250 Genesys Developer jobs in Canada
Entry-Level Contact Center Agent (Full-Time)
Posted 19 days ago
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Job Description
We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.
This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Lead fact-finding discussions to determine the best options for the customer
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
SCHEDULE: NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization .
PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT: All MCI Locations
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
EQUAL OPPORTUNITY EMPLOYER: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
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Software developer
Posted 12 days ago
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Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Experience and specialization Computer and technology knowledge Additional information Security and safety Work conditions and physical capabilities Personal suitability Benefits Health benefitsSoftware developer
Posted 13 days ago
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Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Responsibilities Tasks Experience and specialization Computer and technology knowledge Area of specialization Additional information Work conditions and physical capabilities Personal suitabilitySoftware developer
Posted 16 days ago
Job Viewed
Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Experience and specialization Computer and technology knowledge Additional information Security and safety Work conditions and physical capabilities Personal suitability Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.
This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.
Software developer
Posted 25 days ago
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Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Benefits Health benefitsSoftware Developer
Posted today
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Job Description
Job Description
Salary:
Software Developer (Junior / Intermediate)
Calgary, AB
About Us:
AFTI(WatchDog)is a leader in remote monitoring for the energy sector, delivering rugged, real-time solutions that make critical operations smarter and safer. Our flagship producttheWatchDogplatformis relied upon in some of the toughest field environments in North America.
Position Overview:
We are seeking a motivated and talented Junior to Intermediate Software Developer to join our growing WatchDog System team. In this role, you will be primarily working as a web application development of our system, which primarily utilizes Google Cloud, Kubernetes, and a range of modern technologies. This is more than just a development role; you will be a key player in bug resolution, system improvements, and tackling a variety of tasks. We need adaptable individuals who can move quickly, communicate effectively, and contribute to our team's success.
Key Responsibilities:
- Develop and maintain web applications using ReactJS, AngularJS, and C#.
- Contribute to Python-based development projects as needed.
- Collaborate with the management team to design, plan, implement, and deploy new features and enhancements for the K9 WatchDog System.
- Work extensively with our Google Cloud environment, including services like Cloud Storage, App Engine, Cloud Instances, and Cloud Functions.
- Proactively identify, debug, and resolve system issues.
- Thoroughly document your code and processes.
- Communicate effectively with team members and management on project status, challenges, and innovative ideas.
Required:
- 1-4 years of professional experience in a software development role.
- Experience with web application development usingReactJSand/orAngularJS, andC#.
- Experience with relational databases such asMSSQL.
- Excellent communication and interpersonal skills.
- A proactive and results-oriented mindset with the ability to work in a fast-paced environment.
- Strong problem-solving and documentation abilities.
Preferred:
- Understanding of containerization and orchestration usingKubernetes.
- Familiarity withGoogle Cloud Platform (GCP)and its services (e.g., Cloud Storage, App Engine).
- A portfolio of projects (e.g., on GitHub) that showcases your skills and passion for development.
- A bachelor's degree in Computer Science, Engineering, or a related field.
What We Offer:
- Competitive Total Compensation Package
- Industry-Leading Group Benefits Program
- Employer RRSP Program
- Flexible work environment (Hybrid)
- Direct impact on mission-critical technology
- Amazing Company Events
- A strong,dynamicteam that values code and simple solutions that work in the real world
- A collaborative and supportive team environment where your contributions are valued.
Software Developer
Posted today
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Job Description
Job Description
About the company
Since 2011, Sync has been on a mission to provide a safe space for the world to collaborate through its award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects, making the world a better place.
Our core values are constant - four fundamental forces that help define us, shape us, guide us, and unify us. They govern our universe: who we are as a company, how we act as individuals, and what we can accomplish as a team. Humanity, ownership, growth, and commitment: when we’re in sync with our values and each other, we bring people together to do truly incredible things.
About the Role
Sync.com is looking for an experienced NodeJS developer with a strong background in building scalable and maintainable software applications. The ideal candidate will have experience building SDKs or APIs consumed by developers and a proven track record of maintaining an SDK/API over time. You will be responsible for leading the development of our NodeJS-based SDK, working closely with cross-functional teams to ensure its success.
Responsibilities
- Design and implement the NodeJS-based SDK to support internal applications as well as commercial partners and the open source community
- Collaborate with cross-functional teams to ensure SDK meets business requirements
- Lead development efforts, ensuring timely delivery of high-quality software
- Develop and maintain a strong understanding of our product's technical requirements and industry trends
- Ensure SDK security, performance, and scalability
- Participate in code reviews and contribute to the growth of our engineering team
- 8+ years of experience building NodeJS applications
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- Proven track record of maintaining an SDK/API over time
- Strong technical leadership skills
- Excellent problem-solving skills and attention to detail
- Strong communication and collaboration skills
- Familiarity with Agile development methodologies
- Experience with version control systems (e.g., Git)
- Knowledge of API security best practices
- Strong understanding of network protocols (e.g. TCP/IP, DNS, DHCP).
- Familiarity with security protocols (e.g. SSL/TLS, VPNs, firewalls)
- Familiarity with testing frameworks and tools
- Experience with continuous integration and delivery pipelines
Why Join Us:
- Opportunity to work with cutting-edge technologies and contribute to a dynamic and innovative team.
- Chance to make a significant impact on the infrastructure that underpins our software products.
- Competitive compensation package and benefits.
- Professional growth opportunities through continuous learning and skill development.
- Generous wellness program to support work-life balance
- Competitive compensation package and benefits
- Paid vacation with ability to carry-over
- Flexible work-from-home option and Work Remote Out of Province Policy
- Opportunity to work with cutting-edge technologies and contribute to a dynamic and innovative team
- Professional development opportunities and a budget for learning resources.
- Chance to make a significant impact on the infrastructure that underpins our software products
- A collaborative and inclusive company culture that values your input and ideas.
Sync.com is an equal opportunity dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.
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Software Developer
Posted today
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Job Description
Company Description
Who We Are
Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements.
Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.
At Mitten Building Products, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
Why Join Our Team
Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.
What You Can Expect from our Company
· You will be Part of a Winning Team
· You Can Capitalize on Your Opportunities and Make an Impact
· You Will Be Well Rewarded for Your Contributions to our Success
· You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
· Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
· Additional performance-based compensation depending on your role
· Competitive vacation time and flexibility in work schedules and location consistent with your role
· Resources and support to help you manage your personal wellness
What the Company Expects of our Team
· Bring yourself fully to work each day
· Playing your role on the team so together we Win as One
· Welcoming and Driving Change to support our continued evolution
· Help drive the success of our Canadian Business through living our universal core values
· Making an Impact to ensure our continued success
Under the direction of the Application Manager, the Software Developer, as part of a team, will be responsible for maintaining and enhancing Mitten’s proprietary business systems and applications. This role will be involved in troubleshooting bugs and implementing enhancements to these systems, ensuring these systems are operational and able to support business needs. This role will be expected to gather requirements from business stakeholders and design, implement, and test the resulting system changes. The role will also be expected to support end users in their use of these systems as required. The ideal candidate will have integrity, creativity, and a passion for delivering high quality code on time that is testable and scalable.
QualificationsRESPONSIBILITIES
- Creating and maintaining an ERP system, including C# Windows Forms applications, MS SQL databases, ASP.NET web services, and other MVC, WCF, SSIS, SSRS, and Windows CE Mobile technologies.
- Maintain other legacy business applications by enhancing functionality and troubleshooting bugs.
- Participate in key refactoring and code cleanup initiatives
- Adhere to the Canadian software development change management process.
- Thoroughly test and document application changes
- Participate in projects developing new applications from requirements gathering to implementation.
- Provide technical support to internal end users where required.
- Design and code fast, secure, and scalable applications
QUALIFICATIONS
- Honesty, integrity, and a desire to learn.
- 3+ years’ experience in software development
- Degree in Computer Science, Software Engineering, or equivalent experience
- Experience working with enterprise database systems, such as Oracle or MS SQL Server
- Fluency in object-oriented C-type languages, such as C#, C++, or Java
- Good communication skills, both written and verbal
- Ability to work both independently and as part of a team.
- Strong understanding of architecting object-oriented programming principles and design patterns
- Strong logical thinking, troubleshooting, and debugging skills, with the ability to find creative solutions to unique problems.
- Fluency in Visual Basic
- Experience with .NET Framework or .NET Core
- Web development experience, including HTML, CSS, Bootstrap, MVC, ASP, Hangfire, and IIS
- Experience with agile development techniques
- Strong understanding of database design, including tables, views, normalization, and primary-key/foreign-key relationships
- Experience with test-driven development, unit testing, and integration testing
- Knowledge of Azure DevOps and other Microsoft Azure technologies
- Manufacturing industry experience
Additional Information
What We Offer
- Competitive compensation and comprehensive benefits
- Opportunity to lead high-impact projects at an organization committed to operational excellence
- A collaborative, innovation-driven culture that values initiative and continuous learning
Location & Work Environment
This is a hybrid role based out of our Brantford ON office, with occasional travel to other sites required during key project phases.
Mitten Inc. is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.
Software Developer
Posted today
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Job Description
Software Developer
Are you a hands-on developer who thrives at the intersection of embedded systems, real-world testing, and cloud-connected infrastructure? We're looking for a Software Developer who’s ready to roll up their sleeves. Someone who’s as comfortable writing C++ as they are debugging hardware in the lab or assisting with live field deployments.
This is a great opportunity to be part of high-impact tech development, contributing to cutting-edge systems in energy storage and electric vehicle charging. If you’re passionate about firmware, functional modules, and bringing complex ideas to life, keep reading.
What You’ll Be Doing:
- Develop and validate firmware and embedded software modules for controllers
- Participate in system-level testing, including Factory, Site, and User Acceptance phases
- Support real-world deployments, including configuring and monitoring live systems
- Analyze system data to troubleshoot issues and improve efficiency
- Collaborate on the design and prototyping of backend APIs, web servers, and cloud infrastructure
- Assist with field setups and ensure devices are properly integrated with remote services
- Conduct hardware validation by reviewing datasheets and performing sample testing
- Write clear technical documentation and maintain version control using Git
- Prepare user manuals and training materials for deployments
- Create and deliver status reports, test summaries, and site completion documents
- Contribute to special projects as needed
You Might Be a Great Fit If You:
- Have a Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (Master’s preferred)
- Love working collaboratively to solve technical challenges and welcome feedback
- Know your way around programming languages like C/C++, Python, LabVIEW, or Go
- Have experience with embedded Linux systems and real-time programming
- Understand how to work with ARM or RISC-based single-board computers with limited resources
- Have been involved in software design and validation projects (internships or coursework count!)
- Are comfortable with Microsoft Office (Excel, Word, Outlook, etc.) and Git
- Practice clean coding with strong documentation and commenting habits
- Are ready to move between your desk, the testing lab, and the factory floor when needed
- Have hands-on experience with Battery Management Systems (BMS) or EV charging controllers (SECC)
- Know a thing or two about Linux (RT extensions, POSIX), or PLC programming (especially IEC 61131-3)
- Bring a working knowledge of power systems, energy technologies, or microgrids
- Have a portfolio or project experience in embedded systems (that’s a big plus!)
What You’ll Learn Along the Way:
- Real-world experience with Li-ion battery systems and EV charging infrastructure
- Deep insights into energy storage, microgrids, and electrified transportation
- Embedded system design from prototype through certification
- Full-stack and cloud-connected architecture, including Linux, APIs, and relational databases
Ready to join a team that blends software, hardware, and energy innovation?
If you're eager to apply your skills in a fast-paced, hands-on environment and where you’ll be doing more than just coding, this role is for you.
Apply now!