142 Government Agency jobs in Canada

**Introduction**
SCOPE:
Reporting to a Federal Public Sector Partner, the Associate Partner will maintain an effective business relationship with the clients in the public sector market and influence the overall success of Consulting offerings within the targeted markets. S/he will work to determine the client's needs and translate these needs into opportunities for IBM. Primary interfaces within IBM will be the integrated Canadian public sector team (industry experts, solution owners, your peers) and relevant client account teams.
The incumbent will contribute to the development and delivery of solutions to our clients. S/he will understand the challenges faced by the industry today and will be inspired by the opportunity to work in a team to help clients overcome these challenges.
This role will have specific responsibility for progressing a select number of large-scale opportunities, involving building client relationships at all levels, working with IBM teams to develop strategies and plans, and leading the execution of plans to result in opportunity capture and delivery.
RESPONSIBILITIES:
The Associate Partner will lead the creation of new business opportunities within the public sector industry in the targeted growth areas and will be accountable for success through to the end of client engagements. S/he must have extensive sales experience, a track-record of effective leadership all the way from sales to delivery of the solution. S/he must be recognized as an expert within this industry and possess deep domain expertise in one or more of public sector verticals. Experience in delivering public sector engagements as a senior leader is an asset.
The Associate Partner will be accountable for the financial success and client satisfaction of engagements under his/her direction. S/he will define criteria for the scope, risk and profitability of engagements, as well as the viability of new business opportunities. This individual will identify, qualify, assist, and manage the closing of new business. S/he will develop lasting relationships based on mutual respect with clients' decision makers. S/he will direct the development of business and market cases for new solution offerings or methods to support the penetration of new markets and deliver campaigns and go to market strategies to convert these offerings into delivered growth.
The Associate Partner will contribute to and be held accountable for the attainment of business objectives in his/her area of the practice. S/he will also support the health and development of the practice through regular communication and participation in mentoring or coaching activities. S/he must develop strong and trusted relationships with other areas of IBM and with team members to achieve quick responses to client demands.
**Your role and responsibilities**
IBM Consulting: Join a Leader. Consult with us.
In Canada, the IBM Consulting Public Sector Team delivers strategic consulting, applications and innovation services to government & healthcare clients. We are seeking an Associate Partner who will contribute significantly to the aggressive growth objectives of our Federal Government of Canada team.
**Required technical and professional expertise**
· Solid experience in the government, in particular complex services solutions
· Experience selling and delivering project-based consulting services and/or technologies, including application maintenance services and application development services
· Proven ability to story-tell/describe the effective use of digital/AI and Cloud in a Public Sector context
· An understanding of industry leading practices and tools such as mobility solutions, data & analytics, automation and modernization opportunities, cloud, digital services, industry trends and enterprise solutions
· Deep and current understanding of Canadian Public Sector delivery systems across the country
**Preferred technical and professional experience**
· At least 10 years of progressive post-graduate business experience including demonstrated experience engaging with senior executive leaders across various Industries.
· Proven ability to communicating effectively and building relationships at the executive level
· Demonstrated people management ability to lead and mentor staff of all levels
· Demonstrated business acumen including superior negotiation skills and contract/profit management
· Strong leadership skills and the ability to multi-task within a fast-paced and dynamic workplace
· Willing and able to travel as required
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
***Must live in Calgary or nearby area***
**Role Overview**
Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects.
Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability.
**Unique Job Responsibilities**
- Act as an expert across an assigned term of contracts, typically engaged in ServiceNow's largest most strategically important accounts, providing architectural guidance, technical governance, and best practices
- Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy
- Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution
- Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform
- Provide a point of view to the ServiceNow product strategy team to steer the product roadmap
**Platform Architect Specifics**
- This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption
- Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform
- Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success
- Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions
**Job Description**
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from thousands of customer engagements.
The Customer Outcomes **Principal Platform Architect** is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
Responsibilities:
+ Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
+ Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
+ Provide a variety of knowledge across multiple workflows
+ Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
+ Translate goals to outcomes into a customer roadmap
+ Translate business information and technical requirements into an architectural blueprint to achieve complex goals
+ Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
+ Manage technical governance, and a delivery operating model and governance
+ Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
+ Support the sales effort by scoping and estimating the engagement and change orders
+ Be an active contributor of leading practices and expertise related to the ServiceNow platform
+ Maintain skills / certifications on relevant technologies and workflows
+ Support the professional development of others through mentoring
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
+ 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
+ **Minimum 2 years of ServiceNow Platform experience is required**
+ **Canadian citizenship or permanent residency status and reside in Calgary, Canada or nearby area**
+ Management consulting experience
+ Ability to travel up to 25%
+ Creativity with comfort running programs independently within a fast-paced environment
+ Success driving complex issues through analysis and resolution
+ Ability to relay complex information to diverse set of audiences, both technical and non-technical
+ ServiceNow certifications in aligned workflow
+ Industry domain expertise in Financial Services or Public Sector preferred
+ Large program experience leading architecture and design
+ Enterprise architecture experience
+ Cloud application technology experience
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Solutions Sales Executive- Public Sector**
The Solutions Sales Executive, Public Sector (SSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. This position will work with a small team of seasoned Sales Professionals focused solely on the Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Public Sector and Enterprise Sales.
The SSE-PS acts as a client executive focused on a specific vertical market in the Provincial realm. The SSE-PS understand the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSE-PS.
**Duties and Responsibilities:**
+ Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Provincial Government portfolio
+ Build account plans and strategies for each target account
+ Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
+ Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
+ Develop and deliver customized sales presentations and product demonstrations
+ Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services
+ Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
+ Build strong relationships with key executive stakeholders within the Provincial Government to facilitate account retention and expansion
+ Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
+ Other duties as assigned by Manager
**Qualifications:**
**Minimum**
+ College or university degree, (preferably business) or equivalent experience in a related field.
+ Experience Selling in the Public Sector, preferably in the Provincial Government
+ Experience managing and closing complex enterprise - scale sales cycles
+ Demonstrated ability to over-achieve quotas in past positions
+ Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
+ Demonstrated ability to effectively work on a specialized team environment
**Preferred**
+ Established contacts and relationships in the Provincial Government.
+ Proficient computer application skills, including Salesforce.com, O365
+ Demonstrates a knowledge of the Provincial Government marketplace including the structure, procurement vehicles, and policies
**Skills:**
+ Excellent verbal and written communication skills - includes excellent reporting and forecasting skills.
+ Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
+ Strong selling skills, with exceptional analytical, organizational, and communication abilities
+ Ability to work within a team-oriented environment
+ Attention to detail
+ Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
+ Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
+ Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
+ Excellent influencing and negotiation skills, coupled with tact and diplomacy
+ Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
+ Ability to remain updated on current technology and trends in the public sector marketplace
+ Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
+ Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
**Other:**
+ Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
+ This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
+ Occasional travel is expected.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

**Solutions Sales Executive- Public Sector**
The Solutions Sales Executive, Public Sector (SSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. This position will work with a small team of seasoned Sales Professionals focused solely on the Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Public Sector and Enterprise Sales.
The SSE-PS acts as a client executive focused on a specific vertical market in the Provincial realm. The SSE-PS understand the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSE-PS.
**Duties and Responsibilities:**
+ Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Provincial Government portfolio
+ Build account plans and strategies for each target account
+ Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
+ Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
+ Develop and deliver customized sales presentations and product demonstrations
+ Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services
+ Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
+ Build strong relationships with key executive stakeholders within the Provincial Government to facilitate account retention and expansion
+ Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
+ Other duties as assigned by Manager
**Qualifications:**
**Minimum**
+ College or university degree, (preferably business) or equivalent experience in a related field.
+ Experience Selling in the Public Sector, preferably in the Provincial Government
+ Experience managing and closing complex enterprise - scale sales cycles
+ Demonstrated ability to over-achieve quotas in past positions
+ Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
+ Demonstrated ability to effectively work on a specialized team environment
**Preferred**
+ Established contacts and relationships in the Provincial Government.
+ Proficient computer application skills, including Salesforce.com, O365
+ Demonstrates a knowledge of the Provincial Government marketplace including the structure, procurement vehicles, and policies
**Skills:**
+ Excellent verbal and written communication skills - includes excellent reporting and forecasting skills.
+ Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
+ Strong selling skills, with exceptional analytical, organizational, and communication abilities
+ Ability to work within a team-oriented environment
+ Attention to detail
+ Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
+ Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
+ Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
+ Excellent influencing and negotiation skills, coupled with tact and diplomacy
+ Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
+ Ability to remain updated on current technology and trends in the public sector marketplace
+ Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
+ Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
**Other:**
+ Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
+ This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
+ Occasional travel is expected.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Overview
Are you passionate about driving cloud transformation in the public sector? Join our dynamic team as a Cloud & AI Solution Specialist, where you will play a pivotal role in accelerating Microsoft Azure adoption in the province of Alberta. You will collaborate with a high-performing team of Solution Engineers and cross-functional stakeholders to deliver impactful cloud solutions that address complex customer needs.
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our public sector sales organization, working with our most important customers in Alberta. A core competency of the role is to advance the engagement process to achieve/exceed quarterly Azure consumption targets across Infrastructure, Data, and AI platforms in your assigned account(s). You possess executive presence, you are able to engage with decision makers to drive AI transformation, and have an insatiable interest for learning how Azure cloud services can deliver digital transformation. You will lead a virtual team of sales, technical, and services resources to help customers realize transformation through cloud computing. You will identify projects, build a compelling business case, and drive the consumption project to production. You will build and maintain relationships with customers, influence long-term strategic direction and act as a trusted advisor driving engagement at the CXO/Deputy Minister level with business and technology decision makers. You will help customers evaluate their cloud strategy, determine approaches to application and data migration and modernization, and recommend solutions that meet their requirements. You will remove roadblocks to deployment and drive customer satisfaction.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Sales Execution**
+ Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership.
+ Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Leads conversations with strategic/high-potential customers along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process to determine the quality of the opportunity and whether to proceed and educate the customers on how to best address their needs.
**Scaling and Collaboration**
+ Leads the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to Enterprise Partner Solutions (EPS) on developing partner strategies and connects the partner ecosystems to scale business results.
+ Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
**Technical Knowledge**
+ Requires a 200 level technical knowledge and has completed or is pursuing completion of Azure 900 level certifications
**Sales Excellence**
+ Builds and transforms new markets by leveraging technical and industry knowledge, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
**Qualifications**
**Required/Minimum Qualifications**
+ 7+ years technology-related sales or account management experience
+ OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.
+ Knowledge of Cloud & AI
**Additional or Preferred Qualifications**
+ 9+ years technology-related sales or account management experience
+ OR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
+ o OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience.
+ 6+ years solution or services sales experience.
Solution Area Specialists IC5 - The typical base pay range for this role across Canada is CAD $142,800 - CAD $214,900 per year.
Find additional pay information here:
will accept applications for the role until October 8, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
**What you get to do in this role:**
+ Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
+ Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
+ Be a trusted advisor to your Public Sector customers by understanding their business and advising how we can help them deliver effective, intuitive solutions at scale with AI-powered industry solutions for healthcare, government and education.
+ Identify the right specialist/ support resources to bring into a deal, at the right time
**To be successful in this role you have:**
+ **Experience selling into the Public Sector required.**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 10+ years of sales experience within software OR solutions sales organization
+ Experience establishing trusted relationships with current and prospective clients and other teams
+ Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
+ Experience achieving sales targets
+ The ability to think strategically and tactically leveraging a broad business platform combined with a hunger and curiosity for technology and transformation.
+ Experience promoting a customer success focus in a "win as a team" environment
+ Willingness to travel up to 50%
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
***Must live in Calgary or nearby area***
**Role Overview**
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the **Principal Customer Success Executive** (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer's industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer's platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
**Job Responsibilities**
+ Lead high-complexity transformations in our largest and most strategic customers, ensuring all ServiceNow Customer Excellence roles align and deliver in accordance with governance frameworks, customer objectives, and organizational priorities; ultimately chaperoning Impact value management and demonstrating strategic oversight
+ Proactively identify professional services pipeline opportunities through product capabilities road mapping, value blueprints and adoption analysis, providing pre-sales support for funnel opportunities as requested
+ Partner with Impact team members (e.g., Customer Success Managers) leveraging the joint visibility of customer insights to create executive-ready narratives
+ Work with senior executives to shape and influence customer organizational strategy by identifying emerging trends, refining best practices, and aligning delivery approaches with evolving market demands, and providing industry-specific thought leadership
+ Drive operational consistency and excellence by standardizing delivery methodologies and ensuring adherence to governance and quality standards, interfacing with Delivery as required
+ Establish relationships with ServiceNow leaders, advocating for product evolution based on customer insights, and mentoring other Customer Success resources on transformation best practices
+ Identify areas of risk and take steps to prevent customer or revenue churn
+ Work closely with Sales Teams to define and execute product adoption and customer retention plans
+ Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and ensure adherence
+ Help the customer identify incidents where contractual SLAs were missed and take necessary action
+ Improve overall customer satisfaction, as well as the satisfaction of their internal customers
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ **Canadian citizenship or permanent residency status and reside in Calgary, Canada**
+ Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment
+ PMP preferred; project management experience required
+ Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred
+ Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: - IT Strategy and Planning - IT Operations and Management - Human Resources - Security Operations - Customer Service Management - IT Processes - IT Governance - IT Portfolio, Program and Project Management - IT Project Delivery (SDLC)
+ Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.
As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.
This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.
Contribute to Profitable Growth:
+ Drive significant financial outcomes through signings and revenue targets
+ Ensure sustained growth and profitability, managing margin expectations and backlog growth
+ Support the identification, pursuit and conversion of a pipeline of business development opportunities
+ Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk
Client Engagement:
+ Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
+ Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement
+ Demonstrate credibility and experience to advise and deliver on complex consulting engagement
+ Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references
Operational Excellence:
+ Achieve individual and team utilization targets
+ Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction
+ Leadership, Management, People
+ Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed
Strategic Contribution:
+ Utilize industry and technology expertise to shape and drive the company's strategic initiatives.
+ Align with Kyndryl's strategic vision and contribute to its execution.
+ Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.
+ Proactively develop thought leadership and intellectual capital
We are seeking candidates with deep industry expertise in the following area of focus
+ Public Sector (Federal)
**Your Future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 10+ years of experience in management consulting
+ Extensive experience in client engagement and relationship management at the CXO level
+ Demonstrable ability to build and commercialize relationships with senior executives
+ Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
+ Effective financial acumen with experience in driving revenue growth and managing margins
+ Experience of managing or supporting high-value business development activities with senior stakeholders
+ Deep understanding of industry trends and technology
+ Sound personal brand and presence in the industry
+ Demonstrated ability to innovate and drive change
_This position requires the employee to work on a regular basis with Kyndryl stakeholders located in Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French._
#LI-DNI
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.