7,467 Front Office jobs in Canada

Job Description

At CWP Energy, we are at the forefront of the renewable energy revolution, leveraging our deep expertise in energy trading to drive innovation. Our entrepreneurial culture fosters creativity, encourages experimentation, and rewards risk-taking, setting us apart in the industry.

We are seeking a highly motivated Front Office Developer to join our Power Analytics team. This is a unique opportunity to contribute to a high-performance group that thrives on solving complex problems with cutting-edge techniques in applied mathematics, statistics, optimization, and machine learning.

About the Power Analytics Team :
Our team comprises passionate scientists, engineers, and mathematicians dedicated to advancing state-of-the-art methods in energy market analysis. We work with an extensive database of clean data, addressing challenging problems that are ideal for algorithmic trading strategies.

Key Responsibilities:

• Lead the design and implementation of advanced data pipelines and analytical tools leveraging Python, SQL, and cloud technologies to process, analyze, and visualize large U.S. power market datasets—covering supply, demand, pricing, and grid congestion.
• Automate and optimize end-to-end data workflows, including ingestion, transformation, reporting, and analysis, to significantly enhance speed, accuracy, and decision-making.
• Develop and maintain production-grade tools to support power trading strategies, performance reporting, and market analysis. Coordinate software and hardware development initiatives to strengthen and modernize infrastructure.
• Provide IT and analytics support for the Power Analytics team, including implementing and running model updates, executing detailed analyses, and translating complex datasets into actionable insights.
• Continuously monitor U.S. power market trends, integrating new data sources, advanced methodologies, and emerging technologies to improve forecasting, market intelligence, and operational efficiency.
• Maintain, refactor, and enhance existing code requiring improvements and optimization.

• Master’s degree in a quantitative field (Engineering, Mathematics, Computer Science, Physics, Finance, etc.).
• 3+ years of experience with analysis of large datasets.
• 3+ years experience with database administration and optimization
• High proficiency in SQL and Python
• High proficiency in source control systems
• Ability to thrive in a fast-paced, results-oriented environment.
• Knowledge of machine learning and advanced statistical regression techniques (an asset).
• Power Market experience (an asset)
• Experience with agile software principles (an asset).

• An entrepreneurial results-driven corporate culture. Curious to know more ? McGill St Laurent
• Full group insurance and the opportunity to contribute to an RRSP program.
• A vacation policy upon arrival.
• A public transit incentive program.
• A Give & Match program
• A beautiful office with a gym, a lounge, locker rooms and showers.

• Diriger la conception et la mise en œuvre de pipelines de données avancés et d’outils analytiques utilisant Python, SQL et les technologies infonuagiques pour traiter, analyser et visualiser de vastes ensembles de données du marché de l’électricité aux États-Unis — couvrant l’offre, la demande, les prix et la congestion du réseau.
• Automatiser et optimiser les flux de données de bout en bout, y compris l’ingestion, la transformation, la production de rapports et l’analyse, afin d’améliorer considérablement la rapidité, la précision et la prise de décision.
• Développer et maintenir des outils de qualité production pour soutenir les stratégies de trading d’électricité, le suivi de performance et l’analyse de marché. Coordonner les initiatives de développement logiciel et matériel pour renforcer et moderniser l’infrastructure.
• Fournir un soutien IT et analytique à l’équipe Power Analytics, y compris la mise en œuvre et l’exécution de mises à jour de modèles, la réalisation d’analyses détaillées et la traduction de jeux de données complexes en informations exploitables.
• Surveiller en continu les tendances du marché de l’électricité aux États-Unis, en intégrant de nouvelles sources de données, des méthodologies avancées et des technologies émergentes pour améliorer la prévision, l’intelligence de marché et l’efficacité opérationnelle.
• Maintenir, refactorer et faire évoluer du code existant nécessitant des améliorations et une optimisation.

• Diplôme de maîtrise dans un domaine quantitatif (génie, mathématiques, informatique, physique, finance, etc.).
• Minimum 3 ans d’expérience dans l’analyse de grands ensembles de données.
• Minimum 3 ans d’expérience en administration et optimisation de bases de données.
• Maîtrise avancée de SQL et Python.
• Maîtrise avancée des systèmes de gestion de versions (source control).
• Capacité à évoluer dans un environnement dynamique, axé sur les résultats.
• Connaissances en apprentissage automatique (machine learning) et en techniques de régression statistique avancées (un atout).
• Expérience dans le marché de l’électricité (un atout).
• Expérience avec les principes de développement agile (un atout).

• L’opportunité de prendre part à une culture entrepreneuriale. Curieux d'en savoir plus? McGill St Laurent
• Une assurance collective complète et la possibilité de contribuer à un programme de REER.
• Une politique de vacances dès ton arrivée.
• Un programme d’incitatif pour le transport en commun.
• Un programme de give & match.
• Un magnifique bureau avec un gym, un lounge, des vestiaires et des douches.

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Job Description

Company Description

Reporting to The Director, Rooms, The Director, Front Office is responsible for leading the day-to-day Front Office operations and ensuring consistent, 5 star luxury service is provided to our guests at every interaction point. The Director, Front Office will be a key individual leading the Assistant Front Office Managers as well as all Front Office colleagues.

Why work for Fairmont Pacific Rim?

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $90,000.00 per annum
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

    What you will be doing:

• Leading the Front Office teams (Front Desk, Guest Services and Royal Service) in the daily operational duties, with the support of the Front Desk Manager, Guest Services Manager and Royal Service Manager
• Assist DOR in executing Rooms Division goals including colleague engagement, guest satisfaction, loyalty program enrollment and management and upsell revenues.
• Ensure appropriate training for colleagues is fulfilled
• Observe colleagues' productivity, providing constructive feedback, coaching, and recognition when applicable
• Ensure guest satisfaction at all times by ensuring that safety and service is always the first priority.
• Overlook guest complaints, resolutions and concerns raised.
• Support as Manager on Duty, serving as a resource to all departments to ensure a smooth overall operation of the hotel in the absence of other managers.
• Overlook the daily operations including arrivals and departures to ensure a smooth operation and the highest level of guest satisfaction.
• Assist with Front Office labor planning, ensuring effective scheduling of colleagues in line with labour standards and business needs.
• Review and approve payroll daily.
• Assist with ALL Loyalty program to promote enrollment, perfect arrival standards, ensure daily reconciliation/audit, and colleague training.
• Act as a point of contact for VIP & regular guests by assisting with reservations & rates, group arrivals and site inspections as required.
• Meet and Greet VIP’s, escort to room and follow up on the comfort of their stay as required.
• Ensure the lobby/entrance is in peak condition at all times to ensure music, lighting, scent, cleanliness and maintenance are in line with hotel image and the time of day.
• Prepare for and attend daily ops meetings.
• Ensure effective and timely communication among all departments and throughout the hotel through weekly/monthly departmental communication meetings.
• Actively promote a safe work environment and ensure all colleagues within Front Office have a working knowledge of all emergency procedures.
• Member of the Emergency Response Team.
• Ensure adherence of hotel policies and standard operating procedures for each department.
• All other duties as assigned

Your experience and skills include:

• Minimum of 5 years’ experience in rooms with a solid foundation in Front Office operating systems
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• University degree or College diploma in Hospitality Management preferred
• Leadership experience, including experience in training & developing teams, implementing best practices to consistently be creative & innovative; within a union environment preferred
• Knowledge of Property Management System an asset, Opera Cloud knowledge preferred
• Desire to provide phenomenal guest experiences, a passion for quality, and attention to detail
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
• Excellent communication skills both written and verbal
• Flexibility to work additional hours as required; including shift work, weekends, public holiday

Your team and working environment:

• At ocean’s edge, an oasis in the city, Fairmont Pacific Rim is the most remarkable address in Vancouver.
• Working with a diverse and talented team of passionate individuals, in a 5 star luxury hotel environment
• A team with outstanding attention to detail and dedicated to delivering unparalleled guest experience

Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Front Office Assistant Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members' ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Director of Rooms in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information: $58,000 per annum

Physical Requirement: Heavy; work activities involve handling loads up to 30kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP • Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 2 years’ minimum Front Office experience with 1 year of service in a leadership role; experience in a hotel/hospitality/tourism setting or related industry is required; resort experience is an asset.
• Post-secondary education in hospitality or related discipline preferred.
• Professional and well organized with excellent communication skills, both written and verbal.
• Excellent problem-solving abilities and ability to think on your feet.
• Must have the ability to supervise, mentor, train and motivate the team.
• A working knowledge of hotel systems, specifically Opera PMS is an asset.

Primary Responsibilities:

Guest Experience/Operations:

• In collaboration with the Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by:
  • Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience.
  • Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless check out.
  • Building individual connections with guests wherever possible to drive loyalty and referrals.
• Ensures guest inquiries, requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfaction.
• Assists in the departmental policy and procedure development and implementation.
• Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process.

Team Commitment & Collaboration:

• Assists the Front Office Manager in the monitoring of team member performance, including supervision, scheduling, and timely feedback and recognition.

Training:

• Assists the Front Office Manager in initial new hire training and department assimilation, as well as developing and refreshing training materials to support.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy and paste the link into a new browser): -fa67-3408-e4a0-b783824e2215/apply?source=3485363 -CS-58771

Applications will begin to be reviewed August 15, 2025.

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Front Office team. As part of the Front Office department, the Front Desk Supervisor / Group and Conference Services provides the highest level of Owner and guest experience to all. The Front Office/Conference Services Coordinator’s main responsibility is the day-to-day function of the front desk and ensuring that all meetings/conferences run smoothly. This role makes decisions effecting Guests, Associates and operating procedures that contribute to the overall success of both the Front Office, Conference Services and Lodging Ovations.

This position concentrates on the day-to-day operations of the guests and owners at Evolution, Legends & First Tracks Lodge. The key areas of focus are communication, customer service, and groups

Job Specifications:

• Starting Wage: $43,264 - $55,369
• Employment Type: Year Round  
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age  
• Housing Availability: No

Job Responsibilities:

• Embrace Lodging Ovations’ Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Lodging Ovations Owners and Guests.
• Review all reservation reports on a daily, weekly and monthly basis, noting any special Guests, special request etc. and take appropriate action.
• Allocate rooms in IQW for expected arrivals and future bookings
• Provide Front Desk Coverage when scheduled.
• Ensure all Guest issues are resolved in a timely matter.
• Train new hires for Front Desk, Conference Services and Night Audit
• Coordinate all meeting and group conferences.
• Liaise with WB Service & Sales Managers.
• Provide an authentic experience for meeting and group conference Guests by being present and available from the planning through the end of their event.
• Coordinate with internal Team Members on any special arrangements (catering, AV equipment etc.) for meeting and group conference Guests.
• Ensure all conference room billing is complete and accurate.
• Follow-up on VIP arrivals and welcome cards/amenities.
• Take full ownership of groups and plan schedule in line with meeting and conferences in collaboration with FOM
• Provide leadership to the Front Desk team.

Job Requirements:

• Tourism/Hospitality Post-secondary education an asset
• Flexibility and a positive attitude
• Administrative and computer skills
• Excellent communication and relationship building skills
• Detailed, accurate, organized and disciplined
• High level of integrity and maturity
• Previous Front Office/Reservations/Sales experience an asset
• Work shifts and carry a cell phone for inquiries

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 510913
Reference Date: 08/19/2025
Job Code Function: Front Office   

Job Description

THE OPPORTUNITY:

The Salesforce Administrator is an integral team member of Atlantic’s Enterprise Applications group responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

The Salesforce Administrator will be responsible for day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. This role will lead the continued development of our Salesforce.com environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information. This role will work closely with functional and regional leaders, subject matter experts, and systems integrators to identify, develop, and deploy new business processes and functionality within a structured CRM strategy. They will also support data management activities including complex data loading and data cleansing to organizational standards.

Location: Scarborough, Ontario (currently hybrid)

RESPONSIBILITIES:

• Provide end user support and troubleshooting assistance, ensuring timely resolution.

• Configure, customize, and maintain the Salesforce instance to align with evolving business needs.

• Collaborate with stakeholders to gather requirements, design solutions, and implement changes.

• Customize and configure the platform to suit unique workflows, processes, and data models, integrating with external applications as needed.

• Create and maintain custom objects, fields, formulas, workflows, validation rules, and process builder flows to automate business processes.

• Design and implement automation such as flows, approval processes, and triggers to streamline operations and boost efficiency.

• Develop custom reports, dashboards, and visualizations to provide valuable insights to drive decision-making.

• Manage user profiles, roles, permissions, public groups, Organization Wide Defaults, sharing rules, and security settings to ensure data integrity and compliance with company policies. • Manage data to improve Salesforce data quality, implementing rules and automation as needed for consistency of reporting.

• Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and scalability.

• Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations.

• Stay updated with Salesforce platform updates, releases, and best practices, making recommendations for enhancements and improvements.

• Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction.

• Collaborate with cross-functional teams, including sales, marketing, customer service, and finance.

ROLE REQUIREMENTS:

• University Degree in Business, Information Technology, or related major.

• Certification in Salesforce Administration or Advanced Administrator.

• 5+ years of work experience as a Salesforce Administrator managing Salesforce environment (configure and customize) and supporting 100+ users.

• Advanced skills in building custom apps and objects, formula fields, workflows, custom views, reports and dashboards.

• Advanced skills in applying automation to solve complex business problems.

• Advanced skills in loading and managing large and complex data sets within Salesforce environment and data lake.

• Proficient in Office 365 with expert level skills in Excel.

• Experience with Atlassian tools including Jira and Confluence, and ticketing system such as Zendesk, ServiceNow, etc.

• Experience with data governance and data management.

• Experience working in Agile/Scrum environments and complex multi-phase projects.

• Experience in business analysis, including elicitation and management of business requirements.

• Experience in writing user stories and business process documentation.

• Excellent interpersonal skills and demonstrated ability to build collaborative relationships to obtain consensus and engagement among multiple partners.

• Ability to communicate fluently in French would be an asset.

COMPETENCIES:

Customer Focus - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

Decision Quality - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the shortterm and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

Drive for Results - Achieves results within established timelines. Understands and demonstrates that intentions, activities, and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up after finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

Leadership - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions, and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

Think and Act like an owner - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.

Job Description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Representing The Fairmont Banff Springs through excellence in guest service.  Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate:  $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $1.30.

Job Duties Include:

• Supervise daily operations and coordinate guest arrivals/departures with Front Desk, Royal Service, and Night Audit teams.
• Lead, coach, and mentor team members through one-on-one development, performance evaluations, and empowerment in guest service recovery.
• Maintain and uphold departmental and Fairmont standards, while promoting the hotel's vision and core values.
• Ensure guest and colleague safety by following Health & Safety protocols and participating in emergency procedures.
• Collaborate with hotel leaders, manage time-sensitive tasks, and perform other duties as assigned.

Your experience and skills include:

• Minimum 1 year of Front Desk supervisory experience in a large hotel.
• Proficient in Micros-Opera Property Manager, Microsoft Word, and Excel.
• Experience in Royal Service and guest recovery with proven service recovery skills.
• Graduate of a Hotel Management or Hospitality program (asset).
• Strong written and verbal communication skills with high attention to detail.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for 4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: 

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit   to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!

Job Description

Front Office Executive (Reception + CEO Desk Support)

Location:
Tress Lounge Canada Inc. Head Office

Employment Type:
Full-Time | In-Person | Independent Contractor

Compensation:
Competitive monthly retainer + Performance-Based Bonuses

About the Role

Tress Lounge Canada Inc. is seeking a polished, proactive, and highly organized Front Office Executive to serve in a dual capacity managing front desk client services and supporting the CEOs administrative and coordination needs . This role is ideal for candidates with hospitality, salon, or executive assistant experience who thrive in high-end, fast-paced environments and can communicate effectively with clients, franchisees, and leadership teams alike.

Required Experience

• 24 years in front desk, guest relations, or executive support roles (luxury salons, spas, hotels, or wellness centers preferred)
• Experience with appointment scheduling, POS billing, front office operations, and executive coordination
• Excellent communication and discretion when handling high-profile clientele and sensitive information

Key Responsibilities: Front Office / Reception Duties

• Greet and check-in clients with warmth and professionalism
• Manage client flow for walk-ins, appointments, and reschedules
• Operate POS for billing, membership packages, and product sales
• Confirm appointments via phone, WhatsApp, or booking software
• Handle client inquiries and escalate service concerns when needed
• Maintain a clean, branded, and organized reception area
• Log guest feedback and support follow-ups
• Keep track of files, records, and client service history

CEO Desk / Executive Assistant Support

• Coordinate CEOs schedule, calls, and internal meetings
• Communicate with vendors, franchisees, and team members on CEOs behalf
• Maintain meeting trackers and calendar reminders (online & offline)
• Assist in compiling daily salon sales reports and staff updates
• Support internal documentation (Sheets, Docs, presentations)
• Draft messages, emails, and replies under CEOs direction
• Organize digital files and follow up on pending internal tasks
• Set up Google Meet / Zoom calls and manage calendar invites
• Ensure timely communication flow across departments

Required Tools & Software Proficiency

• WhatsApp Business, Gmail, Google Calendar
• Google Sheets, Docs, Drive
• Zoom / Google Meet

Soft Skills

• Professional and courteous communicator
• Reliable, punctual, and detail-oriented
• Strong sense of discretion with confidential data
• Calm and composed in high-pressure situations
• Groomed and presentable, aligned with luxury service expectations

Preferred/Bonus Qualifications

• Experience supporting C-level executives or business owners
• Basic knowledge of beauty or salon operations
• Multilingual (English + Hindi)

To Apply

Please send your resume and a brief statement of interest to:

Subject Line: Front Office Executive Application Your Name

Job Types: Full-time, Permanent

Pay: $17.00-$17.33 per hour

Additional pay:

• Commission pay

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for Comfort Inn & Suites, Medicine Hat, AB.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Maintains all standard of guest service.
• Manage and motivate all Front Office personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide the very best in guest satisfaction.
• Receive and resolve all departmental guest complaints in a timely manner and within the guidelines of the company.
• Check and control room reservations, Front Office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports (including rate and availability calendar).
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Implement and monitor all corporate marketing programs.
• Organize and conduct pre-shift and departmental meetings to disseminate pertinent information. Attend other hotel meetings as deemed necessary.
• Perform room inspections, which require bending stooping, reaching overhead and moving throughout guest floors.
• Assists in check in/check out of guests or any related guest service activity.
• Perform other duties as requested. For example, special requests from guests.
• Participates in Manager on Duty program requiring working second shift, constant monitoring throughout the hotel.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints
• Answer telephone promptly and properly being polite, courteous, and friendly
• Be friendly, thorough, accurate and efficient in taking reservations
• Be friendly, thorough, accurate and efficient in performing Check-ins
• Be friendly, thorough, accurate and efficient in performing Check-outs
• Operate or assist with shuttle or transportation Service in a timely and courteous manner
• Assist guests with luggage upon their arrival to and departure from the hotel
• Use the guests’ names
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Handle messages, wake-up calls, mail, and faxes properly
• Assist guests’ with laundry/dry cleaning needs
• Know of incoming VIPs
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manger.
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Maintain effective communication through the use of meetings, log books and bulletins
• Be available to help other departments in emergency situations
• Adhere to all work rules, procedures and policies established by the company including, but not
• limited to those contained in the associate handbook.
• Safety and Security Skills
• Properly handle and account for keys
• Be knowledgeable of policies regarding emergency procedures and security concerns
• Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
• Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
• Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
• Have full understanding of franchise honors program
• Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
• Verifies all information on reservations check-in; name, address, method of payment, etc.
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• Adheres to hotel policies regarding the use of cash banks
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements:

• High School diploma /Secondary qualification or equivalent.
• Experience with Choice Hotels PMS a Plus

This job requires the ability to perform the following:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• RSP with Company Match
• Employee discount
• Life insurance
• Parental leave
• Referral program