33 Geospatial Analysis jobs in Canada

Remote Data Analyst

Premium Job
Remote $23 - $29 per hour BrandedInc

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Job Description

Full time Permanent

We are looking for a Data Analyst to manage the datasets in our systems. This includes troubleshooting data-related issues, reporting on data analysis, and presenting results to management and clients.

Responsibilities
  • Manage, create, and update data across all databases.
  • Provide quality assurance of imported data and collaborate with Quality Assurance Analysts when needed.
  • Commission and decommission data points and sets.
  • Process data that is confidential and follow the company guidelines.
  • Develop reports and analyses of data accrued from previous events.
  • Oversee initiatives for the export and integrity of data.
  • Develop processes for staff to report insights and other relevant analyses to the proper channels.
  • Troubleshoot database management issues.
  • Create analysis presentations for management and clients.
  • Train end-users in using dashboards and new systems.
  • Provide staff and other departments with technical expertise and insights on data storage and collection.
  • Preparing reports that use relevant data to effectively express trends, patterns, and projections.
Requirements
  • Degree in computer sciences or business intelligence
  • 1+ years of experience working in data analysis
  • Knowledge of data measurement and software tools
  • Strong concentration ability
  • Excellent verbal and written skills
  • Powerful analytical skills
  • Interpersonal skills

Company Details

Branded Inc. operates as a brand management company that engages in licensing, marketing, and product development for a portfolio of owned consumer brands. Branded Inc. licenses its brands directly to global retailers, wholesalers, and suppliers for use across a range of product categories, including apparel, footwear, sportswear, fashion accessories, and home goods including furniture, bed and bath textiles, kitchen goods and home accessories. As one of the largest global brand marketing and licensing firms, Branded Inc. has key vendor relationships with leading retailers throughout the world.
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Cybersecurity Analyst - Remote

Toronto, Ontario Info Resume Edge

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Job Description

Job Description

Position Overview

We are seeking a skilled Cybersecurity Analyst to monitor, detect, and respond to security threats across our IT and cloud environments. The ideal candidate will have expertise in threat analysis, incident response, vulnerability management, and security monitoring. This role requires strong technical skills, attention to detail, and the ability to work in a fast-paced security operations environment.

Key Responsibilities
  • Monitor and analyze security events, logs, and alerts using SIEM and monitoring tools.

  • Detect, investigate, and respond to cybersecurity incidents and breaches .

  • Conduct threat analysis, malware analysis, and digital forensics when needed.

  • Perform vulnerability scans and risk assessments , recommending remediation measures.

  • Maintain and improve security incident response plans and playbooks .

  • Support patch management and system hardening efforts .

  • Collaborate with IT and DevOps teams to ensure secure system and application configurations .

  • Monitor and enforce compliance with security policies, standards, and regulatory requirements .

  • Provide security awareness training and guidance to employees.

  • Stay current with emerging cyber threats, attack techniques, and defense technologies .

Qualifications
  • Bachelors degree in Cybersecurity, Computer Science, or related field.

  • 2 - 4 years of experience in cybersecurity, SOC operations, or information security.

  • Knowledge of threat detection, incident response, and vulnerability management .

  • Experience with SIEM platforms (Splunk, QRadar, ELK, Microsoft Sentinel, etc.).

  • Familiarity with firewalls, IDS/IPS, EDR, and endpoint security tools .

  • Basic understanding of cloud security (AWS, Azure, GCP) .

  • Strong knowledge of network protocols, operating systems, and common attack vectors .

  • Excellent analytical, problem-solving, and communication skills.

Preferred Skills
  • Security certifications such as:

    • CompTIA Security+

    • Certified Ethical Hacker (CEH)

    • GIAC Certified Incident Handler (GCIH)

    • Certified Information Systems Security Professional (CISSP) (plus).

  • Hands-on experience with forensics tools, threat intelligence platforms, and SOAR .

  • Familiarity with regulatory frameworks (ISO 27001, NIST, GDPR, PCI-DSS, HIPAA).

Benefits
  • Competitive salary and performance-based bonuses.

  • Comprehensive health, dental, and vision insurance.

  • Training and certification support.

  • Flexible work arrangements (onsite, hybrid, or remote).

  • Opportunity to work on advanced cybersecurity challenges and career progression paths.

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QA Analyst - Remote

Toronto, Ontario Info Resume Edge

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Job Description

Job Description

Position Overview

We are looking for a meticulous and analytical Quality Assurance (QA) Analyst to ensure the quality, functionality, and performance of our software applications. The QA Analyst will be responsible for reviewing requirements, designing test cases, executing manual and automated tests, and ensuring defects are properly identified, documented, and resolved. This role requires excellent attention to detail, strong problem-solving skills, and the ability to collaborate effectively with developers, product managers, and business stakeholders.

Key Responsibilities
  • Analyze business requirements, technical specifications, and user stories to create comprehensive test plans and test cases .

  • Execute manual testing (functional, regression, integration, and UAT) to ensure software quality.

  • Collaborate with QA Engineers to implement and maintain automated test scripts where applicable.

  • Identify, document, and track software defects using tools like Jira, Bugzilla, or Azure DevOps .

  • Work closely with developers and business analysts to validate fixes and ensure issues are resolved.

  • Participate in Agile/Scrum ceremonies and contribute to sprint planning and test strategy discussions.

  • Ensure that applications meet usability, reliability, performance, and security standards .

  • Provide detailed QA reports and test results to stakeholders.

  • Assist in continuous improvement of QA processes, standards, and best practices.

Qualifications
  • Bachelors degree in Computer Science, Software Engineering, Information Technology, or related field.

  • 1 - 3 years of experience as a QA Analyst, Tester, or in a related QA role.

  • Solid understanding of QA methodologies, testing types, and defect life cycle .

  • Hands-on experience with test management tools (e.g., TestRail, Zephyr, HP ALM).

  • Familiarity with automation testing tools (Selenium, Cypress, Playwright, etc.) is a plus.

  • Basic knowledge of SQL for database validation.

  • Strong analytical, organizational, and problem-solving skills.

  • Excellent communication and collaboration skills.

Preferred Skills
  • ISTQB Foundation Level or equivalent certification.

  • Exposure to API testing (Postman, RestAssured, SoapUI).

  • Experience with performance and load testing tools (JMeter, LoadRunner).

  • Familiarity with CI/CD pipelines and version control systems (Git, Jenkins, Azure DevOps).

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Agile Business Analyst - Remote

Toronto, Ontario Info Resume Edge

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Job Description

Job Summary:

We are seeking a highly motivated and detail-oriented Agile Business Analyst to join our dynamic team. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring seamless communication, well-defined requirements, and efficient delivery of high-quality solutions using Agile methodologies. You will play a pivotal role in shaping product features, optimizing workflows, and driving continuous improvement.

Key Responsibilities:
  • Collaborate with product owners, stakeholders, and development teams to gather, analyze, and validate business requirements.

  • Translate business needs into clear and concise user stories, epics, acceptance criteria, and process flows.

  • Serve as a liaison between cross-functional teams to ensure alignment on product goals and delivery timelines.

  • Facilitate and participate in Agile ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog grooming.

  • Assist the Product Owner in prioritizing and maintaining the product backlog.

  • Conduct impact analysis and assess change requests to ensure minimal disruption to ongoing projects.

  • Support user acceptance testing (UAT) and help define test cases and success criteria.

  • Continuously seek feedback to improve processes and deliver business value faster.

  • Stay informed about industry trends, Agile best practices, and emerging tools/technologies.

Required Qualifications:
  • Bachelors degree in Business Administration, Computer Science, Information Systems, or a related field.

  • 3 years of experience as a Business Analyst, with at least 2 years in an Agile environment.

  • Strong understanding of Agile frameworks (Scrum, Kanban, SAFe).

  • Proficient in writing user stories, use cases, process diagrams, and wireframes.

  • Experience with Agile tools such as Jira, Confluence, Azure DevOps, or similar.

  • Excellent communication, stakeholder management, and problem-solving skills.

  • Ability to work independently in a fast-paced, changing environment.

Preferred Qualifications:
  • Agile certification (e.g., Certified Scrum Product Owner (CSPO), PMI-ACP, ICAgile Certified Professional, SAFe Agilist).

  • Experience working in cross-functional and globally distributed teams.

  • Familiarity with data analytics, SQL, or BI tools.

  • Experience in domains such as fintech, healthcare, insurance, or e-commerce.

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Technical Business Analyst (Remote)

Oakville, Manitoba ClubRunner

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Job Description

Job Description

About ClubRunner

ClubRunner is the award-winning provider of membership software for non-profit service clubs and associations. Our product encompasses a diverse range of solutions, including membership management, content management, event management and registration, email campaigns and more. We pride ourselves on using the best technology available to deliver great solutions backed by an exceptional customer experience.

We are on a mission to help membership organizations thrive with purpose-built and powerful software. We're looking for a motivated and results-driven Business Analyst to support our product team's goals. In this role, you'll be the driving force behind our requirements and software specification to execute on our new product strategy and deliver great software to market.

About This Role

As a member of the Product team, you will bridge the gap between our business and development teams. A resourceful and analytical thinker, you take an agile approach to gathering requirements, analyzing approaches, and creating requirements. You are proficient with building software specification and use cases for a configurable platform. You are also able to assess and negotiate the scope of any change and communicate this effectively with both business and technical teams. A solid understanding of financial and accounting concepts and CRM functionality is an asset.

Duties and Responsibilities

  • Research and analyze requirements for new and existing features
  • Document business processes and system requirements
  • Design solutions and write software specifications for new features and updates
  • Conduct gap and competitive analysis
  • Assess, negotiate, and plan scope of work in collaboration with Product team
  • Write and maintain system documentation in Jira/Confluence
  • Work with QA to design acceptance criteria and conduct user acceptance tests

Requirements

  • Minimum 5+ years of Business Analysis experience in software industry (CRM/SaaS preferred)
  • Post-secondary degree in related field
  • Familiarity with CRM based software and financial systems
  • Excellent written and verbal communication skills
  • Experience in agile development environment

Domain Knowledge & Industry Experience (Assets)

  • Membership and subscription management (dues and renewals)
  • Financial and commerce functionality such as orders, invoices, taxes, payments, and related workflows
  • General accounting principles and integration with accounting software
  • Experience with SaaS applications
  • IIBA Certification is an asset

What We Offer

We pride ourselves on modern technology and innovative products that enable our customers to thrive and achieve their goals. We empower every member of our team to strive for better solutions. We believe in open and transparent communication, being agile, and always thinking of the customer. Having a growth mindset and being open to feedback is a core value of our team.

We provide a company-paid competitive health and dental benefits package, paid time off, flexible work arrangements including remote, training opportunities, and more.

Our team enjoys:

  • Remote Work
  • Competitive salary and paid time off
  • Comprehensive medical, dental, and vision benefits plan
  • Life, disability and critical illness insurance
  • Employee Assistance Program (EAP)
  • Healthy work-life balance
  • Friendly and supportive culture built on performance and merit
  • Team and social events

Accessibility and Inclusion

As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how to help.

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Pharmaceutical Reimbursement Analyst (Remote)

Toronto, Ontario Neobridge Healthcare

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Job Description

Job Title:

Pharmaceutical Reviewer Reimbursement & Clinical Evidence (Contractor Roster)

Location:

Remote (within Canada)

Contract Term: Opportunities ongoing

About the Role

Neobridge Healthcare is seeking to expand its roster of Pharmaceutical Reviewers to support timely, evidence-based evaluations of pharmaceutical products. These reviews inform public health system decisions on funding, reimbursement, and adoption of drugs across jurisdictions.

Contractors in this role will be responsible for producing clinical review reports and draft recommendation documents. Working collaboratively with internal leads, reviewers will execute data analyses and synthesize evidence according to standardized templates and quality requirements. Projects must be completed on schedule with a high level of scientific rigour and clarity.

Key Responsibilities

  • Conduct and interpret systematic reviews and health technology assessments (HTAs) on pharmaceuticals.
  • Perform data analysis and synthesis, including narrative synthesis and meta-analysis.
  • Critically appraise clinical evidence and interpret results in the context of therapeutic value and public health impact.
  • Apply GRADE methodology in evaluating certainty and strength of evidence.
  • Develop written reports (clinical reviews, draft recommendations) aligned with organizational standards.
  • Coordinate with internal leads to manage timelines and feedback throughout the project lifecycle.

Required Qualifications

  • Demonstrated expertise in systematic reviews, meta-analysis, and HTAs.
  • Solid understanding of the principles of evidence-based medicine and clinical research study design.
  • Proficiency in quantitative data analysis and synthesis techniques.
  • Experience applying GRADE methodology in health evidence assessments.
  • Strong written communication skills, particularly in scientific and technical writing.
  • Excellent critical thinking and analytical skills.

Preferred Assets

  • Knowledge of health economics concepts and types of economic evaluations.
  • Experience reviewing and appraising qualitative health research.
  • Familiarity with statistical and meta-analysis software (e.g., Review Manager, R, SAS).
  • Understanding of Canada's healthcare system and drug policy decision-making processes at federal, provincial, and territorial levels.

Contract Details

  • Engagement Type : Contract-based standing offer. You may accept or decline individual project assignments.
  • Duration : Ongoing
  • Compensation : Hourly, Competitive compensation available based on experience and expertise.
  • Location : Remote (work must be performed within Canada).

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Junior Data Analyst - REMOTE

B3S Nova Scotia, Nova Scotia $30 - $35 hour Global Staffing

Posted 5 days ago

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Role Description

This is a part-time Junior Data Analyst role that is focused on remote work, but may also include on-site work located in Halifax, NS. Daily tasks will include analyzing and interpreting complex data sets, generating reports and visualizations to communicate insights and trends, and working closely with cross-functional teams to drive data-informed decision-making.

Qualifications

Bachelor's degree or higher in a relevant field such as Computer Science, Mathematics, Statistics, or Information Management1+ years of experience working in data analysis, reporting, and visualizationProficiency using SQL and experience with data analysis tools such as Excel and PythonWorking knowledge of data visualization tools such as Tableau or Power BIExperience working with complex data sets, including data cleaning, transformation, and analysisStrong quantitative and analytical skills, including the ability to analyze data, draw conclusions, and communicate insightsA passion for data and a desire to work in a fast-paced, collaborative environmentGood communication and problem-solving skillsExperience in a related field such as Business Intelligence, Marketing Analytics, or Operations Analytics is a plus
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Junior Data Analyst - REMOTE

M4C Ontario, Ontario Enviro Resource Management

Posted 13 days ago

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Role Description This is a part-time Junior Data Analyst role that is focused on remote work, but may also include on-site work located in Toronto, ON. Daily tasks will include analyzing and interpreting complex data sets, generating reports and visualizations to communicate insights and trends, and working closely with cross-functional teams to drive data-informed decision-making.Qualifications    Bachelor's degree or higher in a relevant field such as Computer Science, Mathematics, Statistics, or Information Management    1+ years of experience working in data analysis, reporting, and visualization    Proficiency using SQL and experience with data analysis tools such as Excel and Python    Working knowledge of data visualization tools such as Tableau or Power BI    Experience working with complex data sets, including data cleaning, transformation, and analysis    Strong quantitative and analytical skills, including the ability to analyze data, draw conclusions, and communicate insights    A passion for data and a desire to work in a fast-paced, collaborative environment    Good communication and problem-solving skills    Experience in a related field such as Business Intelligence, Marketing Analytics, or Operations Analytics is a plus
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Project Controls Cost & Schedule Analyst (Remote)

Pickering, Ontario Black & McDonald Limited

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Job Description

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Power Generation team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Project Controls Cost and Schedule Analyst will be located in Pickering and typically reports directly to the Project Controls Director. The Project Controls Cost and Schedule Analyst will be responsible for supporting the project managers with the cost & schedule performance relating to all project and outage work at Power Generation Region. Developing and maintaining weekly cost reports & schedule updates. Be proficient in cost management, Primavera P6 schedule creation and updates as well as reporting in JDE. Develop and maintain a weekly schedule of reports that are to be distributed to all management, PM as well as the client in some cases. Employees will need to work in both Black and McDonald Ltd systems as well as external OPG systems. This position requires a lot of flexibility due to the changing needs of the internal and external customers. Working with the finance department and Project Management team will be mandatory as cost control is closely linked to them within the Power Generation Region structure.

DUTIES AND RESPONSIBILITIES

  • Setup Work Breakdown Structure (WBS) for large and small projects within the regional project model.
  • Develop new EPC & non EPCC project schedules (engineering, procurement, construction, commissioning) in unification with Tier One Subcontractors.
  • Setup and maintain Oncore templates for project and outage work.
  • Reconcile labour and non-labour at a Job level to ensure accuracy of reporting.
  • Provide the Project Managers with CPI and SPI as required.
  • Support Project Managers and Project Controls Director as required.
  • Work with Finance and manage all aspects of the weekly accruals.
  • Report Monthly on projected gross margin at completion of project work, assist with divisional projections.
  • Forecasting of project work for cost overruns.
  • Use earned value to calculate CPI and forecast labour cost on all projects.
  • Project gross margin.
  • Setup and maintain Change Management in Oncore and JD Edwards systems.
  • Work with Project Management team, Planners, and Estimators in development of project plans (costs, schedule, risk, scope, and change management plans).
  • Work with Project Management team in development projects internal controls processes and procedures.
  • Track and evaluate cost and schedule trends and variances and adjust forecasts as required.
  • Manage and maintain the Change Order Log.
  • Conduct analysis and prepare progress reports on cost, and schedule.
  • Support project close-out reporting and documentation activities as required.
  • Maintain on-going project schedules by interfacing with Project Managers/Engineers & Tier One Subcontractors to secure progress information.
  • Develop and baseline resource and cost loaded project schedules and associated resource forecasts.
  • Update schedules daily and weekly based on data date mandate for each job.
  • Perform resource-levelling to ensure constant resource utilization.
  • All other duties as assigned.

COMPETENCY REQUIREMENTS

  • Communicates Effectively
  • Holds Self and Others Accountable
  • Problem-Solving and Innovation
  • Teamwork and Collaboration

EDUCATION REQUIREMENTS

  • Bachelors' Degree, Diploma, Designation or related

WORK EXPERIENCE REQUIREMENTS

  • 6 years of project controls experience on EPC projects
  • Experience on projects with medium risk and complexity
  • Experience in cost and schedule development and monitoring practices and procedures
  • Experience in relevant project controls software

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

  • Proven understanding of project management, engineering and construction processes
  • Strong interpersonal, communication, organization and analytical skills
  • Proficient in JDE and Excel
  • Proficient in Microsoft Office programs
  • Proficient in Primavera P6
  • OPG Security Clearance requirements

WORK PERKS & BENEFITS

  • Optional hybrid work model
  • Company paid health and dental benefits
  • Opportunity to participate in community and wellness initiatives
  • Team building events
  • Access to a dynamic Employee & Family Assistance Program
  • Opportunity for ongoing professional development
  • Rewards and recognition
  • Scholarship Program for employee dependents

APPLICATION PROCESS

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

#LI-KJ1

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Bilingual Application Support Analyst ( Remote-Canada)

Toronto, Ontario Divine Match Talent

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Job Description

The client is a leading provider of innovative healthcare technology solutions focused on organ transplantation and allocation. They deliver powerful, scalable platforms that support national-level transplantation networks by improving referral management, streamlining workflows, and enhancing operational efficiency for transplant centers and organ procurement organizations

Reporting to the Manager, Service Delivery, the Application Support Analyst is responsible for client-facing support for the client's products and offerings. With guidance from the Application Support Lead, you will play a crucial role as a point of escalation for high-priority and complex technical issues reported by client end users that cannot be resolved at intake or triage levels, as well as moderate troubleshooting, Knowledge Base documentation, and service-related communications.

In addition to having exceptional customer service orientation with a focus on building positive client relationships, the Application Support Analyst has a firm understanding of Service Management model and toolkit (JIRA), software development lifecycle (SLDC) at (for Production issues), project coordination in an Agile environment, to provide guidance, training, and support to team members to ensure effective problem resolution.

Fluency in both English and Quebec French is required for this role, as communication with stakeholders in both languages is essential.

Responsibilities:

  • Communicate and manage new and existing incident and service request tickets in accordance with Service Level Agreements (SLAs).
  • Respond, diagnose, and resolve issues within set SLA/SLO targets while logging all information and updates using JIRA Service Management toolset.
  • uphold ITIL and industry best practices in advanced logging, triage, scoping, and analysis to support troubleshooting and workflow replication, identifying workarounds whenever possible.
  • Acknowledge/validate and prioritize reported issues based on incident severity, impact to customer/end user experience and business operations, consulting with leadership on issue escalation and solution prioritization.
  • Promote system tools and Knowledge Base resources to support first contact resolution (FCR) and request fulfillment at Service Desk level whenever possible.
  • Provide guidance to Service Desk Analysts for escalation support as subject matter expert (SME) in coordinating with internal stakeholders and resolver teams on complex issues.
  • Manage and negotiate client expectations on issue resolution and request fulfillment, and convey technical information to non-technical stakeholders using excellent communication skills, both verbal and written.
  • Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.
  • lead connect with vendors and facilitate issue resolution wherever integrated solutions are identified.
  • Provide after-hours support (on rotation) as point of contact for major incidents.

Service Management:

  • As part of the building and supporting Service Management Team, you will participate in and assist with:
  • Developing processes for service management, including:
  • Incident management triage and resolution
  • Identifying areas for measuring and improvement
  • Working with the Manager, Service Delivery to align technical expertise with best practices, providing input on continuous improvement on existing processes where opportunities exist.
  • Adopting and promoting a client-centric philosophy in communications, employing empathy, patience, supportive language, and diplomacy.
  • Collaborating with teams and managing multiple priorities effectively in a fast-paced environment.
  • Adhering to client security, privacy, and confidentiality requirements and practices for all work performed on behalf of or for clients and related client projects.
  • Develop a thorough understanding of client needs and the client environment so as to prioritize efforts and maximize the value added to projects.
  • Maintaining a thorough understanding of products and offerings (Afflo, Peeristics, Unstackr, etc), and staying updated on industry trends and emerging technologies.

Problem Management:

  • Collaborate with cross-functional teams within (Implementation & IT Operations) to:
  • provide details gathered during Incident Management stages to capture and communicate system behaviour, root causes, fix details, and expected results.
  • solicit feedback on solutions and testing outcomes with external stakeholders.
  • support Service Manager and Application Support Lead with release planning efforts.
  • Documentation: Maintain comprehensive documentation of technical issues, incident resolutions, and best practices using Confluence (JIRA toolset). Share knowledge with the Service Desk team to facilitate continuous learning and skill development. General:
  • Maintaining an advanced understanding of products and offerings (Afflo, Peeristics, Unstackr, etc), and staying updated on industry trends and emerging technologies.
  • Contribute to establishing and continuously improving innovative and best practices in software development and support.
  • Uphold high standards for security, privacy, and confidentiality in all aspects of the role. Adhere strictly to company security, privacy, and confidentiality policies, directives and practices. If and when applicable, adhere to client security, privacy, and confidentiality requirements and practices for any and all work performed on behalf of or for clients and related client projects.
  • Adherence to strict deadlines in a demanding environment.
  • Promote positive leadership philosophy in all interactions.
  • Provide guidance to junior members of the team.

Key Qualifications

  • Bachelor's Degree in Computer Science, Engineering or in a related field (or equivalent)
  • Bilingual English and French (written and spoken) Mandatory
  • Service Desk-level administration
  • Minimum of 3 years of experience in software support and service groups to external clients
  • Experience working with 24x7 service desk operations, including incident management, change management, and release management
  • Experience with providing 1st and 2nd level technical support - via phone, email, conferencing, etc.
  • Experience with triaging incidents, investigation, troubleshooting application issues, and escalation to appropriate third-level resolver teams and third-party
  • Knowledge and usage of ITSM (ServiceNow, JIRA, BNC Remedy, or other tools) for tracking customer incidents and assists in the development and communication of solutions
  • ITIL v3/v4 Foundations Certification (or substantial knowledge of ITIL framework (Incident, Service Request, and Problem Management) and best practices.
  • Problem-solving experience in providing software support to external clients via phone/email and responding in adherence to SLAs.
  • Experience with Quality Assurance and Testing protocols, user acceptance testing (UAT) and providing end user feedback to Development


Discover how Divine Talent Match can help you find the right opportunity. Visit our website to explore more:

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