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Bilingual Patient Services Specialist / Reimbursement Specialist

Montréal, Quebec McKesson

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Job Description

The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.

Bilingual in French / English

Work hours: Rotational or variety of different hours (hours of operation are 8) am to 8 pm Monday to Friday

Compensation: $50,000.00 - $2,000.00

Responsibilities:

  • The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program

  • Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required

  • Conduct information and conduct patient financial assessment eligibility based on program guidelines

  • Provide responses to general inquiry calls based on information provided as part of the program materials

  • Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment

  • Proactively monitor the patient's file to ensure that reimbursement and financial assistance renewals are done in a timely manner

  • Process documents supporting the patient's care, including infusion reports, lab results, copays

  • Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements

  • Participate and assist in departmental continuous improvement activities related to process, quality, training, etc

  • Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient

  • Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level

  • Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.

  • Minimum Requirements:

  • Typically requires 5 + years of related experience.

  • Additional Skills:

  • Experience in the healthcare, pharmaceutical or insurance industry would be an asset

  • Strong customer service, communication, problem solving skills required

  • Comfortable working in a contact center environment

  • Proficient in Microsoft Office applications (Word/Excel)

  • Team Player

  • Post-secondary education or equivalent

  • Organized with a high attention to detail

  • Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)

  • The incumbent of this position will provide daily support to internal and/or external clients in or outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English and French. Please note that the number of positions requiring English language skills has been limited where possible.

  • McKesson is an Equal Opportunity/AffirmativeAction employer .

    All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

    McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

    Current employees must apply through the internal career site.

    Join us at McKesson!

    McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur.

    McKesson touche la vie des patients en œuvrant dans pratiquement tous les aspects des soins de santé dans le but d’améliorer la santé en général. Chaque jour, McKesson Canada a une incidence sur la vie de 12 millions de Canadiens. L’entreprise propose plus de 35 000 produits dans 12 centres de distribution et assure la distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de soins de longue durée, cliniques et établissements partout au Canada. Toutefois, McKesson Canada est beaucoup plus qu’une entreprise de distribution. Elle a automatisé 2 500 pharmacies de détail et distribue chaque année plus de 100 millions de doses de médicaments grâce à ses solutions d’automation. Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et à la sécurité des soins de santé au profit de tous.

    Chez McKesson Canada, vous nous aiderez à accomplir notre mission: améliorer la vie des gens et faire progresser les soins de santé. Travailler ici représente une occasion d’édifier une industrie qui est vitale pour nous tous.

    Le spécialiste des services aux patients fait partie intégrante de l’équipe des Services aux patients et est responsable de la coordination et de la prestation des services liés aux programmes de soutien aux patients offerts par les Services spécialisés McKesson. Ce poste nécessite des interactions avec les patients, les compagnies d’assurance, les pharmacies, les médecins et d’autres professionnels de la santé (PS) pour explorer et obtenir une couverture pour le médicament prescrit ainsi que la gestion des cas des patients.

    Bilingue Anglais / Français

    Heures de travail: Rotation ou heures variées (les heures d’ouverture sont de 8 h à 20 h du lundi au vendredi)

    Compensation: $50,000.00 - $52,000.00

    Responsabilités:

  • Le spécialiste des services aux atients sera responsable de l’inscription en temps opportun du patient au programme de soutien aux patients

  • Assurer la liaison avec le patient, l’assureur et le médecin concernant la documentation requise pour une couverture de remboursement maximale, y compris l’exploration de tous les assureurs publics et privés et fournir les recours hiérarchiques de l’employeur au besoin

  • Recueillir de l’information et vérifier l’admissibilité du patient à l’aide d’une évaluation financière en fonction des directives du programme

  • Fournir des réponses aux demandes de renseignements généraux en fonction des renseignements fournis dans le cadre du matériel du programme

  • Coordination avec les pharmacies spécialisées et de détail pour s’assurer que le patient a accès au traitement requis

  • Surveiller proactivement le dossier du patient pour s’assurer que les renouvellements de remboursement et d’aide financière sont effectués en temps opportun

  • Documents de processus à l’appui des soins du patient, y compris les rapports de perfusion, les résultats de laboratoire et les quotes-parts

  • Recevoir, enregistrer et signaler les événements indésirables conformément aux exigences du fabricant de produits pharmaceutiques

  • Participer et assister aux activités d’amélioration continue du service lié aux processus, à la qualité, à la formation, etc.

  • Maintenir les niveaux de service dans la gestion des cas, y compris les taux de réponse par téléphone et le délai avant le premier contact avec le patient

  • Événements indésirables signalés dans les vingt-quatre heures suivant la réception et tout autre indicateur clé de performance établi comme niveau du programme

  • Effectuer la saisie de données, répondre aux appels entrants, passer des appels sortants, gérer les logiciels de courriel et de télécopie et exercer des fonctions administratives générales, y compris la télécopie et le classement

  • Exigences minimales:

  • Exige habituellement plus de cinq ans d’expérience connexe

  • Autres compétences:

  • Avoir une expérience dans le secteur des soins de santé, des produits pharmaceutiques ou de l’assurance est un atout

  • Solides aptitudes pour le service à la clientèle, la communication et la résolution de problèmes

  • Aisance à travailler dans un environnement de centre de contact

  • Maîtrise des applications Microsoft Office (Word/Excel)

  • Esprit d’équipe

  • Études postsecondaires ou l’équivalent

  • Organisé, avec un grand souci du détail

  • Flexibilité dans la rotation du travail ou la variété des heures de travail (les heures d’ouverture sont de 8 h à 20 h du lundi au vendredi)

  • Le titulaire de ce poste fournira un soutien quotidien aux clients internes et/ou externes à l’extérieur du Québec et/ou des États-Unis. Par conséquent, il/elle doit maîtriser l’anglais et le français parlé et écrit. Veuillez noter que le nombre de postes nécessitant des compétences en anglais a été limité dans la mesure du possible.

  • McKesson adhère aux principes d’égalité d’accès à l’emploi et valorise la diversité de sa main-d’œuvre. Nous encourageons toutes les personnes compétentes à postuler et nous accommoderons les besoins des candidats dans la mesure où ils ne causent aucun préjudice injustifié dans tous les stades du processus de recrutement et de sélection.

    L’information paraissant dans ce site n’a qu’un but informatif et n’a aucune valeur juridique.

    Les employés actuels doivent postuler en allant dans le site des possibilités de carrière interne.

    Venez travailler chez McKesson avec nous!

    At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

    As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

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    CRM Solution Architect, Patient Support Services

    Toronto, Ontario Sanofi Group

    Posted 21 days ago

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    Job Description

    **Reference No** . R
    **Position Title:** CRM Solution Architect, Patient Support Services
    **Department:** Patient Services
    **Location:** Downtown Toronto or Steels Avenue, North York (3 days a week onsite)
    **About the Job**
    At Sanofi, we're committed to providing the next-gen healthcare that patients and customers need. It's about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before.
    We are seeking a skilled, hands-on CRM Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive, cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines, and cloud platforms will be key to your success in this role.
    Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.
    We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
    **Main Responsibilities:**
    + Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.
    + Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
    + Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
    + Translate business and technical requirements into an architectural blueprint and design specifications.
    + Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)
    + Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
    + Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.
    + Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
    + Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations
    + Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
    + Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.
    + Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.
    + Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
    + Identify and communicate business, application, and technical risks associated with application implementation.
    + Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.
    + Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.
    + Provide expert knowledge of technical and application architecture to the various development teams.
    + Create and maintain current and target-state architecture roadmaps aligned with business needs.
    + ·Manage individual workload and deliver on agreed-upon milestones and date commitments.
    + Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges.
    + Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
    + Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.
    + Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.
    **About You**
    **Key Qualifications:**
    + 5 years of extensive experience in architecting solution using Salesforce OmniStudio. Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using OmniScripts & Data Raptors.
    + Bachelor's degree in a relevant field.
    + Salesforce certified Application and System Architect preferred.
    + Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management.
    + Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
    + Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.
    + Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.
    + Knowledge of GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.
    + Experience in encryption, data masking and data anonymization techniques
    + Detail-oriented, customer-driven, and able to work well across time zones on a global team.
    + Ability to work collaboratively as a team player, fostering a positive and productive work environment.
    + Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.
    + Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills
    + Experience executing cloud-native technologies and API Strategies
    + Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred.
    **Nice to haves:**
    + Understanding of the life sciences/pharma industry and its specific data architecture requirements.
    + Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management
    + Experience with public cloud services such as AWS and Azure.
    + Experience with data warehousing platforms, specifically cloud-based Snowflake
    + Experience in creating (C4) architecture models to visualize and document the software architecture of systems.
    + Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.
    + Familiarity with AI/ML capabilities.
    + Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.
    + Experience with Informatica iPaaS
    **Why Choose Us?**
    + Bring the miracles of science to life alongside a supportive, future-focused team.
    + Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
    + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
    + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs
    This position is for a new vacant role that we are actively hiring for.
    Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
    #GD-SP
    #LI-SP
    #LI-Hybrid
    #DBBCA
    **Pursue** **_progress_** **, discover** **_extraordinary_**
    Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
    At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
    Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
    _North America Applicants Only_
    The salary range for this position is:
    $105,200.00 - $75,300.00
    All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK ( .
    La fourchette salariale pour ce poste est la suivante:
    105,200.00 - 175,300.00
    Toute compensation sera déterminée en fonction de l'expérience démontrée. Les employés peuvent être admissibles à participer aux programmes d'avantages sociau de l'enterprise. Des informations supplémentaires sur les avantages sont disponibles via le lien ( .
    Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
    With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
    All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
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    Patient Food Services Supervisor, Part Time

    Toronto, Ontario Compass Group

    Posted 3 days ago

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    Job Description

    Working Title: Patient Food Services Supervisor, Part Time
    Employment Status: Part-Time
    Starting Hourly Rate: $ 24.50 Per Hour
    Address: 650 Church Street Toronto ON M4Y 2G5
    New Hire Schedule: MON-FRI 6:30am-2:30pm, 12pm-8pm, 7:00am-5:30pm, must be available to work weekend

    Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

    # **Job Summary**

    **How you will make an impact:**
    You will be responsible for assisting the Manager on duty in providing supervision and training to all staff in Patient Food Services.

    **As a Patient Food Services Supervisor, you will:**

    - Supervise the daily operations of the Patient Food Services Department, including meal service to patients, sanitation, ware washing and security
    - Continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
    - Drive patient satisfaction and maintain client relationships through rounding
    - Recognize and adopt activities appropriate to the specific needs of the patient/resident population and demonstrate knowledge of specific issues directly related to age of patient population
    - Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations
    - Manage and control resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines

    **About you:**

    - You must have a valid Food Handler Certificate or provincial equivalent
    - CSNM is preferred
    - A minimum of 1-2 years of experience in supervising a diverse team in healthcare environment
    - Comprehensive health and safety knowledge and training
    - Strong supervisory skills and the capability to motivate and lead staff
    - Employee relations experience in a unionized environment is an asset
    - Excellent customer service skills
    - Excellent communication skills (written and verbal)
    - Knowledge of Microsoft Office

    Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

    For accommodation requests during the hiring process, please contact for further information.
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    Electronic Medical Records (EMR) Analyst - Ontario

    Newmarket, Ontario Medicentres Canada Inc.

    Posted today

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    Job Description

    Job Description

    Position Title:  Electronic Medical Records (EMR) Analyst
    Job Type: Full-Time, Permanent
    Department: IT
    Reports to : Supervisor- EMR Services
    Job Location:  Newmarket, Ontario - occasional travel within Ontario required 
    Salary Range:  $50,000 - $60,000 based on experience and qualifications
    Date Last Updated:  August 2025

    PRINCIPAL RESPONSIBILITIES: 
    Electronic Medical Records (EMR) / Project Management:

    • Gather, organize, and evaluate relevant information, such as current clinical workflows and current system specifications.
    • Communicate with internal stakeholders and conduct interviews as necessary to understand current practices and how they will translate into new workflows and/or new system(s).
    • Communicate with external software vendors to ensure a seamless end user experience.
    • Assist with project management at multiple stages, including the research, testing, and implementation of new workflows and/or systems.
    • Support new site implementation, incoming data migration, and user acceptance testing.
    • Manage the incoming migration process, including communications and timelines.

    Team Member Training:
    • Create training plans for individuals and teams, delivered both virtually and in person.
    • Conduct training and implementation of new features and additions to the EMR system(s).

    Administrative / Reporting Duties:
    • Create, manage, schedule, and distribute complex reports for various teams.
    • Develop and manage a quality assurance program for new workflows and/or new system(s).
    • Design and manage custom templates for use within the EMR and related systems.
    • Run test scenarios on upcoming software releases and report defects.

    KNOWLEDGE, SKILLS, AND EXPERIENCE
    • Proven experience working with EMR systems in a healthcare setting.
    • Strong understanding of clinical workflows and healthcare processes.
    • Proficiency in EMR software design and customization (e.g., CHR, Med Access, Accuro).
    • Project management experience.
    • Excellent training and communication skills.
    • Ability to analyze and interpret complex data.
    • Detail-oriented with strong problem-solving skills.
    • Familiarity with regulatory requirements and standards in healthcare information management.
    • Report generation and data analysis.
    • System maintenance and troubleshooting.
    • Quality assurance and audit skills.
    • Strong communication and interpersonal skills.

    CONTEXT AND ENVIRONMENT: 
    Must be able to work in a fast paced, high pressure and complex technical environment that requires attention to detail. Incumbent may sit at a computer, view a computer monitor, and use a telephone headset for extended periods of time. May be required to work unconventional hours, weekends, holidays, late nights, or early mornings. Able to employ professionalism, patience and self-control in responding to escalated situations. May be require travel to clinics and offices as needed to provide training and support. Occasional/ Rare moderate to heavy lifting while transporting objects, such as computers, network equipment and servers. May be required to provide after-hours support for security events. Must be able to pass government mandated security screenings. 

    INTERNAL COMMUNICATIONS :
    • All levels/departments of Medicentres
    • Physicians
    • Clinic Support Office (IT, Accounting, HR)

    EXTERNAL COMMUNICATIONS:
    • External Software Vendors: EMR Service Providers, Provincial Health Services, Other Technology Vendors/Providers

    Powered by JazzHR

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    Administrative Assistant

    Premium Job
    T5S 1H2 Edmonton $22 - $27 per hour Gallivan Construction Ltd

    Posted 8 days ago

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    Job Description

    Full time Permanent

    We are seeking a detail-oriented and proactive Administrative Assistant to join our dynamic team. This role is essential in ensuring the smooth operation of our office by providing comprehensive administrative support. The ideal candidate will have a strong background in office administration, excellent organizational skills, and the ability to manage multiple tasks efficiently. If you thrive in a fast-paced environment and enjoy working with people, we want to hear from you.


    Job Duties:


    * Provide administrative support to ensure efficient operation of the office
    * Manage front desk responsibilities, including greeting visitors and handling inquiries
    * Answer multi-line phone systems with professionalism and courtesy
    * Perform data entry and maintain accurate records
    * Assist with filing and organizing documents for easy retrieval
    * Utilize Microsoft Office and Google Workspace for various tasks, including typing reports and creating presentations
    * Handle customer service inquiries and provide exceptional customer support
    * Proofread documents for accuracy and clarity
    * Support bookkeeping tasks as needed, including basic accounting functions using QuickBooks
    * Collaborate with team members to streamline processes and improve office efficiency

    Requirements:


    * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace
    * Strong computer skills with the ability to learn new software quickly
    * Excellent typing skills with attention to detail for data entry tasks
    * Prior clerical experience in an office setting is preferred
    * Exceptional organizational skills to manage multiple priorities effectively
    * Strong phone etiquette and customer service skills for interacting with clients and visitors
    * Experience in a medical or dental office is a plus, particularly as a dental receptionist or in bookkeeping roles
    * Ability to proofread documents accurately for spelling and grammatical errors


    If you possess these skills and are ready to contribute to a thriving team environment, we encourage you to apply for this rewarding opportunity as an Administrative Assistant.

    Company Details

    Gallivan Construction Ltd is a reputable construction company based in Valleyview, AB, specializing providing wide range of construction services in residential and commercial projects. With a focus on quality workmanship and customer satisfaction, Gallivan Construction Ltd is known for their reliable and efficient approach to completing projects of all sizes.
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    Administrative Assistant

    Ottawa, Ontario Stantec

    Posted 1 day ago

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    Job Description

    Stantec's Buildings team is on a mission to become the world's leading integrated design practice. Our architects, engineers, interior designers, consultants, sustainability specialists, and technologists are passionate about the power of design. Our collaborative culture and our innovative, sustainable approach to projects help us create buildings that matter to our world.
    Together, we are enhancing the quality of life globally through design.
    Join us and design your place with Stantec.
    Your Opportunity
    Our Ottawa or Markham office has an immediate opportunity for a professional and dynamic Administrative Assistant/Project Coordinator to join our Buildings group.
    Your Key Responsibilities
    - Assist Project Managers in the preparation of work plans, monitoring and updating of project schedules.
    - Ensure Project initiation requirements (written agreements, Internal Work Orders etc.) are met and in place to satisfy all of Stantec's ISO requirements.
    - Prepare Project Set-up forms for initiation into Oracle.
    - Assist Project Managers in the preparation of project risk assessments and other safety forms
    - Prepare and set-up IWO's (including scope of work, budget, and timing considerations), as required.
    - Assist the Project Managers in coordinating, distributing, and updating the team schedules and Work Load/Staffing Forecasts.
    - Assist the Project Managers in updating project fee forecasts.
    - Extract weekly project time reports, and review time spent against budgets with the PM and team leads on a weekly basis.
    - Assist the Project Managers in the preparation/data analysis of project financials including Estimates to Complete, Work In Progress, and Allowance for Doubtful Accounts for each project and provide updates to the PM on a regular basis.
    - Assist the Project Manager in monitoring the schedules for all deliverables (based on the work plan that has been prepared), highlighting issues and areas requiring extra fees to the PM on a biweekly basis.
    - Assist the Project Manager in identifying and communicating scope deviations to key Team members.
    - Take and circulate minutes of project team meetings.
    - Monitor accounts receivable and proactively liaise with Project Managers on a weekly basis on corrective actions and/or additional fees required.
    - Process sub-consultant invoices, handle enquiries/discrepancies, and coordinate with financial team staff to ensure payment.
    - Monitor adherence to key QA requirements and update master peer review schedule for all projects.
    - Plan ISO audits of selected projects, direct audit team, and generate reports for submission to corporate QA team.
    - Ensure that Peer reviews are scheduled, completed, and well documented.
    - Assist the Project Manager in the execution of their duties as may be required from time to time.
    - Liaise with Project Manager/Team, and with client where agreed with Project Manager.
    - Assist in negotiation of additional fees and invoice payment where appropriate.
    - Assist the Project Manager in preparing project closure documentation, archiving, and project post-mortems/lessons learned.
    - Generate weekly summaries of team member utilization, highlighting any discrepancies and report to engineering/architectural Discipline Leads.
    - Duties described may be modified as needed to support the Buildings group.
    Your Capabilities and Credentials
    - Formal training in Project Management principles will be considered an asset.
    - Must be proficient with the Microsoft Office Suite with excellent skills in MS Project, Word, Excel, Outlook, and Adobe.
    - Familiarity with Oracle will be an asset.
    - Must be comfortable using a wide variety of forecasting and planning tools.
    - Willingness and aptitude to learning on the job and in formal settings.
    - Excellent verbal and written communication skills.
    - Ability to work independently within a team environment.
    - Must be comfortable with making independent decisions within a defined framework of reference.
    - Strong multi-tasking skills a necessity.
    - Self-motivated and eagerness to learn are definite assets.
    - Experienced in providing administrative support to a large group of people considered an asset.
    - Excellent problem-solving skills.
    - Demonstrated attention to detail.
    - Ability to negotiate.
    - Ability to be persistent when needed.
    Education and Experience
    - Minimum of 3 years' experience in an Engineering or Architectural consulting company, in a Project Coordinator or Administrative capacity, assisting a Project Management team.
    - Previous experience with financial documents, including budgets is required. This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice. Stantec is a place where the best and brightest come to build on each others' talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.
    This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
    About Stantec Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible.
    **Primary Location:** Canada | ON | Ottawa
    **Organization:** BC-1316 Buildings-CA East BSS
    **Employee Status:** Regular
    **Travel:** No
    **Schedule:** Full time
    **Job Posting:** 29/09/ :09:13
    **Req ID:**
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