3,950 Guest Experience jobs in Canada

**Manager of Guest Experience at St. Louis Bar & Grill**

**Location:***1 Promenade Circle, Thornhill ON L4J 4P8 (Promenade Mall)***

We are looking to hire a dynamic and outgoing leader that is capable of executing on our St. Louis Extraordinary Hospitality to our guests and team members, creating the ultimate guest experience!



**About St. Louis Bar & Grill:**

Since opening our first location in 1992, St. Louis Bar & Grill has been dedicated to creating Devilishly Good times for Canadians. Our journey began with a simple mission: to serve up exceptional wings with the service excellence that Canadians deserve. Fast forward to today, with 80 locations across the country, we’ve kept our commitment of creating a Devilishly Good atmosphere with our famous wings, ribs and Garlic Dill sauce and are on a mission to create a world where everyone is a regular!



**What You’ll Do:**

As Manager of Guest Experience at this location, you will need a thorough knowledge of all aspects of restaurant operations including Human Resource Management, Financial Reporting and Interpretation, BOH Operations, FOH Management, and Local Store Marketing. Most importantly, we are looking for a team leader who truly has a Guest First! attitude and is able to coach and develop that attitude with our teammates.



**What You Bring:**

- 3+ years management experience in a high-volume & fast paced full-service restaurant.
- Passion & energy for hospitality to host your team, guests and everyone else you encounter!
- Strong communication skills and the ability to build respectful working relationships with a diverse Team.
- A love for training and developing skills in others.
- Skills in event & party planning with the ability to create & execute sales building activities within our Guest focused atmosphere.
- Experience in ordering and inventory control.
- Ability to build and manage scheduling, performance reviews, Team building exercises, all while elevating service.
- Proven experience in a leadership role.
- An attitude that exudes enjoyment within an active atmosphere.
- Experience with Local Store Marketing.
- Working knowledge of human resources principles and some financial literacy.
- Strong communications skills and ability to build strong working relations with a diverse work force.



**In This Role, You Will:**

- Set & train the example for Extraordinary Hospitality!
- Be accountable to ensure that all staff are on time and in the correct uniform.
- Lead meaningful pre-shift meetings clearly and enthusiastically covering all applicable topics to set the tone for each shift and raise the level of performance.
- Have the responsibility for technical execution of all elements of the service experience, serving delicious looking food delivered in a timely manner with an exceptional Guest First! experience.
- Manage the cost of labour and be aware of the Optimal Labour range for their location.
- Greet guests and table touches to ensure that we have exceeded guest expectations at every interaction.
- Lead in the cleanliness of all areas of the restaurant, posting cleaning schedules and confirmation of completed work.
- Drive excitement and sales for any LTO or other promotions that are running at the time.
- Be accountable for all day-to-day functions of the POS along with normal processes that arise such as discounts and voids (and know when to use each appropriately).
- Manage All Guest First! Feedback received in the moment along with any feedback that requires follow-up.
- Support all national promotions and ensure execution in a timely manner, including posting of relevant printed materials and engagement of the team.
- Accurately count inventory per the standard procedure.



St. Louis Bar & Grill strongly believes in an inclusive culture and having diverse colleagues. We are an equal opportunity employer and should you require an accommodation at any point in our recruitment process, or need this job posting in an alternative format, please let us know.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.

Job Description

Job Description

Toronto's first and only Social Beauty Club (and award winning spa) is seeking experienced Host/Hostess to join our CONCIERGE FRONT OF HOUSE TEAM immediately. 

Guest Experience Host / Beauty Bartender

Overview:
More than a receptionist, you're the first impression. A concierge, vibe curator, and social anchor all in one.

Your Vibe:

• Greet and check in guests with warmth and efficiency

• Serve signature cocktails and café beverages (training provided)

• Manage scheduling and guest flow like a pro

• Set the tone: calm, cool, and glam

Skills You Bring:

• Experience in hospitality, front desk, or luxury retail

• Potential experience in phone relations for coverage on our phone in desk from time to time

• POS and booking software skills (like Boulevard, Booker, Zenoti or Mindbody) - not a requirement

• Organized, charismatic, and stylish

Role Description

The Host / Hostess (also known as the Concierge) at Majesty’s Pleasure participates in all front of house activities including but not limited to welcoming guests, confirming appointment details and checking guests in and out. The Host / Hostess rotate through 3 different positions in the salon / spa depending on the shift, including Front Desk Host, Bar Service and Floor Server. These positions may include taking drink and snack orders, pouring wine / champagne, making cocktails and serving as well as checking in on guests on the floor in service in the spa / salon. Our host position often leads to growth within the company including floor leads, shift leads and junior management positions.

Duties:
- Greet guests in a friendly and professional manner
- Seat guests and manage the seating chart
- Assist with reservations and walk-in guests
- Provide menus and relay information about services, products and cafe / salon offerings
- Take guests' coats and belongings
- Manage waitlists during peak hours
- Assist in maintaining cleanliness in the host area
- Collaborate with servers and bar staff to ensure smooth operation

Duties may also include:

- Hosting large groups

- Hosting private events

- Hosting VIP and Influencer clients

- Selling retail including beauty products, lifestyle products and memberships

DID WE MENTION, ALL CONCIERGE RECEIVE COMPLIMENTARY MANICURES TO SHOW OFF OUR GREAT WORK!

Company Description

Majesty’s Pleasure is unlike any other workplace in the beauty or hospitality space. We’re North America’s first Social Beauty Club — a hybrid of luxury spa services and vibrant social experiences, all in beautifully designed spaces that feel like a boutique hotel and cocktail bar combined. But what really sets us apart is our culture: we believe work should be as joyful and elevated as the experience we offer our guests. That means strong team support, creative freedom, and real growth opportunities. Whether you're a nail artist, host, or esthetician, you're not just doing a service — you’re part of a movement redefining modern self-care.

Company Description

Majesty’s Pleasure is unlike any other workplace in the beauty or hospitality space. We’re North America’s first Social Beauty Club — a hybrid of luxury spa services and vibrant social experiences, all in beautifully designed spaces that feel like a boutique hotel and cocktail bar combined. But what really sets us apart is our culture: we believe work should be as joyful and elevated as the experience we offer our guests. That means strong team support, creative freedom, and real growth opportunities. Whether you're a nail artist, host, or esthetician, you're not just doing a service — you’re part of a movement redefining modern self-care.

Job Description

Job Description

Swiss Chalet is hiring a Guest Experience Manager for our 684 Ontario St, Stratford, ON N5A 3J7, location!

Since our doors first opened in 1954, families have been coming back to Swiss Chalet generation after generation. And that’s certainly not stopping now.

We are looking for individuals that are passionate about hospitality, food, training and are people focused. This candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA. If this sounds like you, drop us line to chat.

At Swiss Chalet we deliver delicious “home-made” food, made fresh in-house just for you. Our atmosphere is warm, welcoming and feels just like home!

At Swiss Chalet, we work as a team and help each other succeed. Our teammates work together to deliver the Perfect Guest Experience each and every time because at Swiss Chalet “Every Guest Leaves Happy!"

We are looking for individuals that are passionate about food, hospitality, and are guest focused!

What you will do in this role:

• Be responsible for timely progress through the Restaurant Leader Certification Program, taking on additional responsibilities as learning and skill enhancements happen.
• Conduct day-to-day leadership and management of the restaurant, as directed by the Regional Manager.
• Be accountable for financials and key Performance indicators (KPIs)
• Effectively run both dining room and kitchen operations and lead all shifts to Brand standard.
• Support the Brand in all aspects of operating a "Benchmark Restaurant”, creating a perfect guest experience every time, while focusing on continuous associate development.

What we are looking for:

• Minimum 2 years experience in a leadership role in the Hospitality Industry.
• Bonus points for Degree or Diploma in Hospitality or Business Management and/or proven personal commitment to professional development.
• Superior business acumen, including an understanding of budgets and operating costs.
• Ability to attract and retain excellent performers and successfully develop high-performing leaders and teammates.
• Excellent communication and organizational skills
• Proven entrepreneurial spirit through having a presence "on the floor" and in the community.
• Demonstrates drive by raising the stakes with your associates, your operation and yourself by making proactive decisions and creating a vision for growth.
• Demonstrates focus through setting priorities and working fast while staying agile and adaptable at all times.
• Ability to work days, evenings, weekends and holidays in a busy fast-paced environment.

What’s in it for you:

• 20% employee discount dining card valid at all Recipe brands
• Flexible scheduling
• A chance to be part of a close-knit team
• Competitive wages
• Growth and development opportunities within the restaurant
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurants

If you are interested in this fantastic opportunity, please apply!

Please note, some opportunities may exist with our franchise partners, which are independently owned and operated.

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact

Job Description

Job Description

Hospitality-first role with cross-functional projects in Finance, IT, or Marketing your pathway to grow within three distinct business units.

Join Us at Carey Theological College A Place of Renewal, Rigor, and Conviction

Situated on the beautiful UBC campus in Vancouver, where Carey has served students and churches for over six decades, Carey Theological College is undergoing an ambitious transformation. This is not a traditional institutional postingit's a call to help rebuild something that matters. Carey is repositioning itself with the boldness of a startup, but the foundation of a historic, conservative evangelical tradition. We are re-establishing our identity around theological clarity, classical formation, and the unchanging truths of Scripture.

We are looking for those who are battle-testedboth spiritually and professionally. People who will not drift, who lead with conviction, and who are energized by the hard, often unseen work of rebuilding systems, culture, and mission. This is a role for builders, not maintainers. For those who want to leave behind institutional drift and help shape a place where truth matters.

About the Role

This is not a traditional front desk position it's a unique entry point into the organization with a clear pathway to grow. All Guest Experience & Operations Coordinators begin with hospitality as their foundation , welcoming guests and residents, ensuring a seamless front desk experience, and supporting day-to-day operations across our three business units: the College, the Residences, and the Carey Centre.

From there, you will take on special projects and assignments in a specialization track aligned with your skills and interests. Whether assisting with bookkeeping and reconciliations (Finance Track ), providing network and systems support (IT & Systems Track ), or contributing to marketing and communications initiatives (Marketing & Advancement Track ), you'll gain valuable cross-department experience while building a broad base of skills.

This role is ideal for a recent university graduate with some work experience who thrives in a guest-facing environment, enjoys variety, and is eager to learn from experienced managers while supporting multiple areas of the organization.

Key Responsibilities Guest & Student Services (Core Hospitality)

• Warmly welcome and assist hotel guests, residents, and visitors during check-in/check-out.
  
• Issue keys (Goki), parking permits, and meal tickets (Square) as needed.
  
• Respond to inquiries via phone, email (Freshdesk), or in person.
  
• Support student move-in/move-out logistics in collaboration with residence staff.
  
• Track and distribute mail and packages for students and residents.
  

Administrative & Hub Coordination

• Maintain reservation and occupancy tracking through MEWS (property management system).
  
• Process and reconcile payments through Square, Populi, and other digital tools.
  
• Keep accurate records of check-ins, check-outs, and payment status.
  
• Coordinate with housekeeping and facilities to address requests or maintenance issues.
  
• Update signage and ensure communal spaces remain guest-ready.

Systems & Process Support

• Operate and support digital systems including:
  
  • MEWS guest and residence bookings.
    
  • Goki digital key access.
    
  • Square front desk payments and meal tickets.
    
  • Populi student financial transactions.
    
  • Freshdesk help ticket management and communication.
    
• Monitor and triage incoming help requests to internal teams.
  

Specialization Tracks (Project-Based)

In addition to hospitality responsibilities, each Coordinator will support a manager in one of three areas:

1. Finance Track bookkeeping, reconciliations, and expense tracking.
   
2. IT & Systems Track network troubleshooting, access management, and help desk support.
   
3. Marketing & Advancement Track content creation, communications, and event promotion.
   

Spiritual & Missional Alignment

• A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition.
  
• Demonstrated love for the Church and a calling to serve in a Christ-centered, discipleship-focused institution.
• Resonance with Carey's mission and desire to contribute to a culture of formation, faithfulness, and theological clarity.

Performance, Learning & Continuous Improvement

• Deliver exceptional service to guests, students, and colleagues with professionalism and grace.
  
• Receive coaching, learn new tools, and contribute to process improvement.
• Identify inefficiencies and propose solutions to improve workflows.

Education & Experience

• Bachelor's degree required; ideally in business, communications, hospitality management, IT, or a related field.
  
• 13 years of work experience in hospitality, customer service, administration, or a related professional environment.
  
• Experience with digital platforms and online tools (e.g., MEWS, Square, Populi) is an asset.
  
• Strong written and verbal communication skills; able to interact confidently with diverse stakeholders.
  
• Proven ability to learn quickly, manage multiple priorities, and adapt to changing needs.
  

Hours

• Full-Time (37.5 hrs/week) and Part-Time options available.
  
• Shifts may include mornings, evenings, or weekends based on operational needs.

Job Description

Job Description

MAKE YOUR IMPACT

Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics). 

In addition to our 5 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. 

Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! 

 

GUEST EXPERIENCE TEAM LEAD

As a Guest Experience Team Lead (GETL) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guests journey and create a sense of community while taking orders,  serving or siding. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. You are an integral team member as you prepare a variety of beverages to high standards and with a quick turn around. 

As an Impact Kitchen GETL you are an expert in your niche and are the teams go-to resource when it comes to all things guest experience. You are a trainer and facilitate coaching and knowledge transfer instinctually. You aim to see your team succeed and support management with the successful operation of the business. This role has keys to our restaurant and leads by example with every action. The natural progression from this role is to Restaurant Assistant Manager. 

COMPENSATION 

Guest Experience Team Members earn $20.00/hour, participate in a tip-pooling program, receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle. 

 

TEAM & DEPARTMENT

Guest Experience Team Leaders make an impact everyday through leading our front-of-house operations and coaching and training our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the  Assistant Manager and General Manager of each Restaurant.  

The first entry point into our leadership pipeline, the Guest Experience Team Lead is the perfect knowledge incubator and team coach. Those that excel in their capacity at a GETL have the opportunity to succeed to an Assistant Manager role where they build on their ability to train and develop top talent for the organization while also learning more about running a successful restaurant.  

CORE RESPONSIBILITIES 

• Leading and training the Guest Experience Team.
• Ensuring a best-in-class experience for new hires on their first day and during training. 
• Ensuring all beverages are prepared in a timely manner according to menu and customer specifications.  Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.
• Able to execute and train on all Front of House positions in order to support a smooth service
• Dialing espresso grinders daily and continually monitoring espresso quality
• Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar
• Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.
• Conduct above and beyond training for relevant team members, ensuring a top-tier experience.
• Supporting other restaurant tasks and teammates as required

SKILLS

• Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
• Interest in coaching and developing others
• Ability to execute and thrive in a fast-paced environment 
• Exceptional time management and organizational skills with the ability to multitask when required
• Be able to work in a standing position for extended periods of time
• Availability to work days, evenings, and weekends as business requires
• A commitment of at least 5 days per week and 30-40 hours per week is required.
• General understanding of food safety and public health practices
• 1 - 5 years of team leadership experience. 
• Preferred but not required: Food Handlers Certification
• Preferred but not required: 1 year Barista experience

This job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible.

INCLUSIVITY AT IMPACT 

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.
 

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate. 

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Job Description

Job Description

MAKE YOUR IMPACT

Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics). 

In addition to our 5 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships. 

Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! 

 

GUEST EXPERIENCE TEAM MEMBER

As a Guest Experience Team Member (GETM) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guests journey. You create a sense of community while taking orders,  serving or siding. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. You are the first point of contact in our guest’s journey and are passionate to prepare a variety of beverages (coffee, tea, smoothies)  to high standards and with a quick turn around. 

 

COMPENSATION 

Guest Experience Team Members earn $18.00/hour, participate in a tip-pooling program, receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle. 

 

TEAM & DEPARTMENT

Guest Experience Team Members make an impact everyday through our front-of-house operations and make up a large portion of our total team population. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization while being the main point of contact for our guests. The Guest Experience Team Member reports to Guest Experience Management including the Assistant Manager and General Manager of each Restaurant.  

One of the initial entry points for our restaurant teams, the Guest Experience Team Member is the perfect knowledge incubator. Those that excel in their capacity as a GETM have the opportunity to succeed to a Guest Experience Team Lead role where they train and develop top talent for the organization, and then on to restaurant management. 

CORE RESPONSIBILITIES 

• Providing best-in-class hospitality to Impact Kitchen guests, vendors and delivery partners. 
• Performing serving duties including serving and siding dishes, beverages and alike. 
• Preparing and providing take out orders to guests and delivery partners. 
• Making an impact at point of sale including taking orders and serving as an Impact Kitchen subject matter experts regarding menu and process. 
• Preparing beverages in a timely manner according to menu and customer specifications.  Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.
• Able to execute all Front of House positions in order to support a smooth service
• Dialing espresso grinders daily and continually monitoring espresso quality
• Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar
• Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.
• Conduct above and beyond training for relevant team members, ensuring a top-tier experience.
• Supporting other restaurant tasks and teammates as required

 

SKILLS

• Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
• Ability to execute and thrive in a quick paced hospitality environment 
• Exceptional time management and organizational skills with the ability to multitask when required
• Be able to work in a standing position for extended periods of time
• Availability to work days, evenings, and weekends as business requires
• General understanding of food safety and public health practices
• Preferred but not required: Food Handlers Certification
• Preferred but not required: 1 year Barista experience

This job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible.

INCLUSIVITY AT IMPACT  

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate. 

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Job Description

Job Description

Salary: $22.00 - $24.00 per hour

About Us

Wentworth Hospitality Group (Amacons hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Ourboutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

Position Responsibilities

• Reporting to the Director, Guest Operations, the Experience Assistant plays a key supporting role within our Guest Experience Team. This position will:
  • Engage hospitality at all times, acknowledge everyone within your immediate proximity and exchange hospitable eye contact at all times
  • Represent the Loden at all times - ensure your personal presentation, uniform, and body posture reflect our luxury brand
  • Work in a consistent "Safe Work Practice" manner at all times
  • Ensure that communication with fellow colleagues is professional at all times
• Be courteous and professional verbal communication
• Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is current
• Provide support and assistance as requested or required by the Front Office Manager
• Work also as Brand Ambassador for the Hotel and the Company
• Welcome our guests during the arrival process, collect & confirm pertinent guest information and ensure our reality meets their expectation
• Make a lasting impression on departure, settle final accounts, offer your personal assistance on future reservations and take immediate ownership of any concerns
• Go the extra mile, respond to guest inquiries with ease & finesse, and perform in an intuitive manner that stirs the guest's soul
• Provide courteous and efficient telephone service and personal care at the level expected at 5 diamond/star hotels
• Field reservations inquiries from perspective guests via all available communication channels, provide suitable guestroom options that complement their needs and wants, ensure the ability to secure the final booking
• Ensure inter-departmental communication and cooperation in the interest of continued guest satisfaction
• Flexible with working hours as your responsibilities when scheduled may include a night audit support when required
• Self motivator, well organized, and flexible to the ever-changing needs of our hospitality industry

Skills & Qualifications

• Have previous service excellence in a guest services and/or reservations-related capacity within a luxury hotel environment as this would be a weighted asset
• Are highly knowledgeable on all that Vancouver & the surrounding areas have to offer
• Have the ability to converse in a minimum of two languages will be an asset
• Radiate high energy and demonstrate a knack for building awe-inspiring rapport with their audience
• Possess an eye for the smallest detail and maintain a keen sense of urgency throughout the performance
• Exhibit award-winning organizational abilities & show a natural skill for multi-tasking & prioritizing
• Are "take charge" & creative decision-makers who can maintain control of the overall scene and keep the performance moving at all times
• Are up-to-speed on all the latest technological wonders and highly computer-savvy
• Maintain a flexible performance schedule to accommodate operational needs of a 24/7 hotel environment
• Must have a valid driver's license

Please apply through theloden.ca via the link provided:

Job Description

Job Description

Salary: $19/hr + bonus

UNLIMITED POSSIBILITIES AHEAD.

Position : Guest Experience Specialist (Sales Admin)

Status : Full-Time

Dealership: OpenRoad Lexus Richmond
Department: Sales

We believe in doing good for our customers and for ourselves. Whether its launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canadas Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means Youll Enjoy:

• Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and External, Training & Development opportunities for skill development and growth
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
• Recognition and Engagement Events!
  

ROLE & RESPONSIBILITIES:

• Handles customer escalations and goodwill case submissions
• Manages Google reviews
• Manages CSI scores for the store
• Facilitates customer delivery experience
• Manages customer profiles
• Ensures top notch standard for customer service at Lexus Richmond
• Event planning
• Assist brand manager with social media
• Responsibl for team engagement
• Health and safety committee. Fire drills
• Property management
• Lexus corporate identify (CI) and maintenance initiatives (MI)
• Stucturing and implementing internal SOPs
• Trison troubleshooting
• Liaison for janitorial and security services
• Cash sheet
• Keyper system

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
The ability to work effectively with all levels of the organization.
Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
Ability to make sound decisions in a manner consistent with the essential job functions.
Previous Reynolds & Reynolds experience
A valid British Columbia Drivers License with a good driving record.

Internal Candidates MUST apply by filling out theInternal Endorsement Formon the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

Job Description

Job Description

Upscale Private Venue – High-End Clientele – Flexible Hours

We are currently seeking polished, outgoing, and confident individuals to join our exclusive team as VIP Hosts in a private, appointment-only lounge setting. This role focuses on one-on-one guest interaction, hospitality, and personalized attention in a luxurious, discreet environment.

What You'll Do: Greet and host VIP guests in private suites

Provide personalized service tailored to client needs

Ensure a warm, upscale, and relaxed atmosphere

Maintain a polished, professional appearance at all times

What We Offer: High earnings potential (cash daily)

Flexible scheduling (day & night shifts available)

Private, secure location Professional and respectful management Loyal, pre-screened clientele

You Are: 18+ with a confident, outgoing personality

Reliable, discreet, and drama-free

Comfortable in upscale social environments

Able to make guests feel special and at ease

Previous bottle service, modeling, or hospitality experience is a plus but not required. We are willing to train the right person who brings a strong presence and a client-focused mindset.

TO APPLY: Please reply with your name, a brief introduction and availability. All inquiries will be kept confidential.