5,927 German Speaker jobs in Canada

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & Mandarin a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX. We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women , and having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies .  These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

We’re looking for a Bilingual Regional Support Technician to join our Montreal team.
In this role, you’ll be the first point of contact for technical support across goeasy’s lines of business, helping employees resolve hardware, software, and network issues efficiently and professionally. You’ll manage support tickets, coordinate site outages, and collaborate with internal teams and external vendors to ensure seamless IT operations.

What will you be doing?

• Serve as the first point of contact for technical issues for all goeasy lines of business
• Install hardware, including imaging and replacing devices.
• Manage support tickets in accordance with prescribed SLAs.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by employees
• Walk the employees through the problem-solving process
• Direct unresolved issues to the next level of support personnel or appropriate departments
• Record events and problems and their resolution in ticket logs
• Follow-up and update status and information in tickets
• Identify and suggest improvements on procedures
• Liaise with 3rd party vendors to solve technical problems where appropriate
• Coordinate the resolution of site outages
• Create internal purchasing approvals for new equipment and services.
• Communicate with internal manager, director, and C-level individuals on escalations, as required
• Provide new field users walkthroughs of the technology available to them

What experience do you have?

• Fully bilingual in English and French (spoke and written)
• 5+ years’ experience in an IT and Infrastructure capacity
• Proven experience as an IT Specialist/Help Desk or other customer support role
• Experience with Windows 10 & 11, M365, Active Directory, and ITSM ticketing systems
• Experience with SCCM and Intune is a strong asset
• Good understanding of computer systems, printers, Voice-over-IP, network, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Able to work permanently fulltime (37.5 hours/week) on-site at our Montreal, QC office
• Willingness to travel within Canada as needed

This is an on-site position requiring attendance 5 days per week on-site at our Montreal office

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

French Translation:

Embarquez pour un voyage avec l'une des entreprises canadiennes à la croissance la plus rapide - bienvenue chez goeasy ! Nous avons été honorés par des reconnaissances telles que "Waterstone Canada's Most Admired Corporate Cultures" , le 2022 "Report on Business Women Lead Here" , "Report on Business for Canada's Top Growing Companies" et TSX30 comme l'une des entreprises les plus performantes de la Bourse de Toronto. Nous avons également reçu le prix des meilleurs employeurs du Grand Toronto et avons été certifiés comme Great Place to Work®. Nous sommes à la recherche des meilleurs et des plus brillants pour rejoindre notre équipe !

Notre vision est d'offrir aux Canadiens de tous les jours une voie vers un avenir meilleur, dès aujourd'hui. En tant que l'un des principaux prêteurs à la consommation non privilégiés du Canada, nous offrons une gamme complète de produits, y compris le crédit-bail non privilégié, les prêts non garantis et garantis ainsi que le financement au point de vente par le biais d'easyhome, easyfinancial et LendCare.

Nous sommes à la recherche d’un(e) Technicien(ne) régional(e) bilingue en soutien informatique pour rejoindre notre équipe à Montréal. Dans ce rôle, vous serez le premier point de contact pour le soutien technique auprès des différentes unités d’affaires de goeasy. Vous aiderez les employés à résoudre efficacement les problèmes liés au matériel, aux logiciels et aux réseaux. Vous gérerez les billets de soutien, coordonnerez les pannes de site et collaborerez avec les équipes internes et les fournisseurs externes afin d’assurer le bon fonctionnement des opérations informatiques.

Que ferez-vous ?

• Servir de premier point de contact pour les questions techniques pour toutes les lignes d'affaires de goeasy
• Installation de matériel, y compris l'imagerie et le remplacement d'appareils
• Gérer les tickets d'assistance dans le cadre des accords de niveau de service prescrits
• Effectuer le dépannage à distance en utilisant des techniques de diagnostic et en posant des questions pertinentes
• Déterminer la meilleure solution en fonction du problème et des détails fournis par les employés.
• Accompagner les employés dans le processus de résolution des problèmes
• Diriger les problèmes non résolus vers le niveau suivant du personnel d'assistance ou vers les services appropriés.
  enregistrer les événements et les problèmes, ainsi que leur résolution, dans les journaux de tickets
• Assurer le suivi et la mise à jour de l'état et des informations des tickets
• Identifier et suggérer des améliorations aux procédures
• Assurer la liaison avec les fournisseurs tiers pour résoudre les problèmes techniques, le cas échéant.
• Coordonner la résolution des pannes de site
• Création d'approbations d'achats internes pour les nouveaux équipements et services.
• Communiquer avec les responsables internes, les directeurs et les membres de la direction en cas d'escalade, le cas échéant.
• Fournir aux nouveaux utilisateurs sur le terrain des explications sur la technologie mise à leur disposition.

Quelle est votre expérience ?

• Doit être parfaitement bilingue en anglais et en français
• Plus de 5 ans d'expérience dans le domaine des technologies de l'information et de l'infrastructure
• Expérience confirmée en tant que spécialiste informatique, service d'assistance ou autre rôle de soutien à la clientèle.
• Expérience avec Windows 10 & 11, M365, Active Directory, et les systèmes de ticketing ITSM
• Une expérience avec SCCM et Intune est un atout majeur.
• Bonne compréhension des systèmes informatiques, des imprimantes, de la voix sur IP, du réseau, des appareils mobiles et d'autres produits technologiques.
• Capacité à diagnostiquer et à résoudre des problèmes techniques de base
• Capable de travailler en permanence à temps plein (37,5 heures/semaine) dans nos bureaux de Montréal, QC
• Volonté de voyager à l'intérieur du Canada selon les besoins.

Ce poste est un poste sur place, nécessitant une présence 5 jours par semaine à notre bureau du centre-ville de Montréal !

Candidats internes: veuillez postuler en cliquant sur le lien et fournir une attestation écrite de votre gestionnaire actuel.

Qu'est-ce que vous y gagnez?

Un ensemble d'avantages et de privilèges qui vont au-delà de votre salaire de base :

• Financier
  • Plan incitatif de primes mensuelles
  • Cotisations égales au REER et au régime d'achat d'actions des employés
• Santé et mode de vie
  • Couverture étendue des soins de santé, y compris la santé mentale et les soins de santé virtuels sur demande
  • 5 jours de congé personnel, jours de bénévolat payés par l'entreprise, dimanches de congé et un congé d'anniversaire payé, en plus des jours de vacances payés
• Avantages
  • Programme d’offres pour les employés Perkopolis
  • Offres pour les employés sur le mobilier, l'électronique et les appareils ménagers
  • easyloans – les employés ont accès à des prêts à des taux d'intérêt réduits
  • Programme d'aide financière aux études
• Reconnaissance
  • Possibilité de récompenses mensuelles, trimestrielles et annuelles
  • Programmes de développement du leadership – taux de promotion interne supérieur à 70 % !

Chez goeasy, nous pensons que nous ne pouvons être les meilleurs que lorsque les gens peuvent donner le meilleur d'eux-mêmes au travail, chaque jour. Nous nous sommes engagés à cultiver et à préserver une culture de travail où nous célébrons l'inclusion et où chaque employé se sent vu et entendu, pour pouvoir réaliser son plein potentiel. En tant qu'employeur souscrivant au principe de l'égalité d'accès à l'emploi, nous nous engageons à fournir des mesures d'adaptation aux candidats qui en font la demande, à n'importe quelle étape du processus de recrutement, conformément à toutes les exigences législatives en vigueur au Canada. Veuillez nous faire savoir si vous avez besoin d'une mesure d'adaptation pendant tout aspect du processus de recrutement et nous travaillerons avec vous pour répondre à vos besoins.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Job Description

Salary:

Do you want to be part of our innovative and entrepreneurial team?

Mitacs is a national not-for-profit that helps industry and non-profit partners solve strategic challenges by leveraging Canadas world-class post-secondary talent and a global network of industry, academic, and government partnerships. Through these collaborations, Mitacs helps business and community partners succeed, improves students on-the-job skills development, and strengthens Canadas world-class innovation ecosystem. At Mitacs, we strive to develop the next generation of innovators with vital research and business skills. In partnership with domestic and international companies, governments, and academia, we support a new economy using Canadas most valuable resource its people.

To get a better understanding of Mitacs and read the complete job description, please visit our website:

Grants Support Coordinator

Position Summary

Mitacs is looking for a fully bilingual Grants Support Coordinator to provide administrative support and customer service to our various clients, both internal and external. Responsible for front-line help, this position participates in triaging and assists with application entry, in addition to daily grants support tasks, such as application eligibility reviews and processing outcome letters.

The ideal candidate must be able to communicate in a professional manner in both English and French, possess a customer-oriented focus, and have strong problem-solving skills. This position reports to the Team Lead, Grant Management within the Service Delivery Department.

KEY RESPONSIBILITIES

Customer service:

• Provide exceptional customer service by fostering a welcoming, positive, attentive, and proactive relationship with the team
  
• Use knowledge and tools available to triage and carry out assignments in the shared Grants inbox
  
• Process extension requests and other project change requests as assigned
  

Administration:

• Assist in maintaining the departments SharePoint site and metrics trackers
  
• Assist the team with the application intake and data entry, as well as other daily pre-approval tasks such as the administrative and eligibility review of applications, outcome letters, revised proposals and follow ups on incomplete applications
  
• Ensure accuracy of data captured in our systems and logging of all required documents and information
  Assist with UAT of new systems and tools
  
• Other tasks as required to support department goals
  

REQUIRED SKILLS AND EXPERIENCE

• Post-secondary education
  
• Fluent in both written and spoken French and English with highly professional communication skills. Knowledge of written and spoken English is required in this role as you will interact with colleagues, clients and stakeholders located across Canada.
  
• Technological savvy and curiosity, with an interest in learning and testing new software and applications
  
• Highly developed interpersonal skills with a passion for customer service and helping others
  
• High proficiency with the Microsoft Office suite of products (SharePoint, Word, Excel, PowerPoint, Outlook)
  
• Self-motivated, able to work independently and in a team environment, as well as balance the needs of a number of individuals
  
• Proven office management and administrative experience handling a wide range of duties
  
• Excellent time management skills and ability to multitask and prioritize work
  

Hiring Range: $47,360 - $56,240

Hiring and Salary Range Transparency

Typically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range.

The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role.

Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.

Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs:Equity, Diversity, and Inclusion - Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.

Mitacs is proud to have been named as a2024 Workplace Impact Award WinnerbyDiversiothe leading global platform for workplace inclusion. The award recognizes organizations that are making measurable, systems-level progress in embedding equity, diversity, and inclusion (EDI) across their operations, and leading change in how people experience work.

Job Description

We Offer

• Comprehensive Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

This role can be based out of the Ottawa or Montréal location.

Summary

Under the leadership of the Rental Support Manager, the Rental Support Coordinator plays a key role in upholding the administrative functions, including but not limited to managing all associated invoicing, contracts, reports and documentation for the Rental Department within the Ottawa and Montréal location.

What You’ll Do – The Role (Responsibilities)

• Gather all pick up tickets returned with all corresponding documents to generate a rental return invoice (Draft).
• Obtain all fuel receipts from fuel suppliers and match to corresponding customer’s invoice.
• Invoice inventory quantity discrepancies once confirmed with Operation Manager and Sales Rep.
• Run monthly Cycle Billing for long-term rentals.
• Communicate with the Rental Sales Department to keep all signed agreements up to date in order to have proper P.O.s from customers when processing invoices.
• Prepare invoices and obtain approval from Sales Representatives for designated territory including sending to customers electronically or by mail.
• Communicate with customers regarding invoice questions and escalating receivable/customer concerns and issues to the Rental Support Manager.
• Ensure re-rentals costs are matched with corresponding revenue and posted in correct accounting period.
• Maintaining accurate and up to date customer records.
• Other tasks and duties as assigned from time-to-time and deemed necessary and relevant to the role of Rental Support Coordinator by management.

What You Need (Requirements)

• High School diploma or equivalent required.
• Post-secondary education in finance/administration is considered an asset.
• Bilingual in French and English is required.
• Strong communication and interpersonal skills
• Excellent computer skills and proficiency in MS Office applications
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Exceptional time management skills
• Organized and detail oriented.
• In the case of a power outage or declared State of Emergency by any level of Government in your Region, be available for work.

Working Conditions

• Extended periods of sitting.
• Continued use of a computer and phone.
• Manual dexterity required to use computer and peripherals.
• Interaction with employees, management, and the public at large.
• Working in a busy office environment with frequent interruptions.

Job Description

Role Overview

The Bid Support Manager will play a strategic role in identifying, managing, and coordinating bid opportunities to support the company's growth initiatives. This individual will be responsible for actively monitoring public and private bidding platforms (e.g., MERX, Biddingo etc), managing all inbound leads (phone, web, and CRM), and serving as the central point for all RFQ and tender-related activities.

In addition to bid coordination, the role will assist in maintaining pricing data and product creation within the ERP system, collaborating closely with the Pricing, Sales, and Marketing teams to ensure alignment and efficiency across initiatives. Fluency in English and French is a requirement.

Key Responsibilities

Bid Monitoring & Qualification

• Monitor procurement sites like MERX, Biddingo, and other public/private portals for relevant RFQs, RFPs, and tenders.
• Qualify opportunities based on strategic fit and potential value.
• Maintain a centralized bid pipeline and share regular updates with leadership.

Bid Coordination & Submission

• Act as the primary coordinator across departments for each bid.
• Lead kickoff meetings, set timelines, and manage deliverables.
• Ensure bid responses are accurate, complete, and aligned with pricing strategies.

Lead Management

• Manage and qualify inbound phone leads.
• Monitor and organize web and CRM-generated leads.
• Route leads to the appropriate internal stakeholders and ensure timely follow-up.

ERP & Pricing Support

• Assist with ERP pricing updates and part number maintenance.
• Facilitate new part creation and ensure accuracy in system data (pricing, freight, MOQs, vendor policies, etc.).

Marketing Collaboration

• Partner with Marketing on bid-related campaigns and support messaging for strategic pursuits.
• Provide insight from bids and leads to help shape market positioning and outreach efforts.

Reporting & Optimization

• Generate reports on bid success rates, lead conversion, and process performance.
• Identify process improvements to enhance efficiency across bidding, lead handling, and ERP maintenance.

Qualifications

• Bilingual: French and English
• Strong organizational, communication, and multitasking skills.
• Detail-oriented, self-driven, and collaborative mindset.
• Experience in bids, tenders, or project coordination is preferred.
• Familiarity with public bid platforms (MERX, Biddingo, etc.) is preferred
• Experience with ERP and CRM systems (SAP B1 experience a plus) is preferred

About NWS

NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments.

Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market.

Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity.

To learn more about us, please visit our website at nwsnext.com -

Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law.

Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws.

Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes.

A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment.

By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.

Job Description

Salary:

Do you want to be part of our innovative and entrepreneurial team?

Mitacs is a national not-for-profit that helps industry and non-profit partners solve strategic challenges by leveraging Canadas world-class post-secondary talent and a global network of industry, academic, and government partnerships. Through these collaborations, Mitacs helps business and community partners succeed, improves students on-the-job skills development, and strengthens Canadas world-class innovation ecosystem. At Mitacs, we strive to develop the next generation of innovators with vital research and business skills. In partnership with domestic and international companies, governments, and academia, we support a new economy using Canadas most valuable resource its people.

To get a better understanding of Mitacs and read the complete job description, please visit our website:

Grants Support Coordinator

Position Summary

Mitacs is looking for a fully bilingual Grants Support Coordinator to provide administrative support and customer service to our various clients, both internal and external. Responsible for front-line help, this position participates in triaging and assists with application entry, in addition to daily grants support tasks, such as application eligibility reviews and processing outcome letters.

The ideal candidate must be able to communicate in a professional manner in both English and French, possess a customer-oriented focus, and have strong problem-solving skills. This position reports to the Team Lead, Grant Management within the Service Delivery Department.

KEY RESPONSIBILITIES

Customer service:

• Provide exceptional customer service by fostering a welcoming, positive, attentive, and proactive relationship with the team
  
• Use knowledge and tools available to triage and carry out assignments in the shared Grants inbox
  
• Process extension requests and other project change requests as assigned
  

Administration:

• Assist in maintaining the departments SharePoint site and metrics trackers
  
• Assist the team with the application intake and data entry, as well as other daily pre-approval tasks such as the administrative and eligibility review of applications, outcome letters, revised proposals and follow ups on incomplete applications
  
• Ensure accuracy of data captured in our systems and logging of all required documents and information
  
• Assist with UAT of new systems and tools
  
• Other tasks as required to support department goals
  

REQUIRED SKILLS AND EXPERIENCE

• Post-secondary education
  
• Fluent in both written and spoken French and English with highly professional communication skills. Knowledge of written and spoken English is required in this role as you will interact with colleagues, clients and stakeholders located across Canada.
  
• Technological savvy and curiosity, with an interest in learning and testing new software and applications
  
• Highly developed interpersonal skills with a passion for customer service and helping others
  
• High proficiency with the Microsoft Office suite of products (SharePoint, Word, Excel, PowerPoint, Outlook)
  
• Self-motivated, able to work independently and in a team environment, as well as balance the needs of a number of individuals
  
• Proven office management and administrative experience handling a wide range of duties
  
• Excellent time management skills and ability to multitask and prioritize work
  

Hiring Range: $47,360 - $56,240

Hiring and Salary Range Transparency

Typically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range.

The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role.

Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.

Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs:Equity, Diversity, and Inclusion - Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.

Mitacs is proud to have been named as a2024 Workplace Impact Award WinnerbyDiversiothe leading global platform for workplace inclusion. The award recognizes organizations that are making measurable, systems-level progress in embedding equity, diversity, and inclusion (EDI) across their operations, and leading change in how people experience work.

Job Description

Salary:

About Us:

CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

Position Overview:

We are seeking a highly skilled and motivated Bilingual Engagement Support Specialist to join our team. This candidate will serve as the crucial link between clients, partners, and the technical delivery team.

The ideal candidate will possess strong communication and solutioning skills, and be proficient in both French and English, written and spoken.

Position Requirements:

As anEngagementsupportspecialist, you will primarily support the executive, leadership and project management teams throughout the engagement life cycle. This support will include:

• Participating in scoping activities,
• Technical note taking and contracting (client engagements and partnership agreements)
• Act as the primary liaison between clients, partners, and the technical delivery team to ensure efficient engagement.
• Understand and analyze client needs and cybersecurity incident details to provide high-level solutions and scoping.
• Supporting the sales estimation and scoping process (including contracts and quotes)
• Identification and development of new business opportunities for partner relationships and following-up on proactive service opportunities.

You will interact with internal and external executive management, legal partners, strategic partners and internal technical teams; therefore, communication and attention to detail are of paramount importance.

You will directly contribute to breach, remediation, advisory and security awareness engagements by supporting the sales estimation and scoping process (including SoW creation) and establishing relationships with key decision stakeholders as a trusted advisor.

The role requires translating client needs into CYPFER services to be delivered by the technical teams.

While the role is not technical in nature, the understanding of the fundamental services CYPFER offers into the marketplace and how these services align to security compliance requirements and/or incident response or digital forensics is key.

You are expected to acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles. You will be responsible for deliverables to clients for the commercial engagement lifecycle as well as supporting the project management team with reporting on engagement, client and commercial data.

You are expected to be available for on-call support after hours and during the weekends.

The successful candidate will be responsible for the following:

• Build the universe of prospective partners; research and develop a deep understanding of the Digital Forensics & Incident Response (DFIR) and Post Breach Remediation (PBR) markets
• Prospect for, uncover and evaluate new partner business opportunities
• Work with Senior Management to lead the negotiation of any new contracts with partners
• Own and manage existing partner relationships including contract renewals (partnerships and retainers)
• Communicate, facilitate, and align understanding of the scope of support services and partner expectations
• Ensure consistent delivery of high-quality service & support solutions on a partner and engagement level
• Ensure consistent timely resolution of issues
• Ensure consistent professional conduct
• Establish cadence to review partner performance, develop action plans and identify emerging issues
• Establish relationships at the partner level with as many account executives as possible and provide regular communications and update in order to remain relevant.
• Participate on Scoping calls and note taking with senior management.
• Sending weekly/monthly activity reports to the reporting manager
• Assist in sales and marketing activities as needed
• Support the Project Management Office on Client/Partner/Engagement development related activities.

Job Requirements:

• Primarily remote with some presence at the Office for meetings and other events as required
• Seek guidance and direction but focus on working Independently, and with minimal supervision while delivering high quality outputs
• Remain current on information security, emerging threat trends, and services
• Develop a high degree of comfort in customer facing situations
• Strong writing and communication skills required
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided.
• Previous experience in a similar role within the cybersecurity industry or technical client incident support.
• Strong problem-solving skills and the ability to think critically under pressure.

Educational and Background Requirements:

• Bilingual (French/English) is required
• Proficiency in communication for business audiences in French and English, both written and spoken
• BA/BS degree or equivalent
• Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences
• Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Ability to work effectively across internal and external organizations
• Ability to multi-task, prioritize, and manage time effectively
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Ability to respond in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as needed

If you are a proactive and dedicated professional with a passion for cybersecurity and client engagement, we encourage you to apply for this exciting opportunity.

CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted