26 Hatch jobs in Toronto

Technical Services Advisor
Requisition ID: 10987
Location:
Mississauga, ON, CA, L5S 1L9
Department: Quality
Travel: Up to 100%
**If you are a GPI employee, please click the Employee Login before applying. ( Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.**
**With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.**
**If this sounds like something you would like to be a part of, we'd love to hear from you.**
**A World of Difference. Made Possible.**
**POSITION PURPOSE**
The Technical Services Advisor is responsible for determining the validity of a quality claim, provides technical support during material or packaging machine qualifications and proactive visits to ensure customer satisfaction. Performs as the Subject Matter Expert of GPI Products and various manual, high speed, mechanical or automatic packaging machinery.
+ Higher level position within the Technical Services team.
+ Perform as a Technical Service Advisor with the ability to fully understand carton quality functions and troubleshoot complex critical to quality (CTQ) issues.
+ Possesses advanced understanding of a wide range of high-speed packaging machinery systems and carton styles.
+ Work closely with sales and the operations team to communicate carton quality issues.
+ Directly involved in customer management of complex situations and events, together with follow-up within GPI organizations. This position requires increased exposure across the GPI organization and involvement on cross-functional project teams.
+ Supervise, direct and train customer technicians on complex mechanical/set-up procedures for high-speed packaging equipment.
+ Support GPI carton manufacturing and sales teams on process and design improvement projects.
**JOB FUNCTIONS**
+ Must be prepared to travel 80%-90% of the time on short notice. This includes domestic and international travel.
+ Competent in standard mechanical skills for various makes of packaging machinery. Performs or can direct maintenance, setup, timing, testing and troubleshooting of components and mechanical systems of packaging machinery.
+ Responsible for higher-level diagnosis of mechanical or set-up issues on a wide range of packaging machinery.
+ Required to be conversant with carton converting processes and organizations at multiple GPI plant locations. Must demonstrate understanding of carton to quality (CTQ) characteristics, and relationship of carton characteristics to packaging machinery operation.
+ Has authority to quarantine, scrap or arrange return of suspect cartons, and request replacement stock.
+ Must demonstrate ability to analyze customer defective material reports (DMR's) and quarantined cartons and to pass detailed information and carton samples back to GPI representatives at carton manufacturing plants.
+ Ability to run suspect cartons on customer's machinery by leveraging all possible solutions. When follow-up action is required with GPI sales, converting, or engineering organizations, must demonstrate full integration with the processes and people involved, and be fully effective at utilizing reporting and documentation systems involved.
+ Required to demonstrate excellent customer handling, troubleshooting, and problem-solving skills. Can develop productive working relationships with customers and acting proactively to improve their experience with GPI products. Diffuse a potentially aggravated situation with the customer and build trust that GPI is the preferred supplier.
+ Participates in a wide variety of service, engineering, and carton activities, including the development, processing, and follow up of specifications during machinery testing, debug, start up, and during development and field testing of new carton styles.
+ Required to interface effectively with GPI sales, converting operations, and CI organizations when reporting carton quality issues and working on follow-up actions.
+ Participates in customer focused process improvement initiatives, cost reduction initiatives, and product development projects as a primary representative of the Technical Services group.
+ Required to conduct training with customer staff in areas of safety, operation, and maintenance of machinery equipment, and proper carton handling procedures.
+ Responsible for arranging and managing travel, the preparation of expense reports, service reports, trip reports and the management of business expenses.
+ Must complete all required safety training and follow safety policies.
+ Other duties as assigned.
**JOB SPECIFICATIONS**
+ 5 or more years' experience in the area of field service and carton converting operations or Two-year technical degree and 4 or more years' experience and/or formal training in the area of packaging machinery field service.
+ Must possess a passport and valid driver's license with a good driving record.
+ Demonstration of highly effective interpersonal skills when dealing with customers.
+ Demonstration of highly effective problem-solving skills, customer production issue follow-up.
+ Must have basic Microsoft Office Skills.
+ Salesforce and SAP knowledge preferred.
**Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law. (

Technical Services Specialist

**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in underwriting support and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Technical Services Specialist in our Toronto office to provide support to underwriters, underwriting assistants, and raters in areas requiring specialized skills or knowledge in the processing of all transactions, including new submissions, renewals, endorsements, and cancellations, and deliver excellent customer service.
Reporting to the Underwriting Manager, you will enter or retrieve policy information, input routine and non-routine entries and transactions, access various systems to compile information and reports, electronically process insurance submissions, distribute mail and work, perform calculations and standardized computations, file and index documents, operate office equipment, review and process policy changes, research and correct system errors, and carry out more complex regulatory reporting. You will also support internal clients by providing procedural advice, creating reports, and participating in the performance management cycle.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
+ Enter or retrieve policy information and input routine and non-routine entries and transactions.
+ Access various systems to input data and compile information and reports for internal customers.
+ Electronically process insurance submissions, using internal computer systems.
+ Distribute mail and work.
+ Perform simple calculations and standardized computations.
+ Electronically file and index documents.
+ Operate office equipment, such as scanners, and perform related tasks such as document indexing.
+ Review and process policy changes and make correction entries to policies.
+ Research and correct routine, or more complex, system errors.
+ Type and/or process a variety of filings, forms, and letters, to comply with legal requirements.
+ Carry out the more complex regulatory reporting in the department.
+ Maintain knowledge of state filings.
+ Respond promptly and accurately to requests for information.
+ Reconcile discrepancies, perform self-check of own work, and check the work of others, especially that of more junior staff, and perform general quality control functions, as needed.
+ Act as 'go to' person within the department, because of knowledge and specialized skills attained.
+ Process all work within department standards.
+ Work on special projects, as assigned, some of which are complex.
+ Process and code documents on one or more systems.
+ Lay out and prepare reports, including statistical reports.
+ Service the needs of customers.
+ Support others who maintain relationships with customers.
+ Recognize and respond to or refer opportunities.
+ Identify and resolve problems by referring to policies, procedures, and standards.
+ Continually improve unit performance by analyzing and recommending enhancements to technical procedures.
**Job Qualifications - What you bring to the table**
**Required:**
+ High School Diploma or Equivalent and 1 or more years of experience in the Underwriting area
OR
+ Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Underwriting area
AND
+ Risk Management - Proficiency Level Intermediate
+ Probability - Proficiency Level Intermediate
+ Underwriting In Action - Proficiency Level Intermediate
**Preferred:**
+ Excellent customer service skills
+ Advanced data entry skills
+ Strong Microsoft Office skills
+ Experience working in a high volume, production environment
+ Detail oriented
**Our Culture**
+ At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity, and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
+ We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
+ We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
+ We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
+ We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
+ We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
+ We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time, and resources.
+ We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity, and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans

**Position Snapshot**

**Business areas:** Operations

**Job title:** Technical Services Internship (May-Aug 2026)

**Location:** 25 Sheppard Ave W, North York, ON M2N 6S8

**Hybrid**

**Position Summary**

The Technical Services Internship role is responsible for assisting the technical teams in developing and implementing innovative, consumer-centric solutions—whether in packaging or product development—to ensure they meet business requirements and industry standards. The candidate will gain hands-on experience in areas such as product and packaging design, sensory evaluation, and specification management, supporting various Nestlé businesses. In addition, the intern will play a key role in helping to drive efficiency and innovation through digitalization and automation of key development processes, gaining experience in data management, supporting cross functional teams, and presenting to others. This internship offers exposure to both packaging and product development environments, providing a comprehensive understanding of technical services within the food and beverage industry.

**A little bit about us**

*Good Food, Good Life* *is the very essence of Nestlé. This philosophy can be traced back to our beginnings. The Nestlé Company was founded in 1867 by Henri Nestlé, who developed the first milk-based baby formula. Today, over a century later, we are recognized as the world’s largest Food and Beverage Company employing around 280,000 people and have factories or operations in almost every country in the world. Nestlé Canada has a wide variety of food, beverage and nutrition products to help you and your family live happier and healthier lives including: Gerber and Good Start, Nescafé, KitKat, Smarties, Aero, Delissio, Häagen-Dazs, Boost, Purina, and Nestlé Waters. Nestlé Canada supports your personal growth with a people-focused culture and a flexible and diverse working environment. Our aim is to create a unique career experience for talented young professionals like you.**Join us to find out why, There is more to Life at Nestlé…*

**A day in the life of a Technical Services Intern**

As an intern, you will have the opportunity to gain hands-on experience in both packaging and product development environments. You will work closely with cross-functional teams, learn from industry professionals, and contribute to real-world projects that drive innovation and operational excellence.

You will also:

- Support innovation and renovation projects in various capacities
- Work with cross functional teams to pitch ideas and get alignment on new ways of working
- Collaborate with teams such as marketing, quality assurance, and supply chain to support cost savings and supply projects.
- Write specifications and support data transfer between platforms
- Perform data collection and analysis to help team determine future project opportunities
- Participate in sensory evaluations, product tastings, and competitive product and packaging analysis.

**What will make you successful?**

As the successful candidate, you will support the Technical team working with cross functional teams throughout the organization so you will need to be passionate, results focused and really enjoy working in a highly energetic and exciting environment. You are a problem solver, who wants to make a difference here at Nestle and inspire the people around you while working. You will also:



- Currently enrolled in a university Engineering or Food Science program.
- Involvement in extracurricular activities which demonstrate initiative and leadership.
- Strong communication and interpersonal skills.
- Team player with demonstrated ability to work effectively across all functions and levels.
- Fast learner, and must be comfortable working within a dynamic, challenging environment.
- A results and detail-oriented professional with strong analytical and problem solving skills.
- Proficiency in Excel, Powerpoint and Microsoft suite is required.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting Technical and Production career you’ve always wanted.

**Benefits**

- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

**What you need to know**

Applications close on Wednesday, October 29, 2025. We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#2026Internships

Job Description

Job Description

Company Description

BIBBY-STE-CROIX, Canada’s leading manufacturer of cast iron Drainage, Waste and Vent (DWV) pipe. 

You are recognized for your outstanding communication skills? You also have an interest in cast iron plumbing products? You might be the talent we’re looking for! 

As the Technical Services Manager, you will be the ambassador of our cast iron products with engineers, committees, and building professionals across Canada. Your role will be to influence and engage stakeholders by presenting innovative solutions, updating specifications, and ensuring compliance with codes. As a true technical reference, you will help elevate our products’ visibility while building strong relationships with key industry players and training our sales team on the technical aspects of our products. 

Here’s what you’ll gain by building your career with us: 

• A competitive salary that recognizes your experience and expertise; 
• An annual bonus based on our shared success – because here, teamwork matters; 
• Comprehensive group insurance fully paid by the employer from Day 1 (including dental, vision, and Virtual Care); 
• A generous 7% employer contribution to your retirement plan after 6 months; 
• Trust-based sick leave to support your personal well-being; 
• Ongoing training fully paid by the employer (we want you to stay up to date with the latest in your field); 
• Annual reimbursement of your professional order membership fees; 
• Company vehicle provided; 
• Permanent remote work. 

Job Description

Your daily responsibilities are to : 

• Communicate with stakeholders to ensure our products meet specifications;
• Deliver effective presentations to key industry players; 
• Build strong relationships with major developers, consulting firms, promoters, and the engineering community; 
• Train our sales managers and sales representatives on the technical aspects of our products; 
• Act as a technical advisor for clients regarding products and industry codes/regulations; 
• Manage all specifications and projects with certification groups (CSA, ASPE, etc.); 
• Organize “lunch and learn” training programs in your assigned region; 
• Participate in various committees as needed (CSA, ASPE, CFA, etc.); 
• Plan your schedule and travel effectively based on priorities. 

Qualifications

To join our team, you must have: 

• A degree in Building Engineering, Mechanical Engineering, or a related field; 
• Minimum 5 years of experience in technical services, customer support, or a similar role in a related industry; 
• Strong ability to communicate clearly and confidently when delivering presentations and facilitating group sessions; 
• Excellent mastery of English, and mastery of French is an asset; 
• Excellent problem-solving skills with the ability to analyze and resolve complex technical issues; 
• Ability to work independently and manage assigned tasks effectively; 
• Strong time management, organizational, and decision-making skills; 
• Ability to adapt to a changing environment and manage multiple priorities; 
• Willingness to travel weekly as needed; 
• Must have some knowledge of Revit drawings;  
• Proficiency with Microsoft Office Suite; 
• A valid driver’s license and willingness to travel across Canada and occasionally to the U.S.; 
• Motivation to develop your knowledge and skills by participating in ongoing training activities. 

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Customer Technical Services Analyst II-1
About the Role
- Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard
- Responsible for overall satisfaction of these business customers through knowledge of their business and products
- Builds long-term customer relationships and ensures timely response and resolution of issues
- The applicant will be responsible for diagnosing, communicating, and resolving production incidents
- The position will analyze issues on MasterCard applications to integrate a variety of systems and technologies to solve business problems.
o Do you enjoy finding creative solutions to complex problems and working with others to implement them according to MasterCard and customer business needs?
o Have you provided product technical support on new technology at a global scale?
o Is leading edge technology and being part of a Global company exciting to you?
Role
- Enhances customer experience by providing high level technical customer service and support across a diverse and complex array of customer inquires
- Identify and analyze processing incidents to communicate with both customers and internal partners
- Serves as a subject matter expert accountable for analyzing, supporting, and troubleshooting customer technical support inquires
- Ensures that customer resolution efforts adhere to Mastercard standard processes and procedures
- Represents the voice of the customer to product line, application team and shared services group
- Conducts testing and support to identify opportunities for improvements with customer experience at the forefront
- Lead departmental processes to integrate new products and acquisitions into existing b2b support models
- Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services
- Provide guidance to less experienced team members
All About You
- Experience troubleshooting and contributing to the delivery of holistic resolutions to complex technical inquiries
- Experience implementing process improvements according to standard procedures
- Experience serving as the go-to person for delivering high quality technical resolutions in a timely manner
- Candidate must have the ability to negotiate, resolve and present to internal/external customers.
- Candidate must have technical experience along with the ability to absorb and apply operational information to business solutions.
- Knowledge of the payments model including Authorization, Clearing, and Settlement is preferred
- Financial acumen and understanding of the four-party process model is preferred
- Collaborate with others in support of products, processes and problem resolution.
- Ability to interact with customers as well as MasterCard management to articulate key performance indicators and action plans.
- French Canadian language is required
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Customer Technical Services Analyst II-2
About the Role
- Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard
- Responsible for overall satisfaction of these business customers through knowledge of their business and products
- Builds long-term customer relationships and ensures timely response and resolution of issues
- The applicant will be responsible for diagnosing, communicating, and resolving production incidents
- The position will analyze issues on MasterCard applications to integrate a variety of systems and technologies to solve business problems.
Do you enjoy finding creative solutions to complex problems and working with others to implement them according to MasterCard and customer business needs?
Have you provided product technical support on new technology at a global scale?
Is leading edge technology and being part of a Global company exciting to you?
Role
- Enhances customer experience by providing high level technical customer service and support across a diverse and complex array of customer inquires
- Identify and analyze processing incidents to communicate with both customers and internal partners
- Serves as a subject matter expert accountable for analyzing, supporting, and troubleshooting customer technical support inquires
- Ensures that customer resolution efforts adhere to Mastercard standard processes and procedures
- Represents the voice of the customer to product line, application team and shared services group
- Conducts testing and support to identify opportunities for improvements with customer experience at the forefront
- Lead departmental processes to integrate new products and acquisitions into existing b2b support models
- Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services
- Provide guidance to less experienced team members
All About You
- Experience troubleshooting and contributing to the delivery of holistic resolutions to complex technical inquiries
- Experience implementing process improvements according to standard procedures
- Experience serving as the go-to person for delivering high quality technical resolutions in a timely manner
- Candidate must have the ability to negotiate, resolve and present to internal/external customers.
- Candidate must have technical experience along with the ability to absorb and apply operational information to business solutions.
- Knowledge of the payments model including Authorization, Clearing, and Settlement is preferred
- Financial acumen and understanding of the four-party process model is preferred
- Collaborate with others in support of products, processes and problem resolution.
- Ability to interact with customers as well as MasterCard management to articulate key performance indicators and action plans.
- French Canadian language is required
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job Description

Job Description

Job Description:
Job Title: Manager, Project & Technical Services
Location:  Richmond Hill, Ontario, Canada
Company:  Amico Mobility and Clinical Products
About Us:
Amico is a leading manufacturer of medical equipment, dedicated to delivering innovative solutions that enhance patient care. Our Mobility and Clinical divisions specialize in designing and manufacturing custom OEM products for healthcare environments, ensuring top-tier functionality, safety, and compliance.
Position Overview:
We are seeking a hands-on Manager of Project and Technical Services to lead and build our customer technical support and installation service operations. This role involves managing technical inquiries, installation support, and service coordination across both Amico Mobility and Clinical product lines. The ideal candidate will bring strong leadership, problem-solving skills, and technical expertise in custom OEM products, ensuring seamless support for our customers.
This position requires 10-15% travel to the U.S., and the candidate must be available for on-call support outside of standard working hours as needed.
Key Responsibilities:
Technical Support & Service Management:

• Lead and grow the technical support team, ensuring high-quality service response for customer installations and troubleshooting.
• Oversee all aspects of customer technical support, ensuring timely resolution of inquiries and escalations.
• Establish and manage KPIs for response times, resolution rates, and customer satisfaction.
• Develop and maintain technical documentation, SOPs, and service best practices to improve efficiency and consistency.
• Act as the primary escalation point for critical service issues, driving quick and effective resolutions.

Installation & Project Management:

• Oversee the technical aspects of product installations, ensuring compliance with specifications and regulatory requirements.
• Provide hands-on support for complex installation challenges and integration of custom OEM products.
• Work closely with cross-functional teams (Engineering, R&D, Sales, QA and Manufacturing)  to address customer-specific technical challenges.
• Define and improve installation best practices and documentation to ensure long-term success.

Service Revenue & Cost Optimization:

• Develop service revenue models, including structured service agreements, warranties, and support plans.
• Monitor service-related expenses and implement cost-reduction strategies without compromising service quality.
• Develop and track financial KPIs, such as service revenue vs. cost, warranty vs. non-warranty repairs, and service charge waivers.
• Explore new revenue opportunities in service partnerships and aftermarket solutions.

Service Network Expansion & Strategic Growth:

• Develop and manage new service partners in key regions to improve response times and service availability.
• Build a scalable support infrastructure, preparing the department for future business growth.
• Ensure seamless service integration for new products and custom OEM solutions.
• Implement customer training programs to reduce service calls and improve self-sufficiency.

On-Call & Travel Requirements:

• Be available for on-call support for urgent technical issues outside standard working hours.
• Travel 10-15% of the time to U.S. sites for customer visits, service partner development, and hands-on technical support.

Qualifications:
Education & Experience:

• Bachelor’s degree in Engineering, Technical Management, or a related field.
• 5-10 years of hands-on experience in technical support, field service, or project management roles.
• Strong background in custom OEM products and experience supporting customer-specific technical solutions.
• Previous experience working in medical devices, industrial equipment, or highly regulated industries preferred.

Technical & Leadership Skills:

• Hands-on problem-solving approach with strong troubleshooting skills for technical issues.
• Demonstrated ability to lead and grow a technical service team.
• Expertise in developing technical service processes, SOPs, and training programs.
• Strong verbal and written communication skills, with the ability to explain complex technical information to non-technical stakeholders.
• Ability to work in high-pressure environments, balancing customer demands with internal priorities.
• Experience with Lean, Six Sigma, and process optimization techniques is a plus.

Why Join Amico?

• Opportunity to build and scale a critical technical support and installation department.
• Exposure to cutting-edge medical technologies and custom OEM solutions.
• Work in a fast-paced, collaborative environment with a company dedicated to innovation.
• Competitive salary, benefits, and professional growth opportunities.

**Only selected candidates will be contacted.**

Position Overview
The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.
Key Job Responsibilities
- Setting up, operating, and dismantling audio visual equipment at events as assigned.
- Servicing trade shows, hotel conventions, and staging events.
- Verify completed purchase orders and that all required equipments were prepared.
- Loading and unloading trucks; requires to lift heavy equipment.
- Climbing stairs and ladders
- Perform various control testings and troubleshoot equipments before the assigned event.
- Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
- Walking during trade shows.
- Driving defensively - cube vans and panel vans
- Driving long distances (or as a passenger).
- Handling equipment with care.
- Complete reports on events as per company procedure
- Representing the Company in a professional manner
- As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
- Perform other duties as assigned.
Job Qualifications
- High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
- Set up knowledge of the following equipment is required:
o Portable Sound Systems ( speakers, mixers and equalizers )
o Wireless Microphones
o Audio Cassette and CD Players
o LCD Data Projectors and Monitors
o Computer Interfaces and Switchers
o Betacam and VHS Players
o Large Projection Screens and Scaffold towers
o Industrial Video Cameras
o Video Lighting Equipment
o Simultaneous Translation Equipment
o Fastfold Screens
o Cameras
o Risers/Staging
- Strong Client Service and interpersonal skills
- Professional Appearance and behavior
- Able to work under pressure with tight delays
- Analytical and problem resolution skills
- Organizational Skills
- Valid driver's license
Competencies (by Core Values)
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Instills Trust
- Safety Conscious
Drive Results
- Action Oriented
See The Big Picture
- Tech Savvy
Value People
- Communicates Effectively
Hourly Pay Range: $22.00 - $22.50
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Work Environment
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

# **Job Summary**

The **Vice President, Project Management – Business Transformation** is a key executive leadership role reporting to the Chief People and Transformation Officer, and accountable for the strategy, governance, and delivery of the organization’s most critical transformation initiatives. This role leads the extended Project Management Office (PMO) as well as the Construction and Design teams, ensuring that all projects and programs are executed with accountability and alignment to long-term corporate objectives.

Now, if you were to come on board as the **Vice President, Project Management**, we’d ask you to do the following for us:



- Define and drive the strategy and governance for the Project Management function, ensuring alignment with corporate objectives.
- Establish and continuously improve frameworks, methodologies, and decision-making processes for project selection, prioritization, and execution.
- Partner with senior leadership to evaluate strategic opportunities, develop business cases, and guide investment decisions.
- Provide executive sponsorship for major projects, ensuring delivery on scope, timeline, budget, and risk management.
- Direct Construction and Design teams to align operational projects with enterprise transformation priorities.
- Implement consistent project management practices, including reporting, risk mitigation, change control, and benefits realization.
- Lead, mentor, and develop Project Management, Construction, and Design teams, fostering accountability, collaboration, and innovation.
- Engage and influence stakeholders, serving as a trusted advisor for transformation initiatives across the organization.
- Oversee operational and financial performance, ensuring compliance, fiscal discipline, and transparent reporting of risks, progress, and outcomes.

Think you have what it takes to be our **Vice President, Project Management**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:



- 15+ years of progressive leadership in project management, transformation, construction, or related fields, including 5+ years in senior leadership.
- Undergraduate degree in Business Administration or related field, or equivalent experience.
- Advanced certifications (PMP, PgMP, Prosci, Lean Six Sigma) an asset
- Proven track record leading enterprise-wide transformation initiatives in complex, multi-site, multi-stakeholder organizations.
- Demonstrated success managing both corporate transformation portfolios and construction/design projects.
- Strong financial acumen managing large budgets, investments, and vendor contracts.
- Exceptional communication, influencing, and relationship-building skills across all organizational levels.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.