4,061 Front Desk Manager jobs in Canada

A leading full-service hotel in Kamloops is seeking a dynamic Front Office Manager to oversee the daily operations of their guest services team. They are searching for a leader who is not only passionate about hospitality but also inspired by the opportunity to shape exceptional guest journeys. This role goes beyond overseeing the front desk; it’s about leading a team that sets the tone for every stay, creating first and lasting impressions that keep guests returning. As the face of the hotel’s operations, the Front Office Manager will bring energy, leadership, and vision to the guest services team. From welcoming travellers to resolving challenges with grace, this position requires a leader who thrives on connecting with people, anticipating needs, and turning ordinary stays into extraordinary experiences. The salary range is $55,000 to $60,000 base plus potential bonus.

Description

• Lead, train, and inspire the front office team to deliver exceptional guest service.
• Oversee daily front desk operations, including check-in, check-out, reservations, and guest inquiries.
• Ensure compliance with brand standards, service protocols, and financial controls.
• Monitor guest feedback and implement initiatives to continually enhance satisfaction scores.
• Collaborate with housekeeping, maintenance, and food & beverage teams to ensure seamless operations.
• Manage scheduling, payroll, and departmental budgets effectively.
• Handle escalated guest issues with professionalism and empathy.
• Contribute to the development and implementation of hotel policies and procedures.

Requirements

• A proven hospitality leader with front office or guest services management experience.
• Someone who thrives in a fast-paced environment while remaining calm and approachable.
• A communicator and motivator who leads by example.
• Tech-savvy and experienced with hotel systems, with an eye for efficiency and innovation.
• Above all, a service-driven professional who understands that hospitality is about people first.
• Familiarity with Marriott service standards and brand expectations is a strong asset.

Corporate Culture

• The chance to join a respected hospitality brand with opportunities for career advancement.
• A competitive compensation and benefits package designed to support both professional and personal well-being.
• A supportive, collaborative workplace culture where passion for hospitality is celebrated.
• The opportunity to live and work in Kamloops—surrounded by natural beauty, outdoor adventure, and a community that blends small-city charm with big opportunities.

Contact Carmen MacKeage at x5 or submit your resume in confidence below.

Job Description

Front Office Supervisor

Rate of Pay - $24 per Hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Pomeroy Kananaskis Mountain Lodge here:

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Front Office Supervisor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front office team by creating an environment of learning and job fulfillment in a positive working environment in support of our Employee Engagement goals.

You will oversee the daily operations of managing arrivals, departures, group and tour needs, while balancing room inventory, and leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives. Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.

Job Duties:

• Ensuring the highest levels of guest service exceeding the expectations of our guests in order to build loyalty and create word of mouth business.
• Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Marriott Rewards guests as it relates to blocking, special requests, departure preparation.
• Responsible for training of all Front desk employees& supervisors.
• Fostering a culture where all employees are empowered to provide our guests any services they request in order to exceed their expectations.
• Coach and mentor to all Front Office team members by creating an environment of contagious learning, job fulfillment, which provides a path for career development with Pomeroy Lodging.
• Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees.
• Prepare and facilitate performance reviews and development plans for all guest services staff.

Employment Experience and Educational Requirements:

• Minimum 1 year leadership experience in luxury resorts and education within the industry is an asset.
• A Diploma/Degree in Hospitality Administration from a recognized institute would be an asset.
• You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
• Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions.
• Previously demonstrated commitment to exceeding guests' expectations at all times.
• Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas e. “Be the eye of the guest”.
• Understanding, or desire to learn forecasting of occupancy, labor, rooms expenses, and to measure these against actual results and create action plans accordingly.
• Computer literacy is imperative including applications in Opera, WINPM, WINSAM IRIS, Windows, MS Word, MS Excel, and Internet.
• Self-motivation and organizational skills with the initiative and the proven ability to work well under pressure.
• Flexibility to adjust your schedule based on the evolving needs and demands of our business operations. You may be required to work varying shifts including evenings, weekends, and holidays to align with operational changes and fluctuations.

Amazing Work Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass*

Apply now or visit us to learn more information at

Experience the Pomeroy Kananaskis Mountain Lodge here:

*Season Availability, subject to cut off dates.

Job Description

At CWP Energy, we are at the forefront of the renewable energy revolution, leveraging our deep expertise in energy trading to drive innovation. Our entrepreneurial culture fosters creativity, encourages experimentation, and rewards risk-taking, setting us apart in the industry.

We are seeking a highly motivated Front Office Developer to join our Power Analytics team. This is a unique opportunity to contribute to a high-performance group that thrives on solving complex problems with cutting-edge techniques in applied mathematics, statistics, optimization, and machine learning.

About the Power Analytics Team :
Our team comprises passionate scientists, engineers, and mathematicians dedicated to advancing state-of-the-art methods in energy market analysis. We work with an extensive database of clean data, addressing challenging problems that are ideal for algorithmic trading strategies.

Key Responsibilities:

• Lead the design and implementation of advanced data pipelines and analytical tools leveraging Python, SQL, and cloud technologies to process, analyze, and visualize large U.S. power market datasets—covering supply, demand, pricing, and grid congestion.
• Automate and optimize end-to-end data workflows, including ingestion, transformation, reporting, and analysis, to significantly enhance speed, accuracy, and decision-making.
• Develop and maintain production-grade tools to support power trading strategies, performance reporting, and market analysis. Coordinate software and hardware development initiatives to strengthen and modernize infrastructure.
• Provide IT and analytics support for the Power Analytics team, including implementing and running model updates, executing detailed analyses, and translating complex datasets into actionable insights.
• Continuously monitor U.S. power market trends, integrating new data sources, advanced methodologies, and emerging technologies to improve forecasting, market intelligence, and operational efficiency.
• Maintain, refactor, and enhance existing code requiring improvements and optimization.

• Master’s degree in a quantitative field (Engineering, Mathematics, Computer Science, Physics, Finance, etc.).
• 3+ years of experience with analysis of large datasets.
• 3+ years experience with database administration and optimization
• High proficiency in SQL and Python
• High proficiency in source control systems
• Ability to thrive in a fast-paced, results-oriented environment.
• Knowledge of machine learning and advanced statistical regression techniques (an asset).
• Power Market experience (an asset)
• Experience with agile software principles (an asset).

• An entrepreneurial results-driven corporate culture. Curious to know more ? McGill St Laurent
• Full group insurance and the opportunity to contribute to an RRSP program.
• A vacation policy upon arrival.
• A public transit incentive program.
• A Give & Match program
• A beautiful office with a gym, a lounge, locker rooms and showers.

• Diriger la conception et la mise en œuvre de pipelines de données avancés et d’outils analytiques utilisant Python, SQL et les technologies infonuagiques pour traiter, analyser et visualiser de vastes ensembles de données du marché de l’électricité aux États-Unis — couvrant l’offre, la demande, les prix et la congestion du réseau.
• Automatiser et optimiser les flux de données de bout en bout, y compris l’ingestion, la transformation, la production de rapports et l’analyse, afin d’améliorer considérablement la rapidité, la précision et la prise de décision.
• Développer et maintenir des outils de qualité production pour soutenir les stratégies de trading d’électricité, le suivi de performance et l’analyse de marché. Coordonner les initiatives de développement logiciel et matériel pour renforcer et moderniser l’infrastructure.
• Fournir un soutien IT et analytique à l’équipe Power Analytics, y compris la mise en œuvre et l’exécution de mises à jour de modèles, la réalisation d’analyses détaillées et la traduction de jeux de données complexes en informations exploitables.
• Surveiller en continu les tendances du marché de l’électricité aux États-Unis, en intégrant de nouvelles sources de données, des méthodologies avancées et des technologies émergentes pour améliorer la prévision, l’intelligence de marché et l’efficacité opérationnelle.
• Maintenir, refactorer et faire évoluer du code existant nécessitant des améliorations et une optimisation.

• Diplôme de maîtrise dans un domaine quantitatif (génie, mathématiques, informatique, physique, finance, etc.).
• Minimum 3 ans d’expérience dans l’analyse de grands ensembles de données.
• Minimum 3 ans d’expérience en administration et optimisation de bases de données.
• Maîtrise avancée de SQL et Python.
• Maîtrise avancée des systèmes de gestion de versions (source control).
• Capacité à évoluer dans un environnement dynamique, axé sur les résultats.
• Connaissances en apprentissage automatique (machine learning) et en techniques de régression statistique avancées (un atout).
• Expérience dans le marché de l’électricité (un atout).
• Expérience avec les principes de développement agile (un atout).

• L’opportunité de prendre part à une culture entrepreneuriale. Curieux d'en savoir plus? McGill St Laurent
• Une assurance collective complète et la possibilité de contribuer à un programme de REER.
• Une politique de vacances dès ton arrivée.
• Un programme d’incitatif pour le transport en commun.
• Un programme de give & match.
• Un magnifique bureau avec un gym, un lounge, des vestiaires et des douches.

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Job Description

Company Description

Reporting to The Director, Rooms, The Director, Front Office is responsible for leading the day-to-day Front Office operations and ensuring consistent, 5 star luxury service is provided to our guests at every interaction point. The Director, Front Office will be a key individual leading the Assistant Front Office Managers as well as all Front Office colleagues.

Why work for Fairmont Pacific Rim?

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $90,000.00 per annum
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

    What you will be doing:

• Leading the Front Office teams (Front Desk, Guest Services and Royal Service) in the daily operational duties, with the support of the Front Desk Manager, Guest Services Manager and Royal Service Manager
• Assist DOR in executing Rooms Division goals including colleague engagement, guest satisfaction, loyalty program enrollment and management and upsell revenues.
• Ensure appropriate training for colleagues is fulfilled
• Observe colleagues' productivity, providing constructive feedback, coaching, and recognition when applicable
• Ensure guest satisfaction at all times by ensuring that safety and service is always the first priority.
• Overlook guest complaints, resolutions and concerns raised.
• Support as Manager on Duty, serving as a resource to all departments to ensure a smooth overall operation of the hotel in the absence of other managers.
• Overlook the daily operations including arrivals and departures to ensure a smooth operation and the highest level of guest satisfaction.
• Assist with Front Office labor planning, ensuring effective scheduling of colleagues in line with labour standards and business needs.
• Review and approve payroll daily.
• Assist with ALL Loyalty program to promote enrollment, perfect arrival standards, ensure daily reconciliation/audit, and colleague training.
• Act as a point of contact for VIP & regular guests by assisting with reservations & rates, group arrivals and site inspections as required.
• Meet and Greet VIP’s, escort to room and follow up on the comfort of their stay as required.
• Ensure the lobby/entrance is in peak condition at all times to ensure music, lighting, scent, cleanliness and maintenance are in line with hotel image and the time of day.
• Prepare for and attend daily ops meetings.
• Ensure effective and timely communication among all departments and throughout the hotel through weekly/monthly departmental communication meetings.
• Actively promote a safe work environment and ensure all colleagues within Front Office have a working knowledge of all emergency procedures.
• Member of the Emergency Response Team.
• Ensure adherence of hotel policies and standard operating procedures for each department.
• All other duties as assigned

Your experience and skills include:

• Minimum of 5 years’ experience in rooms with a solid foundation in Front Office operating systems
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• University degree or College diploma in Hospitality Management preferred
• Leadership experience, including experience in training & developing teams, implementing best practices to consistently be creative & innovative; within a union environment preferred
• Knowledge of Property Management System an asset, Opera Cloud knowledge preferred
• Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
• Excellent communication skills both written and verbal
• Flexibility to work additional hours as required; including shift work, weekends, public holiday

Your team and working environment:

• At ocean’s edge, an oasis in the city, Fairmont Pacific Rim is the most remarkable address in Vancouver.
• Working with a diverse and talented team of passionate individuals, in a 5 star luxury hotel environment
• A team with outstanding attention to detail and dedicated to delivering unparalleled guest experience

Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

All Out Graphics & Design is looking for a full-time personal who is enthusiastic, energetic and is great with customers. Applicant has to be willing to move to Battleford Sask. Position is open immediately. Please read the following duties of the Account Manager/Front desk coordinator below.  Account managers need to have a good understanding of sales and marketing, as well as an excellent knowledge of the company they work for and the products or service they sell. More specifically account manager should have: * Strong interpersonal skills * A polite, friendly and diplomatic manner * Excellent communication skills, both written and verbal * A good sense of humour * Good negotiation skills * The ability to generate ideas * The ability to prioritise and manage several different tasks at once * An excellent understanding of client care * The ability to work effectively to deadlines * Good motivational skills * Good common sense and logical thinking * The ability to relate to a wide range of people * The ability to thrive in pressured or stressful situations * The ability to solve problems as they arise * A committed and flexible attitude to the job * Good organisational skills * Good administrative skills * Excellent planning abilities * The ability to work independently and as part of a team * Good IT skills * Good attention to detail * The ability to manage several tasks at once * Good budgeting skills and the ability to handle finances * The ability to handle rejection (when a client chooses to stop doing business with the company Their Responsibilities are as follows: * Identifying potential new clients and business opportunities * Generating ways to attract new clients * Liaising with clients in order to identify their needs * Dealing with client requests * Designing marketing strategies and media proposals for a product or service * Ensuring that clients pay on time * Ensuring that company outgoings are paid on time * Communicating client agendas to other members of staff * Maintaining a good understanding of clients and their business strategies * Acting as the first point of contact for company clients * Setting up meetings * Liaising with other departments in the company according to client requirements * General administrative duties * Giving presentations * Selling products and new campaigns   Working as an account manager can be quite stressful as the account manager is the first port of call when clients have any problems with the company and it is the account manager who is held responsible if a client chooses to place their business somewhere else. Typically, account managers work normal office hours (9 – 5.30 pm) but they may be required to work overtime during busy periods. Additionally, account managers are expected to attend networking events, product launches and exhibitions in order to generate new business, which usually happen outside office hours, during the evenings or weekends. Account managers are office based but they will often have to travel to meet clients, attend conferences or liaise with other sales and marketing professionals.         Account Manager Job Description. The Account Manager is responsible for managing an array of accounts; achieving high sales targets. Account Managers are also responsible for building relationships with new clients and leading team productivity.   An account manager is a sales professional who performs a variety of duties aimed at managing his employer's client relationships, as well as developing new business from existing clients. In most environments, a business development executive actively seeks out new clients. Account Manager/Front desk coordinators sit in prominent places in their buildings or offices so they can quickly and conveniently greet and address incoming customers. They might answer customer inquiries, direct patients to waiting areas or other offices, update customer contact information, and notify departments of arriving customers. You would also answer and direct incoming calls and respond to customers' questions over the phone. Many receive payments for products or services, print receipts, and enter financial transactions in cash registers or computer software programs. They also accept job applications from individuals who fill them out in person and send the applications to appropriate departments. Account Manager perform administrative duties when they are not interacting with customers. They file paperwork, maintain computer files, perform data entry, order inventory, process financial documents, update appointments, sort incoming and outgoing mail, keep appointment calendars, and give messages to staff and management in other parts of the building. You will supervise lower-level front desk staff and coordinate services with other departments. For example, front desk coordinators will notify cleaning crews, graphic designers, graphic installers, embroiderer when clients have specific requests, and will maintain turn around times. Please Apply within, Call Or attach resume

Job Description

THE OPPORTUNITY:

The Salesforce Administrator is an integral team member of Atlantic’s Enterprise Applications group responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

The Salesforce Administrator will be responsible for day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. This role will lead the continued development of our Salesforce.com environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information. This role will work closely with functional and regional leaders, subject matter experts, and systems integrators to identify, develop, and deploy new business processes and functionality within a structured CRM strategy. They will also support data management activities including complex data loading and data cleansing to organizational standards.

Location: Scarborough, Ontario (currently hybrid)

RESPONSIBILITIES:

• Provide end user support and troubleshooting assistance, ensuring timely resolution.

• Configure, customize, and maintain the Salesforce instance to align with evolving business needs.

• Collaborate with stakeholders to gather requirements, design solutions, and implement changes.

• Customize and configure the platform to suit unique workflows, processes, and data models, integrating with external applications as needed.

• Create and maintain custom objects, fields, formulas, workflows, validation rules, and process builder flows to automate business processes.

• Design and implement automation such as flows, approval processes, and triggers to streamline operations and boost efficiency.

• Develop custom reports, dashboards, and visualizations to provide valuable insights to drive decision-making.

• Manage user profiles, roles, permissions, public groups, Organization Wide Defaults, sharing rules, and security settings to ensure data integrity and compliance with company policies. • Manage data to improve Salesforce data quality, implementing rules and automation as needed for consistency of reporting.

• Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and scalability.

• Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations.

• Stay updated with Salesforce platform updates, releases, and best practices, making recommendations for enhancements and improvements.

• Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction.

• Collaborate with cross-functional teams, including sales, marketing, customer service, and finance.

ROLE REQUIREMENTS:

• University Degree in Business, Information Technology, or related major.

• Certification in Salesforce Administration or Advanced Administrator.

• 5+ years of work experience as a Salesforce Administrator managing Salesforce environment (configure and customize) and supporting 100+ users.

• Advanced skills in building custom apps and objects, formula fields, workflows, custom views, reports and dashboards.

• Advanced skills in applying automation to solve complex business problems.

• Advanced skills in loading and managing large and complex data sets within Salesforce environment and data lake.

• Proficient in Office 365 with expert level skills in Excel.

• Experience with Atlassian tools including Jira and Confluence, and ticketing system such as Zendesk, ServiceNow, etc.

• Experience with data governance and data management.

• Experience working in Agile/Scrum environments and complex multi-phase projects.

• Experience in business analysis, including elicitation and management of business requirements.

• Experience in writing user stories and business process documentation.

• Excellent interpersonal skills and demonstrated ability to build collaborative relationships to obtain consensus and engagement among multiple partners.

• Ability to communicate fluently in French would be an asset.

COMPETENCIES:

Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the shortterm and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

Drive for Results - Achieves results within established timelines. Understands and demonstrates that intentions, activities, and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up after finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

Leadership - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions, and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

Think and Act like an owner - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.

Job Description

Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Front Office Assistant Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members' ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Director of Rooms in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information: $58,000 per annum

Physical Requirement: Heavy; work activities involve handling loads up to 30kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP • Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 2 years’ minimum Front Office experience with 1 year of service in a leadership role; experience in a hotel/hospitality/tourism setting or related industry is required; resort experience is an asset.
• Post-secondary education in hospitality or related discipline preferred.
• Professional and well organized with excellent communication skills, both written and verbal.
• Excellent problem-solving abilities and ability to think on your feet.
• Must have the ability to supervise, mentor, train and motivate the team.
• A working knowledge of hotel systems, specifically Opera PMS is an asset.

Primary Responsibilities:

Guest Experience/Operations:

• In collaboration with the Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by:
  • Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience.
  • Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless check out.
  • Building individual connections with guests wherever possible to drive loyalty and referrals.
• Ensures guest inquiries, requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfaction.
• Assists in the departmental policy and procedure development and implementation.
• Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process.

Team Commitment & Collaboration:

• Assists the Front Office Manager in the monitoring of team member performance, including supervision, scheduling, and timely feedback and recognition.

Training:

• Assists the Front Office Manager in initial new hire training and department assimilation, as well as developing and refreshing training materials to support.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy and paste the link into a new browser): -fa67-3408-e4a0-b783824e2215/apply?source=3485363 -CS-58771

Applications will begin to be reviewed August 15, 2025.

Job Description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Representing The Fairmont Banff Springs through excellence in guest service.  Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate:  $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $1.30.

Job Duties Include:

• Supervise daily operations and coordinate guest arrivals/departures with Front Desk, Royal Service, and Night Audit teams.
• Lead, coach, and mentor team members through one-on-one development, performance evaluations, and empowerment in guest service recovery.
• Maintain and uphold departmental and Fairmont standards, while promoting the hotel's vision and core values.
• Ensure guest and colleague safety by following Health & Safety protocols and participating in emergency procedures.
• Collaborate with hotel leaders, manage time-sensitive tasks, and perform other duties as assigned.

Your experience and skills include:

• Minimum 1 year of Front Desk supervisory experience in a large hotel.
• Proficient in Micros-Opera Property Manager, Microsoft Word, and Excel.
• Experience in Royal Service and guest recovery with proven service recovery skills.
• Graduate of a Hotel Management or Hospitality program (asset).
• Strong written and verbal communication skills with high attention to detail.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for 4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: 

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit   to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Front Office team. As part of the Front Office department, the Front Desk Supervisor / Group and Conference Services provides the highest level of Owner and guest experience to all. The Front Office/Conference Services Coordinator’s main responsibility is the day-to-day function of the front desk and ensuring that all meetings/conferences run smoothly. This role makes decisions effecting Guests, Associates and operating procedures that contribute to the overall success of both the Front Office, Conference Services and Lodging Ovations.

This position concentrates on the day-to-day operations of the guests and owners at Evolution, Legends & First Tracks Lodge. The key areas of focus are communication, customer service, and groups

Job Specifications:

• Starting Wage: $43,264 - $55,369
• Employment Type: Year Round  
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age  
• Housing Availability: No

Job Responsibilities:

• Embrace Lodging Ovations’ Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Lodging Ovations Owners and Guests.
• Review all reservation reports on a daily, weekly and monthly basis, noting any special Guests, special request etc. and take appropriate action.
• Allocate rooms in IQW for expected arrivals and future bookings
• Provide Front Desk Coverage when scheduled.
• Ensure all Guest issues are resolved in a timely matter.
• Train new hires for Front Desk, Conference Services and Night Audit
• Coordinate all meeting and group conferences.
• Liaise with WB Service & Sales Managers.
• Provide an authentic experience for meeting and group conference Guests by being present and available from the planning through the end of their event.
• Coordinate with internal Team Members on any special arrangements (catering, AV equipment etc.) for meeting and group conference Guests.
• Ensure all conference room billing is complete and accurate.
• Follow-up on VIP arrivals and welcome cards/amenities.
• Take full ownership of groups and plan schedule in line with meeting and conferences in collaboration with FOM
• Provide leadership to the Front Desk team.

Job Requirements:

• Tourism/Hospitality Post-secondary education an asset
• Flexibility and a positive attitude
• Administrative and computer skills
• Excellent communication and relationship building skills
• Detailed, accurate, organized and disciplined
• High level of integrity and maturity
• Previous Front Office/Reservations/Sales experience an asset
• Work shifts and carry a cell phone for inquiries

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 510913
Reference Date: 08/19/2025
Job Code Function: Front Office