Technical Services Specialist
Toronto, Ontario
Zurich NA
Posted 27 days ago
Job Viewed
Job Description
Technical Services Specialist
**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in underwriting support and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Technical Services Specialist in our Toronto office to provide support to underwriters, underwriting assistants, and raters in areas requiring specialized skills or knowledge in the processing of all transactions, including new submissions, renewals, endorsements, and cancellations, and deliver excellent customer service.
Reporting to the Operation Manager, you will enter or retrieve policy information, input routine and non-routine entries and transactions, access various systems to compile information and reports, electronically process insurance submissions, distribute mail and work, perform calculations and standardized computations, file and index documents, operate office equipment, review and process policy changes, research and correct system errors, and carry out more complex regulatory reporting. You will also support internal clients by providing procedural advice, creating reports, and participating in the performance management cycle.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
+ Enter or retrieve policy information and input routine and non-routine entries and transactions.
+ Access various systems to input data and compile information and reports for internal customers.
+ Electronically process insurance submissions, using internal computer systems.
+ Distribute mail and work.
+ Perform simple calculations and standardized computations.
+ Electronically file and index documents.
+ Operate office equipment, such as scanners, and perform related tasks such as document indexing.
+ Review and process policy changes and make correction entries to policies.
+ Research and correct routine, or more complex, system errors.
+ Type and/or process a variety of filings, forms, and letters, to comply with legal requirements.
+ Carry out the more complex regulatory reporting in the department.
+ Maintain knowledge of state filings.
+ Respond promptly and accurately to requests for information.
+ Reconcile discrepancies, perform self-check of own work, and check the work of others, especially that of more junior staff, and perform general quality control functions, as needed.
+ Act as 'go to' person within the department, because of knowledge and specialized skills attained.
+ Process all work within department standards.
+ Work on special projects, as assigned, some of which are complex.
+ Process and code documents on one or more systems.
+ Lay out and prepare reports, including statistical reports.
+ Service the needs of customers.
+ Support others who maintain relationships with customers.
+ Recognize and respond to or refer opportunities.
+ Identify and resolve problems by referring to policies, procedures, and standards.
+ Continually improve unit performance by analyzing and recommending enhancements to technical procedures.
**Job Qualifications - What you bring to the table**
**Required:**
+ High School Diploma or Equivalent and 1 or more years of experience in the Underwriting area
OR
+ Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Underwriting area
AND
+ Risk Management - Proficiency Level Intermediate
+ Probability - Proficiency Level Intermediate
+ Underwriting In Action - Proficiency Level Intermediate
**Our Culture**
+ At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity, and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
+ We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
+ We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
+ We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
+ We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
+ We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
+ We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time, and resources.
+ We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity, and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans
**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in underwriting support and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Technical Services Specialist in our Toronto office to provide support to underwriters, underwriting assistants, and raters in areas requiring specialized skills or knowledge in the processing of all transactions, including new submissions, renewals, endorsements, and cancellations, and deliver excellent customer service.
Reporting to the Operation Manager, you will enter or retrieve policy information, input routine and non-routine entries and transactions, access various systems to compile information and reports, electronically process insurance submissions, distribute mail and work, perform calculations and standardized computations, file and index documents, operate office equipment, review and process policy changes, research and correct system errors, and carry out more complex regulatory reporting. You will also support internal clients by providing procedural advice, creating reports, and participating in the performance management cycle.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
+ Enter or retrieve policy information and input routine and non-routine entries and transactions.
+ Access various systems to input data and compile information and reports for internal customers.
+ Electronically process insurance submissions, using internal computer systems.
+ Distribute mail and work.
+ Perform simple calculations and standardized computations.
+ Electronically file and index documents.
+ Operate office equipment, such as scanners, and perform related tasks such as document indexing.
+ Review and process policy changes and make correction entries to policies.
+ Research and correct routine, or more complex, system errors.
+ Type and/or process a variety of filings, forms, and letters, to comply with legal requirements.
+ Carry out the more complex regulatory reporting in the department.
+ Maintain knowledge of state filings.
+ Respond promptly and accurately to requests for information.
+ Reconcile discrepancies, perform self-check of own work, and check the work of others, especially that of more junior staff, and perform general quality control functions, as needed.
+ Act as 'go to' person within the department, because of knowledge and specialized skills attained.
+ Process all work within department standards.
+ Work on special projects, as assigned, some of which are complex.
+ Process and code documents on one or more systems.
+ Lay out and prepare reports, including statistical reports.
+ Service the needs of customers.
+ Support others who maintain relationships with customers.
+ Recognize and respond to or refer opportunities.
+ Identify and resolve problems by referring to policies, procedures, and standards.
+ Continually improve unit performance by analyzing and recommending enhancements to technical procedures.
**Job Qualifications - What you bring to the table**
**Required:**
+ High School Diploma or Equivalent and 1 or more years of experience in the Underwriting area
OR
+ Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Underwriting area
AND
+ Risk Management - Proficiency Level Intermediate
+ Probability - Proficiency Level Intermediate
+ Underwriting In Action - Proficiency Level Intermediate
**Our Culture**
+ At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity, and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
+ We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
+ We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
+ We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
+ We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
+ We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
+ We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time, and resources.
+ We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity, and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans
This advertiser has chosen not to accept applicants from your region.
0
Coordinator II - SOP and Technical Services
Mississauga, Ontario
ThermoFisher Scientific
Posted 6 days ago
Job Viewed
Job Description
**Work Schedule**
Standard Office Hours (40/wk)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
**Job Description**
Summary:
Monitor, review, revise, and prepare Standard Operating Procedures (SOPs), Good Manufacturing
Practices (GMP) Forms, Work Instructions (WI's), technical documents ensuring they reflect current Good Manufacturing Practices, Operation's procedures, and efficient work activities.
Essential Functions:
o Review, revise and prepare SOPs, GMP Forms, and WI's for compliance with current Good
Manufacturing Practices and to reflect current work activities in Operations departments.
o Ensure SOPs, Forms, and WI's for Operations departments are of sufficient detail for
technical content, accuracy, clarity, completeness, and flow.
o In particular, SOPs/Forms/WI's/Technical documents in response to Periodic Reviews,
Deviation Reports (DRs), comments/audits by clients and regulatory agencies, change
controls (CC's), new/modified equipment, facility changes, committee findings, and general
changes in procedures.
o Ensure SOPs/Forms/WI's are regularly reviewed and kept up to date with proper approvals.
▪ Track status of in-process SOPs, Forms, and WI's training, and other activities.
▪ Prepare technical documents for validation activities, Periodic Reviews and elemental assessments.
▪ Support data collection for cleaning validation and other validation programs
▪ Scan, electronically store, photocopy, distribute, file and archive validation document and manages
offsite document archival
▪ Assist with the preparation of training materials for SOP training, related training, and SOP
summaries as required.
▪ Routinely supervise training records of all Technical Operations personnel to ensure they remain
aligned with training curriculums.
▪ Work closely with Compliance Department to ensure SOPs/Forms/WI's are reviewed and revised
appropriately and training is provided.
▪ Assist with preparation of metrics, technical projects, data compilation, data verification as required.
▪ Maintain a safe working environment and report potential hazards.
▪ Perform alternating or rotating shifts (as required)
REQUIRED QUALIFICATIONS
Education:
Minimum College/Technical School diploma in Chemistry, Engineering or relevant technical field.
BSc in Chemistry, Engineering or Pharmacy is an asset.
Experience:
Minimum 3 years pharmaceutical experience, preferably in a Manufacturing environment.
Experience with Good Manufacturing Practices and Standard Operating Procedures.
Equivalency:
Equivalent combinations of education, training, and meaningful work experience may be considered.
Knowledge, Skills, and Abilities:
Strong written and oral communication skills. Detail oriented and organized, with a high degree of accuracy and thoroughness. Good understanding of drug packaging and manufacturing processes. Strong technical writing and oral presentation skills. Ability to recommend improvements relating to pharmaceutical packaging, equipment, processes and systems. Works independently with minimal need for supervision.
Works autonomously under general direction to meet project and team objectives. Established quality, regulatory, and production approach including an appreciation for client service and the contract manufacturing industry. Well experienced in MS Word/Excel/PowerPoint. Proficiency with the English Language.
Standards and Expectations:
Follow all Environmental Health & Safety Policies and Procedures. Work with fellow team members, modelling positive team principles and meet project and departmental objectives. Carry out all duties within strict compliance with Patheon quality systems Standard Operating Procedures (SOPs) and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion. Effectively engage in and carry out to departmental systems to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.). Be client and patient conscious at all times. Understand Key Performance Indicators and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving. Model positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively identify areas for improvement in the execution of procedures. Communicate risks to timelines in a proactive manner.
Consistently strives to improve skills and knowledge in related field.
Physical Requirements:
Light physical effort and fatigue. Walks, sits or stands for limited periods. May require occasional equipment operation including keyboard equipment. Lifts light items for limited duration. Typically located in a comfortable indoor area. There may be exposure to mild physical discomfort from factors such as dust, fumes or odours, temperature acutes, loud noise, strong drafts, or bright lights. Use of Personal Protective equipment may be required and may include any of the following: safety glasses, safety shoes, lab coat, gloves, hair net, beard cover, safety apron, respirator occasionally.
Disclaimer:
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as a comprehensive statement of work, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully align with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.
Relocation assistance is NOT provided
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard Office Hours (40/wk)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
**Job Description**
Summary:
Monitor, review, revise, and prepare Standard Operating Procedures (SOPs), Good Manufacturing
Practices (GMP) Forms, Work Instructions (WI's), technical documents ensuring they reflect current Good Manufacturing Practices, Operation's procedures, and efficient work activities.
Essential Functions:
o Review, revise and prepare SOPs, GMP Forms, and WI's for compliance with current Good
Manufacturing Practices and to reflect current work activities in Operations departments.
o Ensure SOPs, Forms, and WI's for Operations departments are of sufficient detail for
technical content, accuracy, clarity, completeness, and flow.
o In particular, SOPs/Forms/WI's/Technical documents in response to Periodic Reviews,
Deviation Reports (DRs), comments/audits by clients and regulatory agencies, change
controls (CC's), new/modified equipment, facility changes, committee findings, and general
changes in procedures.
o Ensure SOPs/Forms/WI's are regularly reviewed and kept up to date with proper approvals.
▪ Track status of in-process SOPs, Forms, and WI's training, and other activities.
▪ Prepare technical documents for validation activities, Periodic Reviews and elemental assessments.
▪ Support data collection for cleaning validation and other validation programs
▪ Scan, electronically store, photocopy, distribute, file and archive validation document and manages
offsite document archival
▪ Assist with the preparation of training materials for SOP training, related training, and SOP
summaries as required.
▪ Routinely supervise training records of all Technical Operations personnel to ensure they remain
aligned with training curriculums.
▪ Work closely with Compliance Department to ensure SOPs/Forms/WI's are reviewed and revised
appropriately and training is provided.
▪ Assist with preparation of metrics, technical projects, data compilation, data verification as required.
▪ Maintain a safe working environment and report potential hazards.
▪ Perform alternating or rotating shifts (as required)
REQUIRED QUALIFICATIONS
Education:
Minimum College/Technical School diploma in Chemistry, Engineering or relevant technical field.
BSc in Chemistry, Engineering or Pharmacy is an asset.
Experience:
Minimum 3 years pharmaceutical experience, preferably in a Manufacturing environment.
Experience with Good Manufacturing Practices and Standard Operating Procedures.
Equivalency:
Equivalent combinations of education, training, and meaningful work experience may be considered.
Knowledge, Skills, and Abilities:
Strong written and oral communication skills. Detail oriented and organized, with a high degree of accuracy and thoroughness. Good understanding of drug packaging and manufacturing processes. Strong technical writing and oral presentation skills. Ability to recommend improvements relating to pharmaceutical packaging, equipment, processes and systems. Works independently with minimal need for supervision.
Works autonomously under general direction to meet project and team objectives. Established quality, regulatory, and production approach including an appreciation for client service and the contract manufacturing industry. Well experienced in MS Word/Excel/PowerPoint. Proficiency with the English Language.
Standards and Expectations:
Follow all Environmental Health & Safety Policies and Procedures. Work with fellow team members, modelling positive team principles and meet project and departmental objectives. Carry out all duties within strict compliance with Patheon quality systems Standard Operating Procedures (SOPs) and Good Manufacturing Practice (GMP). Maintain workspace in a clean and orderly fashion. Effectively engage in and carry out to departmental systems to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.). Be client and patient conscious at all times. Understand Key Performance Indicators and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving. Model positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working. Proactively identify areas for improvement in the execution of procedures. Communicate risks to timelines in a proactive manner.
Consistently strives to improve skills and knowledge in related field.
Physical Requirements:
Light physical effort and fatigue. Walks, sits or stands for limited periods. May require occasional equipment operation including keyboard equipment. Lifts light items for limited duration. Typically located in a comfortable indoor area. There may be exposure to mild physical discomfort from factors such as dust, fumes or odours, temperature acutes, loud noise, strong drafts, or bright lights. Use of Personal Protective equipment may be required and may include any of the following: safety glasses, safety shoes, lab coat, gloves, hair net, beard cover, safety apron, respirator occasionally.
Disclaimer:
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as a comprehensive statement of work, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully align with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.
Relocation assistance is NOT provided
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
1
Technical Specialist - Network Services
Toronto, Ontario
Encore
Posted 20 days ago
Job Viewed
Job Description
Position Overview
The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, Director, Event Technology, Director of Project Management.
**Key Job Responsibilities**
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
**Customer Service**
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
**Training/Staff Development**
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Develops self as subject matter expert in discipline of specialty.
- Stays current with technology and industry trends.
**Event Supervision**
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
**Equipment Maintenance**
- Assists team with proper security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
**Job Qualifications**
- Bachelor's Degree is preferred.
- 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
- 3-4 years of customer service or hospitality experience is preferred.
- Internal Team Members must meet all Training requirements to be eligible to apply for this role.
- Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
- New Encore team members must validate/complete all Training requirements within 60 days of hire date.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver's license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
**Competencies**
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Demonstrates Self-Awareness
Drive Results
- Ensures Accountability
See The Big Picture
- Decision Quality
- Manages Complexity
Value People
- Collaborates
Hourly Pay Range: $31.12 - $38.13
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#LI-FA1
#INDCAN
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, Director, Event Technology, Director of Project Management.
**Key Job Responsibilities**
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
**Customer Service**
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
**Training/Staff Development**
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Develops self as subject matter expert in discipline of specialty.
- Stays current with technology and industry trends.
**Event Supervision**
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
**Equipment Maintenance**
- Assists team with proper security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
**Job Qualifications**
- Bachelor's Degree is preferred.
- 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
- 3-4 years of customer service or hospitality experience is preferred.
- Internal Team Members must meet all Training requirements to be eligible to apply for this role.
- Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
- New Encore team members must validate/complete all Training requirements within 60 days of hire date.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver's license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
**Competencies**
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Demonstrates Self-Awareness
Drive Results
- Ensures Accountability
See The Big Picture
- Decision Quality
- Manages Complexity
Value People
- Collaborates
Hourly Pay Range: $31.12 - $38.13
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#LI-FA1
#INDCAN
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
This advertiser has chosen not to accept applicants from your region.
2
Manager, Project Management and Planning
Toronto, Ontario
Runnymede Healthcare Centre
Posted today
Job Viewed
Job Description
Posting #: PMPM-0125
Application Deadline: Until Filled
Manager, Project Management and Planning– Permanent Full-Time
If you would like to work with a team of professionals who are committed to enriching the lives of patients, we invite you to join Runnymede Healthcare Centre as a Manager, Project Management and Planning
Position summary:
The Manager, Project Management and Planning is a dynamic and experienced leader that plays a critical role in overseeing Runnymede’s portfolio of projects and aligning them with strategic goals. This role leads and executes through the lifecycle of operational and strategic projects, including supporting the establishment of the Post-Traumatic Stress Injury (PTSI) Centre of Excellence. The role will focus on maintaining project management standards and tools across Runnymede.
Responsibilities include:
- Oversee a comprehensive portfolio of multiple projects aligned with Runnymede's strategic vision and priorities through managing the intake, progression, and evaluation of projects.
- Develop and maintain an Integrated Program Plan for the PTSI Centre of Excellence, engaging functional leaders.
- Identify interdependencies across projects and propose resource optimization opportunities.
- Implement project portfolio governance frameworks/processes to ensure accountability and effective decision-making.
- Identify and manage project portfolio risks and issues that may impact successful delivery, and develop and implement mitigation strategies.
- Manage individual strategic projects across the enterprise, as well as high-priority operational projects.
- Develop detailed plans addressing scope, budgets, timelines, resources and metrics.
- Identify project stakeholders and ensure effective communication throughout project lifecycles.
- Support execution and monitoring of projects to deliver within timelines, scope, and budget.
- Proactively identify and manage risks, adhere to regulations and implement quality reviews.
- Develop a clear intake and prioritization process for projects across Runnymede, with alignment on ownership and accountabilities.
- Establish and deploy project management methodologies, templates, and tools.
- Implement and maintain robust project governance structures and processes (e.g. routine project team/portfolio meeting cadences, checkpoints (project gating), etc.) per leading practices and organizational policies, to ensure effective decision-making, accountability, and coordination across stakeholders.
- Mentor Project Management and Planning team members and manage resourcing needs.
- Provides leadership of Runnymede’s vision, mission, and values and mentors staff.
The successful candidate will have the following qualifications/experience:
- Bachelor’s degree in Business or Healthcare Administration, Project Management, or equivalent (post-graduate degree preferred).
- A Project Management Professional (PMP) certification is preferred.
- Minimum 5-8 years of progressive experience in portfolio and/or project management overseeing and executing on strategic and operational projects, and leading organization change management initiatives with at least 3 years in a healthcare setting.
- Experience managing complex projects (within mental-health rehabilitation hospital, or healthcare environment preferred)
- Working knowledge of, or willingness to learn legislation as it pertains to the Hospital Sector
- Strong planning, execution, and risk management abilities, with excellent communication, negotiation, and relationship-building skills.
- Proficient computer skills in Microsoft Office Suite, database management, query/project management software/tools.
- Exceptional project/portfolio planning skills including the development of detailed plans establishing scope, budgets, objectives, timelines, milestones, dependencies, metrics, and resource requirements.
- Strong change management leadership skills to plan for, support, and measure adoption of people, process, and technology related shifts associated with projects.
- Knowledge of healthcare regulations and compliance requirements. Ability to maintain confidentiality as per PHIPA (Personal Health Information Protection Act).
Please be advised that in order to be eligible for employment at Runnymede Healthcare Centre, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Requests for exemption will be considered on a case-by-case basis in alignment with the Hospital’s obligations pursuant to the Ontario Human Rights Code.
While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources.
We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit, or Métis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA).
Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.
This advertiser has chosen not to accept applicants from your region.
3
Manager, Project Management and Planning
Toronto, Ontario
Runnymede Healthcare Centre
Posted today
Job Viewed
Job Description
Posting #: PMPM-0125
Application Deadline: Until Filled
Manager, Project Management and Planning– Permanent Full-Time
If you would like to work with a team of professionals who are committed to enriching the lives of patients, we invite you to join Runnymede Healthcare Centre as a Manager, Project Management and Planning
Position summary:
The Manager, Project Management and Planning is a dynamic and experienced leader that plays a critical role in overseeing Runnymede’s portfolio of projects and aligning them with strategic goals. This role leads and executes through the lifecycle of operational and strategic projects, including supporting the establishment of the Post-Traumatic Stress Injury (PTSI) Centre of Excellence. The role will focus on maintaining project management standards and tools across Runnymede.
Responsibilities include:
- Oversee a comprehensive portfolio of multiple projects aligned with Runnymede's strategic vision and priorities through managing the intake, progression, and evaluation of projects.
- Develop and maintain an Integrated Program Plan for the PTSI Centre of Excellence, engaging functional leaders.
- Identify interdependencies across projects and propose resource optimization opportunities.
- Implement project portfolio governance frameworks/processes to ensure accountability and effective decision-making.
- Identify and manage project portfolio risks and issues that may impact successful delivery, and develop and implement mitigation strategies.
- Manage individual strategic projects across the enterprise, as well as high-priority operational projects.
- Develop detailed plans addressing scope, budgets, timelines, resources and metrics.
- Identify project stakeholders and ensure effective communication throughout project lifecycles.
- Support execution and monitoring of projects to deliver within timelines, scope, and budget.
- Proactively identify and manage risks, adhere to regulations and implement quality reviews.
- Develop a clear intake and prioritization process for projects across Runnymede, with alignment on ownership and accountabilities.
- Establish and deploy project management methodologies, templates, and tools.
- Implement and maintain robust project governance structures and processes (e.g. routine project team/portfolio meeting cadences, checkpoints (project gating), etc.) per leading practices and organizational policies, to ensure effective decision-making, accountability, and coordination across stakeholders.
- Mentor Project Management and Planning team members and manage resourcing needs.
- Provides leadership of Runnymede’s vision, mission, and values and mentors staff.
The successful candidate will have the following qualifications/experience:
- Bachelor’s degree in Business or Healthcare Administration, Project Management, or equivalent (post-graduate degree preferred).
- A Project Management Professional (PMP) certification is preferred.
- Minimum 5-8 years of progressive experience in portfolio and/or project management overseeing and executing on strategic and operational projects, and leading organization change management initiatives with at least 3 years in a healthcare setting.
- Experience managing complex projects (within mental-health rehabilitation hospital, or healthcare environment preferred)
- Working knowledge of, or willingness to learn legislation as it pertains to the Hospital Sector
- Strong planning, execution, and risk management abilities, with excellent communication, negotiation, and relationship-building skills.
- Proficient computer skills in Microsoft Office Suite, database management, query/project management software/tools.
- Exceptional project/portfolio planning skills including the development of detailed plans establishing scope, budgets, objectives, timelines, milestones, dependencies, metrics, and resource requirements.
- Strong change management leadership skills to plan for, support, and measure adoption of people, process, and technology related shifts associated with projects.
- Knowledge of healthcare regulations and compliance requirements. Ability to maintain confidentiality as per PHIPA (Personal Health Information Protection Act).
Please be advised that in order to be eligible for employment at Runnymede Healthcare Centre, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Requests for exemption will be considered on a case-by-case basis in alignment with the Hospital’s obligations pursuant to the Ontario Human Rights Code.
While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources.
We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit, or Métis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA).
Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.
This advertiser has chosen not to accept applicants from your region.
4
Manager, Project Management and Planning
Toronto, Ontario
Runnymede Healthcare Centre
Posted 5 days ago
Job Viewed
Job Description
Posting #: PMPM-0125
Application Deadline: Until Filled
Manager, Project Management and Planning– Permanent Full-Time
If you would like to work with a team of professionals who are committed to enriching the lives of patients, we invite you to join Runnymede Healthcare Centre as a Manager, Project Management and Planning
Position summary:
The Manager, Project Management and Planning is a dynamic and experienced leader that plays a critical role in overseeing Runnymede’s portfolio of projects and aligning them with strategic goals. This role leads and executes through the lifecycle of operational and strategic projects, including supporting the establishment of the Post-Traumatic Stress Injury (PTSI) Centre of Excellence. The role will focus on maintaining project management standards and tools across Runnymede.
Responsibilities include:
- Oversee a comprehensive portfolio of multiple projects aligned with Runnymede's strategic vision and priorities through managing the intake, progression, and evaluation of projects.
- Develop and maintain an Integrated Program Plan for the PTSI Centre of Excellence, engaging functional leaders.
- Identify interdependencies across projects and propose resource optimization opportunities.
- Implement project portfolio governance frameworks/processes to ensure accountability and effective decision-making.
- Identify and manage project portfolio risks and issues that may impact successful delivery, and develop and implement mitigation strategies.
- Manage individual strategic projects across the enterprise, as well as high-priority operational projects.
- Develop detailed plans addressing scope, budgets, timelines, resources and metrics.
- Identify project stakeholders and ensure effective communication throughout project lifecycles.
- Support execution and monitoring of projects to deliver within timelines, scope, and budget.
- Proactively identify and manage risks, adhere to regulations and implement quality reviews.
- Develop a clear intake and prioritization process for projects across Runnymede, with alignment on ownership and accountabilities.
- Establish and deploy project management methodologies, templates, and tools.
- Implement and maintain robust project governance structures and processes (e.g. routine project team/portfolio meeting cadences, checkpoints (project gating), etc.) per leading practices and organizational policies, to ensure effective decision-making, accountability, and coordination across stakeholders.
- Mentor Project Management and Planning team members and manage resourcing needs.
- Provides leadership of Runnymede’s vision, mission, and values and mentors staff.
The successful candidate will have the following qualifications/experience:
- Bachelor’s degree in Business or Healthcare Administration, Project Management, or equivalent (post-graduate degree preferred).
- A Project Management Professional (PMP) certification is preferred.
- Minimum 5-8 years of progressive experience in portfolio and/or project management overseeing and executing on strategic and operational projects, and leading organization change management initiatives with at least 3 years in a healthcare setting.
- Experience managing complex projects (within mental-health rehabilitation hospital, or healthcare environment preferred)
- Working knowledge of, or willingness to learn legislation as it pertains to the Hospital Sector
- Strong planning, execution, and risk management abilities, with excellent communication, negotiation, and relationship-building skills.
- Proficient computer skills in Microsoft Office Suite, database management, query/project management software/tools.
- Exceptional project/portfolio planning skills including the development of detailed plans establishing scope, budgets, objectives, timelines, milestones, dependencies, metrics, and resource requirements.
- Strong change management leadership skills to plan for, support, and measure adoption of people, process, and technology related shifts associated with projects.
- Knowledge of healthcare regulations and compliance requirements. Ability to maintain confidentiality as per PHIPA (Personal Health Information Protection Act).
Please be advised that in order to be eligible for employment at Runnymede Healthcare Centre, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Requests for exemption will be considered on a case-by-case basis in alignment with the Hospital’s obligations pursuant to the Ontario Human Rights Code.
While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources.
We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit, or Métis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA).
Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.
This advertiser has chosen not to accept applicants from your region.
5
Manager, New Equipment Project Management - Canada
Mississauga, Ontario
Otis Elevator Company
Posted 6 days ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
Canada
**Location:**
LOC The Queensway East,Mississauga,Ontario,L4X 2Z5,Canada
Otis Elevator Company is searching for a highly motivated **Manager, New Equipment Project Management** to provide direction, support, and leadership to a team of New Equipment project managers, while working to drive continuous improvement in our New Equipment Sales and Installation Processes.
**Essential Responsibilities**
+ Lead a team of New Equipment project managers and focus on driving efficiency, cost containment, and customer satisfaction.
+ Influence and promote a customer centric culture amongst the PM team to ensure First in Class customer service.
+ Ensure adherence to the New Equipment Sales Installation Processes and verify timely execution of deliverables, and work with general managers to drive the weekly SIP meetings.
+ Review awarded projects, triage, and distribute amongst team ensure proper project loading.
+ Monitor project metrics for respective group, and work with general managers to develop action plans as needed.
+ Oversight of contract activities from the project award stage to completion of the elevator and escalator installation of New Equipment and provide a progress review of projects to ensure that contract documents are consistent with the required scope of the project.
+ Communicate directly with multiple representatives of the general contractors, owners, building managers, architects and designers, also State and Local authorities and regulatory agencies concerning project design, preparations, and scheduling of installation for the equipment.
+ Collaborate with the internal sales staff, new equipment and/or New Equipment superintendents and senior leadership to ensure a successful project from both the financial and customer perspectives.
+ Conduct job site visits and attend customer meetings as needed.
+ Oversee customary construction process duties that include managing billing, consultant and contractors' payments, processing RFIs and optimizing change order opportunities, as well as maximizing project cash coverage.
+ Ensure kick off meetings and target hours assigned prior to start of the project.
+ Provide on-going training, development, and leadership to the New Equipment project management team.
+ Consult with the regional New Equipment operational leaders, New Equipment superintendents, mechanics and adjusters regarding problems encountered throughout the New Equipment Sales and Installation process to drive continuous improvement.
**Education / Certifications**
+ High school diploma or equivalent required; bachelor's degree preferred
**Basic Qualifications**
+ Management experience is a plus
+ Experience working with field level associates required
+ Elevator Project management experience required
+ Ability to work in a highly team-oriented and dynamic environment
+ Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
+ Needs to be self-motivated and able to manage multiple direct reports, while simultaneous managing projects and responsibilities
+ Successful candidate should be very comfortable in a technical environment
+ Utilizing Microsoft based computer software; excel and project are a must.
+ Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
+ Knowledge and strict enforcement of company EH&S policy and processes
**Preferred Qualifications**
+ 7+ years elevator industry experience or experience leading construction and/or New Equipment projects in a similar industry preferred
+ Management experience is preferred
+ Proven Success in Elevator Project Management
+ Candidate must understand the drivers behind profits and losses of projects
Travel: Travel Required (approximately 20%)
Location: The position is posted out of our Mississauga Office.
Otis is the world's largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
**_Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at **
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
**Country:**
Canada
**Location:**
LOC The Queensway East,Mississauga,Ontario,L4X 2Z5,Canada
Otis Elevator Company is searching for a highly motivated **Manager, New Equipment Project Management** to provide direction, support, and leadership to a team of New Equipment project managers, while working to drive continuous improvement in our New Equipment Sales and Installation Processes.
**Essential Responsibilities**
+ Lead a team of New Equipment project managers and focus on driving efficiency, cost containment, and customer satisfaction.
+ Influence and promote a customer centric culture amongst the PM team to ensure First in Class customer service.
+ Ensure adherence to the New Equipment Sales Installation Processes and verify timely execution of deliverables, and work with general managers to drive the weekly SIP meetings.
+ Review awarded projects, triage, and distribute amongst team ensure proper project loading.
+ Monitor project metrics for respective group, and work with general managers to develop action plans as needed.
+ Oversight of contract activities from the project award stage to completion of the elevator and escalator installation of New Equipment and provide a progress review of projects to ensure that contract documents are consistent with the required scope of the project.
+ Communicate directly with multiple representatives of the general contractors, owners, building managers, architects and designers, also State and Local authorities and regulatory agencies concerning project design, preparations, and scheduling of installation for the equipment.
+ Collaborate with the internal sales staff, new equipment and/or New Equipment superintendents and senior leadership to ensure a successful project from both the financial and customer perspectives.
+ Conduct job site visits and attend customer meetings as needed.
+ Oversee customary construction process duties that include managing billing, consultant and contractors' payments, processing RFIs and optimizing change order opportunities, as well as maximizing project cash coverage.
+ Ensure kick off meetings and target hours assigned prior to start of the project.
+ Provide on-going training, development, and leadership to the New Equipment project management team.
+ Consult with the regional New Equipment operational leaders, New Equipment superintendents, mechanics and adjusters regarding problems encountered throughout the New Equipment Sales and Installation process to drive continuous improvement.
**Education / Certifications**
+ High school diploma or equivalent required; bachelor's degree preferred
**Basic Qualifications**
+ Management experience is a plus
+ Experience working with field level associates required
+ Elevator Project management experience required
+ Ability to work in a highly team-oriented and dynamic environment
+ Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
+ Needs to be self-motivated and able to manage multiple direct reports, while simultaneous managing projects and responsibilities
+ Successful candidate should be very comfortable in a technical environment
+ Utilizing Microsoft based computer software; excel and project are a must.
+ Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
+ Knowledge and strict enforcement of company EH&S policy and processes
**Preferred Qualifications**
+ 7+ years elevator industry experience or experience leading construction and/or New Equipment projects in a similar industry preferred
+ Management experience is preferred
+ Proven Success in Elevator Project Management
+ Candidate must understand the drivers behind profits and losses of projects
Travel: Travel Required (approximately 20%)
Location: The position is posted out of our Mississauga Office.
Otis is the world's largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
**_Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at **
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.
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6
Intermediate Software Engineer - Java (Project Management)
Toronto, Ontario
CMiC
Posted today
Job Viewed
Job Description
Job Description
Job Description
Computer Methods International Corp. (CMiC) is a Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.
About CMiC
CMiC is the leading provider of complete, integrated and advanced enterprise level software solutions for construction and capital projects. For nearly four decades, CMiC has partnered with the largest and most technologically progressive AEC firms and capital project owners in North America, gaining detailed insight into the unique business needs of the industry. From that experience, CMiC has created CMiC Enterprise, the most advanced construction and capital project software solution ever developed. Combining an incredibly flexible technological infrastructure with a philosophy of total integration, CMiC Enterprise lowers costs, improves productivity, and increases interoperability.
Job Overview
The Software Engineer is responsible for the development efforts of CMiC’s Project Controls module. The role involves designing, developing, troubleshooting, debugging, and testing applications.
Duties & Responsibilities
- Write high-quality and well-documented code according to accepted standards based on business requirements using one or more of the following tools and technologies: JSP, Oracle ADF BC REST Framework, Jersey, Oracle JDeveloper, Java, JavaScript, SQL, PL/SQL
- Evaluate alternative design approaches to meet business requirements
- Create detailed technical design specification documents that can later be used for programming when required
- Conduct extensive testing to ensure compatibility of the program with Oracle’s version.
- Provide estimates for development items and consistently meet estimate and programming deadlines
- Provide standard product and enhancement support
- If needed, effectively work with other teams to assist with defect resolution
- Provide integrated testing and debugging for new programming tasks/functions
- Collaborate with team members and other departments to find solutions
- Participate in project and team meetings
- Other related duties as assigned
Requirements
- University Degree, preferably in Computer Science
- 3 plus year hands-on professional Java/J2EE programming experience (includes Java, JDBC, JSP, JavaScript, Struts Framework ).
- Familiarity with HTML5, JQuery & CSS.
- Knowledge of creating reports using Jaspersoft iReports would be a plus.
- Familiarity with Oracle databases and SQL, PL/SQL
- Knowledge of Oracle JDeveloper, Ajax, WebLogic, Oracle Workflow, or diagram editing would be an asset.
- Excellent communication skills – both written and oral.
Benefits
- Competitive benefits Package (including Health & Dental benefits)
- Paid vacation and personal days
- Townhall meetings where all employees are encouraged to participate in open discussions
- Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
- Outdoor lunch space, including picnic tables
- An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
- Health and Wellness focus including virtual yoga classes and wellness webinars
- RRSP Matching Program after 2 years of employment
- Experience in a rapidly growing, socially responsible corporation
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
This advertiser has chosen not to accept applicants from your region.
7
Analyst, Technical Success Manager - Financial Services
Toronto, Ontario
Qualtrics
Posted 6 days ago
Job Viewed
Job Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Analyst, Technical Success Manager**
**Why We Have This Role**
The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren't afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!
**How You'll Find Success**
Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product. In this role, you will work with clients to understand the customers programs and objectives, and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers' programs, and deepen relationships with the clients they support. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service.
**How You'll Grow**
+ Enhance your software platform knowledge and technical troubleshooting skills
+ Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
+ Develop critical customer relationship and communication skills to develop impactful, trusted relationships
**Things You'll Do**
+ Drive Customer Adoption and Optimize Programs
+ Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
+ Leverage customer usage data to deliver actionable insights & recommendations
+ Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program maturity.
+ Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
+ Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
+ Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
+ Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
+ In person connection with customers, traveling on-site as needed
+ Collaboration & Cross-Functional Partnerships
+ Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Analyst, Technical Success Manager**
**Why We Have This Role**
The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren't afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!
**How You'll Find Success**
Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product. In this role, you will work with clients to understand the customers programs and objectives, and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers' programs, and deepen relationships with the clients they support. As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service.
**How You'll Grow**
+ Enhance your software platform knowledge and technical troubleshooting skills
+ Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
+ Develop critical customer relationship and communication skills to develop impactful, trusted relationships
**Things You'll Do**
+ Drive Customer Adoption and Optimize Programs
+ Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
+ Leverage customer usage data to deliver actionable insights & recommendations
+ Develop a deep understanding of Qualtrics' service offerings to meet client needs, guiding them through use cases to drive program maturity.
+ Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
+ Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
+ Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
+ Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
+ In person connection with customers, traveling on-site as needed
+ Collaboration & Cross-Functional Partnerships
+ Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client
This advertiser has chosen not to accept applicants from your region.
8
Consultant, Marketing Project Management (12 month contract)
Toronto, Ontario
McDonald's
Posted 6 days ago
Job Viewed
Job Description
Job Description:
Company Description:
At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.
The Opportunity
We are seeking highly motivated marketing background Scrum Master / Consultant, Marketing Project Management to manage 1 McDonald's Way of Marketing (1MWM). This position will directly report into Senior Manager, National Media Strategy. Please note this is a 12 month contract.
Who You Are
You can build strong relationships and lead collaboratively in a team environment with both internal and external parties. You understand marketing and campaign launch processes across different media channels and experience with project management tools (e.g., Asana, JIRA, Confluence, etc). You are a change agent, with strong communication skills who can effectively support our system in a fast paced and agile environment.
Duties
The Scrum Master / Consultant, Marketing Project Management will use agile methodology values, principles, and practices to plan, manage, and deliver the entire Marketing Calendar (i.e., all marketing campaigns including product launches, brand campaigns or loyalty program). They need to ensure all stakeholders are interacting & collaborating in a meaningful way. Specifically, the role will be responsible planning, coordinating with various teams & agencies, managing teamwork, goal alignment & delivering work in due deadlines.
+ Lead the adoption of 1 McDonald's Way of Marketing and project management tools
+ Be committed to continuously optimizing marketing campaign process
+ Coach and drive agile principles and ways of working into the cross-functional team for delivering the entire annual marketing calendar
+ Establish agile ceremonies and sprint plan to define, monitoring & track progress to ensure delivery of all marketing campaigns on time
+ Work with market and channel leads on the overall Marketing strategic objectives and support them to layout the entire project plan
+ Foster close cooperation across all team members and encourage cross-training
+ Facilitate communication and ensure collaboration between stakeholders and agencies and remove roadblocks that may impact the delivery of the project
+ Identify the key dependencies and coach cross-functional team members to remove impediments to ensure they are communicated
+ Track project performance within the agile tool, analyse the successful completion of short and medium-term goals
Qualifications
+ Desired a minimum 3-5 years background in Marketing (e.g., CRM, Media, Digital, CX, Analytics), or experience in Project Management for Marketing teams
+ Bachelor's degree in a related field (e.g., Digital, Business, Marketing)
+ Preferred: Scrum Master or PMP certification
Additional Information:
McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
Requsition ID: 1970
Company Description:
At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.
The Opportunity
We are seeking highly motivated marketing background Scrum Master / Consultant, Marketing Project Management to manage 1 McDonald's Way of Marketing (1MWM). This position will directly report into Senior Manager, National Media Strategy. Please note this is a 12 month contract.
Who You Are
You can build strong relationships and lead collaboratively in a team environment with both internal and external parties. You understand marketing and campaign launch processes across different media channels and experience with project management tools (e.g., Asana, JIRA, Confluence, etc). You are a change agent, with strong communication skills who can effectively support our system in a fast paced and agile environment.
Duties
The Scrum Master / Consultant, Marketing Project Management will use agile methodology values, principles, and practices to plan, manage, and deliver the entire Marketing Calendar (i.e., all marketing campaigns including product launches, brand campaigns or loyalty program). They need to ensure all stakeholders are interacting & collaborating in a meaningful way. Specifically, the role will be responsible planning, coordinating with various teams & agencies, managing teamwork, goal alignment & delivering work in due deadlines.
+ Lead the adoption of 1 McDonald's Way of Marketing and project management tools
+ Be committed to continuously optimizing marketing campaign process
+ Coach and drive agile principles and ways of working into the cross-functional team for delivering the entire annual marketing calendar
+ Establish agile ceremonies and sprint plan to define, monitoring & track progress to ensure delivery of all marketing campaigns on time
+ Work with market and channel leads on the overall Marketing strategic objectives and support them to layout the entire project plan
+ Foster close cooperation across all team members and encourage cross-training
+ Facilitate communication and ensure collaboration between stakeholders and agencies and remove roadblocks that may impact the delivery of the project
+ Identify the key dependencies and coach cross-functional team members to remove impediments to ensure they are communicated
+ Track project performance within the agile tool, analyse the successful completion of short and medium-term goals
Qualifications
+ Desired a minimum 3-5 years background in Marketing (e.g., CRM, Media, Digital, CX, Analytics), or experience in Project Management for Marketing teams
+ Bachelor's degree in a related field (e.g., Digital, Business, Marketing)
+ Preferred: Scrum Master or PMP certification
Additional Information:
McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.
Requsition ID: 1970
This advertiser has chosen not to accept applicants from your region.
9