5 Freight Forwarding jobs in Canada

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
• Supervising the Barrie Operations team in their day-to-day activities, including:
  1. Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA
  2. Negotiating rates with Carriers
  3. Quoting Customers
  4. Tracking shipments
  5. Communicating shipment details with customers and agents
  6. Submitting documents to Customs Brokers
  7. Arranging local pickups and deliveries
  8. Calculating revenue and costs on shipment files
• Set clear expectations for efficiency, accuracy, and proactive problem-solving in all aspects of the transport of operations including and not limited to routing of shipments, support and communication with problem shipments and timely billing
• Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the operations department as per Management direction
• Coach, mentor, and support team members in achieving and exceeding KPIs, performance goals, and customer service standards
• Monitor individual and team performance, providing regular feedback, coaching, and performance management to drive continuous improvement
• Ensure full team competency by identifying skills gaps, implementing cross-training, and fostering professional development
• Create a customer-first culture by reinforcing best practices in responsiveness, communication, and proactive issue resolution
• Collaborate closely with leadership to align operations with company goals, drive efficiency, and contribute to strategic initiatives
• Analyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiency
• Act as a key decision-maker in resolving escalated operational challenges, ensuring timely and effective solutions
• Drive accountability and ownership, ensuring that each team member understands their impact on service quality and business success
• Foster a collaborative team environment by ensuring open communication, engagement, and a shared commitment to excellence
• Lead and develop the operations team to ensure excellence in execution and a high-performance culture
• Support company policies & procedures
• Participate in and complete employee appraisals
• Participate in onboarding new employees as needed
• External coaching opportunities and ongoing support from Management will be available to support the operations Supervisor's personal and professional growth

• Proactive & Solutions-Oriented -See challenges as opportunities and actively seeks ways to improve processes and service
• Leadership-Driven - Naturally motivates, supports, and develops others while leading by example
• Accountability-Focused - Takes ownership of results and holds the team to high performance standards
• Customer-Centric - Prioritizes world-class service and ensures the team delivers seamless customer experiences
• Resilient & Agile - Handles pressure, manages competing priorities, and stays focused in a fast-paced environment
• Detail Oriented - Balances the ability to see both immediate tasks and long-term strategic goals
• Empathetic & Approachable - Builds strong relationships with the team, fostering trust and open communication
• Results-Driven - Continuously pushes for improvements and higher efficiency
• Confident Decision-Maker - Can quickly assess situations and make informed decisions under pressure
• Growth-Oriented - Committed to professional and personal development for both them and their teams

• 10+ years of transportation or freight forwarding experience required
• 4+ years of leadership experience in people management, team supervision, or operational leadership required
• Experience working with Transportation Management Systems (TMS) and EDI Systems
• Knowledge of Canada & USA Customs cross border practices & procedures
• Knowledge of National LTL/FTL systems (i.e. Day & Ross, Polaris, Forward Air)
• Experience with deliveries to Amazon type Distribution Centers
• Knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset
• Experience with Tradeshow and White glove freight considered an asset
• Knowledgeable in CargoWise considered an asset
• Working knowledge of Loadlink is considered an asset
• Post Secondary education in Supply Chain Management considered an asset
• Certified and knowledgeable in Transportation of Dangerous Goods (Air and Ground) considered an asset

• Strong coaching and mentoring skills to develop team members
• Ability to set clear expectations and drive accountability
• Skilled in performance management, feedback, and conflict resolution
• Experience in motivating teams to achieve and exceed performance targets

• In-depth understanding of import/export logistics, customs processes, and carrier negotiations
• Strong ability to analyze operational performance and identify areas for improvement
• Experience with coordinating complex shipments and troubleshooting logistics challenges
• Ability to implement process improvements to enhance efficiency

• Excellent verbal and written communication skills for both internal teams and external partners/customers
• Strong ability to de-escalate issues and handle customer concerns proactively
• Capable of training and coaching the team to enhance service levels and responsiveness

• Ability to think critically and make data-driven decisions
• Strong time management and prioritization skills in a fast-moving environment.
• Skilled in identifying root causes of operational efficiencies and implementing solutions

• Proficiency in TMS (Transport Management Systems (Cargowise et al ), Logistics software (Loadlink), and Excel
• Ability to track KPIs, analyze trends, and create reports for leadership
• Experience in cost analysis and revenue tracking for shipments

• Office Environment

• Opportunity to shape client success and operational excellence in a dynamic logistics environment
• Collaborative and supportive team culture with a focus on continuous improvement
• Casual work environment
• Engaging social activities and events throughout the year
• Competitive salary and above-standard benefits with opportunities for professional growth
  • Extended health benefits
  • Dental care
  • Vision care
  • Employee Assistance Program
  • Life insurance
  • RRSP program

Job Description

Salary:

GILLESPIE-MUNRO INC.

Job Description: Customer Service Representative

International Freight Forwarding Forestry Division

Reporting to: Department Manager

___

Our International Forwarding team at our Vancouver, British Columbia office is currently looking for a well-organized, multitasked and self-motivated individual who will be responsible for coordinating and arranging international transportation services in our forestry department while working with other staff members to support customer service, meet short and long term goals, and increase the efficiency of the division. The primary responsibilities of this position are:

SPECIFIC ACCOUNTABILITIES:

• Oversee operations and improve work flow and procedures by analyzing and implementing changes to support customers goals and client satisfaction.
• Monitor all aspects of the logistics process, including deliveries, transloading, container delivery, bookings, bills of lading, and invoicing.
• Coordinate with suppliers, ocean carriers, transloading facilities, mills, sales offices, and overseas customers to ensure accurate and timely order fulfillment.
• Monitor shipments closely to meet carrier cut-off dates & VGM deadlines to ensure cargo is loaded onto intended vessels. This to include continuous monitoring of orders from the point of receipt through to vessel departure.
• Communicate B/L instructions with shipping lines; approve B/L proof copies; arrange for final B/L to be printed and delivered to customers.
• Prepare and process documents such as Bills of Lading, Certificates of Origin, Commercial Invoices, Mill Certificates, etc.
• Arrange for and provide accurate and timely export documents to customers in accordance with the terms of sales agreements and letters of credit.
• Update shipment data in order management systems as changes occur.
• Input data into internal KPI report systems to monitor supplier performance.
• Manage cargo flow to meet weekly, monthly, and quarterly volume allocations for short and long term order fulfilment.

REQUIREMENTS OF THE JOB, DESIRED TRAINING AND EXPERIENCE

• Strong attention to detail to ensure accuracy of documents
• Ability to handle fluctuating work volumes and meet deadlines
• Good typing skills and a proficient knowledge of Microsoft Office products
• Willingness to learn new skills and participate in training programs
• Minimum three years experience in international forwarding in marine transportation
• Successful completion of CIFFA Education Program (Preferred)
• Some Post-Secondary education (Preferred)

#HP

Job Description

Are you a strategic thinker with a passion for building relationships and driving business growth? We are a fast-growing and dynamic logistics provider offering comprehensive solutions—including International Air and Sea Freight, Customs Brokerage, Cross-Border Services, and Warehouse Distribution—seeking an experienced and results-driven Business Development Manager/Sales Manager to join our team. The ideal candidate will have a minimum of 5 years' experience in the logistics industry, with product knowledge across all service areas, particularly international air and ocean. We offer an attractive compensation and incentive package for the right individual who is passionate about sales, skilled at building client relationships, and ready to contribute to our continued growth.

Key Responsibilities:

• Achieves annual Sales and Gross Profit objectives, along with other defined KPIs.
• Acts as an ambassador of the ITN/Scan Global brand—representing it as a high-quality, customer-centric, and timely service provider that delivers on its value proposition.

Requirements:

• 5 years of experience in Freight Forwarding Industry.
• Must be a Canadian Citizen or Permanent Resident of Canada.

ITN takes your business personally. We deliver fast, seamless solutions by building our business on five pillars – commitment, flexibility, trust, reliability, and passion, supported by our belief in taking your business personally. Tailoring solutions that meet your specific needs is what sets us apart, and it’s how we constantly exceed your expectations. ITN Logistics Group is Canadian based – with worldwide connections. Each component of the Group has a focus on a logistics specialty. We provide our customers with integrated combinations of all elements of the international import and export logistics process. Air and Sea Freight Forwarding – Worldwide Industrial Project Management – Worldwide Transborder Transportation – USA CANADA MÉXICO, Warehouse and Distribution Services, Enhanced Logistics Services, Intermodal Transportation. Our personnel have extensive industry experience and are well qualified to assist our clients with the many details associated with international trade. We strive to anticipate the needs of our customers and to create efficient and economical solutions based on their unique needs. ITN operates its own import and export consolidation system between Canada and many international commercial markets. Therefore we have a direct involvement in the routing, status and location of goods as they move through the supply-chain process.