195 Help Desk jobs in Canada

What's the Job?
Pay -$21.4/hr
Work Type : Hybrid (primarily on-site with travel between client offices)
Schedule : Monday to Friday, 8:00 AM - 4:30 PM
Driving Requirement : 25-50%
Vehicle Requirement : Must have a valid driver's license and access to a personal vehicle

Seeking a Junior Help Desk Technician with minimum 1 year of Tier 1 support experience to provide first-level IT assistance across multiple client sites. The role includes troubleshooting hardware/software issues, supporting business applications, and assisting with basic networking and cloud tasks.

• Provide 1st level phone and onsite support
• Handle password resets, user setup, and general troubleshooting
• Support MS Office, QuickBooks, and internal tools
• Assist with basic network infrastructure and Azure/cloud environments
• Occasionally access servers for basic tasks
• Travel between buildings and client sites; lift equipment up to 30 lbs
• Use Xerox internal software to support sales teams

• 1+ year help desk or Tier 1 tech support experience
• Community College diploma or equivalent
• Strong communication and troubleshooting skills
• Proficient in MS Windows and Office Suite
• Familiarity with basic networking (DNS, TCP/IP)
• Able to work independently and manage multiple tasks
• Valid driver's license and personal vehicle

• Bilingual (English/French)
• Exposure to Azure/cloud platforms
• Basic server experience
• IT certifications (e.g., CompTIA A+, Microsoft Fundamentals)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

We are seeking a talented Remote Help Desk Analyst to join our IT Support team. As a Remote Help Desk Analyst, you will be responsible for providing technical support and troubleshooting assistance to our remote employees. You will play a key role in ensuring that our employees have the necessary resources to perform their jobs effectively.

• Provide remote technical support to employees via phone, email, and chat
• Troubleshoot hardware and software issues
• Install and configure software applications
• Document support tickets and resolutions
• Collaborate with other IT team members to resolve complex issues

• 1+ years of experience in a help desk or technical support role
• Strong knowledge of Windows and Mac operating systems
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks
• Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus

If you are a tech-savvy problem solver with a passion for helping others, we want to hear from you! Apply now to join our dynamic IT Support team.

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

Discovery Community College has an onsite/in-person opportunity available in the Surrey Campus for the right individual.

Discovery Community College offers a truly close-knit team of people who are passionate about changing lives. As a member of this team, you will Discover all the best of Community, in both work and life.

Job Title: Help Desk Administrator

Location: Surrey Campus

About the Role:
Discovery Community College is a dynamic and professional organization committed to excellence in Private Post Secondary Education. We pride ourselves on fostering a collaborative and efficient work environment. We are seeking an organized and detail-oriented Administrative Assistant to join our team and support our daily operations. If you thrive in a fast-paced setting and enjoy taking ownership of administrative tasks, we’d love to hear from you!

This Part-time role and has the potential to lead to future advancements within the college.

Rate Range: $20-22/hour

Key Responsibilities :

• Manage inbound and outbound phone traffic via booking scheduled appointments on Career Advisors’/Staff Members’ Calendars
• Assist students in technical Teams issues
• Managing some administrative tasks independently
• Providing superior Customer Service to our Student body

• Completion of high school (with high school diploma)
• A certificate or diploma in Office Administration or a related field is preferred
• Previous clerical or administrative experience required
• Ability to multitask in a fast paced environment

It’s your time – make the change today!

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Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

Description

Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

• Provide end user support to inbound phone requests from CVS clients.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Issue identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months

• At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
• At least 1-year demonstrated experience managing & working with the following technologies:
  • Windows 7, 8, & 10
  • Microsoft Office Suite (2010 & Newer)
    • Windows Server 2008 R2, 2012 R2, 2016
• Active Directory
• DHCP
• DNS
• Terminal Services
• Microsoft Exchange 2007, 2010, 2013
• Office 365

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Job Description

Description

The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.

CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:

• Wit and sense of humour
• Desire to constantly grow and learn
• Willingness to ask questions and accept that you don't know it all
• Commitment to the success of our team and our clients
• Courage to be innovative and openness to share new ideas
• Willingness to listen (keep your eyes and ears open!)
• Glass half full focus and mindset
• Urge to acknowledge and recognize the contributions of others
• (Optional) Meme-sharing capabilities

Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.

At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.

Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People ”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

• Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
• Receive & respond to escalated service requests, incidents and change requests in a timely manner
• Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
• Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
• Train and educate CompuVision clients on technical standards
• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Mentor and assist Tier 1 and Tier 2 Peers.
• Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

What you already have

• Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
• At least 2 years relevant IT experience fully supporting and building SMB environments.
• At least 3 years’ experience managing & working with the following technologies:
• At least 2 years’ experience with virtualization technologies
• Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
  • Windows Server
  • Exchange
  • Active Directory
  • GPOs
  • Routing and Switching
  • Firewalls
  • VPNs
  • Virus and Security
  • TCP/IP
  • DHCP
  • DNS
  • Hyper-V
  • VMWare

Why you should join:

1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA

Why you shouldn't:

1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.

Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!

*We appreciate all applications; however, only those candidates selected for an interview will be contacted*

Job Description

Description

Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

• Provide end user support to inbound phone requests from CVS clients.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Issue identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months

Education Requirements, Skills, and Knowledge

• At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
• At least 1-year demonstrated experience managing & working with the following technologies:
  • Windows 7, 8, & 10
  • Microsoft Office Suite (2010 & Newer)
    • Windows Server 2008 R2, 2012 R2, 2016
• Active Directory
• DHCP
• DNS
• Terminal Services
• Microsoft Exchange 2007, 2010, 2013
• Office 365

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.