular),
• Monitor those ATA chapters from a fleet performance standpoint.

Responsibility for MISP (Major In-Service Problem) progress and inputs to the Customer Services Change Board

• Responsibility for the progress of MISP items and have end-to-end leadership for resolution of the MISP items falling under your ATA chapters' area of responsibility,
• Owner of key MISP KPIs, in particular the Time-To-Get-a-Fix (TTGF) KPI,
• By delegation of Ho, Chairman of Pre-OS/OS (Operational Surveillance) reviews and will represent Customer Services at the various Change Boards, particularly the CCB (Change Control Board),
• Lead the collection of impact statements from all A220 Customer Services stakeholders to ensure that all in-service impacts are properly assessed, evaluated and documented as an input to the Change Board,
• As required, act as the empowered delegate of the Head of Program Support on the Change Boards (LB, EB, CCB),
• Define and align the in-service overall strategy for all changes presented to the Change Board,
• In coordination with the Head of Business Planning and Governance, define the required budget and manage it for all activities related to Fleet Performance and Program Support,
• Establish and maintain a strong collaborative relationship with A220 Suppliers, particularly in the analysis of root cause of in-service issues and the definition of technical solutions,
• Work closely with the Supplier Support Management team to design supplier recovery plans as required for in-service issues falling under job holder's ATA chapters' of responsibility,

Solution embodiment

• Develop the Service Bulletin (SB) fleet embodiment strategy (taking into account the allocation strategy, the determination of required seed units needed and the overall commercial conditions of the Service Bulletin),
• Ensure SBs are issued as early as possible and, for MISP items, potentially independently from POE to ensure swift incorporation of the SB on in-service fleet,
• Monitor the development, issuance and embodiment of the SB, with particular focus on MISP and Continuous Airworthiness items (CARB),
• Secure support from SATAIR, the In-Service Supply Management Team and the Retrofit Management Team to solution embodiment (kitting, spares…), and set up regular fleet retrofit meetings to review showstoppers,
• By delegation of Ho, chair and run SBCB or A220 equivalent.

Customer Satisfaction portfolio

• On delegation from the Ho Program Support, manage the continuous development portfolio (incl. Budget) reserved to address in-service issues through change requests,
• Validate that change request belongs to the Customer Satisfaction portfolio, prioritize the change requests,
• Monitor budget spend vs. AOP and take actions in case of deviation.

Customer management

• Manage the relationship and communication strategy for the portfolio of customers in relation to these customers' specific A220 fleet performance,
• Work closely with the Head of Fleet Technical Operations to align on communication to customers from a reporting format and frequency standpoint.

Dimensions

• Job holder will be a key contributor to the achievement of the one of the top 3 priorities for the A220, namely the improvement of the fleet performance through his/her actions on the following dimensions:

• Engage rapidly the evaluation and investigation of technical issues in order to introduce them – when relevant - into the "Resolve Fleet Issues" process and achieve the A220 MISP resolution objective,

• Deploy quickly efficient mitigations (maintenance / repair procedures, flight / cabin crew operational procedures, additional Supplier equipment spares or AIRBUS proprietary parts, information to Customers) in order to prevent their occurrence or minimize their operational impact,
• Closely monitor the performance of the in-service fleet and define / maintain the associated Fleet Performance actions plan,
• Embody solution in-service so as to improve fleet performance (A220 fleet and individual customer fleets),

• On all these dimensions, the orientation and decisions taken by the job-holder will have significant impact on the customer satisfaction and the achievement of the program fleet performance targets.

• Other dimensions relevant to the position:

• The position requires an ability to interface credibly with Customer Senior Management (e.g. VP Technical & Maintenance of large airlines) and the jobholder will get significant visibility within the airline community,

• The program will comprise ~450 aircraft in-service at the end of 2025 among 20-30 operators, worldwide,
• The job holder covers multiple technical areas of the aircraft (Systems and Powerplant ATA chapters),
• The job holder is expected to manage a subset of the entire customer portfolio of A220 customers and participate in customer specific meetings as required,
• Lead the S contribution to the full Change management process (and represent Ho at Change Control Board when delegated),
• Ensure follow-up of airworthiness issues (and represent Ho at Continuous Airworthiness Review Board when delegated),
• The position requires an ability to interface with senior management at suppliers as well, in support of the in-service supplier management and procurement teams, particularly in definition of the in-service supplier performance improvement plans for the jobholder's respective ATA chapter area of responsibility.
• Subordinate employees (FTE headcount): 8-9
• Operating Budget (financial terms): ~$20M Customer Satisfaction budget (incl. Fleet improvement budget for MISP and customer specific action plans)

Your boarding pass:

• Aerospace Engineering degree or equivalent;
• Strong Project management skills
• Minimum of fifteen (15) years of experience in Engineering and/or aircraft operation, with a minimum of five (5) years in a management role;
• Experience in managing important multi-disciplinary projects;
• Significant experience in interacting with Airline customers and managing relationships;
• Airbus and/or A220 and/or Aerospace Customer Services experience (minimum of 5 years) is a requirement;
• Customer focused and behave with integrity at all time with no compromise;
• Strong business and financial acumen combined with a strategic view;
• Excellent interpersonal and communication skills and treat people with respect;
• Demonstrated capability of building and leading high performance teams in a fast-paced environment, with constantly changing priorities;
• Care for people development and value everyone's contribution;
• Available for short notice travel and have flexible working hours.

This role may involve some travels for business (worldwide).

Travel Required: <10% Domestic and International.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Leadership

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Date d’affichag e / Date Posted:

Pays / Country:

Emplacement / Location:

À propos de & Whitney Canada

Pratt & Whitney Canada (P&WC) est un leader mondial de l’industrie aérospatiale établi à Longueuil, au Québec. Nous fabriquons des moteurs de nouvelle génération qui équipent la plus grande flotte d’avions et d’hélicoptères au monde dans les segments de l’aviation d’affaires, de l’aviation générale et de l’aviation régionale.

En près de 100 ans, nous avons réalisé de nombreuses percées dans le développement de moteurs qui assurent le transport de marchandises et de matériel, luttent contre les feux de forêt et effectuent le transport de passagers.

Un employeur de choix

Pratt & Whitney Canada a été reconnue comme l’un des 10 meilleurs employeurs au Canada en 2025 selon Forbes, en plus d’être classée au premier rang des employeurs dans l’industrie de l’aérospatiale et de la défense au pays! Notre siège social figure sur le palmarès des meilleurs employeurs dans la région de Montréal. Ensemble, ces distinctions confirment notre réputation d’employeur de choix dans la région de Montréal, au Canada et dans le monde.

Dates du stage : 6 janvier au 24 avril 2026

Emplacement : Le poste s’effectue à notre établissement de St-Hubert du lundi au vendredi, selon des horaires flexibles et exclusivement en présentiel.

Consultez notre chaîne YouTube :

Notre site web :

Pourquoi rejoindre notre équipe ?

Le candidat sera responsable de gérer l’approvisionnement en pièces en provenance de fournisseurs interne et externe à titre d’acheteur. Il devra notamment planifier les besoins, placer les commandes, gérer les pénuries, communiquer les besoins détaillés auprès de fournisseurs et les plans de livraisons aux clients. Il devra gérer les urgences et les priorités relatives aux lignes d’assemblage de moteurs afin d’éviter les arrêts de production et de maintenir un flux continu. Enfin, le candidat devra intervenir avec les différents membres de la chaîne de valeur telle que la planification de production, l’inspection, le département de ventes et service à la clientèle et le département de manutention/expédition. Le candidat sera appelé à proposer et implanter des solutions créatives pour résoudre les problèmes d’approvisionnement et les différents problèmes d’inventaire relié à l’aspect de son travail.

À quoi ressemblera votre quotidien ?

Qu’est-ce qu’il vous faut pour réussir ?

Ce poste s’inscrit dans un milieu de travail francophone, néanmoins il nécessite une connaissance fonctionnelle de l’anglais pour lire et comprendre des instructions spécialisées, des plans, des dessins et des termes techniques qui peuvent émaner d’organisations internationales, ainsi que pour écrire et parfois communiquer en anglais avec des clients, des fournisseurs ou des collègues internationaux.

Travailler chez Pratt & Whitney Canada

Le masculin est utilisé sans discrimination et uniquement dans le but d’alléger le texte. Nous étudierons la demande d’emploi de tous les candidats qualifiés.

Chez Pratt & Whitney Canada, nous allions avec passion, audace et rigueur pour concevoir, fabriquer et entretenir les moteurs d’aéronefs les plus avancés et les plus fiables au monde. Notre travail et la qualité de nos produits contribuent au succès de nos clients, qui à leur tour sauvent des vies, soutiennent le commerce, connectent les communautés et protègent les libertés.

Chez Pratt & Whitney Canada, vous avez l’occasion de faire une différence tous les jours ; il suffit de lever les yeux. Êtes-vous prêt à vous dépasser ?

***

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment, transportation, wildfire suppression, and passenger travel.

An Employer of Choice

Pratt & Whitney Canada was recognized as one of Canada’s Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters are also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide.

Internship dates: January 6th to April 24th 2026

Location: The position is based at our St-Hubert location, internship from Monday to Friday, with flexible hours and exclusively on-site

Check out our YouTube channel:

Our website:

Why join our team?

The candidate will have to manage the procurement of parts coming from internal and external suppliers. They will have to plan the requirements, place the orders, manage the shortages, and communicate priorities to the supplier and to internal customers. They will also have to manage the urgencies related with the engine line in order to avoid potential line stoppage. The candidate will be encouraged to propose and implement creative and robust solutions for procurement issues.

What will your day-to-day look like?

What do you need to be successful?

Although this position is part of a French-speaking work environment, it requires a working knowledge of English to read and understand specialized instructions, plans, drawings and technical terms that may emanate from international organizations, as well as to write and sometimes communicate in English with customers, suppliers or international colleagues.

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

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