5,073 Front Office Manager jobs in Canada

**Description:**
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:
+ Discounted lodging accommodations at Hyatt worldwide
+ Discounts on food and beverage
+ Discounted transit passes
+ Wellbeing programs
+ Recognition programs
+ Tuition reimbursement
+ Excellent training and professional development
Hyatt Regency Vancouver is seeking a talented, career minded, dedicated guest service professional with a passion for excellence to join our Front Office Management team as the **Assistant Front Office Manager**
The responsibilities of the Assistant Front Office Manager will include but not limited to:
+ Oversee the general functions of Front Office, PBX, Housekeeping, Guest Services, Engineering and Security
+ Able to check in and check out guests
+ Learn the duties of Assistant Front Office Manager and Night Audit to assist guests and associates (e.g. reports, guest request tracking, etc.)
+ Responsible for the security of the hotel and responding to emergency situations in conjunction with Engineering and Security during all shifts
+ Assist Rooms departments with their daily duties (Financial Reporting, Goal Tracking, etc.)
+ Handle guest needs and queries in a polite and professional manner
+ Assist the Director of Operations and Assistant Director of Operations with Rooms projects and controls
+ Provide support for all departments and associates
The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
Salary range: $63,000 - $67,000 per year
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**ABOUT HYATT REGENCY**
Being part of our Hyatt Regency Vancouver family means always having space to be you. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, our purpose is _to care for people so they can be their best_ .
In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations - Indigenous and non - who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.
We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.
**Visa Requirements:** Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
**Qualifications:**
**Qualifications**
+ Possess a true desire to satisfy the needs of others in a fast-paced environment.
+ Must be able to act independently and with minimal supervision.
+ Must be available to work graveyard shifts with flexible days off depending on business needs.
+ At least one-year management or supervisory experience in the hospitality industry. Must have previous hotel Front Office and/or customer service experience.
+ Proven strong leadership and coaching skills.
+ Must possess excellent and refined communication skills, both written and verbal and with a diverse group of individuals and guests.
+ Must be able to make quick and sound decisions and be able to respond to any emergency situations in a mature and professional manner.
+ Must possess excellent computer skills (Microsoft Office, spreadsheets, etc.).
+ Experience with Opera or other front office software is an asset.
+ Previous experience in a unionized environment is preferred.
+ Knowledge of a second language is an asset.
**Primary Location:** CA-BC-Vancouver
**Organization:** Hyatt Regency Vancouver
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** VAN
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Create Your Experience of a Lifetime!**
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ RSP Options (after 12 months or 2000 cumulative hours of service)
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
**Job Summary:**
Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Front Office team. As part of the Front Office department, the Front Desk Supervisor / Group and Conference Services provides the highest level of Owner and guest experience to all. The Front Office/Conference Services Coordinator's main responsibility is the day-to-day function of the front desk and ensuring that all meetings/conferences run smoothly. This role makes decisions effecting Guests, Associates and operating procedures that contribute to the overall success of both the Front Office, Conference Services and Lodging Ovations.
This position concentrates on the day-to-day operations of the guests and owners at Evolution, Legends & First Tracks Lodge. The key areas of focus are communication, customer service, and groups
**Job Specifications:**
+ Starting Wage: $50,000 - $54,080
+ Employment Type: Year Round
+ Shift Type: Full Time hours available
+ Minimum Age: At least 18 years of age
+ Housing Availability: No
**Job Responsibilities:**
+ Embrace Lodging Ovations' Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Lodging Ovations Owners and Guests.
+ Review all reservation reports on a daily, weekly and monthly basis, noting any special Guests, special request etc. and take appropriate action.
+ Allocate rooms in IQW for expected arrivals and future bookings
+ Provide Front Desk Coverage when scheduled.
+ Ensure all Guest issues are resolved in a timely matter.
+ Train new hires for Front Desk, Conference Services and Night Audit
+ Coordinate all meeting and group conferences.
+ Liaise with WB Service & Sales Managers.
+ Provide an authentic experience for meeting and group conference Guests by being present and available from the planning through the end of their event.
+ Coordinate with internal Team Members on any special arrangements (catering, AV equipment etc.) for meeting and group conference Guests.
+ Ensure all conference room billing is complete and accurate.
+ Follow-up on VIP arrivals and welcome cards/amenities.
+ Take full ownership of groups and plan schedule in line with meeting and conferences in collaboration with FOM
+ Provide leadership to the Front Desk team.
**Job Requirements:**
+ Tourism/Hospitality Post-secondary education an asset
+ Flexibility and a positive attitude
+ Administrative and computer skills
+ Excellent communication and relationship building skills
+ Detailed, accurate, organized and disciplined
+ High level of integrity and maturity
+ Previous Front Office/Reservations/Sales experience an asset
+ Work shifts and carry a cell phone for inquiries
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
_Requisition ID _
_Reference Date: 08/19/2025_
_Job Code Function: Front Office_

**Additional Information** 1 year contract
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada, M5J 3A6VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Bonus Eligible:** Y
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
The salary range for this position is $72,000 to $93,000 annually.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
**Notification to Applicants:** Delta Hotels Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Front Office team. As part of the Front Office department, the Front Desk Supervisor / Group and Conference Services provides the highest level of Owner and guest experience to all. The Front Office/Conference Services Coordinator’s main responsibility is the day-to-day function of the front desk and ensuring that all meetings/conferences run smoothly. This role makes decisions effecting Guests, Associates and operating procedures that contribute to the overall success of both the Front Office, Conference Services and Lodging Ovations.

This position concentrates on the day-to-day operations of the guests and owners at Evolution, Legends & First Tracks Lodge. The key areas of focus are communication, customer service, and groups

Job Specifications:

• Starting Wage: $50,000 - $54,080
• Employment Type: Year Round  
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age  
• Housing Availability: No

Job Responsibilities:

• Embrace Lodging Ovations’ Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Lodging Ovations Owners and Guests.
• Review all reservation reports on a daily, weekly and monthly basis, noting any special Guests, special request etc. and take appropriate action.
• Allocate rooms in IQW for expected arrivals and future bookings
• Provide Front Desk Coverage when scheduled.
• Ensure all Guest issues are resolved in a timely matter.
• Train new hires for Front Desk, Conference Services and Night Audit
• Coordinate all meeting and group conferences.
• Liaise with WB Service & Sales Managers.
• Provide an authentic experience for meeting and group conference Guests by being present and available from the planning through the end of their event.
• Coordinate with internal Team Members on any special arrangements (catering, AV equipment etc.) for meeting and group conference Guests.
• Ensure all conference room billing is complete and accurate.
• Follow-up on VIP arrivals and welcome cards/amenities.
• Take full ownership of groups and plan schedule in line with meeting and conferences in collaboration with FOM
• Provide leadership to the Front Desk team.

Job Requirements:

• Tourism/Hospitality Post-secondary education an asset
• Flexibility and a positive attitude
• Administrative and computer skills
• Excellent communication and relationship building skills
• Detailed, accurate, organized and disciplined
• High level of integrity and maturity
• Previous Front Office/Reservations/Sales experience an asset
• Work shifts and carry a cell phone for inquiries

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 
Reference Date: 08/19/2025
Job Code Function: Front Office   

Job Description

Job Description

Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Front Office Assistant Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members' ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Director of Rooms in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information: $58,000 per annum

Physical Requirement: Heavy; work activities involve handling loads up to 30kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP • Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 2 years’ minimum Front Office experience with 1 year of service in a leadership role; experience in a hotel/hospitality/tourism setting or related industry is required; resort experience is an asset.
• Post-secondary education in hospitality or related discipline preferred.
• Professional and well organized with excellent communication skills, both written and verbal.
• Excellent problem-solving abilities and ability to think on your feet.
• Must have the ability to supervise, mentor, train and motivate the team.
• A working knowledge of hotel systems, specifically Opera PMS is an asset.

Primary Responsibilities:

Guest Experience/Operations:

• In collaboration with the Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by:
  • Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience.
  • Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless check out.
  • Building individual connections with guests wherever possible to drive loyalty and referrals.
• Ensures guest inquiries, requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfaction.
• Assists in the departmental policy and procedure development and implementation.
• Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process.

Team Commitment & Collaboration:

• Assists the Front Office Manager in the monitoring of team member performance, including supervision, scheduling, and timely feedback and recognition.

Training:

• Assists the Front Office Manager in initial new hire training and department assimilation, as well as developing and refreshing training materials to support.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy and paste the link into a new browser): -fa -e4a0-b e2215/apply?source= -CS-58771

Applications will begin to be reviewed August 15, 2025.

Job Description

Job Description

We are looking for an Assistant Front Office Manager to join our team!

If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

The Assistant Front Office Manager will support the Rooms Division Manager in overseeing the daily operations of the Front Office area. The ideal candidate will have exceptional customer service skills, strong leadership abilities, and a keen eye for detail. This role requires effective communication skills and the ability to multitask in a fast-paced environment. The Assistant Front Office Manager will play a key role in ensuring guest satisfaction and maintaining the smooth operation of the Front Office department. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Key Focuses

• Is visible in operations throughout the day, supporting quality first impressions at the front office, lobby, and guest entrance.
• Assists with managing day-to-day operations of the Front Office area, including guest check-in and check-out processes, reservations, and inquiries.
• Provides exceptional customer service to guests, addressing any concerns or issues in a professional and timely manner.
• Supervises Front Office employee and provides guidance and support as needed.
• Mentors and trains new Front Office employees in company policies, procedures, and customer service standards.
• Ensures front office employee adhere to all company policies and procedures, including safety and security protocols.
• Handles escalated guest complaints or issues, resolving them to the satisfaction of the guest and the company.
• Assists in managing room inventory and reservations, maximizing occupancy and revenue.
• Collaborates with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Assists in conducting performance evaluations for Front Office employee's and provides feedback for improvement.
• Maintains accurate records and reports related to Front Office operations, such as occupancy rates and guest feedback.

Experience/Passions/Education

• Previous experience in Front Office or Housekeeping with at least 1 year of experience in leadership capacity.
• Strong leadership abilities with a proven track record of leading and motivating a team.
• Proficiency in English.
• Tech-savvy. Light Speed PMS experience is an asset.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk. This position may occassionally require you to drive a shuttle.

About Westin

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived

Job Description

Job Description

Classification: Non-Exempt

Job Summary:
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Essential Functions:
- In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
- Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
- Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
- Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
- Monitor and report competitive activity.
- Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions:
- Work with and support other service personnel as required by supervision.

Qualifications:
- Demonstrate excellence in telephone skills.
- Demonstrate excellence in internal/external customer service, sales and relationship building skills.
- Good experience and skills in MS Office and basic administrative tasks.
- Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.

Education:
- High School graduation or similar experience.

Travel Requirements:
- None.

Typical Environmental Conditions:
- Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Revised: 11/19/2021

Job Description

Job Description

Company Description

The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.

GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including:

• Electric
• Gas
• Telephone Utilities
• Manufacturing
• Defense
• Banking/Financial,
• Information Technology
• Healthcare/Pharmaceutical

Job Description

The Customer Service Support 1 

*Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. 

*In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.

*Assist in updating internal stakeholders on order status and any issues.

*Support the generation of order related documents as outlined in established processes.

*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.

*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.

*Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.

*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. 

*Other duties as assigned

Minimum Qualifications

*High school diploma, secondary education level or equivalent

*Two years of related work experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Description

Job Description

JOB DESCRIPTION

Do you like people? Do you like pizza? We are searching for an awesome Customer Service Expert to join our team at Domino's!

The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected to know Domino’s products and the current offers in order to provide customers with the correct order and best value based on their needs. A uniform is provided. Customer Service Experts are expected to be presentable by following Domino’s personal image and grooming standards.

Functions:

Customer Service Experts will take orders by phone-in customers, as well as customers at the store. They are expected to manage the cash drawer when accepting payment for orders and returning change. CSEs will also handle customer concerns using the approach taught during Domino’s onboarding and orientation.

In secondary roles, Customer Service Experts will help make quality products, label boxes, cut pizzas and prepare orders for delivery or to be served to in-store customers. CSEs also help in maintaining the store’s professional image by participating in the cleaning tasks assigned to all team members.

Benefits of working with Domino's Pizza include:

• Flexible schedules
• Very competitive earnings
• Staff pizzas
• Career growth opportunities

Domino's is an equal opportunity employer.

REQUIREMENTS

• Previous Domino's experience, or experience making pizzas is beneficial
• Friendly and well spoken
• Good math skills to handle cash handling for in-store customer payments
• Speak English fluently in order to serve customers
• Focus on cleanliness and personal hygiene
• Must speak English
• Must have SIN and be legally permitted to work in Canada
• Must be able to work at least two of Friday, Saturday and Sunday shifts
• Food handling certification is preferred

ABOUT THE COMPANY

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!