246 General Management jobs in Canada

Position: General Manager Playscape
Location: 30 Dean Park Scarborough ON

The General Manager will oversee the set-up and day-to-day operations of a vibrant and multifaceted Playscape offering bowling, arcade games, a full-service restaurant, and bar. This position requires a dynamic leader to ensure smooth and efficient operations while delivering exceptional customer service. The General Manager will be responsible for driving profitability, managing a diverse team, overseeing safety and quality standards, and promoting the overall brand of the Playscape.

Key Responsibilities:

1. Operational Leadership:

Oversee all daily operations, including bowling, arcade, restaurant, and bar, ensuring high standards of service, cleanliness, and safety are maintained across all areas.

Develop and enforce operational policies and procedures that optimize efficiency, reduce costs, and enhance the customer experience.

Ensure that all activities within the playscape, including food and beverage services, entertainment, and gaming, run smoothly and according to schedule.

Monitor daily activities and address operational challenges in real-time to maintain a positive and efficient environment.

2. Staff Management and Development:

Recruit, hire, train, and manage all staff, including bowling attendants, arcade operators, servers, bartenders, kitchen staff, and maintenance teams.

Conduct regular performance evaluations and provide feedback, coaching, and training to promote professional growth.

Build a strong team culture based on collaboration, accountability, and customer-centric values.

Create staff schedules to ensure optimal coverage during peak periods (weekends, holidays, and special events).

Ensure employees adhere to company policies, health and safety standards, and provide exceptional customer service.

3. Customer Experience and Service Excellence:

Lead efforts to deliver a memorable and engaging customer experience by promoting friendly, efficient, and high-quality service at all touchpoints.

Respond to customer feedback, concerns, and complaints with professionalism and efficiency to maintain positive customer relations.

Implement customer loyalty programs, special promotions, and seasonal events to enhance the guest experience and drive repeat business.

Develop and execute strategies to enhance guest satisfaction, ensuring a family-friendly, fun, and safe atmosphere.

4. Financial Management and Profitability:

Oversee the financial operations of the playscape, ensuring profitability through effective budget management and cost control across all areas (bowling, arcade, restaurant, and bar).

Analyze financial reports, track KPIs, and implement strategies to meet or exceed revenue and profitability goals.

Manage inventory and ordering processes to minimize waste and ensure adequate stock levels.

Collaborate with the finance team to develop pricing strategies for services and products (bowling lanes, arcade games, food, and drinks).

Ensure compliance with financial regulations, including handling cash management and financial reporting.

5. Marketing and Promotion:

Develop and implement marketing strategies to attract new customers, including digital campaigns, local promotions, social media engagement, and partnerships with local businesses.

Plan and oversee special events, tournaments, and themed nights to increase foot traffic and customer engagement.

Coordinate with the marketing team to maintain the playscape's brand identity and presence in the community.

Use customer feedback and market research to develop targeted promotional offers, discounts, and loyalty programs.

6. Facility Maintenance and Equipment Management:

Ensure the bowling lanes, arcade machines, restaurant, bar, and other facility equipment are regularly maintained and in excellent working condition.

Oversee routine maintenance schedules and handle any issues with equipment, either by coordinating internal staff or managing vendor relations.

Ensure the facility meets all safety, health, and legal standards, including accessibility

Job Description

General Managers of Service Delivery are responsible to ensure Cando’s teams provide exceptional service to new and existing customer. If you enjoy working outdoors, problem solving, and working with a company that promotes a strong safety culture, this opportunity is for you!

Cando Rail & Terminals is a leader in specialized rail services across Canada, offering industrial switching, terminal/transload services, short line operations, and more. With over 50 operations, we manage the third-largest locomotive fleet in Canada.

Cando Advantages

• Work Life Balance with Fixed Schedules
• Cando’s Technical and Leadership Training Programs
• Award Winning Safety Culture
• Employee Ownership Program
• Group Life, Accidental Death & Dismemberment, and Long-Term Disability Insurances
• Flexible Health & Dental Benefits
• Canada’s Best Managed Company for over 9 years!

General Managers of Service Delivery are responsible to ensure Cando’s teams provide exceptional service to new and existing customer. With a focus on safety, GMs are responsible for establishing operational plans, leading teams, monitoring safety programs, and ensuring regulatory compliance.

General Responsibilities

Customer Service and Leadership

• Build, develop, mentor, manage, retain and lead a high-performance team that promotes our culture and values of safety, growth, innovation, people, and profitability.
• Align managers and their teams to focus on delivering at a high level of safety awareness and customer satisfaction
• Develop and maintain strong relationships with customers and key industry partners to ensure Cando’s services are well positioned to capitalize on current and future opportunities with the customers
• Lead new initiatives with customers including establishing goals, securing equipment, developing standard operating procedures, and setting project schedules
• Monitor customer satisfaction while identifying service needs and efficiencies that would benefit enhance the customer’s operations
• Focus on developing avenues to grow the existing business with the customer

Operational Management

• Implement and maintain effective safety systems and programs and maintain regulatory compliance
• Conduct periodic reviews and/or audits ensuring safety and operational protocols are be adhered to and delivery quality service delivery
• Work with customer to identify and implement site focused operational solutions based on customer needs
• Participate in the development of a sound strategy for operational excellence including asset utilization, people management, safety and regulatory compliance
• Manager capital and operating budgets identifying future personal needs, equipment issues, and maintenance requirements
• Manage contract renewals that foster long-term partnerships with our customers
• Establish annual budgets ensuring sustainable people and process management
• Keep current on industry news, trends and any issues that may have an impact on Cando’s services

Skills, Knowledge, & Abilities

• Strong relationship management skills and the ability to build and grow both employee and customer loyalty
• Team player that is results-oriented with a personal style that fosters an atmosphere of cooperation and team work
• Ability to develop and articulate clear and concise approaches to enhancing and growing operations
• Pro-active, strategic thinker capable of working across the organization and the industry to position the operations to effectively maximize value
• Sound knowledge of being able to execute and participate in operations with a reputation for being fair and reasonable
• Ability to manage multiple customer relationships with a commitment to business ethics and safety practices
• Proven track record of collaboration and influencing skills with an ability to build credibility
• Possesses a strong analytical mind with an understanding of business profitability and ability to focus on long-term sustainability
• Functional capabilities with computer including Window’s based computer environment, the internet, and MS Office applications
• Understanding of standard business processes in accounting, marketing, and human resource management

Education & Experience

• Minimum ten (10) years progressive business experience in a management position with full responsibilities for multiple site/service offerings
• Bachelor’s degree in Finance/Commerce/Business or related discipline is an asset
• Experience working with customers
• Experience working with commuter/passenger railway agencies
• Extensive knowledge of railway rules and regulations
• Experience in building safety culture, and strong teams with an understanding of Safety Management Systems
• Proven track record of entrepreneurial leadership

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.

Job Description

Benefits:

• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
• Establish and communicate clear standards of performance and budgets for each business unit and/or client account
• Effectively enforce project and performance standards to ensure high quality of customer satisfaction
• Supervise and manage project work to comply with assigned deadlines/schedule
• Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the clients wellbeing
• Conduct regular one-on-one meetings with managers to review key deliverables and actual performance relative to projected expectations
• Lead periodic team performance meetings to increase productivity, engage and monitor moral of staff/crews
• Maintain involvement in the communication process with home and business owners, insurance adjusters, engineers, sub-contractors, and other possible vendors
• Resolve operating problems and difficulties, and authorize operational procedures within span of control
• Provide advice, guidance, and direction to managers and staff to support employee success
• Orient new employees to the company, related values and expectations, and ongoing training and support as needed
• Orient new employees to the company, related values and expectations, and ongoing training and support as needed
• Foster engagement with staff/crews by holding events, meetings, activities to recognize achievements and plan business objectives
• Ensure periodic floor/office maintenance is completed in accordance to budget

• Manage assigned accounts and corporate sales initiatives with select vendors
• Establish a proactive customer service environment through effective planning, clear definition of expectations, frequent measurement, and regular feedback
• Establish a higher standard of excellence by committing to one hour responses to telephone calls and effective 24 hour response to customer complaints and requests
• Ensure professional ServiceMaster presence in public with clean and presentable uniforms, vehicles, and equipment
• Visit all new accounts within one month of start-up to ensure customer satisfaction
• Commit to exceed quality performance standards on each client account

• Manage departmental budgets including labour, supplies and equipment
• Approve departmental payroll and reconcile labour costs with budgeted forecasts
• Maintain current customer and employee database and review every 6 months
• Oversee and maintain company policy, procedures and forms
• Monitor and validate accuracy of billing and invoicing information, and ensure collections targets are being met by the accounts staff
• Oversee recruitment, hiring, progressive discipline, and terminations of employees
• Verify purchases made have prior approval as per established procedures
• Conduct semi-annual/periodic account reviews to analyze revenue and/or labour rates
• Prepare annual business unit operating budgets and business plans
• Perform other duties as may be assigned.

• Strong communication skills both written and verbal
• Excellent leadership and effective decision making skills
• Ability to engage, motivate and develop staff/crew to produce high levels of productivity
• Highly organized with attention to detail
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings
• Team player that fosters team-based learning

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Manages Work manages ones time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Job Description

General Manager Radius Restaurants

Join a team that's passionate about unforgettable guest experiences, quality ingredients, and building community.

About Radius Restaurants

The team at Radius are passionate about celebrating local community through chef-driven, seasonal menus and genuine hospitality. Located in the heart of Hamiltons charming Hess Village and on vibrant Brant Street in Burlington, the Radius team are dedicated to delivering memorable dining experiences, using high-quality, locally sourced ingredients and seasonal products. Focusing on individuals and groups, the restaurant provides a vibrant dining experience, including takeout and delivery options, alongside private event hosting. Rooted in family and community, Radius strive to make a positive impact through initiatives like Lunchgiving and on-going support of local charities, hospitals, and youth organizations. If youre passionate about hospitality, community, and working with a team that cares deeply about what they dowed love to meet you.

Position Title: General Manager

Location: Burlington or Hamilton

Hours: 5 days per week, typically 4 mid-shifts (e.g., 118 or 129) and one close on a busy night (e.g., Friday/Saturday). A high level of flexibility is required.

Role Summary:

We're on the hunt for a bold, magnetic, and hands-on General Manager to lead the charge at Radiuswhere good vibes, great food, and unforgettable hospitality come together daily. If you're the kind of person who thrives on creating standout guest experiences, knows how to rally a team, can implement strategies for sales growth and can juggle spreadsheets like a boss while making it all look easy, keep reading.

You'll be the heartbeat of daily operations owning everything from staffing and service to event management, quality standards, and financial performance. You bring the energy, initiative, and get-it-done attitude that inspires teams and makes guests feel like VIPs every time.

Were especially excited to meet candidates with an entrepreneurial spirit someone who's not just managing the business but thinking like an owner. You'll be joining a team that is future-focused, always looking ahead for ways to innovate, grow the brand, and create lasting impact. There's opportunity to grow with us, contribute to the bigger picture, and one day, even have a seat at the ownership table.

RESPONSIBILITIES:

Operational Excellence:

• Oversee all daily operations, ensuring adherence to health and safety protocols and company standards.
• Maintain a strong and consistent presence on the restaurant floor during both lunch and dinner service, supporting staff and ensuring smooth operations.
• Identify and implement sales-driving strategies, including upselling techniques, local marketing initiatives, and team training to consistently boost revenue and guest spend.
• Lead and grow the restaurants private event program by managing inquiries, coordinating details, and ensuring seamless execution to maximize guest satisfaction and revenue.
• Manage and optimize labour scheduling, food and beverage costing, and inventory controls to maintain profitability.
• Oversee daily operations, including opening and closing procedures, inventory management, and overall service flow.
• Deliver exceptional customer service by resolving issues promptly and maintaining high guest satisfaction.
• Maintain strong relationships with regulars and guests, ensuring outstanding service and personalized experiences.
• Step in to support any area of the restaurant as needed whether front of house or back to ensure seamless service and teamwork.

Financial Management:

• Manage financial aspects of the restaurant, including budgeting, cost control, and tracking key performance indicators.
• Ensure accurate financial reporting and assist with budgeting, forecasting, and payroll oversight.

Team Leadership and Development:

• Lead all aspects of staff management including hiring, training, scheduling, performance reviews, and team development.
• Help to lead staff training and development in the areas of wine service, and overall service excellence
• Lead by example with professionalism, integrity, and a hands-on management style
• Delegate tasks effectively to team members, ensuring clarity, accountability, and efficiency.
• Lead, train, and develop front and back-of-house teams to deliver exceptional service and food quality
• Manage recruitment, development and succession planning of employees

QUALIFICATIONS & COMPETENCIES:

• 3+ years of progressive experience in the restaurant and/or hospitality industry
• 3+ leadership experience in a medium to large restaurant or hospitality environment, with the ability to motivate and manage a team effectively.
• Sales-minded with a strong understanding of how to drive revenue through upselling, promotions, event management and identifying opportunities to improve overall restaurant performance.
• Charismatic and approachable personality with a strong focus on customer service and delivering a memorable, high-quality dining experience.
• Excellent time management and organizational skills; ability to prioritize tasks in a fast-paced environment.
• Strong proficiency of financial management practices and budgetary processes with an understanding of restaurant operations, cost control, and profitability.
• Proven experience in planning, coordinating, and executing private events, with a focus on delivering exceptional guest experiences and meeting revenue targets.
• Clear and professional communication skills, both verbal and written.
• Proven ability to multi-task in a fast paced and demanding environment.
• Strong problem-solving skills with the ability to think on your feet, adapt quickly, and make sound decisions in a fast-paced restaurant environment.
• Ability to remain calm under pressure and resolve customer or staff issues diplomatically.
• Proven track record of building teams, working genuinely with others and fostering culture.
• Proficiency in Microsoft Excel for scheduling, budgeting, and reporting.
• Experience using POS and restaurant management systems such as OpenTable, 7Shifts, Navi, TripleSeat, TouchBistro, or similar platforms.
• Flexible schedule, including evenings, weekends, and holidays, as required by the needs of the business.

Compensation:

Starting salary from $65,000, plus opportunity for bonusing.

Perks + Benefits

• 15 days PTO
• Food discounts
• Limited Health and dental benefits
• Golf privileges

Radius values diversity in our workplace, as well as our community. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic. We welcome and encourage applications from everyone.

Job Description

Restaurant Management Opportunities!

Are you looking for a career with an Established, Fun-Loving restaurant that is still growing?

HOOTERS RESTAURANT  is looking for talented, creative, forward-thinking managers for their fast-growing restaurants.

Successful managers at HOOTERS RESTAURANT  include but are focused on:

• Management and employee Teamwork
• Guest & Employee satisfaction
• Motivating and energizing staff
• Ability to attract, hire & retain employees
• Coaching staff to build high morale and lead the team to desired results
• The ability to deliver financial results through Sales and Profits
• Strong focus on driving new business into the restaurant
• Ensuring excellent customer experiences

At HOOTERS , managers must ensure that the restaurant is functional and meets all standards on a daily basis, including, but not limited to cleanliness, atmosphere, service, guest interaction, and execution of food and beverage.

Positions Require:

Restaurant Management and/or Culinary experience, Food and Beverage/Kitchen Management, and/or College Graduate with some industry experience or management experience in a related industry.

If you’re not having fun at work, you need a new job! No matter what your plans for the future are, Hooters will provide you a platform where you can leverage your time here for life beyond. Hooters is a great place to learn and grow and make life-long friends. Check out all the opportunities that we have to offer!

Job Description

Embark on a rewarding journey with our client, a renowned provider of premium tools and machinery for woodworking enthusiasts across Canada. Operating seamlessly through both an e-commerce platform and a physical store, our client is dedicated to delivering top-quality products and outstanding service to cater to the diverse needs of professional and hobbyist woodworkers.

As the General Manager, you will play a central role in ensuring operational efficiency, overseeing the seamless functioning of both online and brick-and-mortar operations. Your responsibilities will encompass various aspects of business operations, CRM/ERP, ecommerce, marketing, sales and sales coaching, P&L, inventory management and contributing significantly to the growth and success of this dynamic organization.

What you will be doing:

- Direct day-to-day operations, covering retail/customer service, procurement, inventory management and sales.
- Lead and nurture a high-performing team, providing guidance, training, and support while ensuring accountability.
- Identify and implement strategies for process improvement to enhance operational efficiency, reduce costs, and elevate quality.
- Manage relationships with suppliers, negotiate contracts, and ensure adherence to quality standards.
- Develop and manage the operations budget, diligently tracking expenses and optimizing costs.
- Oversee inventory management, merchandise displays, and store layouts.
- Leverage ERP/CRM/POS tools to manage customer interactions and enhance relationships.
- Support marketing initiatives, including promotions, sales events, and dynamic social media campaigns.
- Monitor and manage e-commerce operations, overseeing order processing and returns.
- Uphold store cleanliness, organization, and safety standards.

What you bring to the organization:

- Previous experience in retail operations, administration, ecommerce and logistics, is highly valued.
- Showcase strong leadership, sales and team management skills.
- Possess familiarity with Excel, ERPs, POS, and foundational marketing principles.
- Demonstrate strong organizational skills with a keen eye for detail and efficiency.
- Adapt and thrive in a dynamic, small-team environment.
- Exhibit effective communication skills and a collaborative mindset.
- A basic understanding of woodworking tools and machinery is an advantageous addition.
- Display flexibility to undertake various tasks within a small business setting.

What you will receive:

- Receive competitive compensation aligned with your contributions and achievements.
- Seize the opportunity to be part of a growing business that values your diverse skills.
- Gain exposure to a broad range of operational and marketing functions within a small business context.