12,400 Front Office jobs in Canada

Job Description

Job Description

About Novara Human Capital Solutions:

At Novara, we support businesses with integrated solutions across all functions of Human Resources. In partnership with our client, we are excited to present this unique opportunity to join their organization on their behalf. Please note that this is a confidential search, and the successful candidate will be employed directly by our client.

About Castleavery Hospitality:

At Castleavery Hospitality Ventures Inc. (CHVI), hospitality is our passion. We are trailblazers in the luxury hospitality industry, creating transformative experiences that leave lasting memories and inspire a global community of travelers. Our bespoke properties stand as iconic gateways that unlock the beauty of the Canadian Rockies, balancing human comfort and the elegance of nature through innovative and sustainable solutions that redefine excellence in hospitality. Our commitment to excellence, refinement, and mutual respect not only elevates guest experiences but also fosters a positive and collaborative work environment.

CHVI's Team Core Values:

These core values demonstrate our commitment to our values, mission, and vision statement:

• Authenticity We provide real, grounded, human experiences.
• Stewardship We care deeply for our environment and community.
• Connection We facilitate genuine connections among people and with nature.
• Presence We invite guests to slow down and be fully here.
• Excellence in Hospitality Quiet, thoughtful service with attention to detail

Your Impact:

As the Front Office Manager at Mount Engadine Lodge (MEL), you will shape the first and lasting impressions of every guest. Working alongside the Lodge Manager and the Management Team of Castleavery Hospitality, you will ensure that each experience reflects the excellence, refinement, and mutual respect that define our properties. Your leadership will not only guide the MEL team to deliver memorable experiences, but also cultivate a work environment rooted in collaboration, positivity, and growth.

Your Superpowers:

• You bring a welcoming and professional presence that allows guests to feel at ease before they even arrive.
• You communicate clearly and respectfully with both guests and staff, ensuring everyone is informed and supportive throughout each stay.
• You are organized and have a keen eye for detail, keeping operations, housekeeping, and events running smoothly.
• You thrive in a dynamic environment, balancing multiple priorities and diligent to adapting situations at the property.
• You approach challenges calmly and resourcefully, finding solutions that support both guests and staff.

What You'll Do:

• Guest Experience & Front Office
  • Oversee event bookings, front desk, and reception to ensure all information and requests are documented, creating a seamless guest experience from reservation to departure.
  • Be proactive in providing excellent guest service, being readily available and approachable to all guests, while assisting MEL Team Members to understand guests' ever-changing needs and expectations, and how to exceed them.
  • Communicate services and amenities of MEL to guests and provide concierge support with a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• Operations & Housekeeping
  • Oversee daily housekeeping operations, including team organization, supplies, and linen management.
  • Coordinate organization of onboarding documents and communication of payroll details.
  • Continually refine and update documentation of all systems and processes under your supervision.
  • Assist with inventory counts, month-end accounting, and reservation management reconciliation.
  • Contribute to employee schedule creation
  • Support site inspections and hosted events with visiting partners.
  • Follow up on all service requests or concerns for MEL and communicate with lodge and maintenance team regarding repair and maintenance, extra cleaning, and other items that guests have requested.
  • Verify that all MEL Policies and Procedures are being maintained in each area of the property through regular guestroom & property audits, providing prompt feedback including repairs, extra cleaning, room damages, missing MEL property, and any unusual appearances.
• Team Leadership & Culture
  • Lead by example, taking an all-hands approach no job is too small when it comes to delivering an exceptional guest and team experience.
  • Lead and train front desk and front-of-house staff, assisting with new hire interviews and selection as needed.
  • Motivate and guide staff to solve guest and MEL Team Member related concerns together.
  • Be stewards of a healthy active team culture, reporting any issues you may see or hear.

What You Bring:

• 2+ years of managerial experience
• Hospitality experience an asset

Additional Details:

• Hours of Work:
  • On-site; 5 days per week, 8:00 am to 5:00 pm
  • Overtime expected to handle emergencies and unexpected staff shift changes.
• Salaried position with competitive benefits.

Job Description

Job Description

Front Office Supervisor

Rate of Pay - $24 per Hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Pomeroy Kananaskis Mountain Lodge here:

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Front Office Supervisor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front office team by creating an environment of learning and job fulfillment in a positive working environment in support of our Employee Engagement goals.

You will oversee the daily operations of managing arrivals, departures, group and tour needs, while balancing room inventory, and leading the achievement of the department’s revenue goals through training, motivation, promotion and incentives. Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.

Job Duties:

• Ensuring the highest levels of guest service exceeding the expectations of our guests in order to build loyalty and create word of mouth business.
• Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Marriott Rewards guests as it relates to blocking, special requests, departure preparation.
• Responsible for training of all Front desk employees& supervisors.
• Fostering a culture where all employees are empowered to provide our guests any services they request in order to exceed their expectations.
• Coach and mentor to all Front Office team members by creating an environment of contagious learning, job fulfillment, which provides a path for career development with Pomeroy Lodging.
• Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees.
• Prepare and facilitate performance reviews and development plans for all guest services staff.

Employment Experience and Educational Requirements:

• Minimum 1 year leadership experience in luxury resorts and education within the industry is an asset.
• A Diploma/Degree in Hospitality Administration from a recognized institute would be an asset.
• You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
• Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions.
• Previously demonstrated commitment to exceeding guests' expectations at all times.
• Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas e. “Be the eye of the guest”.
• Understanding, or desire to learn forecasting of occupancy, labor, rooms expenses, and to measure these against actual results and create action plans accordingly.
• Computer literacy is imperative including applications in Opera, WINPM, WINSAM IRIS, Windows, MS Word, MS Excel, and Internet.
• Self-motivation and organizational skills with the initiative and the proven ability to work well under pressure.
• Flexibility to adjust your schedule based on the evolving needs and demands of our business operations. You may be required to work varying shifts including evenings, weekends, and holidays to align with operational changes and fluctuations.

Amazing Work Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
• Discounted access to our Nordic Spa
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass*

Apply now or visit us to learn more information at

Experience the Pomeroy Kananaskis Mountain Lodge here:

*Season Availability, subject to cut off dates.

Job Description

Job Description

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Job Description

The Front Office Supervisor will primarily provide a support role while assisting with front line operations.  The Front Office Supervisor will be responsible for both administrative and guest related issues.  These experiences will refine and develop the skills necessary for agents to assume a Front Office management role.  This position will work closely with the RM’s on duty, primarily the Front Arm, and become a primary resource for them.  This will allow the RM to step away from a “Checklist task orientated” day and focus on the managerial aspects of the job.

• Provide effective, fast service in a friendly manner
• Check-in / out hotel guests
• Ensure the highest level of guest satisfaction
• Ensure room change slips are filled out accurately
• Deal effectively with any guest comments and or / complaints
• Assist with the sell strategy on sold out nights/ Manage and balance daily room inventory
• Assist with daily VIP’s and group arrivals
• Monitor, process and track daily “no shows’
• Conduct Royal Reviews to ensure standards are met
• Send out package report and action any special amenities associated with packages
• Ensure daily departures and arrivals are reviewed VIP’s and groups
• Ensure site rooms are on OOO status and communicate by email to the #RYH D-list
• Assist with emergency procedures
• Other responsibilities connected with Front Office may be required
• Observe, predict and respond to Front Office operation and Hotel activity
• Daily checklist is completed according to department standards

Qualifications

• Proven leadership, development and delegating skills in similar position a strong asset
• Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence
• Post-Secondary School Education with Diploma in Hotel Management an asset
• Second or third language an asset
• Professional manner, outgoing personality, and ability to work on own initiative
• Ability to handle day-to-day operations of a Front Desk with excellent business

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:  

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates. 

Job Description

Job Description

About Us: TriCoast Renovations is the trusted National Home Renovation Partner for Home Depot Canada. Providing turnkey project management solutions that take the heavy lifting out of your home renovation experience. We promote only the highest quality of fit and finish and stand behind our workmanship like no one else. We are don’t get hired to meet your expectations, we get hired to exceed them!

Position Overview & Requirements

About the Role

As our Front Office Administrator, you'll provide high-level administrative support that keeps our operations running seamlessly. This position demands exceptional organizational skills, meticulous attention to detail, and the ability to juggle multiple priorities in our fast-paced renovation environment. You'll be the linchpin connecting our sales team, field operations, and customer service functions while maintaining the highest standards of professionalism and confidentiality.

Your proactive approach to problem-solving and strong communication abilities will be essential as you collaborate with us towards streamlining daily operations, supporting sales initiatives, whilst facilitating smooth communication across all departments. At TriCoast, we don't just meet expectations, we exceed them, and we need someone who shares this commitment to excellence.

Key Responsibilities

• Support various cross-functional projects as needed
• Listen to client inquiries and take the appropriate problem-solving steps
• Aid various departments and needed.
• Deliver a compelling customer experience by resolving inquiries, troubleshooting issues, and documenting all interactions in Builder Trend.
• De-escalate situations through empathy, understanding, and empowerment, ensuring customers feel heard and supported.
• Support cross-functional needs by directing customers to the appropriate departments.
• Drive continuous improvement by identifying opportunities to enhance processes and customer satisfaction.
• Collaborate closely with teammates and leadership, following a “One Team” approach and supporting training/mentorship for peers and new hires.

Organizational Excellence

·    Outstanding organizational skills with proven ability to manage multiple priorities, maintain complex filing systems, and implement process improvements that drive efficiency.

Professional Integrity

·    High level of professionalism with discretion in handling sensitive information, sound judgment, and the ability to work confidently with all organizational levels.

Communication Mastery

·    Excellent verbal and written communication skills combined with strong interpersonal abilities to collaborate effectively across cross-functional teams.

Technical Proficiency

·    Expert-level skills in Microsoft Office Suite, SharePoint, Teams, and Outlook with capability to learn new systems quickly and adapt to evolving technological needs.

What Sets Our Ideal Candidate Apart

·    We're looking for someone with a positive, can-do attitude who brings strong initiative and critical thinking skills to every challenge. You should thrive both independently and as part of a collaborative team, demonstrating the ability to work effectively under deadlines while maintaining exceptional attention to detail. Your project management capabilities will enable you to follow initiatives through to completion, while your interest in understanding broader business issues will enhance your personal effectiveness and contribution to our organizational success.

Join Our Team: TriCoast Renovations provides turnkey project management solutions with an unwavering commitment to quality. We stand behind our workmanship like no one else, promoting only the highest quality of fit and finish. If you're ready to be part of a team that consistently exceeds expectations, we want to hear from you.

Company Description

We’re TriCoast Renovations Inc.—one of the fastest-growing renovation service providers in the country and a proud national partner of Home Depot Canada. We specialize in fast-turnaround, high-quality residential and commercial renovations, with active projects happening from coast to coast.

We don’t just renovate spaces—we transform them. Everything From creating dream bathrooms to sleek kitchen makeovers to full-scale property upgrades, our team thrives in a fast-paced, high-performance environment where no two days are ever the same.

As we rapidly expand across Canada, we’re building a powerhouse team to keep pace with demand—and we’re currently looking for an experienced Purchaser who knows the ins and outs of renovation materials procurement. If you’re someone who can source smart, move fast, and keep projects running like clockwork, this is your chance to step into a pivotal role at the heart of our operations.

Come grow with a company that’s setting a new standard in Canadian renovations—where your work will be seen, your voice will be heard, and your impact will be felt nationwide.

Company Description

We’re TriCoast Renovations Inc.—one of the fastest-growing renovation service providers in the country and a proud national partner of Home Depot Canada. We specialize in fast-turnaround, high-quality residential and commercial renovations, with active projects happening from coast to coast.

We don’t just renovate spaces—we transform them. Everything From creating dream bathrooms to sleek kitchen makeovers to full-scale property upgrades, our team thrives in a fast-paced, high-performance environment where no two days are ever the same.

As we rapidly expand across Canada, we’re building a powerhouse team to keep pace with demand—and we’re currently looking for an experienced Purchaser who knows the ins and outs of renovation materials procurement. If you’re someone who can source smart, move fast, and keep projects running like clockwork, this is your chance to step into a pivotal role at the heart of our operations.

Come grow with a company that’s setting a new standard in Canadian renovations—where your work will be seen, your voice will be heard, and your impact will be felt nationwide.

Job Description

Job Description

Our Client

Cormack is proud to represent this growing, mid-sized CPA firm, based in Langley, BC , who offer a full menu of financial services for small to mid-sized businesses throughout British Columbia.

What Makes Them Unique?

The professionals at this firm are more than "just Accountants," they are true ambassadors for the growth of every business they work with. They take great pride in their commitment to being collaborative, client-focused, and delivering high-quality work with a personal touch for every client.

Whats in it for YOU?

• Competitive base salary for $50k - $60k , based on experience.
• Annual performance reviews that includelucrative financial incentives for top performers.
• Tax Time & Holiday Bonus Program.
• FREE underground parking at the office if you drive, but transit accessible if you don't.
• 3 weeks of paid Vacation time PLUSa dditional paid time off during the Christmas/New Year holidays.
• Comprehensive Group Benefits Plan , fully paid for by the company.
• Flexible work arrangements with a Monday - Friday, daytime schedule of either 8-4 or 9-5
• Structured onboarding plan to ensure you are set up for success.
• Fully stocked kitchen with a large variety of snacks and beverages on hand for all staff.
• Company events and parties, including FREE LUNCH twice a month.
• Opportunities for professional development and career advancement

The Opportunity

We are seeking a dedicated and client-focusedAdministrative Assistant to join our Client's dynamic CPA accounting firm based in Langley, BC . This role is essential as the first point of contact for clients, ensuring a welcoming and efficient experience. The ideal candidate will be detail-oriented, possess excellent communication skills, and be eager to contribute to a professional office environment. This is a career administrative position, and the firm is seeking an individual who desires long-term stability in the role.

If you are motivated, detail-oriented and enjoy being part of a supportive team, we want to talk to you!We invite you to APPLY TODAY for your chance to bring your expertise to this growing organization.

Required Experience & Qualifications

• A Bachelor's Degree in Administration is strongly preferred; however, acombination of education and experience will be considered.
• 2+ years of administrative or office experience in a professional services environment, ideally within Financial Services or Public Practice Accounting.
• Proficiencywith Microsoft Office Suite is a must, with specific expertise in Excel .
• Familiarity with Carbon HQ, Calendly and TaxCycle isconsidered a significant advantage.
• Positive, professional and client-centric attitude with excellent phone etiquette
• Detail-oriented with excellent time management skills.
• Strong English language and overall communication skills, both written and verbal.
• Highly collaborative, but capable of working independently with ease.
• Proven ability to resolve problems independently, when required.

Responsibilities of the Position

• Handle front office client-facing tasks, including answering phones and serving as the firm's initial impression.
• Provide general administrative support, including answering phones, greeting clients, and managing email correspondence.
• Assist with document preparation, data entry, and file management (both electronic and hard copy).
• Learn and execute administrative back-end tasks for various accounting software such as QuickBooks, Sage, CaseWare, and TaxCycle.
• Troubleshoot software issues when procedures do not go as planned.
• Track payments, manage shipping and mail.
• Handle calendar management for Partners using Calendly and Outlook

Sound Exciting?
Submit your application today - we'd love to hear from you!

**Description:**
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:
+ Discounted lodging accommodations at Hyatt worldwide
+ Discounts on food and beverage
+ Discounted transit passes
+ Wellbeing programs
+ Recognition programs
+ Tuition reimbursement
+ Excellent training and professional development
Hyatt Regency Vancouver is seeking a talented, career minded, dedicated guest service professional with a passion for excellence to join our Front Office Management team as the **Assistant Front Office Manager**
The responsibilities of the Assistant Front Office Manager will include but not limited to:
+ Oversee the general functions of Front Office, PBX, Housekeeping, Guest Services, Engineering and Security
+ Able to check in and check out guests
+ Learn the duties of Assistant Front Office Manager and Night Audit to assist guests and associates (e.g. reports, guest request tracking, etc.)
+ Responsible for the security of the hotel and responding to emergency situations in conjunction with Engineering and Security during all shifts
+ Assist Rooms departments with their daily duties (Financial Reporting, Goal Tracking, etc.)
+ Handle guest needs and queries in a polite and professional manner
+ Assist the Director of Operations and Assistant Director of Operations with Rooms projects and controls
+ Provide support for all departments and associates
The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
Salary range: $63,000 - $67,000 per year
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**ABOUT HYATT REGENCY**
Being part of our Hyatt Regency Vancouver family means always having space to be you. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, our purpose is _to care for people so they can be their best_ .
In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations - Indigenous and non - who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.
We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.
**Visa Requirements:** Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
**Qualifications:**
**Qualifications**
+ Possess a true desire to satisfy the needs of others in a fast-paced environment.
+ Must be able to act independently and with minimal supervision.
+ Must be available to work graveyard shifts with flexible days off depending on business needs.
+ At least one-year management or supervisory experience in the hospitality industry. Must have previous hotel Front Office and/or customer service experience.
+ Proven strong leadership and coaching skills.
+ Must possess excellent and refined communication skills, both written and verbal and with a diverse group of individuals and guests.
+ Must be able to make quick and sound decisions and be able to respond to any emergency situations in a mature and professional manner.
+ Must possess excellent computer skills (Microsoft Office, spreadsheets, etc.).
+ Experience with Opera or other front office software is an asset.
+ Previous experience in a unionized environment is preferred.
+ Knowledge of a second language is an asset.
**Primary Location:** CA-BC-Vancouver
**Organization:** Hyatt Regency Vancouver
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** VAN
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Create Your Experience of a Lifetime!**
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ RSP Options (after 12 months or 2000 cumulative hours of service)
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
**Job Summary:**
Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Front Office team. As part of the Front Office department, the Front Desk Supervisor / Group and Conference Services provides the highest level of Owner and guest experience to all. The Front Office/Conference Services Coordinator's main responsibility is the day-to-day function of the front desk and ensuring that all meetings/conferences run smoothly. This role makes decisions effecting Guests, Associates and operating procedures that contribute to the overall success of both the Front Office, Conference Services and Lodging Ovations.
This position concentrates on the day-to-day operations of the guests and owners at Evolution, Legends & First Tracks Lodge. The key areas of focus are communication, customer service, and groups
**Job Specifications:**
+ Starting Wage: $50,000 - $54,080
+ Employment Type: Year Round
+ Shift Type: Full Time hours available
+ Minimum Age: At least 18 years of age
+ Housing Availability: No
**Job Responsibilities:**
+ Embrace Lodging Ovations' Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Lodging Ovations Owners and Guests.
+ Review all reservation reports on a daily, weekly and monthly basis, noting any special Guests, special request etc. and take appropriate action.
+ Allocate rooms in IQW for expected arrivals and future bookings
+ Provide Front Desk Coverage when scheduled.
+ Ensure all Guest issues are resolved in a timely matter.
+ Train new hires for Front Desk, Conference Services and Night Audit
+ Coordinate all meeting and group conferences.
+ Liaise with WB Service & Sales Managers.
+ Provide an authentic experience for meeting and group conference Guests by being present and available from the planning through the end of their event.
+ Coordinate with internal Team Members on any special arrangements (catering, AV equipment etc.) for meeting and group conference Guests.
+ Ensure all conference room billing is complete and accurate.
+ Follow-up on VIP arrivals and welcome cards/amenities.
+ Take full ownership of groups and plan schedule in line with meeting and conferences in collaboration with FOM
+ Provide leadership to the Front Desk team.
**Job Requirements:**
+ Tourism/Hospitality Post-secondary education an asset
+ Flexibility and a positive attitude
+ Administrative and computer skills
+ Excellent communication and relationship building skills
+ Detailed, accurate, organized and disciplined
+ High level of integrity and maturity
+ Previous Front Office/Reservations/Sales experience an asset
+ Work shifts and carry a cell phone for inquiries
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
_Requisition ID _
_Reference Date: 08/19/2025_
_Job Code Function: Front Office_

**Description:**
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: _to care for people so they can be their best._
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
**Why should you work at the Park Hyatt Toronto?**
· Complimentary meal during shift
· Paid medical days and paid personal days
· Employer RRSP Matching Contributions
· Complimentary hotel nights and discounts at Hyatt properties around the world
· Extended Health and Dental benefits for you and your dependents 30 days after joining
· Tuition reimbursement program
· **2023 and 2024 Great Place to Work Certified **
**SUMMARY**
**About the Role -** **Front Office Supervisor - Overnight**
As a **Front Office Supervisor** at Park Hyatt Toronto, you will play a key role in leading and supporting the daily operations of the Front Office. You will serve as a mentor and role model for colleagues, ensuring that each interaction reflects Forbes 5-Star service standards. By combining leadership presence on the floor with behind-the-scenes coordination, you will help create seamless and memorable guest experiences.
**Some of the responsibilities include:**
· Supervise, support, and motivate Front Office colleagues in their daily tasks, ensuring a polished and luxury guest experience.
· Act as a leader on duty, setting the tone for Forbes 5-Star service delivery and modeling genuine hospitality.
· Manage guest arrivals and departures, ensuring smooth, accurate, and personalized service.
· Respond promptly and professionally to guest inquiries, requests, or concerns, taking ownership of resolution while exceeding expectations.
· Provide input into scheduling, staffing, and workload management to balance guest demand with labor efficiency.
· Assist with the onboarding, training, and continuous development of colleagues, reinforcing Hyatt brand values and service culture.
· Collaborate with Housekeeping, Concierge, Valet, and other departments to coordinate guest services and operational needs.
· Maintain compliance with safety, security, cash handling, and key control procedures.
· Complete shift reports, communicate key operational updates, and ensure accurate billing practices.
· Act as Manager on Duty when required, supporting broader hotel operations.
· Duties and responsibilities may evolve or be adjusted at any time based on the needs of the business.
**Qualifications:**
· 1-2 years of front office supervisory or leadership experience, ideally within a luxury hotel.
· Proven ability to coach, motivate, and support colleagues while delivering elevated guest service.
· Strong interpersonal and problem-solving skills, with a proactive, guest-first mindset.
· Proficiency with hotel property management systems (Opera preferred) and Microsoft Office Suite.
· Flexible availability to work overnight shifts, including evenings, weekends, and holidays. Professional appearance and demeanor, with composure under pressure.
Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.
**Primary Location:** CA-ON-Toronto
**Organization:** Park Hyatt Toronto
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** TOR
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information** 1 year contract
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada, M5J 3A6VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Bonus Eligible:** Y
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
The salary range for this position is $72,000 to $93,000 annually.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
**Notification to Applicants:** Delta Hotels Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.