74 Help Desk jobs in Montréal

Job Description

Description

Are you passionate about IT? Do you possess sound judgement with the ability to resolve complex IT issues? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

• Provide end user support to inbound phone requests from end users.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Incident Identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months)

• Bilingual, French and English would be an asset 
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 1 year experience in a technical support/troubleshooting capacity.
• At least 2 years’ experience managing & working with the following technologies:
• Windows XP, 7, 8, 8.1 & 10
• MS Office Suite (2003 & Newer)
• Windows Server 2003, 2008 R2, 2012
• Active Directory User Management
• DHCP
• DNS
• Terminal Services
• Exchange 2003, 2007 & 2011

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Job Description

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

Position Overview:

We're seeking a proactive IT Help Desk Specialist with Level 2-3 experience to join our dynamic IT department. You'll collaborate with our team, using your advanced troubleshooting skills to provide top-notch customer service in a fast-paced environment. This role involves owning complex technical issues, driving resolutions, and optimizing our IT systems, including desktops, software, networks, and peripherals. If you're a seasoned help desk pro ready to make an impact, this challenging opportunity is for you.

What we have to offer:

• Competitive compensation ($65K/year)
• Discounts on food
• Opportunities for career advancement
• Company-wide events
• Playground Cares volunteer opportunities

Responsibilities:

• Provide technical support to address a variety of hardware, software, and network issues; experienced in advanced diagnostics and troubleshooting methods required.
• Efficiently troubleshoot and resolve incidents to minimize operational downtime.
• Handle user queries in-person and through a ticketing system.
• Document incident reports, including resolution steps and required follow-ups.
• Escalate complex technical issues to higher-level IT staff and collaborate on solutions.
• Install, configure, and maintain IT hardware and software across the facility.
• Continually update technical skills to align with industry advancements, with an ability to contribute to IT policy and procedural design.
• Work both independently and as part of a team to meet key performance indicators and maintain high service levels.
• Participate in IT projects to improve and streamline processes.
• Oversee the order and cleanliness of server rooms and perform hardware inventory checks.
• Contribute to and maintain the company's Knowledge Base.
• Produce daily action reports.
• Strictly adhere to confidentiality and data protection protocols.

Qualifications:

• A minimum of 5 years' experience in an IT helpdesk role, ideally in a high-volume setting.
• Strong knowledge of computer hardware, Windows, mobile operating systems, and commonly-used software.
• Experienced in cybersecurity protocols.
• Familiar with scripting languages for task automation.
• Exceptional problem-solving and critical thinking abilities, especially under pressure.
• Strong verbal and written communication skills.
• Committed to customer service and user satisfaction.
• Able to multitask and manage priorities effectively.
• Detail-oriented with a keen interest in technological advancements.
• Relevant certifications like CompTIA A+, Network+, or Security+ are highly desirable.

___

Playground est une destination de jeu internationalement reconnue située à seulement 15 minutes en voiture au sud du centre-ville de Montréal, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.

Aperçu du rôle : 

Nous recherchons un spécialiste Help Desk en informatique (niveau 2-3) proactif et autonome pour rejoindre notre équipe informatique dynamique. Ce rôle implique la résolution de problèmes techniques avancés et une priorité absolue pour le service client dans un environnement exigeant. Si vous êtes un professionnel expérimenté du Help Desk avec une passion pour la technologie et le désir de faire une réelle différence, cette opportunité est pour vous.

Ce que nous offrons :

• Rémunération concurrentielle (65 000$/année)
• Rabais sur la nourriture
• Possibilités d’avancement
• Événements organisés par l’entreprise
• Possibilités de bénévolat pour Playground Cares

Responsabilités :

• Fournir un support technique pour résoudre une variété de problèmes liés au matériel, au logiciel et au réseau; une expérience en méthodes de diagnostic avancées et de dépannage est requise.
• Résoudre efficacement les incidents pour minimiser les temps d'arrêt opérationnels.
• Gérer les requêtes des utilisateurs en personne et via un système de tickets.
• Documenter les rapports d'incidents, y compris les étapes de résolution et les actions de suivi nécessaires.
• Escalader les problèmes techniques complexes vers le personnel IT de niveau supérieur et collaborer à des solutions.
• Installer, configurer et maintenir le matériel et les logiciels informatiques à travers l'installation.
• Mettre à jour en continu les compétences techniques pour suivre les avancées de l'industrie, avec la capacité de contribuer à la conception de politiques et de procédures IT.
• Travailler de manière autonome et en équipe pour atteindre les indicateurs de performance clés et maintenir des niveaux de service élevés.
• Participer aux projets IT pour améliorer et rationaliser les processus.
• Superviser l'ordre et la propreté des salles de serveurs et effectuer des contrôles d'inventaire du matériel.
• Contribuer à et maintenir la base de connaissances de l'entreprise.
• Produire des rapports d'action quotidiens.
• Adhérer strictement aux protocoles de confidentialité et de protection des données.

Exigences :

• Un minimum de 5 ans d'expérience dans un rôle de support technique, idéalement dans un environnement à fort volume.
• Solide connaissance du matériel informatique, de Windows, des systèmes d'exploitation mobiles et des logiciels couramment utilisés.
• Expérience dans les protocoles de cybersécurité.
• Familiarité avec les langages de script pour l'automatisation des tâches.
• Excellentes capacités de résolution de problèmes et de réflexion critique, surtout sous pression.
• Solides compétences en communication verbale et écrite.
• Engagé à fournir un service client exceptionnel et à assurer la satisfaction des utilisateurs.
• Capable de gérer plusieurs priorités de façon efficace.
• Souci du détail et un vif intérêt pour les avancées et les développements technologiques.
• Les certifications pertinentes comme CompTIA A+, Network+ ou Security+ sont très souhaitables.

* L'utilisation du genre masculin inclut le féminin et n'est utilisée que pour faciliter la lecture.

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Job Description

Take Your Career to New Heights as a Customer Support Coordinator

Who We Are

At Pattison ID, we're not just a company-we're a catalyst for innovation and creativity. As one of the largest sign and branding element organizations in the world, we lead the way in delivering exceptional, forward-thinking solutions to our clients. With over 1,000 employees across North America and as part of the global Jim Pattison Group (50,000+ employees worldwide), we're a powerhouse of ideas and impact.

Our Digital Team is at the forefront of digital signage and immersive experiences, revolutionizing the retail and restaurant industries across North America. We partner with iconic brands and seamlessly blend cutting-edge technology with visionary creativity to deliver game-changing results.

Why Join Pattison ID?

Are you reliable, detail-oriented, and resourceful? If so, we're inviting YOU to join our dynamic Digital Team. In this role, you'll ensure seamless operations, deliver exceptional support, and make a meaningful impact while helping some of North America's most renowned brands succeed.

Imagine being part of a dynamic organization where your work fuels innovation, shapes experiences, and helps top-tier brands thrive. We offer more than just a job-it's an opportunity to grow, collaborate, and lead in a supportive, forward-thinking environment.

Here's what makes us stand out:

Industry Leader: Be part of a growing organization recognized as a leader in the Sign and Digital industry.

• Work-Life Balance: Benefit from a hybrid work model combining remote flexibility and an office presence at 1375 Trans-Canada Hwy, Dorval, QC.
• Comprehensive Benefits: Enjoy health and dental plans that keep you and your family covered.
• Financial Growth: Secure your future with RRSP company matching and profit-sharing bonuses.
• Exciting Perks: Gain access to exclusive company perks and discounts.
• Flexibility: Work hours that fit your life.

The Opportunity: Customer Support Coordinator

Do you thrive on solving problems, building relationships, and driving success? Join our Digital Team as a Customer Support Coordinator and take on a role where every day presents new opportunities to make a meaningful impact on some of North America's biggest brands.

What You'll Do

• Monitor, Support, and Serve

Take charge of our networks, equipment, applications, and connected services. Ensure the flawless operation of digital solutions for top brands across North America.

• Drive Customer Success

Be a key player in delivering unparalleled customer experiences. Ensure client networks and displays operate seamlessly, making their brands shine.

• Coordinate Field Operations

Lead the efficient dispatching of Field Service Technicians and collaborate with internal teams to ensure smooth, on-time support for every client.

• Build Lasting Relationships

Foster trust and loyalty with clients through proactive communication, innovative solutions, and a commitment to their long-term success.

What You Bring to the Role

We're looking for a passionate, skilled, and innovative individual to help drive our team's success. Here's how your expertise will make an impact:

• Industry Experience: Bring 1-3 years of customer service or industry-specific experience, providing valuable insights to enhance our dynamic operations.
• Tech Proficiency: Demonstrate strong skills in Microsoft Office, including Word and Excel, ensuring smooth workflows and efficient digital operations.
• Technical Acumen: With 1-3 years of technical experience, you'll confidently handle the technological demands of customer support and problem-solving.
• Bilingual Aptitude: Your fluency in both French and English (written and spoken) allows you to connect with clients across Canada and the U.S., fostering strong relationships.
• Empathetic Communication: Your ability to communicate with authentic care and empathy creates positive, supportive experiences for clients.
• Critical Thinking: Leverage curiosity, analytical skills, and a solution-oriented mindset to address challenges efficiently and proactively.
• Deadline Management: Showcase your organizational skills by thriving under pressure, managing multiple tasks, and meeting deadlines with precision.
• Proactive Innovation: Apply your forward-thinking mindset to drive continuous improvement and contribute to our team's growth.
• Collaborative Spirit: Work seamlessly with colleagues, strengthening team synergy and fostering a culture of shared success.

Your unique blend of skills, experience, and dedication will be the cornerstone of our shared success!

We welcome diverse combinations of qualifications and relevant experience.

Why This Role Matters

As a Customer Support Coordinator, you are the driving force behind exceptional client experiences. Your work will shape how our partners interact with their customers, elevate their brands, and create impactful digital engagements.

Take the Leap and Apply Today

Are you ready to join a team that values innovation, creativity, and your contributions? This isn't just a job-it's your chance to define your career and be part of something extraordinary.

Job Description

Job Overview

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

In addition to this, you should be well-versed with our company’s policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.

If you have the desired skills and qualifications required for this role, you can send in your applications to us.

Responsibilities

• Update and maintain customer information in the database.
• Understand the kind of services we offer during the job training.
• Provide customers with all the information that they require.
• Keep track of customer accounts by recording their account information and the issues they have reported.
• Handle customer complaints actively and ensure its resolution on time.
• Take orders and calculate the charges by processing customers’ information.
• Answer customer questions and maintain healthy relationships with the customers.
• Review customer accounts for any changes.
• Resolve customer complaints on time and ensure the quality of services is maintained.
• Handle change in policies of the company and explain them to the customer.
• Generate sales leads for our clients.
• Maintain a record of all the tasks undertaken and submit it to the higher management.

Requirements

• Bachelor’s degree in any discipline. High School Diploma with relevant experience will also be considered.
• 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
• Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
• Knowledge of social media will be an added benefit.
• Ability to provide results under pressure.
• Excellent communication and interpersonal skills.
• Good problem-solving skills.

Job Description

OUR OFFER

When you come to work at the Protech Group you’ll become part of a dynamic and rapidly expanding business. Everyone has a part to play in our success to formulate the right mix. In return, we reward our people with a wide range of great benefits, including:

• Salary of $50,000 per year;
• Medical and dental insurance program with telemedicine;
• RRSP pension plan contribution;
• Opportunities for rapid growth and pay increase into senior roles.

YOUR CHALLENGE

You are an integral part of providing the expertise and service benefiting our customers. As a Customer Service Representative, your goal is to guide our customers before, during and after sales to ensure the best experience possible. You will:

• Prepare orders by collecting and assessing customer information;
• Respond to incomings emails, phone calls and website inquiries such as pricing, production, order tracking, and product development;
• Maintain a high level of customer satisfaction by remaining available and responsive, ensuring a clean order process, tracking orders, and proactively following up on accounts;
• Keep records of customer interactions and file documents;
• Cultivate, develop and maintain long-term customer relationships;
• Collaborate with other departments (i.e. Logistics, Research & Development, Manufacturing, Marketing) throughout the entire process in order to meet and even exceed customer expectations.

YOUR EXPERIENCE & SKILLS

• Minimum of 5 years experience in customer service;
• Knowledge of Office 365 (most importantly Word and Excel)
• English and French language mastery (spoken and written);
• Exemplify a dedication to customer satisfaction and delivering end results;
• Possess excellent attention to detail and work with set deadlines;
• Willing to cooperate, share responsibilities, take direction and advice within the team and other related departments;
• Able to plan and organize multiple responsibilities simultaneously;

OUR COMPANY

For more than 40 years, the Protech Group has been developing and manufacturing coatings, paints, and specialty materials. Through quality and innovation, we formulate the right mix to protect and enhance what matters most to our customers. Headquartered in Montreal, Quebec, Canada, Protech Group products are manufactured in more than 20 sites worldwide. We serve our customers in countless markets and industries, including construction, infrastructure, transportation, consumer goods, and healthcare.

We hire personalities, not backgrounds. The Protech Group is an equal opportunity employer committed to diversity, equity and inclusion.

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About the Job

Do you want to work for a global leader in secure information management and technology solutions? Are you interested in helping top-tier businesses—investment banks, law firms, and major corporations—manage critical transactions and high-stakes projects with cutting-edge technology? If you thrive in a fast-paced, client-focused environment, this role is for you.

We specialize in providing secure platforms that enable businesses to share and collaborate on sensitive information with confidence. Our technology powers complex financial and legal processes, ensuring seamless execution for some of the world’s most important deals. As part of our team, you’ll play a key role in supporting clients across industries where security, speed, and accuracy matter.

What We’re Looking For

We’re looking for proactive individuals who take ownership of their work, communicate effectively, and thrive under pressure. No prior experience in this industry? No problem—we provide full training on our technology, workflows, and best practices. What matters most is a strong ability to manage client relationships, solve problems, and adapt quickly in a high-performance environment.

This position is based in our Toronto office, where you'll be part of a growing team with exciting career development opportunities, an attractive bonus plan, and a collaborative work culture with regular social events.

If this sounds like the right fit for you, we’d love to hear from you!

Full details on the role are below

Hours: Full-time 8 AM - 5 PM or 9 AM - 6 PM, including occasional weekend shift coverage (compensated with time off)

Overview

We are seeking a detail-oriented and highly organized Client Services Representative with at least 4 years of B2B experience. The ideal candidate thrives under pressure, meets strict deadlines, and understands client needs. Fluency in English is required. This role is part of our core team in Toronto, supporting both North American and European clients.

Responsibilities

• Serve as the primary contact for clients, managing time-sensitive inquiries via phone and email.
• Provide technical and workflow support on our VDR platform while proactively solving client issues.
• Conduct detailed client training sessions to ensure proper use of platform functionalities.
• Manage multiple client engagements simultaneously, ensuring timely and error-free execution.
• Ensure strict adherence to deadlines for critical projects and data handling tasks.
• Collaborate with global teams across New York, London, India, and other locations.
• Handle USB archive production with meticulous quality control and secure data delivery.
• Maintain precise records for tracking, reporting, and billing.
• Provide weekend shift coverage, compensated with time off.

Requirements

• Minimum 4 years of B2B customer service experience, preferably in technology, SaaS, or financial services.
• Fluency in English
• Exceptional attention to detail and accuracy.
• Proven ability to work under pressure and meet strict deadlines.
• Strong client-focused mindset, anticipating needs and providing proactive solutions.
• Outstanding organizational skills to handle multiple priorities in a high-stakes environment.
• High level of accountability and ownership in client interactions.
• Tech-savvy with the ability to quickly learn and support complex software platforms.

About the Job

Do you want to work for a global leader in secure information management and technology solutions? Are you interested in helping top-tier businesses—investment banks, law firms, and major corporations—manage critical transactions and high-stakes projects with cutting-edge technology? If you thrive in a fast-paced, client-focused environment, this role is for you.

We specialize in providing secure platforms that enable businesses to share and collaborate on sensitive information with confidence. Our technology powers complex financial and legal processes, ensuring seamless execution for some of the world’s most important deals. As part of our team, you’ll play a key role in supporting clients across industries where security, speed, and accuracy matter.

What We’re Looking For

We’re looking for proactive individuals who take ownership of their work, communicate effectively, and thrive under pressure. No prior experience in this industry? No problem—we provide full training on our technology, workflows, and best practices. What matters most is a strong ability to manage client relationships, solve problems, and adapt quickly in a high-performance environment.

This position is based in our Toronto office, where you'll be part of a growing team with exciting career development opportunities, an attractive bonus plan, and a collaborative work culture with regular social events.

If this sounds like the right fit for you, we’d love to hear from you!

Full details on the role are below

Hours: Full-time 8 AM - 5 PM or 9 AM - 6 PM, including occasional weekend shift coverage (compensated with time off)

Overview

We are seeking a detail-oriented and highly organized Client Services Representative with at least 4 years of B2B experience. The ideal candidate thrives under pressure, meets strict deadlines, and understands client needs. Fluency in English is required. This role is part of our core team in Toronto, supporting both North American and European clients.

Responsibilities

• Serve as the primary contact for clients, managing time-sensitive inquiries via phone and email.
• Provide technical and workflow support on our VDR platform while proactively solving client issues.
• Conduct detailed client training sessions to ensure proper use of platform functionalities.
• Manage multiple client engagements simultaneously, ensuring timely and error-free execution.
• Ensure strict adherence to deadlines for critical projects and data handling tasks.
• Collaborate with global teams across New York, London, India, and other locations.
• Handle USB archive production with meticulous quality control and secure data delivery.
• Maintain precise records for tracking, reporting, and billing.
• Provide weekend shift coverage, compensated with time off.

Requirements

• Minimum 4 years of B2B customer service experience, preferably in technology, SaaS, or financial services.
• Fluency in English
• Exceptional attention to detail and accuracy.
• Proven ability to work under pressure and meet strict deadlines.
• Strong client-focused mindset, anticipating needs and providing proactive solutions.
• Outstanding organizational skills to handle multiple priorities in a high-stakes environment.
• High level of accountability and ownership in client interactions.
• Tech-savvy with the ability to quickly learn and support complex software platforms.

About the Job

Do you want to work for a global leader in secure information management and technology solutions? Are you interested in helping top-tier businesses—investment banks, law firms, and major corporations—manage critical transactions and high-stakes projects with cutting-edge technology? If you thrive in a fast-paced, client-focused environment, this role is for you.

We specialize in providing secure platforms that enable businesses to share and collaborate on sensitive information with confidence. Our technology powers complex financial and legal processes, ensuring seamless execution for some of the world’s most important deals. As part of our team, you’ll play a key role in supporting clients across industries where security, speed, and accuracy matter.

What We’re Looking For

We’re looking for proactive individuals who take ownership of their work, communicate effectively, and thrive under pressure. No prior experience in this industry? No problem—we provide full training on our technology, workflows, and best practices. What matters most is a strong ability to manage client relationships, solve problems, and adapt quickly in a high-performance environment.

This position is based in our Toronto office, where you'll be part of a growing team with exciting career development opportunities, an attractive bonus plan, and a collaborative work culture with regular social events.

If this sounds like the right fit for you, we’d love to hear from you!

Full details on the role are below

Hours: Full-time 8 AM - 5 PM or 9 AM - 6 PM, including occasional weekend shift coverage (compensated with time off)

Overview

We are seeking a detail-oriented and highly organized Client Services Representative with at least 4 years of B2B experience. The ideal candidate thrives under pressure, meets strict deadlines, and understands client needs. Fluency in English is required. This role is part of our core team in Toronto, supporting both North American and European clients.

Responsibilities

• Serve as the primary contact for clients, managing time-sensitive inquiries via phone and email.
• Provide technical and workflow support on our VDR platform while proactively solving client issues.
• Conduct detailed client training sessions to ensure proper use of platform functionalities.
• Manage multiple client engagements simultaneously, ensuring timely and error-free execution.
• Ensure strict adherence to deadlines for critical projects and data handling tasks.
• Collaborate with global teams across New York, London, India, and other locations.
• Handle USB archive production with meticulous quality control and secure data delivery.
• Maintain precise records for tracking, reporting, and billing.
• Provide weekend shift coverage, compensated with time off.

Requirements

• Minimum 4 years of B2B customer service experience, preferably in technology, SaaS, or financial services.
• Fluency in English
• Exceptional attention to detail and accuracy.
• Proven ability to work under pressure and meet strict deadlines.
• Strong client-focused mindset, anticipating needs and providing proactive solutions.
• Outstanding organizational skills to handle multiple priorities in a high-stakes environment.
• High level of accountability and ownership in client interactions.
• Tech-savvy with the ability to quickly learn and support complex software platforms.