147 Fund Administration jobs in Canada
Client Integration Lead - Fund Administration
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Job Description
We are keen to speak with experienced professionals to join a global financial services firm as a Client Integration Lead . This Toronto-based role sits within a leading fund administrator and will involve occasional international travel.
The Client Integration Lead plays a critical role in onboarding new institutional clients, managing complex transitions across private markets and fund structures, and driving operational alignment across global delivery teams. You will lead strategic projects such as fund launches, conversions, and service expansions - working closely with internal stakeholders, technology teams, and senior client representatives to ensure a smooth, controlled onboarding process.
This role offers a unique opportunity to sit at the heart of client service and operations within a market leader.
Key Responsibilities
Client Onboarding & Integration
- Lead fund onboarding, conversions, and transitions across private credit, private equity, and hybrid fund structures
- Map client operating models to internal processes and technology platforms, ensuring end-to-end readiness
- Conduct workshops, whiteboarding sessions, and solution walk-throughs with clients and internal teams
- Coordinate across fund accounting, investor services, middle office, and ancillary teams to ensure alignment
- Oversee SLA design, service scope documentation, and client-specific workflow design
Project & Risk Management
- Deliver client integration projects from planning through go-live
- Track project milestones, manage risk and escalation, and provide executive-level reporting
- Ensure all technical and data reporting requirements are captured and addressed
- Drive continuous improvement initiatives to refine onboarding methodology and integration playbooks
Team Leadership & Client Engagement
- Manage virtual, cross-functional project teams across global delivery hubs
- Support sales and marketing teams with proposals, client pitches, and onboarding readiness plans
- Act as a trusted point of contact for clients throughout the onboarding journey
- Identify opportunities to expand services or streamline delivery through integration insights
Requirements
- Bachelor’s degree in Finance, Accounting, Economics or similar; CPA/CFA preferred
- 10+ years’ experience in financial services, with strong project management credentials
- Proven experience within fund administration or fund operations (especially in private markets)
- Confident facilitating workshops and managing stakeholder expectations
- Strong grasp of fund structures, data/reporting needs, and operational processes
- Experienced in managing virtual teams and global projects with multiple dependencies
- Analytical, delivery-oriented, and client-focused
Benefits
Paying in the region of $115,000 CAD - $155,000 CAD depending on experience.
Junior Fund Accounting & Administration Associate
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Salary:
JUNIOR FUND ACCOUNTING & ADMINISTRATION ASSOCIATE SUCCESSFUL INVESTOR WEALTH MANAGEMENT.
We are an established wealth management and investment publishing firm with 25+ years experience in subscription marketing and independent portfolio management with assets under management verging on $1 billion and growing.
We are transforming our business and experiencing significant growth which has led to an immediate opening for a new Junior Fund Accounting & Administration Associate to join our team. Our organization is actively seeking an individual with strong financial and administrative skills who will provide high quality support toward the management of our pooled funds and high-net-worth client investment portfolios.
Working alongside our wealth management team, this role will assist with our client invoicing, tax reporting, pooled fund subscriptions, redemption administration, and the cash management process. Additionally, this team member will take an active role in learning and performing various fund accounting functions to assist with the preparation and review of Pooled Funds Net Asset Value (NAVs), financial statements, reporting, fee calculations, filings, etc.
If you have a strong background in financial administration, high degree of detail and numeric aptitude and want to improve your knowledge and expertise in Fund Accounting, we want to hear from you.
KEY RESPONSIBILITIES
Client Administration and Services
Process timely and accurate cash transactions and Electronic Fund Transfers (EFTs) for clients. Recommend FX conversions to cover stock purchase trades or Electronic Fund Transfer payments and maintain the cash EFT client payment schedule.
Generate quarterly client invoices (including taxes payable), review and mail out.
Generate reports to monitor client portfolio cash balances, security concentration, sector concentration and currency concentration.
Generate client book value report and maintain values on internal software system.
Track all client Pooled Fund buys and sells.
Run scheduled and ad hoc business reports as requested; Collect, analyze, and identify key findings.
Provide assistance to the wealth management department as required but not limited to the following:
o Ensure trades are compliant with client trade restrictions.
o Account termination and deceased client reporting.
o Corporate Action and Proxy Vote filings.
o Know Your Client (KYC) consistent and accurate record keeping.
o Cash management functions of cheque deposits including internal transfers and management fee debiting.
o Coordination and distribution of client mailings.
Other miscellaneous Wealth Management department accounting and administration duties, projects and special assignments as required.
Fund Accounting Support
Gain proficiency in performing fund accounting functions to provide assistance and back-up coverage for the Fund Accounting department including, but not limited to, the following areas:
Preparation and review of annual and semi-annual statements for Investment Funds, including related working papers and documentation for auditors review.
Review and approval of month-end Pooled Fund statements, including the reconciliation of all Fund accounts, and preparation of supporting documentation.
Review and approval of the month end Fund valuation to compute the Fund NAV for client subscriptions and redemption prices.
Review and reconcile daily transactions of assigned funds; Analyze daily cash flow activities, reconcile assets and cash balances, and maintain a balanced cash account.
Assistance with Exempt Distribution filings (Form 45-106), with Securities Commissions across Canada.
Preparation of year end distribution working papers and T3 Tax Allocations for CRA, National Bank, clients tax slips, and auditor review.
Review and approval of Pooled Fund HST filing.
Calculation of client account management and termination fees.
Assistance to ensure all Company functions and employees are compliant with Securities Act, and all regulatory reporting requirements are met.
REQUIREMENTS: (Qualifications, Experience & Skills)
Post-secondary diploma or degree in Business, Accounting, Finance, or a related field.
2+ years experience within the area of administration under finance, portfolio management, and/or investment accounting.
Advanced level Microsoft Excel.
Completion of the Canadian Securities Course (CSC) preferred.
Previous Fund Accounting knowledge and experience an asset.
Quick learner.
Ability to collaborate with internal stakeholders.
Excellent recordkeeping and communication skills.
Proactive able to foresee potential problems or areas in need of improvement.
Initiative able to recommend procedural changes, as necessary.
Excellent team player.
Strong attention to detail and high numeric aptitude.
Highly organized with a proven ability to multi-task and work efficiently to meet rigid deadlines.
OTHER INFORMATION
Required to work hybrid, 2 days remote/3 days at the offices of Successful Investor Wealth Management Inc. This schedule may change should the company decide to return to a full-time in-office model at any point in the future.
Working hours are generally 9:00 am - 5:00 pm but may occasionally run beyond, especially during peak periods; May need to work some overtime during Pooled Fund semi-annual reporting & annual reporting season.
Must be able to work past 5:00 pm on the last business day of every month, and on the first day following month-end (even if it falls on a Public Holiday or Saturday) as well as other occasions, as required, to assist with the Pooled Fund Valuation.
Located near Yonge St. and Sheppard Ave. in North York, Toronto. We are seeking a dynamic and adaptable team member who can thrive in a fast-paced work environment to achieve our goals.
Pre-employment work references, credit and criminal background checks are required.
The Successful Investor Wealth Management welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Financial Services Manager
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OFFER.JSON_DESC
Expected salary range
up to $135,000
Workplace : Sainte-Agathe-des-Monts, QC
Tasks
- Business development
- Customer follow-up
- Deal with the financing and leasing of vehicles according to the standards of financial institutions
- Delivery of documentation and signatures
- Effectively complete sales and rental forms
- Ensure that financing and insurance fees are collected
- Obtain and verify credit applications.
- Payment manipulation during transactions
- Revise the sales contracts
- Take down payments and issue receipts.
- Telephone / email solicitation
REQUIREMENTS
Experience
- offer.experience_required
offer.json_desc_2
Financial Services Associate
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JOB DESCRIPTION
An established and growing financial planning practice is seeking a Financial Services Associate to join our team. This is an opportunity for a career-oriented individual who wishes to leverage their existing financial background and grow their transferable skills within our branch. The incumbent will work closely with an Advisor in the management of the Advisor’s book of business by providing effective client service and executing business development and other sales related activities.
To be successful, the candidate will need to collaborate with Advisors, clients, and various other stakeholders. This position requires strong written and verbal communication skills, attention to detail, the ability to prioritize effectively and a passion for delivering outstanding client service.
RESPONSIBILITIES
- Assist financial advisors with the servicing of new and existing client accounts
- Engage with clients on a regular basis by phone and email to provide excellent client service on behalf of the branch
- Execute and ensure proper settlement of client trades in accordance with Investment Advisor’s instructions
- Assist the advisors in preparing accurate documentation including new account applications, client review material, presentations, correspondence, and various summary reports
- Assist in the preparation of client portfolio and insurance reviews
- Liaise and assist with various stakeholders, including 3rd party lawyers and accountants
- Manage and maintain digital branch and client management records
- Execute various marketing and business development initiatives, such as Market update newsletters
- Maintain up to date knowledge of securities, mutual funds, and insurance industry
- Prepare simple to complex tax returns for individuals (training can be provided)
QUALIFICATIONS
- Post-secondary education in Business or Finance is preferred
- 5+ years of relevant financial/business/customer service experience
- Working knowledge of investment products and plans is required
- Proficiency in Microsoft Office, including Excel, PowerPoint, Word, Outlook
- Working knowledge of Box, Salesforce, DocuSign, Tax Software is considered an asset.
- CSC course certified
- Additional financial courses, credits/or licensing within the financial services industry is an asset
KNOWLEDGE, SKILLS AND ABILITIES
- Prioritization - Ability to take direction and work concurrently with various stakeholders.
- Prioritization - Ability to determine priorities and communicate anticipated completion times.
- Communication - Strong and professional verbal and written communication skills
- Client service focus – Maintains a professional and client service-driven approach, going above and beyond for our clients
- Proactive – Actively takes on responsibilities
- Team oriented – Helpful, encouraging, and supportive. Focusing on collaboration and team success
- Precision - Ability to maintain a high level of accuracy and strong attention to detail
Financial Services Manager
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Job Description
Drive Autogroup
We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.
We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.
Career OpportunityBrimell Toyota, a member of Drive Autogroup is seeking to hire a Full-Time Financial Services Manager. The Financial Services Manager is a key member of the sales team in providing high quality service to every valued customer. The Financial Services Manager is extremely skilled in providing our guests financing solutions and insurance products that fit their needs and lifestyles. You will be responsible for providing solutions in financing, mechanical repair service contracts, GAP insurance, credit insurance and other aftermarket products to clients.
Responsibilities
- Establish and maintain strong relations with our customers as well as lenders.
- Maintain accurate monthly, quarterly, and year-end reports.
- Identify the customer’s need for financing/leasing and explore different payment options.
- Present finance options, warranties, insurance, parts and accessories and protection packages offered by the dealership.
- Secure and finalize transactions in a legal and ethical manner while maintain a high level of productivity.
- Accurately prepare all loan documentation, warranty information etc. and dealer paperwork related to the transaction.
- Stay up to date on product changes and new products.
- Understand and comply with National, Provincial, and local regulations that affect the Financial Services and the administration of the various products and services
- Deliver memorable guest experience during your interactions with our guests.
- Establish professional relationships with customers to encourage repeat and referral business.
- Handle customer complaints tactfully, promptly, and with concern for the customer.
Qualifications
- Experience in the automotive industry and holds a valid driver’s and OMVIC license.
- Strong facilitation skills and the ability to work with customers to understand their needs.
- Model of confidence in their approach with customers and ability to negotiate win-win.
- Demonstrate Honest, Reliable, and Ethical business practices.
- Results-oriented with perseverance to bring projects to completion.
- Has an eye for details to go the extra mile to exceed customer expectations.
- Takes self-initiative to execute tasks but is also motivated in a team environment to achieve common goals.
What We Offer
- Competitive compensation plans
- Collaborative team dynamic and Family-like atmosphere
- Supportive work environment
- Health and wellness initiatives
- Community involvement activities
- Exciting company events
- Employee purchase plans and company discounts
Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.
Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.
Financial Services Manager
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Job Description
Oak-land Ford is a proud member of the AutoIQ Dealership Group. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for “Best” because our quest to improve and grow doesn’t have a finish line.
We are currently seeking a Financial Services Manager to join our leadership team of customer focused professionals within our high volume and process-driven dealership.
Purpose/Summary of Position:
This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is responsible for ongoing collaboration with fellow team members; driving sales and improving efficiencies whenever possible.
The Financial Services Manager acts as liaison between financial institutions and our customers and ensures that all required documentation needed for ownership and warranty is completed correctly. They also generate profit by selling warranties, insurances and various products.
Required Qualifications:
Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.
Our leaders are excellent communicators who love working directly with both customers & co-workers and who are businesspeople and people-people. Our leaders understand that the best team will provide the best customer service and as such, make attracting and retaining talent a top priority because it is critical to our success. Fostering a team of happy, empowered and engaged individuals is a key priority of this leadership role.
Candidates must possess:
- Unrestricted OMVIC license & dealership approval
- Valid driver’s license
- Minimum High School Diploma
- Post-Secondary Education Preferred
- Minimum 2 years of experience in sales departments or related work environments – previous FSM experience preferred
Why AutoIQ?
- Progressive and innovative Auto Group
- Career development– we provide opportunities for advancement all the way up to ownership in the business
- Training & Development – We believe in and are committed to training our people for success
- A chance to be a part of a fun, collaborative culture based on shared core values and operating principles across our stores
- Commitment to an exceptional employee experience
- Collaborative work environment & group support
- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
Qualified applicants are invited to apply with resume and cover letter.
AutoIQ is an equal opportunity employer which values diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview or by emailing
#IQETCFinancial Services Manager
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About Clutch:
We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?
Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that's just the beginning.
Named two years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50™ and Fast 500™ lists, we're looking to add curious, hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.
About the role:
Clutch is in search of a Financial Services Manager to champion the online used car buying process.
This is a fantastic opportunity to join a rapidly growing team and create a huge impact, as we expand in new cities across Canada!
Take part in disrupting the age-old mundane process of buying a car & redefine what it means to sell used vehicles.
What you'll do:
- Kick off the purchasing process once customers have placed a deposit on our website and be their guide through the transaction - set expectations for the next steps and ensure customer satisfaction
- Update all relevant information and details in our CRM, verify and generate documents
- Submit credit applications through systems like RouteOne, Dealertrack to structure deals for our customers that are looking to finance
- Communicate lender decisions to customers in an accurate and timely manner
- Build the business by upselling ancillary products that Clutch offers including but not limited to: extended warranties, GAP, undercoating etc
- Effectively handle customer objections
All about you:
- Minimum 2-3 year sales experience
- Experience in lending or banking is preferred
- You should be comfortable in a fast-paced environment and able to juggle a large number of customers at a time
- Stoked about disrupting and redefining an age-old industry and a drive to win
- Self-starter attitude
- Attention to detail and high level of organization
- Exceptional communication and negotiation skills
- Must be comfortable to work 100% on-site at our Mississauga facility
- Must be willing to work on weekends and evening shift
Why you'll love it at Clutch:
- Autonomy & ownership -- create your own path, and own your work
- Competitive compensation -- This role offers a base compensation + sales incentive plan!
- Health & dental benefits
Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email .
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Financial Services Manager
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Drive Your Career Forward with Truro Volkswagen!
Truro Volkswagen is growing and we're on the lookout to add a driven and customer-focused Financial Services Manager to join our reputable Sales team! If you thrive in a fast-paced environment and love going the extra mile for your customers, this is your chance to shine.
As part of our team, you’ll enjoy a top-tier benefits package, advanced industry training, and real opportunities for career growth. And since this is a commission-based role, your earning potential is unlimited—you control your success!
The Opportunity:
As an essential member of the Sales Team, you will be responsible for obtaining financing for customers for their vehicle purchases and recommending insurance and service packages to fit their needs. You will work closely with the Sales Manager and Sales Representatives to ensure a smooth and efficient sales process for our customers. You will assess customers' financial position and review lender approvals to recommend options that conclude in a ‘win-win' situation.
What we are looking for:
- Proven background in lending, finance or credit
- Professional verbal and written communication skills
- Strong computer skills and attention to detail
- You are self-motived, driven, and persistent
- You are confident and love a challenge
- You thrive in a fast-paced environment and have the ability to adapt to situations quickly
- You have a valid NS Driver's License & a clean Driver's Abstract (Travelling off-site to DMV locations or training sites may be required)
Our Offer:
At Bruce Auto Group, you will join a team of thinkers, doers, and innovators who have experience working in a dealership and a passion for the industry! You will also work with a team that shares the same values of being collaborative, passionate, trusting, respectful, innovative, and accountable. We offer a competitive pay plan, comprehensive health & dental benefits (including a health spending account), a retirement savings plan with matching contributions, discounts on products and services, career progression opportunities, paid personal days, and a fun, engaging work environment!
So, are you ready to become a part of something awesome?
Financial Services Manager
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Welcome to FOSS — Where Values Drive Everything We Do
For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.
At FOSS, we are guided by five principles:
- Glad to be here – We show up with positivity and pride.
- Sweat the small stuff – Details matter, and we get them right.
- Show up for each other – We succeed as a team.
- Walk the talk – We lead by example.
- Set the standard – We raise the bar.
We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.
About the Role
Roy Foss is looking for an experienced Financial Services Manager to join our team. In this role, you will oversee the completion of each sale, ensure timely vehicle delivery, and provide customers with personalized financial solutions. The ideal candidate is professional, knowledgeable, and positive, with a strong drive for growth and continuous learning.
What We're Looking For
- Maintain in-depth knowledge of manufacturer vehicles, rebates, finance programs, and incentives.
- Assess customer financing needs and present clear product menus outlining financing options, products, and services to enhance ownership.
- Present and sell aftermarket products such as warranties and insurance.
- Manage all aspects of credit approvals directly with customers.
- Build and maintain strong relationships with finance companies and banks.
- Ensure all sales customers are supported positively and in line with dealership procedures.
- Coordinate vehicle deliveries with Sales, Service, and customers, preparing all documentation accurately and on time.
- Support the Sales Team by training and advising on finance, leasing, and Business Office products.
What You'll Bring
- Minimum 5 years of experience in automotive sales or finance.
- Strong knowledge of finance, insurance, and aftermarket products.
- Outgoing personality with excellent interpersonal and sales skills.
- Exceptional communication, mathematical, organizational, and leadership abilities.
- Proficient with computers and communication technology.
What We Offer:
- Competitive compensation and benefits package.
- Employee team building and social events.
- Learning and development programs for all team members.
- Growth potential within our organization.
- Certification fees will be covered, if required.
- Employee discount programs.
- Foss purchase and service program.
- Employee referral and recognition programs.
Our Commitment to Equal Opportunity
At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.
We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.
FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.
Should you have any questions or concerns, you can reach out to
Financial Services Officer
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Salary: $51,900 - $1,100
Financial Services Officer
Branch Location: Charlottetown, PEI
Build meaningful relationships and help Islanders achieve their financial goals at Provincial Credit Union one of Atlantic Canadas leading credit unions and proud recipient of Canadas Top 100 Employers award for 2025!
At Provincial Credit Union, we do more than banking we empower our members to thrive. Guided by our values ofPeople, Purpose, and Possibility, our team provides trusted financial advice, education, and planning that make a real difference in our communities.
As aFinancial Services Officer, youll play a key role in helping members navigate lifes big financial decisions. From lending solutions to savings and retirement planning, youll be a trusted partner in their financial journey.
In this role, youll:
- Provide one-on-one financial education and advice to members on day to day banking, loans, investments, and deposit products.
- Meet with members (in person or digitally) to understand their needs, gather financial data, and guide them toward the best solutions.
- Assess applications by analyzing creditworthiness, determining loan feasibility, setting credit limits, and approving or declining loans within your lending authority.
- Ensure all loan agreements are complete, accurate, and compliant with policies and guidelines.
- Promote and recommend deposit products such as term deposits, RRSPs, RESPs, RRIFs, and LIFs, or refer to our Financial Planning partners when appropriate.
What You Bring
- Education: Post-secondary education in Business, Finance, or a related field (or equivalent experience).
- Experience: Previous experience in lending, financial services, or a member-focused advisory role.
- Skills & Abilities: Strong analytical skills, attention to detail, and the ability to build trust and lasting relationships with members.
Why Youll Love It Here
We believe our employees deserve the same outstanding care we give our members. Thats why we offer:
- A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
- Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
- Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
- Work-Life Balance: Three weeks vacation to start, plus four personal days and two volunteer days each year.
- Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
- Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
- Salary Range: 51,900 - 61,100.
Additional Information
- Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
- Closing Date: October 13th, 2025.
Diversity & Inclusion
At Provincial Credit Union, were committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.